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[Resolved]  Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level

We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Anna Nagar East Division Branch near K4 police station but in vain. We have been following with their Anna Nagar Manager Mr.Prabhu - Contact Number [protected] for the past one week. He is also not taking any initiative. When we try to reach him someone picking up the mobile & saying he is busy in meetings & asking us to call later. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.
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Complaint marked as Resolved 
Verified Support
Jul 06, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Nanda Kumar,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jul 12, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr.Anand,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Verified Support
Jul 21, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. mohit,

This is in continuation to our conversation and the concerns mentioned in your blog dated 15th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 16th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Verified Support
Jul 28, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. DeepakSukhatme,

This is in continuation to our conversation and the concerns mentioned in your blog dated 12th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 14th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Complaint comments 
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This is nothing but a day roberry - Their call centre executives are the most useless people as they do not have any data with them (local service center) or they are not giving it. I had changed a battery kit and it is of a defecetive quality. Lodged a complaint and I am calling their toll free no and concerned branch - there is no one to repond to the complaint except talking goody goody things over phone. DO NOT BUY PUREIT WATER PURIFIER AS THEIR PRODUCT AND SERVICE BOTH ARE WORST
YES! AM A SUFFERER OF HINDUSTAN WATER PURIFIER TOO.
I have ordered to replace a battery kit. Last time also, in the month of April 2009, I had problems with them. My routine morning schedule was to call them and loose my peace. I now regret buying it. Even this time, I had placed an order on 10th. and today morning I have given my peace of mind. And the new strategy they have adopted is that they are selling bigger kit which cost over Rs. 500/- and this does not work the full capacity as they claim. This is nothing but a sales Gimmick. They say the regular kit is not available and if you want you have to pay more rupees.
I hope at least now their After Sales should be improve and take care of its customer or else even now customers will not buy any of their products reading these comments.
YES! AM A SUFFERER OF HINDUSTAN WATER PURIFIER TOO.
I have ordered to replace a battery kit. Last time also, in the month of April 2009, I had problems with them. My routine morning schedule was to call them and loose my peace. I now regret buying it. Even this time, I had placed an order on 10th. and today morning I have given my peace of mind. And the new strategy they have adopted is that they are selling bigger kit which cost over Rs. 500/- and this does not work the full capacity as they claim. This is nothing but a sales Gimmick. They say the regular kit is not available and if you want you have to pay more rupees.
I hope at least now their After Sales should be improve and take care of its customer or else even now customers will not buy any of their products reading these comments.
RAJA RAVI
Hyderabad
ph: [protected]
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I had a plan to bought this product thanx to all of you for your valuable inputs.. and now i am droping the idea to take it.
Dear Sir

I bought a purifier from Coimbatore based company. After charge is over last three months before we ordered a new battery. But your agent didn’t provide battery 1 month from the date of order. And we compliant to manager afterwards we got it. Now also we ordered a battery last week itself we didn’t get up to this time. Our neighbour also ordered 2 months ago they also unable to get it. Their (agent) service is very poor. If it continues means we have a plan to advise our relatives and friends to stop the purchase. Please necessary action regarding above matter because it will affect the image of the product and company.


We contacted the following members:

Manager [protected] others- [protected], [protected]

By D. Kalaivani, 1/221, A.K.S Nagar, Rakkipalayam (PO), Coimbatore -641031
Mobile No. [protected]

From the above compliant the above said agent changed the battery kit. We ordered Rs.500 worth battery kit. But they changed Rs. 325 worth battery kit. It worked only first two days afterwards it will not worked. Further we complained to above said manager and the manager sent a serviceman. He serviced the purifier. But the purifier not working properly. The purified water has a bad smell. Further we complained same manager. Till there is no any improvement. And also complained to Manohar [protected] he said that he only person for selling not for service. Kindly take necessary action or otherwise please refund the amount. The service given by the company and product are very poor. Product quality is very poor. In my experience I request all the viewers please don’t buy above said product. The purit purifier gives mental as well as physical problem. Please make an arrangement for refund the money immediately.
Dear Sir

I bought a purifier from Coimbatore based company. After charge is over last three months before we ordered a new battery. But your agent didn’t provide battery 1 month from the date of order. And we compliant to manager afterwards we got it. Now also we ordered a battery last week itself we didn’t get up to this time. Our neighbour also ordered 2 months ago they also unable to get it. Their (agent) service is very poor. If it continues means we have a plan to advise our relatives and friends to stop the purchase. Please necessary action regarding above matter because it will affect the image of the product and company.


We contacted the following members:

Manager [protected] others- [protected], [protected]

By D. Kalaivani, 1/221, A.K.S Nagar, Rakkipalayam (PO), Coimbatore -641031
Mobile No. [protected]

From the above compliant the above said agent changed the battery kit. We ordered Rs.500 worth battery kit. But they changed Rs. 325 worth battery kit. It worked only first two days afterwards it will not worked. Further we complained to above said manager and the manager sent a serviceman. He serviced the purifier. But the purifier not working properly. The purified water has a bad smell. Further we complained same manager. Till there is no any improvement. And also complained to Manohar [protected] he said that he only person for selling not for service. Kindly take necessary action or otherwise please refund the amount. The service given by the company and product are very poor. Product quality is very poor. In my experience I request all the viewers please don’t buy above said product. The purit purifier gives mental as well as physical problem. Please make an arrangement for refund the money immediately.
Dear Sir

I bought a purifier from Coimbatore based company. After charge is over last three months before we ordered a new battery. But your agent didn’t provide battery 1 month from the date of order. And we compliant to manager afterwards we got it. Now also we ordered a battery last week itself we didn’t get up to this time. Our neighbour also ordered 2 months ago they also unable to get it. Their (agent) service is very poor. If it continues means we have a plan to advise our relatives and friends to stop the purchase. Please necessary action regarding above matter because it will affect the image of the product and company.


We contacted the following members:

Manager [protected] others- [protected], [protected]

By D. Kalaivani, 1/221, A.K.S Nagar, Rakkipalayam (PO), Coimbatore -641031
Mobile No. [protected]

From the above compliant the above said agent changed the battery kit. We ordered Rs.500 worth battery kit. But they changed Rs. 325 worth battery kit. It worked only first two days afterwards it will not worked. Further we complained to above said manager and the manager sent a serviceman. He serviced the purifier. But the purifier not working properly. The purified water has a bad smell. Further we complained same manager. Till there is no any improvement. And also complained to Manohar [protected] he said that he only person for selling not for service. Kindly take necessary action or otherwise please refund the amount. The service given by the company and product are very poor. Product quality is very poor. In my experience I request all the viewers please don’t buy above said product. The purit purifier gives mental as well as physical problem. Please make an arrangement for refund the money immediately.
plz provide me the chandigarh customer care no. i want to change the battery of my Pureit.
I also want to buy it but now i change my mind to buy & i will go to other brand
i had this unit at chennai since 2005 and i shifed to my native place to polur tiruvannamalai dist we call the help line many times my parents to customer care they said with in 3 working days it will reach you still now the battery kit is not provided and again logged the complaint at the customer care referance no SO9/TVM[protected] DT 02SEP2009 till dt we are not received

very very poor services i refer my friends to buy these products hence forth i ll not recomended to buy
pureit waterfilter
Yes I agree that hindustan water purifier dealers have no responsible and not consider their customers complaint seriously and not provide the service especially battery replacement. I booked and follow up from the last two months for replacing my purifier battery but no action from their side. THey regularly says to call back or given the battery with in 3 working days. but no call, no response, no service from their side.
i want to replace battery of water filter
I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. Its better to keep 3 pots one above the other with sand in one and charcoal in other to get pure, clear and safe potable water.

Hindustan Unilever Pureit Water Filter — about customer service

I have purchased a purit from its varanasi dealer at the time of delivery they told to supply its battry kit within one or two days,but it is the matter of regret that i have ordered for battry on date 5/10/2009 and rimend two times for supply but no one comes to change till today 9/10/2009.please help me.
Yours

Manoj Kumar Srivastava

Mob [protected]
I think this purifier is the worst and the company says there is no other purifer than pure it this purifier is not a good choice in purchasing the purifier you can try kent RO and aquaguard
Dear Sir

What is the status??

Yours truly,

C Kumaravelan

----- Original Message -----
From: Kumaravel
To: https://www.consumercomplaints.in
Sent: Saturday, September 26, 2009 11:44 AM
Subject: Re: Pureit


Dear Sir

I have explained my previous experience with your service during the month of July-09, wherein you have not studied in full and acted accordingly.

Your service person contacted me and ready to replace the battery yesterday.

I have shared you about the bad service given by your people during Jul-09, and I didn't ask you to replace the battery immediately.

Repeat, I have explained the experience during Jul-09. Kindly go through the mail and reply at the earliest.

Thanking you,

Yours truly,


C KUMARAVELAN

More over your email id is not reachable. Since your mails returned during Jul-09 and Sep-09.
----- Original Message -----
From: https://www.consumercomplaints.in
To: [protected]@vikatan.com
Sent: Wednesday, September 23, 2009 4:01 PM
Subject: Pureit



[protected][protected][protected][protected]
E-Mail from "Pureit Team" to "Kumaravelan C" at [protected]@vikatan.com on https://www.consumercomplaints.in
[protected][protected][protected][protected]
Wed, 23 Sep 2009 06:31:52 -0400
[protected][protected][protected][protected]
Dear Mr. Kumaravelan

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit
[protected][protected][protected][protected]
If you think that you received this email by mistake, please report it to consumercomplaints.[protected]@gmail.com

Dear Sir

Kindly do the needful and reply at the earliest.

Thanking you,

Yours truly,

C Kumaravelan
----- Original Message -----
From: Kumaravel
To: pureit.[protected]@uniliver.com
Sent: Wednesday, September 09, 2009 3:01 PM
Subject: Fw: Battery Change



----- Original Message -----
From: Kumaravel
To: pureit.[protected]@uniliver.com
Sent: Tuesday, July 14, 2009 3:20 PM
Subject: Battery Change


Dear Sir

I have purchased 4 years back a Pure it machine at Chennai in the name of Mrs. Mangayarkarasi having its serial number RPM[protected]. I have changed the battery when it expires through call centre.

On[protected] around 9.00 a.m.I have informed your call centre 28237373 to change the battery. They have replied me it will come within three working days. I have waited till[protected] evening no one have come. I have again informed them and gave a complaint for it (complaint No. being[protected]. The person told me that they will supply on the same day or in the next day morning. No one turned up. I have again complained about it on[protected] and got the address of your office situated at Alwarpet without phone no. I went to your office on 09-07-09 and asked about the status. The lady in the reception didnot tell anything about it. She doesnot care about it. But the office boy told that it was not invoiced, then I have asked him about the complaint, the office boy only told that it will be supplied today itself. He had contacted some one over phone and asked him to supply immediately.

After one hour your representative came and supplied the battery. Kindly go through the matter and reply at the earliest.

Thanking you,

Yours truly,

C Kumaravelan
sir, i m using ur product for last 2 yeara. i need to change its battery and trying all ur local and tollfree numbers but no response.i would be grateful to u i[censored] look into the matter. my address is house no 142, ; sector -5, mathura refinery nagar, mathura, u.p
thank you.
Dear Mr Vijayalakshmi,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team
Am really disappointed to hear all the negative comments regarding the product as well as the non existent after sales service...I was seriously considering buying the product but after reading these comments am completely discouraged and have changed my mind

Hope the company realises what is happening and get their act together else they may have to discontinue the product altogether

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