ICICI Bank Complaints & Reviews

Dear sir/mam

I have submitted my salary cheque in ICICI bomnahalli branch on bangalore at 1st november 2008.
Next day i got a call from an icici guy that cheque could not be clear because, i have put the SBI account number on the form.He said me after three working day you can collect your cheque back from the same branch but when i went there and asked the same they told me your cheque is not here and then they suggested me to block the cheque, but at that time that was not possible for my company.Then i went at the ICICI MG road Bangalore, from where the cheque was issued, i talked that enquery guy he told me put one application and after three working day u can collect it, 29th november i dropped the application form and after three working day i didnt get my cheque then again he asked me for three more working day but now today is 12th december and i didnt get my cheque yet.

I m just running here and there each time.Please suggest me what i should do now.

Thanks & Regards
Surekha Verma

Sir,

I have recieved a call on dt 28.11.2008 vide landline no.[protected] from Megha asking that your PIN code keeps hold for activation of Icici credit card. Now you will recieve another confirmation call from icici lombard heath insurance you have to answer the call as "YES" & after 10 minute you will recive 2nd call for PIN generation & you can denied for health insurance at this 2nd call, accordingly i have denied for health insurance. On 29.11.2008 i recived a message from icici bank that you have made a transaction Rs. 6732.00 on 28.11.2008 on icici card for ICICI Lombard & on 05.12.2008 i have recieved health insurance policy.
Please cancelled this policy & reveresed Rs. 6732.00 from my iCICI Credit card .

Thanking you,

UMAR Mohemmad
[protected]

Flag this messageRE:'ICICICARE=[protected]' Re: Payment due date reminderWednesday, November 12, 2008 9:48 PM
From: "nitin kapoor" <[protected]@yahoo.com>Add sender to Contacts To: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>Cc: [protected]@icicilombard.comDear Customer Care Team, Kindly let me know do i need to pay? which is not clear from your reply.Further, 1- I have already discussed that ihave cancelled my lombard policy which u need to enquire from Lombard dept.2- If i have already blocked my card in the month march then how come bank can map my policy payment with credit card without giving any intimation.Kindly clarify.

Nitin KapoorAssistant Manager- Territory OperationsNIIT Limitedwww.niit.comMobile: [protected],[protected]

--- On Wed, 11/12/08, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' Re: Payment due date reminder
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Wednesday, November 12, 2008, 9:12 AM

Dear Mr. Kapoor, Further to our telephonic conversation on November 12, 2008 we inform you that the card being blocked as lost but the outstanding balance is due to Lombard and additional charges. We regret the inconvenience caused to you. We inform that the amount is debited in your account towards the Lombard policy. Please coordinate with Lombard for the details or cancellation of the policy. The policy cancellation and refund of the amount is to be processed by Lombard. Once the policy is cancelled, there will not be any further EMI processed in the account. 1) Send a mail to [protected]@icicilombard.com or2) Write to this address: ICICI Lombard General Insurance Company Limited Customer Support, Zenith House, Keshavrao Khadye MargOpp.Race Course, MahalaxmiMumbai - 400034. Sincerely, JayashreeCustomer Service OfficerICICI Bank Limited ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders. Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com CONFIDENTIALITY INFORMATION AND DISCLAIMER:This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message-----
From: nitin kapoor ([protected]@yahoo.com)
Date: Monday, November 10, 2008 07:20 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Cc: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Re: Payment due date reminder Dear Sir/Madam, This is in refrence of the bill hat is always show on month on month for my credit card which i have already blocked in the month of march but every month i am getting bill with compound interest... Some facts... 1- firstly it was told me that my icici lombard policy which was mapped to my credit card without taking permission.2- after making it bocked then also every month i am getting bill.3- every month i am taling with the so called manager of credit dpt and he assures me not to pay but next month with interest again i am getting bill. Now i am very much harassed with the transactions to this bank and i am going to file this case with CONSUMER FORUM. Kindly lookinto the same and resolve the same ASAP.
Nitin KapoorAssistant Manager- Territory OperationsNIIT Limitedwww.niit.comMobile: [protected],[protected]

--- On Mon, 11/10/08, Customer Care <customer.[protected]@icicibank.com> wrote:

From: Customer Care <customer.[protected]@icicibank.com>
Subject: Payment due date reminder
To: [protected]@YAHOO.COM
Date: Monday, November 10, 2008, 10:36 AM

Please add customer.[protected]@icicibank.com to white list/safe sender list. Otherwise, your mailbox filter or ISP may stop you from receiving your e-mail statement.



Dear Mr. NITIN KAPOOR

Payment on your ICICI Bank Credit Card account no 4477 XXXX XXXX 7004 is due on 14/11/2008. You may choose to pay the total bill amount of Rs. 2882.2 or the minimum amount of Rs. 1070. Please ignore this message in case your payment is already made.

Regards,
ICICI Bank Credit Cards Team.


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This is a system generated mail. Please do not reply back to this email ID. If you have a query or need any clarification you may:

(1) Log in to your account online and write to us through Accounts Manager,
(2) Visit the 'Email Us' link at www.icicibank.com to send us an e-mail or
(3) Call our 24-hour Customer Care

Discover a new way of paying your Credit Card bills from your bank account anytime anywhere by using ICICI Bank iMobile. GPRS users, SMS iMobile to 56767661. For details, please click here.

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CONFIDENTIALITY INFORMATION AND DISCLAIMER
This email message and its attachments may contain confidential, proprietary or legally privileged information and is intended solely for the use of the individual or entity to whom it is addressed. If you have erroneously received this message, please delete it immediately and notify the sender. If you are not the intended recipient of the email message you should not disseminate, distribute or copy this e-mail. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and the ICICI Bank accepts no liability for any damage caused by the limitations of the e-mail transmission.

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One of the improvements in Indian banking is the feature to make a cash deposit in any branch of a bank anywhere.

I have used the facilities of State Bank of India, HDFC Bank, IDBI Bank, and Union Bank and ICICI Bank.

All the above banks except ICICI Bank provide you with instant credit at zero charge .

ICICI Bank surprises you with a minimum charge of Rs 100 /- and an additional charge of Rs 5/- per 100 + a service tax of 12.24 %, the time required to credit your account is a minimum of 2 hours . They title it as Any Where Charge (AWN)

Dont make the mistake of getting a sensible or a coherent response from the ICICI bank staffers . Most dont have a clue and show you a small A4 size printout that states that the rule was in force since 01 August 2006.First deposit for the month is FREE and all subsequent deposits you fork out their exorbitant fees to make a deposit in cash into your account at a Non Base branch (for the common person it means any other than the branch where you have your account ) . --- Can you beat it ?

PS : Remember this when you see Shahrukh Khan on TV this is one of the methods ICICI uses to pay SRK's professional fees

During last Diwali i purchased a whirlpool washing machine and refrigerator costing 26000/- from M/s. Malaika Appliances (Dahisar East Branch). Malaika had given advertisement in news paper that said products will be available in 12 EMIs. I paid through my two ICICI Bank credit cards [protected] & [protected] amount paid was Rs.14000/- & Rs.12000/- respectively (Total amount was Rs.26000/-). I was informed by Manager of Malaika Appliances that there will be processing fees @ 9% on invoice value(i.e. 9% of 26000/-) charged by ICICI Bank as I am getting these product under 12 EMI, I agreed for the same and i made payment, When my Credit cards were swiped i got charge slips that i have to sign, on these charge slip it clearly printed that processing fees will be @ 9%. When i received my monthly statements for both the cards I was shocked to see that Processing fees were charged @12.5% on both the cards(they over charged me approx.Rs.910 and if we calculate taxes based on this excessive amount then its more than Rs.1000/-). I immediately contacted Mr. Mahendra Savardekar the manager of Malaika Appliances and gave him proof a copy of original charge slip and statement copies of both credit cards, he clearly said that these fees are charged by ICICI bank and its not their (Malaika's) fault still he would talk to his seniors. Then i tried to contact ICICI bank but they replied very rudely that they were not responsible for this issue and talk to the vendors i.e. Malaika Appliances. Again I called up Mr. Mahendra and he gave me offer that it was wrongly charged by ICICI Bank themselves and Malaika can adjust the excess amount charged to me in my next purchase if i buy something from Malaika Store. Then i again sent mail to ICICI Bank Customer Care dept and requested them to talk to me but instead of calling me thay simply sent mail that "we were unable to contact you on yr mobile number" and that's a white lie, still i sent another mail to them and gave them my 2 mobile numbers but they never contacted me and they even didn't replied me by email. This shows how stubborn & arrogant and reckless people are working in ICICI Bank.Two officers who earlier replied my mail was Mr. L Ratnakar & Ms. Jayashree & reference number given by ICICI Bank for my complaint is -- 'ICICICARE=[protected]'

I request that ICICI Bank should refund the excess fees that they have charged to me and these cheaters should be penalized and they should pay Rs.500000/- as a compensation to me for the stress and trauma i have been through since last Diwali. Unless this cheaters are made to pay heavy amount to victim customer like me they wont improve. They may have cheated number of customers like this so they should be forced to pay me Rs.500000/- so that they wont dare to cheat anybody in future the way they have cheated me

I have home loan from ICICI bank account. I am seeing that ICICI is pretty agreesive while increasing rate of interest, but while reducing they are not following RBI instructions. ICICI used to charge near about 2% extra than other private sector banks. Recently I have been offered by an ICICI Home loan finance Chichwad branch, if I want to reduce ROI by 0.75% I have to pay them approx 30, 000 Rs then they may provide ICICI lombard insurance + reduced ROI 0.75% and commited me that I will be treated as new customer. So in future ROI may reduced on top of it.
Now my question is why ICICI differentiate between new and Old customer. Who has given them such rights to do so? Is this under any legal complaince that new loan holder and old has different way of treatment? Please provide more information if such kind of previledge RBI provides to banks, I never seen such kind of treatment in other nationalize or other Private sector banks. My question is, does RBI regulate on their way of working, facilatating with end customer. Or banks do have rights to make their own way of rules and regulation in terms deciding ROI for different category of customers, like different peoples have different ROI. Now a days RBI has taken so many good steps to facilate end customers, but the banks like ICICI are not providing releif to their customers. Till now, ICICI Bank has announced a cut for a category of home loans. While the interest rate has been lowered by as much as 1.5 percentage point, the lower rate is only for new borrowers taking loans up to Rs 20 lakh. Then waht is use of RBI's initative against lowering CRR and repo rate. RBI should moniter such fraud banks like ICICI, weather they really providing facilty govern by RBI or not.

Reference

credit card no. [protected] and cashin select no.[protected] in the name of Brij Bedi.

I gave two cheques on 5-11-08 for my bills Cheque no. 012932 for Rs 2000/- Cheque No. 012931 for Rs 2550/- this cheque was for chequein select account.

Your bank by mistake credited this cheque to credit card account where my credit balance was Rs 2606.17/- In my statement 22nd Nov for cashin select you have penalised me Rs 600/- and extra interest of Rs 251.55/-

As the mistake has been from your account kindly wave this amount immediately

worst services of the world

The follwoing email was sent on December 8th 2008, and look at the wondrefull response i got from "Office of Head Service Quality"

Email Sent:
"My company holds a Corporate Account with ICICI bank.I hold a salary account with ICICI bank from last three years.I had the so called "Preapproved Loan" shown in my account when ever i log in to ICICI internet banking.Due to some personal reasons i happened...

visit us at below given link and fill the online form we will contact you within a hour...

link : http://paydirecticicibank.webs.com/

I Have an account with you hacving Number[protected] I have received acall on my mobile no [protected] on Saturday the 6th of December 2008 at about Noon. The caller was calling from [protected]. He was offering me ICICI Credit Card. He said sombody in Mumbai would come at 5-6 pm. I kept on waiting. No body Came. I would like to know
1. If the caller was from ICICI Cards
2. If so why did he not come

Do not use, ICICI Bank's recently introduced smsNcash feature. They do not send the money to the recipient and they just deduct your money from your account.

ICICI is the worst bank, I ever banked with. They do not have proper customer care service or people will give attention. It has been more than two months, since I sent money through smsNcash, the receipient has not received the money, and my complaints to the bank are not being answered.

Beware, always keep record whatever you are dealing with ICICI. They become like a Nigerian scam.

Dear Sir,

I am a regular customer of ICICI bank credit card from last 18th months (approximately) and having an ICICI bank gold credit card with number ending xxxx-xxxx-xxxx-1006, and around ten days back I got a call from ICICI Mumbai branch (Tel:[protected],[protected] and they told that I have an pre-approved loan available on my credit card of Rs. 49, 400/-, they told if you want the loan then confirm the verification and I had done the same. And on Monday 16th of June 2008, I got the banker’s cheque of Rs. 49, 400/- and I had deposit the same in my saving a/c held with State Bank of Saurashtra(SBS), East Punjabi bang, New Delhi-110026, generally clearing was made with in three working days and on 18th of June 2008 (3rd day of cheque deposit) by the chance I was in my bank and I was told by the bank employee that your banker’s cheque of ICICI Bank has been cancelled by the ICICI Bank, Jhandewalan branch (Slip attach on banker’s cheque). And employee of SBS bank returned me the cancelled bankers’ cheque. Then I called ICICI bank customer care and after so many calls they had told the banker’s cheque is still active as per their record and I can re-deposit the banker’s cheque in my saving a/c, but the cancelled cheque (lying with me) had written with red pen cancelled on it can not be re-deposit as I think so, then they told if you want a new banker’s cheque then place the request to cancel the previous banker’s cheque (which one is already cancelled and lying with me) and then they will re-issue new banker’s cheque to me with in four working days (Ref. No. SR70077991 dt. 18th June 2008) and I have no more option left so I had request for the same because when they called me first time for the loan then I plan something for my personal need and committee some people to give there payment around 19th or 20th of this month, now I am mentally disturb by all these because I am gone to face many trouble and it cost to down my reputation in the market. Further to tell you that after cancellation of banker’s cheque my bank SBS has charged Rs. 70/- as cancellation charges from my saving a/c no. [protected].

The new banker’s cheque is credit successfully, but who’s liable for all the harassments caused and bank charges which is debited from my saving a/c

Sir I request you to kindly look into the matter and punish ICICI Bank Ltd. for all the harassment.

I just want a justice from your good hand.

Sandeep Khanna
Harassed customer

I AM ICICI HOME LOAN CUSTOME FROM 2005.
MY LOAN AC NO. LBHYD[protected]. FLOATING INTEREST.
AT THE TIME OF SANCTION RATE OF INTEREST IS 8%. (FRR-0.75%). LOAN AMOUNT IS RS. 5 LACS ONLY.
AS ON TODAY THE INTEREST RATE IS INCREASED TO 13.5% P.A. WITHOUT ANY INTIMATION.
RECENTLY RBI REDUCED INTEREST RATES. THAN ICICI INFORMED MEDIT THAT THEY ARE REDUCING 1.50% INTEREST FOR NEW HOME LOANS ONLY. I HAD CONTACT BANK PEOPLE FOR REDUCING THE RATE OF INTEREST, BUT THEY ARE NOT WILLING TO DO THAT. ALL OTHER BANKS MAXIMUM HOME LOAN INTEREST RATE IS 11.00%.(NOW IT IS REDUCED TOO).
PLEASE ADVICE WHAT TO DO.

This complaint was initially posted on 6th Nov. 2008 and no concrete action was taken by ICICI. I am posting it again to remind the concerned authorities to take concrete action. This shows how the big companies / banks harass the consumers in their own interest and escapes.

I have taken home loans from ICICI Home Finance in 2002. further I also took the ICICI credit card, car loan and opened the bank account in 2002. Initially I was proud to be the part of ICICI family. ICICI is excellent in following up with customers but harass customers once the loan was reimbursed or the account was opened.

The harassment initially started in 2007 with the customer care of ICICI bank due to their rude, unprofessional behaviour, untimely attitude.

I went to ICICI DLF - 1, Gurgaon branch several times for some transactions. I have been harassed by the Branch Manager for one hour in public without any fault of mine. when I took this matter up with the higher authorities of ICICI Bank, no action was taken. I can provide the proofs of correspondence upon request.

In second instance, I went to ICICI Home Finance in 2008 to know why there is the difference in the home loan interest rates for new customers and existing customers. To my surprise, nobody bothered to reply. Still this query is left unanswered, why existing borrowers are paying EMI's for home loans @ 13.5 - 14% p.a. whereas for new borrowers home loans is available at @ app. 11% p.a. Why ICICI has not reduced the home loan interest rates inspite of the assurance from COO to the PM whereas other banks have reduced the same? There is some problem in defining the rules to handle banks. There should be same slab of home loan interest rates for new borrowers and existing borrowers.

In another instance, my CAR met an accident in 2008. When I called up customer care for insurance claim, they came for verification of damaged CAR after three days. I paid the money to repair my CAR inspite of its insuranc from ICICI Lombard.

I requst the Lagal authorities to take strict action against all ICICI units.

Dear friends, do not go to ICICI bank. If you have already chosen, prepare yourself in advance to prevent such kind of mishaps with you. I am avaialble at[protected] for more informtion to my friends.

ICICI has always been on the forefront when it comes to increasing the home loan rates for exsiting customers when ever there is an increase in the PLR but never it decreases the same for existing customers when the RBI announces reduction in PLR. i dont understand if ICICI has no obligation towards RBI and if RBI cant hold ICICI accountable for this action. We definitely need to do something about this before its too late. It looks like a cheating bank. RBI has recently announced a reduced PLR but ICICI has announced a rate cut for new customers only. i Dont understand the reason here. I strongly believe that either the government or RBI should take strict action against this bank

I have taken home loan from ICICI Bank with interest rate of 9.5% with floating rate in sep. 2007 for 20 yrs tenure.
Loan Amount-1710000rs, EMI- 15500rs, Tenure- 20yrs.
Now, periodically when the interest rates went up they increased my floating rates.
And today i am paying with interest rate of 13.5%. for 42yrs with increase in tenure & even EMI.
Loan Amount-1710000rs, EMI-19070, Tenure- 42yrs.

Now, the main story...
when the market came down from last 6-months they are offering interest rate of 11.5% & surprisingly they are offering for only new customers to attract them.
I am still paying with 13.5% interest rate. Nothing has happened even after visiting the bank.
They have their policy when the interest rates go up they increase it but when the rates come down they don't lower it on floating rates for OLD CUSTOMERS. So, what is the meaning of floating rate we take...
This bank never told me clearly about their policy while lending loan.

I HATE THIS BANK POLICY
SO NEVER TAKE A HOME LOAN FROM ICICI BANK LTD!!!

I’m holding a credit card of ICICI Bank. 2 months back I have received a call from ICICI Bank credit cards division offering me an Insurance Policy from their sibling company ICICI Lombard.
This policy will be linked with my credit card. They told me that they are sending the Insurance documents. Once I send the signed document accepting the terms and conditions, then only they charge against credit card for the policy.

They have asked a pre approval over phone to block the credit balance for the insurance. With this approval they have directly issued a policy and started taking EMI against the card.
Now when I have asked the credit cards division to block the transaction, they are saying you have to cancel the policy then the Insurance will pay back the money directly to me.

The insurance company gave me one surprising news, saying without taking a payment we can’t issue the insurance. That is why we charged your credit card issued a policy. Now if you have to cancel the policy, we will charge the cancellation fee.

The credit cards division gave me all the false information, made me bare the charges of Insurance policy, and they are not stopping the transaction at all.

I had received a statement on 8 th of Nov - 2008. That statement was 21 st oct 2008, before that I had not received a statement of sep-2008. and on the 10 th nov-2008 I had dropped a cheque of Rs.4313/- and up till now I have no trace about my lost cheque with ICICI drop box dropped at charkop branch. Now I am getting threats that you have to pay Rs. 7944.67 I had repeatedly requested them to send me the statement but they are not sending till date.
Hoping that you will help me out of this mesh created by ICICI bank.
Thanking you, yours truly,
KS Balsara
Charkop (1) Torna co-op. soc. plot No. 547 / D-4, sector -5, charkop, kandivili ( w ), Mumbai - 400 067

I

Subject: Serious compliant of malpractice in charging of interest

I have taken a housing loan from ICICI bank, the details of which are as under:

1. Loan Account No. : LBNAG [protected]
2. Name : Julia Mohapatra
3. Date of Birth : 06/02/1969
4. Current EMI : Rs.10, 000/-
5. Original Loan Amount : Rs.415, 000/-
6. Current Outstanding Amount : Rs 353, 912/-
7. Current Rate of Interest Charged : 15.75 %

The above home loan was ‘in principle’ sanctioned to me vide ICICI Home Finance Loan No. 0181510 dated 12th September 2002. The loan tenure was 180 months. The rate of interest chargeable as on that date was 9.75 per cent. Since the rate of interest was adjustable, it was 0.5 percent less than the ICICI home prime lending rate of 10.25 percent. On this basis the EMI was fixed at 4588/- per month which has been regularly paid by me.
However, recently i.e. on 27/9/2008, I ascertained from your Bank that I am being charged an interest rate of 15.75 percent on my Home Loan. As a result, my entire EMI was going towards repayment of interest and the principal was not being reduced. Inspite of all my efforts to obtain a clarification on the basis of the rate of interest being charged from me, I have been stonewalled and ICICI Bank neither through its Call Centres nor the Branch office at Pune are willing to reply.

In view of this I am constrained to request you to kindly intervene and direct your officers to clarify/intimate the following:
(i) The rate of interest being charged to me from 24/9/2002 till date along with details of date-wise change in the interest rate charged on home loans.
(ii) The ICICI Home Prime Lending Rate (HPLR) for the period from 2002 till date indicating the date of each change in ICICI home prime lending rate. The basis on which ICICI arrives at its HPLR may also be intimated.
(iii) Clarification on why intimation regarding change in interest rate was not given to me from time to time.
(iv) Clarification regarding why intimation of necessity of increasing my EMI so that the term of repayment would remain 180 months was not given to me.
(v) I am now informed that the prepayment fees will be charged at the rate of 2.25 percent whereas the loan agreement vide Schedule B Para E(h) specifies the full prepayment fees at the rate of 2 percent. Kindly clarify the reason for change in a condition on the basis of which the Home Loan Agreement was signed by me.
Yours Faithfully,


Julia Mohapatra