ICICI Bank Complaints & Reviews

i have 1 PDC and i got from pizza hut this time i forget its password how can i know my password.i use my card in atm but after enter 3 time wronge password my card is blocked.what will can i do now ? i want to use my atm now.

Why nobody at ICICI bank, cares for customers??? I was having salaried account with them since sept 2008 and suddenly in feb 2011 it changed to normal saving account. how come is it possible without informing me???

now they want me to come to bank and submit so and so document.. a complete hell....

********************************************************************************...⇄

Dear Ms. Giri,

We understand your concern.

As informed to you in our previous e-mail we are unable to update your account with the new Salary code as this facility is currently unavailable through this channel.

Hence, we request you to visit any ICICI Bank branch along with your valid Identity proof, a letter from your HR to update the new Salary code in your savings account.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

K Vanitha
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----

Subject: RE: Fund Transfer

why this apologize email??? Is this apology is of any use for me??? I am very disappointed by the service of ICICI bank. IF IT?S NOT MY MISTAKE THEN WHY SHOULD I SUBMIT ANY DOCUMENT for changing the account status code??
-----Reply Separator-------Dear Ms. Giri,

We apologize the miscommunication provided to you.

Further to our telephonic conversation on your mobile number on August 03, 2011 at 11:00 a.m., informed that once the new Salary code is updated in our records, we will be able to reverse the NEFT charges levied from your savings account.

Hence, we request you to visit any ICICI Bank branch along with your valid Identity proof, a letter from your HR to update the new Salary code in your savings account.

We will be unable to update the new Salary code details in your savings account as this facility is currently unavailable through this channel.

Looking forward for your co-operation, in helping us serve you better.

Sincerely,

K Vanitha
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----

Subject: RE: Fund Transfer

Could you please clear my one doubt after that i will be able to decide whether i should continue with ICICI bank or not.

I had sent an email To ACCOUNT MANAGER with Subject : Fund on Transfer Date : 08/04/2011

With Email body::
Heoo Sir/ Madam,

Now a days whenever i transer some to non-icici bank, i am being charged some amount.
I have a salaried accoutn with ICICI and it was not happing earlier. It is happening since 1.5 month.

Could you please let me know why it is happening.

-Thanks,
Puja.


In this email i have clearly mentioned that i have a salaried account with ICICI.

To this email i had received the reply as mentioned below::
>From ACCOUNT MANAGER Subject : RE:'ICICICARE=[protected]' Fund Transfer Date : 08/04/2011
Greetings from ICICI Bank.

We have revised our schedule of charges and the charges on NEFT transactions are applicable from February 14,2011 which is Rs. 5 plus applicable service tax.
We look forward to more opportunities to be of service to you.
Sincerely,

Shabana Shaikh
Account Manager
ICICI Bank Limited


"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"


"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


Do you still feel i should submit any document and go ahead with this bank??? Please clarify my doubt that even if i had mentioned tthat i have salaried account with ICICI why i received this kind of reply.

Awaiting a quick reply so that i can take necessary action.

-Thanks,
Puja.


-----Reply Separator-------Dear Ms. Giri,


We understand your concern.

We will be able to action on the charges reversal based on the Account status. If the Account status is changed to exempted list than we will be able to process the request for the charges reversal.

However, request you to submit the relevant documents as communicated by Bank official at the branch to modify Salary status code.

We tried to contact you on the mobile number on July 29, 2011 at 4:25 p.m., however we could not establish a contact.
Please provide us with your alternate contact number along with preferred time ( between 7:00 a.m. to 7:30 p.m.) of contact for quicker resolution.
We look forward for your co-operation in helping us serve you better.

Sincerely,

Prasanna Lakshmi
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."





-----Original Message-----

HI..I will submit the form .. provided the money [i have paid in various transactions as normal account till now] will be refunded back to my account. Other wise a big no from my side. If its okay with the back you are most welcome. if not.. kindly reply i will then change my salaried account to some other bank. Thanks!!!

-----Reply Separator-------Dear Ms. Giri,

We value your relationship with ICICI Bank.

According to Service Reference Number SR[protected], we understand that our official has contacted you and you have agreed to submit the status code updation form.

We are looking forward to your co-operation and assuring you the best of our services.

Sincerely,

Swapna P
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."


-----Original Message-----


yeah i do have received the call... but have already told the representative that it is not my mistake that my account status code is not updated in your bank..i am not going to submit any document as it is totally bank's mistake.

very sorry to inform you but i would like to change my salaried account from ICICI to other back as i am very unhappy with ICICI.

This is not just the matter that i am paying rs 5.00 or so for NEFT transactions.. but its really hard to believe that a bank which says we are very concerned about its customer does such mean things.. its really a poor bank and has poor service.

-----Reply Separator-------Dear Ms. Giri,


We value your relationship with ICICI Bank.

According to Service Reference Number SR[protected], we understand that our branch official has contacted you and informed to submit a request letter for status code updation at the branch.

We are looking forward to your co-operation and assuring you the best of our services

Sincerely,

Swapna P
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




-----Original Message-----

Are these charges applicable on salaried account as well. If yes then, better i would like to switch my salaried account to some other bank because they are not charging anything like this.

To,
The ICICI Bank Limited
Credit Card Division
Regd Office: “Landmark”
Race Course Circle
Vadodara 390007
India.

Sub: Credit Card No: [protected] in the name of Anand Singh Chauhan.

Re: Your Letter dated 30/07/2011 under reference no:[protected]

Sir,

It is very surprising to receive the above referred letter wherein the bank asking for Lien marked on my bank account towards unpaid outstanding dues on my credit card. Under this context I would like to draw your serious note on the following facts:-

1) That the above referred Credit card was SETTLED by me on 27th of August’2009 and full and final payment of Rs.10,000/- (Rupees Ten Thousand only) in cash was made.
2) That the Settlement letter bearing reference no: ICEASKOL/082009/11361/1 dated 27th August’2209 and the Payment Receipt bearing no: 9001245 for the said sum of Rs.10,000/- dated 27th August’2009 was received by me.
3) That in-spite of the Full and Final Settlement of the card several phone calls claiming to be attached with your bank frequently called upon me asking for the payment which I had already made.
4) That in the month of January’2010 I personally went to your Kolkata office situated at 2, Upper Wood Street and produced the original copy of all the documents related to the said settlement and the same was confirmed to be ok by your officer concern.
5) That I am in receipt of a Demand Legal Notice from one Mr. Ananda Basu Advocate dated 27th April’2011 asking to pay a sum of Rs.29,910.34 as current outstanding on my said card.

In reference to the same I would appeal you to take serious and immediate action to stop threats and harassments failing to which I shall be bound to take harsh legal action against your bank.


Anand Singh Chauhan
Kolkata
Dated: 4th August’2011.

I am a holder of SBI ATM CUM DEBIT CARD HOLDER and happened to be admitted to the hospital on the premises of where ICICI BANK has a branch, On the evening of 3rd august i was discharged and in order to pay the bill of the hospital, i utilized the services of the said bank for withdrawal of money, Since i needed Rs 15000 i inserted the card for the said amount and the request was rejected because i was unaware that the cash limit for withdrawal was Rs 10000/ only, Subsequently , i was able to withdraw Rs 10000/ for which i got a valid print out and my card. After 5 min or so i again withdrew Rs 5000/ for which i received a valid transaction receipt and the cash . But my ATM CARD was not ejected !
Hence the approached the Customer care Manager and explained to him the above said transactions. I showed him the valid transaction printout and asked for a remedy.
The response given was that they were helpless in this matter and insisted that i approach my parent Bank for lodging a complaint in this matter. Further, i requested the bank to at least acknowledge in writing as to the possible reason for non ejection of my card even after successful withdrawal of cash with valid receipt!
I even insisted on signing on any document they may feel necessary to fulfill their part of obligation. They simply refused to do the needful.
Therefore , sir, what can i do in this regard? I was also physically impaired for i had been just discharged from the hospital after a leg operation which will confine me to the bed for the next 14 days.
My complaint to your Forum is .
Can a Bank resort to such treatment as per rules ?
What remedy can i seek from my Parent Bank?
What if my Bank charges any money for replacement of my Card ?
And, what is the point in having access to any banks atm facility if this thing happens to others ?

IWENT TO ICICI ATM COUNTER TO WITHDRAW CASH ON KARANJ ROAD [ATM ID -SICW5064] ON 3-8-11 AT APPROX 11.00 AM I PRESS THE BUTTON TO WITHDRAWN FOR RS.10000.00 BUT THE TRANSACTION IS FAILED. . THEN I GO TO MY SBI SAVINGS ACCOUNT BRANCH MANGROL/MOTAMIYA. & FOUND MY A/C IS DEBITED BY RS. 10000.00. PLEASE HELP ME TO GET THE DEBIT AMOUNT FOR RS.10000.00 WHICH I DID NOT RECEIVED-

JATADHARI SINHA
A/C NO [protected]

I had issued a cheque no. 449897from my savings account no.[protected] on 19.02.07 for a sum of Rs 25000/-. Though the proceeds were debited from my savings A/c but the corresponding proceeds were not credited to the Metro housing Society's account.

This was revealed when I asked for refund from Housing Society. When Society informed that the credit against cheque no. 449897 has not been received than I asked for a certificate of transaction from ICICI Bank. After repeated follow up I was informed that the corresponding credit is lying in suspense account so no certificate can be given to me.

I asked for a refund of Rs 25000/- from ICICI along with the Fd interest. This interest is being denied to me along with Rs 25000/-. May I request for your kind intervention in this regard.

Regards - Dinkar Mangleek, House no. H-126, Block A, Ist Floor, Kilokari Village, New Delhi- 110014
[protected]

Hi,

Myself had purchased Two ICICI Tax saving Bonds-122001-TSB-one of Rs 5000/-each (other details mentioned below) which would had been redeemed on 23.01.2005. But due to change of address,till now we didn't collect the redemption amount.The updated address is also mentioned below.Please provide the amount as early as possible.

ICICI BOND DETAILS:
Tax Saving Bond-122001-TSB-one
Bond Holder no.[protected]
Certificate No.113295
No. of Bonds: TWO
Bond Numbers : 269384,269385
Date of Allotment : 23.01.2002
Redemption Date : 23.01.2005
Interest Rate 9.00%

ADDRESS:
DAKOJU SIVAPRASAD
Mechanical Manager,
H.no.1-11-200, Flat No.E-42, Majestic Mansion,
Shyamalal, Begumpet, Hyderabad
Andhra Pradesh-500016.

PHONE NUMBERS:[protected],[protected]
E-MAIL : manasa.[protected]@gmail.com

Respected Sir,

Sub. : Outstanding Overdues in my Account

Ref. : Account No. [protected]


This is to intimate to you that I have already paid the entire amount due of Rs. 35,586=00p cheque no. 730965 amount provided to me by your bank representative with the promise that there will be no outstanding amount to pay that is my future statement will reflect the zero balance.

Now in my great dismay when I have received my Statement Date Jul 23, 2011 with an outstanding amount of Rs. 112=86p which needs immediate justification.

Looking forward for this to be resolved by receiving a zero balance statement or a SMS intimation from your side at the earliest.

Otherwise I will not be liable to pay this amount and there will be no option left but to terminate my card within seven working days.

Thanks and Regards,

Sekhar Gaine
+[protected]
92/A, Shyambazar Street
Kolkata
Pin: 700 005
West Bengal

It is stated that undersigned were sanctioned home loan of Rs.10,00,000/- by the ICICI bank in June 2011. That Rs.5,500/- were charged as processing fee and 2400 TSR charges. Even prior to making payment of 2400 towards, I have categorically shared with bank representatives of the property documents. Later on, the Bank did not disburse the loan amount citing one reason or other and, finally, on 30.07.2011, one day before the execution of registration refused to give the loan. Thus, being aggrieved, I wish to recovery of Rs.7,700/- charges and Rs.25,000/- as damages for mental harassment and physical discomfort.
While I was assured that loan will be processed with-in 15-20 days of application, after 2 months of application submission, just one day prior to my last date of registration (this date for registration was originally fixed based on ICICI bank representative verbal commitment), bank personnel called to inform that loan can not be sanctioned. Thereby putting me in precarious position and severe mental agony.

Hello,

I had taken loan from ICICI bank in 2004 for a property in Indirapuram, Now I want to foreclose that loan account from my own pocket, The bank official is saying i need to pay the 2.24% foreclosure chages other than principal amount.

Is it justifiable?

Regards,

Hi Sir/Mam,

This is Shalini. I wanted to buy a iPhone from eBAY which costed Rs.14,500. So i traferred the money Rs.14,500 to owner SYED HAZI but he did not send any iphone to me. I complained to ICICI BANK but they did not take any action. I complained to Police also but no one gave me justice. Please help me with this issue and help me in getting back my money.

The fraud's details are:
Name : Syed Hazi
ICICI Account No :[protected]

Please help mam/sir.

Hi,

I did not take any loan from any company. i have applied for ICICI Creadit card and now they are saying that "As per CIBLE report you took some amount". Even my life i did not take any loans.

My PAN No:ATBPP1378A

Please give me guide how do i know who took this amount and i want to take legal action on them.

For any other calarificatin
Mobile: [protected]
Email: apps.[protected]@gmail.com

Dear Sir,

According to recent decision of RBI (as I remember), there should be no charge levied on the ATM card of other banks used at particular bank's ATM. But still the charges are being levied i.e. 20 per transaction. Is this a fair policy? Why the decision of RBI has not been taken into consideration or why is it being altered?

We have ICICI Bank ATM near to our place but it is always out of service time to time. The reputed bank like ICICI has "out of service issue all the time????????????????????????????? VERY DISGUSTING.


Why I have to go to other tanks ATM Centre every time because of non functionality of ICICI Bank ATMs (ICICI ATM at Anandnagar, Paud Road, Besides Palavi Hotel, Pune - 411038). Though this ATM has 4 machines, this ATM centre is out of the service frequently ??????

IS IT A GAME BEING PLAYED WITH ACCOUNT HOLDERS?.... isn't there any permanent solution for this for future problems? are all the technical people associated with this issue, slept?

Hi



I am trying to access netbanking service from 23 july 2011. I am first time trying to use your net banking service. Ar First I contacted customer care to help me then they told me that my mobile number is not register even I was getting alerts on my mobile. Then they re register my mobile number for net banking.



I tried to generate netbanking password online then it was showing error message regarding excess attempts and user ID disabled. I againg contacted customer care number and enabled my USER ID from IVR process. I tried again to generate my password for netbanking then I was showing error "Not possible for security reasons".



I contacted customer care and told all this to Miss Arti, then she was not able to sort this problem and forward my call to Mr. Imtiaaz who told me that it will take more 7 days to generate password & insist me to request for mail that password ate my home address.



Netbanking facility is to save time of consumer, but becuase of bad customer service support we are facing this type of problem.

After 4 days I am not able to activate netbanking.

Request Numbers that I recieved from ICICI : SR[protected],SR[protected]



Please do the needful if you are able.

Manish Dureja
[protected]

Good Evening Sir

sir jo bank Rajasthan bank se ICICI BANK me badala he vaha ke log IT Means Sir hame sahi se jawab nahi dete he aur ulte hamare uppar gandi bhasha me bolte he ...
aur agar unke samane Paise rakha jae to kahi sahi jawab dete he.

mo. [protected]

Cr card no.[protected] my bill of rs.1496 was due on 15.07.2011 I tried my best to pay the bill online as I was paying since a long time approx 2 yr. By transfering funds from corporation bank th. Net banking. Now I am finding corp.bank in click to pay option at icici bank website. But I could,nt find the same. This not my fault. Icici had applied charges of rs.412 on my cr card. I am honestly paying icici payment in time since a long time. Now ultimately, I paid the payment by cheque of corp bank. Pls. Wave off my all charges so that I may continue ur cr. Card. Pls. Begin again net banking tfr. Facility th.corp.bank like previously. Thanks & regards
VIVEK VERMA
MOB.NO.[protected]

HI, i'm Nilesh
I availed a vehicle loan and due to some personal reason i surrendered the vehicle to the bank authority. They returned all my EMI cheques but kept my security cheque with them which they promise to return after settlement of account. After selling the vehicle there was no outstanding against my loan account. But instead of returning the security cheque they produced the same in the bank and filled a case against me (non-bailable warrant) of bouncing the cheque. I produced the neccessary documents i.e NOC, ACCOUNT SETTLEMENT LETTER IN THE COURT WHICH FORCED THEM TO WITHDRAW THE CASE. Can any1 help me with their suggestion, i wanna strike back against this unethical business they are carrying out.
NILESH SHELAR
[protected]@yahoo.com
[protected]

Dear Sir
I regret to advise that I have been constantly writing to you thru emails to kindly delete my name from the list of defaulter in your record but not positive step has been taken by you which is a matter of great concern which pls. note.I had taken a loan of rs. 1.00 one lac from city financial bank which I had paid timely.When again applied for further loan then your wrong note of default came in the way which is most objectionable .You are therefore once again requested to look into this matter seriously and be kind to DELETE my name and help me .
Thanking you in anticipation.
Yours sincerely
Rajesh Kumar Verma
Kanpur
[protected]
dt.22.7.2011

It is been worst experience always with dealing in ICICI Bank. I had done all my payments towards my Credit outstanding. I had to receive excess amount which i paid to Bank. Now i have been following up with ICICI Bank for my Credit amount with is lying with the ICICI Bank. It has been now 1year 6 months after providing them with all proof of my excess amount lying with the Bank yet they are harssing me to give the same documents every time.

I had even approcah the ICICI Bank personal but till date did not get my refund.

I am seeking for help and advise all my time and money i have been spending behind this activity.

More over i do not understand why i have to provide all proofs to get my Credit amount which is clearer showing in ICICI Bank statement the bank needs to be me back.

If any one wants to write to me please send me to my email id - [protected]@gmail.com

Dear sir,



MY CREDIT CARD NUMBER IS [protected] I HAVE HOLD THIS CARD FROM LAST 8 YRS BUT LAST YEARS. YOUR EXECUTIVE HAS THIS CARD TO EMI CARD AFTER THAT ALL PROBLEM HAS OCCURS EXECUTIVE HAS INFORM ME THAT ALL TRANSACTION ARE CONVERT INTO EMI.BUT THAY HAVE DONE ONLY ONE TRANSACTION IN EMI I.E RS 5250 AND ALL OTHER R IN NORMAL. I HAVE TO GO OUT OF STATION FOR MY WORK FOR 6 MONTH. I HAVE UNABLE TO CONTACT FROM THAT SIDE I CAME TO MUMBAI. I HAVE CALL SO MANY TIMES IN CALL CENTRE I DIDNT GET ANY STRONG REPLY FROM BANK .EACH & EVERY BILL CHARGES WRONG CHARGES THAT I HAVE NOT SWAP CARD OR PURCHASE ANY THING EACH TIME I HAVE CALL RECEIVE FROM YOUR SIDE WE REVERSE EACH FALSE CHARGES U DONE PAYMENT I HAVE FAITH ON THEM & DONE THREE TIME PAYMENT BUT NO REVERSAL FROM NEXT BILL EACH & EVERY PERSON GIVE ME PROMISE BUT THEY DONT GIVE REVERSAL ONE PERSON TOLD ME TO DONE SETTELMENT AND CLOSE CARD EVEN I ALSO READY BUT SAME THING HE DIDNT PICK UP I HAVE SO FEED UP IN THIS MATTER PLEASE HELP ME FROM MY SIDE ONLY 3500 TO 4000 APP PENDING AND ALL OTHER R INTEREST CHARGES AND WRONG FEES CHARGE FROM BANK PLEASE REVERSE ALL CHARGES SO I ABLE TO DO PAYMENT AND CLEAR ALL MY DUES ONLY I HAVE NOT PAYMENT DUE TO WRONG INFORMATION PLEASE DO NEED FULL TO ME. I AM VERY SMALL PERSON. WHAT TO DO .REPLY ME FAST

thanking you

rupesh shah