ICICI Bank Complaints & Reviews

I am the seller of a property in Bangalore.

All property documents / details had been provided to buyer before loan sanction.

The buyer insisted that he would proceed with agreement only after he got it cleared through legal / technical team in ICICI. Valuation people came on Feb 25th or so. They apparently gave him the go ahead, after which we signed the sale agreement on March 1st.

The buyer has given EMI cheques and everything was supposedly ready for disbursement, with registration scheduled for April 3rd.

Now they are raising an objection due to horizontal deviation, deviation from plan and lack of setbacks

Mitigants
The property in existence for nearly 10 years now
Taxes up to date
All construction in the area is similar
ICICI Bank had funded the property in 2004 and loan closed only in Jan 2010.

The loan amount approved is about Rs.20 lakhs, when purchase price is Rs.36.9 lakhs. The buyer is contributing almost 46% (Rs.16.9 lakhs). Properties in the area are sellling for Rs.40-50 lakhs. Considering that, the risk to the bank seems low.


My parents have paid an advance for another home in RT Nagar and were supposed to sign the agreement today (25th) and move this weekend (27th and 28th)

I spent almost $750 to get the PoA attested by the Indian Embassy. They asked for several documents at different points of time, but we gave them everything. They even asked for my PAN Card details, saying it was required for disbursement.

After co-operating with them completely, why are they raising this issue now?

The buyer and his wife are both employed in good companies (Fidelity and Infosys) and their down payment is quite high. Its not as if they are going to default on the loan, even if someone raises an objection later on. I am sure they will deal with it and resolve it.

Did it take them ONE MONTH to realize that there are technical deviations?


If deal falls through, who is going to compensate for all the expenses, incurred by me as well as the buyer?

I fully intend to ensure that the buyer takes up this matter in Consumer Court for compensation, since I would be deducting all my expenses + penalty from the advance payment that he has made.
Facility vide application number :[protected]
Franchisee code : ADM[protected]
Reference Number : 60938697

I have not any transaction through ICICI BANK CREDIT 2003 with any one last three months .A massage on my mobil no [protected] is recieved on 24march2010.the statement says that statement for your icici bank credit card 2003 dated 23march due 11April is generated total amount due is 2415.43.

Cheque was deposited in Old Gajuwaka Branch of ICICI dtd 20.01.10. Cheque No. is 869074 and Cheque is of Dena Bank, Khaperkheda, Nagpur. Cheque got rejected on 23.01.10 due insufficient balance in the account of Dena Bank. After rejection of the Cheque it was sent to my Base Branch ICICI Basant Lok, New Delhi. After that I have made a request to the Customer Care of ICICI Bank to send the cheque to my destination branch i.e., Old Gajuwaka ICICI Branch. Cheque is in name of Mahendra Kr Vaish. Cheque was given by Mr. Firoz account Holder of Dena Bank. Cheque Amount is Rs.25000/-. After a week Amount balance was sufficient in the payee account but due to lack of Cheque I was unable to withdraw money from it. Customer Care informed that they have dispatched the cheque from my base branch to requested Branch on 9th of February by the SkyLark Courier. Courier people provided the Mobile No of an executive but that no. is not responding and Docket no. has not been provided by them after requesting also. In this way 3 months passed but till now no resolution is there regarding the subject. Till the result of the cheque is bleak. I would like to request you to see the matter seriously and take necessary action so that cheque should not go in wrong hands or misused.

Reg: Car Loan a/c no.LADEL[protected]:
My loan was completed in January 2010 and by confirming over phone for completion certificate and deletion of Hypothecation Clause from my Registration Certificate(RC), the bank told me that these documents will be sent to me by 23'January'2010 but till date it has not reached.
Please arrange to do the needful that the bank must send me the documents with the confirmation over phone. I am in urgent need.
Jagmohan Bhardwaj
([protected])

I applied for preapproved home loan last year (Oct-Nov 2009). In Nov 2009. I was sanctioned loan for Rs 4,11,000. They did it within week time...I appreciated it through my email to them.

In February 2010, I finalized deal for plot located in Saaligrampura, Jaipur. Saaligrampura is JDA (Jaipur Development Authority) approved colony. JDA launched this scheme in 1997.

I submitted deal agreement and other documents that ICICI asked for on 11th February 2010. I was told, that reimbursement process will take atmost 4-5 days. I waited for their call but didn't receive any for more than a week. I then contact ICICI and told bt official that there is no demarcation on plot. I explained that two sided boundary and plot number marking is already done by JDA. All other banks are offering loans in same scenario. After having few days discussion, I agreed to construct boundary on remaining two sides. When construction gets over, I intimated about same to ICICI on March 11, 2010.

PLEASE NOTE: I never got calls from ICICI officials. Every time I was making call. I even went to their office after taking appointment but found no one to entertain me. Frustrated !!!

On March 16, 2010, I again visited their office. Then ridiculous thing happen...ICICI loan officer said that we can't approve loan. I asked Why? They explained that we don't find any landmark near plot location. I argued that this colony is JDA approved, I submitted all documents, there is no dispute on property and it is clean (ICICI panel of registrars approved that)....then how can you reject? But they sticked to their saying that there is no landmark near plot.

Funny fact is that JDA map plan was with them, even they not able to locate plot....isn't this funny?

I simply ask them to hand over rejection letter to me and mention reason within it. But they don't even bother to do this. They handed rejection letter mentioning that loan is been rejected as technical norms not met. No other details provided. I urged to mention details but they keep saying that this letter is only what they can hand over to me. Don't know what's could be the reason....

They said that my application processing fee will be refunded to me. I was told to submit application to refund application fees.

My question is why this reason given to me so late after ONE month I submitted property related documents? Why ICICI emphasized on boundary wall construction when there was already no landmark there? Were they thinking that landmark will appear itself after demarcation? Why this decision came after I spend money on construction? Why???

Now, I am verge of losing this deal just because of all this delays and irresponsible actions. I may get my application processing fee back but what about time I lost? What about financial loss I will face if this deal breaks....

Poor customer care demonstration was shown up their officials and even more bad they have no value for time.

Based upon my experience, I strongly recommend NEVER approach "ICICI Home Loan".

LOAN A/C: [protected]
Manish Arora

I had requested for a cheque book which was sent on 12th March 2010 by ICICI bank. I am not yet receive it.
I am continually follow up with the Sigma courier from last 6 days, bot not getting proper responce from their Office. Alway getting roulade responce from them.

i have paid my all emi still manglore icici bank is not sending the N O C .The loan a/c numbear is LACHK[protected],and my phone nu [protected].i hope it will settle it fast...

Dear Sir
I am holding bond No[protected]four bonds ) for an amt of Rs 20,000.00. The redemption date is 08 April 2010. It is requested that the amount may pl be credited in my savings A/C no [protected], SBI Nangal Raya New Delhi.
Thanks
Sunil...

Dear Sir

I have two post paid connections in airtel. I have ebeen using these numbers for the past 4 years and was paying through ICICI - ECS for the past 4 years.

For the ECS - February 2010(342 Rs & 406 Rs = 748 Rs for two ECS), I am facing a problem of reversal of ECS and Reversal charge of Rs 276 for each ECS was been debited from my account on 17/03/2010. On an enquiry with Airtel and ICICI I found, the following details.

On 10/03/2010 - According to airtel They had received the payment through ECS(342 Rs & 406 Rs = 748 Rs for two ECS). But according to ICICI no such record.
From 10/03/2010 till 13/03/2010 - I had maintained a balance of 4266. But till my ECS was not passed (according to ICICI).

Since my ECS normally will be passed between 10th to 14th of every month, On 14th February I checked the balance and purchased some items and still maintained a balance of 1518 Rs. Still the ECS was not passed (according to ICICI)

On 15th February I had booked train tickets and also cancelled some tickets, For cancelled tickets I hadn't received the amount and the balalnce is 302.97 Rs.

On 17th, when my balance is less ECS was passed and Reversal charge of 276 + 276 = 572 Rs is been charged for ECS reversal on the ground of insufficient fund. But on the same day I had received the ticket cancellation amount 658 Rs summing up my balance from 302 to 960 Rs.

It seems they had waited for Insuffiient balance and levied the Reversal charge on me. If they have been waiting for clearance for such days why can't they wait and cleared after I had received the sum of 658 Rs on the same day.

Due to reflection of ECS reversal charges for an untold reason for waiting for clearance and also crediting an amount to Airtel on 10th (I don't know where does this amount came from?) I found ICICI is doing such malicious activities. Since this has been reflected in my bank statement I am unable to get loan in near future.

Kindly media and forum help me in this regard.

Regards
Venkatesan

respected sir,
to day i would like to request for settlement of my icici bank credit card amount ,i use it since 2004. i need settlent emi ,so that i give my payment,i need your help for closed my a.c. no.[protected].my possitation is not able to give - paid full amount on one time settlement,so i need emi with interest and i ready to pay for the same,
regards,
manishkumar b.punjani
rajkot-
m0b.no.[protected]

BAD BEHAVIOR OF YOUR EMPLOYEES

I also have experienced the same problem like Ms. Bhamini Mohan in the below comment. What action will ICICI bank take against these complaints.

Till Yesterday, I was thinking that ICICI bank is genuine and kind. But these kind of behaviors leads us the customer like me to change our decision.

My question is, Why your(ICICI bank) people are calling an unwanted number, and saying that we are calling from a courier company.

Are you recruiting Men and Women from Underground people.

Threatening a cheater is acceptable but to a unknown person shows that you are an untrusted organisation.

My Kind request to visitors of this site, kindly reachout this message to Whomsoever it should be reached to.

Hello Sir,

i want to inform you that, i have an salary account and credit card from ICICI BANK PVT. LTD.
in the month of December 2009 my salary account[protected] has been blocked by ICICI Bank due to non payment of credit card, but from August 2009 i have neither received any credit card statement for payment nor any Phone call from the ICICI Bank.

In the month of December 2009 My salary account has been blocked. On 02nd 2009 December my salary 13160.00 is credited into my account. which was also blocked. i am unable to withdraw the amount from my account.
I have talked with customer care regarding this, then customer executive told to me settled your credit card amount.
I agree for that and went to Customer care office which is place at Videocon Tower Jhandewalan, karol Bagh, New Delhi. ICICI Bank executive told to me my due amount is 44000.00. and this is settled in 40000.00. 13,250.00 Rs. deducted form my account on 09th December 2009 and my salary account is unblocked by ICICI Bank. after that i have make calls more than 10 to 15 times. but i have get same answer at all the time. Till now your sattlement is not approved. and i don't have received any call from ICICI Bank executive regarding settelment or due amount . Now once again my Salary account is blocked and shown the available amount is -39, 862.14. Please resolve my problem as i am really in a deep trouble. As my PF amount is credited in the same account.whenever PF amount is credited the ICICI Bank deducted which is not correct. If they have any issue, then contact to me.

Dear Sir,
I want to know My Accounts Detail. Pls, Send My Acc. Detail of my Car Loan. I Have Paid All My Emi at Mehsana Branch in This Month & When I Got My NOC Letter.
Please Send Me...........

My name is Parimal Chandra Ghosh and i have been a loyal customer of the ICICI bank for the last fifteen years. The wealth management division of the bank at Sector-18,Noida advised me to invest in a property named DLF New Town Heights in Gurgaon.
At the time of investment my relationship manager Ms. Riya Gon repetedly assured me that we have the option of selling the property within a year of the date of booking i.e. 6th February,2008 in case we were not interested in making any further payment. I sincerely abided by their instalment plan till the beginning of last year. Due to my deteriorating health condition i communicated to her my inability to continue with the investment plan.
Ms. Riya Gon and her immediate superior,Mr. Ajay Jadav Singh (Senior Reationship Mgr, sec-18,Noida) constanly convinced us throughout the entire last year to find us a buyer or persuade DLF to buyback the property. Needless to say, they have been unable to do so and moreover, they have now stopped responding to our calls. All our pleas seem to have fallen to deaf ears.Now, when the instalment is due on 27th March,after which DLF has handed over a notice to cancel the allotment, they have blatantly washed off their hands from this mess and left us in a soup.Had they informed us about this a few months back we would have started looking for a buyer much early on.
This word-of-mouth trust that we have shown towards our relationship manager and her superior is proving very dear to us.Now the situation is such that they are not even ready to have a discussion with the DLF people to grant us an extension. And DLF too, doesnt want to directly talk to us since this investment has been done through the ICICI bank.
I am shocked and hurt that bank like ICICI which advertises and boasts of values like trust,integrity blah blah has shown such an immense lack of responsibility and sensitivity towards dedicated customers like us. It is a serious breach of trust on their part. It is the sole job of a wealth manager to keep their clients well-informed at all times. Instead they have constantly kept us in the dark and now when we are so helpless they dont even bother to pick up our calls! What sort of a customer service is this? Is this how the bank trains its employees?
I strongly advise other customers to be wary of ICICI bank and not carried away by all the sweet-talk that all its 'able employees' have been well trained to do and dupe people of thier life-time savings.

I have not yet received redemtion proceeds of ICICI Tax saving Bond 012005 No[protected] Certificate No 76306

My new address is as under
Anup Kumar Sinha
C/24,Cauvery, Bldg No.41,
MHADA Complex,
Near Oshiwara Police Station,
Jogeshwari (W ), Mumbai

Anup Sinha
Mob [protected]

My demat account number IN[protected]. I have not received any account demat statement. Please send demat account statement by post as soon as possible . My mobile number is[protected].

Rohini Sindhi
c/o Vinoobhai Apabhai Patel
“BansiButt”
Near S.D.D.High school
Vallabhvidhyanagar 388120
Date:20 March 2010
For: 'ICICICARE=[protected]' ICICI Direct Account Opening‏
From: Headservicequality ([protected]@icicidirect.com)

YourRef: From: Pavan Balasaria pavan.[protected]@icicibank.coma

Subject: Request for Refund of FEE paid for ICICI Direct 3-in-1 account application No. [protected]
Ref: My S.B.A/C[protected] at your VallabhvidhyanagarBr. 388120, Gujarat
Matter: To ReceivemyRs.3000/three thousand only with interest till date
On this day I have submitted at your VallabhvidhyanagarBr.388120[Gujarat]hand to hand in person printed copy of CitiBank statement clearly showing Rs.3000/threethousand only debited from my account in favor of ICICI WEB TRADE LTD on 21stApril2006.
This clearly proves beyond any doubt that you were illegally using my fund entrusted in your care in full faith. If you were unable to open our account for whatever reasons . Your first duty and obligation was to contact us and return our funds.
Your shameless illegal act requires full investigation by concerned Government Agencies like R.B.I., S.E.B.I. ,NSE AD ALL PROTECTIVE CONSUMER COURT and agencies.
Since many years you have used our funds. Please be strictly informed any further smart tricks not to return our funds may be followed by very serious actions.
RohiniSindhi

Attached: CitiBank Statment
Duplicate Copy Retained with Bank’s stamp and signature confirming submission of documents.

Dear Sir/ Madam,

I am a Doctor by Profession. I am working in a Medical College for the last 8 years.

For last one week, some Ms. Pooja and Urvashi from Ahmedabad are calling me and my husband from phone no:[protected] and talk in a very bad manner.

They are asking for Rs. 7000. We and even they don't know for what they are asking? Can you help us to get rid of this kind o[censored]nwanted calls and people? Kindly help us to solve this issue.

Regards,

Dr. Margeyi M. Mehta

My name is Mukesh and i had been using a ICICI bank credit card No.[protected], when it was issued the company request for Policy and told if it would not suitable, you can close this policy without any charges but when closed this policy bank had charged Rs.5080 closer charges and another charges. when i asked to the bank they refused to reverse that amount and after that I stopped the payments.
Finally on 13th-mar-2010 I received a call from a icici bank representative from Mumbai, Mr. Ramesh Malhotra , he threatened and mentally harshed me and told make the payment immediate , I told to Mr. Malhotra first send me the copy of full and final settlement letter then I’ll pay the amount but he always threatened to make the payment first and as his regular threatening on phone I bound to made a cash payment on 16 th March 2010 and request to send me the settlement letter but after two days after making of payment bank has sent me settlement letter on 18th mar 2010 with the total amount of Rs. 28000.
Requesting you because bank is still not able to pay rest of the amount and as per his threatening I am not able to sleep and work properly.

Looking For Justic.

Mukesh Tripathi
[protected]

I have change my res. so pl arrenge to send my chaque on new add. given below.bank also changed it is as below.

BONDHOLDER No.6138260 & 6138261.


Ananda Vasant Upadhye.
102,Solanki plaza, behind Shahanai hall,
Louise Wadi,Thane West, Pin-400604
TEL[protected], Mobil-[protected].