ICICI Bank Complaints & Reviews

Subject: Poor customer service in processing my personal loan application - # 60677473

This is to highlight the un-satisfactory service provided by ICICI DSA and back end team processing my loan application in BANGALORE
On 17th December 2008 I have filed for a personal loan with DST-2 IN Bangalore, Application form number 0301543, Collection agent name Shivaraj - Mobile Number [protected]. Following document was submitted for the same.
1. Telephone / Mobile phone bill – Current address proof
2. PAN Card photocopy
3. Company ID card photocopy
4. Three security checks favoring ICICI Personal Loan account
5. One color photograph
6. Loan application form – number 0301543
7. Details of my salary account with ICICI -
Following which a house visit was done for address verification on 19th December at my current residence in Bangalore by the DST and they also collected a second Phone bill as proof of having visited my residence. This was followed by three calls – One to my residential Landline in Bangalore, one on my mobile phone and one via the company board line. Call was made to the personal references on record for character verification as well on 22nd December. While taking the application form the sales representative asked me for my permanent address, to which I furnish the address printed on my cheque book which refers to my residential address in THANE, Maharastra, where my account is based. However I told the sales representative that I am living in Bangalore since 18 months and that I have no utility bill addressed to my Thane address the less than 18 month old. I also informed him that I am living in Bangalore since 18 months and the house in Thane is locked and there is no one resident at that location. I requested the DSA to give an alternative or consider my current address as permanent address as it was also the address on record for banking correspondence. There after I receive two SMS from ICICI bank, one on 22nd December 2008 and the second on 2nd January 2009 stating that my loan was approved stating loan application number 60677473. On 1st January I was called upon by a Male CSR offering me a life insurance to cover my loan amount for 18 months and told me that the loan was approved and will be disbursed by 2nd January. I confirmed to him that I would take the insurance cover costing me a premium of Rs 541/- and was informed that this amount would be deducted from the loan amount before disbursal. Thereafter on 2nd December a CSR by Name Indira has called me to inform that the loan is approved and that I can take un-employment and accident coverage on my loan amount for which the premium was higher. I explained that I had already been offered life insurance cover by someone the previous day and that I was not interested in taking additional cover. I was told by Indira that there is no offer to take only life cover and that I have to take un-employment and disability cover as well. To this I mentioned that I was not interested in taking any insurance product in that case and requested her to process the loan without the insurance cover. I was assured that by End of day 3rd January the loan amount after statutory deductions will be disbursed. On 4th January when I have called the phone banking department to track the loan status I am told that it has been cancelled on 3rd January, reason being permanent address not furnished. This incident has shocked me and I am very dis-satisfied with the result. First of all I have received two SMS’s from ICICI claiming my loan has been approved and further two agents call to sell me insurance products related to the loan and took confirmation from me. There after the application is cancelled without informing me of the so called discrepancy in the application. I would like to know, on what basis is ICICI communicating to me that the loan is approved when some discrepancies exists in the application (Discrepancies according to ICICI)? Secondly, if there are discrepancies, why was this not communicated to me to guide me how it could be solved ? The reason stated for rejection that - permanent address was not furnished is inappropriate. When I presented the address on record and on my check book to the sales agent, he refused to take it saying that he needed an address where someone resides as a visit would be made. I fail to understand, how I can be present in two cities for the verification process. My address in Thane, Maharastra is where my account is based and since I am living in Bangalore for the last 18 months, that house is locked up and no family member resides in that house. In which case I asked the sales representative to consider my current address as the permanent address since all banking correspondence was also being redirected to my Bangalore address since 6 months. However this was not followed up by your agents and the application has been rejected for lack of permanent address. I am un- happy with the result of this exercise, not once was I contacted to be informed of this requirement and falsely assured of the approval by three different people when the banking procedure was not completed in the back end. Based on the information from ICICI representatives who called me to confirm the loan was approved, I have made my own personal commitments which are now un-fulfilled. Kindly record this matter as an escalation from my side on this matter. Being an existing ICICI customer I fail to understand why ICICI could not accept the address on record as my permanent address. Or at least consider my current mailing address as the permanent address to delegate the matter. Also I feel that ICICI is not transparent with their marketing schemes and has misled me as a customer on the pre-approved loan strategy, I fail to understand how a representative of ICICI can communicate to me the loan is approved and inform me that it will be disbursed and then the application can get cancelled without my notice. I am being told that if I want a lon, i must repeat the entire process again. THIS BANK IS UN-PROFESSIONAL AND A GIVES CUSTOMER'S FALSE ASSURANCES.

I have sent email through my bank online account login and no one has called.

Re : Personal Loan A/c No. LPNAG[protected]

I have taken one personal loan from ICICI bank, Nagpur branch in November, 2007 for an amount of Rs.1, 00, 000/-. But at the time of disbursement of loan they were issued cheque for rs.94, 303/- and they deducted Rs.3450/- as insurance charges and Rs.2247 as service charges without my knowledge. In this regard I have written letters to icici bank civil lines and mumbai office regarding refund of amount deducted from my personal loan. At the time of taking loan itself I informed their consultants M/s.Renuka Financial services that I do not require insurance cover and do not deduct amount from my loan and they also agreed. Hence i request you to look into the matter and arrange to release the amount deducted from my loan. At the time of taking loan they never told me about the service charges etc.

Your kind cooperation is solicited.

Thanking you,

Yours faithfully


(Mohankumar.L)
Mob.No. [protected]

Respected Sir,
This is for your kind information, that I released a commercial vehicle (Tata Ace) registration no is WB 03B 8042, which has been finance from ICICI Bank Brank Kolkata 2, Upper wood street in the year 2006, So from the time my bank track record was good but certainly on october 24, 2007 my vehicle commiitted accident on the highway in Gurap(Bardhaman)and it was such a severe accident that my Khalasi(helper) lost his live. I have all the relevant documents of the accident, from the time I took a loan from relatives & my freinds to bring out my vehicles because I am a student I cant afford such huge amount my family support me a lot. That was the only way of my source of income. I paid nearly about 75000 Rupees to release my vehicle including (police Station and Workshop) and discussed with the bank official by paying Rs15000 that i am ready to released my vehicle on the road and the overdue amount I will pay ech and every month from this date they agreed. Then after without any intimation they repo my vehicle from Dankuni, I request them many tine to release my vehicle but they are not shown any interested to release it.
So my earnest request please take necessary action that I get back my vehicle.

With regards

Sourav Ghosh.
email - [protected]@rediffmail.com

Hi
I am an NRI who cannot goto India for 2 more years.
I have a Personal Loan with icici bank which I want to close now (I had been paying emi for 2 long years).
I also have a personal account with Internet access and my loan is linked to my net account.
Could somebody give me informations about how to close my personal loan without going to India through internet?

Pls help

Dear Sir,


No provisional certificate being provided against loand a/c LBCAL[protected] for period 2008 - 09 till date. For which I am unable to claim tax benefit.

Communicated thru below mails to Customer Care, ICICI bank but without any response.

Kindly do the needful and response.

Thanking you,

Sincerely yours,
Abhijit Modak
[protected]


[protected][protected][protected][protected]
From: Modak, Abhijit
Sent: Friday, January 02, 2009 12:09 PM
To: customer.[protected]@icicibank.com
Subject: ESCALATION - RE: PROVISIONAL STATEMENT


I AM NOT INRECEIVD ANY REPLY ON MY COMMUNICATION BELOW. PLS PROVIDE FEEDBACK ELSE I SHALL TAKE IT UP TO NEXT LEVEL

Regds,
Abhijit Modak
[protected]


[protected][protected][protected][protected]
From: Abhijit Modak [mailto:[protected]@rediffmail.com]
Sent: None
To: customer.[protected]@icicibank.com
Subject: PROVISIONAL STATEMENT



Dear Sir,

Sub : PROVISIONAL STATEMENT FOR YEAR 2008-09 AGAINST LOAN A/C
LBCAL[protected]

This is to inform you that, I have not yet received above statement required for claiming IT rebate, which needs to be submitted to our office byh 5th January, 2009.

Request you to look into it and arrange to send the statement urgently without fail.

A line of confirmation would be well come.

Thanking you,

Sincerely Yours,

Abhijit Modak
contact : [protected]

To

The Manager,
Credit Card section
ICICI Bank
Trichy.

Credit Card Details

Name : Vijay (Business Card)
Bank : ICICI Bank
Amount : 50, 000
Office Address: Gomathi Traders, Near Beema Nagar, Trichy-620001
House Address: 3/116 Kadai Veethi, Mandabam Thoppu,
Mutharasa Nallur, Trichy-620101

Name : Abdul Malik (Business Card)
Bank : ICICI Bank
Amount : 50, 000
Office Address: Classic Foods, Opp Ibrahim Park, Madhurai Road, Trichy-62001
House Address: 3/116 Kadai Veethi, Mandabam Theru,
Mutharasa Nallur, Trichy-620101

Name : Sanmugam(Platinum Card)
Bank : ICICI Bank
Amount : 50, 000
Office Address: Aqua Foods
Near Beema Nagar, Trichy-620001
House Address: 3/116 Kadai Veethi, Mandabam Thoppu,
Mutharasa Nallur, Trichy-620101

Name : Muthusamy (Platinum Card)
Bank : ICICI Bank
Amount : 50, 000
Office Address: Aqua Minerals, Near Beema Nagar, Trichy-620001
House Address: 3/116 Kadai Veethi, Mandabam Thoppu,
Mutharasa Nallur, Trichy-620101

These Credit Cards are getting from Duplicate Documents. These documents submitted to A.Y.SABIBULLA. Before 2 years he worked was IDBI bank. He is 8 years experience in banking field. He and his team before using DUPLICATE INTERNATIONAL CREDIT CARDS for purchasing GOLD police find him and then arrest Police,
Inspector Kannan ( Fort Police Station, Trichirappalli, Tamil Nadu ) sent to jail now he returns back. He was used your bank credit cards now Inspector Kannan custody. About this guy information u need kindly contact
Inspector Kannan mobile Number: [protected]

Now Sabibulla using this number mobile number - [protected]

He was before using these Phone Numbers
Aircel –
[protected]
[protected]
Airtel –
[protected]
[protected]
Hutch –
[protected]
Tata Indicom –
[protected]
0431-____755
[protected]


Sabibulla Address:

3/116 Mandabam Thoppu,
Mutharasa Nallur,
Trichy-620101
Tamil Nadu.

Now his present Address

35, 35-A, Mandabam Thoppu,
Mutharasa Nallur,
Trichy-620101

I get these information from his colleague PALANIVEL.

Palanivel now working in icici bank credit card collection department trichy.

he was not only cheeting icici bank, this guy had all banks credit cards
kindly take immediate action against this A.Y.Sabibulla & Palanivel

thank you,

Regards,
balamurugan

dear sir,
i wanted you to stop direct payment to vadafone mumbai of the number [protected] for wich i have given the auterisation while taking the conection since i have left mumbai on rd nav-2008 and the same has been informed to vodafone that please dissconect this number but thay r still diducting the rantal of the above mantion number which has been dissconcted by vodafone long back.

please abolish the facility of ditect ctardit of vadafone with immedite effect.

regds
sanjay khubchandani
icici card number [protected]
cell number [protected]

Dear Sir,

I am to get the Provisional IT Certificate ( AWB No.[protected] which was sent from ICICI Bank is not received by me so far.

I took this home loan of around 2500000 @8.75% (25 Lacs) in Jan 2007. At that time I chose ICICI because of the long standing relationship and the technology savvy features offered by the bank. Then I witnessed the fastest and steepest process of increasing the rates for me:

Feb 2007 - 50 basis point
Apr 2007 - 100 basis point
May 2007 - 100 basis point
July 2008 - 75 basis point
Aug 2008 - 75 basis point

Now my lending rate is 12.75% even after RBI cuts the CRR by 350 basis points and Repo rate by 250 basis points (As on Dec 22) and my loan tenure is also increased. Now I am getting the feeling that the bank is misguiding not only the people of India but also the Media, RBI and Govt, you speak that you'll reduce the rates but never delivered so far. Almost all the other banks have lowered their lending rates. Even Ms Chanda Kochar said in one interview that cost of funds are same for all the players in the industry.. then why your bank is not reducing the rates and always keep the floating rates as "Forwarding rates" which moves only in Northward direction ? Now I have completely lost faith in ICICI bank and your products

With this really bad experience that I am facing from one of the largest home loan issuer bank ICICI, I went to your home finance office to initiate the loan transfer process to some other reliable bank but the kind of answer the home finance staff provided me for seeking a clarification on the legal documents certificate was shocking and it appears the bank does not co-operate for the legal verification of the original documents by the lawyer or issue a genuine letter stating that the bank is holding the originals of so and so documents and will return those documents on (fore)closure of loan. Also when I asked about the appealing authority to raise this concern, the home finance staff mentioned that she doesn't have an answer and the issue can be escalated to senior management prompting me to write this letter

Please awaiting for your kind action/reply on the same

Thanking you
Radhakrishnan G

Respected sir;

I am working in Bangalore International Airport as super visor –ARFF, I have a salary account with ICICI bank and the account No is:[protected] and I was issued with the debit card No: [protected],
On 30th November I tried to with draw Rs 18000/- from the corporation bank ATM at yelahanka old town, but money was not come slip came as money deducted. Same day I gave a complaint to ICICI bank through E mail, they told to wait for 45 days, now 30 days are over, I am fully depend upon my salary, so kindly look in to this matter, and do the needful.

Dear Mr. Rao,

This is with reference to your e-mail to Mr. Harshil Mehta with regard to your query related to the cash discrepancy from Non ICICI Bank Atm.

We would like to reiterate that the mentioned transaction of Rs.18, 000 has been approved and claimed by the VISA. Hence, reversal of this transaction is not possible from our end.

We have initiated a chargeback on December 13, 2008 for the mentioned transaction on the acquiring Bank.The TAT (Turn Around Time) for the same is 45 days. Hence, we request you to wait for 45 days from the date the chargeback has been raised.

Sincerely,

Jyotika Jaggi
Customer Service Executive
ICICI Bank Limited

I am declared winner for free gift voucher worth res.3301 and won a combo offer of a swatch watch along with a united colour of bennetton watch. on accessing the respective site i am directed to proceed to payseal region of ICICI bank to make my payment of Rs. 3199/-.please note I have only SBI debit card and on speaking to your rep on call centre I was advised to communicate through this channel for alternate means of payment for the above mentioned offer.
Also please revert why my 16 cd saaz has not yet been sent though I have already received my books buddy package of Rs.779/-.kindly advise and reply asap.
tks n rgds.

I ravi shanker. I had taken loan from Icici bank, after few months due to some misshappeing i could not able to deposit my premiums . My bike has been taken back from parking place by collection agents of ICICI bank loan department ( as per discusstion with police man after that stealing incident ) I visited the collection office of ICICI bank Rohini New delhi and an executive told me that they will inform me about the auction date of my bike but they did not contact me .I was able and agree to pay the rest of loan amount but now I want the NOC letter from Bank against that two wheeler loan .
Loan no - LTDEL[protected]
Bike no - DL7SAN2899

I have not taken any loan from icici BANK, but my CIBIL report shows that i am taken loan from icici BANK and having OD of Rs 20250.My fallow up to CIBIL report as fallows..

Dear Sir,

With reference to your mail, please find the updated status of the control number[protected] as follows:

Account type: AUTO LOAN
Amount Overdue: 20, 250
Reported by: ICICI BANK
Account Information: CACAL[protected]
Date Reported:[protected]

Thanks & Regards,

Jennifer D'mello.

This document is classified as : (-) Public (-) Internal (X) Private (-) Departmental (-) Confidential



"Manas Murli" <[protected]@rediffmail.com>
12/12/2008 07:33 PM
To <[protected]@cibil.com>
cc
Subject Re :Re: Fw :N.MANAS MURLI, control no[protected]







Dear Sir,
Plz find the detail given bellow which you supposed to required.


NAME - N.MANAS MURLI
ADD - QR NO-B/193, SECTOR-6
ROURKELA-2
DIST-SUNDARGARH
PS- SECTOR-7
PIN-769002
PH NO[protected]R)
MOB -[protected]
CIBILCANTROL NO[protected]

Dear sir
I received two credit cards on my name & wife name of N.SUNDARI from you in the year 2006 in the month of july. So far i have not utilised those cards. I would like to use these cards here afterwards. so i may be issued PIN Cards for those cards. since issued pin no. sheets are misplaced. and also please give your chennai cantact phone numbers.
Card No. 1
M.SAMINATHAN CARD NO. [protected]
Card No. 2
N.SUNDARI CARD NO.[protected]
Regards
m.swaminathan

Dear Sir,


I am credit care holder in the name of Tirath Singh Gulati A/c No. [protected]

this is to bring to your kind notice that we have deposited one cheque no. 0293648 dtd. 13.11.07 for Rs. 2019.25 of HDFC bank and same has also been debited to my account on 13.11.07. but still we are getting bills showing oustanding in my name. Till date, that cheque has not been credited to my Creidt card A/c No. [protected] in the name of Tirath Singh Gulati. In Current bill, it is showing a outstanding in my account whereas I have already deposited the money. I have checked with the bankers, they have replied that cheque by mistake has been credited to some other account due to clerical mistake by bank. but inspite of our repeated reminders, that amount is not transferred to our account.

today I have received legal notice from bank stating that I have not made payment whereas this all outstanding is due to mistake from bank side.

you are requested to please check the whereabout of the cheque from your end and transfer that amount to our account and give us a correct statement so that balance amount can be deposited.

waiting for your ealry action

regards



Tirath Singh Gulati

Dear Sir,
This is to inform you that i have never utilise the credit card (having no [protected]) during last 2years then also ICICI Bank have raised demand notice of rs. 18252. I was making payment of Rs.500 every month regularly for previous 2yrs in your account only toward encash loan taken of rs. 10k which i have to repay in 24emi of 500 each . Only for loan purpose the account was open. I have not done any sigle transaction. Then also you have raised demend notice of Rs. 18252.
Kindly request to please help what will be solution for same ICICI Bank is harrassing and demanding the above amount. They are trying to exploit me totally. Agst 10k of loan they already taken 12k and demanding additon 18k.

Thanks,
Arvind Chavan
[protected]

Duplicate Bank Statement of ICICI Bank, Connought Palce, New Delhi has been sent through EXPRESS IT Courier on dated 06/12/2008 vide air way bill number [protected]. And the same has not been delivered in my address till today morning. My address is given below:

SANJIT DAS,
C/0: Upendranath Sarkar,
House No: 19/3, New Milanpally,
Netaji Sarani Road,
P.O.: Siliguri Bazar, Siliguri,
Dist.: Darjeeling, West Bengal, India.
Pin Code: 734005.

In view of above, you are requested for take necessary action from your end to deliver the courier at the earliest.

Treat it as urgent.

Thanks/Regards,

Sanjit Das.

MY ADD ON CREDIT CARD FROM ICICI BANK VIDE AIR BILL NO[protected] DESPATCHED TO ME ON 3rd OF DECEMBER 2008 HAS NOT REACHED ME TILL DATE (29/12/2008)IN SPITE OF MY REQUESTS TO THEM THEY FAILED TO DELIVER IT. MY LAST 2 REQUEST WERE VIDE COMPLAIN NO 00046081 AND [protected]
WHERE THE CALL CENTER PEOPLE PROMISED TO DELIVER IT DEFINITELY ON 27/12/08/AND AGAIN . THE BOYS AT THE CALL CENTER ARE RUDE TO THE EXTENT OF DISCONNECTING THE LINE IN THE MIDDLE OF THE COMPLAIN.WHY ICICI BANK STICKS TO THEM INSPITE OF SO MUCH OF NEGLIGENCE AND SUCH IRRESPONSIBLE BEHAVIOR IS REALLY AMATTER OF SURPRISE

I received an sms on my mobile mentioning that my cerdit card has been charged with Rs 10900, a transaction which I have not done, promptly I called the customer care number . The only department I was able to get through to was the "loss of card". They did block my card and transferred my call to the Disputes Department. The disputes deptt asked me write a letter stating the request no, which they gave me) and fax the letter to their mumbai office within 48hrs. He also mentioned that if I didnt fax the letter within this time, my complaint was as good as not registered.
The next day I promptly sent the fax. And since the nightmare has begun. I am trying to find out if their office has received this fax but am still unable to get through to them . The phone banking says, my card is not valid (since it has been blocked) and keeps putting me through the voice recording messages for my date of birth, pin no, mobile no., home phone no, work phone no...inspite of giving the phone numbers and my date of birth, the call doesn't get transferred to a human voice; it says you have exceeded the no. of tries and disconnects. The only deptt I am able to get through is the "Loss of Card" and they refuse to transfer the call and are unable to give me any information besides telling me the card is blocked. Any attempts at getting at information from them leads to them hanging up without answering any queries.
What is one supposed to do in this scenario. Whom can we talk to???

Dear Sir / Madam,

I have a credit card numbered 4477xxxxxxxx5009 with ICICI and have been clearing my payments on time.

On july 21st 08 i have been billed by ICICI on behalf of Yahoo.com, this transaction has not been authorised by me. ICICI has expressed its inability to elicite an response from Yahoo.com and has taken cover behind a point stating that the complain was registered after 90 days.

To be noted:
The monthly statements from ICICI has not been delivered on a regular monthly basis.

My intimation on this disputed transaction was on October 14th and not October 30th 08 as claimed and this is well within the 90 days specification.

This case clearly illustrates the apathy of ICICI in helping an individual and fining him for unjustified reasons.In absence of ICICI's support in taking up the issue with the concerned vendor(Yahoo.com) i require assistance to approach the consumer court.

Regards,

Ramesh