My name is Parimal Chandra Ghosh and i have been a loyal customer of the ICICI bank for the last fifteen years. The wealth management division of the bank at Sector-18,Noida advised me to invest in a property named DLF New Town Heights in Gurgaon.
At the time of investment my relationship manager Ms. Riya Gon repetedly assured me that we have the option of selling the property within a year of the date of booking i.e. 6th February,2008 in case we were not interested in making any further payment. I sincerely abided by their instalment plan till the beginning of last year. Due to my deteriorating health condition i communicated to her my inability to continue with the investment plan.
Ms. Riya Gon and her immediate superior,Mr. Ajay Jadav Singh (Senior Reationship Mgr, sec-18,Noida) constanly convinced us throughout the entire last year to find us a buyer or persuade DLF to buyback the property. Needless to say, they have been unable to do so and moreover, they have now stopped responding to our calls. All our pleas seem to have fallen to deaf ears.Now, when the instalment is due on 27th March,after which DLF has handed over a notice to cancel the allotment, they have blatantly washed off their hands from this mess and left us in a soup.Had they informed us about this a few months back we would have started looking for a buyer much early on.
This word-of-mouth trust that we have shown towards our relationship manager and her superior is proving very dear to us.Now the situation is such that they are not even ready to have a discussion with the DLF people to grant us an extension. And DLF too, doesnt want to directly talk to us since this investment has been done through the ICICI bank.
I am shocked and hurt that bank like ICICI which advertises and boasts of values like trust,integrity blah blah has shown such an immense lack of responsibility and sensitivity towards dedicated customers like us. It is a serious breach of trust on their part. It is the sole job of a wealth manager to keep their clients well-informed at all times. Instead they have constantly kept us in the dark and now when we are so helpless they dont even bother to pick up our calls! What sort of a customer service is this? Is this how the bank trains its employees?
I strongly advise other customers to be wary of ICICI bank and not carried away by all the sweet-talk that all its 'able employees' have been well trained to do and dupe people of thier life-time savings.
Aug 14, 2020
Complaint marked as Resolved 
pls beware with icici bank and try to settle the matter asap..and don't pay any thing without settlement letter.other wise they will take your all the money and still your outstanding will be remaining same...