ICICI Bank Complaints & Reviews

MS RUBINA BANO WHO WAS AN EMPLOYEE OF ICICI BANK, LEFT THE BANK AND JOINED INDSIND BANK. SHE TOOK WITH HER ALL THE INVESTMENTS DETAILS OF ICICI CUSTOMERS. SHE IS NOW HARRASING AND APPROACHING THOSE CUSTOMERS THAT SHE HAS ALL THE DETAILS OF THEIR INVESEMENTS AND THEY SHOULD NOW SWITCH OVER TO INDSIND BANK.
WE WANT TO KNOW, WHO IN ICICI BANK ALLOWED MS RUBINA TO TAKE WITH HER THESE CONFIDENTIAL INVESTMENT INFORMATION OF THE CUSTOMERS, AND WHAT IS THE GUARANTEE THAT SUCH INFORMATION WILL NOT BE DISCLOSED TO UNDESERVED PEOPLE AND WILL NOT BE MISUSED.

UNDER WHAT RIGHTS, MS RUBINA BANO KEEPS THESE INFORMATION WITH HER AND WHY NO ACTION AGAINST HER AND ICICI BANK SHOULD BE TAKEN FOR LEAKAGE OF SUCH INFORMATION.

Yesterday I had to withdraw a cash of Rs.4000/- from Citi bank ATM located at Rajiv choke metro station, new delhi but i cancelled that cash withdrawing transaction at the end of feeding amount. I waited there for few seconds and niether the money nor the slip came out. i have not taken the amount but i was shocked to see my bank balance which was showing the deduction. I informed the same problem to ICICI but they said that it will take 12 days to find out weather money has taken by someone else or is it some other problem. i am not getting proper positive response from bank as missing money can be traced by cc tv cameras present there.

kindly suggest me what next step should i take.
should i lodge a FIR ?
should the contact citi bank for their ATM cc tv cam video ?
or should i keep waiting for 12 long days ?

kindly help me out and Thanks in advance.

I, Buddha Prasad Pal would like to inform you that every month I got wrong and multiplying undue charges against my Credit Card No. [protected]. I visited several times to ICICI Bank, 2 Shambhu nath branch for clarification but they did not give me satisifactory answer, so I intend to close the card. After discussion with ICICI Kolkata Branch executive and subsequently telephonic conversation with ICICI Bank, Chennai Office, they advised to to clear all the dues (i.e. Rs. 34,254.73) against above mentioned card. As per their advice I have cleared all the dues against my Credit Carde No. [protected] vide Cheque No. 192440 dtd. 08.07.2010 for an amount of Rs. 34,254.73 of State Bank of India, Jeevan Deep Branch. Also, they have told me that they will give me Full & Final Settlement Letter after clearance of the cheque. As per my bank statement the above mentioned cheque was cleared on 10.07.2010 but till date I have not received the letter but surprising noticed that once again I am getting message for payment dues, I contacted the bank authority but they did not give me satisfactory reply. Therefore, I am registering my complaints. Please resolve the matter as soon as possible. My contact number is [protected]

[protected] Bhanwarlal Yadav


5 Years back I was opted personal loan from ICICI bank,Udaipur. I paid 60 moths EMI with pre EMI amount. But after completion of all EMI Igot a letter from ICICI BANK about pending dues of 1,653/- as cheque bouncing charges. Acording to ICICI BANK statement dat 29/03/2010 cheque no 655611 value dt 25/04/2005 was bounced.But as per statement of my bank A/C of Rajasthan bank there was sufficient balance and no bounced cheque.Amount of 1,653/- of cheque no 655611 was withdrawn on 04/05/05 toICICI HFC LTD. ICICI BANK refused to issu me my loan documents .I paid 1,653/- on 18/10/10 and then bank issue my loan document.now my loan A/C LBDUN[protected] is closed.My complain is that ICICI BANK charged more inspit of regular EMI There was no fault on my side
I tried lot to resolve the same but no body help me .
Loan Account Number – LBDUN[protected]
Loan Amount – 30000/-
Tenures – 60 Months

HP
card no-[protected]

sir,
Iam finding it great difficulty to get a customer care officer after going through your toll free number to raise complaint about bill of december and january duedated and for change of address.If my coplaint cannot be remied please cancel my card.Iam very much satisfied with other bank cards i am holding. Your earliest action will be highly appreciated.

Sir,

i have personal loan no. LBJAI[protected] . I want quartely statement of loan account.
please send the loan statement from loan stat to tilll date on my E-mail ID - kumar.[protected]@gmail.com



best regards,

kamal kumar

Dear sir,

On March 2010 i have deposited cash of 13,900rs mistakenly to other person icici bank account, on the same day i have informed the bank to get me the amount back to my account, these days they tried contacting to other person thru letter, phone call but the other is not contactable to the bank. So bank said to go legally. Am approaching you sir please approach the ICICI Bank and get back me the amount of 13900rs as...

From,
Anirban Dutta
6B, Bentinck Street,
1st Floor,
Kolkata-700001
E-Mail Address:- [protected]@yahoo.co.in
Mobile No. [protected]


Respected Sir,

Sub: Complaints against ICICI BANK Credit Card Department in respect of Banking Ombudsman Scheme, 2006.

Ref : - Credit Card No. [protected], ICICI Bank EMI Card.

This has refer to my captioned subject, please note that :-

Sir, I have issued two cheques bearing no. 428999 dated 03/08/2010 & no. 429005 dated 03/09/2010 in favour of ICICI Bank Credit Card Department regarding outstanding bill dated 17/07/2010 & 17/08/2010 of Rs.0.10 ps. & 0.50 ps.

But, I am surprised when they have confirmed through ‘SMS’ and ‘Bill’ that the both cheques had been dishonored by my Banker STATE BANK OF INDIA, R.N. Mukherjee Road, Branch, Kolkata – 700 001 resulting that so many charges and interest debited from my Credit Card A/c as well as Credit Card loan A/c. Therefore I contact with ‘ICICI Bank Credit Card Department’ through Tele-Banking & E-Mail Services for confirming the reason for cheque return and also done a request for reversal the cheque return and other charges but they refuse to take the request for reversal the above charges and regarding reason for cheque return they told me ‘You will contact to your banker for know the reason for cheque return’. Therefore I made another request to Credit Card Department that ‘please return my the both original return cheque’ but they send only xerox copy of the same.


Therefore I verify my S/B A/c. Pass Book and learn that there was no reflection of any cheque return and not debited any bank charges for that reason so I do contact with my banker and written a request letter for knowing “What is the status of the both cheque”. Therefore the Branch Manager of State Bank of India confirmed me dated 24/12/2010 by written that “Your two cheques for Rs.0.10 Ps. & 0.50 Ps. Dated 03/08/2010 & 03/09/2010 have neither produced to our branch and neither those have been dishonored by us”. I am enclosing herewith the xerox copy of the “Banker Certificate” for your ready reference.


I am also enclosing the ‘Credit card statement for relevant period’, ‘Xerox copy of return cheque’, ‘Xerox copy of Bank statement for relevant period’ and ‘Copy of the all all E-Mail corresponding with ICICI Bank Credit Card Department”.

Please note that Sir, I have lost lot of money also my goodwill for that case therefore My request to you that please take a request for appropriate action against ICICI Bank Credit Card department and also make a order for giving the reasonable compensation for that reason.


Thanking you,


Yours truly,


(ANIRBAN DUTTA)



Encl:- (01) Banker Certificate (State Bank of India)
(02) Credit card statement for relevant period
(03) Xerox copy of return cheque
(04) Xerox copy of Bank statement for relevant period
(05) Copy of the all all E-Mail corresponding with ICICI Bank Credit Card Department

HELLO, I'M SURESH G P WAS HAVING ICICI CREDIT CARD NOS [protected] HAD DONE SETTLEMENT OF Rs 83405/- IN TWO INSTALMENTS.THE FINAL AMOUNT AT THE TIME OF SETTLEMENT WAS @ Rs 1,20,000/-
RECENTLY I APPLIED FOR HOUSING LOAN, BUT SAME WAS REJECTED BECAUSE OF HEAVY SPENDING ,WHICH AFFECTS MY CIBIL SCORE
SO I APPLIED FOR CIBIL CREDIT REPORT,WHERE I FOUND, THE ICICI C/C HIGH CREDIT AMOUNT IS Rs 1,20,22,618/- (ONE CRORE TWENTY LAKH TWENTY TWO THOUSAND SIX HUNDRED AND EIGHTEEN RUPEES ONLY).WHEN THE MAX LIMIT IS Rs 1,20.000/-(ONE LAKH TWENTY THOUSAND ONLY) SO SAME I INFORMED TO ICICI C/C CUSTOMER CARE TO RECTIFY IT.
I RECEIVED REPLY FROM Mr RAMLAL MITHRA ,CUSTOMER SERVICE MANAGER ON 15 DEC ; WE INFORM YOU THAT WE WOULD NOT BE ABLE TO CHANGE THE HIGH CREDIT VALUE AND IT WOULD BE UPDATED IN THE CIBIL AS PER YOUR CREDIT CARD UTILIZATION.
I OPENED MY C/CARD A/C ON[protected] AND WITHIN ONE YEAR I USED THE C/CARD TO FULL LIMIT.THEREAFTER I PAID INTEREST ON SAME PER MONTH. ON 22-12-06 I PAID SUM OF Rs 41705/- BUT SAME IS NOT UPDATED IN CIBIL REPORT days past due/asset classification -- 615/01-07
ON 22-01-07 I PAID Rs 41700/- AND COMPLETED SETTLEMENT
I WANT TO KNOW ,HOW ON EARTH YOU HAVE CALCULATED THE HIGH CREDIT OF RUPEES (ONE CRORE TWENTY LAKH TWENTY TWO THOUSAND SIX HUNDRED AND EIGHTEEN RUPEES ONLY) FOR TENURE OF TWO YEARS, ON MAXIMUM USAGE LIMIT OF ONE LAKH TWENTY THOUSAND ONLY
. MOREOVER WHEN THE CREDIT CARD IS BLOCKED AFTER ONE YEAR.EVEN AFTER CALCULATING WITH 100% INTEREST RATE,YOU CANNOT REACH THAT FIGURE.
MOREOVER HOW CAN I UTILIZE MY C/CARD , SO THAT YOU CAN UPDATE IN CIBIL, WHEN IT IS ALREADY BLOCKED AND SETTLED.

DURING SAME PERIOD I HAD DONE SETTLEMENT WITH SBI CREDIT CARD AND THEY HAVE MENTION THE HIGH CREDIT VALUE AS A AMOUNT FOR WHICH SETTLEMENT IS DONE.
ACCORDING TO CIBIL ,THE DEFINATION FOR HIGH CREDIT ,IS THE HIGHEST AMOUNT OF CREDIT USED(HIGHEST BILLING) IN THE HISTORY OF THE ACCOUNT, THIS IS FOR YOUR REFERENCE. NOW PLEASE DO THE NEEDFUL.
THANKS
[protected]@yahoo.com

On 13 Oct.10 I had draw payment on IVR ICICI pru.life Insu. co, by credit card Of ICICI bank, this payment decline on 15th Oct. but it's debited to my credit card Ac, decline payment of policy No, 03571853 till date not received to Prue.Insu. co., so so Pru. insu. co, has given a letter on 22,Oct10 vide Ref. 29390316 state that we premium amount of 5000/ on 15th oct. 10 through credit card has been decline on 16th Oct. the reason cited by your bank is credit card declined to obtain the required clarification from your bank for dishonored.
ICICI credit card bank send me email that transaction of Rs. 5000/- on 15th Oct.10 has been settled from their end both side not given good response , not reverese 5000/- last three month passed away no solution come out

Sir/Madam,

MY MEMBERSHIP NO:8461422 , of Tahweel alrajhi SAUDI ARABIRA, CORRESPONDENT BANK IS 00867 ICICI BANK,BRANCH: 0004 NARIMAN POINT, MUMBAI PAYMENT BANK

I have transfer-ed money to india to SHAIK JALAL, A/C NO: 1/60, BANK OF BARODA, PATHAK DIH CHAT, BHAGALPUR, BIHAR, INDIA, NEW 14 DIGIT A/c- [protected], current account, NAME: Sk jalal Bank of baroda, pathakdih chatpatiya, bhagalpur,BIHAR, INDIA. BUT MANAGER OF THAT BRANCH WAS NOT GIVEN 14 DIGIT A/C NO HE TOLD ME YOU CAN SEND MONEY TO OLD A/C NO AFTER FEW DAYS LATER WHEN I GOEN FOR INQUIRY THAN HE TOLD ME YOU TAKE THIS NEW A/C NO THIS WAS THE MITAKE.SO, I WANT ONLY MONEY CEDIT TO MY A/C NOTHING EALSE BECAUSE ITS ARGENT I AM SENDING MONEY FOR TREATMENT





DATED 8/12/10 BUT NOT RECIVED YET SO,PLEASE LOOK THIS MATTER

PLEASE LOOK THIS MATTER.I AM WAITING FOR YOUR POSITIVE RESPONSE.





Thanking you.



MD SARFARAZ ALAM



MOB NO: +[protected]K.S.A) In India: [protected]

DEAR MADA
ME IMOBIL SERVICE KO 1 MAHINE SE USE NEHI KAR PA REHA HU CUSTOMER CARE 24NOV SE COMLENT KAR REHA HU AAJ TAK MERE PROBLEM SOLVE NEHI HUIE HAI AUR NA HE KOI RESPONS MIL REHA HAI MERE PROBLEM HAIKE ME BALANCE CHEAK KARTA HU IMOBIL ME TO ERR 95011 NO RECORD EXIT AATA MERE AAP SE RQVEST HAI MERE PROBLEM JALD SE JALD SOLVE KARNE KE KARPA KARE
A/C NO[protected]
IMOBIL USE MOBILL NO [protected]
MOBILE HANDSET NOKIA E63
NETWORAK VODAFON
ALETRNET CONT [protected]
THANK YOU
ASHOK GUPTA
[protected]

Hi,

I have taken a mortagage loan from ICICI bank for 11,50,000/- on Jan 2007 and initially they told me that the EMIs will be for twenty years but later in my amourtization schedule of my loan is showing upto Dec 2039.
Here i have to pay atlease 55,00,000 means around 5 times to my actual amount.

I have surprised with that and no option from my side.

And also for the cheque bounce for the...

Dear Sir,
This refers to the following details o[censored]nsecured Redeemable Bonds in Nature of Debentures.. (ICICI SAFETY BONDS - Aug.2000) which was alloted in the name of Mythili Shantharam on 05/10/2000.
Certificate No. = 232934
Bondholder Number =[protected]
No. of Bonds = 2 of Face Value Rs.5000/- Each.
Distintive No. =[protected]
Redemption Date for the same was 05/10/2003, but the same has not yet been received.

It is to inform that I have changed my residential address from No:2, Bodhi Marg,DLF City Ph-1, Gurgaon to P-1A/067,Princeton Estate, DLF Phase-V,Gurgaon, 122009

Kindly do the needful.
Thanking you in anticipaltion

Hi,

I applied for the Demat Account in ICICI Bank in the begining of October. On 26th October the person came to my house for collection of PAN Card copy and collected xerox of all documents. Executive informed me that PAN card copy is not clear. Immediately I scanned and maailed copy of my PAN card to the executive. I had to wait for one month for the physical verification of my PAN card. After around 10 follow ups with the Sahakar Nagar branch executive Physical verification of my PAN card was completed on 29th November 2010. Surprsingly, I recieved a rejection sms on my phone on 3rd Dec 2010. I contacted Mr Murali from Sahakar Nagar branch and he informed me that mail has been sent to Mumbai office and reply is awaited. I contacted customer Care on 9th Dec 2010 and they informed me that Form is rejected due to unclear copy of PAN card. To my surprise can a scanned copy of PAN card be unclear ? I raised a request with customer care viz # SR[protected]. Mr Murali asked me to send a mail with attachment of PAN card again and request number. Immediately I sent a mail to Murali with PAN card copy and request number. I recieved sms from ICICI bank stating that Rejection form number -- [protected] has been rectified and sent for further processing on 14th Dec.
Again nothing was done till 5 working days. I contacted Customer care and they informed me that my account will be activated within 5 working days. 5 working days completed on 20th Dec. Still the Demat a/c was not activated. I contacted Branch manager Mrs Prameela of Sahakar Nagar branch on 22nd Dec. On the same day I visited brand and Mr Murali provided me number of Mr Sudhakaran(a/c Activation Dept) for speaking to him directly, I tried to call him many times however he did not answered the call. Finally I was able to speak to him around 3pm. He informed me that he'll call me once he reaches office in another 1 hour. However he did not called me back till today.

Branch Manager of Sahakar Nagar branch told me that she is promising a/c will be activated on 27th Dec.
I have to invest in the Infra bonds for which I have applied a Demat account. I have to submit my Infra bonds latest by 10th of January which I can buy only when Demat a/c is activated.

I tried calling Mr Murali several times today however he did not responded to any of my calls.

I am very much dissappointed with the services provided by the ICICI bank. There is not value for words or promises and always harassing the customers. I cannot expect that opening a Demat account would be taking 1 year in such a reputed bank. Can you please assist in the matter else I am agreed to even cancel my savings account with ICICI.

Regards,
Lokesh Kumar
Mob -[protected]

This is a serious complaint about ICICI bank credit card. I have made my payment regularly in my last statement total outstanding was 12,964 and by mistake I made a payment of 12694.00 a difference of around 277 Rs. and ICICI has charged me an interest of 455/- and a service charge of 45/- Rs (on total outstanding) . I really surprised by this and want to throw this card on the face of the customer support guy who rudely refused to say anything abot it. I really shocked by the behavior of ICICI bank. He was giving me the reference of a very very long very tiny written termns & conditions about the interest charges.

I REQUEST ALL THE ICICI BANK CARD HOLDERS PLEASE DON'T PAY BLINDLY YOUR BILLS AND ITS CASE OF CLEAR EXPLOITATION OF CUSTOMER WE SHOULD RAISE VOICE AGAINST SUCH PRACTICES. THEY HAVE THESE METHODS TO MAKE MONEY FROM HELPLESS CUSTOMERS.

I AM NOT GOING TO USE THIS CARD ANY MORE AND REQUEST ALL TO USE CARD OF BETTER AND HONEST BANK.

Dear sir,

SUB; CREDIT CARD VALIDITY GETTING EXPIRED
CARD NO ; [protected]
VALIDITY FROM 01.2007 TO 01.2011

MY ICICI BANK CREDIT CARD GETTING EXPIRED ON 1 ST OF JANUARY 2011.

I REQUEST YOU TO ISSUE NEW CREDIT CARD ( VISA) IMMEDIATELY.

REGARDS,
MURALI.P

Branch Id : 0004 Account Id :[protected]
Dear Team,

I am the ex employee of ICICI Bank and have left the service from the bank in the month of September 2009. My Employee no is 133232 and name is Chandresh Kumar, Date of Joining was 24-08.2005 and date of relieving was 10.09.2009. I have applied for the PF Transfer to my sb a/c no[protected] on 19.10.2010, which was also my salary a/c, for this i have sent the physical request to the concerned team on 19.10.2010 to the concerned team on 19.10.2010.

The address on which the request was sent is as given below:

ICICI Bank Ltd, Provident Fund section, New Heaven Enterprise, 3rd Floor, 49/h, parsi panchayat Road, Near Sona Udyog Bhavan, Andheri East, Mumbai 400069.

I want to know the status of the request as it has allready crossed two months.

My PF NO : MH/18796/133232

Kindly provide the status of the request as am in urgent need of funds.

Regards
Chandresh Kumar
Contact no [protected]

To,
The head of Credit Cards Department,
ICICI Bank.

R/sir,

This is to state that I am unsatisfied with your Credit Card Service and would like to bring your kind notice, the negligence of your staff towards customer’s care/ complaints, hence request to go through this complaint.

My credit card No.”5176 XXXX XXXX 4002". I had an credit card outstanding balance of Rs.38,879.00 as on 25th November, 2010 and I paid the full amount on the same day. Later I made two transactions and I repaid the full amount for those transactions also and had NIL amount as due till date.

Today while I made a transaction of Rs.1664.00 in a supermarket I came to know that I had an outstanding due of Rs. 2003 .

When I inquired about the customer care they are replying that since I did not call then for the pre closure of EMI amount the amount has been deducted from my credit card.

This is really atrocious that while I have paid the full due amount on my card, I have to pay an extra amount only because I didn't call and inform them. Even if there is any outstanding they could as called me and informed/asked me regarding that as they have done before; other than deducting it from my credit card without my notice.
While converting into EMI the customer care person, who have called me, just informed me that if I want I can pay the full amount and can close the due amount and did not tell that I should call and inform them. Even the customer care persons are not polite while replying.

Even if there is any outstanding due without notifying me how can the bank take it from my credit card?

I will repay the Rs 1664 by the end of December ( for the transaction I made on 24th December, 2010 only ); so TERMINATE my credit card immediately once you receive that payment.

Please treat this message/complaint urgent and final. Oblige. The very immediate reply / response is expected at E-mail address- [protected]@yahoo.co.in


Regretfully,
Ranjani L

Respected Sir,
ICICI Bank opened a CAR LOAN account instead of Savings Bank and they have sanctioned an Overdraft limit of 172000 on the account without my knowledge in the year 2004. I have signed an agreement to open a SAVINGS BANK ACCOUNT. Even after opening the OD account, they haven’t communicated to me about the OD account and neither sent me the DEBIT CARD or the Cheque Book for the account. Till the year 2009, there was no correspondence from the Bank and immediately after that, they have started sending me statements for the said account. I wasn’t even aware that an account exists in my name with the Bank. In the year 2005 they have debited the account with Rs. 1750 as annual charges for the sanctioned limit and since then they being debiting the account on monthly basis with Rs.500 as late fees and Rs. 250 as interest. I've not utilised the said limit and they said account is never operated by me even once.

Because of the above mentioned account, the bank has put up my name in CIBIL. I have a clear report in cibil, but just for the error committed by ICICI bank, I have a poor credit report


I have visited them on several occasions but it doesn’t have any positive outcome and I'm being just harassed by ICICI Bank officials. Even their branch manager is not coordinating and I feel that I’m just wasting my time running behind them. I've even written mails to the bank, but there is no positive response from the bank.

I request if you can please look into the matter and have the problem sorted..

Following are my details.

Name : Ravi Datt Kant

ICICI BANK ACCOUNT NO.[protected]

Pan No. ABTPK4037B

Mobile No. [protected]