Honda Cars India Complaints & Reviews

IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE OUTLET

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Ram Narang
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Subject: IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE
OUTLET
From: Ram Narang <[protected]@gmail.com>
To: operations.[protected]@b.u.bhandari.com, [protected]@timesgroup.com
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I have send the following complaint to www.consumercomplaints.in and the
following is the complete matter of my complaint for your reference and
suitable action :-

About a week ago, I had given my Honda Activa scooter MH 12 EV 5915 for a
paid service to B U Bhandari Auto Ltd. at their Viman Nagar Signal Junction
branch at Pune. I had listed about 6 to 7 complaints and was assured by
their authorized person who booked my scooter that it will be taken care of.
I even asked him if they would open the drum of the hind wheel and check if
the liners had become hard since the vehicle was not stopping as it should
when braked. He said "Of course, it is included in the paid service and we
shall pour some petrol on the liners to make them soft." I even told him
about the misfiring and excess petrol consumption and the lock of the dickey
seat not opening among other complaints. I asked him to lubricate the
handle lock and the side stand and the kick start, as they were running a
bit rough. He spoke very diligently and assured me of good service. I
signed that the service was done satisfactorily and I was happy - NOW THIS
WAS DONE EVEN BEFORE ANY WORK HAD BEEN PERFORMED ON THE SCOOTER. I WAS MADE
TO SIGN ON GIVING THE VEHICLE FOR SERVICING - ABSOLUTELY RIDICULOUS. When I
contested that how can I be satisfied when the vehilce has not even been
touched by him or his mechanics for any repairs, he answered that this was
the mode of functioning of all their service outlets in Pune and if I had
any objection to it, I may take the vehicle elsewhere for getting it
serviced. NOW IS THIS CUSTOMER SERVICE AND SATISFACTION - IF IT IS - INDIA
HAS REALLY PROGRESSED BY LEAPS AND BOUNDS. I was getting late for my office
and kept quiet and just gave in and signed on the service job card as he
wanted me to do. I asked him for the charges and he informed me that for
servicing their establishment charges Rs. 200/= and for spares extra as per
costs. I asked him that if any spares need to be replaced, will
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Received: by 10.141.105.4 with SMTP id h4mr1379236rvm.108.[protected]; Sat,
30 Jan 2010 02:19:45 -0800 (PST)
Date: Sat, 30 Jan 2010 15:49:45 +0530
Message-ID: <38577f[protected][protected]@mail.gmail.com>
Subject: IRRESPONSIBLE SERVICES OFFERED BY YOUR VIMAN NAGAR SHOWROOM SERVICE
OUTLET
From: Ram Narang <[protected]@gmail.com>
To: operations.[protected]@b.u.bhandari.com, [protected]@timesgroup.com
Content-Type: multipart/alternative; boundary=000e0cd13846595e77047e5f1733

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sir,
I brought my honda shine bike one year back. My fuel tank cap was rusted inside. I gave the bike for service on 30/1/2010. Age of my bike at that time was 1 year 2 days. The deler says the warandy is for one year. My argument is it is not rustedin 2 days. I feel that the manufatures gave some defective part to me. I requested to change the cap in warandy
regards
chandravel
[protected]

dear sir,
recently I have purchased a Honda Shine 125 bike from dealer named "SHyam Honda" Indore. Headlight fering made of fiber which is screwed, is broken out because of mere speed breaker's up-down impact. service manager did not take responsibility of damage. my bike is only 2 month older.
please do the needful and replace my parts because it was due to weak material.
contact me ...my number is [protected]

regards,

vijay vishwakarma

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,

Dear Sir,
I HAD PUCRCHASED HONDA ACTIVA ON 26 /12/09 FROM MENTIONED DEALER.

M/S LAXMI HONDA,
THENI ROAD MADURAI

ICOMPLIANTS AGAINST LAXMI HONDA

1 - THEY DO NOT ISSUE MY RC BOOK ALTHOUGH ONE AND HALF MONTHE IS OVER AND I GOT MY REGISTRATION NO i.e. TN 64 9388

2 - THE HEAD LIGHT FOCUS IS NOT STRAIGHT ITS TILT LEFT SIDE I COMPLAINED TWO TIME BUT THEY DID NOT TRECTIFY

3 - NO PROPER CUSTOMER RESPONDS





Thanking you,
RISHIKESH MISHRA
JE(ATM) AAI
Read comments

i purcahsed a unicorn on oct.2009. within 500 km riding i got severe backpain and informed the dealer about this problm. they adjusted the shock up & the prblm still continue. after that i reduced the air pressure in the rear wheel to 20 psi. & the pain is reduced. now my doubt is, is it advicible to ride the vehicle in the 20 psi.
or the company may take the responsibility to rectify the prblm.

Dear Sir,

I bought a Unicorn (Black) in the month of Aug 2009 from JSP Honda showroom, which is in AnnaNagar Chennai. After First service dated 22/08/2009 (Job Card No: 112384) the total electrical system was not working. I approached the service dealer (JSP – Annanagar, Chennai), he told that the electrical fuse malfunction and replaced with new one.

Within next 300 Kms of riding I faced the problem of malfunction in the rpm meter & speedometer (Odometer reading: 1450 Km). They replaced with newest under warranty.

Again after one month I encountered a problem of total electrical system failure just before my second service. I filed a complaint during the second service dated 2/11/2009 (Job Card No: 117800).

After the second service also I faced the similar problem. I filed a complaint during my third service dated 30/12/2009 (Job Card No: 122043). They told that they have checked the total electrical wirings and suspect in the brake switch. They disconnect the electrical connection for both the brake switch connection (Connection to Brake Tail lamb) and asked to drive the vehicle for three days. After three days they had connected the rear brake light switch and asked to drive for 2 days. No problems were faced during that time. After that they connected both brake switch connection and asked to drive. Within two days the same problem occurred (Total electrical System failure). I filed a complaint regarding this dated 03/02/2010 (Work Order No: 124975). Then they told that this is because of problem in the front brake switch and replaced with newer one. The same day I encountered the same problem. Now I filed a complaint dated 04/02/2010 (Job Card No: 125073).

The same story keeps on going. I don’t know what service they are doing. I really disappointed over this. Please advice on this and resolve the problem.

My vehicle details

Engine No: KC09E1075533

Chassis No: MF4KC093F98074086

Date of Purchase:[protected]

Dealer Address: JSP HONDA (Y-219, Anna Nagar, Chennai, Tamil Nadu –600 040)

Service Dealer: JSP HONDA (Annanagar, Chennai – 600 040).

Service Dealer Code: TN010003

Customer Code: CU33706

sir i m rishikesh mishra i had purchased one activa honda from LAXMI Honda agency on 26/12/09 at MADURAI . I had one problem that is my headlight focus is not straight slightly tilt left side. i complained two times also during servicing but they are not rectified my problem. second thing they was not gave my RC book

Thanking you

rishikesh mishra madurai

I have purchased a Honda Stunner on 24th Aug 2009 from Bangalore(Dhruvdesh Honda).
On 20th Jan 2010 I had done my 3rd servicing at Dhruvdesh Honda.
I had complained about the abnormal engine sound above 50 Km/Hr. Which is not been rectified during the servicing.

The services provided by the service staff are unsatisfactory.
following problems have been faced by me:-
1. observed abnormal engine sound at a particular speed ranges, above 50 Km/Hr.
2. this abnormal sound does not appers in other speed ranges
3. fuel economy is very low than prescribed by the dealer, it is just 48-50 Km/Ltr
4. heavy vibration on higher speeds above 50 Km/Hr.


Thanks

Biswa
[protected]

Dear Sir,
I purchased Hero Honda Glamour FI from Varenyam Motors, Bhopal on 07 Dec 2009. They while giving the bike took the money for Insurance of the Vehicle & gave me a Cover Note of The Oriental Insurance Co. Ltd Insurance assusring me that I'l be receinving the Policy Papers within a month. The Cover Note has an expiry period of 15 days. The police has once caught me on the lines of not possessing the Insurance policy even after a month of vehicle purchase.
The officials out there at Varenyam Motors, Bhopal arent responding positively at my request and even after repeated cals, they havent followed up my case of non delivery of the Insurance Policy.

i will be highly obliged if you can please help me out in this respect.
Varenyam Motors Contact No.[protected]

Regards
Kunal Chatterjee
Mob:-[protected]

dear sir
it is my painful duty to bring into your kind notice that i bought a honda activa on 30th of january. The payment that i made was on the basis of the ex-showroom amount Rs.37868 as calculated by the staff thereon. After 2 days when i checked the amount on the reciept provided it was Rs.36868 resulted in the excess payement of Rs.1000. On visiting the showroom (HORIZON HONDA, Main road Ranchi) the staffs there rejected...

hello sir...i m using honda unicorn for past six months....i have rode almost 10000 kms....ter s a problem in my bike back wheel.....the wheel is wearing whenever i ride.....when i deal this problem with the dealer lakshmi honda,Madurai they said that its not the problem of the bike......so i just consult the MRF tyre company...they said that its not the problem of tyre.....its really hectic to understand the reason behind it....the service of Lakshmi honda is really very very very worst....i have given four times service over there...they r nt delivering it with in three days...they r very much delaying in delivery..... after servicing also the problem is nt recovered......wen i gave it again for service for the same problem they r nt concerned with tat....again and again the same problem persists....there s also not even a single spare parts available ter.....i m having evidence for watever i said......please take steps regarding this...its really a big black mark for the honda company in customer side.....hope u take necessary steps as early as possible.....hope u ll reply

I purchased a honda stunner bike on 21/6/2009 from honda showroom at raja garden naming capital scooters. sir from the very first day of purchase i am facing the problem of voice from the chain set of my bike also i have complaint every time at the service station and also at the dealers (capital scooters) about the chain set problem but every time they say after service that it will not make noice but till date it is making noise . i had given my bike for service on 28/1/2010 with the same complaint of voice from chain set but it has not been repaired till date . sir your suggestion is required. my contact no. is [protected]

About a week ago, I had given my Honda Activa scooter MH 12 EV 5915 for a paid service to B U Bhandari Auto Ltd. at their Viman Nagar Signal Junction branch at Pune. I had listed about 6 to 7 complaints and was assured by their authorized person who booked my scooter that it will be taken care of. I even asked him if they would open the drum of the hind wheel and check if the liners had become hard since the vehicle was not stopping as it should when braked. He said "Of course, it is included in the paid service and we shall pour some petrol on the liners to make them soft." I even told him about the misfiring and excess petrol consumption and the lock of the dickey seat not opening among other complaints. I asked him to lubricate the handle lock and the side stand and the kick start, as they were running a bit rough. He spoke very diligently and assured me of good service. I signed that the service was done satisfactorily and I was happy - NOW THIS WAS DONE EVEN BEFORE ANY WORK HAD BEEN PERFORMED ON THE SCOOTER. I WAS MADE TO SIGN ON GIVING THE VEHICLE FOR SERVICING - ABSOLUTELY RIDICULOUS. When I contested that how can I be satisfied when the vehilce has not even been touched by him or his mechanics for any repairs, he answered that this was the mode of functioning of all their service outlets in Pune and if I had any objection to it, I may take the vehicle elsewhere for getting it serviced. NOW IS THIS CUSTOMER SERVICE AND SATISFACTION - IF IT IS - INDIA HAS REALLY PROGRESSED BY LEAPS AND BOUNDS. I was getting late for my office and kept quiet and just gave in and signed on the service job card as he wanted me to do. I asked him for the charges and he informed me that for servicing their establishment charges Rs. 200/= and for spares extra as per costs. I asked him that if any spares need to be replaced, will he inform me. He took my mobile no. on the job card and told me that it would be done.

I have now driven the vehicle for about 4 to 5 days and found that the misfiring is still continuing, the rear brake is still not working to satisfaction, the dickey seat and handle locks still do not function smoothly, the kick start lever is still very very hard to turn on its side before kicking for starting, and the fuel average has gone further down than what it was when I had given the vehicle for servicing. I approached him on Thursday to report about these points and told him to reduce the idling too as the vehicle when stopped near a signal, raced a bit too much. He reluctantly told me to meet one Mr. Mirajkar, whom I presumed to be the head of the service department there. Mr. Mirajkar gave me about a minute to tell him all of the above and he indirectly softly shouted at his mechanic to attend to the idling. The mechanic made a face and got some meter and non-interestingly banging around, opened the bonet of the scooter and showed me the idling meter reading saying it was normal. I told him to reduce it. He reported this to Mr. Mirajkar, who was sitting close by - who sarcastically told him to reduce it till I was satisfied. He did it while murmuring to himself - to which I felt very insulted. He told me that the fuel consumption had gone up and the average come down as the fuel tap had become direct - now what he meant by it, I could not understand. I asked Mr. Mirajkar that since my vehicle was still in warranty, should it not be replaced free of charge. He told me no and that I would have to pay for it. I then asked him if they had opened the brake drum since it was not functioning properly for braking. He said that we do not include it in the servicing and that I would have to pay Rs. 60/- extra for it if I wanted to get it done. I told him what the person who had booked my scooter for servicing had told me - that it was included in the service. He disagred. I asked him then what did they charge Rs. 200/= for - was it only for washing the vehicle. He said they did many a task on it. I told him I found none of my complaints had been attended to. He plainly told me to complaint to the company HQ at Gurgaon. I told him that I was not a person who feels afraid to complaint and if he thought that his rough talk and high handed attitude would frighten me from exercising my right, he was wrong. I would surely do it since I am an educated man and know how to deal in such situations. I even told him that I would knock the doors of the consumer court and write letters to Times of India for all that had transpired between us. He retorted "GO AHEAD, NO ONE IS STOPPING YOU".

It is for t his reason that I am now sending this complaint to you and would request that I see the light of justice. Please advise me what should be the first step that I should do - should I go to the Police and complaint or is there something else that would get results faster? PLEASE DO ADVISE ON TOP PRIORITY.

Eagerly awaiting you cooperation.

i ritesh malviya in the month of june had purchased a bike from sukhmani auto mobile indore for which i need aself starter battery which is not available here and i have been asking them for tahat for the past 3 months so kindley provide me with the same the bike is still in the warranty period so plese take action immediately before the period expires

my mob:
[protected]

Sir,

I have purchased the Hero Honda Passion Pro on 11.11.09 at Nagappa Motors, Chennai from the day of purchase i reported that wheel vobling, they said it will get adjusted in the 1st service. After 1st service ie., 12.12.2009 still it is vobling inspite of four times replacing the tyre by the service center. Once against I complaint of Vobling. Now I have given my vehicle to the service center on 21.1.09 for the same complaint but till now they have not rectified and return my vehicle. What I come to know is of technical default by the Manufacturer itself. So I request that New Vehicle may be replaced.

Dear Sir,
Hi, I am a shahaji thopate i booked the two wheeler honda unicorn from dt.26.11.2009. That time your executives told me the waiting period is 60 days but after 60 days completed not delivered for me.
so, kindly i request to you please delivered the my vehicles at the earliest possible.

Thanking you,

Yours faithfully,

Shahaji Thopate
(Tax Consultant)
Contact No. [protected] / [protected]

I have booked for an activa scooter with KTC Motors Calicut on 28 09 2009 by paying
an aount of Rs 1000. At that time they promised to deliver the vehicle by 3 months.On 28th January my waiting period is 5 months.On repeated enqiry the dealer is not giving any proper reply other than "the load has not come" for the last two months.I request you to advice the dealer to deliver the vehicle immediately or otherwise I will be compelled to approach the Judiciary for any loss to me on the escallation of price and for non-delivery.

I have booked an Honda Activa on 5th Dec 2009 with Sai Point Automobiles. I have not received the delivery till date and as per the dealer the waiting time is not over as there is shortage of the said model. But the Models are available with non authorised dealers on spot at a premium of Rs. 3000 to Rs.5000. When contacted with the Honda Motorcycle and Scooters, I was given the reason that they are inquiring the same and do not know the exact cause of the same.

Hence, I am submitting this complaint for the malpractice being followed by Honda Motorcycle and Scooter India Pvt Ltd of delivering the scooters with non authorised dealers and making the customers registred with authorised dealer to wait for a long period of time for getting the delivery. Therefore, the company must be brought under Monopolies and Trade Restrictice Practice for cheating the customers by following the malpractices and creating the demand for their product in an indirect way.

A.KUMAR AND ASSOCIATES
Advocates
S-9/10, GIRISH HEIGHTS, ADJ. TO BHARAT TALKIES,
KAMPTEE ROAD, SADAR, NAGPUR
PHONES : 6508975, 6611978 (O[protected]M)
E-MAIL : [protected]@gmail.com
[protected]@ttml.co.in

To

M/s. Honda Motorcycle & Scooter India (Pvt.)Ltd.,
Plot No. 1, Sector-3, IMT Manesar,
Dist. Gurgaon 122 050
Haryana India


Re : Fault in Vehicle – Honda Activa bearing
Registration No. MH-31 CW 3429
Engine No. JC44E0020144
Chassis No. ME4JC445D98020288

Sir,

I the undersigned submit as under :

1) I have purchased in the name of my Wife Malti Anil the aforesaid vehicle in Cash in April from your Dealer M/s. Sudarshan Motors, Civil Lines, Nagpur , however since the date of purchase the vehicle’s performance has been much below standard, and this was time and again brought to the notice of your dealer.

2) That two weeks after the second service on 14.11.2008, the vehicle developed frequent problems which were brought to the notice and were repaired.

3) That my wife is working and she is facing undue harassment for want of vehicle as I have already disposed off my old vehicle believing that the performance of the vehicle purchased from you would be much better, but on the contrary, the purchase of vehicle from you has proved fatal for us, as the vehicle has turned upto be most unfaithful to us and more particularly because of the non-cooperation from you end.

4) That the vehicle was carried to the Service Centre today morning with Starting problems and lock problems which were pointed out earlier also.

5) That to the shock and surprise we are informed that the vehicle had developed a serious engine problem due to failure of the crank and it requires replacement and that too would not be covered under the warranty. It is further brought to our knowledge that the said part is not available at your end and would take some time to be procured from you.

6) That it is surprising that the vehicle which is hardly run 5000 km. In an year, serviced thrice has developed a serious problem which can only be termed as a manufacturing defect and would become a problem for us after the warranty period is over.

7) That you are therefore requested to kindly replace the vehicle immediately and till the decision is taken at your end, repair the same free of cost. You are requested to kindly act immediately in the matter, failing which you shall be liable for damages and refund of amount, and if no action is initiated I shall be compelled to purchase another vehicle and in that case I shall not even opt for replacement of the vehicle please note.


Thanking you,

Yours faithfully,

Nagpur
Date : 17.4.2000

(A.S.Mulchandani)
for Malti Mulchandani
Copy to :

Sudarshan Motors,
Civil Lines,
Nagpur

Pune Office
Honda Motorcycle & Scooter India Pvt. Ltd
Plot No. 26, Survey No.47,
Vivek Nagar, Akurdi,
Pune, Maharastra
Pin Code: 411035

Tel: [protected] – 28

Dear Sir,
This is to inform you that I booked a white co loured deluxe model activa on 9th October from DehraDun's Honda(ESS ELL Motors) and was assured by the staff members of the showroom that I would get it by 15th of January 2010.But now they are delaying it much further and telling me to still wait for 1 more month and that is also not sure.There is black-marketing going on in the showroom and the workers and staff members are manipulating the list according to their own choice and when asked to show their list they are not doing so.Beside this there is gross misbehavior on the part of the staff members as they are telling me to do whatever I can and they are not giving me the product.They are not even ready to talk to me properly and the misbehavior is not tolerable.
I hope you would take appropriate action regarding my complaint and give me satisfactory answer.
Thanking you,
Yours faithfully,
Vipin Aggarwal,
DehraDun