ICICI Bank Complaints & Reviews

Reference ICICI bank credit card letters as under of 17/12/2008.
a) 5086530, b) 5086793 & c) 5087400

I have purchased Railway tickets through ICICI bank credit card at INSTANT EMI option. How ever to my surprise I found the different rates / amounts charged as procesing fees for the same amount. The details are as under respectively.

File No. Total amount EMI amount Processing Fees

a) 5086530 Rs. 1730.29 Rs. 576.76 Rs. 2065.10
b) 5086739 Rs. 3514.28 Rs. 1171.43 Rs. 267.67
c) 5087400 Rs. 3514.28 Rs. 1171.43 Rs. 48.46

I fail to understand the calculations . Also at serial b) the processing fees are more than the cost of tin't it a classical exampal of misscalculation & cheating. Please rectify & send me the corrected advice.

Thanking you
Yours truely,

Col. M.S.Sardesai (Retdre)

Myself Dr Pawan Kumar Gupta. This is in reference to my Home Loan with ICICI Bank. I am forced to write this mail after I have been forced to put though a great amount of mental stress, threats, abuses and harassment by the ICICI Bank Customer care officers.The details have been provided to ICICI Bank as instructed by ICICI bank executives themselves.The attachments have provided to the bank to support proof that the bank purposely did not present the Electronic clearing to my SBI account No.[protected] on three occasions i.e December 2006; January 2007 and October 2007, (as per my SBI records) and then they resort to money extracting and illegal profit making strategies from the customers by levying the check bounce charges stating that ECS was returned due to insufficient funds. I have always assured the bank officers that I would pay any amount due on me but atleast being a regular customer with good credit background, its my right to know the correct facts about the the whole issue. They always refused that they can't provide me the returning memo given to ICICI bank by the SBI bank ( Branch Sector 62 noida, Uttar Pradesh).They have never responded to my mails which were addressed to them only when asked by the respective bank officials as mentioned in my previous mails.I have always asked them that why should the customer pay the penalty charges in pretext of 'CHECK BOUNCE CHARGES' when the check was never represented to my account and hence IT WAS NEVER BOUNCED as evident from my SBI records. Moreover there was no chance of the check / ECS getting bounced when my account had sufficient funds as evident by the account statement enclosed along with all my mails written to ICICI bank. I had visited the ICICI bank branch at Green Park, but i was told that they could not address my issue from that baranch and there is no way but to go their Videocon Tower office in central Delhi .I asked them why a customer need to travel 50 kms for no fault of his and its just the irresponsible and callous money exttracting attitude of the bank.NOW THEY ARE THREATENING ME OF DIRE CONSEQUENCES IF THE AMOUNT AS IMPOSED BY THEM IS NOT PAID TO THE BANK AT THE EARLIEST.WHAT SHALL I DO !!!

As per SMS received on my Mob No [protected] Application No [protected] Policy No 10500772 in respect of My daughter KIRAN BALODA despatched on 9 Dec 08 and Application No [protected] Policy No 10487957 of my wife NIRMALA despatched on 12 Dec 08. However, both the policy NOT yet received by us.

Hi,

I have made an FDR through ICICI Bank Phonebanking options. Today when I called them up for pre mature withdrawal of my FDR, the Customer Service Executive told me that I will be charged 1 % Penalty on FDR Amount. While I was making an FDR this was not brought to my notice. Again on FDR receipts this condition is not listed. Normally Banks do pay interest(based on the duration and Rate of interest that were in vogue at the time of making FDR). No Bank charges penalty and even if it is charged it should be made clear to the customer. How do I go about it?

Hi,

I have a complaint regarding the settlement of ICICI CC.
I was a regular payment of the outstanding but unfortunately i am not able to make the payment. The reason i can't make the payment is I lost money in Stock Market, so due to bad financial condition I have applied for the settlement in the month of January 2008, the executive use to collect minimum amount every month and no sttlement for same was done.
Its December, 2008 till the card is not yet settled and the bill is generated everyone along with interest, late fee, and over limit.

On regular complaint the card is not settled. What should i do now as the bill is huge (72, 174) and i can't make the payment.

Thanks & Regard
Deepak Yadav
[protected]@gmail.com

dear sir,
i want to know how can i remove my name from defaulter list .as i am defaulter for two wheeler loan from icici bank (amount for defaulting is Rs.3079/-and they are asking about rs.23000/-)

I had applied for the ICICI bank credit card. But to my dismay, the company delivered the card on a wrong address to a wrong person without any proper verification. Now, this guy took advantage of the situation and made transactions worth Rs. 85000/- through the card. When, ICICI bank called me for confirmation regarding transactions, I said that I haven't received the card yet and there is no question of transactions through it. But, I was shocked when I got a card statement from the bank mentioning the transactions.

I lodged an official dispute with the bank. And I was surprised when I heard the bank's hearing after 45 days, stating that the Card is your personal responsibility and you need to take care of it. How would I take care of a card which was never delivered to me?

I have also given the courier details to the bank which clearly states that the card was delivered on a wrong address. But, the bank is not at all bothered to have a look at the complaint. I have also lodged a complaint against the bank through CORE. NIC, but the bank is not ready to budge. They don't even mark a copy to the consumer forum while replying to my complaints.

I am shocked and amazed with the way bank is handling the case. It is not bothered to even question the guy who has received the card and made the transactions. Instead the bank, traumatizes me with the reminders for making the payments.

I am really clueless how to take the case forward. Please suggest to handle the bank's menace.

I used IDBI Bank's ATM to withdraw amount of 5000 from my ICICI bank account on 30th sept, and the ATM says "we are unable to connect to your banks network" but after some time I got a message from ICICI bank on my mobile saying that amount of 5000 has been debited from your account, I logged many complaints regarding my money to the bank but after almost 3 month they are still saying that you have to wait. But how much????

Hi,

ICICI bank courier was not delivered?

It’s third time?

1st time they unable to find my home address but I’ll be receiving all courier forms expect Express IT courier company.

2nd time I approach to ICICIC bank Customer Care Executive sent this courier to my office address, again same excuse.

A courier was sent by ICICI Bank to me in Mumbai with POD No [protected] on 24th Dec 2008. It was not yet delivered. Also I trying to calling IT express courier, but their telephone no's is continues riming no body picking this call, after 1 hour I connected to Customer Care Executive & they given me J B Nagar office contact no but phone is not working.

Please let me know when can I received my Courier?

I[censored]nable to find they have to call me mentioned no.

It is better you closed down your service rather than insulting us.

Thanks & Regards,
Amit Kadam.
Mobile: - [protected]

Team,

I have taken home loan @8.5 on 2006 from ICICI Bank. As of now i am paying @12.75.when ever RBI has increased the Rates immdiatelly will increase the rates. When they decreased the rate.s, they won't decrease the rates for existing customers. What funda is going on. They are cheating with existing customers. Even we are sending so many mails to ICICI bank, we are not getting any responce them.whom we have to approach. Please suggest to me to file case against ICICI BANK.

With Regards,
SivaKumar.

Dear sir,

My Card No. [protected]

I am using your Icici bank credit card last 9 years, I never failed in making of payment of Credit cards, in past transaction you can see my payment status, even if before a statement recd I have paid well in advance, for example you just see my last statement due date I was not present in my home also I have recd a statement from You as on 12/12/2008 so first time I could not paid Rs.200/-in time for tata sky payment.
so I would request you to please waive of this delay payment charges as I am valuable customer coninued since 9 years with ICICi credit card service. sir, also one request to you that I have not recd a New card from your side as it was 03/05 to 03/09.
sir please avoid unnecessary communication with U and favouring to my side please waive of this amount Rs. 503.10/ I have paid your Rs. 199.00 as on 22/12/2008 by Hdfc cheque.

thanking You,
NA Prajapati[protected]R) 65 97 520

Sir,
It is to inform you that my father Dr. Purshotam Goklani died on 27/05/2008. He was retired from Regional Officer for Health & F.W. a Central Govt. Dept. After my father's death and during such period when we all were passing through a bad patch, I received a notice u/s 143(2) of I.T. Act, 1961 from Income Tax Department for the F.Y. 2005-06 on 05/08/2008. I am surprised and shocked, in the notice they demanded statements...

I would introduce myself as one of the Indian who has done a life time blunder by taking the "ICICI Home Loan". I have never seen such a greedy bank in my entire life. ICICI is the perfect modern example of the earlier sahukars which treat borrowers as servant and let them dies slowly. This bank made his own policies and procedures and dont care about the RBI and the government. The activities of the management are to treat the borrowers as bonder labor and cheat them with the higher lending rates. There floating rates can be best termed as "Forwarding Rates" which moves in one direction i.e. Northwards. I share my example with you all:

I took a home loan of around [protected]@9% (20 lakhs) in September 2006. At that time HDFC was offering me the 9.5%. I choose ICICI over HDFC just to save couple of thousand rupees towards processing charges. Then started the fastest and the steepest process of increasing the rates for the exisiting borrowers:

Feb 2007 - 50 basis point
Apr 2007 - 100 basis point
May 2007 - 100 basis point
July 2008 - 75 basis point
Sep 2008 - 75 basis point

Now my lending rate is at 13% even after RBI cuts the CRR by 350 bp and Repo rate by 250 bp (As on Dec 22). In some cases the loan tenure is increased from 20 to 40 years. You can find lots of blogs on the internet. I have completely lost my faith in ICICI bank and there products.

The ICICI management is misguiding not only the people of India but also the Media, RBI and Govt, they only speaks that we'll reduce the rates but they are never delivering it. Everytime they says we are watching the liqudity situation and review the rates later on, they are just diverting the attention of public and passing the time. I dont understand how many years this bank require to watch the liqudity situation. Almost all the banks have lowered there lending rates. Even the Chanda Kochar said in one of the interview that the cost of funds are same for all the players of the industry..then why they are not reducing the rates. This is because ICICI has linked all the Home Loans to the PLR and they dont want to loose the huge interest income by reducin it. Irony is that despite so much crook activities, the media gives so such attention to ICICI bank and never expose there cheat activities. They are lowering the rates for the new customers just to trap them and harass them later on as we are facing now.

I sincerely request on behalf of all the Indians like me to save us from ICICI bank. RBI/Govt please ask the public sector banks to take over the existing home loans of ICICI bank.

My Credit Card No. [protected]. The transaction done after the date when we complained for stolen of the card and block it.

As per your letter dated 2-Sep-08, Ref. No. 082308/307964C. You are not reversing the unauthorized Transactions as per my request no. SR77107696.

We need the copy of transaction slips which you are saying that made by me as indicated in the request no. SR 77107696 .

Looking forward for your reply and co-operation Else I will not make any payment.

Hi All,

I have raised for settlement of my credit card with ICICI in Oct-08

"Dear customer,

For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

We inform you that we have initiated request for the settlement of your credit card. Your request no. is SR82201006 and SR82201606. Within 8 days our collection officer will contact you regarding the settlement.

Sincerely,

Tene Sudarshan Rao
Customer Service Officer
ICICI Bank Limited"

But then after no response and hence i wrote to the nodal officer on 31/10/08 and their response was on 10-Nov-08

"From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
> Subject: RE:'ICICICARE=[protected]' level3complaint/ Credit Card
> To: "[protected]@yahoo.com" <[protected]@yahoo.com>
> Date: Monday, November 10, 2008, 6:08 PM Dear Mr. Peri,
>
>
>
>
>
> This is with reference to your e-mail to Mr. Harshil Mehta
> with regard to settlement of your credit card account.
>
> We inform you that our collection manager Mr Krishna Kumar
> will establish a contact with you from his mobile no
> [protected] and he will offer you a settlement for the
> outstanding of credit card.
>
> If you wish clarify any doubt you may also contact Mr
> Krishna Kumar on his mobile for more details on the
> settlement on the credit card account.
>
>
>
>
>
>
> Sincerely,
>
> Vijay Rana
> Customer Service Executive
> ICICI Bank Limited"

Actually the concern person has not contracted me and i was not able to get him on air every time you will able to listen tamil dailer tone.

Again i have consistenly remainded nodal officer regarding the same through mail but no responce.

--- On Tue, 12/2/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' level3complaint/ Credit Card
To: "bala vittal" <[protected]@yahoo.com>
Date: Tuesday, December 2, 2008, 7:25 PM
Dear Mr.Peri,

We deeply regret for the delay in our response and we do apologize.

However we inform you we have looked into you concern and realize that we need few more days to revert.

We will revert back to you in 3 days.

Looking forward for your cooperation to serve you better .


Sincerely,

Sudha Kumari
Customer Service Executive
ICICI Bank Limited


Finally on Dec-4-08 i have received call from rateesh from [protected] and he has promised me to close the issue in few days and added ha said that he is working one card to make it has ZERO and other card with can be closed with lesser than 10000. because ICICI has deducted 50000 rupees from my saving account with out my notice which was gather from my friend and my salary for my mother health related issue. But nothing has turned up i was kept waiting.

but on --- On Thu, 12/11/08, Head Service Quality <[protected]@icicibank.com> wrote:
From: Head Service Quality <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' ICICi Bank Credit Card
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Thursday, December 11, 2008, 8:50 PM
Dear Customer,

We refer to our earlier e-mail of December 4, 2008 with regard to issues on your credit card.

We would like to inform that the issue on your credit card account is being attended to.

We request you to give us some more time to respond to you. We will keep you updated in this regard by December 17, 2008.

Further, we regret for the inconvenience caused.

Sincerely,

Ratheesh Achath
Office of Head Service Quality

Then

--- On Wed, 12/17/08, Head Service Quality <[protected]@icicibank.com> wrote:
From: Head Service Quality <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Wednesday, December 17, 2008, 7:01 PM
Dear Customer,
We refer to our earlier e-mail of December 11, 2008 with regard to issues on your credit card.

We would like to inform that the issue on your credit card account is being attended to.

We request you to give us some more time to respond to you. We will keep you updated in this regard by December 23, 2008.

Further, we regret for the inconvenience caused.

Sincerely,

Ratheesh Achath
Office of Head Service Quality

Beside all this happening ICICI has deducted 50000 rupees from my saving account with out my notice which was gather from my friend and my salary for my mother health related issue.

At last on 22-DEC-08 i have recived from collection ([protected] meenakshi and prakash) asking me to pay 12, 000 for one card and 6000 for other card but the actual i have used is 46000 putting both together.

If i am able to afford the same why i will be waiting so long, from september i am consistenly requesting bank people to help me but no one actually came forward.

I have esclated this issues many time but no responses. The bank has cheated the trust which i was having on them, i am not a bad person but the situvation from may-08 has turned into biggest financial crises ever for any youngster aged 23 years. I was ready to pay the bank people my principel amount and consitenly followed but no response.

I need justice and i want to highlight the society donot come the words of bank people because thier will say something but their will no keep up their words because few people called me we will resolve dont worry but no one turned up.

No words i lost everthing last 6 months but these bank people are sucking my blood and blocked my saving account to suck my salary even more.

NOTE: ICICI people i has a customer coming forward to pay my dues but no one is ready to help me this is why ICICI is falling down every day. But you people has caption stating "Satisfing customer needs", my humble request is not to use these caption if you people are not ready to provide services.

With Regards,
Balavittal

Dear Sir,

I am an ICICI Bank customer for the last 3 years and I have been offered a credit card from ICICI, initially I was not interested but they suggessted me don't use it just keep it, so I got the card. But once I received the card I have been called by ICICI Chennai and they says " we selected you as a lucky winner from ICICI Newcredit card holder list, you can withdraw Rs. 2.5 Lakhs and can be repaid within 36 months without any interest. You purchase Lambord policies for your family and you will get Rs.25000 per policy as cash gift by the middle of February 2008".

They told me that all these information you will get in written within 55 days but 90 days over I have not received yet.

They themselves given my family member details and sent the policy within 3 days and they are deducting Rs.6000 + as EMI every month. Just imagine paying Rs.75000 as medical policy for one family is totally illogical. I am not a land lord just I am a monthly salaried guy. How could I pay out these amount.

Now I realized that I have been cheated by ICICI Credit card staffs. I wanted to cancel all the policies and I want to return my credit card immediately. You are requested to provide me the address where I can send this card.

Thanks & Regards,
Thavaa.

Dear Sir,

This is to inform you that my father Sri. Surya Kumar Malpani, Son of Late Rameshwarlal Malpani, opened a current account being no.[protected] in the name of his firm ‘Cell Hub’ with the Siliguri Branch of ICICI Bank Limited. My father is physically handicapped and is suffering from permanent disability of 75%. I look after his business.

We had business transaction with said bank from June 2006 to September 2007. But eventually we had to stop banking transactions due to various irregularities and deficiency in service along with offences committed by the bank officials.

On 12th July 2006, an amount of Rs.40, 000/- was deposited and the said amount was duly credited in the account. However, subsequently an amount of Rs.100/- was debited from the account with a remark Short Tender. On enquiring about the matter, the Branch Manager told that the money deposited was less by Rs.100/-. There were few such other instances in that month where money deposited were credited to the satisfaction of the branch and then certain amounts were debited on such baseless pretext. On 16.09.2006 an amount of Rs.3, 50, 000/- was deposited and the same was accepted by the bank and thereafter duly credited. However later on it was found that a debit of Rs.100/- was made on the ground of ‘Forged Note’. The account was debited only after accepting the cash to their satisfaction and crediting the same in the account. None of the fake currency notes or mutilated notes as claimed by the Bankers were ever shown to us or returned. By the month of November 2006 an amount of Rs.3, 500/- was debited from the account after making due credit entries.

On 18.12.2006 a letter was issued to the Bank requesting him to return the currency notes with sufficient evidence that the same were tendered by us. After a long wait of few months nothing was done but the illegal debits were being carried on. When asked about the same, Sri Amit Dalmia the then Branch Manager told that the officer in the counter is so busy that he cannot check the authenticity of each note so it was sorted later. It was pointed to him that once any cash is deposited in a bank, and the same is credited to the account, any discrepancy regarding those currency notes cannot be brought up later. If anything has to be objected regarding the currency notes being deposited, it has to be done at the counter itself. Moreover we requested him to return or at least show the impugned currency note with the proof that it was deposited by us. On hearing this Sri Amit Dalmia became furious and told us to leave in an insulting way and stated that he knows banking more than us. Many of the debits after depositing money and crediting the same was made on grounds of torn/mutilated notes. But the fact remains that none of such notes as claimed by the Branch Manager Sri Amit Dalmia was detected and objected at the counter.

On 26th July 2007 an amount of Rs.1000/- was debited on the pretext of “FAKE NOTE 500*1 / 100*5 IRREGULAR NOTE” after making due credit entries. Subsequently on 17th August 2007 an amount of Rs.1600/- was cheated from us on such frivolous ground. We requested Sri Amit Dalmia, the Branch Manager to look into the matter personally and rectify the discrepancy. Sri Amit Dalmia told us that the request made by us was under process. But nothing was done on his behalf and money deposited was almost on a regular basis debited by some amount after the deposited money was credited to the account. By the month of September 2007 an amount of Rs.20, 500/- (Rupees twenty thousand five hundred) only was already taken out from the account in similar fashion and finally we had to stop transaction with the bank. After each and every occasion of such debit, Sri Amit Dalmia was asked to rectify his mistake and rectify the account but Sri Amit Dalmia the Branch Manager having no regard for law kept on misappropriating our hard earned money on baseless, unreasonable grounds contrary to the law laid by the Reserve Bank of India. We used to deposit the money which used to be credited accordingly and thereafter our account used to be debited and we never got trace of what happened to that money. It clearly shows that the Branch Manager, Sri Amit Dalmia along with others have taken out the money of the customers, converted the same to his own use and then debited the account of the customers on baseless grounds. Even after a long endeavour and numerous requests, for about a year Sri Amit Dalmia did not respond to our requests and grievances. Finding no other alternative on 26.07.2008, lawyer’s notice was sent to the Branch Manger Sri Amit Dalmia, Sri Harish Joshi, the Cluster Branch Manager, Siliguri, and copies were sent to Sri Surajit Roy Choudhury the Regional Head of Branch Banking and Sri Sumit Mehrotra, the Zonal Head. But still there was no response in the mater. Finally on 17.08.2008 a reminder was sent to Sri Amit Dalmia, Branch Manager. At this Sri Amit Dalmia sent a reply dated 19.08.2008 providing an excuse that the cashier is not in a position to check the currency notes, thereby admitting his offence

We had entrusted our money in the custody of the Bank and Sri Amit Dalmia, Sri Harish Joshi and others being the bankers have misappropriated our funds and broken our trust by cheating us of our hard earned money deposited with them. In a transaction period of about 1(one) year only, we have been cheated for an amount of Rs.20, 500/- (Rupees twenty thousand five hundred) only. In these circumstances it is apprehended that Sri Amit Dalmia, Sri Harish Joshi with the consent and connivance of other culprits are running a racket of misappropriating the customers’ funds on such baseless and preposterous grounds the amount of which may be insurmountable. Sri Amit Dalmia along with the other culprits has cheated us of our hard earned money. The culprits are dangerous in nature and have no regard for the law and are misappropriating the funds of the customers openly.

I therefore request you to kindly look into the matter.

Yours faithfully,

Manish Malpani
Malpani katra, Railgate No-1, Siliguri-734005
(M)- [protected] (O[protected]R[protected]

I have a Home Loan from ICICI Bank which was drawn on April 2006. I am one of those lakhs of gullible customers who has fallen prey to ICICI Bank's low rate gimmick in 2005-06. Initially my Home Loan rate was 8.25% and now it is whopping 13.25% with no signs of coming down.

Before getting the loan portfolio this bank was ahead of
the market in offering low rates and now they are behind the market in cutting rates and ahead of the market in increasing the rates too.

The reason for increase in home loan rates as claimed by
ICICI bank is the higher COST OF FUNDS. The high cost of funds is ostensibly because of their losses in overseas ventures, high cost of operation, heavy exposure to retail loans and lately due the flight of low cost deposits. All this is only to be borne by Floating Rate Home Loan borrowers. EXISTING HOME LOAN BORROWERS HAVE TO PAY FOR ICICI BANK'S MISTAKES IN OVERSEAS AND OTHER BUSINESSES.
What is our mistake ? Our mistake is that we went ahead with the leading private sector bank for home loans ?

Now customers of floating rate home loans like me have to
be the victims of the excessive, inordinate, baseless, exorbitant cost of funds of ICICI Bank. When RBI cut CRR in OCT 07 & NOV 07 all market players reduced rates for existing and new borrowers of home loans last year.
However ICICI Bank did the reduction only for new customers. This year in Aug 08 / Sep 08 when RBI increased CRR by 100 BPS due to inflation touching 12% ICICI increased interest by 150 BPS in one month duration !. (As per the bank rules any rate of interest will be with effect from the beginning of the new quarter which means the gap between two increases has
to be 3 months.
However they have made 2 increases in month.) There are
many such examples where ICICI bank does not care about customers interests.
When RBI has reduced rates drastically in the last 3-4 months, ICICI is still sitting on
high rates.
Even now when Govt. is asking banks to reduce rates, ICICI
Bank is adamant and is saying that they will have to watch !!! But they have reduced the
rates for new home loans to 11.5%. FOR EXISITNG CUSTOMERS THEY ARE TEN STEPS AHEAD OF OTHERS IN INCREASING THE RATES BUT 100 STEPS BEHIND IN REDUCING THE RATES.

Is this the No. 1 private sector bank??. If they are No. 1
they should be most effective and competent and way above the rest of the
market in offering lowest rates. Just like how Reliance is
competitive in telecom market. With this bank having such unilateral and
non-transparent cost of funds which they pass on to floating rate home loan
customers, we can never hope to repay our principals. Since their cost of
funds is always going up and not in line with the market home loan
borrowers can never get back their property in their life time. Even to our
children we will pass on the debt.

There are lots of service and transparency woes. If we make
pre-payments the principal will not be adjusted in the next EMI but in
the EMI after that. That means our money is idle for one month. Their
rate increases are never communicated. The rate of interest is varying
from person to person. If we make more prepayments they will increase our
rates so that we are always indebted to them. Tax declarations are not
sent on time.
There are no foreclosure charges (after 6 months to 1 year
of loan) by many banks, but ICICI bank charges even if the loan has run
for 10 years.
How long can this continue.


My request is that the Govt, RBI and the
Finance Ministry should do something about ICICI Bank?s exploitation of
customers. Off late ICICI Bank was worried about the recent rumours
spread in the market and it has complained to various authorities about the
same. Can ICICI Bank please answer all o[censored]s what it is doing for the lakhs
and lakhs of customer complaints and grievance against it by various
people suffering ?
Whenever their customer help desk people are contacted
they give standard, generic replies and are never specific.

Recently when there was some issue with the bank we were
not able to do net transfer since their system was down for several days,
ATMs and branches had long queues. Service at the branches is
chaotic. The branch people define rules of their own and change the same time
to time as per their convenience. There is nothing like relationship and
nothing like service. Branch staff are very cold and unfriendly in
response and see customers as trouble makers. This is my experience as a
retail and corporate customer and it is not any exaggeration. If
somebody has time I can give pages and pages of illustrations with proof.

My request is that:

a) Govt and regulatory authorities must put to rest the
exploitation by
ICICI Bank to its borrowers.
b) A strict audit of the operations and procedures of
the bank must be
done
c) A consumer association or group must be invited to
view the
transparency in home loan rates being charged.
d) A free passage be given to customers who want to exit
the bank due
to the atrocities faced by them. Govt. should ensure that
PSU banks
should be allowed to take over these loans without hassle
so that
borrowers can eventually own their dream houses.
e) We should invite ICICI bank people in a public forum
or on media and
ask them to listen and respond to customer woes.

Traditional (BIG5)Chinese Traditional (EUC-TW)Japanese (SHIFT_JIS)Japanese (EUC-JP)Japanese (ISO-2022-JP)Korean (ISO-2022-KR)Korean (EUC-KR)Thai (TIS[protected]Thai (WINDOWS-874)Vietnamese (TCVN-5712)Vietnamese (VISCII)Vietnamese (WINDOWS-1258)Unicode (UTF-7)Unicode (UTF-8)Unicode (UTF-16)Unicode (UTF-32) | Full Headers

As it is interbank dispute between canara bank ulhasnagar-421005 & icici bank in collecting of our emi ecs of rs. 1940/- dated 5.11.2007 and we have taken intitative to solve this problem by visiting your kalyan (w) branch spoken with concern person ms. priyanka madam 3 times shown my passbook and payment that it have been debited to the icici a/c but then also your advocate M/s. Ashish Agarwal & Associates, 13-A, Ravi Industrial Estate, Off.Mahakali Caves, Nr.Paper Box Factory, Andheri(E), Mumbai- 400093. he has sent us notice and for this we have replied him on 25.8.2008 together with CANARA BANK, Customer Service Centre, 10TH, floor maker tower‘E’ Cuffe parade, Mumbai – 400005. And sorry and regretted to state that till date no reply is received from both of them and also nothing is heard from icici bank, kalyan branch reply though we have given all the details of passbook of canara bank, ulhasnagar 421005 to ms. priyanka. now it is intimated once again that as our all instalments except one of 5.11.07 is pending due to your side fault and want to close the matter by paying intial amount which is due to us of rs.1940/.
Expecting your immediate and urgent responce/reply.

Regards,

Rajesh Gobindram Gwalani
G1- Ground Floor,
Vishal Tower, o.t section,
Ulhasnagar- 421005.
Cell No:+91-[protected]

I booked a flat from one of the promoters in Bangalore. The promoter encouraged me to take a housing loan from ICICI Home Finance on the pretext that they have a tie up and loan processing is very smooth. On the pretext of facilitating documentation, the promoter also obtained all loan documents from me. I was told by the promoter that the loan amount will be disbursed only after verification from Bank and only to the extent of work completion at site. To my horror I realized that ICICI Home Finance has disbursed 85% of the loan amount, even though the project has not been completed even to the extent of 60%. I have complained to ICICI Home Finance and followed it up with 10 reminders so far, but they not even acknowledge the same. I have decided to welcome Chanda Kochar as CEO with my complaint.

Actually the ICICI Home Finance does not ralise that a scam is in the happening. Promoter and the Branch officials are conniving to siphon off money from the Bank for projects that show little or no progress for months on end. For the same project State Bank of India is refusing to fund beyond 60% of the loan amount. ICICI Home Finance is refusing to show me the engineer/ valuer certificate about the status of the project at the time of disbursal; tough take cover under the guise that I have signed disbursal papers. What are they are not conceding I did not ask them disburse for unfinished work.