ICICI Bank Complaints & Reviews

I hold a gold credit card with a limit of 81000/-. ICICI bank suddenly increased the limit to 300000/- without my consent and fradulent trasaction happened on my card...I had been complaining about this issue since quite some time.Instead of resolving the issue collection manager Nisha, Danish kumar and Akash gaikwad(hope those were their original names) from JB nagar branch mumbai have been making nasty threatening calls to ma and using abusive language.They had 2 men follow me everywhere. As i am a female and i travel alone, I have lodged NC no-317/09 at samata nager police station.inspecter Shinde advised me to get them to the police station if i feel someone is following me.Besides doing this Nisha calls me from[protected] and talks nasty things and abuses me. Please advise.

Dear Sir,

This is really unfortunate that ICICI Bank cheating most of their customer who are already availed home loan option.

I took 18 L INR (floating rate of interest) from ICICI Bank and my EMI was started in the year of Mar 2005 and prior to that I have also paid their so called Pre-EMI as well. However, since 36 months I have been paying in the rate of 12.75, 13 and now 16.25% and 2 months a go they also increased .5% as well, yesterday I got a letter from ICICI Bank saying that they are decreasing .5% and I believe it is nothing but an eye washing, as we all know RBI's instruction to the all bank to decrease their respective home loan interest and I believe all most all the bank done the same except ICICI Bank.

Moreover, they also stated that I have to give 294 tenure and my EMI will be 16212, if I could calculate correctly 16212 * 294 = 4766328 + 500000(last 36 months) =5266328, so, I have to pay near about 35 L more.

Would appreciate if ICICI Bank could let me know why I should pay so much of extra amount and what maximum rate of interest they are looking for.

Regards

ICICI is carrying out a major fraud in the name of its reward points program. The points on the card gets transferred to something called as i-mints. No prior confirmation is asked from the customer regarding the transfer. The items on the i-mints redemption list cost more than double the points in the ICICI card redemption list. The customer is forced to pay extra if s/he wants to redeem the points. This is big-time fleecing of the customers. What is the use of gathering reward points this way?

This is to inform you that there were 3 fraudulent transactions which were transacted from my credit card the value is Rs. 25000 approx, i immediately complained in the call centre and after half and hour conversation i was been informed that the transactions are been reversed and they will not charge me. Also the card was also blocked and they send me a new card they noted by no. for all the future correspondence. They had informed that there will be investigation which will be carried and i will be informed about that but there was not a single phone call from the Bank. They told me to fax the letter i was trying to fax it the same night but there was continuos error and was not able to send the fax at all. The next day i immediately had mailed them the details again and they asked me to scan the letter and send it on mail i had done that also but then later on when i checked the estatement on my mail i found that they didnot reversed the transaction and they had charged me in my current bill i am sending mail but no one is replying to me and no one is bothered to do that.

The concern person didnt even informed to me before checking the status and my service request no. is still pending.

I think it is not safe to use icici credit cards as there are fradulent transations and no one is bothered to reply nor help the customer. It is not my fault and unnecessary i need to get into the resolving the issues.

If some one can guide me the right place where i can complain of Icici bank. Please revert at the earliest.

Regards,
Dipen Gandhi

I had an outstanding of around Rs 4600 against my credit card which is due on 25th Jan 2009. I have paid through net banking Rs 3000 on 12th Jan09 which is debited from my account on 13th Jan 2009 and another Rs1600+ on 21st Jan 2009. Since 12th Jan 2009, I have got around 100 calls till date asking for paymnet details . We have confirmed everytime but in Vain . I had confirmed from ICICI phone banking yesterday night around 9 pm and it was confirmed that it is received. Today around 2.40 pm I have got a call from Delhi ICICI centre from Ms.Poonam asking for payment again.

I am fed up with this and want to know the reason of this communication GAP between card departmrnt and recovery cell. This is highly derogatry and I take an objection to it very seriously . I need that recovery cell of ICICI should act more responsibly in future and their head should revert back with appology . Also the statement should be amended before next billing
Udai Kumar saxena

Dear Sir,

Customer care has not solve my problem so that is why i complained u now.Please solve my problem.
from 23ed dec.2008 i m calling an mail your customer care for convert my payment in emi.Customer care has not solve my problem they told me first you have to pay 3% of it so i had been payed that 3%.Now they are telling me that it will not convert in emi.A genuin person u are trying to make a defolter.So please help me.
Please do needfully.I m waiting your reply

Sunday, 18 January, 2009 3:20 AM
From:
"sz n" <[protected]@yahoo.com>
View contact details
To:
"ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Dear sir,

I m tailing u from 16th dec. 2008 to convert my payment in emi. u people have not take any action to sole my problem.why shoude u tell me to pay 3% of it.now this is your problem and u are harassing me.Now your telling me that emi will convert in 21 days only but i am telling u from the begning.I am tiling u i have no money for full payment that's why i am telling u to convert in emi.
You are not solve my problem now also now i will complain in grahak suraksha
You are totally chitt me.
Now see what i will do.
--- On Fri, 16/1/09, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@yahoo.com
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Friday, 16 January, 2009, 12:45 AM

Dear Mr.Naik,

We clarify that according to the policy of the bank the transaction can not be converted into emi as 21 days are over from the transaction date.

Please pay the total due amount by the due date to avoid financial charges.

Sincerely,

Shyam Sunder K
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 9.75% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be seon cannot be guaranteed to be secure or erro guaranteed to be secure or erro guaranteed to be secure or error-free as its contents a, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

As per your request 29th dec. 2008 you people had told us to pay 3% that you have to inform me by giving me a call and mail becoz i m not chequing my mail regularly.You have done only mail 5th jan. 2009 at 9.25P.M. not a single call to inform me .
You send me mail on 5th jan. 2009 at 9.25P.M. that was the last day to convert in emi that u had told us.I alredy payed cheq on 3rd jan. 2009 and u had reply me on 5th jan. 2009 at 9.25P.M. that this is a last day.You have told us on 29th dec. 2008 in mail witch you had sen me you have to told on that day only that 5th jan. 2009 is the last date for payment.
And main thing in your customer care service their was nobody giving me reply properly they are puting my calls on hold for half an hour and after cut phone.I m telling u to concert in emi of my amount from 23rd dec. 2008 you people are not converting in emi.
If you people can't solev my problems than give me your's gujarat head and national head mail id.Second time i am telling you that i will not pay any kind of charges becoze this one is your falt.And west my time also.
Now answer me what should i do...?

--- On Mon, 5/1/09, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@yahoo.com
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Monday, 5 January, 2009, 9:25 PM

Dear Customer,
We have not received the cheque payment as the payment towards your ICICI Bank credit card account will be credited to your account, If it is:

*
An ICICI bank cheque payment, it will be credited within 3 days
*
Any local non-ICICI Bank cheque, it payment, it will be cre, it payment, it will be credited withient, it will be credited withient, it will b *
An outstation cheque payment, it will be credited within 10 days.

We inform you that we can convert the transaction into EMI only within 21 days, as today is the last date to convert the transaction into EMI, we request you to make an alternate cash payment and call our customer care to convert the transaction into EMI.

Looking forward for your cooperation.

Sincerely,

U Shailaja
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank bAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

As per your request i have paid 3% payment of my credit limit cheq no. 000015 and dated 3rd jan. 2009 so please convert my payment of 20000 to emi. and inform me call and mail.


--- On Mon, 29/12/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@yahoo.com
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Monday, 29 December, 2008, 5:42 AM

Dear Customer,

We inform you that to convert the transaction into EMI minimum processing fee should be available on your credit card.

We request you to pay 3% of your credit limit and write to us for EMI.

Looking forward for your cooperation.

Sincerely,

U Shailaja-Emails CC-Hyd
Customer Service Officer
ICICI Bank Limited

ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch

Now get your credit card statements whenever you feel like, simply visit the cards likion on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Monday, December 29, 2008 03:17 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer / [protected]@yahoo.com


Title: Mr.
First Name: swetang
Last Name: naik
An ICICI Bank Customer: Yes
Product: Credit Card
Account No: [protected]
What would you like to say: Dear Sir,
I have a credit card of icicibank my self swetang k naik my card no. [protected]. I have been call in your customer care on 15th dec. 2008.I have been talked with your customer care executive name mr.abdas rao.I want to purchase new T.V. and want convert in emi of that T.V.Mr. abdas rao has been told it will be done but you have to first purchase the T.V. than you have to call after 5 days to customer care.He told me that 10% flat rate of interest for 24 months and 2% p..f. And after talk with abdas rao i had been purchased T.V. on 16th dec. 2008.Then i talk on 23ed dec. 2008 in customer care to convert my T.V. payment in emi.And then your customer care executive had been told us that it will not able to convert in emi.Now you told us what i have to do.And i can't able to pay fully payment for this.I only able to pay emi for 24th month. only.
Please give me reply for this and its urgent.If you will not give me a reply for this appliciton.Then i am not responsible for any other charges or due payments.
Pls. do needfully.
Regard's
swetang naik
[protected]
E-mail address: [protected]@yahoo.com
Telephoneno:+91-261-[protected]
Correspondence address: 103-jalaram park, b/h.dena bank, udhn, surat-394210
City: surat
Country: India
Pin Code: 394210

This is in response to the harrasement that your executive(Ganesh & Kunal(Team Lead) Bhandup Branch as per the details provided by them) is doing since last 3-4 weeks.

The phone numbers from which I regularly & continuasly receive the calls are:

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Let me brief you of the details.

I have droped the cheque(Amt Rs. 2877/-) for my Dec.2008 statement 3-4 days befoure my due date at my office ICICI bank ATM(where I always drop).
This was not deposited by the bank for some reason (I was not intimated or communicated). Is this my mistake?
The payment was due for the month of Dec.2008.

From last week of Dec.2008, I started receiving the calls from Mr. Ganesh:

Even after telling him I will do the payment before the due date(15-Jan-09). Which I had already made by the cheque(Rs. 5800/- for Dec. 2008 & jan.2009) and also is updated with the bank.
Bust again the same issue. Cheque is not deposited which was again not intimated. I came to know on 19-Jan-09 and when I called to report the complement of these agents.

on the same day I made online payment. But again the details are not updated with them.

on 20-jan I again received the call from Ganesh for the same reason. I did not provide him any details asked him to contact ICICI bank.
Now since last 2 days, just receiving blank & mis calls from the above numbers continuasly.
I had reported the same 3 times at with bank help line & the supervisors.

I am warning you last time, if this kind of behaviour keeps on continuing I will stop any kind of payment and would like to settle stuff in the court and would file a case of moral harrasement. If you want to block my card do it. I am really frasteted with this kind of harrasement.

Please look into the matter as I am planning to take a serious complain with the nearest police station.

I am keeping the document version and would be submitting this to all the leading newspaper and will highlight the issues of collection agency to all the leading newspaper.

Please take some corrective action against the collection agency, who are spoiling ICICI's name.

Or else you face some action as I am sending your information to the police and the press.

Please keep me informed.

Hi,

My name is Joseph Cherian Panackal, from Mumbai.

In the month of May 2008, I contacted Mr. Irfan Ansari from Patel Motors, Mira Road East, mob. No. [protected], and had a deal to purchase a Bajjaj Avenger 200cc bike, I paid him a down payment of Rs. 25000 in 3 parts by June 1st 2008, He filled the application form for me and applied for a bike loan of Rs. 51482.00 . And the delivery of the bike was verbally promised to be on 13th June, and Mr. Irfan started giving excuses and convinced me to extend the delivery date to first week of July 2008. (I do not have any grievances against Mr. Irfan Patel because he has refunded my down payment)

My first EMI was deducted on 5th July 2008, and I called ICICI phone banking on tel no. [protected], I inquired about the loan whether it was approved or not, the representative said that he is creating a request and forwarding it and that I will be receiving a call back within 48 hrs, and there was no call for the next 4 days, I had to call ICICI once again to check about my request and the representative said that the loan amount has been disbursed to Alto Motors, I asked for the telephone no. for Alto Motors and the representative said that they do not have that on their records, I contacted Mr. Irfan Ansari from Patel motors and he gave me excuses of personal problems like death of a Family member and I agreed to take the delivery of the bike in the First week of August.

My second EMI was deducted on 5th August 2008. Patel Motors was shut down and Mr. Irfan Ansari was absconding and he stopped using his sim, so I could not reach him by phone, I called back ICICI and requested them to cancel my loan or give me the no. for Alto motors, the representative said that he is escalating this matter and that I will get a call back in the next 48 hours, on telling him that this is that same thing that the last representative said and asked him if there is any thing that I can do to speed things up, He asked me to personally visit the JB Nagar branch of ICICI, I wanted to stop payment of the ECS of and emi for Rs. 2029 on every 5th of the month for the next 3 years. He said that I would have to contact my bank account, I first went to my branch at Mind Space and they said that they cannot cancel the ECS for an ICICI loan and redirected me to ICICI JB Nagar branch. That day someone called me stating that he is from ICICI from no. [protected] and informed me that Mr. Irfan Ansari was absconding and that I have to go to the ICICI branch to get my loan cancelled.

I went to the JB Nagar Branch and the waited for my turn to speak to a representative, and she said that ICIC has disbursed the amount to Alto Motors in June 2008, and did not have the contact no. for Alto Motors, which is ridiculous, and returned the acknowledgement sr no. 09768146, and she gave the names of Miss Tanya Paul and Mr. Vishal Pawar after searching for a long time and after speaking to her colleagues and said that she was a manager of bike loans, and at the back she wrote Alto Motors, Jitendra Bhatia, Vishal, Vinayak Pawar, T20166. I called[protected] and spoke to Miss Tanya Paul and she was surprised and said that she was just a call center employee. This was very frustrating and I have to travel back to JB Nagar Branch and this time the lady in the reception refused to give me an appointment and redirected me to the ICICI Mahalaxmi branch, I had lost faith on ICICI so I requested her to give it to me in writing because I do not want to be redirected back here from the Mahalaxmi branch. So she gave me a Xerox copy of a few branches and ticked the Mahalaxmi branch and wrote bike loan cancellation on that paper and gave it to me.

The next day I went to Mahalaxmi and the lady in the reception as I expected it to be redirected me to J.B Nagar branch, I informed her about my frustration and also showed her the Xerox copy given by the JB Nagar branch and she apologized and asked me to wait for a while and that she would be escalating this to her manager, after waiting for a few minutes someone came and gave me the no. of Mr. Hiren Desai the Sales Manager, he apologized for the inconvenience and asked me to call Mr. Hiren Desai on mob no. [protected]. and this was on fist week of September and I had already paid 3 EMIs expecting something to happen before each EMI.

So I called Mr. Hiren Desai, he said that he would call me in a few minutes after checking the details. He called me in a few minutes and gave me the no. for Alto Motors no. [protected] and told me that he will also inquire about this and not to worry and that he will help me towards a resolution.

I called Alto Motors and they said that they will check and sms me the details, they sent me an sms on 16th September 2008, It contained the following : -

Payment detail paid to sai service chq no. 101756, dt, 4/06/08 chq amt. 49203/-
Chq clear dt. 7/6/08

So the next day I went to Sai Service with the above details and they said that they did receive this chq. But it did not have any reference to my name or my loan account no. and that 2 different dealers Patel Motors and Speed Motors have taken 2 bajaj bikes on that amount.

So I called back Alto Motors to follow up and he requested me to wait for some time and he will get me more details and then the next evening he conference the call with Mr. Jeetu from Sai Services, Mr. Jeetu gave me his no. [protected] and requested me to call him after 2 days as he was out of Bombay, So I called him and he gave me the same information that I got from my visit to Sai Services.

So I called back Mr. Hiren Desai and he said that I need to contact ICICI customer service and raise an SR. and that he will be getting all my details on his table and that he will get it resolved. I called back ICICI customer care and asked them about the progress of my SR no. and the Rep said that the matter was escalated and they were looking on it. This was again ridiculous.

So I went back to the JB Nagar branch and gave a written application to 27 September 2008 and a lady from the collections team signed a copy of it stating received and the date and said that they will inquire about it and get back to me. And I waited for a week and nothing happened, so I had to go back to ICICI bank and as I had expected they had misplaced my application letter and asked me to get the copy of it and call on some no. which no one used to pick up.

So I was totally fedup by the response I was getting from ICICI bank, and I had to forcibly remove all the money from my bank account to avoid the ECS deduction of RS 2029, and I waited for some followup from the side of ICICI, then they began a series of calls on my cell phone, 3 times a day, asking me to pay the dues, and I had to repeat the same thing to each and every one and every one said that they are updating it on their computer but every day the person who used to call me would say the same thing and I was feeling harassed, and frustrated about the fact that ICICI is not ready to help me and there is some kind of SCAM.

On 11th Jan 2009 I got a service call from ICICI an IVR voice said that my details will be uploaded on Sybil website. This was all the more frustrating and I got an sms from[protected], stating “pls call” so I called on this no. and I spoke to a person and he said that he understands the whole thing and said that he will escalate the matter and some one will be calling me in the next 2 days, and instead of a call what I got was a legal notice to add up to the embarrassment and harassment and frustration.

In the legal notice no. ic/t/tw lrn/lot_20/1247. there was a no. of Mr. Sanjeev mob no. [protected], And to my surprise it also had the enging no. and chasis no. which was not in the records of ICICI even in December 2009, I have no idea how this happened and what SCAM is going on. Engine no. 2206, Chasis no. 1932
I called Mr. Sanjeev and explained him every thing and he seemed to be understanding and polite and apologetic and asked me to call back ICIC phone banking and to give ask them if they have done anything on my SR.

I called Phone banking with my old SR no. and they still said that they have escalated the matter and some one will be calling me so I asked him about the legal notice and he made a note of it and I also asked him if I have to go to the consumer court and he called me back at 9:15 pm that day and said that he has escalated the matter and that a manger will be calling me the next day 2 days have passed now.

All I want is a resolution to this problem, I am not a defaulter, I have one more personal loan from another ICICI bank of Rs. 1 lac. and have been religiously paying the EMI for the last 2 years and I am looking forward to pay the rest of the EMIs. But for the bike loan I do not intend to pay any thing and request you to get this problem resolved for me. I am really sad and frustrated that ICICI bank does not have a system to protect its client from a well planned SCAM.

Regards,
Joseph Cherian Panackal

I am one od the defaulter of ICICI bank and i have been send a letter for the same and my savings accounts (2) has been blocked for the same. Then i have been told not to pay some of the ammount (i.e., 10% of the ammount), then when i paid the same, i have called the colletion dept manager (who has told this thing 10% deduction) he says that i have never said that and in turn you have told me before paying the ammount. Then i have called up customer care and they always log a service request for everything and nothing works. A complaint and a service request has been logged for the same and no progress and not even the user has been noticed about the progress.

Then when i try to call the CollectionDept manager - he always avoid and he will be laughing over phone and i hear the voice of him chit chatting in his mother toungue and i have been told that he is in a very important conference. Then after making the remaining payment when i call him, he says to contact Customer care. when i call Customer care again as usual, they give me another service request number that my account will be linked in 2 working days (i.e., when ever ICICI bank employees work that is no day) again when i call after 2 working days, now i am getting anothere service request for the same and i have been told that there is no service requests on my name.

This is what is ICICI bank! so please dont keep faith and huge money with ICICI bank, the service and the employees are very pathetic ( pathetic is the word which is very less for their service)

Please if some one can help me in this regards, since my savings account has been blocked i am not able to do any transactions and money

Dear Sir,

My name is S. Prabhakar. I had work with the Co. name I Solutions providers India Pvt Ltd. a service provides of ICICI Bank Ltd.since 12/07/2007 I have left my Job on 10/03/2008. I am not aware about my Provident Fund No. as I want to reimburse the same. Kindly provide me my provident Fund No. so that I can reimburse the same as soon as possible. Enclosed below the details of my job profile & other things.

Name of the Employee : S. Prabhakar
Employee No : 26930
Date of Confirmation : 12/07/2007
Date of Releiving :10/03/2008

Kindly provide the same on proirity basis.

Thanks & Regards

S. Prabhakar
E-Mail ID: [protected]@yahoo.com

I was in touch with one Mr.Sreedhar and Mr.Raghuvendra of BIDADI Branch, Bangalore who deal in loan against gold ornaments.

They called me with the ornaments to their Branch at around 3:30 stating that the appraiser will reach at 4:00 from Mandya(Since, the Bidadi branch appraiser was on leave and this was not told to us).

Firstly, that place was new to me and they told me it is hardly 30 mins drive from BTM which was a big lie. Any how i reach the branch after travelling 45kms and taking lot of pain.

I reached at 4:00 and Mr.Raghavendra (employee) reached at 4:30 after me? Instead of greeting and apologizing first he just asked for my photo and address proof and when i was trying to tell him something he was not at all listening and had no respect for customer at all.

after sometime when i asked about appraiser he said he will come in 15mins. He filled the forms and he took his helmet and left the place without informing anything to us.

We waited for about 2 hours till 6:15pm however there was no sign of Mr.Raghavendra and Appraiser. Finally i called him ti ask about the appraiser he ignored the call.

FInally i left the place in anger with my wife. Ther was no sign of Appraiser as well? Moreover, that place is not safe to travel late night with family?

Neither Mr.Sreedhar and Mr.Raghuvendra had no courtsey to call and ask what happen?This is bull ?

They have no respect for customer who are coming from such a long distance of almost 50kms and leaving without getting their work done.

When i called them after reaching home they were cool and asking me come again. This is pathetic.

These guys are not professional and they are spoiling the name of ICICI Bank.

They should learn to respect Customer and should know how to communicate with them. They are worried about their commission only?

Now, i am getting that loan from HDFC Bank. No more dealing with ICICI bank?

To
The manager
ICICI

SUBJECT : For income tax certificate of housing loan account number LBMUM[protected]


SIR,

please send me
I.T. CERTIFICATE on my home loan to the account No LBMUM[protected] for year April2008 to March 2009 on my email ID & original certificate on my home address.
Thanking you

Vishal D, Ghag...

I have deposited ICICI bank draft at ICICI bank, 21 KG Marg N Delhi on 15 sep 08. My DDA application no is 748434. I have not been allotted house in the draw. I have still not got the refund. On asking my base bank I have been told to visit ICICI bank Home finance company and elusive of any details. I had deposited a blank crossed cheque of my ICICI saving acct. The refund amount could have been easily electronically transferred back to my account but the bank is engaging in delaying tactics and enjoying credit of 1.5 L .
My base branch is with ICICI bank, shivaji nagar Pune[protected]. I can not keep visiting ICICI banks home finance division in Delhi. The mail I have received from my bank in this regard is enclosed.

Pl help in getting my early payment with all dues.. and take appropriate action against ICICI bank for their delaying tactics.
[protected][protected] Mail from ICICI bank, Shivaji Nagar, Pune[protected][protected]----
Dear Customer,

We understand your concern,

However regarding Delhi Development Authority housing loan you will get the details at ICICI Home Finance Company (HFC) only.

We request you to visit the nearest ICICI Home Finance Company (HFC) and speak to the Customer Service Officer:

Sincerely,

Imran Ali Khan
Account Manager
ICICI Bank Limited

ICICI Bank now offers 9.75% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch

We value your feedback on your experience with our response to this query. Please click the "Feedback" tab and give us your views.



-----Original Message-----
From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)
Date: Tuesday, January 06, 2009 07:49 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: RE: Fund Transfer

Dear Sir,
Please read my question carefully. I am not looking for financing home !!

Please reply regarding my refund amount of RS 1.5 Lakhs from ICICI bank against the application no given below.

Vinayak Mishra

-----Reply Separator-------Dear Customer,

Regarding Delhi Development Authority housing loan request you to visit the nearest ICICI Home Finance Company (HFC) and speak to the Customer Service Officer:

Below mention is the Address of ICICI Home Finance Company (HFC)

ICICI HFC Ltd, 351-352,
3rd Floor, Aggarwal Millenium Tower
Netaji Subash Place, Above Pizza Hut
Pitampura, New Delhi-110034.

ICICI Bank Ltd
Plot no. 7, First Floor
Community Centre
S.D. Tower, Sec-8
Rohini, NewDelhi-110085

ICICI BANK LTD
SCO 18-19, 2nd Floor
HUDA SHOPPING COMPLEX
SECTOR 14, GURGOAN-122002

ICICI Bank Ltd.Veera Towers.
S-26, Second floor Customer service
Green Park, New Delhi- 110016

ICICI Home Finance Company Limited
2nd Floor B-25
B1 Block Market
Community Centre
Janakpuri, Delhi 110058.

Videocon Tower, 2nd Floor
E - 1, Jhandewalan Extension.
New Delhi 110055

Timings are between 10.00 am to 6.00 pm from Monday to Saturday.

Sincerely,

Imran Ali Khan
Account Manager
ICICI Bank Limited


Season's Greetings! Hope the New Year brings you and your family joy & prosperity and make our relationship stronger than ever

ICICI Bank now offers 9.75% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch

We value your feedback on your experience with our response to this query. Please click the "Feedback" tab and give us your views.

ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on >Reach Us>Mobile Banking>Loans


-----Original Message-----
From: [protected]@infinity.icicibank.co.in ([protected]@infinity.icicibank.co.in)
Date: Saturday, January 03, 2009 07:10 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Fund Transfer

Branch Id : 0039 Account Id :[protected]
Dear Sir,
I had applied for DDA housing scheme 2008 with a draft of rs 1.5 Lakhs against application no 0748434 (with a crossed bank draft ) and submitted it at ICICI bank K G Marg, Cannought Place, New Delhi.

I should have recd my refund by 31 dec 08 but have not received so far.

Kindly check and provide me an early refund

Hi

I had applied for the DDA Housing scheme 2008.

Still not got the refund from ICICI Bank. They say that the refund cheque courier is undelivered and I need to collect it from Green Park Branch. I have received a similar courier from HDFC Bank.

Nobody picks up the phone from Green Park Branch. I deposited the money in Anand Vihar Branch since I have an account in this branch.

Ideally they should transfer the money directly to my account, but they are simply harassing me and raking interest illegally.

I will soon close my bank account with ICICI and open an account with some other Bank.

ICICI BANK has shattered my trust of 6 years. They are doomed .

Thnx
Gaurav

Please note we have been dealing with ICICI bank NRI services and hold demat and PIns trading account with them for last couple of years, it was put to our njotice that due to heavy rains of 26th July 2007 our documents were destroyed and we need to resubmit all our documents.Please note we have resubmitted all our required documents and even met Mr.Yatin Pagare in ICICI mahalxmi branch on 30th November 2008 who assured us that the account will be reactivated within 10 working days.Its been more then 45 days now we had been chasing and calling them several times but till date they have not done anything.The account is blocked since almost one and half years and we feel really anguished on such kind of horrible behaviour fromone of the leading bank of india. We look forward for your support as we have lost almost 50% of our share value at the time of purchase.

You can contact us on [protected]

The Manager,
ICICI BANK,
Delhi.



Subject: Request to waive off interest and the principle amount on compassionate grounds


Dear Sir/Madam,

I Ms. Dilshad (A/C # LPDEL[protected]) daughter of Late Mushafiq Mohd. Has lost my father a few days back, he died due to a massive heart attack which was caused by the strains due to the loans and the abusive and harsh behavior of the recovery agents. Now our family consists of an asthmatic mother, an unmarried epileptic daughter and a mal nutritioned kid sister. Yet I do not want to press charges against the inhuman treatment meted out and leave the judgment to the Almighty.
Sir, Kindly let me know under the above said circumstances, what all relaxation can be provided to me and to what extent can the amount be waived off, I earnestly wish to pay off the debts in installments with a true conscience; otherwise the only way for us would be to end our lives in dignity.
Awaiting your kind attention,


Thanks,


(The bereaved family)

Reference: 1. SR59444147 dated 14th March 2008 with ICICI Bank

2. SR69625485 dated 12th June 2008 with ICICI Bank

3. LBDEL[protected] (Primary Home Loan - ICICI Bank)

4. LBNOD[protected] (Top-up Loan - ICICI Bank)


Dear Sir,


This refers to all above reference. I am following this issue from last October 2007 (10months up to date).


Please find below the event logs (some proofs I am enclosing in attached PDF file as records of communications):


1. I have been issue this loan with following checks on 7th March 2007:

S. No
Check No.
Date
In Favor of
Amount

(Rs.)
Remarks

1
040945
7th March 2007
ICICI LOMBARD
51, 127
Home Loan

2
040943
7th March 2007
Vinod Maheshwari
343, 986

3
040944
7th March 2007
Khemchand
941, 731

4
040942
7th March 2007
LBDEL[protected]
658, 284

5
041018
10th March 2007
Vinod Maheshwari
656, 000
Top-up Loan

6
041017
10th March 2007
ICICI LOMBARD
17, 252



Home Loan Interest Rate was 11.0%


2. Due to hike in PLR or CLR ICICI Bank has increased my interest rate to 12.0%.


3. Due RBI has reduced the PLR and CLR and ICICI Bank has not reduced my Home Loan Interest rate, I thought to transfer this loan from some other bank regarding the same I contacted to Mr. KhemChand in October 2007 for providing me his loan closing statements. So I can show that letter to other bank and I could get low Interest rate loan.


4. That time I came to know that Mr. Khemchand (Sellar) was paying the EMI on his home and top-up both loans. Then I and Mr. Khemchand have contacted to bank, we met Mr. Vikas Chowdhary (Area Operation Manger) regarding this issue.


5. As Per Mr. Vikas, Bank was not able to close Mr. Khemachand’s home loan account as they have forgotten to deduct the his top up loan money from My new Home Loan amount. Due to this reason the property papers was not transferred to my home loan account. I have shocked as legally I am the owner of that property and as per bank I have no roll on property I am just paying the EMI for nothing.


I have discussed the same many times with Mr. Vikas, but I did not get any proper response from his side and the situation of the issue still same for me.


Mr. Khemchand has to pay EMI for 5 years, as remaining period for his top-up loan. Till that I can not sell or transfer my property to any body.

As per Indian law I am the owner of the property and bank is not showing the same then why I am paying the EMI.



6. Finally I requested to Mr. Vikas Chwdhary in March 2008 that please let me know if I can get benefit for reduce Home Loan Interest Rate. Then he facilitate me by reducing the interest rate to 10.5% from 12.0% on my primary loan by paying 0.5% principal amount of my primary loan.


As per ICICI Bank I would not able to avail the facility of interest rate reduction on my top-up loan due to it is top-up loan it is not a home loan. So my top-up loan interest rate was 12.0% only.


7. Parallel I also lodge official compliant for my issue as my property papers has not been transferred to my account on 14th March 2008. (SR[protected]


8. I am following this issue at every level with ICICI Bank, till date ICICI Bank is not able to resolve this issue.


As above sequence of event, I would like to know that why bank has not resolving my issue?


Being Customer I am harassed by both sides as I can not transfer my loan to different bank as my paper is not transferred to my account and also I am paying the Interest rate and also paying the high interest rate as 12.00% where else other banks are offering around 10.00%.


I feel fully cheated by bank in both ways. In such scenarios should I should have taken legal help.


You requested to take necessary action on priority as I am being harassed by bank.



Thanks & Regards,

Vinod Maheshwari

+91-[protected]

Dear Sir/ Madam,
This is in referance with my communication with ICICI bank customer care center. Request IDs are: 1) 'ICICICARE=[protected]' level1complaint/ Savings Account
2) 'ICICICARE=[protected]' Fund Transfer

Complaint in brief is:
Mistakenly I had transferred money (RS. 2210.00) to Mr. Vishal Kulkarni- Account No:[protected] on 11-Oct-2008.
I had also given a written application to revert this transaction at Bund garden office branch (dated 26-Oct-2008).
In spite of following several times with the bank; I am getting the same answer: " We have sent an authority letter to concerned person to deduct his account, Once we get the authorization letter the transaction shall be reversed."
I am unable to understand why bank is taking so much time to complete this process. For e. g. Bank manages to send a forgotten password to it's customer within a weeks time or so...In my case considering the communication to be two way and giving some buffer perod of 1-2 weeks the process should have completed by this time.
Moreovere bank is not updating me on the current status.
I think bank is not taking this issue seriously.
I request your help to resolve this matter as early as possible.

Sir,
I have submitted an application for DDA Flats scheme 2008 at ICICI Bank Meera Bagh Branch at Delhi Vide Application No 0498048 alongwith pay order No 373226 from Corporation bank of an amount of Rs 150000/- Dated 12/09/2008.
ECS clearance was opted by me but the refund has not been transfered to my account till date.
Therefore you are requested to transfer the same alongwith one month interest.

helloo there
my name is ghanshyam siani
i have opened a current account in ur bank and my account nmber is[protected]
when i opened the account i was informed that it is a 0 balance current account since it was supposed to be used for credit card swiping machine
and was also told that there will be no charges as such for debit card annual mainteance charge or any check leaf charges

i have used the account just for 2 -3 times just to withdraw the amount deposited in the account, and i came to know that there has been approx RS 550/- has been debited from my acccount as check leaf charges debit acrd chages, etc, etc, and also i cameto know that the account is not 0 balance account it is Rs 5000/- min bal acount

i enquired about the same with the RM who helped me open the account he enquired and informed me that there was a mistake dont from his end that the executive who filled the form by mistake took my signature on rs 5000 account and not on 0 balance account
so its not my fault and why should i bear the losss

iam very much dissatisfied with the promises and showing some picture and give me some other picture
i do not wish to anymore continue the current account coz iots is of no use to be anyhow i have lost 550 rupees just for noothing without using it
now i want to close the accouynt and i wanted to do so since the first month but the bank is telling me to pay charges for the same

as i have already beared a loss and why shoul i pay some some, for the services which i have not used

hope so by loging a complain in your website some strict acctin willl be taken on this matter

ghanshyam.[protected]@gmail.com