ICICI Bank Complaints & Reviews

Dear Sir/Madam

I Just want to say that due to some mistake my online banking account was disable and after that i call to ICICI bank customer care No - [protected]-ludhiana(http://www.icicibank.com/pfsuser/bonds/bonds/bournetwork.ht...⇄ he said to me that He is not from ICICI Bank and its his personal Number. How can be it possible. The No. is on official website. And how can a company give any personal person no. on the official website.

With Regards

I am an account holder of ICICI Bank since 2002. Recently as there was some verification required to be done by IDBI Bank where I have applied for a Housing Loan, I requested ICICI BANK (on their website) to provide me an e-statement on my mail ID (same as I have given here) registered with them. On the same mail ID I receive my credit card statements (ICICI card) and also my saving bank account statements from time to time. But since the period for which the statement was required pertained to 01-04-07 to 31-03-09 I made this special request.

I was assigned a No. vide SR[protected]. All this about 15 days back. I was also advised to put up a voice call on their local call centre to get my Mail ID and DOB verified, which I dutifully did, but instead of providing me the statement they are making me move in circles. Just I am attaching herewith the entire mail trail for better appreciation.

These guys are a bunch of bluff-masters and bull-[censored]ers. Possibly because they have good rapport with powers that be in Finance Ministry and Reserve Bank they get away with their bloody actions. Fed up with their attitude and several such issues, I was compelled to shift my salary account operation to Standard Chartered bank. ICICI Bank in my opinion is worse than any other bank or financial institution in our country.

From:
"RATAN CHAND" <[protected]@rediffmail.com> | Add to Address book |This is spam




To: <customer.[protected]@icicibank.com>


Subject: Re: RE:'ICICICARE=[protected]' Re: Status of your request SR[protected]


Date: Fri, 09 Apr 2010 00:16:39 IST
Cc: <[protected]@REDIFFMAIL.COM>


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Dear Mr. Gurjit Chabda,

What do I make out of this. Your 4 hours is still not over ???!!!

Why are your people shying from providing me the statement of my a/c?

If it was not your intention to oblige to my request, why at all your people were bull- by verifying my date of birth, contact mail ID etc.

I do not have any good words left in my vocabulary for the most dismal rate of service of your institution. Moreover, it is still very strange to see that nobody is bothering to call even to tell what the real problem is. After sending a mail which is more like a system fired e-mail, you guys think your duty to customer is over.

Can you oblige to a last request - can you please contact me over phone (+91 [protected]) and provide me the mail ID of your CEO, I wish to convey her what I think of the organisation she heads.

I don't want a bloody bull- mail that my request will be processed within 4 hours, I want definite results. Earlier I was thinking of not resorting to legal recourse, but now I have made up my mind and your bull- ways have strengthened my resolve to fight it out to finish in every available forum.

Ratan Chand
SB A/C #[protected]
Cell: [protected]

On Tue, 06 Apr 2010 18:54:54 +0530 wrote
>


Dear Mr. Chand,

We regret for the inconvenience caused to you.

We have processed your request of e mail statement vide reference number SR[protected].


You will be receiving the statement as a separate mail at your registered e mail id, but not as an attachment with this mail with in 4 hours from now.

Looking forward to your co-operation in helping us serve you better.

Sincerely,



Gurjit Chabda
Customer Service Manager
ICICI Bank Limited.

CONFIDENTIALITY INFORMATION AND DISCLAIMER
>
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
>
>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
>
>The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
>
-----Original Message-----
>Subject: Re: RE: Re: Status of your request SR[protected]






>Dear Mr.Sultan,
>
>Please let me know how long is your 4 hours. Is ICICI Bank following 1440 minutes as an hour. Even by that standard the earlier promise of Ms. Shankari that I would receive the statement within 4 hours has already elapsed long back.
>
>Now, how long have I to wait for your promised service to materialise.
>
>Please let me have the e-mail ID of your CEO Mrs. Chanda Kochar, I wish to pose the same question to her. I am at a loss to understand as to why ICICI Bank is shirking from providing me my A/C Statement? Is it that they have done something wrong which they are trying to cover up before sending me the statement?
>
>I now need the mail ID and Contact Phone No. of your CEO and I would like to personally contact her for this purpose. Hope, that does not take 4 long hours!!!!!
>
>Ratan Chand
>A/C #[protected]
>Cell # [protected]
>
>
>On Fri, 02 Apr 2010 08:03:05 +0530 wrote
>>
>
>Dear Mr. Chand,
>
>We regret for the delay in responding to your e-mail.
>
>We have sent the statement from April 1, 2007 to March 31, 2009 to the e-mail ID that is updated in our records vide reference number SR[protected].
>
>You will be receiving the statement as a separate mail but not as an attachment with this mail with in 4 hours from now.
>
>
>Sincerely,
>
>>Sultan
>>Customer Service Manager
>>ICICI Bank Limited
>>
>
>
>
>CONFIDENTIALITY INFORMATION AND DISCLAIMER
>>
>>
>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
>
>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
>
>The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>
>-----Original Message-----
>>From: RATAN CHAND ([protected]@rediffmail.com)
>>Date: Tuesday, March 30, 2010 11:57 PM
>>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
>>Cc: [protected]@icicibank.com ([protected]@icicibank.com); [protected]@icicibank.com ([protected]@icicibank.com)
>>Subject: Re: Re: RE: Re: Status of your request SR[protected]
>
>
>
>
>
>When am I likely to receive a reply? All the lofty claims and all that fancy ads is nothing but pure .
>>
>>The promised service never materialised inspite of making verification calls twice.
>>
>>Ratan [protected]
>>
>>On Mon, 29 Mar 2010 23:36:13 +0530 wrote
>>>Gentlemen,
>>>
>>
>>>
>>It appears 4 hours has still not elapsed by your watch. Can u gentlemen please tell me in simple yes or no as to whether I am going to get the requested e-statement?
>>>
>>
>>>
>>Since a serious financial issue is hanging for want of this statement I intend to proceed against you for deficiency in service causing me irreparable financial loss.
>>>
>>
>>>
>>Awaiting your early revert.
>>>
>>
>>>
>>Yours faithfully,
>>>
>>
>>>
>>Ratan Chand
>>>
>>SB A/C #[protected]
>>>
>>Cell # [protected]
>>>
>>
>>>
>>On Mon, 29 Mar 2010 10:30:11 +0530 wrote
>>>
>>>
>>>
>>
>>>
>>
>>>
>>Dear Mr. Chand,
>>>
>>
>>>
>>With reference to our telephonic conversation and confirmation received, I have registered your request vide Service ReferenceSR[protected] fore mailstatement from April 1, 2007toMarch 31, 2009 and you will receive it within 04 workinghours.
>>>
>>
>>>
>>Looking forward to your cooperation and patience, and assuring you that best of our services.
>>>
>>
>>>
>>
>>>
>>
>>>
>>Share your experience on this e-mail interaction. Please click on http://www.hansaresearch.com/icicibank/eNew/emain.asp?prd=01&ICICICARE=37548...⇄
>>>
>>
>>>
>>
>>>
>>
>>>
>>Sincerely,
>>>
>>
>>>
>>
>>>
>>Shankari
>>>
>>Customer Service Officer
>>>
>>ICICI Bank Limited
>>>
>>
>>>
>>
>>>
>>
>>>
>>Our ICICI Bank website www.icicibank.comhas a new look. We urge you to visit the website and familiarize yourself with the navigation.
>>>
>>
>>>
>>"ICICI Bank now offers 6.75% interest p.a. on fixed deposits for 390 days, 590 days and 7.25% interest on fixed deposit for 990 days w.e.f. Feb 25, 2010. Please contact any ICICI Bank branch."
>>>
>>
>>>
>>
>>>
>>
>>>
>>"Please do not reply to any e-mail that asks youfor your bank-account-related information / details. These are called phishing e-mails and are designed withintent to fraudulently capture your bank account and personal details for misuse etc."
>>>
>>
>>>
>>
>>>
>>Stay connected for communication by updating your contact details through "Forms Center" atwww.icicibank.com
>>>
>>
>>>
>>CONFIDENTIALITY INFORMATION AND DISCLAIMER:
>>>
>>
>>>
>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
>>>
>>
>>>
>>
>>>
>>
>>>
>>-----Original Message-----
>>>
>>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>
>>>
>>Gentlemen,
>>>
>>>
>>>
>>>As per instructions from Bengalooru[protected] I have called the local Call centre #[protected] and got the verification with respect to DOB, Mail ID etc. done. I was promised that I would receive the desired E Statement on my mail ID.
>>>
>>>
>>>
>>>But unfortunately I receive the trailing mail. Can you gentlemen please enlighten me as to what is the difficulty in providing the statement of my A/C with you.
>>>
>>>
>>>
>>>I have every right to ask for a statement of my Account and such kind of response is totally ridiculous.
>>>
>>>
>>>
>>>Awaiting your early response.
>>>
>>>
>>>
>>>Yours faithfully,
>>>
>>>
>>>
>>>Ratan Chand
>>>
>>>SB A/C #[protected]
>>>
>>>Cell # [protected]
>>>
>>>
>>>
>>>On Fri, 26 Mar 2010 20:08:37 +0530 wrote
>>>
>>>>Dear Customer,
>>>
>>>
>>>
>>>Request Number:SR[protected]
>>>
>>>
>>>
>>>We are currently unable to process your request. Please contact Customer Care for further clarification.
>>>
>>>
>>>
>>>Please note: This is a system-generated e-mail please do not reply.
>>>
>>>
>>>
>>>
>>>
>>>Sincerely,
>>>
>>>Customer Service Team.
>>>
>>>ICICI Bank Limited.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>>
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>>>
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>>>
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SUB-change of address and change of bank particular for getting redemption of tax saving bond-03 2005-tsb two
Dear sir.
I Rakesh kumar nigam s/okaushal kishor nigam bond holder no.[protected] certificate no.49433 Distinctive no.[protected] no. of bond -six I did not received redemption on my new address
RAKESH KUMAR NIGAM
QR.NO.C-5 SECL COLONY BAROUD
POST-BAROUD, TAHSIL-GHARGHODA
DISTT-RAIGARH (C.G.)

MY BANK ACCOUNT NO. ICICI BANK[protected] RAIGARH (C.G.)

Hi Respected Sir,

I had visited Sweden on 3rd January till 16th February for Business reasons on behalf of my company Datamatics Ltd. Andheri.
They had provided me with an ICICI Prepaid Euro card with an 1175 Euros topped up via GreenChannel.

I checked my account on 8th Feb and found 10 ATM withdrawal transactions done as shown on my online account.This was shocking as the card was in my pocket at that time and the place of transaction showed as somewhere in Bulgaria.

I had reported this immediately since i never visited this country and I have my passport as a matter of fact.They blocked my card and after coming back to India on 17th Feb (GreenChannel asked )ICICI bank to raise a chargeback request to Visa adn asked me to wait for 45 days.
On 6th April i got a request from GreenChannel repiled back to me with Visa's reply to ICICI providing some documents statign the transactions are valid and they cannot revert back my money.

Please help me out.
I have attached the screenshot of my Prepaid card account where all transactions in BGN currency are fake and unauthorised.

Regards,
Ashish Thakkar
[protected]

Sir/Madam,

I am using an SBI ATM card but on the evening of 5th April 2010, almost all the ATM machines were either out of cash, out of order or heavy rush. I tried in all the ATM present i my area and finally found an ICICI ATM in Kingsway Camp. There was few people waiting, so I use the ATM and withdraw Rs.500. It seems the SBI server was down and the transaction was declined by the machine, saying "unable to process your request".

I went back home and check my balance online on SBI website and surprised to see that Rs.500 is already deducted from my account. Since the same problem already happened with me before with UTI bank, I just wait for 24 hours for it to reverse, but it is already 3 days gone and nothing happen. I submit a complaint to my SBI branch online and the issue is still pending, they say I also have to write an application to the ICICI bank who maintain that ATM.

I went to ICICI bank in Model Town and asked the lady (Miss Vijaya Kumari) to help me. Initially she seems to be helpful but the moment she knows I am an SBI customer, she immediately throws the ATM receipt to me and tell me go and complaint to the SBI.

As for me, I already regard this incident as my misfortune and a loss of Rs.500 for nothing, but I wonder with the heavy number of people around the country using ATMs especially SBI ATM, say, even if 1000 users throughout India loses just Rs.100 per day, how many crores bank such as ICICI would have gained through this unfair means.

Regards.

HI,

My self SIddharth Lonkar,i m using ICICI Card since last 4 years 7 every time i have paid outstnding against this card on time,only in the month of March'10 wrongly i have paid short amount of Rs.100/- from my outstanding of Rs.16745/- (i have paid 16645/-).And only for this short paid of Rs.100/- ICICI have charged of Rs.645/-.

So can you pls help me to resolve this issue.

I think ICICI should not not charged any LPC on regular coustomers ho is paying all dues on time in every payment cycle.


Regards,
Siddharth

Dear Sir,

I have maid the following complaint to ICICI Credit card on March 26, and the same being pending since. Please find attached email which is self explanatory. Please give me support and guidance how to approach next.
Thanking you,

C.K.BABU
[protected]
E-244, Alpha - I,
Greater Noida.

____________________________________________________

(Email send to ICICI ON 26 th March 2010)

Customer Care,
ICICI Credit Card,


Dear Sir,

Please find attached Bank statement for rectifying the mistakes in my credit card statement. vide my complaint No: [protected]
I have made a cheque amouning Rs. 28485/- in favour of ICICI Credit card on 14th March 2010 vide cheque No: 284157. Which has been debited in my HDFC Account on 18/03/2010, but it is not reflecting in your statement. You are requested to rectify the mistakes and vaive of the extra interest and charges debited .

My credit card No: (Mentioned my credit card)
Your immediate attention appreciated.

______________________________________________________

Second complaint: (Email send to ICICI ON 7th April 2010)


ICICI Credit card customer care,

The same mistakes are being repeatedly done again and again. I have mentioned in my email that I have made payment for Rs 28485/-, but again you are written wrong. Please refer your below email. As assured by you I am waiting for your reply.; I am getting frequent alert sms email for making payment by 11th April 2010. I have received the confirmation for reversal of interest and charges debited. Again the issue remains as same. Where is my money gone from my account? Why you people are harassing the customer again and again though I have paid excess money. I am taking this issue very seriously and will not mind to go to consumer court for the harassment and mental agony and recover of my money as well as interest along with damages for which you are solely responsible.

I am forwarding this copy to consumer forum for information.

Your early response appreciated for this.
Thanks in advance.

C.K.BABU
[protected]
E-244, Alpha - I,
Greater Noida.

This is the reference of credit card no [protected] where i am subjected to CIBIL negative due to non payment whereas I have settled the full payment and surrendered the card in 2006.

I have done only one transaction through this card in May 2006 of Rs.1645.00 and the same has been cleared by CASH on 10 June 2006 post that we have closed the CC and we have not done a single penny transaction. PS : Have the payment slip for the payment made.

Inspite of that I have asked to make the payment which I had addressed the issue through the toll free number and was promised that the bills would be cleared with zero balance left.

Now I was declined a loan due to negative by CIBIL as we have an outstanding with ICICI and am subjected to mental torture.

Since then I ve been contacting the customer care and I do not get proper response to address my issue and am disappointed with this kind of service.

Request you to resolve this case on high priority or I have one choice left which is to approach CONSUMER FORUM.

Expecting prompt and favourable response.

Best regards,

Deepak Dhingra

Please refer bond holder no[protected] and distinctive nos[protected]. I had purchased icici infrastructure tax saving bonds in Mar 2005. The redemption date is 08 Apr 2010. Please note the change in address.
Lt Col Tejinder Singh
OC, Defence & Employment Company
HQ 12 Corps
C/O 56 APO
Please credit the amount in my UBI bank Saving a/c no [protected], Mani Majra , U.T. , Chandigarh.
Please also note that i am not in receipt of interest because of change of address.

Hi,
This happened two months before. I visited the ATM/Bank of ICICI @ Sholinganallur after banking hours, to drop a cheque. As there was no pin/stapler available to attached ATM, i was trying to reach out to bank employees (adjacent entrance) through the half closed shutters. Immediately, the security guard, appeared from within, and asked me not to enter the bank after banking hours. I did not enter the bank, but instead asked him why there are no pins, and whether i could get one. He was insisting on me moving out, but never lent his ears to my request. He started shouting at me, and he telling me the rules, and how he is empowered to handle the situation by opening the fire with his gun.

I was shocked, by the attitude of the security. He has the permission of the authority to shoot at people or theif and kill them. The judgement of whether a person is theif or general public with ignorance should be ascertained in the first place. And in my opinion, he is not supposed to reveal his power to open fire. The bank authorities / Home ministry should take utmost care in vesting such powers to security staff. They should have continuos evalutation scheme whether this person is stable minded. Since most of the security staff are not well educated, the tendancy to turn hostile is high.

So i kindly request the concerned authorities to educate such people, how to handle different situations and be in stable mind. And not just boast of their powers.

Dear sir,

I have taken the loan from Citi bank & ICICI bank,

I have not repayment done last Six Month,

Because I have not working presently, I am now unemployed at present.

Please suggest me,

They are not give any notice for me,

What can i do for this,

Please help me,

Regards
N.Soma sundaram

Resp. Sir

My Name is Vishal Prabhakar Patil I had working in ICICI Bank Pvt. Ltd.
as Credit Officer in 2006-07
My Joining Date is 01-Jul-06
But I dont have my resign date and Emp Id
For the PF Application that i required
Pls forward it on my mail id
My PF No is DL/32000/18728

Hopeing your reply

Thanks & Regards
Vishal Patil
[protected]

I have purchased tax saving bonds ( bond holder No.6580871), Feb.2005. The redemption date is 8th April 2010. I have also submitted my Bank details and other particulars with reference to Bank's letter dated 17th Feb. 2010.I have not received the redemption warrant till to date.

Dear Sir/Madam,

my twoweelar no is AP25N3865.
I dont have my lone no so please send my lone no and acount statment.

please send as early as possible,than i can pay the balance amount.


Thanks & Regards,

K.Naveen kumar.

I am C V Haridas,Sivasakthi,Podikkund,PALLIKKUNNU POST,Kannur-670004
On 27.02.2001,vide Application No.A 1394697 invested Rs.20000/-to ICICI Safety Bonds,February 2001.
( The Bank Draft No.854702 dt 27.02.2001 drawn on State Bank of Travancore,Calicut (Kerala) Branch
Soon after sending the application along with the draft, I was transferred to different places.
The relative Bonds have not been received so farbr...

My credit card no-[protected] already settled my credit card outstanding amount in the year of[protected]amt-4702/- clear amount ) but in CIBL report they mentioned "WRITTEN OFF", I am not able to understand ICICI bank behavior already closed all transaction with ICICI why the hell they have given my name in CIBL. Please help me in this matter..
Let me know what i can take action on ICICI bank.
Despairingly waiting your help.

Regards,
Ranganath

I AM HAVING 3 NOS BOND ICICI TAX SAVING BOND-012005-TSB-ONE VIDE BOND HOLDER NO.[protected] AND CERTIFICATE NO 125896 WITH HAVING DATE OF MATURITY 10/03/2010. TILL DATE I HAVE NOT RECEIVED THE REDEMPTION AMOUNT ALONG WITH INTEREST FOR THE YEAR 2009-10

Dear sir,
I Mr.Mohammedhusen Ushamanbhai ghanchee bearing the Two Wheeler loan A/c.No.LTDHK[protected].At your Ahmedabad.Gujarat Branch.
With Regret i inform you that I Have already paid all the Due Amount as on 18.01.2010.at yr ICICI Opp.Sales india,Ashram Road,Ahmedabad.during my personel visit & the instruction given by yr Loan Dept at the same time.Also at that time the N.O.C Letter for RTO Clearance was not issued to me & as per assurance by yr loan officer the N.O.C.Must be reach to my Resi Add within 7 Days of Final Payment(18.01.10).
Than after 15 Days, when i personaly visit to yr said branch again the officer promissed me that you will definatly recd yr N.O.C for two wheeler within 7.Days & submitt requisation on internet to yr Bombay Office in my precence.
But still today i have not recd the Said Accounts N.O.C.Letter from your Side this is very much shameful for yr org.
Further once again i request you to send me my N.O.c.as per my residential address. I am facing to much trouble withot the necessory procedure of R.T.O.pl treat urgent & intimate me by said email id.

Thanks a lot.
Yours,
Mohammedhusen U Ghanchee.
Beka tekri.
Opp.Masjid.Kacheri Road.
Dholka.Dist.Ahmedabad.gujarat.

Dear Sir,
I am bond holder no 6234316 of ICICI Tax Saving Bond(Option II). My Distinctive No. : 364355 – 364360, Certificate No. 82338. I have received the redemption amount of the above mentioned fund vide cheque no. 213591 of ICICI Bank Limited. But my Bank A/c No. mentioned therein is non-existent now. As instructed by the local office,I have returned the cheque to 3i Infotech Limited,Tower # 5, 3rd Floor, Infotech Park,Vashi Railway Station Complex, Vashi,Navi Mumbai-400 703, Maharashtra, India with a request to send me the either another cheque with the latest account detail provided by me or directly credit the amount into my S.B A/c of Bank Of India (detail provided in my letter).I also have send a cancelled cheque of the latest A/c with the letter. Now how do I know the status of my request as I have neither received any cheque nor any amount get deposited into my A/c by corebanking facility. Please give me the status of my request.

I am using icici bank credit card no [protected] since nov 2007 and on 11th march 2008 I swiped my card for Rs 20000 and called customer care on 13th march 2008 to convert the transaction into the emi and on customer care I was told that I would be charged 10% reducing rate of interest but when the charge was levied in the month of may 2008 then I found that they have charged me 18 % of reducing rate I shared around 100 e-mails with them and all the mails are with me in the record but nothing happened from there side then in the month of Oct 2008 I presented this case in Banking ombudsman and on 22nd Jan 2009 a meeting was organized by Banking Ombudsman between me and icici bank officials though I was absent in that meeting but the case was in my favour and they ordered icici bank to adjust all the extra interest which they charge from me into my loan balance account on 22nd jan 2009 but till yet they haven’t did anything and as a loyal customer I was paying them all the emis regular and after 1 year of winning the case also I paid all their dues well in advance and I paid the total amount due till Dec 2009 but from Jan 2010 I had stopped there payments because they were not reversing my charges and now daily I am receiving the calls from there side and they are harassing me to make the payments and they call me up and tell that should we sent the person for taking the payment but they don’t see that why I am defaulter I am defaulter because of them because they are not making the payment they are harassing thatswhy when there was no way to take my money back I stopped their payment. I hope so you will look into the case and help me in this regard. There are some webites below in which many of the customers and Icici bank employees have given there nos that even they are not getting there dues after being a employee of the company. Instead of Khayal apka the new slogan for icici bank should be gali gali me shor hai Icici Bank Chor Hai.

Enclosures
1) Letter of Banking Ombudsman