Honda Cars India Complaints & Reviews

I AM A PROUD OWNER OF HONDA ACTIVA SINCE 7/2003. SO FAR I HAVE INTRODUCED AT LEAST 10 OF MY RELATIVES/FRIENDS/COLLEAGUES TO ACTIVA FAMILY. LET ME SHARE MY PROBLEM. PRESENTLY,I CURSE MY DECISION TO GIVE THE VEHICLE FOR SERVICE/REPAIR AT KTC HONDA VADAKARA. THIS CENTRE SEEMS TO BE EQUIPPED WITH PEOPLE WHO KNOW VERY LITTLE ABOUT SERVICE, PROMISE AND EFFICIENCY. THEY WERE TO GIVE BACK MY VEHICLE WITHIN TEN DAYS, AS PER THEIR PROMISE. BUT ALMOST A MONTH HAS PASSED, STILL I AM TELEPHONING THEM DAILY TO GET MY VEHICLE BACK. EVERY TIME THE LADY @ THE SERVICE DESK ASSURES ME THAT SHE WUD CALL ME BACK, BUT I AM FORCED TO RING HER AGAIN AND AGAIN TO GET THE SAME REPLY. I THINK KTC HONDA SERVICING PEOPLE AT VADAKARA HAS A TASK AHEAD TO MALIGN THE HONDA'S CUSTOMER CARE IMAGE. TILL DATE I HAVE ALMOST USED A MLY RECHARGE VOUCHER OF BSNL TO CALL THEM.SOME TIMES THEY SAY THAT PAINTER IS NOT PRESENT, OTHER DAY THEY SAYS THAT THE VEHICLE WILL BE READY BY TWO DAYS. THEY HAVE LITTLE SHAME TO CHANGE THE DELIVERY DATE OF MY SERVICED VEHICLE. AS OF NOW THE PROMISED DATE OF DELIVERY IS NEXT MONDAY. THE LADY AT SERVICE DESK AND THE SERVICE MANAGER MAY BE PLACED WHERE THEY ARE TO BE PLACED, ATLEAST NOT IN THE CUSTOMER CARE DIVISION OF A WORLD CLASS COMPANY. I WOULD SUGGEST HONDA COMPANY TO IMPART HRD TRAINING TO THESE IRRESPONSIBLE CHARACTERS. OTHER WISE THESE GUYS WILL BE IN THE FORE FRONT OF MALIGNING THE REPUTATION OF HONDA MOTORS AND THEIR CUSTOMER SUPPORT.

had purchased new Hero Honda Passion Plus on 8 December 2008.Satpuda Automobile,Jalgoan,Maharashtra From the date of purchase the bike is giving the problem & the Nashik,Maharashtra dealer is not helping me I am very fedup of the services they are providing please help me out & tell what to to know I feel they had cheated me Im Reguler Service & maintenance Pls.help

My Mob.[protected]

Respected Sir,
I have been a proud customer of the Honda Unicorn till[protected] I took it for a servicing at 'Aryabhangy Honda' an Authorized Sales and Service dealer in Alwaye,Ernakulam district of Kerala. I took my bike for a simple chain tightening since I was hearing the sound of chain hitting the chain cover while riding, they also charged me for this(Rs22/-), which I don't mind, but the result of the servicing was soo shocking that my first reaction was "Have these guys at least seen a bike, let alone know how to service it?". I now have a bike with loose chain cover and loose nuts near the chain that even a 2 year old can undo with bare hands. They have also damaged the washer at the chain cover and spoiled the wheel alignment. This have made me rue the moment that I decided to buy a Honda bike. Such poor servicing is not only unethical but I am considering going to Court as this kind of 'SERVICING' may some day kill me or any guy riding it. I suppose this kind of irresponsible behaviour amounts to unintentional manslaughter as per the IPC.

Bike Reg No: KL 40C 1351

CASH/CREDIT BILL

S. No: 1216
Ref. No 9181
Date :[protected]
Time :2.00pm to 3.00pm

GATE PASS

No. SV 7112

Address of the Honda Dealer: Amc Xvii/506 (4/5)Nh By Pass Road, Ernakulum DistrictAlwaye - Cochin - 683101Kerala
Owner Name: Mr. George Thomas
Email Id :[protected]@hotmail.com
City : Alwaye
Contact Details:[protected]O), 340885, [protected], [protected]


Hoping and praying to god that such an experience may never occur to anyone buying a bike let alone a Unicorn.



Your's Faithfully

Jithesh TS

I have purchased a vehicle (AVIATOR) a product manufactured by Honda Activa company in the month of March 2009, from Jupiter Honda, Dabagardens Branch, Visakhapatnam.

It has not been a year but the complaints are very more and the servcing centre service, or the spare sparts or the manufacturing is not at all good. Within a span of 7 months purchasing of vehicle regular problems are arising out of it.

1) The vehicle condition is not good, and the engine pick up is not at all good.
2) The mileage of vehicle is very less i.e. between 30-35 km per litre. (Till day the vehicle runned only for 2500km, very early the mileage came down after 500km only)
3) The vehicle is having a special feature Disk Brakes, but normal brakes are also not working.
4) Service centre workmen are taking responsible while performing their duties, and handling the vehicle very negligently and they are answers are very reckless and negligent in manner.
5) When compared the vehicle condition is getting bad after getting service done, this the way the service of company is..!
6) The spare parts are usually getting damaged and even after replacement they are not working atleast for one month.
7) Self-start, kickrod nor choke are working in good condition.
8) When all the above reasons are discussed in person and gaved a complaint there is no responce from the company end.
*9) Recently I gaved my vehicle for 3rd servicing, and when the vehicle is returned the speedometer and headlight are not working, when the same was informed to the members of servicing centre their anwers are rude and negligent pointing out that the damage is made by me only.
*10) Apart from this all I made the replacement of headlight from my hand costing Rs.191/- and it has not been atleast one month, with in a span of 20 days it again got damaged.

The company nor the members of service centre are not taking any responce and they are laughing at the customers while they are feeling very sorry for their service. The same issues were raising with almost all the customers of the Dabagardens branch when I personnely spoken to them.

* The service centre people are saying that their salaries are very less and the work being done is more when compared to their pay's. They themselves are reporting that the Aviator model is failed in market. If so when making a purchase why they are blauffing the customers for their profits.

The Govt. is pleased to take action over this, and atleast help out the other customers who are facing the same problems from different territories also. There were more than 158 complaints made from customers, but why there was no responce from the Govt. end also. As customers we have the right to claim even for a single ruppe paid in purchasing product.

i book my karizma bike in 27th oct 2009 in united agency,kerve road,pune with full amount and with all required document as per say by office guys.in 29th oct i rec. my bike with out reg. no.than co. staff tell me ur passing all ready done.your no. will come with in 2-3 days.in 3rd Nov. i got a call from show room that there was some problem with staff so you have to come again for passing.so again i go there in 4th November for passing at last after finish all formalities i was waiting for my no.but to day is 9th nov and in this position co. staff telling me that you not give us all document so u have to come again with all document .now the main problem is that in india rule s we can not drive bike more than 100 km before registration.and till date my bike running is more than 225km.i all ready pay 3-4 times penalty in traffic control department.now i am forcing co. that refund that amount what ever charges you wanna to deduct it but they are not ready to listion any thing.they should check these document at the time of booking.very bad bad experience.if any one can be help me out from this matter than plz help me.

SIR,
I purchased HONDA ACTIVA from M/s SRI KODURI HONDA,RAJAHMUNDRY,A.P.
My vehicle is being stopped while running .I sent vehicle to service centre maintained by the said
dealer. Service centre mechanic told me that the problem lies in the fuel supply to the engine.Though I sent vehicle twice to the service centre the problem is not solved. Please give your suggestion.

Thank you sir,
y satyanarayana

Hi.......
I am from Ahmedabad and I have purchased Passion Plus last year from here local dealer ..

the service is very very poor here & no one answer properly..

its already more than one year but still i do not get my RC BOOK .....

when i m going there to ask about my RC BOOK they don't give answer properly and make insult many people have this problem here ...

i think u take action n help me to getting my RC BOOK of my bike.......


thanking you........

contact- [protected]

waiting for ur reply

This is Teja Pampana , from Visakhapatnam -Andhra Pradesh , here i would like to inform that I have booked Honda active Dx on[protected] at Jupiter automobiles , Visakhapatnam , A.P and the receipt No : 3320 , Booking form No 388.
When We Are Enquiring about the delivery they have no answers and giving excuses . I received a call from Jupiter Honda telling me that it will take another 30 days for delivery . I have lost faith in your company . Have heard a lot regarding your company due to which I have opted to book a vehicle . But now I think I have made a wrong choice by booking your vehicle .

Date:-6th Nov’09

To,
Customer Care Cell
Honda Motorcycle & Scooter India (Pvt.) Ltd.
Plot No. 1, Sector 3, IMT Manesar
District Gurgaon, Haryana 122050

Subject:-Not giving free service by your Udaipur dealer on Activa scooter RJ 27 SJ 1611 due to over time.

Dear Sir,

We have purchased a good product (HONDA ACTIVA) from a good company on 12th Sep’09....

dear sir,
i have purchced a pleasure from timari kalika motors but there is a huge problem in service & i m suffering it from a long time not only i but so many customers suffer this problem and there is no solution for this problem so dear sir plz sort this problem or sir remove this distributor from timarni


thanks

I have booked Hero Honda Pleasure on 7th October 2009 with Spectra Auto, Nerul , Navi Mumbai, Maharashtra and till now I havent got the vehicle. At the time of booking, the concerned people at showroom told me that , I will get the vehicle within 15 days, but now these ppl saying that because of some strike going on at Honda factory, delivery will be getting delayed and they dont even know...when i will get the vehicle...whether anybody from hero honda can help me ???

Ajith Kumar
[protected]
Navi Mumbai

I have purchased a brand new honda activa from a dealer in Trivandrum (Kazhakkuttom) in Dec 2008.

Now I am facing starting trouble with my scooter especially morning hours. When I am trying to start either way by kick or self it is not working. The start requires minimum 10-15 kicks even with/ without choke. I have given the vehicle for rectification at the same dealer, but no use. The problem still there.

br...

From,
C.D.Patil
Ambethan Road,
Chakan,Pune,
India

To,
The Customer Care,
Honda Motorcycle & Scooter India Pvt. Ltd.,
Manesar, District Gurgaon,
Haryana, India.

Sub: Honda Shine- Rusty complaint.

Dear Sir,
I purchased one Honda Shine on 24.11.07 from your dealer Kothari Wheels,Pune.It is observed from last few months that Front Fork mounting Bolt & Screws of Master Cylinder Oil filling body Cap got heavily rusty.


For your reference Please see below mention details:
Vehical Type: Honda Shine , Chassis no:-ME4JC368L78018975,Vehicle Reg. No. MH-14 BG 5732.

Expecting positive response from your end.

Sincerely,

C.D.Patil
[protected]

I have recently purchased Honda Activa scooter from your authorised dealer M/s. Saraf Honda, at Baramati, Dist. Pune. (Maharashtra). There is a problem since the vehicle was purchased. Frequent jerks are noticed in the handle assembly of the vehicle. This problem had been ecplained to the authorised dealer, but he is replying that the problem cannot be attended & saying that it is bad luck of the purchaser that problematic part has gone to him.
We are now of the opinion that Honda has opened a lottery centre & selling vehicles whose maintenance / condition is depending on luck of your customer. Also your company service engineer is not interested to attend complaints after sale of your product.
We hope that you will look into the matter & do the needful.

Regards

S. S. Sawarkar
Baramati, Dist. Pune.
Mob: [protected]

hi,

this is natraj,

i have given my vechile for servicing at FORTUNE MOTORS PVT. LTD. , M.G. ROAD, SECUNDERABAD - 500003, ANDHARA PRADESH, TELEPHONE : [protected], 6629090

INVOICE NUMBER : 09IW23236
INVOICE DATE : 06/10/2009


after servicing done, the handle does not move freely, either it moves towards right stiffly or to wards left and even scratches on the body.
when i produced these to the concerned person before delivery ,
"he says nothing happens its a minor , sir let it be."
i have spent money on plastic layer coating also.

later when the customer care have called me i have informed them the same issue.
they told that i can get my vechile back for checking.

ON 2ND NOVEMBER 2009 when i have apporached the service center with this problem
now he states that i should pay and get it done.

when i asked about the reason he says, U SHOULD HAVE GOT THE BYKE in 15 DAYS ONLY.

BUT, FAULT IS FROM THEIR SIDE, THEY HAVE NOT DONE THE SERVICING CORRECTLY
and ask me to bear it.

WORST CUSTOMER SERVICE I HAVE EVER COME ACROSS.

U R PAID FOR THE SERVICE NOTHING IS DONE FREE...

I want the necessary action to be take against it.
I request the concerned authorities to take the necessary action.

I am remesh from kerala,tvm .I bought a honda unicorn from marikar motors M G ROAD TVM on 17/04/09.My problem is that missing occurs while riding and after that it is difficult to start.i complained this to marikar at the the time of 3rd service,but the problem still arise.Along this MILEAGE is very low after problem occurs.Nowadays the problem increases

remesh.r.krishnan
mob no:[protected]
kerala

I sent my Honda City for servicing at 20,000 km, driver's door lock problem and looking into starting problems. They returned the car after basic cleaning, oil change and lock change. There was no followup phone call to find out if everything was satisfactory. The following day when I took it out it, the motor stalled and would not re-start. A passerby on the road suggested I clean the battery terminal and then helped push it to start. When I reported the matter to the Service Manager at Lally's he argued they were not at fault. I sent my car back to them to re-check and the report was that the battery was low. How come they could not check this at the first instance when the complaint was about "car not starting"??? I am a lady driver and getting stuck with a non-performimg battery at night on lonely roads of Delhi is not my idea of owning a great car like Honda City to be thwarted by BAD SERVICE BY COURTESY HONDA.

Chain spokets warn out with in 11000kms. I suppose no other vehicle can get this type of complaint with in this limited running. Service mechanics replied to replaced as it is not in the warranty

I had given my new Honda Activa for its second free service to the authorised honda service centre (Prakash Automobiles) at Noida. It was given for service at 10.20 a.m. on 25-10-09. There was some scratches and dent in the Scooter that has to be repaired. At the time of handing over the bike to the service supervisor in the morning, I was committed that the delivery will be done on 28-10-09.Even though i knew that the time frame that they...

After trusting a Brand HONDA, i m feeling like cheated by the Dealership ACE HONDA. In Nov 08, we had purchased a above mentioned Car from AUTO TERRACE DIVISION of dealer ACE HONDA. It was assured that car is a certified & has run as per Odometer reading and their are no hidings as HONDA itself is a TRUST. On 18/09/09, when i visited the dealership for my 1st service, the executive put it the details into the system and i was shocked to see that the LAST SERVICE WAS DONE AT READING AT AROUND 88K ( right nw reading at 60k) AND THE ACCIDENTAL REPAIRS WAS DONE AS PER THE ACE HONDA SERVICE SYSTEMS.

I Will request the complaint forum to look into the matter very seriously and take necessary legal action against the dealership for not keeping the cusktomer trust. I WANT A COMPENSATION OF RS. 1,00,000 ( 1 LAC ). OR compensation amouting to full value of the car.

Regards
Neeraj Grover.