ICICI Bank Complaints & Reviews

We are having our current account (normal) with ICICI Bank Ltd. since 2-3 yrs. we have been facing a peculiar problem of hefty monthly charges being charged by bank at an astronomical rates which even a polite customer will never ever dare to ask. If some customers like us dares to ask the reason behind these unrelevent charges or they charge for no service being rendered by them- like sms, physical statement charges. If we go by an average of these charges being levied to each customers it amount to the amount in which you can purchase 100 Mercedes cars. Let the jokes be apart, We fail to understand what the regulatory body of RBI is doing to control all these so called charges being levied from the customers at the rates which may be fancies of the banks. It will be a great idea to assemble such victims at one platform to address this grievance. May god give us the guts to face these illogical and illegal ways of these beggars type of Bank. It will be more better to open an account with other banks but not with ICICI Bank in any way.

Hello

I took a home loan in May 2005. The topup request was put forth by myself on October 2008 and the same got disbursed. Thanks to ICICI loan for being flexible at that time who came forward to offer the loan based on my credibility.

However the EMI which they agreed on the document was just around ten thousand four rupees ( approximately ) for a loan of 12,00,000 rupees along with a 33,000 rupees insurance to protect the same. However the first month EMI was about eighteen thousand rupees (18,762) which is about eight thousand higher than what they said. I was told the interest rate was wrongly calculated on the letter given to me but they did not apologize.

When the interest rates were reduced they brought down the EMI to as less as 17,407. Fair enough. Now when the interest rates increased marginally they have increased the tenure of the loan period from the old 15 year period ( 180 months ) to 197 months without my consent and it may be under banking guidelines as per terms and conditions. But they have stopped taking request on phone and wanted me to come in person along with 3 months payslip for a mere 500 rupees raise. This, in my opinion is only to make money as for a job profile like I have it becomes difficult to go to the bank and write a new application for change of tenure. My credit payment history has been very clean and my salary is good enough which has been proved by the bank as they disbursed the loan for 18,762 EMI. Now for a 500 rupees increase they ask me to prove the credibility again which is absolutely not agreeable and looks to have been a plan only to take advantage of situations of people who have taken loan like me. I am sure there would be only about 10% of the customers would go to a branch and the bank enjoys this as additional revenue.

I need the bank to reduce the loan tenure and increase loan amount marginally for the current interest rate. They should be able to take requests on phone and email ( payslips ). If they cant do it, they should atleast do so till the amount reaches to the initial disbursed value.

Its so agonizing and stress for a salaried individual like me. I did discuss this with a lot of my friends, family members & colleagues and all feel the same about banks.... especially ICICI Loan products.

Please prioritize my request and I can submit all documents required if necessary. I can give my credit history & repayment schedules to prove my point here and I have been paying quite a lot of EMIs. Some of them are

Deutche Bank Home Loan EMI : 36891 ( New Loan disbursed in September 2010 )
ICICI Home Loan : EMI 16285 -- Have been paying since MAY 2005
ICICI Car Loan - EMI 8387 - Have been paying since JANUARY 2007
Deutche Bank Personal Loan : Have paid without any defaults and preclosed during September 2010

Regards
Vinoth Kumar
+91 [protected]

hi MY ACCOUNT IS ICICI BANK LTD MY SALARY CRIDET ICICI BANK LTD ACCOUNT NO.[protected] LAST TWO MONTH I, SUMET DOC. COPY ID ALL PAPER ON BRANCH VASANT VIHAR
NEW DELHI BUT BRANCH NO ANY ACTION MY Saving To Convert Salary Account PLS. HELP
ME
THANKS
MOTI RAJ SHARMA

i hv 2 certificate of rs5000/- of icici bonds number 120780 and 120781 with distinctive numbers 223253 and 223254 each kindly credit the proceeds to my account number [protected] at state bank of india salve branch code no 2175 .my pan number is ACLPP6400D MY ADDRESS for correspondence is plot number 38 mohan nagar mohadi road jalgaon kindly do the need ful

Sir,

I am holding 12 shares of ICICI BANK LTD under Folio No. [protected].
But till date dividend for Yr.2009-10 declared on June 28, 2010 has yet not been credited im my accout. A complaint in this regard has already been lodged with company's registrar 3i Infotech limited , Mumbai, vide letter dated August 21, 2010. I had also enclosed the following documents as demanded by the Registrar along with my complaint:

1.Certificate from my Bank for non Recipt & Credit of Dividend ECS in my A/c
2.My Bank a/c statement showing non credit of Dividend

Their reply vide letter no.[protected] dated September 28, 2010 is nothing but repeatition of Dividend Advice dt.June 29,2010 & Comapny has not given any due attention to my compaint. I have also lodged compalint with SEBI on October 26,2010 in this regard.

Thankin You

Your's sincerly

DEEPIKA GUPTA
(M)-[protected]

Fraud ICICI Credit card transaction happened on 7th oct without my confirmation .
Dear Management,

Myself is K.T.JOSEPH ([protected]) , is the regular ICICI card holder since very long and my ICICI visa card of
number [protected] , got a call on 7th morning that i have done on line flight booking transaction of
worth 6k on 7th october in my mobile by icici bank customer care ,than i decline the same and inform them
to immediately stop my credit card service .
I also got the confirmation of old card blocked service and also got new credit card..
Than again i got a call from customer care that i have completed the transaction of worth 35 k from ON LINE
FROM my credit card on 10th oct , than also I refused him and informed him that I have alreday blocked my
card .
When i recieved my bank statement yesterday(28th oct) ... I was fully shocked and surprized to see that
there was fraud transaction been completed without my knowledge and my information on 7th oct
Total 6 fraud transaction were made on that same day 7th oct and total worth value of approx 40k.
The biggest transaction had been credited to IBIBO WEB PVT LTD Gurgaon office of worth amount 35 k,
today i went to IBIBO Corporate office at sec 54 gorgaon, and from there I cane to know that three person by
the following names had done this on line flight booking on 7th and booked the flight with my home address
and used faked user name , e-mail i.d and fake mobile number to book that transaction.
name of the person appear in the IBIBO flight booking are;
Mr Izharulhaq ansari
Mrs shaeen ansari
Miss shabnam ansari
and the contact detail mentioned in that booking are -[protected] ( this number is not working at present)
e-mail id - kt.[protected]@yahoo.in
booking gid - fmnoaspbhdz
no landline detail given in the booking.

I am very depressed and request you to kindly cooperate with me and get this amount completely reimbursed and also wants to file an F.I.R against the culprits through filing case in consumer protection cell/Court.

Looking for your full support and response asap . WHY SHOULD 1 PAY FOR THE TRANSACTION WHIHC IS NOT BEEN MADE BY ME .....BY SOMEONE ELSE USING FRAUD CYBER CRIME IS VERY SERIOUS MATTER AND ALSO THE CUSTOMER CARE IS SAYING THAT THEY CANNOT PROCEED THE COMPLAINT SINCE ITS BEEN DONE BY ON LINE ......... KINDLY PROVIDE ME COMPLAINT NUMBE AND PROCEDURE .
For any clarification pls feel free to call me at ;
K.T. Joseph
[protected].
[protected]@yahoo.co.in

Never -Never take home loan from ICICI....the are University of Harassment...In one of the incident's during the last emi of my home loan...I have been harassed to the extent that even after sending legal notices and taking matter to legal stage they do not care of your credibility and go to the all possible strategy of harassing...call again and again... Such a pathetic bank that it should be shut down immediately...but still exist...and running..

Hi,

This is to bring to your kind notice (LPDEL[protected]) that I was promised to be given a waiver on all the accrued dues and charges via a letter (ENCLOSED) by Shahnawaz Faheem (the credit officer at ICICI) on May 22, 2010. I paid the complete outstanding as was on date on May 28, 2010 which included the 9 pending instalments on this account. Furthermore, this amount is still showing up on the account with interest accruals and has not been taken off.

To my dissappointment and utter surprise, the dues are still being shown on CIBIL which is not the case as I have been regularly paying for this account and there is only 0 due and the loan has closed in the month of October 2010.

I APPEAL you to please take this amount off from CIBIL and consider the waiver which was promised to me. (copy of it is enclosed for your reference.

Despite of sending repeated reminders and emails to ICICI, no action has been taken in this regard and I was told that they will get back to me in 4 days on 22nd October but still No JOY. This is a sheer harrasment for the customer and is not acceptible at all


An early response in this direction would be highly appreciated.

Thank you
Sanjay Kurani
[protected]

Respected sir, date:[protected]

I would like to stop icicibank credit card visa bill pay due to some inconvenient.

so, i herewith informing you that kindly stop my visa bill pay facility in icici bank

credit card A/c No.no.xxxx xxxx xxxx 1001 of R.Venkata Rao.


I request you to kindly stop this facility today onwards.



sd/-
R.Venkata Rao
D.No.27-11-16
Sundarayya Colony
:Pedagantyada,Vizag-530044
Cell: [protected], my DOB:[protected] copy to icicibankcredit division
for immediate action plz.

sir,
i have change my residence so i want to change my billing and residential address.my credit card number is [protected].

MY OLD ADDRESS,

PLOT NO-32/C PATEL NAGAR
BACK SIDE OF A P R GARDENS
CHAMPAPET
HYDERABAD
500070

MY NEW ADDRESS,

Name : K K REDDY
Address : PLOT NO. 19, H.NO.17-1-382/N/19,
NAGARJUNA COLONY,CHAMPAPET,
HYDERABAD
500079.
Mobile : [protected].
THANKING YOU SIR.

I just shifted to Pune from Nagpur.
On Sep 14 I tried to withdraw 6000/- from HDFC ATM Baner,Pune as ICICI ATM of that area was out of order at that time.
To My surprise i got only 4200/- that is 1800 Less. and 6000/ is dedcuted from my ICICI Acount.
Details of Notes(Currency) i got was in below order.
100/- X 10
1000 X 3
100 X 2
That clearly indicate it was not fault of machine but fault of Man as ATM in-charge had put 100/ note in-between 1000/ notes. I immediately raised this complain with HDFC first with the ATM Guard Register also called HDFC person.
But as I was ICICI customer i had to raise the complaint with them.I raised the complaint with them but all in vain after regular followup too nothing happen. According to them according to HDFC Official I got all 6000/- My Complain no with ICICI is[protected].

Please suggest me now what should i do?
As ICICI is no more entertaining me and i cant complain with HDFC as i am not their Customer.

Nitin Palewar
[protected]
nitin.[protected]@gmail.com

Dear,

i have given written request regarding my orginal property papers retrieval in banking ombudsman ref no-[protected] dtd-01/10/2010 in icici ref no SR15320663 dtd 25/09/200 but till date no reply pls update what should i do as i want to sell this property.

Regards
Piyush Tiwari
[protected]

I had purchased "Kotak Global Emerging Market Fund (closed)" in Sept 2007. The scheme became open ended on September 27, 2010 as per Kotak AMC website and their e-mail. However the ICICIdirect site still showing the scheme as "closed ended". I contacted them and provided them all info including the e-mail from Kotak and their scheme details sheet that is posted online on Kotak site. However, ICICI direct has not taken any action.

I spoke to a person by one Mr. Yatin (ICICI support), who told me to write to [protected]@icicidirect.com . On 16th Oct 2010, one Mr. Bhosle called me and told me to get said MF details at AMFI site updated by contacting Kotak registrar! Later I called ICICI again and spoke to a person from their call centre Mr. Hardik , who in the middle of our conversation told me hold me as he has another call. He did not mute the MIC. I could clearly hear him joking and chatting with some lady. After few minutes, he came back. On questioning his rational of keeping me waiting on an international call, he started giving excuses, and later hanged the phone. Long live ICICI (direct and bank!)
As per them the AMFI site is still showing the fund as closed ended. Hence I cannot sell. I asked them why the investor is held hostage for some update on a website for which he is neither responsible nor concerned. They are mum on this. The matter was reported on 12th Oct 2010 to ICICI. Even a complaint is lodged with SEBI on 19th Oct 2010. No progress. In an online world, if you stop a investor from buying / selling, can’t figure out what ICICI is up to?

Ms Kocher, will you look at this and resolve this immediately? Refer to 'ICICICARE=[protected]'

Sir, I have purchased ICICI six tax saving bonds on 30.04.2005 which are due for payment on 30.04.2010. Please credit the amount to my saving bank account No: 798,Indian Overseas bank ,Bank Colony IORAS Extension counter.14 Madurai.I have not received the Redemption amount with due intrest till date even after a lapse six months.Hence i request that the amount due to me may be credited in the above bank account.Kindly avoid further delay in this regard.
Details of bonds:
six bonds of face value 30000 My email id is: bagavathsingh.[protected]@gmail.com
certificate no: 27523
Bondholder No.[protected] My mobile numbar is [protected]
Distinctive No.[protected]

Thanking you in anticipation,
N.BAGAVATHSINGH.

hello

this is sujith.. i have a saving account with icici as rao nagar branch hyderabad.[protected]. i requested for its closure as i am not operating the account. since i have a demat and trading account related to it they asked me to go to icici directt branch to close it.. i visited icici direct branch and they denied saying we dont close accounts . u need to visit icici brach at navketan building near clock tower secunderabad. i visited them and applied for closure of direct account and they replied saying u need to go to ashok nagar branch to close it.. i dont understand when i open an account in a base branch .. y i cannot close it in the same branch.. i have been roaming only for this reason ffrom quite a long time now..and till now not even a single account of mine is closed. after a week they will charge QAB from me again.

i want someone from icici to actually take this seriosuly and resolve my issue to the earliest possible.

My Name is Parag haresh Shah, i was holding your credit card, the no. being - [protected] .This credit card has been discontinued by you without my knowledge after paying the last dues amounting to Rs.1292, Bill dated july 29, 2007. This bill has been paid by cheque from Punjab and Maharashtra co-operative Bank, cheque no. being 936768.
This is is to inform you that inspite of discontinuing the card from your end i am still receiving innumerable bills and statements from your end and also letters for non-payment of dues of dates after discontiuing the card. One of the letters is dated April 8, 2008 Ref no.:cc/28-03/37876 which is asking me to pay an amount of 60,876.76/-.I would like to bring to your kind notice that there has been a mix up from your end as you have given the same card no. to another Parag R Shah and his address being: A 203 Vizapur Nagar, Damodar Wadi, Ashok Chawl, Kandivali (east), mumbai-400101, his contact no.: [protected] & 28847034. The opposite party is also aware of this mess up by you. when i had spoken in customer care regarding the dispatch of credit card i was been told that the card was dispatch on 24/07/ 2007 on the kandivali address. as per the cibil report i had opened the new credit card a/c no [protected] on 24/06/2007 but my credit card first statement was received on 02/08/2003 . i also request you to kindly check my credit card statements from 02/08/2003 to 29/07/2007. for the credit history. It clearly seems that you have not done your job by changing necessary details due to which it has caused great inconvenience to me since the past year, nor have you'll bothered to acknowledge my calls given to your horrible customer care service. Here i am also giving you details of my calls made to you, one made on 5/3/08 at 4.51pm and 30/3/08 at 4.30pm. These are just details of the few calls i have made to you'll but yet after three year no action has been taken. as i am receiving calls from recovery agent for the balance amt due. i have also received letter for the card no [protected] & [protected] which are not even mine. If no correction is made immediately from your end then this e-mail to you and all the details of your mess up will also be revealed and printed to the newspapers as well. i have sue you in the consumer court complaint no 612/of 2009. Please do not ask me to patient anymore, just make necessary changes immediately. copies of all the document had been sent to mr aashish aggarwal your advocate, rl id 6579 icicibank andheri rl id 6580 by speed post on 12/06/2009 to meenakshi icicibank banda kurla complex rlc 7316 on 19/10/2010.but i havent received any reply till now from your end.


[protected][protected][protected][protected]

From: "jaspreet.[protected]@icicibank.com" <jaspreet.[protected]@icicibank.com>
Date: Fri, 22 Oct 2010 17:05:39 +0530
To: Reshma Sayed<[protected]@adfactorspr.com>; chintan.shah<chintan.[protected]@adfactorspr.com>
Subject: Dispute of credit card no [protected].....send the response only when i ask u to send it


Dear Sobiya,

Please find below our response and attribute it to spokesperson ICICI Bank.

"Prima facie it seems to be a case of mistaken identity . ICICI bank will investigate the matter and ensure that the genuine customer is not put to any inconvenience".

Regards
Jaspreet kaur
Corporate Communications.

I ,'Smt. Vasudha Waman Datar',had a fixed deposit with the Sangli Bank (Now merged with ICICI bank,Lakshmipuri Branch,Kolhapur)which had got matured in year 2000.In year 2008,I had submitted the certificate to issue the corresponding cash,but now the staff was refusing to give back the same.I have the receipt which tells about the submission of the certificate.

Maturity Amount:Rs. 7820/-

THIS HAS REFERENCE TO THE ICICI CREDIT CARD NO-[protected] EXP.03/13 .
I HAVE RECEIVED THE CARD STATEMENT DATED OCT 19,2010 WHERE I AM INSTRUCTED TO PAY LATE PAYMENT FEE AND INTEREST CHARGES WITH TAXES TOTAL AMOUNT RS. 552.00 APPROX.
I AM NOT IN RECEIPT TO MY PREVIOUS BILL FOR WHICH THE LATE PAYMENT CHARGES ARE MADE IN THIS BILL AND AS SUCH MY RECORD SAYS WHEN EVER THE BILL COME THE PAYMENT IS MADE IMMEDIATELY HENCE IF YOU HAVE ANY DETAIL OF THE RECEIPT OF MY PREVIOUS BILL FOR WHICH THE CHARGES ARE LEVIED, THAT MAY BE FORWARDED TO ME OR REVERSE THE ABOVE CHARGES.
THANKS
ROHIT KUMAR
31/6 CHETNA APPT IP EXT DELHI-92

My ICICI credit card No. is 4477 XXXX XXXX 8000. I called the customer care and requested for a full and final settlement for the above mentioned card for which they said that you will have to pay the minimum amount due for this month and they will start the procedure for the settlement. A month goes by and they again ask for the minimum amount making excuses about papers not being ready for I replied that I wont pay the minimum amount on which they say that settlement is not possible and you will have to pay the amount else interest will be charged and hung up. Now I've also use credit cards from two other banks viz. ABNamro (now R.B.S.) and S.B.I. and they where ready to do the settlement (I got the settlement letter from them the next day after calling them). Now my question is why the hell is a bank like ICICI not ready for settlement and what must I do to settle the issue. Also note that I don't care about being reported in CIBIL.

Dear Sir,

I am a Credit Card holder of ICICI Bank since 2007. On 12 Feb, 09 I have received a call from Customer Care of ICICI Bank offer for Health Insurance Policy against above mention Credit Card.

On 12 Feb, 09 without my consent on amount of Rs. 23003/-( Twenty Three Thousand Three only) was charged from my credit card account towards policy charges which was never opted by
never has been received by me till date consequently I stopped using the card thereafter.

On 27 Feb, 09 I received an EMI Statement from ICICI Bank Vide letter Ref. No. 5327197 & 5322705 dt. 17/2/2009 stating a option of cancellation of said policies in case I do not opt to retain
then, within 60 days. On 10 March, 09 I gave my option of cancellation of both the polices vide my letter on 10/03/2009 to credit card department, mumbai and copy to H.O., Varodara throughcourier and also informed the telephonically by the bank for cancellation. On 18/03/2009 vide request No.[protected] &[protected]. At the time Customer care executive told me that policy
cancellation refund will be given to me after deducting charges Rs. 13802/- I told then I will not pay any amount for the policy cancellation for which was given to me fraudulently. Thereafter I received Hundreds of call from the ICICI Bank to clear my credit card balance, but I hold them that I would clear all my dues if the bank shows me any documentary proof of policy/policy
cancellation. The bank still kept an calling me without any feedback.

On 26 June, 09 bank called me on phone to deposit of Rs. 650/- as processing fee and they would clear my refund. I paid the fee of Rs.650/- vide Ch. No. 945445 dt. 12/07/2009 for Rs.650/- drawn of ICICI BANK. Nothing was done by the bank except deducting Rs. 650/- from my account. I lost my trust from the ICICI Bank. I then filed a complaint to the Mr. Shiv Kumar Tadikanda, Nodal Officer, Hyderabad with all the details on 27/10/2009 through speed post No.SP ED[protected] IN. The Nodal Officer Hyderabad informed from MobileNo.[protected] at 5.30 PM on 31/10/2009 that they were in the process of clarification with ICICI LOMBARD GIC LTD and they would inform me within short period. No call tilldate has been received from the Nodal Officer, Hyderabad.

As per the instruction from ICICI Bank I also applied for cancellation of above mentioned Health Insurance Policy Vide their Cancellation request No. 11894639 dt. 15/09/2009.

On 22/09/2009 the policy was cancelled or amount of 9201/- (Nine Thousand Two Hundred One only) was credited to my credit card account. I was in found that the balance amountof Rs. 13802/- was with held by ICICI LOMBARD GIC LTD as policy cancellation charges. I do not understand attending a mobile phone call from ICICI Bank costs a person
Rs. 13802/- by ICICI LOMBARD GIC LTD

I then filed a complaint to ICICI LOMBARD GIC LTD Office at connaught Place to through speed post No.SP ED[protected] IN on 21/01/2010. Their response was showing. They telephonically ( No[protected] at 11.50 AM) told me on 15/02/2010 that no refund will be made and no written feedback is given to any one as per company rules.

On 7 June, 2010 ICICI Bank (Miss.Manisha) Rohini Branch Sector-8 called me to settle the dispute and refund of Rs.24379.51 would be made to me if I deposit Rs. 1000/- as processing fee. I gave cash payment to the Bank reprentative vide cash receipt No.[protected]. On 24/6/2010 a call one again came from the same bank By Miss Manisha that my refund was realised in fulland NOC for the same will be sent to me in case I deposit Rs. 700/-. I gave this amount also vide cash receipt No.[protected] dt. 24/06/2010 to the Bank representative. But this amountof Rs.1700/- was only shown as deducted from the dispute amount i.e.(Rs. 24379.51 - 1700/-) and the balance 22679.51was reflected as good against me and no refund was made.

Now the above amount reversed by ICICI LOMBARD GIC LTD dt. 01.09.2010 and balance amount dt. 29.09.2010. But the Rs.2350/- was not reflact my credit card statement paid for full & final settlement. Therefore, I request you to kindly issue us draft/cheque for Rs.2350/- with interest immediately because the above case not settled. I want good relation with your bank So, I request you to reactivate my Credit Card No.5177 xxxx xxxx 3014.


With regards,



VIJAY SINGH NEGI