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[Resolved]  HSBC Credit Card — Card Settlement Defaulted by Bank

I was holding an HSBC Credit card numbered ***************4260 since Jan 2007. I had recently requested for closure for which the card dept stated that i need to pay 13000 as final closure amount. I did so on 27th March 2009 to a collection agent named Madhu from SCS collection dept part of HSBC collection dept.

To this date I havent recieved the settlement documents and am still resieving monthly statements from the card, I have mailed HSBC atleast 6 times regarding this and made umpteen calls, but the closure is still not done.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  11 CommentsShareTweet


HSBC credit card Settlement Department — I a recieving monthly statement after don e Settlement


I want to register a complaint against HSBC credit card settlement department that after done my settlement with all negotiation but still I am receiving monthly statement.

And whenever I am follow-up them they are saying we are now going to revert back the all charges and arrange for final settlement.Even some time misguide me.

I have done my settlement on February but still this discrimination happening.

Please tell me what can i do for this.
Yes I have only the settlement receipt.

Thanks & Regards

Kalikinkar Pradhan

My detailed Case as I wrote to HSBC:

I had m ade the payment of 13000 on 27th March to a collection agent called Madhu, from SCS collection agency employed by you on clear terms of settlement as per the million calls I received from your credit card division.

In the first bill I had made through the same agent I even wrote along with my signature in clear words that I am only making the payment for closure of the card, which the same guy replaced the next day saying that HSBC will not allow anything to be written in the bill.

Now who is responsible for this mess you? Your company or me? As far as I am concerned I have paid the full amount of settlement that is 13000 on 27th march 2009 to HSBC as suggested by your team, and have nothing to do with your credit card division. You can keep sending as many statements as you want but please note that I will not not be paying a penny more than this towards a card I haven't been using for months now.

Tomorrow morning I am going to HSBC bank in Mylore to enquire about this collection dept and agents of yours and I assure I will create a scene if your bank does not identify this bogus collection team of yours and do justice to the fraud they have done in this regard,

Please note that I have already filed a con sumer complaint against the bank in this regard.

And I will file another case in the consumer court for the immoral dealing your company has done in this regard giving false claims of settlements and cheating the customers.

I dully give you my word in this regard,

This is HSBC's response after a long deliberation, they have washed their hands off it:

Dear Mr. Unnikrishnan,

Feedback Number [protected]

Your HSBC Credit Card ****4260

We refer to your email dated 15 June 2009 regarding your HSBC Credit Card.

We would also like to inform you offering settlement for a card account is based on bank discretion and customers are intimated by physical settlement letter stating the terms and conditions for settlement of his card account. Verbal settlements are considered null and void.

Hence the payment made to your credit card account was not considered as settlement and thus not zeroised. We express our inability to assist you further without the scan copy of the settlement letter.

However we request you to revert with the agents name, who promised you settlement along with the agency name to investigate further. Please contact our Debt Management Department at the below mentioned number for further assistance on your card account.


Alternatively, you may also visit your nearest HSBC Branch and contact the relevant person from the Debt Management Department for settlement of your card account.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Rishita Chakraborty
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
My Final response to HSBC, I no longer wish to waste my time with a Bank that has no intentions of correcting a wrong done by their responsible agency:

I have already shared the same with you 4-5 times in all my mails,

The Person's name is Madhu
Agency is SCS.
Bill dated: 27/03/2009

And the Option and amount for settlement was give to me by your agencies or agents:

Also please note that the payment was done specifically for settlement (After confirming the same with your representatives over phone atleast 3-4 times before I made the payment) where I even wrote the same in the first Bill I had made payment to HSBC, where in the collection agent deliberately replaced the same saying that you can trust HSBC to send you the settlement and closure document in a week's time and that nothing has to be written in the bill.

This is a deliberate attempt of fraud from the HSBC Bank's side or from the agencies you are responsible for. As HSBC is not in direct interaction with any of the card users unless by calls or collection whom we assume are the representatives of HSBC, you are solely responsible for this fraud and the bank is playing the blame game putting end user like me in more mental and financial pressure,

I assure you if you do not take responsibility of the situation and resolve this ASAP, I will write to the entire world if required and file an immediate consumer case in consumer court for humiliation and harassment by your agencies and a fraud by both HSBC and its agencies.

And now you want me to personally leave aside my job and other commitments and run around to find the agent and agency and go for another settlement? Is that what you are asking, for a act of fraud doen by your agent, you want me to sacrifice my valuable personal time to resolve the same?

Further more please be sure that I will not make a Penny worth of payment towards HSBC Card, not now or never. I suggest you take your own actions as you feel and I am taking mine, as I have been cheated by your bank and you are going to stand responsible for the same.

Unnikrishnan Kanavillil

HSBC Credit Card — HSBC Credit card Settlement

I have cleared my dues of HSBC Credit card vide no. [protected] on 21.1.2003 and the balance shown by HSBC is Nil. It is shocking to know that the same is shown as default . I had applied for a loan and consequently i had come to know that the same is reflected as a default after six long years. I wanted to clear this doubt and i had approached the bank and i am very unhappy with their response. I had contacted [protected] and nodal [protected] I was even asked to contact these numbers i.e. 67116251, 67115650, 66667070, 67115687 and 67115639 with different names all the times but either the numbers are engaged all the times or not responding. I had even asked for address so that i to clear the ambiguity in person but i was not given the same.

I want to apply for a housing loan and this is creating problems in CIBIL for no fault of mine as i am not getting any type of loan from any financial institution.

Please help in resolving the same

Haresh Gaja
Dear Unnikrishnan

Even if you would have settled your card with them, they will still report you as defaulter in CIBIL. It isbest advised to pay them the total amount due so that you are not reported in CIBIL. Most banks use settlement to their advantage because even after settlement is done by paying any amount less than total outstanding which includes late fees & interest charges thwy report you as defaulter in CIBIL & post that you will never get a lon from any financial institution. HSBC has a collections head office in Worli. Mumbai. You should follow up with them on where has your initila payment gone. as for now, I would say pay them full money & avoid CIBIL mess. Imagaine paying interest @ 36 % on your outstandings accrued for over years.
2 months back i settled my credit card account by making payment of 30, 000, The HSBC manager told me to make the payment and i did so, i asked him for the settlemet letter and he said he will give it in few days. and he did not do it. Now again i am getting call from some other guy harassing me on phone. I am totally fed up .
Please send mail to Nodal officer in HSBC. They will help your regarding this. They are in Chennai location. Im also faced same issue, but later i got solution because of nodal officer in HSBC.
To know email id or phone number please look into below website

HSBC Bank — Taking the advantage even after clearing the

I have cleared my outstaning of my credit card the bank person had assured me that they will give an clearance by today evening
But they didnt maintain there words they have taken an advantage of this
my credit card is been blocked

I had applied for an personal loan i am in need of it but this HSBC bank people is playing by not giving a declaration.
While using the credit card also i have suffered with no proper guidance after surrendering it also i am suffering with the same problem
Mane-gar credit cared,

sub: Reg for sanding my credit card.

Dear Sir,
my self mahendra gupta and my old card no, is "[protected]"this card block as er liar due to some security reason but I did not received my new card, My self have so many time compliant to customer care but till date no result.
So pl send my new card as eerily, to my add res.

Mahendra Gupta.
5GF ATS Green-2,
[protected]; [protected].
Please allow me to introduce myself my name is Michael Mason-Mahon and I am a shareholder of HSBC Plc. I am based in London yet I am a very regular visitor to India.

At HSBC Annual General Meeting of Shareholders 2010 I did address my concerns with the Board of Directors concerning what HSBC India has been doing and is doing in India to our customers.

I may be able to help you. I can assure you that I will do all that I can to help you. I have been very successful in the people that I have taken up their cases with HSBC. Now they will not let me help anymore Indian's. You may wonder why, ask the Chairman of HSBC Plc Mr Flint why.

Please go to this site. This is an interview that I did concerning HSBC.

If customers UNITE in India and decide to leave HSBC India in support of their fellow Indian's, who are making complaints about HSBC India then this may make HSBC Plc take action.
They talk about their Global Footprint and their Integrity. Please look at the following sites and see what the Indian people are saying about HSBC behaviour towards them.




Now ask yourself is this the Bank for you in India.

So if you would like to contact me and send me your phone number I will call you personally.

Kind regards

Mobile: 0044 [protected]
E-mail: [protected]

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