ICICI Bank Complaints & Reviews

Hi
Even from my account on the same day the money has been deducted 3 times
I m not sure why this is happening
regards
poongodi

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer "2330882 " in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi

My name is sapna.

It is common now a day to here about the credit card fraud like someone using your card for booking the flight. The same thing happens with me.
On October 25th i was shopping in the mall & got the bill of 5000 when i went to pay through my card the guy at the counter said you have insufficient amount where as i had around 9000 in my card i was surprised. As it was festival the shop was full of people waiting for the billing so i just paid from other card & left the counter.
When i was just about to call customer care to check then i got the sms from ICICI bank telling that i have booked the online ticket through make my trip from Delhi to Mumbai. As the ticket charged was 10662 they had given 1000 extra to my card.
then i call customer care informed about the fraud happened & block my card & they gave me the complaint number (sr[protected] & said it will take 45 day if it from icici gate way & other bank it will take 51 days. Then i sent the written complaint through fax & then i did courier to there Hyderabad office.

I wanted to get as much as information about who could use i called the make my trip, There was really nice gal who helped me with possible information about the guy who is traveling she gave the pnr number & the traveler name & mobile number the details are PNR number 70OPYW name are
1. Rajendra Sharma -[protected]
2. Bharath Panchal
the flight was Go air -171, When we called go air they said the flight is taken off, There seat number was 21A & 21 C. then we called the airport at Mumbai if they can stop then & ask then to show there card through which they have booked. They said until they get the letter from the bank they cannot do anything. then we called the icici bank & said the same detail they said do not worry we will look into the issue now the dispute section will do there work & asked me not do any call to people to check.

After some day i wanted to know the status of the complaint as i had not heard about, when i called they said my card is blocked but there was no complaint. Then i explained everything once again he said he will pass the phone to dispute section but he cut the call.

After some day i got the call from Chennai asking about the payment i told the guy i will not pay until i get the information about the my dispute he escalated the call to his senior the lady said she will call me back with some information. After some time she called & said as there was no complaint about it she raised the complain again & gave me the other number (SR[protected] & she said to fax again the details I send it again. After some day I got the sms from icici bank that an Interim credit is given to my account on14.11.08.

After that almost every day I used to get the call for my payment I used tell the same thing once I get the my dispute settled I will pay what I have spent & will not pay the interest you put on my account. They use to tell they will get back to me but never got back.

Once I got the call from card section manger Sujit I said him I will not ray I don’t want to tell same thing again & again he said to write to him in the mail I wrote & sent it. After that I had no information but once in week they will call for the payment & once I tell them they about the dispute they will tell will get back won’t call me back, after all these day I got sms they it will take 91 days on 3-12-08 after that there is no mews Nor I have heard regarding the complaint. I want to pay what I have spent but not the late payment & interest rate they have put.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2330261' in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank Ltd — Amount debited from my account without my knowledge

On 10th June, Rs 8649.45 had been auto debited from my account against the credit card number [protected] without my knowledge. This card is not pertaining to me. Immedietly on 10th June I lodged compliant on customer care through phone banking and enquired the details. The customer care department asked to call on 11th for further details. When i enquired on 11th june they have not responded and disconnected the phone ruthlessly. Then I straight away went to my ICICI bank branch ( Mission street, Pondicherry ) and gave a written complaint for details. After I lodged the complaint, they have communicated that we will receive a complaint number through sms on 11th evening. I had waited upto 12th June 2009 afternoon but no complaint number received. Then again I went directly to the bank and enquired for the details. There was no response and the treatment was very bad. Again we gave second complint letter and the communication from bank office is " THAT CARD IS IN YOUR NAME ONLY WE DON'T KNOW ANYTHING AND WE DO NOT KNOW WHAT TO DO AND YOU HAVE TO CONTACT CREDIT CARD DEPARTMENT. "

Then I went to credit card department and came to know that the card is issued on the month of May’09 through blue dart courier. I asked for the details of POD number of the courier and my proof which I given for the card received. But no proof has been shown to me. And the treatment from the bank is also not be good. thay replayed that it is not updated in system.

Dear Mr. Selvamani.S,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service'. Request you to provide the relevant details of your account and the card, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Hi,

We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi

I didn't receive any call from your end, Can you please call me on [protected] and resolve the issue at the earliest.

Thanks a lot in advance for your co-operation.

Regards,
Vikas W

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience. We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

ICICI Home Loan Company — NON RECEIPT OF MY ORIGINAL DOCUMENTS

I have been financed by ICICI for taking over of my loan from Indbank housing...I started paying the EMI promptly and the last due was paid about 40 days back. I have been foloowing with ICICI team on the staus of returning of my original documents, but to my surprise, no one is giving any clear information to me...They keep on telling every time that they would check and get back, but no feed back till now...I need my original documents back and i will appreciate if this is actioned by ICICI top people at the earliest..

before 15 days I have received icici bank credit card pin no. After two days (5 oct. 2007 ) I receioved a massage from icici bank on my mobile no.[protected] for congratulation on receiving icici credit card. But i did not receive any credit card till now. I contact to icici bank custmor care no.[protected] but they told that they can not give me any information about it and last five days the customer care no answer -temporary technical fault. I am not responsible for the missuse of the card.-- VINOD KUMAR- [protected].

ICICI Bank — RE: Complaint regarding the Credit Card Agencies

Dear All,
>
> Let me share my Experience with ICICI Bank cas not at all a Good bank
> to Bank with,its been
>
> more than 2 Years that I have been using this Card initially I had no
> problems but it
>
> happened later onwards when I tried to use the Card at regular Intervals.
> Its really gives me a Big Surprise as I have't recieved any of the
> Payment details and
>
> Statement which is in correct order and that too every Time I get on
> my end I get something
>
> added to the Statement in terms of Late fees and extra charges.
> Further to add in detail I am making Payment at the right time but
> sometimes its really hard
>
> to understand that whenever you make some Bulk Purchase they will
> rather send you an
>
> Statement with the Instalment option without anyone consent and start
> your EMI and then you
>
> need to chase them to make the changes.
> I would really appreciate if some measures are being taken in order to
> keep an eye on these kind of practices.
>
>
> Many Thanks
> Sarika Chandra/ Anupam chandra

It must be correct, I know many people who have faced a lot of problems with ICICI Bank. Please avoid dealing with ICICI Bank

ICICI Bank, Senior Citizen Account Creation — Harassment during account creation

Dear Sir/Madam,

In the first week of August we made an application for a opening an senior citizen savings account in ICICI VIP Road Branch, Kolkata. The account has not yet been opened till date. The employees there just playing with our time and and patience.

The filled up application form along with all necessary document was collected from our house by an ICICI bank representative of the same branch. He provided us the cheque book and ATM card in advance at the time of collection of application which were supposed to be activated in 10-12 days.

During the next month, we have received 2 or 3 phone calls (with more than week gaps between each call) asking us to resubmit few more documents which was not asked before. We tried to cooperate by providing all necessary documents they asked for till we realized that we are being harassed intentionally for some purpose. Finally we visited the branch and talked to a lady manager. She had a thorough look at the application form and all the documents attached with it and finally asked for two more documents. We submitted those documents and she confirmed that the account will be openend in next 10 days without any more trouble and any more document.

It is about one and half month till the communication with the lady manager but no account has been opened yet. I visited the bank in between (may be around 3 weeks back) and found that there was no progress till that time. The manager told it will take few more date though no clue about the reason of the delay was given.

I am writing this email on behalf of my brother Achintya (the second applicant) & my mother Aruna Roy Chowdhury who is the first applicant.


Details of the account are given below:

Customer Id :[protected]
Account Number :[protected]
Joint Applicants:-
First Applicant : Aruna Roy Chowdhury (senior citizen)
Second applicant : Achintya Roy Chowdhury (son of Aruna Roy Chowdhury)
ICICI Brach : VIP Road, Kolkata

Regards,
Arup

I strongly agree with my friends who are suffering through ICICI mania.
I am one of them.
I am wondering how ICICI bank has reached up to this level with such pathetic & unprofessional attitude.
I would not recommend even a fool to get hooked with ICICI bank ever.

I have been asking about returning my Administration fees (paid for home loan approval) back past two months because ICICI is unable to process my loan for one of the prestigious builders in Mumbai. And there have been no response from any of the ICICI seniors.

Guys! ICICI is a pain all over.
Good luck.
Sumedh

We are receiving Invoices for payment of Credit Card bills, here we would like to clarify that I DO NOT HOLD ANY CREDIT CARD FROM YOUR BANK. From your side you have paid our Airtel bill, which we have not opted for and our Airtel bills we are regularly paying by cheques., if you have paid without our knowledge you may claim the amount from Airtel instead of harresing us on regular basis for payment of bills.

You are kindly requested to please cancel our bills and claim the amount from Airtel. As from our side upto date bills of Airtel have been paid by us by Cheques.

Please issue a letter to this effect immediately without further delay.

Dear John,
In light of our last correspondence, find attached copy of your Texaco Appointment Letter And Reimbursement Agreement Letter from Texaco.

You have to sign on the Reimbursement Agreement Letter, print it out scan it and send it to us via email if you accept the reimbursement terms and condition.

Note: Proceed with the processing of your immigration document( Work / Residence Permit) with the immigration consultant as soon as possible.

The contact details of the immigration consultant is listed below, you have to contact them immediately.

HOW TO PROCESS YOUR WORK / RESIDENCE PERMITS.

Note: You have to write a letter of application to our immigration consultant in UK for the processing of your Immigration documents such as Work / Residence Permits and other supporting immigration Documents before your job commencement period.

Every expenses incurred on this process shall be reimbursed back to you as soon as you tender the expenses report/receipt to us after the immigration processing.

Note: You have to forward your Appointment Letter, Scan page of International Passport and signed Reimbursement agreement Letter to the UK immigration consultant for confirmation that our reputable company employed you, So that they can commence with the processing of your immigration documents.

the company has directed all new employees seeking to come to the UK for work must bear all the neccessary expenses for obtaining the work/resident permit and all other travel documents neccessary for the above purpose.

This according to the company is to stem the incessant non-chalance shown towards the process by employees in the past.

This unequivocally means that you shall be required to bear the cost of obtaining the work permit as soon as possible considering how soon you intend to commence work.

Please endeavour to adhere very strictly to the instructions from the Immigration unit to enable the commission speed up the process of procuring every document relevant to this issue.

CONTACT INFORMATION OF IMMIGRATION CONSULTANT IN UK.

EMPORIUM IMMIGRATION CONSULTANTS
Contact Person: Barr. Kenneth Cumberland
Position: Immigration Consultant.
Email:[protected]@yahoo.co.uk

Unit 36, Ashford Industrial Estate,
Shield Road, Ashford, Middx,
TW15 1AU, london.
United Kingdom

[protected]
+447O31833639
Confirm your receipt of this documents

Best Regards,

MR. KELVIN WILLIAMS
AC RECRUITING LTD.

[protected][protected][protected][protected]
Nervous about who has your email address? Yahoo! Mail can help you win the war against spam.

Dear Sir/Mam,
i had a credit card with ICICI 4-5 years back. I had an ongoing balance transfer issue which was never resolved. Infact, someone form Customer Service told me that the a/c has been closed with nil balance. On 25/10/07 when I checked my savings a/c it was blocked & when I spoke to Cust Serv, they told me that it has been blocked due to non payment of CC bill. They are making me to run form post to pillar, asking me to speak to CC team,Savings a/c team & even the Collection Agency with no result
Pls help me, as to what I Can do in this matter.

ICICI Bank Credit Card — Issue with the settlement since last 3 years

Sir,

Pl. send your detailed complaint to me, so that I can immediately advice you, how you can solve your problem immediatly.

Thanks

Rameshwar Rai
[protected]

sir
from 2 month i am giving complaint about ur employe that shakir rashid shaikh post mannager in vickhroli branch in indiainfoline he is making( lic ) life insurence policy for icici he has sumidded duplicated certificted and got this jog plz verifi his detail and u will now every thing

ICICI Bank — duplicated certificate

sir
from 2 month i am giving complaint about ur employe that shakir rashid shaikh post mannager in vickhroli branch in indiainfoline he is making( lic ) life insurence policy for icici he has sumidded duplicated certificted and got this jog plz verifi his detail and u will now every thing

Hi ,


I Mr Dhananjay Thanker Holding a ICICI Credit card Number , with the card number of : [protected] about 1 year old…
Facing a pathetic experience with the ICICI Bank ,
My Problem is that…
I had never requested for ECS deduction for my telephone bill through my credit card ..but still there was a deduction from my A/C…I also gave a request to close the ECS facility …I gave the complaint in month of April 27 , my phone number is [protected]
..i got the SR Number 23138087
Saying that the faclility will be closed shortly
For next two months there was no ECS Clearing done from my A/C …but there was deduction in month of june , july..and till date i am charged for that with penelty ..But as the landline was closed in month of june by payaing the cash ..I also got the closing letter and a refund cheq , cheq number……942033…
Still there is ECS deduction from my A/C and the ICICI bank people are charging me for the same
I went to give a complaint regarding same at the APTE road branch but the are not ready to listen and says to contact the customer care.. As I contacted to customer care ..they says to contact to recovery person…the recovery person says to contact to bank .....

I Hope you will look into the matter and provide some help required

Reliance Mobile — recharge issue

Hi Sir/Madam,

I am Agam, living in Delhi.

My problem is that during diwali festival when i was in Meerut i got my reliance mobile recharged with a monthly tariff plan of rs.105.

When i returned back and heard about 55 tariff plan, i asked one dukanwala to recharge it on my number but he said it is not getting recharged.

I contacted reliance customer for this issue, they said as i got rs.105 recharge my number got converted into lifetime connection and therefore i can not use 55 tariff plan.

they also said that after 31-dec,07 i will be able to get benefit of 55 tariff plan.

now when today i got normal monthly recharge and then tried to get 55 tariff plan activated on my number i failed reason being the same.

My point is how can my number got converted into life time one

secondly, when they are saying that i am having life time connection then how they can stop my incoming when my monthly recharge that expires.

Currently from the last two months i am paying huge bill because of this issue and will be great full to you if you can help me out.



With warm regards,

Agam

i hv applied 4 the credit card 20-25 days back i have receved 2 telephonic verification call and 1 visit verification is been done on 25th of dec at my place and i was told that i will receive the card within a week but it is more than 12 days but nobody from contacted me yet plz response me for the same as soon as possible.
my contact no. is--[protected]
name[protected] ratnesh shrivastava
company name ----HCL Technologies services ltd
Thank You

ICICI Bank — Fraud credit card transactions charged to my bank account

Hi,

Last year there were some fraudulent transactions on my credit card and upon bringing it to the notice of ICICI bank, they readily accepted my dispute transaction only to rule it in their favour.

Those transactions had been carried out somewhere in Australia and after the tormenting experience of ICICI customer care I got to know that those were SWIPED transactions hence I assume internet fraud ruled out. I had even emailed them the entire copy of my scanned Passport as an evidence that I had never been to Australia. All this time the card was never taken away from me. Then somewhere in July 2007 I received a mail saying that I had submitted enough documentary evidences.

Now all of a sudden, I find that my Bank account has been auto-debited without my consent for the fraudulent transaction amount as well the charges piling up since last one year as late payment fees.

I do not know how to proceed further as the customer care deptt of ICICI seems to be the worst in the world. If anybody can suggest me the means to proceed, I will be extremely delighted. Currently I am not in India, hence there are added problems for me.

ICICI Bank — non payment of tax saving bonds march 2003

I have not received payment on my tax seving bonds march2003 (option 1) bondholder no.4854580,tsb1 1444930 date 22nd-feb-06 till date. if not received my payment on[protected] i am bound to go court.

Dear sir
Below email is attached for your referance which i have recived from icici, my card no was [protected]
[protected][protected][protected][protected][protected]
Dear Sir,
We inform you that the credit card is permanently blocked due to non receipt of the payment.

We have received the cash payment of Rs. 8,234.00 on December 10, 2007 and your name will be removed from defaulter list after one month.

Sincerely,

Ahmed
Customer Service Officer
ICICI Bank Limited

Dear Mr. Shah,

As the charges were levied in your SBI card we again request you to contact SBI Bank for the reversal of charges levied in your SBI card.

We will be unable to reverse the charges from our end.

For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".


Sincerely,



Joginder Singh
Customer Service Manager

ICICI Bank Limited



"You can now get your statement details without logging in and using your user ID at our site. Visit www.icicibank.com > Click Personal Banking >Cards> View Credit Card E-Statement, key in the requested card details and view your latest credit card statements"



If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.




CONFIDENTIALITY INFORMATION AND DISCLAIMER



This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.




-----Original Message-----
From: tushar (tushar.[protected]@ciemmejewels.com)
Date: Monday, January 21, 2008 09:36 AM
To: [protected]@ICICIBANK.COM ([protected]@ICICIBANK.COM)
Cc: [protected]@complaints.com ([protected]@complaints.com)
Subject: FW: FW: SPAM:(L1) RE: FW: SPAM:(L1) RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE: FW: 'CaseID=[protected]'FW: FW: FW: account problem

Dear sir



Your are always told me that take me from sbi but sbi clearly told me that it’s not our mistake it’s icici bank mistake then they should give return to you.are willing to pay or not.



Thanking you

Tushar shah




[protected][protected][protected][protected]

From: Customer Care [mailto:[protected]@ICICIBANK.COM]
Sent: 19 January 2008 18:03
To: tushar
Subject: RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE: FW: SPAM:(L1) RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE: FW: 'CaseID=[protected]'FW: FW: FW: account problem



Dear Mr. Shah,



As you have informed that the charges Rs.505.62 were levied in your SBI card not in ICICI Bank Credit Card, hence we request you to contact SBI Bank for the reversal of charges levied in your SBI card, we will be unable to reverse any charges from our end.



For quicker resolution of your query/request, please write to us through "E-mail Us" facility. This facility is available on the first page of our web site www.icicibank.com, under "Reach Us ".



Sincerely,



Nagaraj B

Customer Service Manager

ICICI Bank Limited



If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.



CONFIDENTIALITY INFORMATION AND DISCLAIMER



This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.





-----Original Message-----
From: tushar (tushar.[protected]@ciemmejewels.com)
Date: Thursday, January 17, 2008 10:55 AM
To: [protected]@ICICIBANK.COM ([protected]@ICICIBANK.COM)
Cc: [protected]@moneycontrol.com ([protected]@moneycontrol.com)
Subject: FW: SPAM:(L1) RE: FW: SPAM:(L1) RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE: FW: 'CaseID=[protected]'FW: FW: FW: account problem



Dear sir



I have talked with sbi they told that it’s not there mistake.so told me take money back from icici bank.



Thanking you

Tushar shah.




[protected][protected][protected][protected]

From: Customer Care [mailto:[protected]@icicibank.com]
Sent: 16 January 2008 13:21
To: tushar.[protected]@ciemmejewels.com
Subject: SPAM:(L1) RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE: FW: 'CaseID=[protected]'FW: FW: FW: account problem



Dear Mr. Shah,



We request you to coordinate with SBI regarding the reversal of charges as ICICI bank have not levied the charges.



For faster resolution of your query we tried to call you on the number updated in our records [protected] the number/s are not reachable.



For further clarification, please contact us through the "E-mail Us" option at our website, www.icicibank.com.




Sincerely,



Syed Hasan

Customer Service Manager

ICICI Bank Limited



If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.



CONFIDENTIALITY INFORMATION AND DISCLAIMER



This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.

The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.





-----Original Message-----

Subject: FW: SPAM:(L1) RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE: FW: 'CaseID=[protected]'FW: FW: FW: account problem



Dear sir



I want please refund my charges which taken from sbi on your mistake.or I should go court for that small amount.i hope this time your bank refund my payment.



Thanking you

Tushar shah.




[protected][protected][protected][protected]

From: Tushar Shah [mailto:tushar.[protected]@ciemmejewels.com]
Sent: 27 October 2007 10:50
To: '[protected]@ICICIBANK.COM'
Subject: FW: SPAM:(L1) RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE: FW: 'CaseID=[protected]'FW: FW: FW: account problem



Dear sir



What should I do ?





Regards,

Tushar shah




[protected][protected][protected][protected]

From: Ernstandyoung [mailto:[protected]@ICICIBANK.COM]
Sent: Thursday, October 25, 2007 12:23 PM
To: Tushar Shah
Subject: SPAM:(L1) RE:'ICICICARE=[protected]' FW: SPAM:(L1) RE: FW: 'CaseID=[protected]'FW: FW: FW: account problem



Dear Mr. Shah,



We would not be able to refund the charges that are levied in your SBI credit card statement.



We request you to cooperate with your SBI bank for the refund.



"Forquicker resolution of your query, please write to us through the "E-mail us" option at www.icicibank.com."



Sincerely,



Anuradha M

Customer Service Manager

ICICI Bank Limited



"You can now get your statement details without logging in and using your user ID at our site. Visit www.icicibank.com > Click Personal Banking >Cards> View Credit Card E-Statement, key in the requested card details and view your latest credit card statements"



If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.



CONFIDENTIALITY INFORMATION AND DISCLAIMER



"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."





-----Original Message-----
From: Tushar Shah (tushar.[protected]@ciemmejewels.com)
Date: Wednesday, October 24, 2007 10:51 AM
To: [protected]@ICICIBANK.COM ([protected]@ICICIBANK.COM)
Subject: FW: SPAM:(L1) RE: FW: 'CaseID=[protected]'FW: FW: FW: account problem



Dear sir



i have checked with sbi card & also talk with customer care they told why shold we pay u this your bank problem not our.they charge me 505.62 + 631.23 told me to collect with you.





Regards,

Tushar shah




[protected][protected][protected][protected]

From: Ernstandyoung [mailto:[protected]@icicibank.com]
Sent: Tuesday, October 23, 2007 3:57 PM
To: Tushar Shah
Subject: SPAM:(L1) RE:'ICICICARE=[protected]' FW: 'CaseID=[protected]'FW: FW: FW: account problem



Dear Mr. Shah,



As confirmed to you earlier, we reiterate that we would not be able to reverse the charges levied in your SBI credit card statement.



Hence we request you to check once again with the SBI for the reversal of financial charges in SBI card statement.



"For quicker resolution of your query, please write to us through the "E-mail us" option at www.icicibank.com."



Sincerely,



Anuradha M

Customer Service Manager

ICICI Bank Limited



"You can now get your statement details without logging in and using your user ID at our site. Visit www.icicibank.com > Click Personal Banking >Cards> View Credit Card E-Statement, key in the requested card details and view your latest credit card statements"



If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.



CONFIDENTIALITY INFORMATION AND DISCLAIMER



"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."



-----Original Message-----
From: Tushar Shah (tushar.[protected]@ciemmejewels.com)
Date: Monday, October 22, 2007 04:34 PM
To: [protected]@ICICIBANK.COM ([protected]@ICICIBANK.COM)
Subject: FW: 'CaseID=[protected]'FW: FW: FW: account problem





Dear sir









That which charges u have received which drawer had stop but I’m asking about u have charge me 18000.00 chq. # 690939 DT. 21 June 2007.

THIS MY TALK WITH ICICI BANK THEY FOLLOWING DETAIL ABOUT DISHONER & LATE CHARGES KINDLY REFER THIS CASE BEAUSE LONG TIME I’M MAILING YOU BUT EITHER SBI OR ICICI BANK NOT RESOLUTION MY PERBOLEM SOMEONE SHOULD BEAR THIS CHARGES OR I SHOULD GO FOR CONSUMER COURT FOR SMALL MATTER.SBI ALMOST ALL THE CHARGES ARE RECEVIED TO ME EXPECT THIS ONE.now today when I see my a/c in that sbi charge me 631.23 of interest.



Please pay me back my amount or I should go to consumer court against icici bank they will take.beacuse sbi is not agree to return my money they told take from your bank (icici).





Dear Mr. Shah,



We regret to inform you that we will not be able to credit you with the charges levied on other bank cards. We request you to contact SBI for the resolution of the issue.



We apologize for the inconvenience caused in the regard.



Sincerely,



Suresh

Customer Service Manager

ICICI Bank



If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our web site http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com



CONFIDENTIALITY INFORMATION AND DISCLAIMER



"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."







-----Original Message-----
From: TUSHAR SHAH (tushar.[protected]@ciemmejewels.com)
Date: Monday, September 17, 2007 08:19 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: FW: account problem



Dear Sir,





I already talk with sbi credit card dep. They told me that can not return the dishonor charges so please make the urgent solve the problem.



Old massage

My card no: [protected] .This to inform u that I had request 18000.00 D.D. for balance transfer at 21/06/2007 which directly got cancelled from your side on 27/06/2007.in between I had deposited that D.D. into my sbi card

They had charge me 505.62 for dishonor of D.D. so who’s going to bear that amount?



Regards,

Tushar Shah

Ciemme Jewels Ltd.

Tel: +[protected]

Direct : +[protected]

Fax : +[protected]

Cell : +[protected]


[protected][protected][protected][protected]

From: TUSHAR [mailto:tushar.[protected]@ciemmejewels.com]
Sent: Saturday, September 01, 2007 8:56 PM
To: '[protected]@icicibank.com'
Subject: FW: 'ICICICARE=[protected]' account problem



Dear Sir,



I already talk with sbi credit card dep. They told me that can not return the dishonor charges so please make the urgent solve the problem.



Old massage

My card no: [protected] .This to inform u that I had request 18000.00 D.D. for balance transfer at 21/06/2007 which directly got cancelled from your side on 27/06/2007.in between I had deposited that D.D. into my sbi card

They had charge me 505.62 for dishonor of D.D. so who’s going to bear that amount?



Regards,

Tushar Shah

Ciemme jewels Ltd.

Andheri(e). mumbai.

Tel : +[protected] x 725

Direct : +[protected]/38

Fax : +[protected]

Cell : +[protected]




[protected][protected][protected][protected]

From: TUSHAR [mailto:tushar.[protected]@ciemmejewels.com]
Sent: Monday, August 27, 2007 12:31 PM
To: 'head.[protected]@ge.com'; 'feedback.[protected]@ge.com'
Subject: FW: 'ICICICARE=[protected]' account problem



Dear Sir,



I have mailed icici bank regarding dishonor charges they told me please go talk with sbi branch so please credit me regarding that.







Regards,

Tushar Shah

Ciemme jewels Ltd.

Andheri(e). mumbai.

Tel : +[protected] x 725

Direct : +[protected]/38

Fax : +[protected]

Cell : +[protected]




[protected][protected][protected][protected]

From: Customer Care [mailto:[protected]@ICICIBANK.COM]
Sent: Wednesday, August 22, 2007 11:00 AM
To: tushar.[protected]@ciemmejewels.com
Subject: RE:'ICICICARE=[protected]' account problem



Dear Mr.Shah,



We regret for the inconvenience caused to you .



We request you to please visit the SBI branch for the reversal of the amount.



If there are any extra charges levied to you on your ICICI bank credit card please revert back to us.







Sincerely,

S H Prasad
Customer Service Officer

ICICI Bank Limited


If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our website http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.

Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."









-----Original Message-----
From: TUSHAR (tushar.[protected]@ciemmejewels.com)
Date: Tuesday, August 21, 2007 11:02 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Cc: tu_shah ([protected]@hotmail.com)
Subject: account problem



Dear Sir,





My card no: [protected] .This to inform u that I had request 18000.00 D.D. for balance transfer at 21/06/2007 which directly got cancelled from your side on 27/06/2007.in between I had deposited that D.D. into my sbi card

They had charge me 505.62 for dishonor of D.D. so who’s going to bear that amount ?







Regards,

Tushar Shah

Ciemme jewels Ltd.

Andheri(e). mumbai.

Tel : +[protected] x 725

Direct : +[protected]/38

Fax : +[protected]

Cell : +[protected]









[protected][protected][protected][protected]

From: HeadCards [mailto:head.[protected]@ge.com]
Sent: Friday, October 12, 2007 4:21 PM
To: Tushar Shah
Subject: RE:'CaseID=[protected]'FW: FW: FW: 'ICICICARE=[protected]' account problem






Dear Mr. Tushar Shah,

Thank you for writing to SBI Cards.

This is with reference to your communication dated October 11, 2007 regarding your SBI Card Account.



Charges :



We would like to inform you that we have received the cheque of Rs.18000.00 vide cheque number 705879 but the same was dishonoured as the payment was stopped by drawer. Thus, your card account was levied with payment dishonour fee and finance charges.



However, as service gesture we have already credited Rs.505.62 towards payment dishonor fee and Rs.610.15 towards finance charges on your account and the credit for the same is reflective vide your statement dated August 14, 2007.



Please continue to use the host of exclusive benefits on your card account. We look forward for happy moments of your card usage and your continued relationship.



In case of any further queries on the SBI Card, we would request you to reply at feedback.[protected]@ge.com without altering the subject line or call our 24 hours, 7 days a week, at our local Helpline number 39020202 or[protected]for BSNL and MTNL users).



Yours sincerely


AVP - Customer Service

Dear Sir,

My name is Gopal Singh Sandhu. Last sunday I was saw your programme i m very happy to see him.

I hereby Gopal Singh Sandhu want to make you know that adjust received by ICICI BANK CREDIT CARD NUMBER ( [protected] ) on 4th May 2007 at 1.00 P.M. find surprising, I want to make to know I got my pin number before I received , my card nearly 7 days earlier from the availability of my card again, their is a blunder in my card use of some unkown personality on the date 4 may 2007 at 6.16 P.M. from PUNE Big Bazaar and that was made known by mtd that 4 transaction on the same date had been made -
1) Big Bazaar From Pune - 22000 Rs. at 6.16 P.M.
2) Mato shree Jewellers From Pune - 5000 Rs. at 8.24 P.M.
3) Jai Ganesh Fame From Pune - 500. 4.30 P.M.
4) Jai Hind Highway Services From Pune - 1000 Rs.

So just check this Blunder as I was in Baroda and providing you with ICICI BANK ATM STATEMENT at 9.02 P.M. Situated at Ajwa Road , Baroda. and make thankful as early as possible.
I have already POLICE F.I.R COPY AND CONSUMER COURT COPY IF YOU WANT PLEASE CALL ME OR SEND EMIAL.

Thanking you,

Name - Gopal Singh Sandhu.
210, Ganadish complex, Near Mahesh Complex,
Wagodia Road, Baroda. 390019.
Res[protected] .
OFF- [protected].
Moblie Number - [protected].
- [protected].

ICICI Bank Two Wheeler — bank executives are scolding in bad word & behaving as a dawn

sir my name is anand (trichy,tamilnadu).i had avail two
wheler loan.due to variable reason i cant pay for past two mont.i said i will be paying the both the dues tomorrow(my salary date)with penalty also...
but the executive is not accepting my words and scold me in bad word in the road itself.

c wheather icici is a bank are a local fiance........
wheather is a concern are a dawn group..........
wheather u r recruiting educated pepole are .............(no words)


ok sir iam ready to close my accout just mail me the full payement details..................
my LAN NO:LTTRI[protected]
the name of executive.who had scold me in bad wordsis
MR.ROCH PAUL from CARE agency.........

i think there will be any 1 good people in icici (that they can reply me)

My ICICI Bank Credit Crad Statment id send every months through the Express IT Courier. From Last four months it is not deliverd to me and every time I receive a SMS form the courier office to contact the Kalyan Branch. But the Phone no SMS to Me is Swichted off from Last Four Months.

This time also I have recedived SMS today i.e. on 2-2-2008 Stating the We tried to deliver your consignment today vide AWB no [protected]. Kindly contact Express IT immediately on Phone no[protected]. This time also teh same tape is going on that the phone is switched off.

This is a very Funny thing that from last four months every month they are not getting me.

Ashish Somani
[protected]

ICICI Bank — Incorrect Debit to my Saving Account

Facts of the case:
I take taken a credit card number [protected] with the ICICI Bank
Total outstanding was settled for Rs.20000/- with ICICI executives.
Confirmation for the same was received from ICICI bank
As per the terms of settlement amount was paid to ICICI bank.
No information was sent by the bank after the settlement.
7 month latter bank debit my account with Rs 31,400/-
I called the customer care on 18/01/08 reference number is51860902. Customer care has assured that I will receive reply with 7 working days. They also provide the some phone numbers with are always busy or no body was responding.
On 23/01/08 called again ICICI bank for knowing the status of my query. The person told me that they cannot resolve the case. We need to contact the phone number as given earlier. When we told the status of phone number then they had given the email address.
Email send on 24/01/08 starting the fact
After follow up First reply received on 04/02/08 saying there was no settlement made this card
Email send along with the acceptance letter of ICICI bank and payment receipts as per the bank letter.
Response received that it was offer made by the bank but we have not accepted the offer. Also advice to make the balance payment.

Replied to refer the “letter” sent by ICICI Bank, as per letter, “refer to you discussion with representative of the bank”. “We confirm the acceptance of”.


Consequences:
Due to incorrect debit to my account all checks issued for payments were bounced and I was mentally harassed by the collection executives of the Bank for which checks were bounced all its happened due to ICICI Bank illegal withdrawal money from my saving account.

This is to inform you that, I have issued a Cheque No. 043791 dated 4th January 2008 for Rs. 4,921.43 in favour of ICICI Bank Credit Card No. [protected] towards my credit card payment of Rs. 4,921.43 and deposited the same on your drop box on same day.
On going through the SB Account statement online, I observed that you have debited an amount of Rs. 492.43 instead of the actual amount of Rs.4,921.43 from my above said SB Account. In this connection, I went to the D N Road Branch, where I have opened my SB Account and informed about the same. The officer on duty has then sent an email to the concerned department about the said discrepancy and asked me to confirm the same after two/three days. Again I went to the D N Road Branch and asked the officer about the same. The Officer then informed me that, the Bank has made a mistake in debiting an amount of Rs. 492.43 against Rs. 4921.43 towards my ICICI Credit Card No. [protected].
The Officer, then directly debited the balance amount of Rs. 4,429, which is outstanding in my Credit Card from my above said S B Account on 15th January, 2008 and assured me that, there will be no problem.
Recently, I have received my credit card Statement for the month of January, 2008 and surprisingly I observed that, there is no credit of Rs. 4,429 which is made directly by the Bank on 15th January, 2008 and the Bank has levied interest and other charges from Credit Card Account of Rs. 281.10
Immediately, I have called up your customer care services on 31st January, 2008 and informed about the same. They informed me that the Credit Card Department have not received such credit of Rs. 4,429 and asked me to check up with the Branch, where you have made the payment. Again I went to the Branch and narrated story again and they assured me that, the online payment of Rs. 4,429 has already credited to my Credit Card No. [protected], but the said transaction has not yet been reflected in my above said credit card with your Branch.

In view of the above, I request you to kindly rectify the above said mistake immediately and inform the credit card department for not levying the interest and other charges levied in my credit card statement due to non-payment of the outstanding balance.

Satish Salian

Sir
I am Mallikarjuna.HM, I applied for one credit card, they have given three crdit card with out any request, They promised no annual fees and other fees, now twice i used this credit card , per tranction they are charging 300 extra amount, earlier I did not know this, I drawn 2000 Rs for that they charged 675 rs extra, 2000+675=2675 rs, so now I came to know cheating of ICICI bank, Then I went to ICICI branch, Malleswaram(Bangalore) for cancellation of credit card, I asked for cancellation to Manager, he did not give any information, and I called customer care center, even they are also not giving any information, I already paid balance amount, now there is no balance, please help me to cancel the credit cards. and whom should I contect for cancellation of credit cards.

ICICI Bank — CREDIT CARD NO.4477466519858004

I was holding Credit Card No. [protected] of ICICI Bank from 2003 onwards. Unfortunately, the Bank has alleged to have delivered a add on card No.[protected] to me and subsequently an alleged receipt of the card, it was used for continuously for three days, 12, 13,14 April 2007 for a sum of Rs.7854/-, Rs.9894 and Rs.7932 respectively. I came to know that the alleged card issued in my name and was alleged to have been used for Rs.25679 for continuously for three days. I requested the Bank and asked to block the card forthwith and confirmed them the non-receipt of the add on card No.[protected]. Though they have blocked the card, yet they have sent a statement of Credit Card No. [protected] wherein the alleged usage of Rs.26079.82 by the Add on Card

My request is that I have not received and used the card. The bank forcibly recovered the above amount from my S.B. Account No..[protected]. Due to the above forcible recovery frfom my above S.B. Account I am not keeping the minimum balance required in the account. Also I am not able to pay the charges towards my D.Matg account with ICICI Bank, which was to be deducted from my S.B. Account.

My grievance is that I have lost Rs.12,000/ - approx. from my S.B. account. I am not able to opertate my D.Mat account due to subsequent action by the Bank.

I request that my complaint may be considered sympathetically.

P.Sivaraman

SUBJECT : FOR ACTIVATION/FRESH CUST ID AND LOGIN PASWORD

My custtumer ID and login pass word is disable due non use from long time. Please activate/fresh issue the cust ID and login pass word. I have already log email for the same but no action taken on the complaint.
My Mob -[protected]
Padam singh sirohi
115/6 Elphiston Road
Khadki Pune 411003 (MR)

SUBJECT : FOR ACTIVATION/FRESH CUST ID AND LOGIN PASWORD

My custtumer ID and login pass word is disable due non use from long time. Please activate/fresh issue the cust ID and login pass word. I have already log email for the same but no action taken on the complaint. My A/C No[protected]
My Mob -[protected]
Padam singh sirohi
115/6 Elphiston Road
Khadki Pune 411003 (MR)

ICICI Bank Amx Credit Card & Irctc — Non-Refund of Transaction Amount against non reservation of E-Tickets

On 29 oct 2007, in the process of reserving a e-ticket on IRCTC website, the amount for the Ticket was deducted from my credit card but the Ticket was not reserved. The executive of IRCTC confirmed me that the ticket was not reserved and the amount will be refunded to the credit card. But till date the amount was not refunded to me. A email stating the transaction Id for the refund of the amount was received from IRCTC in the month of dec. I also raise a dispute in ICICI AMX card division on 10 Dec 2007, but they are not giving any status regarding the resolution of the dispute.

Please do the needful.

Regards
Deepak Kesarwani

ILA SHAH — FCH IPO

Dear Sir,
I had applied for FCH IPO but i have not been alloted any shares nor received back my ipo money. I have given application for the same but i have not received any feedback from INTIME SPECTRUM nor i have got my refund.They are not listening only at he ahmedabad office & asking me to contact at Mumbai but the result is the same.My application no.is 11950596 .Kindly look in this matter at your earliest and try to help me in getting my money back


ILA SHAH.

I'm also facing this problem of fraud transactions happened in my account.even after repeatedly complaining to the worst customer care support i've ever known and sending copies to the head office my problem is never being resolved and i keep getting the monthly statements with late payment fee.Please help me out of this.

neeraj
[protected]

yes it is happening on regular basis

ICICI Bank — Delay in getting ATM card

I have opened a student account inBangalore on 10 th December. I was informed that I would be receiving the ATM card and check book by post. I received only the pin number of the card . I am unable to operate my account. kindly help me in the matter.

Dear Sir,

I had applied for FCH IPO but i have not been alloted any shares nor received back my ipo money. I have given application for the same but i have not received any feedback from Intime Spectrum nor i have got my refund.My application no.is 11950596 .Kindly look in this matter at your earliest and Please help mer get my money at your earliest.I have already given Bank Serial no.of HDFC Bank & Bid no.- at Ahmedabad & Mumbai Offcie.

Ila R. shah

ICICI VBP — WRONGLY DEBITD IN MY CARD

Dear Sir / Madam,
For Last 2 statements i have recd ICICI VBP for BSNL Chennai Bill.In My Home i dont have any Bsnl Connection and i did not use it..Pls look into this and clear those 2 Payments from my card ..Awaiting u revert for the following mail id..Any clarrification Pls call[protected].

logistics.[protected]@pantaloon.com

Regds,
Manivannan.T

ICICI Bank Ltd. - Home Loan — Not issuing home loan after harressment and expenditure of Rs. 20000 from us

sir,
I wanted to draw your kind attention towards the issue due to which we suffered a lot of harrassement and also spend the money.
As per our application no.[protected] they sanctioned my loan of Rs. 15, 00, 000 on 31st October 2006. I handed over all the documents related to that on september, 2007 along with other formalities. They also approved the same. they also taken Pst dated cheques for that. In this process they also lost all the documents once due to their negligency which costed me Rs. 5000 to get another copy of that. they also taken the loan processing charge from me. During this process they called me atleast 20 times and i spent 1-2 hour each time, which costed alot in my job. I also spend other expenses for this process.
On 20th December, 2007 that i will get loan disbursement on 26th december, 2007. On 31st December, 2007 Suddenly that your loan can't be given due to some technical issue. Initially when they have checked, they had cleared all of our technical issues.
So, Please take a suitable action on them so that we get compensted for our loss.
Waiting for a suitable reply
Thanking You
Shekhar Agarwal
ACA(Chrtered Accountant)

Hi,

Since 3 days I am into major trouble as Rs.25,000 has been blocked in my HDFC salary a/c due to non-payement of my HDFC Credit card bills.Its been 4 -5 months i stopped using the Credit card and a month back have blocked it by making a call to call center.Actually the issue i faced with the card was last year in the month of May.I raised a request to the customer care for change of address so that the Credit card statement can be recieved but after it i didnt recive one month statement and from there the whole issue started due to some extra charges reflecting on my credit card statement.One thing i would really like to tell everybody is that the HDFC call center cheats people.They are not able to speak and doesnt have any sort of knowledge about the financial products and bank.Eventhough the issue was not sorted out we were keep on paying the minimum amount till last Dec after which we stopped and asked the bank for final settlement as the due amount was keep on increasing month on month even after the minimum payement.Now i am into trouble because the amount i spent was Rs.10,000 and they have blocked Rs.25,000.I called the call centre,but the response was very rude,the CSR was only shouting and saying that the amount will not be released.you have to give us a debit note to take that amount as a payment for the Credit card.Due to a request of one Credit card division Manager i made a payment of Rs.5416 2 days back,as the Manager assured me that once i do the payment the blocked amont will be released in the next 24 hours but its been 3 days nothing has happened so far and the manager is now stating that its not in his hand,The superiors from bangalore has blocked the card,i am still waiting for there response.

Now i dont know what to do...Bank runs on trust but this is what the case i really want to go for a legal action on them..Please suggest me what to do so that i can sort out this issue as i am really in need of money.

ICICI Bank — deactivation of account

ICICI bank lost account holders details in last year mumbai floods and requested all the customers to submit the details again. Inspite of submitting the records twice also they have deactivated by online account along with demat and trading accounts which attefcted my business to a high level. I am willing to file a suit (a complaint) against them. will i be able to do that?

Dear Sir,
Mene GTL Infrastructure ltd. ke right issue ke liye apply kiya tha mujhe na to share mile or nahi mujhe refund mila kya ap meri help kar sakte hai. Aap ko kuch detail de raha hu aap meri help karo please.
Folio No./Demat ID no. IN[protected]
CAF No. 0012317/00000
DD No. 043537
Issue bank & branch- central bank of india ambawadi ahmedabad
Amount Rs 2000/-

My Name & Adress-
Balkishan chaturvedi
297 neem gali nagla paisa mathura (U.P.) 281001
Phone no.[protected]
Mob. No. +91 [protected]

Ref ICICI bankCreditcard No.[protected]. In card Statement dated 21.03.08. It is shown that I have redeemed reward points 1811. Please note that I did not request for any redempiton. Request your reply in this regard.
Regards
P.K.Roy Choudhury

ICICI Bank — Fraud and cheating!

Radhakishan.s.nadar
A/C no[protected]
Account holder of ICICI bank .He is the fraud & chiter
He Demand to me 35000 thousent Rs Against Microsot promotion lottry for winning prize.

ICICI bank sucks. They are the worst in this world, they have recruited [censored]ing crap people who doesn't know English and there false statements.

I had an EMI Card from the ICICI Bank i tried to book train tickets and they said this card would not work. So i got irritated and then called them they said do Whatever this card will not work for amount less than Rs 1000 thought the amount was 975 so i got pissed off. I called them again and then i told them to cancell this card they cancelled after 2 days and they started calling me for another credit Card this time i gave them reall big time.

And finally said they will activate this card for me, but i will have to make the full and final payment of Rs 24000 i did that and when i called them to activate this card they released my call then i called again and they said they cannot activate this card for me.

I wish to [censored] that soone of a at that time.

They Sucks man ICICI Bank SUCK***


I WOULD ADVICE ALL MY FRIEND NEVER TO GO WITH ICICI BANK.

This has reference to above card no, In this regard I wish to bring in to your notice following points-

1. That above card was closed after making all due payments in the month of sep-2004 after which no transition was done as card was returned to you.
2. My reason for closing the card was fraudulent billing in terms of late presentations of the payments made to you, and due to this you are being charging late payment charges/Interest.
3. That approximately after 3.5years one fine day you blocked Rs.5732.80, from my savings account of ICICI Bank ( ac[protected]and later on deducted the same from my SB account held with ICICI, which is a fraud on part of customers.
4. That when card was closed after making all the payments how you have arrived at the amount of Rs5732.80, its your internal mistake that you did not corrected the status and due to this late payment and interest charges were made.
5. That I was one of the customer who use to pay all his dues in time and due to this you had Issued me another card and that too Gold Card in Lieu of this card ([protected])
6. On this card also you had done unauthorized transactions details of which are as under-

Dated23.07.2007 in favor of reliance for Rs 5550/-for which I never ever authorized you.
Dated01.10.2007 in favor of reliance for Rs 207/-for which I never ever authorized you.
For above transactions I informed you through mail but all in vein.
Also, I had cancelled my above card along with all add on cards and got the conformation of the same on8.03.2008 through SR57906757.
Than how come you had authorized any transaction of Rs550/- on the card, this is a true story of fraud on customer part and to add on this, You had sent Platinum card.

Credit Card — Cr.card lost & informed to cancellation

Dear sir, I have lost my UTI Cr. card and inform to cancell thru request ltr. and paid the amount Rs.4500/-(aprox.) and request to balance around Rs.150/ for waiver.

But it is understood thru sms msg. that the cr. card not cancelled and amount is now increasing.

So Kindly close this and send a closing statement at the earliest.

Regards,
Ananth
Mob. [protected]

ICICI Bank — courier is not received yet

hello,
icici bank has sent password by you on 19/03/2008. but i have not recieved yet.
bill number is [protected].
my contact no. [protected] (bangalore.)
please deliver to following address.

ravindra shetty,
robert bosch engineering and business india limited,
#123, industrial layout,
hosur road,
koramangala

ph:66575649

landmark:opp.to forum

I agree with this complain, as I have faced a similar problem.

The customer care of ICICI is not able to help in this case and they give the phone no. of their collection agents which is not functional and finally amount is deducted from account.

This is a theft in form of rules and strict action should be taken against this bank.

ICICI Bank Ltd - — Icici Bank Atm -Bodakdev - Machine Cash Receiving Problems At the time of Transaction

Respected Sir/Madam
Sub.Cash didnot came out from ATM - MACHINE - BODAKDEV - S.G.HIGHWAY ABD

Here Myself i have gone to ATM for withdrawan Cash Rs.2500/- On Date 01-04-08 At 10.22 am But At the Time Of Transaction Cash Did'nt Came Out From ATM Machine, and other side ATM Machine Show Pls Collect The Cash Within 30 Seconds, But After that i wait for two Minute, even though cash did'nt came out from the Machine, After The Transaction ATM Machine Given Two Slip First For Cash Withdraw and Second Slip TRANSACTION DECLINED - AND BOTH ARE SAME TRANSACTION NO. 5925 SAME NO AND SAME TIME,

After All The Customer Care Person tell me you withdraw the cash

Let Me What is the Meaning of TRANSACTION DECLINED - RESPONSE CODE%CONTACT BANK - WE HAVE TWO SLIP -

Pls reply immediately the amount is big rs. 2500/-

And Today i had contact Bodakdev Branch ICICI BANK - Branch Managar Telle Me Wait 10 Days More - So What is the status and where is my Cash

Thanks & Regards
Shwetang Rangwla
[protected]/13 - Office
[protected] Home
[protected] / 7 - Mobile No.

HI
My name is anil, i have a outstanding dues of icic, citibank credit card, i have not been paying from last 4 months, because of financial problem, i dont have a funds to pay, i had invested my money in share market, you all knows there were a great fall in market, now a days they are sending a statement, and their collection department executive, they do not have a sense how to speak, i am looking for settelment, can u please guide me how can i settele, i wanna pay, but i dont have that much of funds which are due on me.

ICICI Bank — Brokerage Plan

Dear Sir/Madam,

I have Demat Account In ICICI BANK & I am choosing a Plan "Clear Value Deals" "299" by mistake. I immediately request to bank by e-mail to correct the mistake and get the variable plan. But bank refuse and continued the plan "299".

Please help us this matter.

THANKS
KISHOR KOSUMKAR
Demat Account number: IN[protected]
MOBILE[protected]

Dear Sir,

Subject : Address Replace of My Bank Communication

I am SUMIT KUMAR DAWAR working in Thomson Digital as a Quark Operator. I want to change my communication Address i.e. THOMSON DIGITAL, NSEZ, NOIDA replace of THOMSON DIGITAL, F5, SECTOR 3, NOIDA-201301.
So, please ahead any communication should be on this address (THOMSON DIGITAL, F5, SECTOR 3, NOIDA-201301). I will be very greatefull.

Thanks

signatures — for shop

hi our shop in mount road. i have old inshop of hutch but no boby can take action. pleasae help . new inshop

I am RATEESH KUMAR.K, my icic A/c no[protected]/04/08 D QABCHGS .JAN 843.FOR WHAT REASON ? This is my salary account?

Dear sir/madam please send me the Idfc code of vashi branch in mumbai. I want to send the money to my daughter who is having a/c no in ICICI

ICICI Bank — Unauthorized people used my debit card in various shops and did shopping of Rs. 8290/-.

I had my two debit cards for same ICICI bank account, branch Sonipat. One with grid security and another one without grid security.
On 02 March 2008, I lost my debit which was “without grid security”. I came to know about my lost card at 5.30 pm on 02 March 2008. I called to customer care at 5.30 pm and spoke to customer care executive Mr. Deepak. He assured me that lost card will not work and no need to block.
Debit card which is with me, with grid security, will only work. I also lodged a complaint regarding this wrong information by customer care executive. Complaint ID is SR 58215563

Unauthorized people used my debit card in various shops and did shopping of Rs. 8290/-.

Due to ICICI bank system, I did not receive information of these transactions by SMS on 02 March 2008 (Sunday). I received all messages on 03 March 2008, at 07.30 am. At same time, I called customer care of ICICI bank and blocked that card.
I also send many mails regarding this accident but unfortunately I didn’t receive any reply till now (25 March 2008).
I lodged many complains whose complain IDs are as follows :
SR 57969963
SR 57960034
SR 58215563
Please find a original copy of FIR, that was submitted on 4th May 2008 in Gurgaon, for further processing.

ICICI Bank - Lombard Insurance — REFUSAL OF CHANGE OF PAYMENT

MR. SAMPAT YADAV
CUSTOMER SUPPORT TEAM.
ICICI BANK - LOMBARD INSURANCE

Dear Mr Sampat

This is to bring to your further attention that why we decided to cancel our insurance policy.

We bought this policy in good faith in October 2007, At the time of getting this policy we had clearly stated that we would like to make our monthly payment through our personal checks as we did not wanted to get billed to our credit card as it may incur financial charges for our monthly payments but your sales associate assured us that even though we pay through our credit card we want get charged financial charges for the amount paid as monthly payment of our insurance. Beliving his word we authorised him to bill monthly payment on our credit card.

When we recived our monthly credit card statment we noticed financial charges for our monthly insurance payment.We brought to the attention of your bank representative in the month of November, 2007 at that time we were told the stated amount would get creditted but to our surprise same thing got repeated in following month. We once again called your customer service and explained the situation and they said we have put your request and its in the process would get posted in your account in 30 days. This been going on for the past 5 months.

When we spoke last time ( April 20th, 2008 ) I was informed by your associate that since in the begining we had authorised to charge our card so now we cannot change mode of monthly payment to pay by check.I strongly feel though it was not our mistake we had to go through all this hassale and company is not accepting the error occured by its offical.This left me with no option but to cancel my policy as i was refused to change my mode of payment for my monthly insurance dues.

I demand to credit our account for the amount charge as financial charges towards EMI for the monthly insurance and its service charge for the period which my EMI was charged on my card.The interest amount charged till April, 2008 is Rs 538.13 and service charge amount is Rs..66.51

If this matter does not get resolve then I will be left with no option other then refering this matter to CONSUMER COMPLAINTS AGENCY

Hope you will do the needfull and inform me the same at the earliest.

Sincerly

Anjali

I had a ICICI bank credit card. But i was unable to pay my outstandings. But now i want to pay me credit card bill. Plz contact me soon. My no. is [protected].

ICICI Bank — not delivered credit card to me

mera credit card abhi tak bhi deliver nahi kiya hai

ICICI Bank — Unnecessary charges charged from my Demat A/c

Dear Sir,

As per the the advice of ICICI Bank officer regarding transfer charges of securities, i transferred my holding from my ICICI Direct.com A/c to another A/c but when i got the statment of charges its shocked me because these charges are too high. When i exchange the mail with customer care of icici bank they not respond it and give me the details of charges. ICICI Bank Employee & Customer Care Officer didn’t have the proper information. Due to their lack of information why customer should suffered a huge charges.

ICICI Bank — savings account opening not after more than three visits

i had been ICICI BANKS GANDHIDHAM BRANCH for three times las week and even today but due to bad response and misguiding ways i don't able to open my new account
i am going overseas on 20thmay and i wanted to open any type {gold} of savings account and ready to deposit big amount and wanted to carry tc dc card with me ...but... b.m. salim somani and sales team has made me fool and i had to waste very important three days and at last b.m. has denied to open an account
i can provide you full detail if iam contacted or even call any number at given time
it is washing away the image of good bank like ICICI
till i want to open an account..if bank is interested

Hi,
THIS IS SHUBHANGI, I WAS A CREDIT CARD HOLEDER OF ICICI BANK. I HAD USE THE CARD 1 YR BACK, ALSO I DONE PAYMENTS FOR THE SAME. THEN AFTER I LOST MY CARD FEW MONTHS BACK. I HAD BLOCK MY CARD ALSO. FROM LAST ALMOST 6 MONTHS LOTS OF PEOPLE FROM YOUR AGENCY IS HARASSING ME LIKE ANYTHING. FIRST OFFALL THEY USE VERY BAD LANGAUGE WITH ME & WITH MY FAMILY. INSPTIE OF GIVING SOME OF INSTALMENT FROM YOUR AGENCY THOUSAND PEOPLE CALL THOUSAND TIME. RIGHT NOW FROM ICICI BANK COLLECTION DEPT YOUR EXEUCUTVE IS CALLING ME FROM JB NAGAR AND USING A VERY BAD LANGUAGE. WHEN I ASK HIM FOR MY DETAILS CREDIT CARD STATEMENT BUT THEY ARE NOT READY TO PROVIDE ME THE SAME. WHEN I ASKED THEM ABOUT THE WHOLE ADDRESS TO PERSONALLY VISIT THERE TO SOLVE THE PROBLEM THEY ARE TAKING THE NAME OF AGENCY MANAGER MR PIYUSH. KINDLY LOOK INTO THE MATTER BECUASE I HAVE RECORDED ALL THE CONVERSATION IN MY CELL PHONE RECORDING. AWATING REPLY FROM YOU.

REGARDS

my credit card is not activated

ICICI Bank — Regarding Blocking My Money in my saving account

My saving account No is[protected],
But around 1400 Rs are been blocked,
and shown as ledger balance,
I cant withdraw the money,
Why ?
What is the reason.

This is my worst experience withICICI ever, , , , , , , , , !

ICICI Bank — mistake in the name of father's name

dear sir

i am shravan kumar a pan card holder with the pan no as APQPB2512R in this pan card my father' name as updated as R B NARSAIAH instead of BIJUGA NARSAIAH RAJALINGAM so i kindly requested u to rectify this error & do the need full

Thanking You,
Your's Sincerely
B.R.SHRAVAN KUMAR

ICICI Credit Card 5176533572585005 — Debiting Saving Account for RS 45606.28

I have received my first statement on 19th December 2005 and since then been using the card until 1st September 2007. From day one the card was wrongly charged by bankers followed by late fee, interest charges & service due to non payment for wrongly charged amount. On request with customer care some wrongly charged amount as well as few late fee, interest charges & service tax were reversed for first & probably last time on 19th December 2006.

Since, then despite of both verbal & written request no action has been taken and as a result the late fee, interest charges & service tax which was not reversed bankers has been charging additional late fee, interest charges & service on due amount until statement dated 19th April 2008.

Just for your information I have been a regular pay master for all the money spend on the above card number, the due amount reflected on the card is on account of late fee, interest charges & service tax components as on 19th April 2008. Instead, I had send letters on 20th Feb, 16th April & 18th October 2007 duly acknowledged by person who came to collect cheque due to non payment from my side hoping to resolve & have the long awaited reversal done. Yes, in the whole process I admit my fault of not knowing that until the zero balance is reflected one should use card.

Recently on receiving payment follow up call from bankers despite of me asking representative to come down on a prior fixed dates they never turned and at times without prior appointment when they did manage to call or visit either I was either out of town or busy. While this process was repeated I suddenly received a letter dated 24th April 2008 on 26th April 2008 (Saturday) from banker collection centre at Hosur road stating that if within 3 days entire due amount is not paid the same would be debited to my saving account #[protected] with their commissariat road branch but to my surprise my account for already debited (which bankers called blocking) on 25th April as per mini statement of ATM.

Further, in response to the bankers letter dated 24th April I had responded vide letter dated 29th April 2008 and tried sending email to Mr. Anand Guruswamy Asst. Mgr which bounced back again attempted to fax the same letter as well as another letter dated 30th April 2008 it said no answer similarly my attempt to approach them on landline too failed. Finally, I had done registered posted with AD the entire communication on 3rd May 2008 yet there wasn't any response.

Suddenly, on 14th May 2008 I received a call from Mr. Anand Guruswamy late noon asking me to visit Hosur road office else money would be debited from my saving account. Understanding the seriousness I managed to visit them on 15th and to my surprise it first proposed a settlement for RS 28000/- which I denied and later again appraising him regarding my account been already debited it confirmed that settlement is not possible and ask me to contact his offices either in Mumbai or Hydrebad whose just address were mentioned in his letter dated 24th April and was unable to provide me any contact numbers, email address or even Chennai office address when I strongly proposed to visit the concern office to meet authorized executive. He advised that as the billing cycle for credit card is 19th of each month I have to hurry else my account would be debited on 19th May(though it was already debited way back on 25th April) but as some funds were only credited in my saving bank account on 5th May 2008.

I immediately drafted the entire issue and emailed to [protected]@icicibank.com and at that time on 16th May late noon my saving account was shown available balance as RS 434954.71 and total available balance of RS 389348.43. Today at 0800 hrs I received an email from customer care stating as per norms stated in booklet banker can debit the saving account and accordingly my account has been debited for RS 45606.28 and it cannot be reversed instead he again guided me to contact another gentlemen in Hosur road office named Amit Chaurasia who was not available today along with concern managers which I again immediately emailed to customer care and waiting to hear from them.

Sir, my point is without even bothered to understand my part & position which is supported with documentary evidence how come banker just penalized for their fault & communication mistakes. In the whole process I am the one whose money has been debited to the tune of RS 45606.28. I seek for your help0 & guidance to take up matter strongly with bankers and ensure that other are not harassed and penalized like I am. My contact numbers are [protected].

dear sir

i am shravan kumar a pan card holder with the pan no as APQPB2512R in this pan card my father' name as updated as R B NARSAIAH instead of BIJUGA NARSAIAH RAJALINGAM so i kindly requested u to rectify this error & do the need full

Thanking You,
Your's Sincerely
B.R.SHRAVAN KUMAR

Sir,

I have a salary A/c no[protected] with you from Sept 2007. Till date ie. 20.5.08 i haven't received a single statement from your bank of my account. Pls let me know why i haven't recd. any statement of my account.

ACCORDING TO THE INFORMATION GIVEN BY THE BANK, IT IS A ZERO BALANCE ACCOUNT, THYEN WHY DOES THE MEESAGE ON MY MOBILE ALWAYS SHOWS A DIFFERENCE OF RS. 2000 BETWEEN THE TOTAL BALANCE AND THE AVAILABLE BALANCE.

PLS LET ME KNOW AT THE EARLIEST. MOBILE : [protected]
EMAIL : pradeep.[protected]@niit.com

ICICI Cheque — Non Reaching Courier

Dear Sir
icici prudential life Insurance has sent a cheque by your company on Dated 08/05/2008 to me.at my adress Sukhvinder Lal H.no B-III-274 Geeta Bhawan Marg Near Visit Restaurant Barnala Punjab 148101 .but Ihave not yet Recieved the same till date.

ICICI Bank Credit Card — unauthorised debit from sb account

the company is negotiating for one time settlement of my credit card. meanwhile, the company debited Rs.22, 312 from my savings account without prior intimation. How can they debit from my sb account without intimation. In the sb account, there is no provision for any debit from credit card. The money which I kept for emergency purpose has been debited. Please help.

ICICI Bank — Credit Card not settled

I have Credit card of ICICI bank. In Dec-07 my Card balance want 31500/- I got call from ICICI Call Center regarding payment. I asked them if I want to close the card then how much I will have to pay. They told you pay 30000 we will close your card.

Still they are not closed my card and now my card is showing 6000 balance and Bank people making my hareshment about payment of due.

Because of Bank people's mistake they are not closed my account and not they wanted more money.

I think bank people purposly doing the same. This is very good way to earn more profit.

Regarding this I worte noumber of mails to ICICI customer care but still my problem is not solved and daily I got call for outstanding.

to whomesoever it may concern
icici bank( creditcard )

sub : change of address
ref : [protected]

my new address
manukonda srinivasa rao
c/o. visweswara rao & associates
" SRI " plot no. 512 A1
Road No. 31,
Jubilee Hills
Hyderabad 500 033.

Plese change my address in your records and send my statements to above mentioned address.


thanking you.

ICICI Credit Card No. 4477463801389004 — wrong debit of rs.20094/-

i have made a trans on 20th may by using my icici credit card no.[protected] toward airdaccon of rs.20094/- but transaction has been failed afterword i have booked my ticket by another credit card no.[protected] and received ticket.but your people saying that merchant has claimed but daccon people decling that they did not received any amount. so i am very tense/disturbed by listining the comment from both side. so pl try to resolve my problem and help me to revert my amount of rs.20094/- by daccon.

dear sir/madam, i cold able to close my personal loan acct. no.-libhp[protected], onjune 2nd 2008.at bhopl office at m.p. nagar.
Total amount paid in cash rs.30, 101/ and recpt no. is o[protected]dated 02/06/08. i am very much surprised to see that my acct. is again debited on 04/06/08, for emi of said totaly closed account, for rupees 2645/ ?? i was suppose to some amount to some person, to see all this i am very much depressed and dissapointd . awaiting ur prompt reply and acton at once.
vaishali tripathi

Sir,
Please email me my 21st Oct. 2006 as early as possible.
Thanking you,
Pankaj Shah

[protected] is my credit card number. I have just got only two (2) statements so far. One in the beginning and the other when my EMI started; now my EMI has ended.

And I have never got the PIN for my add-on card of my spouse.

So, please be kind enough to do the needful.

Sombody in EDM mall taken my documents for purpouse of making ICICI FUTURE CARD.

After taking all the documents they called me that your card is ready and furthure demand for DEGREE Cirtificate and Bank Account Statement. But nodaddy cam to collect these documents.
So I didn't got FUTURE CARD maded for me.

If any miss use will happened I will not be responsible for that.

Personal Loan (OTL)of Rs.83250/-(Credit Card No.[protected])-Account No.[protected]
Though I have not used the above facility and returned the cheque bearing 172360 dated 16.04.08 by Speed Post(reference no. SPET[protected]IN), i CONTINUE TO RECEIVE STATEMENT ) showing that I am due to the Bank the total amount. On checking with Chennai Branch, there does seem to be any responsible Executive to attend to my querry. Your bank is staffed with Part Time or Trainees, who can not ltake any decistions nor can they contact the HO and inform the stsatus. Last Monday, I spent nearly 45 minutes waiting in Lounge and finally when I met some one, they informed me to contact Mumbai Offi ce.

On the basis of given details, some in ICICI Bank, PLEASE HELP.

SBI - Credit Card Complain

Sir,
I saw your program so here i am forwarding you the SBI credit card BT amount just rs. 5000/- only, every thing had been done but they are trying to mentally harassing so please guide me and help me out.

In my next mail i will forward to you the letter which i had forward to the SBI, but not yet get proper response.

i need your help .

Thanks

Rohit Khanna

Jaipur.

From SBI Card :-

RE:' Case ID=[protected]'CaseID=[protected]'SBI Card Mr. Rohit


from
"feedback.gesbi" <feedback.[protected]@ge.com> 2:51 pm (1 hour ago)

to
rohit khanna <[protected]@gmail.com>
date May 13, 2008 2:51 PM
subject RE:'CaseID=[protected]'CaseID=[protected]'SBI Card Mr. Rohit

13 May, 2008



Dear Mr. Rohit Khanna,

Thank you for writing to SBI Cards.

This is with reference to your communication dated May 5, 2008.
SBI Card Related :

We profoundly regret that we are unable to take any action, as the query on your mail is not clearly stated. You are, therefore, requested to either contact our Helpline or rewrite, advising us of further action so that your request can be executed on priority.

Yours sincerely,
Ravish Kumar - Customer Service



CC.

head.[protected]@ge.com

feedback.[protected]@ge.com



from ICICI Bank Customer Care
customer.[protected]@icicibank.com Apr 24
to rohit khanna <[protected]@gmail.com>
date Apr 24, 2008 3:57 PM
subject RE:'ICICICARE=[protected]' Service Request SR58788420
mailed-by icicibank.com


Dear Mr. Khanna,

Further to our telephonic conversation we clarify that we had received the cheque number 727020 dated September 03, 2007 for Rs. 5, 000.00 on September 08, 2008 but was not credited to your credit card as the card number written on the cheque was different.

We request you to contact SBI for the paid cheque copy.

Sincerely,

Anita Prakash
Customer Service Manager
ICICI Bank Limited.

from
ICICI Bank Customer Care
customer.[protected]@icicibank.com hide details Apr 28
to
rohit khanna <[protected]@gmail.com>
date Apr 28, 2008 3:27 PM
subject RE:'ICICICARE=[protected]' Service Request SR58788420
mailed-by icicibank.com


Dear Mr. Khanna,

We reiterate that we have received the payment of Rs.5000.00 on March 10, 2008.

Sincerely,

Saifuddin Chowdhury
Customer Service Manager
ICICI Bank Limited




From his reply, not satisfactory, ,

Forwarded message[protected]
From: feedback.gesbi <feedback.[protected]@ge.com>
Date: May 13, 2008 2:51 PM
Subject: RE:'CaseID=[protected]'CaseID=[protected]'SBI Card Mr. Rohit
To: rohit khanna <[protected]@gmail.com>


13 May, 2008



Dear Mr. Rohit Khanna,

Thank you for writing to SBI Cards.

This is with reference to your communication dated May 5, 2008.

SBI Card Related :

We profoundly regret that we are unable to take any action, as the query on your mail is not clearly stated. You are, therefore, requested to either contact our Helpline or rewrite, advising us of further action so that your request can be executed on priority.


In case of any further queries on the SBI Card, we would request you to reply at feedback.[protected]@ge.com using the same subject line or call our 24 hours, 7 days a week, at our local Helpline number 39020202 or[protected]for BSNL and MTNL users).

If you are not satisfied with the response, you can write in to AVP, Customer Service, head.[protected]@ge.com using the same subject line. You will receive a response within 3 working days.

Yours sincerely,
Ravish Kumar - Customer Service

dear sir
iam your old custmer. i had financed a car wagnarhis ref no.LASHM[protected] FROM YOUR ICICI BANK CHOTTA SIMLA H.P.in 2006
iam your old custmor since 2000.
because ofsome reason i was not able to givethe installmentof wagnar car, butsome days when i went to give the instllment then your bank manager/and staff they misguided me i went to take that car back again what shall i do ? ple.help me sir.
iam ready to give the installment continusly thanking you
ashok kumar
maha maya cottage upper chalounthi simla 171006 H.P.

ICICI Bank — Deducted multi city charges

I have issued check on may 17, 2008. The party has deposited the check out of delhi. but the bank has deducted Rs. 56/- from my account as a clearing charges.

i want total payments i payed and also the statements from starting and my no. is [protected]

GORI JEWELLERY BARODA — RE- SBICREDIT CARD

I PURCHAGED JWELLARY &CLOTHS THROUGH SBI CREDIT CARD
IN MAY 2008 & I PAID FULLY OUT STANDING BSLANCE WITHIN PERIOD OF ONE MONTH BUT WITHOUT ANY INFORMATION OR
FAULT, MY CARD MAKE DE-ACTIVATE SO MANY TIMES I REQUEST
COUSTUMER CARE BUT I CANT GET SATISFACTORY REPLY I REQUEST YOU TO TAKE NEEDFULL ACTION
REGARDS
J S YADAV
CARD NO-[protected]
A/C NO [protected]

ICICI Bank Credit Card No. 4477478294281005 — Inflated and wrong billing

ICICI Bank vide its Bill/statement dt. 19.6.2008 has charged me an amount of Rs. 432.07. This amount has not been expended by me during the billing period.

Even my previous bill showed an inflated amount. Upon contacting the ICICI Phone Banking Officer, he advised to pay a sum of Rs. 225/- on this card towards full and final settlement.

Having done so, I am now surprised to get this latest bill, although not a single Paise has been spent on this card nor any services utilised.

I therefore believe that, it is fooling the innocent customer.

Hence I do not wish to continue with this card any more, while informing that, I will not be in a position to pay the above said charges which do not Owe.

Pl ackknowledge and confirm your prompt action, as alike how the ICICI Bank sends inflated bills promptly.

Tks
C Shivakumar

ICICI Bank — Amount not credited in NEFT transfer

I have made a transfer of Rs 85, 000.00 from SBI Account on 03 July 2008 to ICICI Account . The ref No is "TRANSFER- UTR = SBINH[protected] BENEF A/C [protected]--"
Our account was debited yesterday, but till today it is not credited in to the account. Help needed to trace the amount.

ICICI Bank — fixed deposit through internet banking

Rs 500, 000 debited from my a/c no[protected] on 02 july 2008 against request for special fixed deposit
details of this deposit not shown in list of non op-erative deposit accounts till now even after lapse of five days

ICICI Bank — Loan statement 07-08 final year

I have purchased Maruti swift from sai service station deccan gym. Pune 4 on 30/04/2006 on payment thro' loan from icici bk.I want statement of loan account for the period 01/04/2007 to 31/03/2008. kindly arrange to send at earliest on line

ICICI Bank — NON RECEIPT OF INVESTMENTS MADE A YEAR BACK

Respected Sir
I Eshan Kumar vaid, had purchased some mutual funds a year back through ICICI bank and havent received any invoice or receipt for that .I had invested some 60k through demand draft which are untaceble till today .I have contacted about 6 banches and about dozen of people in this regard but in vain .The bank is not responding at all.they keep running behind you for investments, but once you are done they dont bother, I request you the kindly help me as i am unable to trace hard earned money

ICICI Bank — saving account/ personal loan

Dear Sir

I would like to tell you that I am having two running personal loans- first one is of ICICI bank (no. LPCHE[protected] EMI 5274 Rs) amd another of city bank(EMI 5353 Rs).. on May 1, 2008 I deposited Rs. 5500 in my account for the EMI of city bank but it was not cleared. Likewise, I deposit Rs. 5500 on 2nd june 2008 in my account for the same loan but this month also it was not cleared. Instead of that a charge of Rs. 225 (four times on dated 5th and 19th 20th and 26th june 2008) was put on me for failing the ECS of loan ( even the required amount for EMI was available).

Following are the complains –

Why the EMI of either city bank or ICICI bank not cleared in may month even required amount was available.

On june 1st the available balance in my account was Rs. 10999 than why bank not cleared the EMI of city bank.

I am requesting you to revert the ECS charges of 900/ which bank had put on me owing to the failure of EMI clearance.

sir . plz help me . mai bahut tenction mae hu ... mainae icici sae ploocy karwai thee 50, 000 ki . but sir maera cheq bounce ho gaiya tha due to sign dismatch . fir mainae DD bheja .but 5 months ho gai hai aabhi tak maera DD nahi laga.. maeri bombay bat hoti thee or who kehtae thae ki kal mil jai ga . parso mil jai ga ... but maera 50, 000 mujae aabhi tak nahi mila ... plz help me other wise mujae section CORT mae case karna padae ga plz.im from amritsar(punjab) my mob no . [protected]

ICICI Bank — Non Receipt OF Dividend "Binani Cement -2007-08"

Dear Manager,

I have recieved "INTIMATION OF ELECTRONIC CREDIT OF DIVIDEND[protected]" from M/s:Binani Cements Ltd., dated 27 june 2008 which indicates that the payment of dividend amount rs.378(three hundred seventy eight only) has been deposited to my ICICI bank a/c.

The same is still not reflected in my a/c.You are requested to look into the matter.

Following are the details mentioned in folio slip.

FOLIO/DPID/CLIENT ID : IN[protected]
WARRANT NO.:20861
DIVIDEND AMOUNT: 378 RS.
SENT TO:ICICI BANK LTD.
DATE:27 JUNE 2008

Pl.do needfull at earliest.
Thanks & regards

Prashant Pate
[protected]/[protected]/[protected]

icici bank jamshedpur — closing of bank accounts

i have closed my all the account from past 5 years . but bank is not clossing the account and every month he sents statement of account and adding the minimum balance fine & harrasing me . i am also geting harrasement on phone from mumbai head office and also mentally tourcher etc.

ICICI Credit Card No. 5176533708282006 — Wrong entries shown in the bills

Dear Sir,

It is very sorry to state that ICICI being a very big corporate house, having no proper complaint cell via telephony. A number of times I have tried to contact the Executives on telephone, but to my utter surprise, there was not option on computer EPBX to speak to Customer Care Executives... I hope that I will get a response within two days to seek clarification on my bills which are showing a huge outstanding bill of Rs.9459/- for no reason, as all the dues have already been made.

Looking postively for a warm response from yr side.

With regards,
Kuldeep Singh - [protected] (m)

ICICI GOLD CREDIT CARD — Late fee/interest etc charged though it is paid in time.

Credit Card No.[protected] - statement period payable by 05/07 - Amount Rs.5391.36 paiD by cheque number[protected] syndicate bank - Vijayanagar- Bangalore - debitted to my account on 03/07/06.
Statement received on 23/07 - shows
Late Payment Fee - 40, service tax - 49.44, interest charges - 115.81, service tax - 14.31.
All the above is purely non-sense and irresponsible of your ban
's personnel and this is not expected by your bank. Please immediately reverse the statement and send me a message on my mobile [protected].

Please treat this as urgent.

MATAM SESHADRI SWAMINATHAN

ICICI Bank — UNDER PROCESS OF NEW BANK ACCOUNT

We have open a new account but its showing under process from long time. A/C no is [protected] . So, make account active as fast as possible.

Thank You

I had a account in icicic bank, Hyderabad, panjagutta and my account number is[protected], i took a loan and credit card from icici bank.
this is bank is totally corrupted, i had applied a loan 200000 when i was needy and it got rejected
then ONE MEDIATOR came to me and told that he know few people in icici bank and he can get the loan approve and he took my documents and blanks checks and he went with that same documents and Rs 10000 to the bank and i don’t know who are involved in this but finally loan got approved and cash was credit to my account and i was shock to see that amount was detected from my account, when i check, i realized that MEDIATOR made me sign 2 extra check while filling the application,
so i was literally robbed and i was in soup and i could didn’t understand what to do and i couldn’t pay the loan as well and i don’t have balance in my account, so loan EMI was getting charge on to my credit card without my knowledge or permission. When the credit card balance is totally occupy, after that they block my salary account and started taking all my salary credit.

Now my credit card also over due, and they detected that entire amount from my salary account and now my saving account balance is -48000/- (Minus fourty eight thousand rupees)

This is my story.

i want you to suggest me or help me how to handle this situations. i have no trust in icici bank, as per my knowledge if any application get rejected for a loan, the applicant will be eligible for the next six-month to apply again.
but that 10000 rupees made a magic and i got money and because of fraud done by mr. mukheem. i lost all the money and the i am suffering.
please don’t ignore this saying i am foolish guy please and please think about my situations tell me what do to.

i eagerly waiting for your replay.

Thanks
usman

ICICI Bank Credit Card, — Credit Card No. 5176 – 5300 – 1411 – 1002 in the name Jayanta Kumar Ghosh

I refer to my credit card statement dt. July 18, 2008, covering transaction details during the period June 17, 2008 to July 17, 2008.

You have mentioned the total amount due as Rs. 17, 817=13 consisting of three entries. While I could identify the two debit entries of Rs. 487.00 and 968.13, I have not been able to identify nor understand the third debit entry of Rs. 16, 362/- in the absence of proper narration of details.

I, accordingly, request you to provide me with clear & complete details of the said entry, instead of mentioning certain alphabets and numbers, which are not understandable to me.

You have also mentioned against my name, the card number as 5176 – 5371 – 2986 – 8004 which is incorrect, as the correct card number is 5176 – 5300 – 1411 – 1002. Please clarify the mistake.

Meanwhile I am paying by cheque no. 058397 dt. 29.07.2008, the sum of Rs. 1455.13, being the total amount of the other two entries, mentioned in this statement. Please also note in this connection that I shall not bear any overdue interest on the unpaid amount, which, prima-facie, does not pertain to my card account.

ICICI Credit Card No. 4477463859886000 — credit card statements of financial year April 2005 to March 2006

Sir,

I need all my credit cards statements of the financial year 2005 to 2006 because of my income tax case in scrutiny. I had requested for this on 17th July when I spoke to Manu, who told me that things will be done in 24 hours, Again the next day, I spoke to Jitender, next day to Sugandha and others Who all kept on promising me it would be done in 24 hours or in an hours time.

Even after repeated calling where I waited while dialling for an hour or so nothing has been done regarding this.

KIndly tell me and guide me what should I do. I need these statements very very urgently. Kindly do the needful as early as possible. Also send all statements for this financial year also on my e.mail id.

Regards,
Renu Agarwal
[protected]

ICICI Bank — ATM Malfunction

I tried withdrawing Rs 6000/- but due to ATM malfunction could not recieve the money . When I tried elsewhere it showed the same amout debited from my account . This is the second time such an incident occued to me . Last time I did not recieve the money I do not know how to handle this . ICICI CS is the worst and retail customer last of their worries .

ICICI Bank Details — ICICI Bank Details Are Not yet Deliver

Servicer,
I am ICICI bank Customer, I given request to ICICI bank for Account details and Other mail,
They Despatched Through Courier seervice,
But still now im not getting the courier, an di Got The Bangalore Branch Num from ICICI Bank Cuistomer Care,
Nobody Can Pick The Phone,
These Kind of services are Very POOR in Courier services,
Look on this Issue

and Reply Back,
Label Bill Num-- [protected]

ICICI Bank — non receipt of courier

a courier bearing airway bill number [protected] was send on 29/07/2008 but not received by me till date.

Draft Throu. ICICI Bank — DELAY OF DELIVERY.

Dear sir,

I wlould like to complain that I send bank draft through ICICI Bank, On 18th July 2008, the way bill no. [protected], I inquried the bank they didnot received the courier untill now, kindly make sure that you delivered the courier to the mentioned address and please sent the proof document to my email ID [protected]@yahoo.com.

Best regards.


Unus Ali

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi Ramesh,

We are unable to reach you at your given contact number. Please write to us at [protected]@icicibank.com with your alternate contact number along with the preferred timing you want us to call you.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

The situation is still the same. The ATM works for 2 days and again is not working for next 3 weeks.

SBI/ICICI — Exclusion

Kohima is always excluded in the LOAN provisions like instant Loan. Also Bag it today does not have Kohima in Customer services like when I 'd like to buy a Black berry my city is excluded in CASH on DELIVERY; WHY? I can pay it if the service is right?

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2317417' in the subject line.

Regards,
ICICI Bank Customer Service Team

another example

called the customer service number ... my number started with number 4 in the queue (expected time frame they started with 4 minutes) but that goes for more than 30 minutes. since last 20-30 minutes, they were announcing continuoulsy that you are caller number 1 - message - our customer service representative are attending the callers . thankyu for your paitience

i purchased a vehicle through this bank loan. i paid all amount to them. but so far no issue NOC to me. they ask more money to me. they are not ready analyze my complaint little bit. My No;LTTRI [protected].

Hi,

We regret the inconvinience caused to you. We would like to help you in this regard. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2313364' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry to hear about your experience. We have made a note of your savings account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

varun singla — insulting among the people

sir,
as i am the resident of ambala cantt ,and some one from Icici bank delhi,calls to my friends and reletives and ask nusence questions from them and searching for my mobile no ,but my question is this if i was applied for the loan ,then definetly they have my no.but these people calling to y friend and relatives and demanding my number and the number from which they recive the calls is [protected],kindly help me to come out from this nusence done by ICICI bank,delhi

varun singla
76,rajindra park
mahesh nagar
ambala cantt
harayana 133001

i fully agree with this

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2313346' in the subject line.

Regards,
ICICI Bank Customer Service Team

Sir I m agree to pay with legal remaining amount of PL pls suggest for solve this issue i m waiting from 02.08.11 but no any solution from your side to till now

ICICI Bank — Fraud on Personal Loan commited rate of interest 13% and given on 20%

Fw: 'ICICICARE=[protected]' ICICI Bank. 2
Hide Details

FROM:

Hasmat Ali

TO:

[protected]@icicibank.com
customer.[protected]@icicibank.com

CC:

Shailendra Micro

Message flagged
Tuesday, September 27, 2011 4:48 PM
Dear Mr. Balaji

This mail forward to Mr. Amar Shah he is collection manager in ICICI Bank in Chandigarh sec 9. I m continue discussing with them reg. it.

Thanks & Regards
Hasmat Ali
[protected]
----- Forwarded Message -----
From: Hasmat Ali <[protected]@yahoo.com>
To: "[protected]@icicibank.com" <[protected]@icicibank.com>; "customer.[protected]@icicibank.com" <customer.[protected]@icicibank.com>
Cc: Shailendra Micro <[protected]@yahoo.co.in>
Sent: Tuesday, September 27, 2011 4:39 PM
Subject: Fw: 'ICICICARE=[protected]' ICICI Bank.

Reminder-1

Pls provide

Thanks & Regards
Hasmat Ali
[protected]
----- Forwarded Message -----
From: Hasmat Ali <[protected]@yahoo.com>
To: Head Service Quality <[protected]@icicibank.com>
Cc: Shailendra Micro <[protected]@yahoo.co.in>
Sent: Tuesday, September 27, 2011 10:50 AM
Subject: Re: 'ICICICARE=[protected]' ICICI Bank.

Dear Balaji
You are continue copy past same statement no any suggestion for solve this issue and not foreword this mail to concern deptt.

Kindly provide the Loan sectioned latter on urgent.

I m sending this mail to chairmen of ICICI Bank and to RBI Bank.


Today I discussed in RBI for fraud on PL he give suggestion to complaint to RBI Chairman that on what basis ICICI Bank give the PL at so higher rate of interest and why did not provide sectioned latter to customer.

Thanks & Regards
Hasmat Ali
[protected]
From: Head Service Quality <[protected]@icicibank.com>
To: Hasmat Ali <[protected]@yahoo.com>
Sent: Friday, September 23, 2011 8:16 PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank.

Dear Mr. Ali,

We acknowledge receipt of your e-mail of September 23, 2011 addressed to Head Service Quality regarding your Personal Loan Account LPCHD[protected].

We reiterate that your complaint Service Reference Number is SR[protected]. We refer to your complaint and have to state as under:

We have investigated the case, and would like to clarify that the Most Important Terms and Conditions (MITC) and Personal Loan Agreement for the above loan indicate the following:

* The rate of interest 20% p.a
* The loan amount Rs. 1,91,608.00
* The EMI amount Rs. 7,121.00
* Pre payment charges 5.62%
* The tenure of the loan is 36 months.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you. We have attached the Most Important Terms and Conditions (MITC) for your reference.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you.

Further, we also state that ICICI Bank never asks the customer to sign blank documents/agreements.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.

Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: Hasmat Ali ([protected]@yahoo.com)
Date: Friday, September 23, 2011 03:09 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Cc: Shailendra Micro ([protected]@yahoo.co.in)
Subject: Fw: ICICI Bank.

Dear Mr. Balaji

Today I have discussed with Mr. Amar Shah in collection deptt. in Chandigarh sec-9 ICICI Bank for fraud rate of interest but no any solution for compromise and not solved this issue he clearly says that you will have to pay full pay on 20% EMI. I m sorry to pay on 20% and I m ready to pay on legal rate of interest so pls give me any proof on which basis you had sectioned loan on 20%. and I m already write that i had sign on documents on blank and I want to know that who is sectioned rate of interest (your bank or you agent)


Today I discussed in RBI for fraud on PL he give suggestion to complaint to RBI Chairman that on what basis ICICI Bank give the PL at so higher rate of interest and why did not provide sectioned latter to customer.


So u r requested pls take serious to close it and provide me NOC latter. if you go for next action we (myself and Shailendra ) will go in Cosumer Court



Pls see below statement--

Dear sir,
Finally i am findind a person who avail the PL from ICICI Bank in same date and year,when i was availed thePL. The ROE of that person given by you is less than 20%.
Now, I am finally says that i am not submit any remaing EMI OF PL.if you are not give a suitable solution for the same than we both person (myself and Mr.Hasmat ali) free from legal action against you.
Dear sir, I request to you that please take it seriously and make a way to solve such situation at your end and also beneficial to all.

Thanks & Regards
Shailendra Shrivastva



----- Forwarded Message -----
From: Hasmat Ali <[protected]@yahoo.com>
To: "customer.[protected]@icicibank.com" <customer.[protected]@icicibank.com>; "[protected]@icicibank.com" <[protected]@icicibank.com>
Sent: Tuesday, September 13, 2011 3:23 PM
Subject: Fw: 'ICICICARE=[protected]' ICICI Bank.

Waiting for your response


I discussed with Customer Care at [protected] (172) so many times with Ms Veena Mam reg rate of interest but no any solution from them. they asked me that you will have to deposit all EMI at 20% no possibility of any changes. and collection deptt pres to me to deposit EMI at 20% rate of interest with bounce Charge and interest. I m sorry to pay any EMI and late fees until it is not clear at 13% rate of interest this is very fraud did with me by bank without any information reg rate of interest and not provide any documents to till now reg rate of interest. fraud thinks has kept confidential by bank did not disclose to till now without my need and not provide any documents reg PL and also rate of interest why ??? and what is your system after loan section to providing the documents I want to know.

So you r requested pls take serious and forward this mail to concern deptt to Chandigarh in PL deptt. and get it cleared. if there is no any changes clearly write that you will have to deposit all EMI at 20% rate of interest can't change in interest.

So that both person (I and Shailendra shrivastva) will claim in Consumer court for Clearance for fraud (420) done by bank's agent Mr. Sandeep. he was employ of Bank in 2008.

For further clarification pls call at office No. [protected]


Thanks & Regards
Hasmat Ali
[protected]


----- Forwarded Message -----
From: Hasmat Ali <[protected]@yahoo.com>
To: Head Service Quality <[protected]@ICICIBANK.COM>; "customer.[protected]@icicibank.com" <customer.[protected]@icicibank.com>
Cc: Shailendra Micro <[protected]@yahoo.co.in>
Sent: Tuesday, September 6, 2011 2:28 PM
Subject: Re: 'ICICICARE=[protected]' ICICI Bank.

Dear Mr. BalaJi

Why did not clear this fraud thinks this is totaly fraud and pls talk with me on [protected] or give your contect no. for communication.

Kindly Revert on urgent which bank was give PL on 20% in 2008 at that time there was a economic problem. I login on internet for Fraud on PL of 20% of ICICI Bank with both person.

U r writing every time same and not write for Clearance and not under stand my problem and given statement (Further, we also state that ICICI Bank never asks the customer to sign blank documents/agreements.) is
only for Customer not for your Agent Mr. Sandeep by whom done sign on blank documents and filled documents after sign why committed low interest at 13% and why did not disclose 20% and you r writing 20% rate of Interest on what basis you write only on sign on documents you know that these documents were filled after my sign why not write that no any solution from our bank site we both Person writing same statement at 13% ROI on the basis of Panacea biotec.

I want to Know your system of PL and which documents provide to customer at time of Loan sectioned I was unknown at that time. but You had to provide the following documents before and after loan sectioned
1) Loan sectioned latter with term and conditions after loan section after then you had to transfer amount in account after sign of customer. This is rule of other banks. If your Agent had put the rate of interest 10% then bank had sectioned the loan to me? And why did not send any documents to till now from bank and also massage of EMI we have received before two days of detection date in which not mention any term and condition of rate of interest. Why did not disclose any thing of 20% rate of interest.

And why did not provide the following
1) Complaint Registration No.
2) Track of Processing Fess of 2008 on PL

3) Track Record of rate of interest of 2008 on PL
4) Any other person who has take PL in 2008 with rate of interest and also with Company status
5) Documents sending proof of my PL which you have send on my address after 2-3 days of PL sectioned date as you have committed or your process of PL documents will send after 2-3 days of sectioned date of PL if not why did not send to till now until before my requirement or before my visit at your branch why---???????


So you are requested pls forward this mail to concern department if you are not solved it.
At the time of Loan taking and filling documents I with two friends of Panacea biotec out of which one Person Mr. shailendra Shrivasta take loan with me on same situation and same conditions so both persons send mail to customer care and call again to again in customer care but to till now no any action has taken from your side.
On the basis of Panacea Biotec other banks were agree given to me PL at abt 14% but on the basis of 13% I taken from your bank. If 20% rate of interest was disclosed from your agent or from your documents, I was not bounded with you to take PL at 20% and Why take ?????? this is totally fraud.
So you are requested pls take serious and get it cleared at your end otherwise both person will go in consumer court and also with other friend who was present with me at that time and without clearance I m sorry to pay at 20% rate of interest I m agree for clearance at 13% rate of interest.
Pls revert ASAP if you can clear this issue at your end if not pls revert and also provide the Complaint Registration No. of mail which I have sending continue from 04.08.11. and also my friend Mr. shailendra Shrivastva.


For proof pls see below statement of Mr. Shailendra Shrivastav


Thanks & Regards
Hasmat Ali
[protected]
From: Head Service Quality <[protected]@ICICIBANK.COM>
To: Hasmat Ali <[protected]@YAHOO.COM>
Sent: Monday, September 5, 2011 8:35 PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank.

Dear Mr. Ali,

We acknowledge receipt of your e-mail of September 3, 2011 addressed to Head Service Quality regarding your Personal Loan Account LPCHD[protected].

We reiterate that your complaint Service Reference Number is SR[protected]. We refer to your complaint and have to state as under:

We have investigated the case, and would like to clarify that the Most Important Terms and Conditions (MITC) and Personal Loan Agreement for the above loan indicate the following:

* The rate of interest 20% p.a
* The loan amount Rs. 1,91,608.00
* The EMI amount Rs. 7,121.00
* Pre payment charges 5.62%
* The tenure of the loan is 36 months.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you. We have attached the Most Important Terms and Conditions (MITC) for your reference.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you.

Further, we also state that ICICI Bank never asks the customer to sign blank documents/agreements.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.

Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER


-----Original Message-----
From: Hasmat Ali ([protected]@yahoo.com)
Date: Saturday, September 03, 2011 11:45 AM
To: Head Service Quality ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: Shailendra Micro ([protected]@yahoo.co.in)
Subject: Re: ICICI Bank.

Dear Mr. BalaJi Gupta
kindly Revert on urgent

Both person (I and Shailendra Personal Loan Account LPCHD[protected].) will forward and will go in consumer court Nalagarh (HP) if you will not compromise in clearance. this is 420 thinks of bank happened with both persons and now doing fraud communication by mail not understand my problem. so Mr. balaji you are requested pls revert any option for clearance from your side if not pls write in mail so that I can take necessary action but I m sorry to pay at 20% rate of interest that is very higher. this rate was not of any bank in 2008 this fraud and 420.

Thanks & Regards
Hasmat Ali
[protected]
From: Head Service Quality <[protected]@icicibank.com>
To: Hasmat Ali <[protected]@yahoo.com>
Sent: Friday, September 2, 2011 8:44 PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank.

Dear Mr. Ali,

We acknowledge receipt of your e-mail of September 1, 2011 addressed to Head Service Quality regarding your Personal Loan Account LPCHD[protected].

Your complaint Service Reference Number is SR[protected]. We refer to your complaint and have to state as under:

We have investigated the case, and would like to clarify that the Most Important Terms and Conditions (MITC) and Personal Loan Agreement for the above loan indicate the following:

* The rate of interest 20% p.a
* The loan amount Rs. 1,91,608.00
* The EMI amount Rs. 7,121.00
* Pre payment charges 5.62%
* The tenure of the loan is 36 months.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you. We have attached the Most Important Terms and Conditions (MITC) for your reference.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you. We have attached the MITC for your reference.

Further, we also state that ICICI Bank never asks the customer to sign blank documents/agreements.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.

Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.

-----Original Message-----
From: Hasmat Ali ([protected]@yahoo.com)
Date: Thursday, September 01, 2011 10:26 AM
To: Head Service Quality ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: Shailendra Micro ([protected]@yahoo.co.in)
Subject: Re: ICICI Bank.

Dear Bala Ji
No any solution from your side for fraud clarification kindly provide Complaint No. I awaiting for it from 04.08.11 but not provide and other requirements of customer you did not provide or not justified.

pls see below for complaint No. for my friend Mr. Shailendra Shrivastva which provided from your side.

To: [protected]@yahoo.co.in
Sent: Fri, 26 Aug 2011 20:53 IST
Subject: RE:'ICICICARE=[protected]' ICICI Bank

Dear Mr. Shrivastava,

We acknowledge receipt of your e-mail of August 26, 2011 addressed to Head Service Quality regarding your Personal Loan Account LPCHD[protected].

The complaint has been registered vide Service Reference Number SR[protected].

We understand that you have the following complaint:

Clarification on rate of interest towards your personal loan account.

We are looking into the issue and will revert to you on or before September 6, 2011.

Sincerely,

Vishnu Kumar
Office of Head Service Quality



Thanks & Regards
Hasmat Ali
[protected]


From: Head Service Quality <[protected]@icicibank.com>
To: Hasmat Ali <[protected]@yahoo.com>
Sent: Monday, August 29, 2011 9:36 PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank.

Dear Mr. Ali,

We refer to your e-mail of August 25, 2011 addressed to Head Service Quality regarding your Personal Loan Account LPCHD[protected].

We have investigated the case, and would like to clarify that the Most Important Terms and Conditions (MITC) and Personal Loan Agreement for the above loan indicate the following:

* The rate of interest 20% p.a
* The loan amount Rs. 1,91,608.00
* The EMI amount Rs. 7,121.00
* Pre payment charges 5.62%
* The tenure of the loan is 36 months.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you. We have attached the Most Important Terms and Conditions (MITC) for your reference.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you. We have attached the MITC for your reference.

Further, we also state that ICICI Bank never asks the customer to sign blank documents/agreements.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.

Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.


-----Original Message-----
From: Hasmat Ali ([protected]@yahoo.com)
Date: Thursday, August 25, 2011 01:01 PM
To: Head Service Quality ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: Shailendra Micro ([protected]@yahoo.co.in); shailendra.[protected]@gmail.com (shailendra.[protected]@gmail.com)
Subject: Re: ICICI Bank.

Thanks Sir

For Cooperation

Thanks & Regards
Hasmat Ali
[protected]
From: Head Service Quality <[protected]@ICICIBANK.COM>
To: Hasmat Ali <[protected]@yahoo.com>
Sent: Wednesday, August 24, 2011 8:03 PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank.

Dear Mr. Ali,

We acknowledge receipt of your e-mail of August 20, 2011 addressed to Head Service Quality regarding your Personal Loan Account LPCHD[protected].

Your complaint is being attended to. However, it is taking some more time to resolve than assumed initially.

We assure you that your concern is a top priority for us and we will revert to you by August 30, 2011.

Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.



-----Original Message-----
From: Hasmat Ali ([protected]@yahoo.com)
Date: Tuesday, August 23, 2011 02:54 PM
To: Head Service Quality ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: shailendra.[protected]@gmail.com (shailendra.[protected]@gmail.com); Shailendra Micro ([protected]@yahoo.co.in)
Subject: Re: ICICI Bank.

Dear Mr. BalaJi
Are you not understand what I m saying and what I m writing in Mail you are write again to again and based on only Agreement copy are you understand what documents I want in mail and why did not provide to till now and no any solution from your side If it can not solved at your end and can not provide any document to customer clearly write in mail and revert. when this system will on to read and write of mail and send to you and you send to me.
I discussed in Personal Loan Deptt in Chandigarh on No. [protected] but no any solution to solve this issue Why ???

So I request to you pls get it cleared at your end so I can deposit your amount. and kindly provide my Cheques with NOC latter.

Thanks & Regards
Hasmat Ali
[protected]
From: Head Service Quality <[protected]@icicibank.com>
To: Hasmat Ali <[protected]@YAHOO.COM>
Sent: Monday, August 22, 2011 9:09 PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank.

Dear Mr. Ali,

We acknowledge receipt of your e-mail of August 20, 2011 addressed to Head Service Quality regarding your Personal Loan Account LPCHD[protected].

We have investigated the case, and would like to clarify that the Most Important Terms and Conditions (MITC) and Personal Loan Agreement for the above loan indicate the following:

* The rate of interest 20% p.a
* The loan amount Rs. 1,91,608.00
* The EMI amount Rs. 7,121.00
* Pre payment charges 5.62%
* The tenure of the loan is 36 months.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you. We have attached the Most Important Terms and Conditions (MITC) for your reference.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you. We have attached the MITC for your reference.

Further, we also state that ICICI Bank never asks the customer to sign blank documents/agreements.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers.

Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.


-----Original Message-----
From: Hasmat Ali ([protected]@yahoo.com)
Date: Saturday, August 20, 2011 06:47 PM
To: Head Service Quality ([protected]@icicibank.com); customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: Shailendra Micro ([protected]@yahoo.co.in); shailendra.[protected]@gmail.com (shailendra.[protected]@gmail.com)
Subject: RE: 20% interest on Personal Loan (ICICI Bank)

Dear Bala Ji / Sangeeta Dube

Given information are totally wrong you are doing fraud in this also.
*The rate of interest 20% p.a
* The loan amount Rs. 1,00,000.00
* The EMI amount Rs. 3,097.00
* Foreclosure charges 5%
* The tenure of the loan is 48 months.
The PL Amount Had bee sectioned as below

Loan Amount ----->191,608.00
Loan Equated Monthly Installment ( E.M.I ) amount-----> 7121.00
For 36 Months

As per your mail statement (we also state that ICICI Bank never asks the customer to sign blank documents/agreements.) is this statement is only for customer not for your agent ? and where reflect your document and I was unknown from Loan's documents but your Agent Mr. sandeep was aware do not sign on blank documents but why put sign of me on blank documents this is 420 thinks and why did not ask with me that don't sign on blank documents. I & my Friend put sign on Blank documents on believe of Mr. Sandeep.

I want to Know your system of PL and which documents provide to customer at time of Loan sectioned I was unknown at that time. but You had to provide the following documents before and after loan sectioned
1) Loan sectioned latter with term and conditions after loan section after then you had to transfer amount in account after sign of customer. This is rule of other banks. If your Agent had put the rate of interest 10% then bank had sectioned the loan to me? And why did not send any documents to till now from bank and also massage of EMI we have received before two days of detection date in which not mention any term and condition of rate of interest. Why did not disclose any thing of 20% rate of interest.

And why did not provide the following
1) Complaint Registration No.
2) Track of Processing Fess of 2008 on PL

3) Track Record of rate of interest of 2008 on PL
4) Any other person who has take PL in 2008 with rate of interest and also with Company status
5) Documents sending proof of my PL which you have send on my address after 2-3 days of PL sectioned date as you have committed or your process of PL documents will send after 2-3 days of sectioned date of PL if not why did not send to till now until before my requirement or before my visit at your branch why---???????


So you are requested pls forward this mail to concern department if you are not solved it.
At the time of Loan taking and filling documents I with two friends of Panacea biotec out of which one Person Mr. shailendra Shrivasta take loan with me on same situation and same conditions so both persons send mail to customer care and call again to again in customer care but to till now no any action has taken from your side.
On the basis of Panacea Biotec other banks were agree given to me PL at abt 14% but on the basis of 13% I taken from your bank. If 20% rate of interest was disclosed from your agent or from your documents, I was not bounded with you to take PL at 20% and Why take ?????? this is totally fraud.
So you are requested pls take serious and get it cleared at your end otherwise both person will go in consumer court and also with other friend who was present with me at that time and without clearance I m sorry to pay at 20% rate of interest I m agree for clearance at 13% rate of interest.
Pls revert ASAP if you can clear this issue at your end if not pls revert and also provide the Complaint Registration No. of mail which I have sending continue from 04.08.11. and also my friend Mr. shailendra Shrivastva.


For proof pls see below statement of Mr. Shailendra Shrivastav




Thanks & Regards
Hasmat Ali
[protected]



Dear madam
after 34 hrs there are no response from your side. madam please to be clear and close this issue.

regards,

On Wed, 17 Aug 2011 21:21 IST shailendra shrivastava wrote:

>Dear Madam,
>So many calls in customer care of your bank and so many mails written by you. Madam this document sends by you is not valid because of this is in your hand to put rate of interest of PL 30%, 40% or more. I was believe all of you because I know that ICICI is a very big repudiated bank and treat same all customer but you all are doing big fraud against me in PL this is very doubtful.
>Please madam sends a proper justification for the same. I am request to you please send an only one candidate PL rate of interest given by you in same date in 2008. 20% PL rate of interest is not possible in 2008 because of all other banks give PL between 13% to 15% due to low economic time. After commitment of 13% rate of interest why you are put 20% rate of interest and why you are not intimate for the same at the time of availing the loan.
>In this mail I want to say that I am not able to paid remaining EMI of PL, if you want than send proper justification.
>I am awaiting for your response for clearance on the basis of 13% rate of interest and you are requested that please get it cleared at your end and also return my Cheques with NOC latter. I am agree for pay on basis of 13% of total Amount of PL. but I am sorry to pay at 20% rate of interest.
>
>Regards,
>
>
>From: ICICI Bank Customer Care <customer.[protected]@ICICIBANK.COM>
>To: shailendra shrivastava <[protected]@yahoo.co.in>
>Sent: Friday, 12 August 2011 5:03 PM
>Subject: RE:'ICICICARE=[protected]' BIG FRAUD FROM YOUR SIDE IN PL
>
>Dear Mr. Shrivastava,
>
>Please be informed that Rate of Interest for you Personal loan account LPCHD[protected] has been levied as per the Agreement copy duly signed by you as Interest type Fixed.
>
>We regret our inability to process your request to opt interest at 13%, as 20% is the interest rate which is promised at the time of availing the loan.
>
>Looking forward to more opportunities to be of service to you.
>
>Sincerely,
>
>Pavitra Janga
>Customer Service Manager
>ICICI Bank Limited.


From: Head Service Quality <[protected]@ICICIBANK.COM>
To: Hasmat Ali <[protected]@YAHOO.COM>
Sent: Thursday, August 18, 2011 7:58 PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank

Dear Mr. Ali,

We acknowledge receipt of your e-mail of August 17, 2011 addressed to Head Service Quality regarding your Personal Loan Account LPCHD[protected].

We have investigated the case, and would like to clarify that the Most Important Terms and Conditions (MITC) and Personal Loan Agreement for the above loan indicate the following:

* The rate of interest 20% p.a
* The loan amount Rs. 1,00,000.00
* The EMI amount Rs. 3,097.00
* Foreclosure charges 5%
* The tenure of the loan is 48 months.

We wish to inform you that the loan was disbursed based on the agreement and application that was dully authenticated by you. We must inform you that your acceptance of the disbursement cheque makes all the terms of the agreement legally binding on you.

Further, we also state that ICICI Bank never asks the customer to sign blank documents/agreements.

We affirm that ICICI Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interests of its customers. Sincerely,

Balaji Gupta Maddi
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.


-----Original Message-----
From: Hasmat Ali ([protected]@yahoo.com)
Date: Wednesday, August 17, 2011 06:42 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com)
Subject: SUSPECTED SPAM :Re: 20% interest on PersonalLoan (ICICI Bank)

Dear Ms Sangeeta Dube
You and your Branch can not solve this problem and not understand the matter and our statement and also of our my friend Mr. shailendra Shrivastva ' s statement for fraud filled agreement after my sign. and you are not cleared at your end I can not pay at any cost and I will forward this mail in Consumer Court for fraud clarification. So you are requested pls take serious and cleared at your end.

You are not understand that this agreement copy was filled after my sign and sign put on believe of your officer Mr. Sandeep in presence of Mr. Shailendra Shrivasta and same happened with him.

Thanks & Regards
Hasmat Ali
[protected]
From: ICICI Bank Customer Care <customer.[protected]@ICICIBANK.COM>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Wednesday, August 17, 2011 3:18 PM
Subject: RE:'ICICICARE=[protected]' 20% interest on Personal Loan (ICICI Bank)

Dear Mr. Ali,

Based on our telephonic conversation on August 17, 2011, please be informed that the Rate of Interest applicable for your loan account LPCHD[protected] has been agreed by you during the loan agreement via your Authorized Signature and the agreed rate of interest thereby cannot be changed or reduced.

Further, we regret that we would not be able to confirm the Rate of Interest as was applicable for Personal Loan in year 2008, as rate of interest varies from customer to customer.

For any further grievance with respect to your query, please write to *STEP 3* through the "Complaints" option at our website or write to [protected]@icicibank.com

Sincerely,

Sangeeta Dube
Customer Service Manager
ICICI Bank Limited


DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.





















2 Attached files|34KB

Customer_Care_signoff_banner.jpg.[protected]
Customer_Care_signoff_banner.jpg.[protected]

Download All
This message has been truncated
Show Full Message