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ICICI Bank Complaints & Reviews

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S
sankar.grp
from Bengaluru, Karnataka
May 26, 2011
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Address: Pune, Maharashtra

Hi Sir ,

Amount Rs : 827 /-was deducted on 19/04/2011 from my account with out intimatimating to me for QABChgs,jan-mar11+ST77 . I dont know what is this charge.

I am using the same account from more than 2 years and also maintaing minimum transaction amount 10000/- for 3 months.

Can you please help me out in this problem.

ICICI account number is :[protected]

Thanks and Regards,
Muni Sankar
email: sankar.[protected]@gmail.com

ICICI Bank — QABChgs, jan-mar 10+ST77

Dear Sir,

Myself Shyni Varghese. My account no is[protected]. I am staying in chennai. I have against the ICICI bank why they cut the balance of my account without any information. The charges QABChgs, jan-mar10+ST77 827 Rs. My balance has been over the minimum balance criteria (5000). I will request the consumer court to give my balance in one month. Otherwise, I will close the account.

I hope you will solve my query as soon as possible.
Hi Shyni,

We are very sorry about the inconvenience caused to you. Please email us your contact details at [protected]@icicibank.com and kindly refer "544529" in the subject line. We will get back to you soon and resolve your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

ICICI B ank — QABChgs,jul-sep10+ST77 -- 827 Rs

Hi Sir ,

I am a Victim of ICICI Bank . The Amount Rs : 827 /-was deducted on[protected] from my account with out intimatimating to me for QABChgs,jul-sep10+ST77 . I dont know what is this charge.

I am using the same account for 18 months and i am maintaing minimum transaction amount 5000/- for 3 months.

Can you please help me out from this problem.

ICICI account number is :[protected]

Thanks and Regards,
Muni Sankar
email: sankar.[protected]@gmail.com

ICICI Bank — Deduction of Rs 827

Hi Sir ,

I am a Victim of ICICI Bank . The Amount Rs : 827 /-was deducted on[protected] from my account with out intimatimating to me for QABChgs,jul-sep10+ST77. I dont know what is this charge.

I am using the same account for last few years and i am maintaing minimum transaction amount 10000/- for last 3 months.

Can you please help me out from this problem.

ICICI account number is :[protected]

Thanks and Regards,
vinod dalakoti
email: [protected]@gmail.com
Dear Mr.Sankar,

We apologize for the inconvenience caused to you.We have made a note of your email address and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.
Sir, there is a deduction of rs827 from my father's account of icici bank as qabchgs also after maintaining a minimum balance of rs 5000
Dear Vinod,

We have made a note of your account number and we'll get back to you soon in order to address your concern.

Regards,
ICICI Bank Customer Service Team.
Hi,

We are sorry to hear about your experience.We have made a note of your account number & email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.
Hi Sir,

Amount Rs : 522 /-was deducted twice on 17/08/2011 & 17/10/2011 from my account with out intimatimating to me for "QABChgs, APR-JUN11+ST52" & "QABChgsSEPT11+ST52". I dont know what is this charge.

I am using the same account from more than 5 years and also maintaing minimum transaction amount 10000/- for 3 months.

Can you please help me out in this problem.

ICICI account number is :[protected]
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    S
    sandeep578
    from Rajapalaiyam, Tamil Nadu
    May 26, 2011
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    Address: Rajasthan

    Dear Sir,

    This is to inform you that I have not received the Final interest & Principal Value of ICICI – Tax Saving Bond -032003-TSB the details of which are as follows:

    Certificate No 30451
    Bondholder No[protected]
    No of Bonds held – 1
    Distinctive No[protected]
    Name of Holder: om prakash sharma

    As I have not received the cheques for annual interest & principal, I presume that they have been misplaced in transit.


    I had subsequently followed up but have not recieved any proper reply as regards the status nor provided any contact no/address of higher authority to whom can be approached.

    This clearly shows the lapses in the system and the irresponsible manner in which the whole thing is being managed.

    I think Ms Chanda Kochhar should go down to the grassroots and take make necessary corrections in the system before chalking out huge expansion plans at the cost of betraying many innocent customers like us.

    Hope the bank listens to this complaint and does the necessary to repay the interest and bond value along with loss of interest for the period of delay.

    Regards,
    OM PRAKASH SHARMA
    [protected]

    ICICI TAX SAVING BOND — non payment after maturity

    dear sir,
    hereby informing that, i have purchased 2 tax savings bond that is 022022-TSB ONE worth of Rs.10000=00 in 27.03.2002, and redemption date is 27.03.2005.

    As of now, no amount has been paid after maturity inspite of several requests.

    please look into and let me know the status.

    More details
    Name of bond holder: Patil Ravindra
    Certificate no: 56363
    No of bonds: 2
    Distinctive no:[protected]

    Bank: State Bank of Hyderabad
    A/c - [protected]
    Main branch
    Sathupally
    Khammam district
    Andhra Pradesh
    email: [protected]@gmail.com
    Dear Ravindra,

    We have made a note of your account number and we'll contact you at the earliest.

    Regards,
    ICICI Bank Customer Service Team.
    I also did not get any paymeny of Rs. 40200/- Please send payment to me immediately.
    Details are as under-
    Bond holder number[protected]
    Certificate no.- 53504
    Distinctive number[protected]

    Ramesh Chnad Jain
    Dear Mr. Om Prakash,

    We are extremely sorry for the inconvenience caused to you. We have noted your mobile number. We shall soon look into the matter & update you with its status.

    Regards,
    ICICI Bank Customer Service Team.
    I think no one is there to receive our complains
    Dear sir,
    Nothing is heard regarding my complaint, same is reproduced hereunder for needful pl.


    Kindly intimate the mode of payment of the Face value of Tax saving bond-022005-TSB-TWO.

    The details are as follows:-

    1. Certificate No. :- 26146.

    2. Bond Holder Name & No. :- SUNIL BISWAS ;[protected].

    3. Registration No. :- 259309 dtd.05/05/2005.

    Kindly intimate by return of mail.

    Thanking You.

    Yours Truly

    S.Biswas,
    JANJGIR[C.G.]
    Mb.No.[protected]
    Dear Sir,

    Name of the Bond Holder: P. MOHANAN

    I have not received redeemed amount & Interest of ICICI TAX Saving Bond- 022002-TSB - One
    Face Value Per Bond: Rs.5000/-
    Issue price Per Bond: Rs.5000/-
    Deemed date of allotment : 27.03.2002
    Redemption Date: 27.03.2005
    Bond Holder No. :[protected]
    Certificate No. 148512
    No. of Bonds: Four

    Kindly di the needful at an early date.

    My Bank Account Details: CANARA BANK, A.N. Street, Chennai.1 A/C.No.10990

    with kind regards,


    (P.MOHANAN)
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      S
      supratimsays
      from Mumbai, Maharashtra
      May 26, 2011
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      Address: West Bengal

      Dear Sir / Madam,

      I had taken a personal loan from ICICI Bank in 2006 of Rs. 30,000/- and I had paid EMIs. The capital outstanding shows Rs. 5000/- and the person who collected the amount from me every month suddenly disappeared when Rs. 5,000/- was due. On repeated calls also he never turned up from collection. Now one lady from Central ICICI Cell calls up and threatens with dire consequences if I do not pay Rs. 29,900 (which includes lawyer fees as well. I am willing to pay my outstanding amount, however it is injustice to collect the Lawyer charges from me and also threats.

      My Loan A/C No. is: LPCAL[protected].

      The complain was lodged earlier however, the Delhi Call Center, someone called (Neha Sharma) calls up from Ph No. [protected] and asks to settle the money immediately with Kolkata office without any written letter which as per their version I was supposed to receive. She also says that the letter is there with the Bank officials at Sarat Bose Road office in Kolkata and would expire in another 2 days time, which I have not seen till now.

      The mode of operation of the Bank is ridiculous. Its been a month still they are trying to resolve the issue through unnecessary hoax calls.

      Please help and suggest what to do.

      Regards,

      Supratim Bhattacharya
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        S
        sarvesh.sood
        from Ahmedabad, Gujarat
        May 25, 2011
        Resolved
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        Resolved

        Address: Gurgaon, Haryana

        Money not credited in Sarvesh Sood account number[protected] as per mandate of remitter and appropriated in irregular loan account of other person. In spite of regular email follow up with ICICI bank from the beneficiary and PNB bank, money not remitted back till date.

        on contact on 25th May 2011 on telephone,[protected] between 3:30 to 5:00 PM many times with Mr. Sachin Taneja, reported to be Chief manager of the branch and Mr. Karan and Gaurav, they behaved roughly and not responded properly and their behaviour was not proper and satisfactory.

        You are requested to exercise your influence to advise the bank to remit money bank with interest.

        ------
        sent through ICICI bank site:
        Dear Mr. Sood,

        We regret the delay in responding to your e-mail.

        There is no sufficient balance in the wrong account number to recover the amount. Once the funds are available, we will transfer the amount to the originator account.

        Please contact nearest ICICI Bank branch for further details.

        Looking forward to your co-operation in helping us serve you better.

        Sincerely,

        Asiya
        Account Manager
        ICICI Bank Limited


        "If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

        You may not be able to access your Internet Banking Account if your mobile number is not registered with us. To register, please visit your nearest branch with a Photo Identity Proof.


        "Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




        -----Original Message-----
        Subject: RE: Fund Transfer

        Hi,

        Could you please let me know the status?

        Thanks,
        Sarvesh

        -----Reply Separator-------Dear Mr. Sood,

        We regret the delay in responding to your e-mail.

        We are looking into your concerns. We will reply to you with the status on May 18, 2011.

        Looking forward to your co-operation.
        Sincerely,

        Asiya
        Account Manager
        ICICI Bank Limited


        "If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

        You may not be able to access your Internet Banking Account if your mobile number is not registered with us. To register, please visit your nearest branch with a Photo Identity Proof.


        "Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




        -----Original Message-----
        Subject: RE: Fund Transfer

        Hello,

        PNB bank has already mailed thrice to my best knowledge and first mail was sent on 4th May'2011. After that there was response from icici bank, so again they have sent 2-3 mails to my best knowledge. Now the notice being issued to claim the amount with interest and cost.

        Thanks,
        Sarvesh Sood

        -----Reply Separator-------Dear Mr. Sood,

        We regret for the delay in our response.

        Please note that based on your request we have marked the lien on the funds credited account and request you to co-ordinate with the Punjab National Bank for further assistance.

        Please note that complaint should come through the PNB so that funds will be released by the ICICI bank.

        Looking forward for your co-operation in helping us serve you better.


        Sincerely,

        N Ramachandra Rao
        Account Manager
        ICICI Bank Limited

        "If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

        "Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




        -----Original Message-----
        From: [protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
        Date: Wednesday, May 04, 2011 10:51 AM
        To: [protected]@icicibank.com ([protected]@icicibank.com)
        Subject: RE: Fund Transfer

        Hi,

        Can you provide me my branch[protected] contact numbers or manager's number.

        Thanks,
        Sarvesh

        -----Reply Separator-------Dear Mr. Sood,

        We regret the delay in responding to your e-mail.

        We are looking into your concerns. We will reply to you with the status on May 4, 2011.

        Looking forward to your co-operation.
        Sincerely,

        Asiya
        Account Manager
        ICICI Bank Limited


        "If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

        You may not be able to access your Internet Banking Account if your mobile number is not registered with us. To register, please visit your nearest branch with a Photo Identity Proof.


        "Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




        -----Original Message-----
        Subject: RE: Fund Transfer

        Hi,

        Can you confirm me whether the money has transferred to PNB account or not. if not then please do it as soon as possible as its already too late(more than a week)?

        Also if you can't call me on my mobile then let me know the branch manager name, Branch contact number, fax number, where i can send the complaint.

        Thanks,
        Sarvesh
        [protected]

        -----Reply Separator-------Dear Mr. Sood,

        We understand your concern.

        We request you to visit ICICI Bank branch where you have your account for further assistance.

        Sincerely,

        Sanjay Gupta
        Account Manager
        ICICI Bank limited

        "If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

        "Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




        -----Original Message-----
        From: [protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
        Date: Wednesday, April 27, 2011 10:21 PM
        To: [protected]@icicibank.com ([protected]@icicibank.com)
        Subject: RE: Fund Transfer

        Hi Mr. Sanjay,

        You are requested to refund the money back to Punjab national bank.

        Please feel free to call me @ [protected].

        Thanks,
        Sarvesh Sood.



        -----Reply Separator-------Dear Mr. Sood,

        We understand your concern.

        As a Banker, we do not have rights to debit customer accounts without his/ her authorization to do so.
        I regret to inform you that, the fund can only be reversed if the beneficiary of the wrong transfer account provides an authorization letter to the branch, where you have your account, stating that the funds were erroneously credited to him/her and that it can be reversed.

        Hence I request you to visit ICICI Bank branch where you have your account and seek assistance from the Branch Manager.

        Looking forward to your cooperation and patience, and assuring you that best of our services.
        Sincerely,
        Sanjay Gupta
        Account Manager
        ICICI Bank limited

        "If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

        "Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."




        -----Original Message-----
        From: [protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
        Date: Wednesday, April 27, 2011 04:18 PM
        To: [protected]@icicibank.com ([protected]@icicibank.com)
        Subject: Fund Transfer

        Branch Id : 0314 Account Id :[protected]
        Hi,

        My dad made a NEFT fund transfer transaction on 21/April/2011 under UTR No.-PUNBH[protected] and amount was 23K. Unfortunately the person/cashier who made the transaction, had entered the wrong account number i.e. instead of[protected], he had entered[protected]. My dad had already checked with PNB banks headquarter regarding this transaction, as he is a branch manager and it?s cleared from their side.

        Now the money is not reflecting on my account neither his account. Please revert back transfer and transfer the fund back to the same account.

        Thanks,
        Sarvesh

        PS:- All the branch numbers, which were mentioned on website/with customer care, I tried to call them since 25-Apr-2011, but nobody had replied to phone calls. It was a very bad experience.


        ---- email sent to ICICI NEFT Centre

        [protected] Forwarded message[protected]
        From: "Sood, Sarvesh" <sarvesh.[protected]@gmail.com>
        To: kurma.[protected]@icicibank.com
        Date: Tue, 10 May 2011 12:06:31 +0530
        Subject: Re: Immediate action required regarding UTR No. - PUNBH[protected]
        With Reference to your email dated 5th May, 2011

        I had taken the copy of the statement of the account number (i.e.[protected] where the money has been credited wrongly by your bank.
        There was no mandate to crediting the amount in wrong account number, where title and account number differ.
        Beneficiary has not withdrawn the amount and money is utilized by the bank itself. There is no question of remitting the amount after receipt from the customer.

        I again humbly request you to refund the amount to beneficiary immediately or I’ll lodge the complaint against your bank to the RBI and Consumer helpline and lodge a case in the court for damage the career and character of my father (senior manager with PNB) and as well as me or I’ll be compel to file a case against your bank for giving a wrong email message and not remitting the amount with cost and interest under Indian panel code.

        Thanks,
        Sarvesh Sood

        On Thu, May 5, 2011 at 11:10 AM, Kurma Nath Patnaik <kurma.[protected]@icicibank.com> wrote:
        Dear Sood

        The said fund has been credited to customer account based on the credit instruction received. Based on the confirmation received from your end, we have marked lien to the customer account.

        Same will be returned to the originator account as and when the funds are available.

        Regards
        Kurma Nath Patnaik
        CLOG - Hyderabad
        [protected]




        Sood, Sarvesh wrote:
        Hi,

        Under UTR no. PUNBH[protected] Rs. 23000/= has been remitted to credit in account number[protected], but wrongly the account number was type as[protected]. On taking the matter with PNB NEFT centre, Mumbai. It has been advised to take up the matter with ICICI Bank. PNB at his on level has taken up the matter and has also advised us to take up the matter at our level.

        Kindly intervene the matter and remit the amount to PNB as we are suffering lose in making payment of the house.

        Thanks,
        Sarvesh Sood
        # [protected]

        "Print this mail only if absolutely necessary. Save Paper. Save Trees."

        "This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."




        --
        Sarvesh Sood
        # [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
        Hi Sarvesh,

        We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

        Regards,
        ICICI Bank Customer Service Team.
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          S
          Shailesh_41
          from Mumbai, Maharashtra
          May 25, 2011
          Resolved
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          Address: Maharashtra

          Dear Sir/Madam

          I am attaching my complaint that was sent to ICICI Bank for debiting my Savings account without intimation and the O/S that has been debited is of ICICI Credit card which was cancelled 7 Years back ie 2004.

          Request you to pl help close this case as i am not ready that ICICI Bank takes the rights to touch my Saving account without any intimation .

          On the 11th May 2011, I had been to the ICICI Bank ATM in Pune to check what my balance is in the savings account and I was surprised to know Rs 13727 has been debited to my account on the 28th April 2011. I really didn’t know that this amount was debited for what? However I got to know latter that this amount was Outstanding towards an ICICI Bank Credit Card number [protected] which I used to use it around 7 years back.
          I was quite perturbed due to the above debit as this card was cancelled by me around 7 years back in Rajkot , Gujarat (exact date 16.06.2004) and also there has been no intimation to the undersigned . I called on the 11th May 2011 to your call centre to understand what exactly happened and spoke to 3 executives, Harshit ( CCE), Arun (Phone Banking Officer) and Sunil( Credit Card collection ). The call lasted for an hour or so as I wanted to know couple of things on how does ICICI Bank functions .
          I was promptly replied by Arun and Sunil that this O/S is pertaining to my Credit Card and since I had not paid the bills the same is debited to my account. I asked them the following questions
          1. How can ICICI Bank debit my Savings account without any intimation to the Savings Account Holder?
          2. Who has decided on the amount that has been debited is the correct one, as no call to me has been made – Is it unilateral decision taken by the ICICI Bank?
          I was told by Arun and Sunil that ICICI Bank has the right to do the debit internally as I have signed the CAF (Customer Application Form) in which I must have ticked marked that point. I then requested both that under the RTI Act ( Right To information) would like to have the RBI rules which governs the Financial Institutions which clearly states that ICICI Bank has the right to debit the savings account of a customer without any information. (Request you all to go through the call recording Date : 11th May 2011 ,time : 7.05PM).
          I even told them that ICIC Bank could link this CC O/s to my Saving account then why was it difficult for them to get in touch with me as the Saving Account has the address as well as the Phone number which is being used by me ( I am sure you too could get the number easily and call me on the 12th May 2011). To which again I was told that these details are not to be shared by ICICI Bank with ICICI Credit Card team. Everything seems to be messed up in ICICI and as per ICICI Convenience processes are made. Customer seems to be the last priority.
          Also when I asked Sunil that I am also a ICICI Demat account holder and tomorrow if some dispute happens will ICICI Bank take all my Shares in their name , to which he said that may be ( Pl go through the call)This is atrocious and so Unprofessional. I have been hearing the unprofessional behavior and way of functioning of ICICI at my occasions in media but I still continued to patronize ICICI hence having a Demat Account worth 9 Lakhs , Credit Card having monthly spend of 30K since last 7-9 Years and a savings account. Trust this has to be closed and will ensure may more does it.
          Trust both Specially Sunil were unable to give proper justification to my points raised and kept saying that the debit is an internal process to ICICI Bank. My point then is that there are N number of customer who feel that their amount is safe in the hands of ICICI Banks, which is so untrue.
          As it is ICICI bank which debited my Savings account without any intimation for an O/S on a Credit Card which was cancelled 7Years back( Copy of which will be shared at appropriate time with ICICI, RBI , Consumer forum and the media ). I would like ICICI to furnish the below demands in next 24 Hours ( Infact I had demanded this on the 12th May 2011 hence ICICI have got 5 Days to get the proofs.) I am also sure before the debit could take place ICICI Bank and Credit Card team must have done their home work thoroughly. Hence should not take more than 24 hours from the time you receive this mail. ( At least I am having a courtesy to Inform ICICI before I can take further action and not like ICICI Bank to debit my Savings Account without intimation.)
          • RBI Rules where it states that ICICI Bank has the rights to debit a Savings account of a customer without intimation
          • All the Transaction receipts post cancellation
          • The amount debited will be a unilateral decision and no consent on the same will be taken from the Savings account/Credit Cards holder will be taken.
          Once the above is furnished I would send the cancellation of the Credit Card acknowledgement done by ICICI bank.
          Earlier also for some issue I had to get in touch with Mr K V Kamath and I am sure this time I have to get in touch with Ms Kochar.
          Once again I reiterate in next 24Hours ( from the date of receipt of this mail) if I do not hear with justified reasons from ICICI Bank , I will have to take the matter to the highest level.


          Regards

          Shailesh Nandanwar
          [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          Hi Shailesh,

          Our sincere apologies for the inconvenience caused to you. We have made a note of your mobile number. We shall soon investigate on this issue & get back to you.

          Regards,
          ICICI Bank Customer Service Team.
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            yogie
            from Rampur, Himachal Pradesh
            May 25, 2011
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            Address: Jaisalmer, Rajasthan

            I wish to close my account as soon as possible because at the opening time of my current account the bank agent did not provided me the complete information regarding the transanctions which has hidden conditions of the current account. i have applied more than 10 times in jaisalmer for closure of my account but due to disinterest shown from icici bank employees regarding closure of my bank account i didnt got a satisfactory response due to which penalities which were levied got increased due to delay by the bank.
            please take the necessary action as soon as possible.
            thanking you.
            my account detail are as follows:


            Title: Mr.
            First Name: yogesh
            Last Name: purohit
            An ICICI Bank Customer: Yes
            Product: Bank
            Account No:[protected]
            mobile no: 0 [protected]
            Hi,

            We are sorry to hear about your experience.We have made a note of your mobile number & account number. We'll contact you and work to address your issue at the earliest.

            Regards,
            ICICI Bank Customer Service Team.
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              K
              kanwaldeep2811
              May 23, 2011
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              Address: Ambala, Haryana

              Sir, I am having a saving account with bank. in 2008 they changed some of their policies about which they didn't informed. in 2010 i got a message on my mobile which was already registered with them that my average quaterly balance is not sufficient and they will charge me for the same. when same day i approached the bank i was shocked to see that my balance which was near about 9000 was reduced to 3000 and on asking the reason they told that they deducted 8 quaterly charges from my account from 2008 to 2010 as the bank changed their policy, when i opened my account with them at that time minimum balance in saving account should be Rs 5000 but later in 2008 they made it to Rs 10000 about which they didn't contacted many of the customers and they approached the consumer cell and got back their amount. I am unable to reach them but heard about this site and contacted you. i was also cheated at the branch as they told me that i will get my money back but it will take time, but now the person who was dealing me(sumit) has been transfered and the branch manager is saying that he(sumit) can never comitt me for the refund, whereas sumit has taken applications from me twice for the same in the name of branch manager.
              Aug 13, 2020
              Complaint marked as Resolved 
              Hi,

              We apologize for the inconvenience. It would be good if you send us your contact details at [protected]@icicibank.com & we shall work to resolve your issue. Kindly refer "1769074" in the subject line.

              Regards,
              ICICI Bank Customer Service Team
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                ashok_2009
                from Ernakulam, Kerala
                May 23, 2011
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                Address: Tiruvallur, Tamil Nadu

                I settled hole lump sum payment to icici bank on at march'11, but they will clear my name from the cibil. for not removing the name from cibil i getting struggling for the applying the new loans.

                Please get the idea for the same
                Aug 13, 2020
                Complaint marked as Resolved 
                I have taken a personal loan (LPCOC[protected]) from ICICI Bank in Oct 2008 and till date I have cleared all dues and charges. No emi or od amt is pending on that loan. I have also received a no due certificate from ICICI for this. Still my name is there in CIBIL. for this particular loan. Kindly remove this from cibil
                Dear SIR,

                Pan Card no. APQPP6440J Name : Rajesh Kumar Pandey , DOB : 03/01/1971
                I have applied for a Personal loan in HDFC and they have informed that I have a CIBIL complaint (Complaint was for Credit card payment over due, Not sure what exactly that is and which bank?, kindly forward the details as per your records ) for which my loan is not approved.

                I'have paid the all the credit cards dues in time without any delay., so please verify and correct the same.

                Thanks & Regards
                Rajesh Kumar Pandey
                email : [protected]@gmail.com
                Mob No : [protected]
                Hi Rajesh.

                We have made a note of your complaint as well as your contact number. We will get back to you at the earliest to resolve the issue.

                Regards,
                ICICI Customer Service Team
                Dear Ashok,

                If you have settled the outstanding and have all documents to establish that you've settled the outstanding. Please visit the Banking Ombudsman in RBI office, chennai.

                The Banking Ombudsman is a senior official appointed by the Reserve Bank of India to redress customer complaints against deficiency in certain banking services.

                All you need to do is

                1. Register your complaint with the Banking Ombudsman officer, he will contact the bank with your complaint
                2. Bank need to respond to the RBI officer within a stipulated time, I believe it's 24 hours.
                3. 90% cases of complaints lodged in RBI have been in favour of the customers.

                Regards,
                Balaji
                [protected]
                Hi,

                We are sorry for the trouble caused to you. We will surely look into the matter. Please send us your contact details at [protected]@icicibank.com, so that we can get in touch with you. Kindly refer "1769448" in the subject line.

                Regards,
                ICICI Bank Customer Service Team.
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                  V
                  vutukuri.vijaykumar
                  from Mumbai, Maharashtra
                  May 22, 2011
                  Resolved
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                  Resolved

                  ICICI Bank Credit Card Final Settlement

                  Address: Rangareddy, Andhra Pradesh

                  Hi Team,

                  My name is Vijay Kumar and i had an ICICI Credit card with No: [protected]. In the year 2007 i have settled the card for 8000 out of which i paid the amount in 2 parts with in a span of a week. My 1st payment was for Rs. 1000 and my second payment was for Rs. 7000. After making the second payment i got my Settlement letter as well as the Receipt from that AAA agent.

                  The first payment was reflected...
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                  ashish_a02
                  from Chennai, Tamil Nadu
                  May 22, 2011
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                  Address: Maharashtra

                  Dear All,

                  I am holding ICICI Bank credit card for past 4 years. In Feb 2011 I lost my credit card and I requested to block the card & reissue a new card.

                  Till today I have not received the new card, when I called the Call Center, they said Card undelivered due to some reason which I am not able to understand.

                  As I have not received the new card I was unable to make the payment due on time. I have received the credit card statement mentioned last 4 digits of the new card the late payment fees off course.

                  When I called your call center they said the new card will be issued only when you make the payment.

                  My query is, how should I make the payment when I have not received the card and I don’t remember the old card no.

                  I cannot make payment online or through cheque as /I don’t have the new card or the Card number.

                  Please help and get this matter sorted out ASAP.

                  Its too bad that a reputed private bank like ICICI BANK has such pathetic service. It is not the first time that this thing has happened.

                  Regards
                  Ashish Agarwal
                  3rd Floor, Gopal Bhavan,
                  Kapad Bazar, Mahim West
                  Mumbai – 400 016
                  +[protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Hi,

                  I am holding ICICI bank Credit Card. Everytime when i pay my bills , the amount get credited to the other Credit Card account which already been closed.

                  I wrote recuring mails to the ICICI Bank. They assure me, it would not happen again and the same transaction error happen everytime from them.

                  The Scene become worst when Telecaller from Mumbai give me call and talk scornfully to collect money.

                  Please advice

                  Rgds
                  Yogiraj
                  Dear Sir/Madam,

                  I have been using my ICICI credit card for the past 2yrs now and there was absolutely no problem at all, but in the month of November I make the payment by cheque but there was a problem in cheque so the cheque was returned and the interest for that also calculated. and just because of that my credit card was blocked. But after I have make the Amount Rs.12000.00 for the card to work again but it did not work even after 3 days. I am Prompt payer of Credit card payments. Kindly look into my past Records.I request you kindly r waive off the late payment fees of Rs.600 & the interest charges of Rs.2004.22.

                  I Again request you kindly look at this issue and help me in this regard.

                  Thanks

                  Sunil Kumar Sharma
                  ICICI Credit Card No. :-[protected]
                  Mobile No. :-+[protected]
                  Ajmer.
                  Dear Yogiraj,

                  We're sorry to hear about your experience.

                  Please write to us with your contact details and credit card number at [protected]@icicibank.com. We'll contact you and work to address your issue.

                  Regards,
                  ICICI Customer Service Team.
                  Hi Ashish,

                  We are extremely sorry for the problem caused. We have noted your mobile number. We shall resolve the issue and get in touch with you.

                  Regards,
                  ICICI Bank Customer Service Team.
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                    S
                    subrat 252
                    from Bengaluru, Karnataka
                    May 21, 2011
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                    Address: Bangalore, Karnataka

                    Hi,
                    I have a credit card : - [protected]
                    Valid date – 01/11
                    I have points around – 27000
                    I have requested on January 2011 first week to redeem my point and convert to some coupon and send to my address But I have not received.
                    Again I called and asked call center and they told you get password and login and redeem point directly.
                    I have requested and received a ref number - SR[protected] on date - 05/03/2011 ).
                    But still no response or not received any password. When I called again after 15 days they told they are sending , Again today I called they are telling this a/c suspended so we can’t give anything.
                    Please help me to get my points this is cost around 20 thousand. Please justice for the same.
                    With Regards
                    Subrat Biswal
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Issue solved
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                      Y
                      yam kumar
                      from Noida, Uttar Pradesh
                      May 20, 2011
                      Resolved
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                      Resolved

                      Address: Darjeeling, West Bengal

                      Sub: COMPLAINT FOR NON ISSUING OF CURRENT ACCOUNT WITH REIMBURSEMENT ACCOUNT.
                      Sir,

                      It is to inform you that I had deposited as per required relevant documents at your office at least one and half month earlier for opening my current account with reimbursement Account At Siliguri Branch, but till today I have not received any information on the subject cited above.I am an employee of ICICI Prudential Life Insurance, Siliguri Dist.Darjeeling.(W.B), My Saving Account is NO.[protected] with linked reimbursement account.I had tried many times to contact with [protected] at ICICI Bank but positive result have not received yet.They replied me that my forms were submitted at Kolkata .

                      Now, I highly request you to clarify my complaint and reply me at an early date please,

                      Thanks

                      RAJU KUMAR SINGH
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      ICICI BANK ,Rembusment Account — ICICI BANK ,Rembusment Account

                      dear Sir,
                      this is Mohd.juned Khan.service officer C.G. state of VOLTAS Ltd. i applied for sallery and Rembusment Account in ICICI BANK Ltd.last 22 days. Now bank opened my sallery account, a/c [protected], after 15 days and conformed by SMS, but till date my Rembusment Account not open, i countunesly call to costumer care but no respounce, every time they give me a complent No.like 67095722, 67405494, 67595532, but no respounce, I persnaly visit many time at home branch of ICICI BANK CIVIL LINE RAIPUR, no body answered me. bank branch manager dont want to meet me, he says any time call costumer care . 30.05.2008 is my last date of cailming of my T.A D.A., i am losting my Rs-25000 INR.please sugges me waht i do.


                      JUNED KHAN
                      VOLTAS Ltd.
                      RAIPUR
                      [protected]

                      ICICI BANK LTD/Current Account — PF not recieved yet

                      dear sir
                      I (Gurdev Singh) resigned this company which is service provider to ICICI Bank Ltd on 31'st August, 2007.I have submitted my resignation letter & PF form before 4 months ago duly signed by my reporting manager Mr. Amit Sachdeva, Emp.Id.144677.But i have not recieved my PF amount or any reply
                      till date. Plz help me to get my Clearance & PF amount.

                      Thanks & regards
                      Gurdev Singh
                      I-solutions emp.id.-23888

                      ICICI — yet not recieved

                      i had submitted my pan card form on 09-JUL-2009 my application sr No.[protected] And my processing fee coupon No.[protected] but yet not recieved so kindly cheack where is problem and please send me as soon as possible i[censored] do so i will be very thankful to u
                      Hi,

                      We are sorry to hear about your experience. We have made a note of your A/c number & mobile number. We'll contact you and work to address your issue at the earliest.

                      Regards,
                      ICICI Bank Customer Service Team.
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                        Pravin Bhandari
                        from Mumbai, Maharashtra
                        May 20, 2011
                        Resolved
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                        Address: Mumbai Suburban, Maharashtra

                        My credit card # [protected].
                        I made payment of Rs.4264.64 against statement dt.24.03.2011 by cheque # 007593 of 05.04.2011drawn on ICICI bank of Kandivali brach. This cheque was deposited @ ATM of ICICI bank located at Subh Kamana building in our locality. In my next months statement I was charged Late paymant fees & other charges totalling to Rs.804.86. On enquiry I was informed that the cheque was not presented to our bank for clearance due to some typographical error while writting the cheque, but they never took any pains to inform me about the mistake. Not only that, but this cheque has till this date not returned back to me.I have on 28.04.2011 paid Rs.7395.00 by another cheque NO 007595 drawn ICICI bank, Kandivali.I request to refund those amt. of Rs.804.86 charged & paid by me as yr officers also has failed to notify me in time and not returning the old cheque.Plz. look into & do the needful. = Pravin C Bhandari( Credit Card # [protected])
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        ICICI Bank/ Credit CARD — late payment and other charges

                        Hi
                        my name is Roshan Kumar.
                        ICICI Bank always charges me with Late Payment Charges, service charge, interest charge... they always send wrong bills just to haress me metally...
                        Hi,

                        We are sorry to hear about your experience. We have made a note of your credit card number. We'll contact you and work to address your issue at the earliest.

                        Regards,
                        ICICI Bank Customer Service Team.
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                          D
                          Denishverma
                          from Delhi, Delhi
                          May 20, 2011
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                          Address: Haryana

                          I use paypal for my services and using ICICI Bank account to connect with Paypal.
                          Its working fine whenever I am doing withdraw process for it but AS Paypal new rules regulation- whenever I am using to sent money then its asking for Credit Card.
                          - I also use ICICI credit card/ Debit card with VISA mark but its showing Invalid.

                          - Secondly its not on my name- But bank employee send me this without any name

                          - Its working on for electronics purpose only.
                          I also discuss with ICICI Bahadurgarh Branch- but they did not respond me.
                          My Name- Dinesh Kumar
                          Account No- [protected]
                          Contact N0- [protected]
                          Email- [protected]@gmail.com
                          Hi Dinesh,

                          We are sorry to hear about your experience. We have made a note of your mobile number & account number. We'll contact you and work to address your issue at the earliest.

                          Regards,
                          ICICI Bank Customer Service Team.
                          I am really making fool from this bank.

                          - First Card was wrong with no name whenever i open account
                          - 2ndly, whenever i complaint here then they support me many times and give good response.
                          - Now at last, they send me a new card with my name but dedcut a fee of 109Rs for new debit card?

                          What is this ?
                          Really embarrassing with me.

                          - Tell me where is my mistake?
                          - The bank executive did not clear about that new amount otherwise I would not allow to block the old card?
                          - I also got a sms that your XXXXX5954 card is blocked due to security reason?

                          What is this?

                          Really making fool?

                          [protected]

                          I am user of last 20years for State bank of india branch
                          - I change 2 times my debit card but they did not take any amount of new card instead of 50Rs/year Debit card rental fee but this ICICI takes 75Rs/year Debit card fee and now 109 for new.

                          Really really embarrassing !
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                            A
                            amityadav9211
                            from Thanesar, Haryana
                            May 20, 2011
                            Resolved
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                            Resolved

                            Address: Amritsar, Punjab

                            sir this is to bring under you kind notice that my salary account[protected] is freezed withaut any intimation or any correspondence this is simply big harrasement and threat on my that i,m not able to withdraw any amount from my salary account when i contacted miss nidhi at credit card department then i came to know that its freezed because my brother used some credit card and details like mother and father name is matched,she gave me the no of mrAnil arora manager mobile no [protected] at chandigarh he simply threat me that amount will be deducted and if i contacted him before then he could give me some waver on late fees and unnesessary charges laid by bank,his attitude is is threatneing and not even listening the problem i,m facing , it is requested kindly favour me in this issue otherwise i,m gonna file case in consumer court and i will be not hassitating in filing complaint to RBI regarding this freezing account without any intimation,

                            regards
                            amit yadav
                            [protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            ICICI Bank — freeze my salary account big amount

                            i apply for vertual card for my credit card bill. now i have to give them monthly emi of 4867rs per month.i m regular payer. due to some problum i was not able to give emi in few month in 2009.but after i was regular.
                            this month they freez my salary account 33000 around. when i asked.they told they will open my account soon.
                            this getting 10 days.i m not able to use my salary.i[censored] can do some thing please do something as soon as possible.



                            amber
                            Dear Amber,

                            We would be glad to help you with the inconvenience caused to you. Please email us your contact details at at [protected]@icicibank.com (Subject line: UID 424994).

                            Regards,
                            ICICI Customer Service Team
                            REGARDING FREEZING MY ACCOUNT WITHAUT ANY INTIMATION

                            sir this is to bring under you kind notice that my salary account[protected] in icici bank g.t. road branch is freezed withaut any intimation or any correspondence this is simply big harrasement and threat on my that i, m not able to withdraw any amount from my salary account when i clear all dues as per executive commitment account will be open affter payments, but still my account payments show zero balance .

                            my credit card ref. no. cc/[protected]/1009/140132 sattlement date 4 oct 2010

                            my contact no. [protected] ved parkash

                            mail id: vedparkesh.[protected]@idea.adityabirla.com





                            it is requested kindly favour me in this issue otherwise i, m gonna file case in consumer court and i will be not hassitating in filing complaint to RBI regarding this freezing account without any intimation,
                            Hi Amit,

                            We are sorry to hear about your experience. We have made a note of your account number. We'll contact you and work to address your issue at the earliest.

                            Regards,
                            ICICI Bank Customer Service Team.
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                              A
                              ANIL KUMAR KHATRI
                              from Delhi, Delhi
                              May 19, 2011
                              Resolved
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                              Resolved

                              Address: West Delhi, Delhi

                              As on date, I have not received my DDA deposit money, which I deposited in ICICI Bank on 7th November 2010 along with my application # 045803.

                              A number of time we approcach nodal office Mr. Nitin Singhal as prescribed in DDA application form i.e. ICICI BANK Ltd., 26-28, Green Park Extension, New Delhi 110016 on his landline number[protected]. But sorry to say that noboday pick-up this number since last 20 days.

                              As DDA offical informed, if money not received by applicant upto 29th April 2011, they can contact bank, where they deposit application.

                              Request to lodge my complaint and arrange to refund my money without any more delays.

                              Thanks & regards,
                              Neelam Khatri
                              email: [protected]@yahoo.co.in
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Hello,

                              My ICICI bank savings account is unused for last tow months. Last week on 29.11.2010 due to urgency i deposited a sum of rs. 5000 to that account. When i tryed to withdraw that money, the message i got from bank is your account is blocked and you cannot withdraw the money. For withdrwal i have to close my account. So on same day i close my account but till date i have not recieved my money. After that when i do enquiry with bank they are telling that they will send me DD, but when the don't know.
                              Now my question is if my account is blocked then why ICICI bank allow me to deposit that amount to my account. And when i will get that amount.????

                              Thanks,
                              Vaidehi Memane.
                              [protected].
                              Hi,

                              We are sorry for the problem caused to you. We have made a note of your mobile number and shall get in touch with you soon to resolve the matter.

                              Regards,
                              ICICI Bank Customer Service Team.
                              Even I am facing the same problem. i received the refund cheque from ICICI bank, but they putthe wrong bank name on cheque.
                              Now i am trying to reach Icici on that number and everytime I hear that phone no is invalid.

                              Pleas let me know if you found any laternative way to resolve the problem.

                              Jainendra
                              [protected]@gmail.com
                              [protected]
                              Today i.e. 20th May 20911, am able to contact with ICICI Bank Ltd., 26-28, Green Park Extension, New Delhi 110016 on his landline number[protected] & they informed me that as on date they have not despatched my payments cheque.

                              As per terms & conditions, they are lilable to pay us interest on principal amount, but they prepare these payment in back dated cheques & hold it with them.

                              Am request them for intrest on this principal amount, but they refuse to do it.

                              Who is responsible for these delays ???

                              if they kept hold these payment with them, they are liable to pay interest to accountee. Request to take up necessary action againt bank and instruct them to release payment with interest.

                              Don't know, how many payments against DDA applications pending with them and why not they despatch it timely.

                              Thanks & regards,
                              Neelam Khatri
                              Hi,

                              We are sorry to hear about your experience.We have made a note of your email id.We'll contact you and work to address your issue at the earliest.

                              Regards,
                              ICICI Bank Customer Service Team.
                              Hi Jainendra,

                              We regret the problem caused to you. We have made a note of your mobile number & email id. Our executive will get in touch with you at the earliest to resolve your issue.

                              Regards,
                              ICICI Bank Customer Service Team.
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                                lramesh
                                from Hyderabad, Telangana
                                May 19, 2011
                                Resolved
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                                Address: Krishnagiri, Tamil Nadu

                                Dear Sir

                                I have the following credit cards which were expired 03 / 11 I have not received new renewed cards and also I would like to intimate the change of address and email ID

                                Card No: [protected]

                                Card No [protected]

                                My...Address: No M - 232 Old ASTC hudco, Hosur 635109.

                                Email ID: [protected]@gmail.com
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Hi,

                                We are sorry to hear about your experience.We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

                                Regards,
                                ICICI Bank Customer Service Team.
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                                  U
                                  UPDESH2011
                                  from Delhi, Delhi
                                  May 18, 2011
                                  Resolved
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                                  Resolved

                                  Address: Farrukhabad, Uttar Pradesh

                                  Sir, i have to say nothing just to open a eye of JH, RH and other senior Bank authorities of ICICI BANK INDIA that pl look into the matter and condition of your pathetic bank called ICICI BANK, FATEHGARH (UP). Sir it is almost an year and six months that i have open an account No[protected], BM and it sena assure me that your account has been closed and you will get your pay order in next 75 hours but sir after 1 year since i apply to get my money back, I found my hand emply just because i have made a biggest mistake to invest in such bank which does not how to work, how to talk to customer, how to do their work.

                                  Sir my only request to please, please, please do some favourable efforst in order to get my money back from my old account No[protected]. They say that account is closed, customer care baking officer say that no pay order has been made and accont is not closed. Whom do i beilive reply to my email id www.[protected]@hotmail.com, otherwise i will have to RIGHT TO INFORMATION WHY THE DELAY HAS BEEN MADE, WHY THE FALSE STATMENT PUT UP TO ME, WHY SENIORS OF ICICI BANK DO NOT DO ANYTHING, I HAVE WRITTEN PROOF OF EVERYTHING I AM SAYING.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Hi,

                                  We regret the problem caused to you . We have made a note of your account number and have escalated your issue to the concerned department.Our customer care executive shall get in touch with you to solve the matter.

                                  Regards,
                                  ICICI Bank Customer Service Team.
                                  Hi,

                                  We tried emailing you but the sending failed. We request you to please email us your contact details at [protected]@icicibank.com and we'll get back to you soon. Kindly refer '1735988' in the subject line.

                                  Regards,
                                  ICICI Bank Customer Service Team.
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                                    S
                                    sujaykrishnan007
                                    May 17, 2011
                                    Resolved
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                                    Resolved

                                    NOC for Loan settlement

                                    Address: Jaipur, Rajasthan

                                    Dear Sir/maam,

                                    i am an ICICI salary account holder for close to 6 years with good
                                    track record and financial transactions. in the year 2007-08 i have
                                    taken ICICI bank personal loan for Rs. 100000 and rs. 70000
                                    respectively(loan a/c number mentioned underwith). and was giving
                                    regular interest and emis for the same. it was when i was transferred
                                    from Jaipur location to other , i had problem...
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                                    Mukesh_chawla20
                                    May 17, 2011
                                    Resolved
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                                    Resolved

                                    Address: Tamil Nadu

                                    I am Mukesh and icici bank has stole money from my account without my knowledge(NO intimation either) and the debit transaction says cash discrepency, When came to know about this after 10 days while going through my account details called up customer care who did not have an answer and asked to check with the bank and since then the banker do not have a clear explanation on the debit and now its been over 1 and half months they have stopped responding,
                                    They really are thief, this has also resulted in negative transaction in my account which will affect me in getting any loans.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Yes, this bank is totally unjustified in the way they take away our funds from our savings accounts. Over the years, ICIC bank has taken away thousands of my money in the name of "non-maintence of minimum balance." Today I had an amount of Rs.2300 that came in for an emergency purpose. But the bank has mercilessly, unfairly taken away all the amount and has left me with '0' balance. How ridiculous it is! I am sure, the reserve bank of India does not approve of all this. I wonder, how can the bank charge us for not keeping our money in the bank! After all it is our money that the bank gets to use for their business! I hope, the Reserve Bank of India would soon intervene and help all the public get back their amount that has been unfairly taken away by banks like ICICI. Why is our nation India like this? This is becoming a place only for the rich and not the poor! Banks give billions of rupees loans to rich corporates and let them escape without paying, but shifts the burden on the laymen and people in the grassroots level. God have mercy on our nation!
                                    By placing my above complaint in response to Mukesh_chawla20, Of course, I am NOT endorsing the title given by Mukesh_chawla20 in the complaint given by him/her.
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