ICICI Bank Complaints & Reviews

Hi Venkatesan,

We are the customer service team of ICICI Bank. Please mail your account details and contact number to [protected]@icicibank.com (Subject line: UID 303279) & we will get back to you.

Regards,
ICICI Customer Service Team

ICICI Bank Credit Card Department — Drawing of payment from my saving account of the same bank without informing me or taking any consent from me

I am holding ICICI bank credit card since last more than four years. I am paying the usage regularly to the bank without fail. In last May I did purchasing of somewhat around Rs.40, 000/- through the card. I was to make the payment, meantime I got a call from the Customer care person of the bank that with only the processing charge I can make the payment by EMI without any interest. I accepted the option for which I got a letter saying the details about the scheme and payment breakup. The letter also stated that If I don' t wish to go for this EMI option than I can withdraw within 15 days after receiving the last statement.

I found in the breakup that I am charged very large amount as processing fees, So I decided to Pay some of the amount (Rs. 17000/-) in single shot and to go with EMI for only R.23000/-. I called to the phone banking officer to cancell those transactions from that option, she refused for the same. So I mailed the bank and paid Rs.17, 000/- in one shot. Then after according to EMI of Rs.23000/- I was making my payments along with that of my regular usage. But in the bank statement the due for Rs.17000/- was not removed and bank continued to charge me the service charges as well as late payment fees on that.
I informed the Nodal officer Mr. Prasanna Shinolkar, RBI (Banking Ombdusmant), CERC-Ahmedabad for the same by phone as well as in writting.

Me. Shinolkar contineously reassured me that I am right and will get all my money back, but no action was taken by the bank for that.

On 30th March, 2009 I got a message of thanks from the ICICI bank for making the payment of around Rs.23000/-. Which was a surprise for me. I am having my salory account in the ICICI bank which was having Rs. 23000/- at that time for all my Incom tax settelment. I had drawn cheques against that amount for my Investment of[protected]. ICICI Credit card department drew that amount without intimating me or taking my consent.

ICICI credit card department has never ever informened me about their such right, nor they inform me for the same. I faced it very difficult to manage my Incomtax setellement for 08-09. Still the money has not been returned .

As per the statements provided by the bank I can produce the evidences that I have paid more the amount against the amount due till december 2008(By which my credit card has been blocked by bank).

I Have faced so much problem regarding the same. Still I am regularly getting collection calls from the bank.

I want My money back as well as compensation for whatever mental harassement I have faced in last more than one year. I WANT JUSTICE.

Dear Manishkumar,

We have made a note of your contact details as mentioned here. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Resp.Sir,

This is requested to your goodself that I had been made full & final amount at your Credit Card department on Feroj Gandhi Market Ludhiana on dated 20th September 2008, through Chequee of Rs. 2650.00/- (Two Thousand Six Hundred Fifty) of ICICI Bank ltd.
My Credit Card No. [protected],

In this sequence I have not been any transaction of the above card because I have no any Card Pin bynow and not need to Pin No in future because i have been destroy the same on depositing date as per the instruction of your department. Why your credit card department sent numbers of the mails to deposit the balance amount.
My full & final letter No. IBCC/COR/2548/08.
This is my personal request to you kindly do the needful as soon as possible. my mail ids -murli.[protected]@gmail.com, contact No.is [protected],

Tata Consultancy Services — Threatening an Unknown Person

BAD BEHAVIOR OF YOUR EMPLOYEES

I also have experienced the same problem like Ms. Bhamini Mohan in the below comment. What action will ICICI bank take against these complaints.

Till Yesterday, I was thinking that ICICI bank is genuine and kind. But these kind of behaviors leads us the customer like me to change our decision.

My question is, Why your(ICICI bank) people are calling an unwanted number, and saying that we are calling from a courier company.

Are you recruiting Men and Women from Underground people.

Threatening a cheater is acceptable but to a unknown person shows that you are an untrusted organisation.

My Kind request to visitors of this site, kindly reachout this message to Whomsoever it should be reached to.

Dear Munaf,

We're the customer service team at ICICI Bank and we regret the inconvenience caused to you.

Please email us with your contact details and specific issue at [protected]@icicibank.com (Subject line: UID 301655). We'll be glad to be of assistance.

Regards,
ICICI Customer Service Team.

hello sir.
I have a complaint against your employee who working as a employee in TCS office Gurgaon, Haryana. His name Rohit Singhal belongs to agra. He does not have good manner to talk with others. very bad person. who does not know how to talk with others. actually i came for interview there. and ask to him something. he talk with me very badly. like ja yaha se q aa gaya hyai tera kuch nahi hoga. like this. i asked him his name and city. and i complaint to u. please take action very fast. and terminate that employee. because TCS company has a good brand image. and its effect on your company image. so u have to take action very fast. i attached his facebook ID links http://www.facebook.com/rohit.singhal.52 u can see his profile with his snap and take action very fast. because your company not like other company. it has good image in the world. so break his attitude.by terminate this employee

Thank You.

Amit Sharma

dear,

pls beware with icici bank and try to settle the matter asap..and don't pay any thing without settlement letter.other wise they will take your all the money and still your outstanding will be remaining same...

Hi Lalit,

We apologize for the inconvenience faced by you. We will be contacting you shortly to help rectify the matter.

Regards,
ICICI Customer Service Team

Dear Rameshkumar,

Please drop a mail to [protected]@icicibank.com with your account and contact details & we will revert back.

Regards,
ICICI Customer Service Team

dear sir, i want to know my accounts deatail, pls, send my acc. deatail of my car loan, i have paid all of my EMI"s, so pl check, my loan no LAKRN[protected], konda anil kumar, car no AP15 S 6669, my mobail no [protected], and present address. 192 krishna nahar apartments, block 2, plotno D1, thiruvallavar salai, mugappair east, chennai-600037. and pl send NOC

ICICI Investments — Investment section of ICICI Bank

I had invested some amount of money through ICICI Bank extension counter in Mysore, towards Reliance Infrastructure Bonds in May'09. Now it is Dec'09, and I have not received the physical copy of the bond nor any acknowledgement from Reliance company about receipt of money.

On contacting Online Accounts manager, they responded get in touch with the branch where I had invested. Branch officer, has a paper of all the investors and claims none of them have received the bond details. I feel some fishy with the Officer who was in-charge of Reliance infrastructure promotions. Amount has been Debited from my account.

From last one month I have been chasing ICICI Bank officials, but everyone is passing on the ticket from one person to another without any solution :(

ICICI Bank Credit Card — breach of trust by the bank

Dear Respected reader,
here i want to introduce my self as one of the exesting customer of your bank icici bank ,
i have been a customer of your services for last 10 years in lucknow branch hazratganj star tower main, earlier it was at commercial motors building and now it is in Mr. khalid bhai's building at hazratganj giving above reference to aducate enough to inform you that i am one of the old one,
here is the points


2. i am having one saving ac no.[protected] bearing the name of nafees ahmadsiddiui.linked with direct.com


4. The creadit card holder for last 6-7 years or more card no. is. [protected] bearing the name nafees ahmad siddiqui


point

I have been a regular payer of the creadit card amount which i have to repay till date but before few months i was unable to pay my amount cause my net was not working and i did not had time i was so bussy that i could not pay the amount mean while bank person rings me and ask me for the payment i said ok i will do it and i did for some amount the things goes on goes on and now they are asking me to pay the entire amount of rs.30,000 of the acctual amount of Rs.15,000/-till date 13.01.10 dispite the commitment made by one of the person of the bank that this will be sitteled upto[protected] /- i said ok but for my conveienience kindly convert it into two equal emi he said ok but "you have to deposit at least thousand rupees" i said ok i was in delhi that time inspite this i got deposited Rs. 1,000/- to the bank person who came to my office he given me the assurance that he will rectify the problem and get back to me soon but he did not come to me but one thing he did not forget which is to cease my saving bank[protected] which is having 13,000- to 16,000 which was linked with my trading account when i was trying to retrive the amount it was not showing to any thing i am shocked i thought there would be some technical fault but when i enquired about it i was told that your account has been blocked , i thought it is the total negligence and breach of trust without informing me how it is possible to cease my SBA, I am really dipressed, sp kindly take some action and register my complaint, i am ready to comment when ever i am asked to do so and i am mentelly haresed and i want a compensation of Rs. 1,00.000.00/- from the bank to distribute it amoung the poors and needy not for me.

Dear Mr Siddiqui.

We are sorry to know how you feel.
Our customer care representative will contact you shortly to attend to your issue.

Regards,
ICICI Customer Service Team

call bhavesh Gupta. Zonal Head

Dear Parimal,

We apologize for the inconvenience faced by you. Please do send us your contact details at [protected]@icicibank.com and we will get back,

Regards,
ICICI Customer Service Team

I completely agree with you Mr.Parimal,

Even the same treatment happened to me with one of the relationship manager however in different product line in insurance segment..they repeatedly assured the guranteed return of 15% and sold it to me..those are my hard earned savings for my daughters higher education...despite of so many attempts..they told me that why i was so ignorant when purchasing the policy...i was shocked listening the line from same relationship manager who sold the product to me...however i am not that big ticket customer ..so i am hesitating to proceed further..

Thanks
Vijay Vyas
Teacher

Hi Mr. Piramal,

I have also been a wealth management account holder of ICICI bank for 6 years now. Fortunately, I have had exceptionally good service from the bank. On numerous occassions, my wealth manager guided me to make good investments given my profile and background.

I am no one to comment on your case but I would like to add the following:

1. Generally when a wealth manager advises us of any investments, they do tell us the way to get out of it in case things worse. In feb 2008, housing prices were going up, the economy looked solid (apart from the 4000 point sell off in sensex in January 2008), and more importantly the consumer confidence was phenomenal. At that time it was easy for anyone (including experts) to believe that houses bought during that time could be sold at a premium. I am assuming that your wealth manager might have said that we can dispose off the house if you are not able to continue with your payment. The problem is that the economy turned around to an extent never seen before globally. It was very difficult to find a buyer at a reasonable price.

2. I was also personally promised by a very very reputed builder that in case my house price comes down, he would buy at atleast my cost price. The builder ofcourse turned his back when the property market turned very bad. The builder was on the verge of insolvency at some point in time. In your case, its possible that verbally such a thing could have been communicated by the builder to your relationship manager which might have caused some confusion.

3. If we forget about what has already been done, my advise is that you can always take a loan to pay off your instalments. I am assuming that since you hold a wealth management account, your financials are strong enough to get a loan plus now that you have paid a part of your instalment, the lender could hold your property against your loan. The economy is improving day by day. The house prices are also now increasing. The global markets are also quite robust now. Yesterday's job data in U.S. should mean a recovery now (though it's not going to be one way). You can always start looking for a buyer and dispose off the loan as and when you get a reasonable price.

I am not trying to protect anyone and I understand your concerns. You must be really upset given that your health is also not good. I just read this story and could relate to it in some way. So, I thought I would just share my opinions.

Wish you luck and hope you can solve this problem soon! Keep faith in God and take care!

ICICI Bank — Inadequate Information. Lack of trust

ICICI bank has been the most pathetic bank in my view in India.
I recently started procedures to open a Current Account for my new company rvr
The nae of my company has no shortform. What it is, is the fullform itself
They did not inform me about their ill fated rule that they do not allow accounts to be opened under shortforms or abbreviations.
But the fact of the matter is that my company name is NOT a shortform or abbreviation.
Its been 3 week and I got a call today from the branch manager at Kandivli-West that they will be unable to process my account.
I have collected payments for that account name since 2 weeks and the cheques are lying in limbo.
When I requested to have a word with the Zonal manager, they did not let me reach to him.
There is no transparency in this bank and it has costed my time, money and prospects in my business.
Pathetic Banking, no respect for customers.

is there an official way of filing a law suit against such an issue ?

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.kindly refer "1610660" in the subject line.

Regards,
ICICI Bank Customer Service Team.

I agree with mr primal I am facing almost same problem with Icici wealth team . I am slowly withdrawing all my money from icici bank and I strongly recommend the same to other customer ! BE VERY CAREFUL WITH YOUR HARD EARN MONEY!
Capt Deepak mago

I Have been a Customer of ICICI Bank for the last over 10 years. I have two wealth Management accounts with the Bank - 3 in one accounts.
The accounts were opened with the Nariman Pt Branch where I was working. I am now retired -over 5 years & reside near Hughes Road.
ICICI had opened a branch at Hughes Road a couple of years back. When I had approached the ICICI bank to transfer my account to Hughes Road Branch since it was convenient - now that I am retired- but was informed that I could operate the Existing bank account from Hughes Road & there was no need to transfer - since they have " Anywhere Banking". I have since placed FD's with the Hughes Rd Branch which they have accepted.

Today when I went to submit The KYC documents to the hughes road branch - I had received an e-mail from the bank to submit the same- only a few months Back a Representative "Wealth Manager !" had called on & collected the same- I don't know why they need that again.

When I went in person to deliver the required documents - I was rudely told that they can't accept it & I have to submit it to the Nariman pt.
My request to them to forward it to Nariman point branch was also turned down.

I receive regularly mails / calls from the bank & their "wealth managers" who change every other day - promising the 'moon".
I am shocked that they could not handle a simple thing like accepting & forwarding the Documents to the concerned branch.
I fail to understand what kind of " Any-where" banking is this.
Or are they interested only in multi-crore accounts ??

Bijoor - ac no[protected]

Thank you to those who have posted their experiences with ICICI bank. As an HNI customer from Bangalore, I was carrying out a due-diligence exercise and have now decided not to move my account to ICICI Wealth Management branch.

I deposited 35800/- (Thirty Five Thousand Eight Hundred)Rs. in ICICI Bank Hazaratganj in acount of Ranjeet Singh A/c[protected] ICICI Delhi in Jan-2010 but by mistak this amount had been transfered to Anil Kasyap a/c[protected] ICICI Delhi. The bank wants the signsture of Anil kasyap on the Stamp Paper but the address C-6/7 Block C Vikas Nagar Delhi and Mob No- [protected] are both wrong and No is switch off.


Thanks
Sheela Vishwakarma
105/219 Phoolbagh Hussainganj
Lucknow.

Dear Anup,

We apologize for the inconvenience faced by you. We will contact you shortly and help rectify the matter.

Regards,
ICICI Customer Service Team

ICICI Demat — Password not delivered

Hi,

I have not received ICICI Demat (linked to SB acc[protected] password for more than 15 days now. After checking they replied on mail that PIN mailer address is wrong, although they are sending quarterly statement to correct address. They are not replying even after 5 days of repeated mails to correct the their typing mistake. I am losing my money due to inability to transact.

Regards,
Santosh

ICICI Demat — Failure on commitment

There was a wrong commitment that was given by the bank representative.
I was informed that by 27/07/09 I will getting all the documents related to my demat account
To be in the safer side I was excepting the documents by 29/07/09.
On 29th when i called customer care then i got the information that it will take next 5 working, and the commitment was delayed by one week.
The only thing that i dont understand here is why do the bank representative from ICICI needs to make a wrong commitment.
When it comes to us we need to follow the time given by the bank very strictly else we are penalized, now what about banks.
We have been Hearing in the news that of the default customer of credit card the payment will be taken from the employer but bank never made any rules that if any customer goes to any atm and if the transaction is not made bank will be defaulty and will pay some percentage of the amount that the customer was supposed to make a transaction as fine.
Why is this one way path followed???
And if there is any such rules then why they are not updated of highlighted to the customer?

sir my demat a/c is lock. pl unlock my a/c and give me new password.

thanks

Dear Pappathi,

We apologize for the inconvenience faced by you. We will contact you shortly and help rectify the matter.

Regards,
ICICI Customer Service Team

sir
i have dmat a/c in your bank my a/c no is IN[protected]. I HAVE E-INSTRUCTION facility . i have requested for a new pasword for this E INSTRUCTION.i am in touch with ypur coustomer carw e for last one month to send me a new pass word . the detail of consignment given by different peple attending complaint are[protected],[protected], sr[protected], and[protected].i am sorry to pointout out the carelessness on the part of someone not bother to ans.kindly look in to the matter &do the needfull.

kusum bakshi
19.4.2010

DEAR SIR,

HOW TO GET THE DEMAT ACCOUNT STAMENT ONLINE
PLEASE ADVISE


WILLIAM PINTO
([protected])

I applied for L&T infrastructure bond through ICICI Bank Dmat A/c. How can I know about the allotment of certificate.

Thanks.

S Bhargava
[protected]

hi I made the transactions on money to india on apr/27/2012 from bank of america account from usa.
This is with reference to your Money2India transaction with tracking Id M2A08432917/M2A08432847.
I made the transaction when i was in usa and now i am in india i went to bank 3 times in person then also not resolved. there are saying we can not do anything saying they are on hold they asked me photo id, bank statement bank of america, ssn i gave at verfication time and now they asked me again i gave now also then also they are troubleing me.

the amount is 10000$ if you are in my palce what you would do just tell me.. and waht about the intrest and they are not at all responding i called 100 time to customer care and also email with screen shots... and what else i should do...

Dear Dr Mehta,

Please drop a mail to [protected]@icicibank.com with your account and contact details & we will revert back.

Regards,
ICICI Customer Service Team

Dear Mukesh,

We apologize for the inconvenience faced by you. We will contact you shortly and help rectify the matter.

Regards,
ICICI Customer Service Team

Your sms states that the renewed card has been delivered to me on 16.3.10 by BLUEDARD.AWB[protected] WHILE NO CARD HAS BEEN DELIVERED TO ME TILL DATE. pL. ENQUIRE TO STOP THE FRADULANT USE.
Dr. R. K. Agrawal
Credit Card No. [protected]

Your sms states that the renewed card has been delivered to me on 16.3.10 by BLUEDARD.AWB[protected] WHILE NO CARD HAS BEEN DELIVERED TO ME TILL DATE. pL. ENQUIRE TO STOP THE FRADULANT USE.
Dr. R. K. Agrawal
Credit Card No. [protected]

Dear Ananda,

We apologize for the inconvenience faced by you. We will contact you shortly and help rectify the matter.

Regard,
ICICI Customer Service Team

manu — i did not receive the guide book of bangalore

Hi sir,
i am Manu of Bangalore as i have taken a DNA Newspaper but my friend and all got the post which had contain of the Bangalore guide book so kindly send me that gude book please my home address is
{ no 6412 kh ranganatha colony (JJR nagar main road) bangalore 560018 } my contact number is [protected]


Thanking you
manu

Dear Chandan,

We apologize for the inconvenience faced by you. We will contact you shortly and help rectify the matter.

Regard,
ICICI Customer Service Team

manu — personal loan

why are u not recovering your personal loan amount by some people like pratap singh and jaiveer sharma aligarh , if you have any information problem i 'll help you any time .. yours well wisher


manu aligarh

manu — stray dogs menace

Hello,

We are residents of Kodipalya, Kengeri, Bangalore - 560060. THere are a lot of stray dogs in the area which are creating a lot of problems to teh residents. THe stary dogs are also growing in no. there are 5-6 puppies born every 6 months to the dogs in that area which is increasing the no of dogs in that area. THese dogs run behind children walking to school and also pedestrians. THey keep barking if any new person even enters into the layout. THey bark and run behind the post man also. Please help. Please send a dog catching van and take away all the dogs.

Manu

I have salary account with your branch now i need some money as a personal loan i went nearest icici branch and ask for personal loan they refused me for personal loan. other bank like SBI, Central bank are giving personal loan those who are having salary account with them.

dont give your information on net please visit nearest branch.

Dear Chandan,

We apologize for the inconvenience faced by you. We will contact you shortly and help rectify the matter.

Regards,
ICICI Customer Service Team

Dear Sir,

I have transferred some amt from ICICI bank to Corp Bank Debit card as on 14/05/2010.Till now i did not get that money to my a/c.Please assist me with regading to this.

how to get my internet banking id for icici bank

Dear sir,
please give my internet banking ID for my tranjection of my account i have not recived any thing till today(22/01/2011.).my account no[protected]
kindly inform me any communication on my no. [protected]
or my adress:- jmc projects (india) ltd
c/o aiims hostital saket nagar bhopal.462028.

regards.
Rajendra Chhasatiya
[protected]

sir, i have not received my internet user id for the transaction of my account no:[protected]...please assist me in this regard.contact me on my no[protected].
regards.
meena.

i have lost my icici credit card user id and password please help me for the same.my credit card number [protected]

i have lost my icici bank credit card user id and password kindly do the needful for the same

sir, i am trying to open my internet banking but the user and password not match but i want to check my account ballance, i am living in mumbai, but at present i am working in singapore, i dont have have NRI account. i already complaind nearest branch malad west, there is no respounce, please send my user id and password on my e-mail, [protected]@yahoo.com, my india phone number is[protected] i allready generatemy mobile number, my a/c no is[protected]
thanks

rejard
feroz khan

Dear Manish,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank — not transfer dividend amount

sir,
reliance company has declared dividend @ 13/- Per share on oct first week 2009. till today above amount (47 share* 13=611.00) not credited in my a/c. when i contacted to your bank they passed that this the fault of ril so directly contact to ril. ril has checked out all the entry and inform me that through ECS Vide Sequence No. [protected] amount 611.00 has been debited in ril a/c. so contact to icici bank.
sir for above amount i have wasted too much amount on phone to get above.so now u r requested to credit the same with penalty as soon as possible. because till today i have not received any amount

thanks

I did not receive my reneual card after the expired date on 01/2010.I dont know why.Pls send my card as early as pssible. My card no.[protected].

Thank you.

J.Victor.

Dear Srinivasan,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Dear Rajesh,

We will contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Hello Sir/Madam,I have a savings bank account in ICICI BANK, Tiruvananthapuram, Kerela.Today I came to know that bank have deducted Rs 8000 from my account without any notice to me.I came to know that it was deducted as loan amount but I have never taken any loan from the bank.I called Customer care but their behaviour and response was bad towards me.I don't know how to deal with this situation...
Please let me know ...
Thanking you

Pratyush Panda

Dear Pratyush,

We're the customer service team at ICICI Bank.

We regret the inconvenience caused to you. Please email us with your contact details and account number at [protected]@icicibank.com (Subject line: UID 293313) so that we can check and revert.

Regards,
ICICI Customer Service Team.

I want to know what is are the charges which are been deducted from my account No. stating the deduction as POSDEC CHG/18-02-13/6882/25ST3. What kind of deduction is this & why it has been deducted from my account more than 10 time in the span of 2 days. My number is [protected]

Hi,
My name is Puneeth. ICICI has deducted POSDEC charges from my account 3 times on 10/12/2013.
I dont known why they have deducted it .

Details.
2 10/12/2013 POSDEC CHG/17-11-13/1683/25ST3 DR INR 28.09
3 10/12/2013 POSDEC CHG/17-11-13/1683/25ST3 DR INR 28.09
4 10/12/2013 POSDEC CHG/17-11-13/1683/25ST3 DR INR 28.09