ICICI Bank Complaints & Reviews

icici credit card number:[protected]

i need to place a severe complaint regarding the nodal officers ms. arunjyoti and aunanda rao of icici. they have been very incompetent in resolving my issue. after placing 2 complaints on consumer forum they have taken 2 years to address my issue. they claim they have given me a service gesture by reimbursing all the financial charges. but they are not undersatnding that it is not a service gesture . they have wrongly charged me charges which they have partially reimbursed. they cannot prove by any means that the outstanding payment which they so claim is for the unpaid purchases. they are accusing me by saying that i have agreed for emi's which is completely incorrect i have never accepted it. infact i had to remind ms. arunjyoti several times to inform me the balance outstanding as a direct amount, but she kept giving me outstanding balance in the form of emi's. it has been a complete stress and mental harassment in dealing with the so called highest level of customer care department.

i have been tortured daily in every email of theirs. they took nearly 2 years to reverse just a partial amount.

i really request some sensible person to handle this issue. i do not want to deal with these people any more. just want to finalise once and for all.

they have again sent me a bill of incorrect outstanding of Rs. 11000/- and threatning to add financial charges. i dont want to deal with them any more.

please help me in resolving this issue at the earliest.

please dont let these two uneducated people call me again. they are simply useless and should be actually sacked off their jobs or rather should be demoted as freshers to the lowest level in customer care and should be given training in problem solving and customer service ettiquetes.
I request some one more competent than these two females with much understanding to call me to resolve this issue.

My ICICI Bank credit card [protected] has been abruptly blocked by ICICI Bank since more than 1 month because of non usage. This is a Gold Credit Card of mine and the credit limit was more than 2 lakhs on it. I had contacted ICICI Bank helpline and they directed me to fax them my IT returns on a Mumbai number to get my card reactivated and my original credit limit restored. I tried many times to fax the same but the fax could not be connected even from different nos. Unfortunately my credit card still lies deactivated and credit limit zeroed. Need help for reactivation of my credit card and restoration of my original credit limit. ICICI Bank helpline people may be having details of the calls I had made to them in this regards.

Dear Sir,

I have paid all dues for my ICICI American express credit card.

My ICICI - American Express card no is: 3770 xxx xxx 08006
Transaction no: M312383

But still its status is not changed in CIBIL.

Please help me as soon as possible,


Best regards
Mohit Kumar
+91 [protected]

To, Date: 24.12.2009
Officer In Charge,
,

Dear Sir,

Sub: Fraudulent encashment of cheques involving Rs. 1, 50,000.

I hereby lodge a formal complaint with you regarding a fraud.

My brother Mr. N.C.H Narasimha Rao, presently residing at Kenya had issued three cheques ( details of which are given in the table below ) in my favour dispatched through Kenya Government Postal department on 02.12.2009 addressed to C/o M/s Anu’s Laboratories, A- 49, Madhuranagar, Vengal Rao Nagar, Hyderabad – 38.

Cheque no Date Payee name Amount (Rs.)
916301 27.11.2009 N Krishna Prasad 55,000.00
916302 27.11.2009 N Krishna Prasad 45,000.00
916303 27.11.2009 N Krishna Prasad 50,000.00

However, the cheques were not received by me but to our surprise my NRI brother’s account maintained with ICICI Bank Limited, JNTU, KPHB colony, Kukatpally vide account no.[protected] has been debited for the aggregrate amount of Rs. 1,50,000/-. This was noticed on 18.12.2009. On inquiry by me from Mr. Uday Kishore, Branch Manger, ICICI Bank Ltd, JNTU, KPHB, Kukatpally, Hyderabad, we found that the cheques have been deposited at State Bank of India, Wagle Industrial Estate Branch,Thane, Mumbai, by some unknown person fraudulently representing to be me (i.e Mr. N Krishna Prasad). On further inquiry by us, we were told by Mr. Maty, the Chief Manager, State Bank of India, Wagle Industrial Estate Branch, Mumbai, over telecom ( contact no. [protected] ) that though the cheques were deposited for clearance at his branch, the Fraud account holder, who managed to encash the cheques, maintains account with a Branch at Varanasi vide account no. [protected]. We contacted Mr. Shiv Jha, Branch Manager, SBI, Rath Yatra Branch, Varanasi, UP over telecom (His contact no. [protected]) and he told us that the cheques for Rs. 150000 have been encashed by a person having account with their branch vide account no. [protected]. We were also told that the branch is a new branch of SBI and the account was opened on 16.12.2009 just one day before deposit of the cheques at Mumbai. Further, the Branch Manager at SBI Varanasi told me that the person has already withdrawn Rs. 1,20,000/- and a balance amount of Rs. 30,000/ is lying in the said account. On his advice, we formally have lodge a complaint with that branch on December 22, 2009 vide mail id. shiv.[protected]@sbi.co.in with an instruction that the balance amount be blocked and refunded to us. We are also informed that the account is now blocked and necessary inquiry has been initiated by the Branch Manager. So far, we have also lodged complaints with the following authorities:

1. ICICI Bank Limited, JNTU, KPHB colony, Kukatpally, Hyderabad, by hand and also vide mail id. uday.[protected]@icicibank.com,
2. Executive Director, ICICI Bank ltd at [protected]@icicibank.com
3. [protected]@icicibank.com,
4. Ombudsman, Hyderabad, RBI vide id [protected]@rbi.org.in
5. Ombudsman, Kanpur, RBI vide mail id [protected]@rbi.org.in
6. SBI, Rath Yatra Branch, Varanasi through mail vide mail id. shiv.[protected]@sbi.co.in
7. Chief Manager, SBI, Wagle Industrial Estate Branch, Thane, Mumbai vide mail id. sbi. [protected]@sbi.co.in Monday, December 21, 2009 5:02 PM
8. Mumbai helpline : helpline.[protected]@sbi.co.in Monday, December 21, 2009 4:29 PM

For your kind information, I also maintain a savings account with ICICI Bank Limited, JNTU, KPHB colony, Kukatpally, Hyderabad, vide account no.[protected] wherein I was to deposit the said cheques on their receipt.

We would like to submit that despite mails and conversation over phone we are yet to receive any formal communication from SBI, Rath Yatra Branch, Varanasi UP and also the whole amount of Rs. 1,50,000. We strongly believe that few staff of the postal department, Government of India and staff of banks including Bank Manager, SBI, Rath Yatra Branch, Varanasi are all part of the whole fraud.

Therefore, I request you to make a detail investigation into the issue and take appropriate action against the culprits / frauds and help me to get my money back. We pray you to do the needful at the earliest and ensure the refund of my money to meet urgent medical expenses of my family.

Thanking you

Yours truly,


Mr. N Krishna Prasad (Complainant)
Phone no. [protected]
Plot no. 11, House no. 3-100/A/2,
Sainath Nagar, Near Cetwin colony,
Nizampet Road,
Kukatpally
Hyderabad 500 072.
India


My NRI brother’s details:
N C H Narasimha Rao,
Cell no. [protected]
Email id: narasimha.[protected]@karuturi.com
C/o Shri Karturi Ltd.
PO no. 729, M01 South Lane Road,
Naivasha, Kenya,

my name is A.JEYASINGH , my icici bank current account no:[protected]. my current account opened on 22 mar 2010.and deposit RS 11128. till the account is blocked by icici. i went to ask the thoothukudi branch they said " pls call the customer care" and i called the customer care mumber[protected] on 2.4.2010 3.42 pm .. they said " pls contact the thoothukudi branch" . what can i do?
by
a.jeyasingh

Dear Sir,

I resigned this company(i-solutions) which is service provider to ICICI Bank Ltd. on July 2008 & i submitt my resignation letter,no dues certificate & PF forms duly signed and submitted to my reporting manager Mr.CHETAN YALLAPRAGADA,Visakhapatnam,AP. I worked in Medical equpiment loans division(PE LOANS,SMEG). My Employee Id is 18043 & my pf account no. is MH/94095/6759.Well my concern for the day is I havn't received any sort of information or e-mail by the responsible team, nor did they acknowledge me about the status of my PF proposal.please let me know my status n help me in provinding the PF as early as possible. Kindly provide me settlement amt.& P.F
If there is any process for this so pls revert me in my mail ID & plz provide the concern HR number
Pls do needfull
my mob. no. : [protected]
Email id. : kishorechalla.[protected]@gmail.com

ICICI Bank Collection department is harassing me for not my fault and made my credit a mess.This is in regard to my Car Loan A/C No. LUDEL[protected].It was a 03 years loan and i paid constantly till 2 and a half years then all of a sudden Bank calls me and said my payment is bounced but after verifying from my bank(Canara Bank,Sector-05) they did not present the payment in my Bank A/c instead they presented the same payment to the same bank(Canara Bank in Sector-03) but in a different branch and a different account number (whose last four digits were matching with me) so how can that be cleared and for this i did correspondence with the ICICI Bank for five months(Head Quality department in ICICI Bank and wrote to the MD also) but they are not accepting it instead they are throwing this fault to my bank whereas when i approached my bank they again pushed me towards ICICI Bank.I am a lady having a small child can not run around to these banks doors and my husband works outstation so i did not find any door to knock but luckily saw this on google. Pleaseeeeeeeeeeeeeee save me from this mental torture and advice what can i do????

so far I have not received any interest with the principle amount due on icici bonds-012005-TSB-one. If it is sent by mail please give me the POD no: and the address which it is sent by you...

Sir,


I am ICICI Bank User since long time, I have a salary account with you.

On 9th of March 2010 my ICICI Debit card was misused on HDFC bank ATM, Gole Market, Delhi. Someone withdrew Rs.15000 from my Account.

I filled an FIR with Police and also complaint to ICICI Bank.
But still I have not received any call from ICICI fraud department and no money was reverted back in my account.

The whole footage of the fraud is visible on CCTV camera with HDFC bank.
I have an FIR copy.
My new also came in a News paper(Naidunia) on 16th March 2010 on page no. 5
Website – www.Naidunia.com

I am a salaried person and whole of my salary has gone.

No One has called me from ICICI bank till now, no one went to HDFC bank and Police station for enquiry
and now when I call up ICICI customer care,
They say they cant revert money back.


I hope you would take some action
And my money will be reverted back.

Thanks and regards

Gaurav Gupta
My ICICI bank Account no.[protected]
Contact no. [protected]

Dear Sir/Madam,

I had taken a Home loan from ICICI bank of Rs. 5,90,000/- for which the EMI started from 01/07/2004. The ineterest rate was 7.5% floating. The loan was for a tenure of 20 years (240 months). The EMI was for Rs. 4753/- which continued till July 2006. Then the emi was increased to 5709 with 10% inetrest rate. Then it was again increased to Rs. 6243/- from May 2007 with 12.5% ineterest rate. Then it was again increased to Rs. 6538/- from November 2008 with 14% ineterest rate. Then it was decreased to Rs. 6132/- from August 2009 with 12.5 % ineterest rate which is still continuing. The amount paid by me to ICICI Home Finance till date is Rs. 384769/-. Every time the new interest rate was applied my loan was taken as a new loan and the tenure was revised. Hence due to this the total outstanding till now is Rs. 548876/- and the pending months are 261 months which is 22 years. This means I have only repayed Rs. 41,124/- from my principle amount. Attached please find my ammortization list for your reference. I have never failed any emi till date. Please let me know is this the right thing ICICI has been doing on my loan. Or they have been fooling me.

Thanking you
Ranabir Pal
Cell: [protected]
Kolkata

Dear Sir/ Madam,

Today some body has done fraud with me on my credit card and has done some transactions. i have filed the complaint with ICICI bank regarding these fraud transactions which i have never made and requested them to refund my amount whihc i have never paid my self. The complaint filed are as under.

I request you to take this matter with ICICI bank to expedite it fast so as to get the amount credited in my account ASAP. I am also going to lodge a FIR against these transactions.

To, 31/03/2010
ICICI Bank
Dispute department
Mumbai
Sub: Fraudulent use of my Credit card
Credit card No: Credit card No- [protected]
Request no lodged to customer care: SR[protected]
Dear Sir,
Please have reference to the telephonic call I have had with your executives wherein I have explained that my credit card no as aforementioned has been misused by some body and some on line transactions have been made on 30/3 and 31/3/10. This is to inform you that I have not shared my credit card details with anybody and not given my card to any body . I am giving hereunder the details of the fake transactions done on my credit card.

Card Number : [protected] - VISWAS BHATT
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
30/03/2010 74678720090029880326284 Bharti Airtel Ltd(MCHEK) Rs. 444.00(DR)

30/03/2010 74678720090029933418104 Bharti Airtel Ltd(MCHEK) Rs. 100.00(DR)
30/03/2010 74678720090029880326219 Bharti Airtel Ltd(MCHEK) Rs. 444.00(DR)
30/03/2010 74678720090029880326193 Bharti Airtel Ltd(MCHEK) Rs. 444.00(DR)
30/03/2010 74678720090029880326169 Bharti Airtel Ltd(MCHEK) Rs. 444.00(DR)




In the view of above I have requested you to block my credit card and lodge my complaint .I further request you to refund my amount which have been charged fraudulently on my card. Please do the enquiy and also let me know who has been misusing the card so that I can also be alert for further usage.Please make it sure that I have not done any transaction on my credit card on 30 and 31st march and if there are any transactions other than above then I do not have knowledge as only above transactions are visible in the credit card statement online up to now.
Regards,

Viswas Bhatt
Card Number : [protected]
To, 31/03/2010
ICICI Bank
Dispute department
Mumbai
Sub: Fraudulent use of my Credit card
Credit card No: Credit card No- [protected]
Request no lodged to customer care: SR[protected]
Dear Sir,
Please have reference to the telephonic call I have had with your executives wherein I have explained that my credit card no as aforementioned has been misused by some body and some on line transactions have been made on 30/3 and 31/3/10. This is to inform you that I have not shared my credit card details with anybody and not given my card to any body . I am giving hereunder the details of the fake transactions done on my credit card.]

Card Number : [protected] - VISWAS BHATT
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions

30/03/2010 74568220089650042900315 TATA INDICOM Rs. 1,900.00(DR)

31/03/2010 NOT AVAILABLE WITH ME Rs 100


31/03/2010 NOT AVAILABLE WITH ME TATA INDICOM Rs. 1,900.00(DR)



In the view of above I have requested you to block my credit card and lodge my complaint .I further request you to refund my amount which have been charged fraudulently on my card. Please do the enquiry and also let me know who has been misusing the card so that I can also be alert for further usage.
Please make it sure that I have not done any transaction on my credit card on 30 and 31st march and if there are any transactions other than above then I do not have knowledge as only the transactions on 30/3 are visible in the credit card statement online up to now.
Regards,

Viswas Bhatt
Card Number : [protected]

SIR



I AM A ICICI HNI CUSTOMER FROM MANY YEARS.



ALL MY FAMILY ACCOUNTS ARE HNI ACCOUNTS.



I AM FACING CREDIT CARD STATEMENT PAYMENT PROBLEM FROM ONE YEAR.



I DONT GET MY STATEMENTS BY POST ON TIME AND BCOZ OF WHICH THERE IS A LATE PAYMENT FEE EVERYTIME.



I HAVE REQUESTED ICICI MANAGER MR MAYANK PAWAR ,JODHPUR TO WAIVE OFF THE AMOUNTS AND I HAVE GIVEN HIM ALL THE STATEMENT COPY AND TOTAL AMOUNT TO BE WAIVED. HE ALSO AGREES TO THE FACT THAT AMOUNT SHOULD BE WAIVED BUT SAYS THAT CREDIT CARD TEAM PERMISSION IS REQUIRED AND THEY ARE NOT PROVIDING IT.



I WOULD REQUEST YOU TO CONTACT BRANCH MANAGER MR MAYANK AND SORT OUT THE PROBLEM.



IF YOU CANNOT SOLVE THE PROBLEM I WOULD LIKE TO DISCONTINUE USING YOUR CREDIT CARD WITH IMMEDIATE EFFECT, KINDLY TAKE THIS MAIL AS MY REQUEST TO DISCONTINUE MY CARD.



THANKS

DEVENDRA SALECHA

[protected]

I am having TAX SAVING BOND-012005-TSB-TWO - Nos.[protected] Certificate No. 21633 , No. of Bonds SIXand Distinctive Nos.[protected] , deemed date of allotment is 11.03.2005 and redemption date 11.03.2010. Till today, I have not received the amount. I have given intimation for change of address as well as Bank A/c details to Sector-16 Office, Faridabad on 18.03.10. I am againg givin my new address: H
Flat No. 12, First Floor
GH No.17, Citizen Apartment
Sector-46, NIT Faridabad-3.
I request you to kindly forward this complaint to ICIC Bank Limited , Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai- 400 051.

I shall be grateful if I am sent the cheque at the earliest.
Thanking you,
Yours sincerely
Indumathi Nagarajan
Faridabad

Hello,

I am a ICICI bank customer A/C :[protected] . I have a on-line account also for ICICI.
On 29-Mar-10, evening somebody used my account and theft money . Also changed my account login details.

I asked to ICICI bank for that and they replied me that somebody made 5-6 transactions and recharged the mobile phone numbers.

So I need all my money back.
Looks like ICICI net banking is not safe. How anybody can hack the account and change login details?


Regards,
Nimesh Master
[protected]

Dear Sir


As i recive my cibil report from CIBIL Department.In my cibil report the respective bank is update my payment status but the bank is not update my account closed date And many time i talk with bank customer care for my data update but every time i recive only one reply(data is already update in cibil).
Today again i talk to customer care icici bank but they say same thing in the cibil report closed date no meaning.only bank will update the amount(balance amount or over due)that is already update in my cibil report but my account closed date is not updated in my cibil report please suggest what i do next to update my data in cibil because i apply for car loan and my car loan again declide
After that my card got deactivated and nobody will believe that this outstanding amount is showing in my CIBIL record.
I only got this information after I applied for car loan. Why is CIBIL not accessible to concerned people? Why is it only for financial institutions? & why is the customer having no rights over CIBIL although it has got all the powers to destroy a persons financial image?

Details of complaint: Sir on apr08 I have received Credit card from icici Bank. Crad no- [protected] Which i didnt applied for. Without my Permission Policy was issued on my name from ICICI lombard. For this Issue I contacted ICICI bank were I was told to deposite rs1802. I deposited the amt on 26/8/08 by cheque and surrendered the card.
But now again bank is sending me sms for my due amt.
I wnt to close this matter wo what can i do.
I am not reday to pay any amt. Several times i approached ICICIbank and Lombard office. But they kept On blaming each other. I request you for the solution as soon as possible.please help me regarding this issue

Dear sir,
I purchase a bike of baja pulsar 150 cc From Icici two wheeler loan department at my diva address. i have paid to icic bank my loan amt apprx 79000/- but due to loss of my job i have not paid the balance amount in time & in that time my bike was Stollen from my home at night . i was shock after i had ADMITED the FIR at nearest Police station . but after one month the bank was send one letter in that letter the bank was write your bike was with us & it sold & half of amount recover from you, thats why i was go in andheri branch & tell him all story to recovery manager but he does not take any resposibilities so that i have neglect all matter after seven month i received a notice from Mega lok Adalat on 29 march 2010 in that notice the bank will written attend 10th court on 21 st march 2010 but how can atttend .becouse i got notice 29 th march it means after 9 days i got then how do attend the court please give me sagation
thanking you

Sir,

On 06/03/2010 I wrongly deposited an amount of Rs 2500/- using deposit ATM in ICICI Bank A/c No[protected]Pranzal Saxena) instead of A/C No.[protected]Ruchika Sundriyal). As soon as i completed the transaction i noted that i have deposited against wrong A/c No.

Immediately, i informed the ICICI Chinchwad branch manager (Sushant) about the wrong transaction and requested to make the transaction of Rs 2500/- against A/C No.[protected]Ruchika Sundriyal). The manager told me to give an application for changing the same. As desired i worte an application and submitted it to the manager. Subsequently, he told me that they can't give details of the person to whom the amount is deposited as such i have to wait for another one week. As advised i done the same. Later, when i phoned the manager, he told me that the person is not responding as such they can't do anything.

In view of the aobve I am totally worried about my Rs 2500/-. Kindly do the needful.

Thanking you

Yours truly

SUDISH KUMAR
PUNE (PIMPRI)
[protected] /[protected]

Hi,

My name is Pradeep and my ICICI Credit card has been misused.

This happened on 24th of march 2010, I came to know about the same when I got a SMS by Icici at 10:10 pm on same date (card was misused around 8:10 pm on 24th march 2010.

I stright away called the customer care and ask them to block my credit.

Credit card misused on 24th march 2010 :

1) 20,000.00 @ Lakshmi gold palace(#475, Nanjundi arcade, 6th cross Sampige road, Malleshwaram, Bangalore -03
2) 19,258.00 @ lakshmi gold palace(#475, Nanjundi arcade, 6th cross Sampige road, Malleshwaram, Bangalore -03
3) 700.00 @ HP petrol bunk.

Now ICICI wants me to pay the bills for all this fraud transaction.


I have raised a complain about the same to Vijayanaga police station on 25th march 2010.

* The card was misused by a couple in Lakshmi gold palace and they are caught on CC TV.

Checks not done my merchant (Lakshmi gold palace)

1. Split transaction made (20,000.00 & 19,258.00) in 16 sec.
2.The name on the bill says Ramesh but the card says Pradeep.
3. Signature not verified.
4. Photo ID not collected or verified by the cashier.

Kindly help me with this case as I want to fight against this exploitation made on a customer. Who has never been a defaulter.

Regards,
Pradeep k
[protected]

To: From: Sekhar Biswas
3i INFOTECH LTD.
Unit: ICICI Bank Bonds FEB_2005 M/S Riddhi Siddhi Gluco Biols Ltd.
Maratha Mandir Annex Post Box No: 09,Falls Road
Dr. A.R. Nair Road Gokak - 591307, Dist: Belgaum
Mumbai Central Karnataka.
Mumbai - 400008 Date:16.06.2008

Sub: Change of Address and Bank Account No:

Ref: Bond Holder No:[protected]
Certificate No: 79362
No. Of Bonds: 3, Distinctive No:[protected]

Dear Sir,
This is to inform you that the above bond will be matured on Aprij08,2010 and my address and bank account no. is changed because of my service has been transferred to the address as mentioned below.
So I therefore, requested you to sent my maturity amount to the new address.

My New Address: C/O M/S Riddhi Siddhi Gluco Biols Ltd
Post Box No: 09, Falls Road
Gokak - 591307, Dist: Belgaum
Karnataka.
Bank Details: A/C No: [protected]
Name of Bank: State Bank Of India, Gokak.

With Kind regards.


S. Biswas
Tel: [protected]


Till day address are not changed.