ICICI Bank Complaints & Reviews

I've used the service myself, and found no problem. Even the address and Branch change I've done through net banking only when I got transferred from Vishakhapatnam, Andhra Pradesh to Kolkata, West Bengal.

Rgds,

Amit Das

Hi Sidharth,

We regret the inconvenience caused. This facility has been stopped online due to security reasons. We request you to visit any of the nearest branch and submit an application for updating your mobile number.

Regards,
ICICI Bank Customer Service Team.

Dear sir
ple cheange my mobil new no [protected]

safety bond — ICICI SAFETY BOND NOT REFUND

ICICI SAFETY BOND NOT REFUND
ICICI SAFETY BOND
TAX SAVING BOND (option II)

Bond Number-0818330

Dear sir,
I have done the icici safety bond, tax saving bond (option II) on march 2001 through purbachal branch salt lake, kolkata, west bengal for the pure of three years.My bond was alrady matured but still i had not received any think of your site .kindly give me details information regarding current status my bond and co-operate me to refund bond invest.

thank you
Nilratan Das

Hi Nishith,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Dear Sir,

Thanks for your response. I had even recieved a letter from you confirming that the revised e-tds to the Income tax department. This letter is ref: [protected] / inward ref : IEM1092082, dated 13/05/2011.

Sadly still the amount is not reflecting in 26AS. Hence I request you once again to verify if the returns have been revised or not. The status I have checked in 26AS a couple of minutes back .

Thanks,

nishith

Immediately lodge a police complaints in your nearest PS about the threats recieved over phone.
Secondly write a complaint mail to the ICICI Bank regarding this phone calls.
Approach a nearest ICICI Branch and ask them for their Ombudsman or Nodal Officer's Phone/Email, and lodge a complaint to him.

Dada, police complaint na dile kichhui kora jabena, agey seta kore no ta niye nin...

Regards,

Amit Das

Dear Mr.Banerjee,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1661454" in the subject line.

Regards,
ICICI Bank Customer Service Team.

i have invested in icici deep discount bond and my folio no-[protected]/29 in the name of shahabuddin rijavi ansari. i have not received any refund from icici . please let me know position of my investment

Did you get new address ?? Or any other way to contact them .. i am struggling the same

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1661054" in the subject line.

Regards,
ICICI Bank Customer Service Team.

-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Monday, April 27, 2009 08:15 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer / [protected]@in.com
Title: Mr.
First Name: Ketan
Last Name: Gawand
An ICICI Bank Customer: Yes
Product: Credit Card
Account No: [protected]
What would you like to say: Dear Customer care
I have a Credit card [protected] . I have taken a Personal loan on same of 47000 in April 2006 .
I am regularly making Payment through my ICIC acoount Net banking[protected] for the past 2 years .
I was working with Solvay Pahrma and my communication address was same for the above mentioned card .
I have changed my Job in April 2008 but failed to intimate ICICI about the same .
Today When I visited my Old Office (Solvay ) I have received my Credit card Statement which shows an outstanding of Rs. 8000 + which I was completely unaware of .
I called up customer care and they informed me that in the month of September 08 Payment was not received from my Account .
I have given a standing Instruction to Pay Rs . 1400 on Every 9th which is Higher than My EMI .
I have another credit card [protected] which has an installment of 4175 and I pay Rs.4300 for last 12 months .
I am sure you will understand my situation .
I am with ICICI for last 6 Years and have never defaulted on my payments .
This has happened because of lack of communication .
I have not received nay intimation at my Residence or SMS or call in last 9 months .
I sincerely request all to waive of these charges .
I promise you there will be not default in payments from my side going forward .
I also request you change my contact details to my Residential address
Thanking you in Anticipation
E-mail address: [protected]@in.com
Telephoneno:+[protected]
Correspondence address: 703 kishor villa
Old Prabhadevi Road
Mumbai 400025
City: mumbai
Country: India
Pin Code: 400025

Dear Ketan,

We apologise for the inconvenience faced by you. We'll get in touch with you shortly and work to resolve the issue.

Regards,
ICICI Customer Service Team.

Hi Anita,

We are sorry to hear about your experience.We have made a note of your account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Dear Sir/Madam

This is G.mary margret

I have phasing problem with ministatement, When i was checking in my ATM ministatement it will be not showing.Plz any one know help me.My contact no.[protected]

my card no:[protected]

a/c name: G.mary margret .

mail id: [protected]@gmail.com

Dear Sir/Madam

This is Sachin M Khandade

I have phasing problem with ministatement, When i was checking in my ATM ministatement it will be not showing.Plz any one know help me.My contact no.[protected]

my card no:[protected]

a/c name: Sachin M Khandade

mail id: khandade.[protected]@gmail.com

Dear Sir/Madam

This is raushan kumar

I have phasing problem with ministatement, When i was not login net banking it will be not showing.Plz any one know help me.My contact no.[protected]

my card no:[protected]

a/c name: raushan kumar

Muzaffarpur on August 28, 2013
Dear sir,
I am an advisor of icici pru life insurance co. with advisor code 01195154.When i was a Grand Perks member, the company (ICICI) gaves me a pay direct card whose no, is [protected].Sir pls send my balance statment of my pay direct card. neither ICICI bank nor ICICI PRU adviced me satisfactory.i am in a fix.
so kindly book the complaint and do ur best about this case.
my contact no. is [protected]
my email id is - rajesh.[protected]@gmail.com

Dear sir,
Iam marketting exective in aprivate company, the company ( ICICI ) gaves me a pay direct card whose no.is [protected] .Sir pls send my balence statment of my pay direct card statement in ICICI bank i am in a fix.
so kindly book the complint and do ur best about this case.
my contact no is [protected].
my email id is - [protected]@gmail.com

My company Kuehne + Nagel pvt ltd gaves me a ( ICICI ) pay direct card whose no.is [protected].Sir pls send my bank balance statement of my pay direct card. neither ICICI bank nor ICICI PRU adviced me satisfactory. i am in a fix.
so kindly book the complaint and do ur best about this case.
my contact no is [protected].
my email id is - [protected]@gmail.com

yours sincierly

MATHIVANAN

Dear Ms.Chellam,

We have made a note of your contact details. Our official will get back to you and assist.

Regards,
ICICI Bank Customer Service Team

My company Avon facility Management Services Pvt Ltd gaves me a ( ICICI ) pay direct card whose no.is 4629.5203.5827.5121.Sir pls send my bank balance statement of my pay direct card. neither ICICI bank nor ICICI PRU adviced me satisfactory. i am in a fix.
so kindly book the complaint and do ur best about this case.
my contact no is [protected].
my email id is - [protected]@gmail.com

Dear sir/Madam
I am Murugan p/s my balance statement sent.No:[protected] my mobile no:[protected]

i forgoted my pin number

I am forgotten my pin number, and kindly send me balance also

Dear Sir.'
My pay direct card has not been activated till now having registered mobile no [protected]
How can I see the balance in my card.
Regards
Sanjeev
[protected]
[protected]@yahoo.co.in

Dear sir,
I respect you I'm having a ICICI pay direct account I need to your help I want to my 3 month account statement plz call me my number [protected] I so many times call in customer care not respond to any one

Myself Prasanta Kumar Jena
Gmail :[protected]@gmail.com

Account number send Ifsc code

pay direct card mobile number how change in mobile?

Hi Shaan,

From an experts point of view i would like to tell you that it is important for you to have this case sorted out fast. As in the future if you would like to take a loan banks will not approve of it. Worse still if you need the money for some emergency and you do not get it, it can be heart breaking. If you would like help on what to do with regards to ICICI and CIBIL i would gladly like to help contact me on[protected]/ [protected] or email me at [protected]@debtdoctorindia.com.

Regards,
Timothy

Hi Shaan,

We are sorry to hear about your experience.We have made a note of your credit card number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Thank you for your concern Timothy. I'll contact you soon. Need to get this resolved as soon as possible.

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Bond Holder No.[protected]
Certificate No. 78291 & 78292 dtd. 29 May, 2001
Each of Rs. 5, 000/-
Total Value of 2 bonds - Rs. 10, 000/-.
Distinctive Nos. 150539 & 150540

Please let me know the status of the above bonds which I possess.

Thanks and regards,

SURBHI RAJENDRA BHAKTA

Attached is the image of the bond however till date no redemption proceeds have been received nor do we get any information from any of the icici bank branches...

This is very upsetting hence unhappy with the customer service

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number & Credit Card number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I am a Wealth Customer with no personal or business loans from ICICI. I have a Platinum ICICI Credit Card since the past 6 years, and the total out-standing due this month is only Rs. 9, 000 or so. I made the previous month's payment through automatic ECS from my ICICI account.

Since today morning, I am receiving rude and abusive calls from 33643000 for a supposed loan amount of Rs. 4, 00, 000 which the female on the phone said I should pay by August or else...

The phone hasn't stopped ringing for the past hour. I have atleast 20 missed calls from this number as I have stopped receiving the calls. Please advise!

My name is Rushabh Mehta, and I hold my savings account at the Lamington Road branch. My contact details can be obtained from the ICICI database using this information.

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number & Loan account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made a note of your account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry for the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the issue. Kindly refer "1623856" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi Bhuvaneswari,

We are sorry to hear about your experience.We have made a note of your mobile number & email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Dear sir,

ICICI bank is a big cheater bank. They have levied me QAB charge of Rs.1103/- without concerning me.

Regards,
Manish C Sane

I was also deducted the same amount mentioning the same reason. Not sure on why this is being deducted

Hi Manish,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I have been charged Rs.552/- as FamilyQABChgs on my corporate zero balance account.ICICI customer care folks did not have any answer why it was deducted.
Suresh
[protected]

Hi Suraaj,

QAB charges are debited for not maintaing the quarterly average balance of your savings account. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you. Refer "1618173" in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Credit Card — Full and Final settlement

Dear Sir,
I am carrying credit card from ICICI bank which I took it in Ghaziabad in the year 2005 October. Immediately after that I was shifted to Hyderabad due to my perosnal choice, in the mean time I had made one transaction worth around Rs 1900/-.in thye month of November and I moved out of Ghaziabd in December same year.

During the change of place I had dropped a cheque from HDFC bank for the same amount and I had forgotten to recheck the payment and recently when I was going through my old payments and transactions I found that my money was not paid to the bank and it was pending.

As a good samaritan I gave a call to customer care ( I think it is BPO) in hyderabad and told about the mishap for that the customer care personnel asked me to talk to Mr. Godi in the number[protected]. When I spoke to Mr. Godi, I explained to him about the situation he told me that the outstandin was around Rs 6103 /- .

I made one humble request to him to consider my case to reduce the penalty for which he finally agreed for payment of Rs 3500/- as a full and final settlement.

I did drop the check and he told me that once the payment is received he will call me again and confirm the same.

This telecon happened on 12.2.08 And I did dropped the cheque for Rs 3500 through HDFC cheque number bearing 869194.

But after four day when I gave a call for the confirmation I was told that the money is credited against my credit card. I asked him for the confirmation letter saying that the account is settled and full and final is done. The reply what I got is that he is not the right person for my case and he told me that it Mr. Ravindra whom I can contact in[protected]. This discussion happened on 17.2.08.

I am trying frantically in that number but I am not getting any response from that number.

Fianlly I am here by trying to bring your kind notice that I ahve paid the mony to the bank after talking to a person , and once the payment is done I am not getting the full and final settlement statement from the bank.

I am really in desperate need of the same since I do not want to put myself into a place where I have used the services and not paid for it.

As a good citizen I have done my duty by reminding of the bank that I have to pay and i did pay but bank is not giving me any letter nor I am not getting any support of the right person whom I can talk and close the account.

Through this mail I am reiterating that I have made my effort to close the account and Bank is not giving the same back.

Please close this issue.

Rgds,

Bhandary

ICICI Сreditard Division — annual fee

Dear Sir,
1- Should we go through the same ritual every year. I have again received in my monthly statement a claim for annual 3rd year fee for Rs1500+185.40 for card No-[protected]. I have been using only one creditcard No- [protected] for nearly 10yrs and pay for all transactions on that. Last year your bank went to the extent of adjusting the credit card payment made, towards annual fee of[protected] and claimed dues. A letter of reprimand from me was followed by apology and reversal of that. I will only pay for the card I use.
2- Yesterday I went to The Langford road branch of ICICI in Bangalore around 3.30pm to make a credit card cash deposit. I wanted to deposit Rs 2460 and after filling the depositing envelope approached the teller requesting 2 Rs50s for the Rs100 note I had. She refused saying she did not have 50 Rs notes though I had seen other customers depositing the same. The bank manager was also of no help. Ultimately I had to go outside, get change from a petty shop to deposit in the bank.Isn't it a shame that a bank customer has to go elsewhere to get change for depositing in the bank. This reflects on the customer care your bank provides - it does not matter what big hoardings you put up or how many ads you show on TV about the fantastic service ICICIbank gives its customers. Maybe your bank staff should concentrate more on polite- helpful behavior rather than their pseudo-paradesi accent.

you are an idoit firstly when u have changed the loacation, u could have kept quite if the cheque which u dropped has not been credited to the creidt card account. secondly instead of telecon you could have walk in to the nearset branch and done the full and final settlement. now you have done the mistake no point in blaming the credit card people just keep quite else pay the remaing amount and close the account else the balance amount will be increasing

Hi,

We are sorry to hear about your experience.We have made a note of your credit card number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,
I would like to say that it is important to receive the NOC from the bank so that you will recieve loans in the future. If you would like to get more advice you can contact me on[protected]/ [protected] or mail me at [protected]@debtdoctorindia.com

Regards,
Timothy.

Hi,

We tried contacting you but you were not reachable. Please email us your contact detail at [protected]@icicibank.com and executive will get in touch with you soon. Kindly refer "1611544" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.Wehave made a note of your Loan Account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

dear sir

I am sendindg the e mail of mr jenish shah to you in this regard.This is the outcome of last six months dealig with mr jenish shah.i want the refund of rs 175 + 4185 = rs 4360/. I have given all the proof which were asked to me.



regards
ashok kumar
c-352 shalimar garden extn ii sahibabad (ghaziabad)

LAN---LBDEL[protected] and LAN---LBDEL[protected].
M [protected]



On Tue, 15/3/11, Jenish Shah <senior.[protected]@ICICIBANK.COM> wrote:


From: Jenish Shah <senior.[protected]@ICICIBANK.COM>
Subject: RE:'ICICICARE=[protected]' FW: EMI over due
To: "ashok kumar" <[protected]@YAHOO.CO.IN>
Date: Tuesday, 15 March, 2011, 6:57 PM

Dear Mr. Kumar,

We refer to your appended e-mail of March 4, 2011 addressed to Senior Management which has been forwarded to the undersigned for due analysis and redressal.

We wish to inform you that cheque numbers 522930, 522931, 522934 and 522935 are paid towards Pre EMI for May '03, June '03, July '03 and August '03 respectively and the cheques are cleared in your account. Also, cheque number 537776 is paid towards Pre EMI in September 2003 in loan account number LBDEL[protected].

We wish to inform you that the cheque number 419787 is towards November 2003 EMI in loan account number LBDEL[protected]. Also, with regards to the refund in December 2003, the due for LBDEL[protected] was Rs. 2572 and due for LBDEL[protected] was Rs. 1613. Post receipt of payment of Rs. 4185 in LBDEL[protected], Rs. 1613 was transferred to LBDEL[protected] and extra EMI amount of Rs. 3270 was refunded vide cheque number 070448 in December 2003 for LBDEL[protected].

With regards to your request for Rs. 4185 debited, we wish to inform you that for cheque no: 537777 amounting to Rs. 4185/-, receipt was updated in both loan nos. LBDEL[protected] and LBDEL[protected] with partial amount of Rs. 2572/- adjusted towards 29/05/2004 installment overdue in LBDEL[protected] and Rs.1613 was adjusted in LBDEL[protected] towards 29/5/2004 installment overdue.

With regards to cheque number 537782, the cheque is a split EMI wherein Rs. 1613 is updated in LBDEL[protected] and Rs. 2572 is updated in LBDEL[protected]. Hence, Rs. 4185 has been debited from your savings account.

With regards to cheque number 537786, we understand that the amount of Rs. 4185 was debited from your account in August 2004 however the split EMI was updated in your loan account only in November 2004. We apologize for the inadvertent debit due to an operational error from our end.

With regards to cheque number 537785, we will revert to you on or before March 21, 2011.

Thanking you for writing to us.


Sincerely,

Jenish Shah
Manager – Senior Management Desk