ICICI Bank Complaints & Reviews

Humm.. waht to tell about this bank. you can please go through the following mail can just figure out. But for a brief:
I took a loan against CC which was shown as pre approved. I got the amount two time during 6 days of time. I inform abt the second one to customer care abt no response, fortunately i started communiocating with them in written seeing this bank reputation, and rest you can know in the following mail. Besides this communication, i have spoken to customer care over trhe phone for which i have not provided the any no. Last time i cummunicatted on 22 Dec 2008 on[protected] then 173. this was told by Sec 50 branch saying there your dispute will be sorted out.

I visted this branch on 20 Dec 2008 with CR No CB135. But he seemd helples and send me to collection department who gave me this no.


Dear Account Manager,

I think you have just looked into the matter or taking some action also. Is there any solution to this kind of technical fault. I am sure that you are not facing such complaint for first time. I am not able to understand that i apply for a loan online. Second I got the amount twice. I notify the matter to you. But you people reply, in our accouht this, only one time transfer showing. I still keep you updating about this. But there no action planed or taken. And finally wht i see that Mony is registered to my existing loan ammount and EMI's are started. Now you people ask me to cancle this loan. When i have not applied for this one, why should i raise a request for canclling this. Even then i ask to raise this, i got a call but nothing is happening. Now i am outside of india, Once back, i would like to personally solve this matter. Now i know you cannot do anything than provading me a date again and again. Please let me know the person or branch address where i can go and personally reslove this matter by talking face to face.
-----Reply Separator-------Dear Mr. Kumar,

We have looked into your concerns and found that we will need a few more days to get back to you. Please accept our apologies for the delay.

Our senior officers will be attending to it and will update you on the resolution by November 10, 2008

Sincerely,

V.Saritha
Customer Service Manager
ICICI Bank Limited



-----Original Message-----
From:[protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
Date: Tuesday, November 04, 2008 04:26 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Others

Reminder
-----Reply Separator-------Dear Mr. Kumar,

We have escalated your complaint regarding the personal loan to the department concern and we will revert to you by November 04, 2008.

Sincerely,

V.Saritha
Customer Service Manager
ICICI Bank Limited


-----Original Message-----
From:[protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
Date: Wednesday, October 29, 2008 04:31 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Others

Dear Account Manager,

This is a gentle reminder that I have not received any update on the following yet.

-----Reply Separator-------Dear Mr. Kumar,

We have forwarded the details to the department concerned for the cancellation of the Personal Loan.

We will revert to you by 27/10/2008.

Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

MALDAR IQBAL -Emails CC -Hyd
Account Manager
ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.


-----Original Message-----
From:[protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
Date: Friday, October 17, 2008 01:53 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Others


Dear Account Manager,

I would like to inform you that in spite of my repetitive notification on a issue of crediting my account twice for a single loan request on credit card Cash in Select offer and your acceptance for the same (See the following mails) and further taking confirmation from me for amount deduction by an executive over the phone, no action has been taken yet.

But, to my surprise, I can see the amount now is reflecting in my CC loan account with more processing fee and service tax for the wrongly credited amount.

Even though this is a clear sign of being careless, I again took the step and informed the matter over the phone to customer care executive on Tuesday, October 07, 2008, and received an assurance of taking action with in 24 hours and also given a request no: SR81918477. But it was 16 October 2008 yesterday but no action again. I called up Executive and explained the issue and received a reply "This must have been done, now I take complaint for this" and when I asked for the Complaint No. he said "you will get it on your mobile phone" but what I got is nothing as usually.

Now I do not know that what to talk with you or how else to inform, as the matter is almost 2 months old but no action as of now. I do not want to file a case but you have left me with no other options.

Providing the account number again which can help in understanding the matter:
Branch Id : 6294 Account Id :[protected]
Loan Account No: PLAT [protected]
Credit Card No: [protected]

Regards,
Sanyog Kumar


-----Reply Separator-------
Dear Mr. Kumar,

We regret our inconvenience caused.

We confirm you that there is only one loan taken for Rs.292500 on credit card which was transferred to your savings account on 11th August, 2008.

However, we request you to confirm whether you wish to cancel the loan taken on credit card as you informed that you received personal loan through online which is not availed on credit card.

Looking forward for your cooperation to serve you better.

Safe Banking Tip:

Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,

N.Varalakshmi,
Account Manager
ICICI Bank Limited

Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com






-----Original Message-----
From:[protected]@infinity.icicibank.co.in[protected]@infinity.icicibank.co.in)
Date: Monday, August 25, 2008 01:02 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Others

Branch Id : 6294 Account Id :[protected]


Dear Officer,

Per your communication, sending my credit card number and account no of loan on credit card :

Loan Account No: PLAT [protected]
Credit Card No: [protected]

For more details, please go through the trail mails or conatact me on my mobile [protected].

Regards,
Sanyog



----- Forwarded by sanyog.kumar/Polaris on 08/25/2008 12:58 PM -----
"ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
08/23/2008 06:15 PM
To
"sanyog.[protected]@polaris.co.in" <sanyog.[protected]@polaris.co.in>
cc
Subject
RE:'ICICICARE=[protected]' Complaint : -Pre approved Loan requested once from interner banking butapproved and credited to my account in two different transaction,


Dear Mr. Kumar,
For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com
We regret the inconvenience caused.

We tried to trace your credit card number, but without success.
Please provide your credit card number if your query is pertaining to loan on credit card so that we may reach you and resolve your query.
Looking forward to your co-operation in helping us serve you better.
Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.

Sincerely,
Swetha
Customer Service Officer
ICICI Bank Limited
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
From: sanyog.[protected]@polaris.co.in (sanyog.[protected]@polaris.co.in)
Date: Friday, August 22, 2008 05:35 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: kumar.[protected]@gmail.com (kumar.[protected]@gmail.com)
Subject: Complaint : -Pre approved Loan requested once from interner banking butapproved and credited to my account in two different transaction,
Dear Officer.

I applied for pre approved loan offer of amount Rs 292500 on 6 Aug 2008 from my online internet banking service, as a result i received the amount in my savings account number[protected] on 6 Aug 2008 itself against the reference number [protected]. On 9 Aug 2008, h i got a call from ICICI that this is a verification call for the application of pre approved loan offer of RS 292500, after finding verification positive, executive assured me that this amount wil be credited to ur account in 2 wprking days. But as i had already received the amount, i brougt the same into his notice.
But to my surprise again i recevied the same amount on 11 aug 2008 in my same savings account. i have spoken to customer care on phone many time but they do nothing but transfer my call from savings account to credit card to cash in select to loan on phone. This race is on for last 3-4 days.
I am fed up and feel help less. no one is trying to understand the exact scenario. I applied once i given two different loan of same amount for same tenour.
Above all i am informing and trying to bring the issue into the matter but i am being redirected from one place to another. i m totally dejected never experenced such a bad exprience with ICICI bank.
I do not want to continune with either of them now. I am in no need to go for bouth and pay an heavy instal ment and extra interest.

So i request you to coordinate with all the concerened department and look into the matter also feel free to contact me at any point of time during the investigation.



Regards,
Sanyog Kumar
[protected]

Dear sir /madam, i have a personal loan from icici bank a/c no LPDEL[protected], on September 2008 i settled this a/c in Rs 50500/=, against this 37564 Rs i gave to u, after that icici bank debited unauthorized and without my permission from my saving a/c no[protected] Rs 29328 in October month . By this Rs 16392 is excess withdraw from my a/c. This is against law of consumer, so i have to request icici bank to return that amount to me and close my loan a/c after gave me noc for that a/c, also note myno [protected] or[protected]

im cutomer of Punjab National bank(sb a/c-[protected]
on 21/12/08 at 12.38 pm i have used icici bank atm(atm id-S1CW4671) for money withdrawal
but i failed the txn, the massage is transaction declined(txn no.2186)
i dosent get the money but my balance is get deducted.
so kindly refuned it as early as possible.

In the case of State Bank of India Vs Usha Vaid & Anr the National Consumer Disputes Redressal Commission termed prepayment penalty for home loan as unfair and restrictive trade practices. The Commission asked the bank to refund the pre-payment charges collected from Vaid, who had shifted her loan to another bank. It upheld that Consumers’ right to avail loans at lesser rate of interest can’t be curtailed by such prepayment clauses. SBI SLP (Civil) 16345 of 2007 against the Commission order in the Supreme Court has been dismissed vide SC order dated 19.09.2008.

senior.[protected]@icicibank.com
kamath.[protected]@icicibank.com

If you are dissatisfied with the bank, to register your complaint with ICICI:
In Google search for ICICI complaint form. Click on the 1st result of ICICI site. Then go to "Click here for online submission of your grievance."

One good suggestion from Vinod Somani:
Start sending your emails on the following 2 ids:
kamath.[protected]@icicibank.com
senior.[protected]@icicibank.com

Ask them for answers. They will not answer your answer your questions. Rather they will use copy-paste of the standard matter. But do not worry. Send them 20-30 emails. Document all of these responses and then file a suite against ICICI in the consumer court and not with RBI. You will not lose the case. These responses will help you win the case against ICICI for the waiver of foreclosure charges. Then transfer your loan at alomost 3% lower rates to some PSU bank, without any foreclosure charges. By transferring, you will save almost 1 lac rupees every year for a loan of 26 lacs (20 years).

A few things which you can write when they write back to you ...

What is this prevailing economic scenario in the country? Is it different for other Indian Banks (most of those)? If no, then why did you increase the rate in June'08 July'08 timeframe. Even there was no CRR hike (which used to be your favourite excuse earlier). Rather the CRR has been cut by 350 bps. On one hand CRR is cut by such a huge margin and on the contrary ICICI has increased the rate during this period.

I have been using the ICICI Bank EDC machine from past several years. My MID is[protected].
The bank has debited Rs.5400/- on 15/02/2008 from my current account no.[protected] describing some other MID no as mine and thus charges for that MID machine.
But the matter of fact is i own only one machine with me from past several years.
Repeatedly communicating regarding this with the regional manager Mr. Harish Singh and also given a written complaint to him he is least bothered to look in to the matter.
I had called him several times but no action is taken from his side.
and after giving a call in the helpline of bank those people are alo not answering the query.
The responsible authorities are just harrassing customers by not answering them for so long.

i had applied for credit card in ICICI bank and they gave me Big Bazaar card saying that what ever i purhcase in big bazaar i will get 6 reward points for every repuees hundred puchased. so for every thing i purchase from BIg Bazaar i use to swipe ICICI card to get more reward points. But in september on purchase worth Rs. 2000 ICICI my reward points where short by 100 points when mailed the complaint the reply i got is Big bazaar people has swiped my card at wrong machine and so i will not get the reward points. my question is ICICI has not cleared me this condition earlier and it is not my concern that on which machine they swipe my card. my concern is to purhcase from big bazaar and my transcation details also show that i had used my card in Big bazaar then ICICI bank should giive me my reward point which they have not done. now this is a cheating done by ICICI bank and i think this people are playing with the money of ours.
Now i have decided not use ICICI bank card in future and suggest other the same because this people does not entertain your query if they are in default.

I have taken a home loan from ICICI Bank on Feb2004 @7% ROI (Floating Interest). After that they are continously increased the rate of interest to 14% now according to the RBI Interest rate revision.
Now the RBI reduced the Interest rate too the large extent but the bank not reduce the interest rate. Moreover now bank offering new homeloan with 11.5% ROI.
I contacted ICICI Bank official there is no proper respone.

I had availed a personal loan from ICICI Bank inthe year 2004, which has been repaid withinh stipulated time. I had some problem in paying my EMI. My loan got over in July 2007, but due some problem I cleared the loan in month of August 2007 i.e one month later then my stipulated time. I had got the No Dues from bank. But bank has updated my name as defaulter in CIBIL records. Due to this my creditibily has gone down. I am not able get finaince from non other banks due to my name in CIBIL. ICICI bank is doing this purposely to spoil the image of the customer. I had informed bank regarding this but the bank did not pay any attetion. So I request you to please look into the matter and help me out. My contact no is [protected]. My loan account nos is LPPUN[protected].

Respected sir,
We had send ECS return on 07/01/08 on counter on icici bank.
Details of ECS return as under
A/c seq No. Amount Reason BenificiaryRef.No. P.Bank

5076 [protected][protected] TPICICI
412841 [protected][protected] TPICICI
410274 [protected][protected] TPICICI
1000460 [protected][protected] TPICICI
detail of their loan A/c No. as under
LTDEL[protected]
LIDEL [protected]
LIGUR [protected]
LTDEL [protected]
We had made several visits and contact Mr. Prem Bhargav/Gautam Ghosh clearing incharge on phone(Daily). But we are unable to get credit against these ECS return.Also we had returned in all 28 cases amounting Rs. 60698 dated on 7/1/2008 (with in 2 days)out of which only Rs. 9145 in 4 cases was not remitted by icici.We are requesting you to process as earliest and confirm us the fault/reason for returns of ECS.

Hello,

I lost my credit card 28 th Oct 2008. I had four times applied for reissue credit card. But ICICI bank not able to delivered my credit card but they always delivered payment statement of the card.
I have five times complaints.Complaint id: SR 82935300, SR7250881, SR 85990674, SR84281711.
Today i just made a request to reissue my credit card and want to know why do not they delivered my credit card.The Customer care Executive "Shana Shaiyad" I talked with her 4.46 pm to 5.10 PM (19 Dec 2008).
and also ask for talk with her seniors but she was soooooooo rudely and Misbehavior.
I am really frustrated to ICICI Customer care service There is no care of the customer even Shana shaiyad did give me Complaint id.Please help me out of such irritating icici customer care services.

Hi,

I have ICICI - Club HP Debit Card which I am using for last 4-5 years and I last 4 years I am purchasing fuel from M/s. Western Petrolum, Vikhroli which is ICICI Bank - HP outlet and they never charged me surcharge. Now all of sudden ICICI Bank got up and when I purchased fuel on 15/12/08 swiping my ICICI bank debit card bank debited surcharge on fuel to my account without my knowledge. The reason ICICI bank is claiming is that Petrol Pump cashier swiped my debit Card on other Bank's swiping Machine, isn't that ridiculous.

Thanking you,

Jagananth Patil

had dropped one cheque at ICICI Phagwara branch bearing number 332463 on 04/12/2008 drawn on HDFC Bank Phagwara for Rs. 2000/- towards the payment of my icici bank credit card.

on 06/12/2008 the amount had been deducted from my HDFC Account and will not reflected in my icici credit card account till 19/12/2008, I had approched somany time to phagwara branch no body is ready to solve my problem also lodged complaints with customer care sr nos are SR89593210 and SR89258805 and now today I will visit bank branch again.

The last date of payment had passed on 16/12/2008.

WHERE MY RS. 2000/- gone...

I suggest everybody not to deal with ICICI Bank as in ICICI Bank nobody will here you for their own mistake.

All,

This is an attempt to rescue all future home loan borrowers from refraining to apply loans from ICICI. Please read on and you will understand why.

I applied for home loan with ICICI under their floating rate scheme. Floating rate means rate will fluctuate depending on RBI's rate change policy. Well for ICICI floating means only upward revision. I received a rate of 7.5% in Jan 2005. That was increased to 13.5% as of Jul 2008. Acceptable because RBI kept on increasing the CRR and the Repo rates. In the past 2-3 months RBI has reduced the CRR and Repo rates by around 3-4%. Every PSU banks including some Pvt banks like HDFC bank announced a reduction in their PLR for existing customers. But ICICI has not reduced the rate for its existing customers at all. Instead I was shocked to hear that ICICI offered a lower rates for new customers but not existing customers. When I asked ICICI bank about this they plainly said that there is no downward revision in the rates. When I showed a TOI article about this rate cut for new customers this is what they wrote me

1. We would like to inform you that, you can decrease your Home Loan rate of interest by paying the conversion charges.
2. Process to convert from Floating to Floating Rate of Interest:

You can convert your Rate of Interest from Floating Rate to Floating rate of interest..

What we are offering to you is the additional benefit, where you can reduce your rate of interest Floating to Floating.

According to the confirmation from the department concerned, regarding the conversion of Rate of Interest, the applicable fee is Rs.0.5% on the outstanding principal plus a service tax of 12.36% on the same.

However the Conversion Charges are subject to the changes according to the Bank's discretion.

So now to avail the benefit of a lower interest rate I now have to pay a conversion charge where as this should have been my right under floating rate. Please check the following websites where people like me have expressed similar frustration.

http://economictimes.indiatimes.com/opinions/3801262.cms

Also read my personal review on ICICI Home finance
http://www.mouthshut.com/review/ICICI_Home_Finance[protected].html

Can anything be done against this?

--Venkat

iam a credit card holder of icici bank([protected]) but due to some problem iam not able paid the dues from march 2008.On 18/11/2008 i got a letter from court regarding the full sattelment through lok adalat i went their and agree to pay 36000/- in four installement.Iam also have a saving account holder in this bank number[protected] due to non payment of due it is blocked. but me and icici mutullay agree to debit 1st installent of Rs 15000/- from my account but unfortunately it is not debited till date iam following icici executive Mr. Vikram ([protected])from last 15 days but he is neither picking his phone nor debited money from my account. i already gave him the singned athourity letter to him for 1 st installent debiting. In april iam going out of country for two year before going i want to clear all the dues .pls pls pls help me because i dont know what to do in this situation whom to contact. Waiting for quick response

MY SELF PABITRA SETHI, YOUR BANK AGENT IS CHITING WITH ME, HE SAID MINIMUM BALANCE IS "0"'BALANCE, THEN BRANCH MANAGER SAID MINIMUM BALANCE IS 10.200

Hi,

Dont use the ICICI credit card .

On reaching USA, I made a phone call from USA to India using phone1 telecom dial service for one minute using my ICICI bank credit card. Phone1 has the head quaters at "100 North Biscayne Bouleward Suite 1200, Miami Florida 33132, [protected]@phone1.com. This a fraud company.They charge 100 dollars to my ICICI bank credit card for a one minute call to india.

I called the ICICI credit card, india branch to cancel the amount credited to my card . They asked to log a complaint at their website. I logged a complain on ICICI bank website. They closed the call saying that they couldnot reach me over the USA phone number which I had provided. So I called them up and asked what information they wanted. They said that they dont know which information that ICICI fello who closed the call want over the phone . Repeated the same thing. You should log a complain in the website and provide an Indian telephone number to which they will call and then make a decision whether or not to close the call or not.

Now I am in USA . When I call them over the telephone they dont help me out. I can give any information that they want. But NO. They have to call me on my telephone number. They cannot call me at an international number. How can I come to India to attend their call.

I just wanted them to cancel the transaction and put it on dispute. They didnt do that. I lost the money because some faud telephone company misused my credit card and ICICI bank disnt take any action.

ICICI bank credit card.

Dear Sir,
This is in with reference to your Control No.[protected], I have had no outstanding on my ICICI Bank credit card against which your record shows an outstanding of Rs. 7210/- as on 31.10.2006 against card no [protected] of ICICI.

When I approached to ICICI bank with all my paid card statements, they were confirming that I have no previous balance to pay on this card. Then I requested them to get the records updated in CIBIL and clean my report but still no step has been taken from their side.

Now I request you to please updated my report in your records

So many private firm are sending letters that this bond will be clossed very soon(giving a dead line). For early redupmtion you send your bond with signutute to us and we will send your money to you. Wheather the firms are autherised to do this on behalf of ICICI bank?

If so please clarify the matter other wise people will be misguided by these firms.

ICICI Credit Card

Dispute against unauthorized transactions On internet by ICICI Prudential.
To,
The ICICI Credit Card Manager

Subject: Regarding raising dispute for transactions on my card. (Service Request Number: SR[protected]

Dear Sir/Madam,

I have been issued ICICI credit Card: XXXX XXXXXX X5005 (On-line) in Nov 2008. I have not used this card for purchase of any ICICI product or did not fill / sign any form. The card was safe in a locker. Nobody else has access to the card. I have never provided card details to anyone on phone or internet. Thus there are no chances of getting the card details such as card number, CVV number, and expiry date etc.
On 11/12/2008 I got 4 SMS for following transactions
Transaction 1: 1101-00 on 11/12/2008 ICICI Prudential 6.31 PM
(declined as self preset limit was low)
Transaction 2: 4300-00 on 11/12/2008 ICICI Prudential 6.46 (paid)
Transaction 3: 1101-00 on 11/12/2008 ICICI Prudential 6.50
(declined as self preset limit was low)
Transaction 4: 1101-00 on 11/12/2008 ICICI Prudential 7.11 PM
(declined as self preset limit was low)

None of the above transactions were done by me or authorized by me.

I called up the call center as soon as I realized foul play and blocked the card.

I called up at ICICI Prudential customer care & personally visited branch. No record of policy on my name found. They could not give satifactory answer w.r.t. above transactions. Why I should suffer ???????? I gave written application at ICICI Prud., Dadar, Mumbai- 400014 branch. Also, sent fax message on 66466683.

Please investigate this dispute and provide me with a written statement of the outcome.

Yours truly,

V. Bagal

Please note that my Credit Card (Soft Copy) is being sent on incorrect email ID ([protected]@yahoo.com). Kindly arrange to send the statement on my correct email ID. & Hard copy to my given Address.

Kindly note that I have hardly receive two statements by Courier till this date.


Thanks & regards,

B.S. Nair.