[Resolved]  Hitachi — Promised free service is not done

Address:

North Delhi, Delhi

Hi,

Product : HITACHI AC RAU318KSD 1.5 SPL -SET
Purchased on : 09/04/2012
Registered Ph# [protected]

Dharmender in-charge of Alipur Hitachi services talked very harshly. He don't know how to talked with the customer and said do complaint wherever you want I will not provide AC service.

Complaint regarding their services: I purchased your AC on 9th April 2012, after few months Hitachi's technician visited for Dry Service of AC and He told us that Hitachi company had provided us three free services two dry and one wet service. I had asked him : do your organization needs any reminder for service or you come by your own, he answered: There is no need of any reminder, we will come by own. Now it's almost one year passed non of their technician visited for any services, would you please provide my rest of my service. And Now they are saying they will charged because one year completed, it means they are cheating customerrs openly. This is my right to get my free wet service which is promised by Hitachi.

Complaint of call center : I called up to their call Center dated 19th April 2013 for AC wet service(free) complaint. Hitachi employee was saying she can't Lodge my complaint because they only Lodged complaint against defects of Product and register for service. Will you please ask them where i (customer) would Lodge my complaint against services of Hitachi company services.