ICICI Bank Complaints & Reviews

Subject : Please reverse 30,000 amount which has been debited from my saving account for the card settlement. I have paid 40,000 in total on to the ICICI card 8007.

Hi,


My Settlement Letter ref # APP[protected] got the settlement letter on 6 th Oct.


I am Srinivas Bhandari i hold an ICICI Bank CC # [protected]. I spoke to ICICI Bank collection excutive Shekar regarding my card settlement. I was offered the card settlement for 36,250/- in FOUR months installment. As per the settlement letter i made the first installment payment on 13 OCT 2009. But on 15 th OCT 2009 from my saving account #[protected] they have auto debited an amount of Rs - 30,074/-. I immediately contacted the collection executive Shekar # [protected] and informed what has happened. He gave me the number of his Boss Mr. Srinivas Madi Reddy # [protected]. When i contacted him on 19 th oct on the phone i informed him that he has given me the settlement letter for four months but my savings account got debited for 30,000. He stated that on the account lien has been implemented and hence it got debited and " Stated that the amount which has been debited in excess will be reflecting back in the account in 10 bussiness days. Till today its not reversed. When i took the settlement letter from the collection executive, neither him or the ICICI bank employees ANIL has stated that the account is under lien.

I happened to go to the ICICI Bank Opposite Assembly and i met Mr. Srinivas Madi Reddy regaring the auto debit issue. He stated that the mail has been sent to my residence about the auto debit. But i havent received anything of such sort. He took the settlement letter copy from me and calculated the excess amount which has be reversed back to me. Excess Amount of Rs - 3,842/- has to reversed to my account. He also asked me to contact him after 10 days about the reversal of the excess amount.

Please help me in this matter to get the 30,000 reversed to my account where i can pay the settlement amount in Installments as per the settlement letter. As i have to close my other deals. Please do the need ful to me ASAP.

Thanks,
Srinivas.

I have applied for Fixed Deposit with ICICI bank for Rs. 15000 & Rs. 10000 on 15.12.2008 & 30.12.2008 respectively and ICICI issued us FD @10.5% in my DEMAT ACCOUNT.

On 9.1.2009, ICICI made a reverse sweep by breaking my FD by diluting Rs. 5000 from FD to my Bank Account. This was told to be made due to decrease in balalnce in my account below Rs. 10000 on the day. This shoks me a lot as i was not informed for this and also no approval or acceptance was taken for the act inspite of the fact that ICICI charges Rs. 750/- as penalty for not maintaining average quarterly balance.I told them that this should not be done as not informed, but, they did not responded. I felt helpless but i have no option than to bear this unjustice as they clearly declined to do any thing in that case. Also, at that time i dont mind it due to non serious change in interest rate.

On 2.9.2009 again ICICI Bank made reverse sweep by breaking my FD by diluting Rs. 10000 from FD to my Bank Account on decreasing the balance below Rs. 10000. This again shoks me as the interest rate prevailed at the time of dilution was 3% lower than at the time when FD was made. Again no intimation was given to us nor approval for dilution was taken nor warning was made at the time of making transaction that "your FD may be diluted if you make this transaction as result into decrease in balalnce in your account below Rs. 10000".

This is injustice on the part of ICICI by diluting the FD at its own without taking the consent of customer and a purely a case of deficiency in services along with malafide intention on the part of ICICI to take the benefits of the lower interest rate by diluting FD created at higher interest rate.

Hece, i am pleading on my behalf and all such types of customer who are bearing such injustice of Banks and request to impose serious penalties to ICICI so that in future this practice shall not be adopted by the banks.

Thanking You,

Yours Sincerely,

Shailesh Bansal
Company Secretary
Super Hydro Electric Private Limited
16th Floor, Building No. 9B,
DLF Cyber City phase-III,
Gurgaon -122002

Mobile [protected]

i had applied for a ICICI Bank credit card on February 2008.
i was issued a wrong card and on top of that they had activated vodafone bill pay on the card but since the card was canceled the day i got it as i immediately called the customer and got it canceled but they kept sending me sms's till 6 months about the bill will be paid on this date and then on that i would get a sms again stating the request could not be processed due to insufficient funds i called up the customer care and again informed because of this my name has been put in the Default List.

I had send several mails to ICICI Bank regarding the same. Finally they accepted there mistake & send me a mail stating that i have no outstanding with ICICI Bank any more & my name has been removed from the cibil list.

After that i tried to applied HDFC credit card last month They declined stating that my name still there in your list


I kindly request you to look into the matter as i urgently need to apply for loan.

I foreclosed my account with ICICI HL and they should repay the premium balance (ICICI Lombard Insurance) and send to wrong address, after follow up closely with their local manager and noticed NONE of them interested to settle this issues and they claim NO HEAD or Management is responsible for their delay or mistakes... surprise they don't have a higher authority to take up matters! May be they are useless when it come to such service related. I think Nationalized bank and insurances are more reliable when it come to such situations...

On 13 – October – 2009 (Tuesday) between 9:15 AM to 9:30 AM, when I was going, my bike slipped down and got a very small injury on my solder. During this time from my pocket (Shirt Pocket), my ICICI Debit card fall down. My Saving account number is :[protected]. At that time I was not knowing about my card is lost.

On 14 – October – 2009 (Wednesday) I received 2 messages on my mobile ([protected]) that purchase of Rs. 10,000/- and Rs. 2,000/- have been made on 13 – October – 2009. The text messages (SMS) were as below:

You have made a Debit Card purchase of INR 10,000 13-Oct. Info:VPS*BOBBY SALES.

You have made a Debit Card purchase of INR 2,000 13-Oct. Info:VPS*BOBBY SALES.


I called to ICICI phone bank and blocked the card. But to get back the money bank is asking to launch FIR from Police Station and Submit to bank.

As the card was lost in limits of Navrangpura (Ahmedabad), I went to Navrangpura police station Ahmedabad city, but they didn't launched FIR. They simply launched NC complain. NC complain number is 71/09. They are not giving even the copy of this NC complain.

ICICI Bank will not proceed until they get FIR copy. And Police is not ready to register FIR.

I have lost the money and I am lost with whole the administration.

With a last hope I am sending you this mail, if you can get me back my salary lost through fraud.

I will be very much thankful if you can help me out to catch the thieves and get back money in my account.

I feel this transaction are done by BOBBY SALES, themselves.

Dear,
Sir/Madam
I am using services of ICICI bank from more then 2 years and on Saturday 10/31/2009 TIME 17:10 I did a transaction at ATM Machine O[censored]NION BANK OF INDIA situated at NEHRU PLACE using my
ICICI BANK Debit card # 4216-xxxx-xxxx-6204 ICICI BANK ACCOUNT#[protected]
ATM ID-NDEL[protected]
RECORD# 8683
DATE:-10/31/2009
TIME 17:10
AMT WITHDRAWN-Rs 2000
and I received 3 Notes of Rs 500 and 5 Notes of Rs 100 and out of which 1 Note of Rs500 is completely WORN-OUT and its completely TEARED I cannot use it its only 3/4th so I immediately contacted UNION BANK OF INDIA for this but they said they can't help me and said I should contact ICICI BANK so I called ICICI BANK CUSTOMER CARE for this issue and they said can't help me in this case and they even declined me from giving any Service Rrequest # OR any Complaint # and she said ICICI BANK Can't do anything and she will not register any complaint for this. So Please help me in getting this Rs 500 Note replaced ON the URGENT AS ITS NOT A FAULT AT MY END ITS THE FAULT AT EITHER ICICI BANK OR ITS A FAULT AT UNION BANK OF INDIA. AND AS A CONSUMER I WILL NOT BEAR THIS LOSS.
And Please Note down the series Of Notes that i received from that machine.
Rs500-5BP995566
Rs500-5DA955936
Rs500-8HB632757
Rs100-5KR82J423
Rs100-7DT0758J4
Rs100-JFC294877
Rs100-3AN907389
Rs100-8RC36J583
AND THESE ARE ALL THE NOTES THAT I RECEIVED FROM THAT ATM MACHINE AND OUT OF THIS Rs500-5BP995566 IS COMPLETELY WORN-OUT ITS NOT A COMPLETE NOTE ITS ONLY 3/4TH OF IT SO PLEASE GET IT REPLACED.
And I have attached the photos of the Note Below.
Thanking You
Sachin Arora
Contact # [protected] and[protected]

I have not received Rs.5000=oo from my ATM card no xxxxxxxxxxxx5959 from ATM of ICICI on 16.10.09 but debited in my saving account.I have lodged the complaint in the register kept in theATM.my complaint no. is 180 in the ATM register at pandeypur, varanasi.Please credit Rs.5000=oo into my saving account immdiately and inform us through sms to my mobile no. [protected].

Respected Sir/Madam,
This is Madhavi Latha Neeli, who is the customer of ICICI bank, Secunderabad Branch,S.D Road, Andhra Pradesh.

Bearing the Account number is[protected].

From Morethan 1 Month I got tortuted with giving Emails and calling to ICICI customer care centres, still they are not giving proper answers for my loss of money. same answers everytime they are giving , not understanding my problem, even I sent mail with snapshots.

2 times I requested for video clipingd of ATM,No response from ICICI team.

Here I am attaching snapshots along with clear explanation for clear Information.

Plz kindly look in to snapshot of statement…..then read my concerns

My Concerns:
[protected]-
--> From attached screen, please check 7th row i.e. 7th transaction available i.e. 04/07/2009 balance is 4,670 Rupees….

--> for 8th row / 8th transaction --> On 5th July from Mothi nagar, ATM I tried to withdrawal 3000 Rupees, In ATM after entering my pin number and amount. The system turned off, I asked to security person for the reason, he told nothing will happen please use another machine….this is the reason in statement showing in withdrawal amount is 3000, but transaction got failure as system got turn off….. for 8th transaction the System displaying date & time is[protected] / 21:16:27 seconds

--> From 9 th row / 9th transaction --> because of the 8th transaction failure as system got turn off, may be your system again revert backed that 3000 amount to my account. That’s what the system is showing ATM reversal withdrawal amount [statement description itself showing that ATM reversal withdrawal amount]. This is the amount ICICI people are getting confusing and deducting amount from my account.
….. for 9th transaction System displaying date & time is[protected] / 21:16:27 seconds [Both 8th & 9th transaction time is same plz check]

-->10 Th transaction is that, in another machine I went and withdrawal the amount of 4,000Rupees.means now in my account balance is 670 rupees. ….. for 10th transaction System displaying date & time is[protected] / 21:18:53 seconds

--> 11th Transaction is the Fake transaction i.e. up to 10th transaction time is 21:18:53 , but 11th transaction is showing that 21:17:49 , means 1 minute before….again it is showing as withdrawal of 3000 Rupees, How it can happened..

1) Here first doubt is that , if transaction is true , it shoud be commit as before 10th transaction.
2) After 10th transaction my balance is 670, but how the system accepted for 3000.

--> 12 th transaction, I dontknow what is that at all 31 rupees of withdrawal….

So once again I am clearly requesting that first 3000 amount not happened from machine, so itself revrsal happened that amount ICICI people are mistaken that its happened wrongly

--> 13th Transaction is that ICICI people deducted rupees from my salary amount.


The pain is that , just the ICICI team is blindly hanging to one answer , my query not at all understanding, nearly 10 mails I sent with different clear explanations.

Really I lost my patience and I am feeling that I tortured like any with same answers by ICICI Team.

wihtout my permission they closed my complient [My Complient Number : SR[protected]]

Please kindly requesting for justification.

I will be highly Thankful for your ultimate concern regarding the same, hoping to receive your continuous patronage like this.

Many Thanks for your Valuable time.

Thanks & Regards,
Madhavi Latha.

Hi,

I am a regular customer of ICICI Bank credit card. [protected]
This time i found that ICICI bank is cheating with there customer by hiding some charges.
I have done one transaction in month on Sept 27 of Rs 6006. Though i have not completed 48 Days of period why the hell ICICI charge me the interest amount.
It is totally wrong.
Please revert the interest charges otherwise let me know the process to close this card.
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
27/10/2009 INTEREST CHARGES Rs. 413.80(DR)
27/10/2009 Service Tax Rs. 42.62(DR)
15/10/[protected] Autodebit Payment Recd. Rs. 304.00(CR)
10/10/2009 Infinity Payment Received, Thank You Rs. 2,066.00(CR)
01/10/2009 3/3 EMI Principal - THE MOBILESTORE--MULUN Rs. 2,066.34(DR)
01/10/2009 Orig Amt: 6,199 on 01-07-09 Bal: 0 Rs. 0.00(CR)

dear sir
last three time in my account 827 rs deduct when i go to bank they will return me my mony
but waste of time
i do not know for what reasone my deduct mony
my account nu is[protected]
my mo nu is [protected]

i've recharged my reliance cdma mobile by using icici internet banking.on 27 oct 2009 2030 hrs i did two recharge my 1st recharge of rs.48 was successful but 2nd recharge of rs.55 was shown successful, but the amount was not credited to my mobile.reliance ccare is not responding to my complaint. what can i do now?

Daer sir,

i K Kishore Kumar, i am online transfered amount unknown account amount of Rs.3500/- on dated 15th of October 2009, my account no is[protected]S R Nagar Branch) transfered account is[protected]madhapur branch) account holder name Sunit Jaswal ([protected]). so many times called to him his response is some time he told to me iam busy unable to check my account, some times my debit card pin no. lost and last call he told me my card is lost. iam given complaint letter given S R Nagar branch manager.

plz help me how can i retrieve my amount.

thanking you

Regards,

Kishore ([protected])

I am Mahender Shelar a Management graduate from Nasik Maharastra.
working as an Relationship Manager with an Insurance company.
I had purchased a Maruti 800 on April/2008 financied by ICICI Bank. and the installment for which is 5190/- i had paid my installment on
regularly for 1 year. but for last 2 months due to recession i lost my job and could not pay my installments.
Now comes the bank recovery agent into picture. he now started troubling me he constantly gives me call started harassing me. I narrated him and explained him every thing.but he say he has nothing to do with it and wanted me to clear my outstanding. i told him that i'm waiting for my final settlement and would pay of the outstanding once it is done. i also told him that i had found a new job and would be paying on a reguler basis from now on.
But today i.e 29/10/2009 he crossed all limits. he comes to my home at 9 p.m and started shouting, and using foul language. he said me to pay of the outstanding installment now or he will take away my car. he told me to come to his agency at night time.he humilited me infront of my neighbours. all the time i kept talking to him in a soft language but he was using harsh language. any how i requested him to give me a day and tommorrow i.e 30/10/2009 . i will try to pay him 1 installment. he thretend me that if tommorrow i won't get the payment done he would snatch away my car.I'm disturbed mentally
Kindly giude me what should i do in this regard. awaiting your reply for the same. kindly let me know on priority basis what should be my action for the same.

Thanks& regards
Mahender shelar
nasik
[protected]

This complaint against Cibil. I sushil ramesh sharma applied home loan from HDFC bank, They have checked my credit report from Cibil & it was showing that I was co-applicant with my father in ICICI home loan No.LBMUM[protected] for Rs.500000 taken in apr 2006 & show outstanding as Rs.385000. Asp per the sanction letter which I have was showing my brother Amit Ramesh Sharma as Co-applicant with my father in above loan.

If my status will not be changed by tomorrow then i have no choice to file suit against cibil which is providinf false information about me & spoiling my credit image.

On 22/09/2009 icici bank deducted Rs,1295 from my credit card for CPP ASSISTANCE SERVI PV L.
this is for credit card insurance which i never appled in written or on phone.
but then also they decudcted from my card.
Now CPP ASSISTANCE SERVI PV L is not ready to refund for the same.
my icici credit card no is [protected]

Please help.........

kiran
[protected]

Hi
I have applied for home loan from ICICI bank for 29 Lacs.

Which was approved after approval the documnet for Disbusment was signed by me before disbusrsmnet without any date and assured that the Disbursment will happen once registration of my flat will happen.

I have done registration of my flat on 12 of October.

After that i come to know that disbusrsemet check has been issued on 30 september without registration and Mortgaging the property.

This was done to include the disbusment in the September Sell targets of Sales Manager.
When I raised this with them that without registration how they can issue check.

then they offer me the amount of interest of 12 days .

I want to know following things

How Bank can issue a check/DD without Mortgaging the property.
Why should I pay the interest for the days which i have not utilize.


Now I have taken Loan from AXIS bank.

I have wriiten to Durgadas Sabal to cancel my loan on 14th Oct.
So I will not pay any interest on that money.
Because I cant do the banking with such a bank where employees can do any thing to fulffiling there sells targets.

I have the Photocopy of documnets which dont have Date,which was taken from Me.

Dear Sir,

My spouse have two cards in same bank ( ICICI bank ) we have Purchased one card but payment made to another card,

whenever we receive call from icici , we clearly inform we have already made payment, they aggree after three month we found we wrongly paid to another card, we approch bazullah road branch they misguided u pay once again and utilze excess amount card, after we approch call centre after pressing long numbers one gentle men told we will refund excess amount and once again pay for correct card and icici bank reverse all late fee and other finance charges also this all happens in march 2009 , we made payment immedtly and we received excess amount also.but still they are not reverse again send in person and late fee statment also.

In july 2009 one agency person came to home i clearly explain all the issue .

He agree to aexplain agency manger and reverse all isuue.




Please look this more serious and solve this issue immedtly.

K.Sathish kumar
[protected]

Dear Sir/mam
I am RAJESH DUBEY have an account with ICICI Bank, A/c No.[protected],Branch-Saket E-30, New Delhi had lost my ATM Debit Card. My Last transaction was IDBI Bank ATM at Munirka, New Delhi, date[protected], time arround 8.30 pm and our available Balance is Rs.8875/-.
There after I have complaint with FIR to Vasant Vihar, Neh Delhi dated of[protected]. and also complaint to
ICICI Customer Care complaint ID is[protected].
With the direction of customer care I have sent the required document to DEBIT RECON TEAM, A WING 6th FLOOR, AUTOMN ESTATE, CHANDIVALI FARM, ANDHERI, MUMBAI-400072 by Speed post of date[protected].
But still I am not getting my new Debit Card. Please help me.

Thanks and Regards
RAJESH DUBEY
[protected]/[protected]
[protected]@yahoo.com

This is with reference to the Home Loan account no LBMUM[protected] held in the name of Savita Thakur my mother. we hace closed this loan on 09th Sep 09. but as on date i have not received the original documents of my property. I have visited several times at ICICI Mahalaxmi branch at mumbai, but I got no satisfactory response from them. I am now very much upset with the kind of services ICICI bank has provided me. It seems like my original property documents are lost or misplaced by ICICI and now they are giving excuses for the same, request you to please enquire about the matter and get this complaint resolved on priority.

Hi Consumer Forum,

ICICI Bank, ICICI Lombard is continuously calling me for last 1&1/2 Years in name of Mr. Ajay Dhingra ([protected]@yahoo.co.in) on my mobile phone no. [protected]. I told many-time to their telesales, that this number is not of Mr. Ajay Dhingra and they should update in their database with correct no., which they are not doing.

I am receiving daily calls from ICICI Bank call centre with 0141 STD code where a automatic calling machine directly call my number and assign a sales person to talk. I am also getting call & SMS for Insurance renewal, Credit card bill payment etc. But I am not receiving and SMS from Mr. Dhingra's bank account, that means he has given his original number there.

There Telesales asked me to go to ICICI Bank and give written application, which I tried but branch is saying they cannot accept this as only Ajay Dhingra can update his information.

Earlier I had also sent email to Mr. Dhingra, but he is not acting …it seems to me that this is intentional act…as he might be a former employee of ICICI Lombard and knows that it is impossible for a person to update mobile no. of any other person in ICICI Bank.

Mr. Ajay Dhingra also has Credit Card from ICICI Bank with xxx4x007 as last 5 digits ... recently he has also updated his email ID form [protected]@REDIFFMAIL.COM to [protected]@yahoo.co.in but had not updated mobile no.

ICICI Bank doesn’t provide any email ID for customer complains where I can complain; instead they provide online form inbuilt in their website. Also online form ask Service Request no (SR no.) which I don’t have and don’t know how to get it (don’t want to call ICICI Tollfree no. as it is just answering machine with only fixed option)

I am tired speaking to ICICI telesales and bank persons who cannot act on my request. Kindly help me, how I can update mobile information and how can I make ICICI to act on my request.
I have email ID of Mr. KV Kamat CEO – ICICI Bank (kamath.[protected]@icicibank.com or kv.[protected]@icicibank.com) ....should I email him.