ICICI Bank Complaints & Reviews

I have been trying to get a 3 D secure code for my Credit card taken from this bank as it is mandatory to book tickets on irctc but getting one seems to be an herculean task as it has already consumed my two good days to even get a proper reply.
System said registration failed and I should call customer service and register my mobile nos and email Id to proceed further. After having done the same, creation of 3d secure code is still not happening.
And after staying on the telephone line through several navigations for a great time the customer service executive opens his conversation with a statement which seems to be tailor made that the server is down and to call and try after half an hour. Its is very unfortunate that a executive without even listening to the complaint or query gives such a answer.

Hello Credit card Team,

I am Dhanunjaya Kota working for Satyam Computers Services Limited (formely Mahindra Satyam) and i had one icici credit card with the number **** **** **** 9004.
I used this card for Rs.34000 and I asked customer care executive people to change it to EMI and for this I asked them for 10 to 13 times approximately. But after around 40 days they are saying that "its already late so they can't change the amount to EMI's.
After three months I got call from credit cards payments recovery team leader and I have been asked to pay Rs.22000 out of Rs. 34000 and I made payment to one of the credit card executive. After this I got call from Pune credit cards department saying that they are closing my card. But the problem is recently I got a call from Chennai saying that I haven't made the payment for the above card and I told everything to them regarding the payment I have done to the above credit card ( I would have told them that I have the proof of payment but unfortunately I lost that proof while shifting from old house to new one).

Also recently I came to know that my report is there in the SEBI. Please remove my report from SEBI and If at all you people want me to pay remaining Rs.12000 also, I can pay it. But make sure that you people are removing my report from SEBI.

Hoping for the best from you
Thank you
Dhanunjaya Kota

my saving ac no[protected] in icici bank ACHALPUR br. dist.amravati mere ac se 8.2.2010 ko rs.3040/- auto debit home loan ka bataya gaya jab ki mera home loan emi 3411/- hai mera auto debit abhi tak huva nahi process shuru hai jab ke mai karib 2 salse ecs or auto debit ke liye lagatar koshish main hoo. aaj pata chala ki mere s/b a/c se LBAMI[protected] YE a/c main auto dbt. ka paisa gaya lekin mera home loan a/c no. LBAMI[protected] hai ab ye kiski galti se huva ye aap dekhe muzhe aapke icici mumbai br. se lagatar phone karke pareshan karte hai maine kal hi cash me 3411/-amt.receipt.no.[protected] sai ag. ko diye mera a/c HOME LOAN clear hai lekin aapke gair jimmedarana staff ke vajah se abhi tak mera auto debit shuru to huva nahi aur huva to galat a/c main paise jama kiye aapse binti hai ke mere saving a/c se gaya paisa mere home loan a/c main jama kijiyega to aapko BAHOT BAHOT DHANYAVAD......abhay mehata, achalpur, dist.amravati. maharastra

Hi Team,
I have raised dispute with ICICI Credit cards for fraud transaction on my Credit card.
Find below details,

Amount: 12,612-00,
Date:Nov 3rd 2009,
Beneficiary name:Ezeego 1 tours and travels.
ICICI dispute no:[protected],
Ezeego Case ID:[protected].

I did not get any solution till now.So I did not paid that amount.So Please dont include my name under defaulter list.

Regards,
Nagamanjunath,
+91 [protected].

Myself was an ICICI Bank EMI Credit card holder bearing no. [protected] validity from12/07 upto 12/11 which has been deactivated by paying all dues in the month of Dec'09 which was confirmed over phone by toll free service from ICICI. Still I am receiving SMS time to time in my mobile no. [protected] that still pending and showing total dues is Rs 3909.00 which is undesirable to me.

I would request ICICI authority to resolve the matter immediately.

I am regular payee of ICICI card holder. I have every respect of ICICI Bank service being a ICICI Bank saving account holder of my salay account since long.

Regards,

P K BANDOPADHYAY
ICICI Bank EMI credit Card No. [protected]
Asansol, Dt - Burdwan (WB)

The initial outstanding in the month of February'2010 was Rs. 28511.34,
Last date of payment was 25/02/2010. payment was made by 15th. of Feb'10 & the amount was Rs.25000. Balance outstanding was Rs.3511.34.therefore late payment fees may be charged on the balance amount,but inthis case the bank is charging the interest on initial outstanding amount of Rs.28511.34. this is my objection

3i infotech limited (Formerly ICICI INFOTECH LIMITED)
UNIT : ICICI BANK BONDS- JANUARY 2005

DEAR SIR,
I HAVE NOT YET RECEIVED PROCEEDS/REDEMPTION PROCEEDS OF BOND HOLDER[protected] CERTIFICATE 95898

KINDLY SEND THE PRECEEDS AT THE EARLIEST

THANKS
SUBHASH CHANDER BATRA
MY ADDRESS IS
14/6 PANT NAGAR JANG PURA NEW DELHI-110014, PH [protected]

Certain corrupt loafers unfortunately officials in ICICI Bank looted rupees more than thousand crores in ICICI Bank while ignoring the RBI directions and also deliberately released on benami names against the Government policies on fraudulent sanctions of credit facilities nothing but industrial loans to Sakthi Industries [ Loan Account Number [protected] and Sakthi Creations [ Loan Account Number [protected] ] in Vijayawada on deviating the policies of agricultural loans on intentionally deserted the formers is a grave offence to be viewed very seriously if not considered shall be presented in the High Court of AP for appropriate directions to CBI and other probing authorities to look into the matter of very serious fraud to seize the entire business of said ICICI Bank in India in the interest of public justice. All the competent officers are liable for prosecution to get back the losses as immediate recoveries properly and to fund back to the deserved formers as aimed in the policies of Governments in India.

A . Ramchandrareddy.
Chief Executive

Advocates & Journalists for Public Justice
AICPL-Regd 387/2001
#16-8-908/7 , New Malakpet Hyderabad-24, Ph & Fax : 24414736,Mobile: [protected],Email:[protected]@gmail.com
Vigilance Services against Crimes & Corruption

Dear All

I am Posting this complaint for an individual who joined ICICI Pru Life Insurance & was assigned the Job to recruit Insurance Business Partners

This sweet talker conned me in to becoming a business partner.After which he is giving excuses after excuses

I made a huge investment on his commitment that he will continue the Job

I have known from sources that he has joined Bajaj Allianz
Posting this complaint so that people are aware about this con man

Regards
Devang Badiyani

Dear Sir,

i am thillai i am working in ICICi Bank i resined my job OCtober/2008. April 2007 -October/2008 i am not yet to get PF Please do the needful

Regards
Thillai
[protected]

Dear Sir,

I have an ICICI credit card number [protected] vaild from 05/07 to 05/11.

By the above said credit card i have swiped at johnnesburg on 1st March 2010 at 12.55hrs for 5,500rands . Due to some differences of purchase i immediatly refunded the same 5,500rands at 13.07hrs on the same day. Were as the Credit card E-statement shows the difference of payment due for the same purchase as rs.2,932.13.

The purchase and other charges debit shows rs.34,514.39 but the immediate refund of the same shows (payments & other credits) rs.31,582.26 and shows the difference of rs.2,932.13. Please kindly advise me about the variation of the payment which will be helping me to pay the due. And also kindly intimate was there any foregin exchange rate was varied during the refund.

Thanking You.
Dinesh.M

ICICI BanK call centre..It has got one of the lengthiest IVR service.Once the standard options like language, purpose is selected, it's shows its real intention of not serving the customer. After all this it asks for Customer a/c, on entering it replies as invalid entry ( even after 3 time tried by three different people).They only ask for PIN no for authentication, when their policy says to be given on phone.If you're lucky enough you'll make through (1out 100), you face one of worst services on this earth, i had this experience in more than 10 occasions recently for different reasons. But still employers like mine insist on having an ICICI salary a/c. Please understand, it has staganted, the Bank cannot serve peopl any more.
It can only cheat with all fake services.

I am an icicibank credit card customer.I am facing financial dificulty as I lost my job.I have been charged with overlimit fee on 22/02/2010 and cash payment fee on 05/03/2010.My father made a payment through his bank account cheque for Rs 1000 for my ICICI bank credit card # [protected].He submitted the account payee cheque at the counter.Ad ICICI bank customer service says that they considered it as a cash payment because the bank account was debited immediately.Everytime my father makes a payment in the same way(cheque at the counter) and its considered as a cheque payment everytime but this time they considered it as cash payment and they charged me cash payment fee of Rs.110.30.Its not my fault.I have the cheque number(222923) that was used to pay my credit card.There was a new bank employee sitting at the counter and he was consulting his colleague and finally he did a mistake.He debited my father's account immediately.My father didnt ask him to debit the account immediately.

Also I have been charged with overlimit charges.I agree that my account went over the limit.I called icici customer services in january 2010 informed them that I am facing financial difficulty and requested them to inform me before my a/c goes overlimit so that I can make some payment to avoid overlimit charges.I was promised by a supervisor in ICICI bank customer services,Hyderabad that they will send SMS alerts to make a payment in order to avoid your a/c going overlimit.But on 22/02/2010 my a/c went overlimit because of the interest of Rs.1000 charged by them.And I wasnt informed.Had I been informed as promised by the supervisor,I would have made some payment to avoid any such charges.I have made so many calls to them for more than 20 minutes each call but all in vain.I paid 1 Rupee/min for calling them and the customer service talks so rudely to their customers.They are adding extra burden on me in my bad days when I expected them to be helpful.

please, send me statement for claming deduction under section 24 my loan account no. LBNAN[protected].

Hello Mam/Sir
Good Evening

I am working in Bharti Airtel and have salary account with ICICI ,

Someone has stolen my debit card and unfortunately my 4 digit pin also ,The culprit has withdrawn Rs 91,000 (Ninty one thousand).. from my account within 4-5 days for which i have already logged a complain in ICICI customer care team .

I visited the nearest branch and met with the bank manager he asked me to file the FIR in the nearest police station , I did the same thing and it was logged .
I requested bank manager to provide the CCTV camera footage ,so that i could identify the person if I could ,otherwise police could investigate the issue after getting the CCTV clips,
The bank manager asked me that he will provide that clips as soon as possible and it may take 2-3 days ,but i was going daily to know about the clips ,and bank manager said that we are trying to get these clips, because its not in our hand we have to also get these clips from somewhere else.

The whole day since last one month i follow up with the bank manger but there is no positive reply from him he says when we will get it we will inform you .

Now after one month ICICI customer send the below mail:
Dear Mr.Kumar,

This is with reference to your e-mail dated February 09, 2010 regarding Fraudulent transactions happened in the account.

According to our confirmation received from our investigation team due to some technical reason the atm clipping are not available .

With reference to the service request number SR[protected] , we would like to inform you that we would be unable to refund the fraudulent transaction amount in your account as it was a pin based transaction.

The account related information should be kept confidential by the account holder and should not be disclosed to any third party . The same is mentioned in the ICICI Bank Internet Banking Site.

Looking forward to more opportunities to be of service to you.

Sincerely,

Bhakti Shetty
Customer Service executive
ICICI Bank Limited


The details are given below:

Account holder name :Lokesh Kumar Singh
A/C no[protected]
Branch :Noida ,Sector -18
ICICI Complain no-SR[protected]issue date-2 feb 10)
Police FIR no : 42/10A (03 Feb 2010)


I would request to the concerned authority,please take action on the issue.why the CCTV camera was not functioning at the ATM premise and how can ICICI say that i told my pin to someone else,if they did not have functioning cctv at this ATM premise then why did they take more than one month to tell that camera was not working .
Please help to give me my money back .

Thanks
Regards
Lokesh Kumar Singh

DEAR SIR,

In the 3rd week of dec'09 , I had received a settlement letter from ICICI BANK collection people asking me to pay a sum of Rs.30,000/- in two installments which was duly accepted by me and I had issued two cheques amounts to Rs.15,000/- each in the month of Dec'09 & Jan'10. Both the cheques had been cleared .

All of a sudden on 12th Feb'10 a representative with ICICI BANK identity card had come to my residence and asked for the settlement letter to get the No due certificate.

Since I had the original copy of the settlement letter, I told that I will take a xerox and give it , but he insisted on me to give the same and told me that he would give a copy immediately.

After sometime I called him on his mobile and asked him about the xerox copy which he said it would take some more time and assured me that he will bring it back.

After which I kept on trying his mobile and found no response. I immediately contacted customer care ICICI bank and informed the incidence thru' mail .

Also visited their collection centres at Vardhama Plaza & Videcon towers which yielded no result.

Now the bank says they have not issued any settlement letter in my name. I wonder how the collection agent cheat the customer and that too with the original letter of ICICI bank mentioning the settlement details.

Though it was my fault not taking the copy of the letter but with the mobile no. and the name of the person given to ICICI bank by self could not fetch any result.

Having given the cheques, it is easy for the bank to inform me which agent has collected so that I can verify with them.

I have written several mails to the bank but there is no proper response except asking me to pay the balance amount.

I see a clear hand-n-glove with the collection agent and bank people , to give a forgery letter in order to collect the payment from the customer .

I request the forum to take a serious action with the bank collection agent.

Thanks & Regards,

S.Venkatesan.
[protected]

Dear Sir, Myself Mr Sujit Rajhuns holding a salary a/c with ICICI bank, Bhandarkar Road Branch, Pune. On date 2nd March 2010 at 07:00 PM I tried to withdraw Rs 6000 from SBI ATM situated near Tapovan Mandir in Pimpri, Dist :Pune, ATM ID : S1CN00592302, but the transaction was failed and ATM didnt dispense me the money. After some time i received SMS from ICICI bank that my account is debited for Rs 6000.
Please be noted that SBI ATM didnt dispense any money to me as the transaction was failed. Transaction was made on 2nd march 2010 at 19:00:56, i dont know the exact transaction # as the ATM slip was scrapped.
I've some urgent ECS, cheque payments to make asap, delay will cause the additional charge to me. Need to know if bank can refund me those additional charges.
I've raised complain with the phone banking as well as netbanking too, but when i call up customer care to track my complain they gives very diplomatic answers which is nowhere helpful to me.

Allready sent

I WOULD LIKE TO KNOW THE STATUS OF MY BOND CERTIFICATE NO 1748 & HOLDER NO[protected] PURCHASED ON 30-04-03

I am Sathyamurthy Iyer from Ahmedabad, Gujarat. I owned a credit 2 years back from Centurian Bank - CC No. - [protected]. Later recovery of credit cards was managed by ICICI bank and I had settled my credit card with ICICI Credit Card department in Sarkar I, Ahmedabad office for INR Rs. 32,800 (Ref/ICICIAHM/08-09/1208/67/FW/N/MAR). Even after two years of payment my account was liened last week for 2 days without any intimation. I was unable to withdraw any amount from account though my family was hospitalized. I have forwarded the request to your local credit card department at Sarkar I, Ahmedabad. regarding the settlement and necessary information as required. And even after a week of the same, am informed that my name still shows in the RBI CIBIL report with pending amount for the credit card. It is my humble request to your bank that please remove the pending amount on my name from CIBIL report.

Please check your records properly and do the needful. Early reply to this email would be appreciable.

Thanking you,

Satya Iyer