ICICI Bank Complaints & Reviews

Name: Dr.R.RajeshProduct: Credit CardAccount No: [protected]Application No: E-mail address: [protected]@yahoo.co.inMobile no: [protected] Telephone no: +[protected] Service Request(SR) No:SR58404372Details of complaint: Sir, my complaint for my credit card [protected] ( card reissued) previous card no [protected] . I have made a complaint regarding charge back of my amount of Rs 4400 and the complaint no is SR 58404372 on[protected]. I made a fax to the charge back dept on[protected].I also made courier to the chargeback dept on[protected].But I never got any reply from them. Now I have been charged unnecessarily for the transcations I never made.

Dear Sir / Madam,

Urgent Request.

I have an ICICI Platinum Credit Card and i took loan on it of Rs 80, 000 on the reducing rate of interest. I informed ICICI local office as well as the Bombay office also to print my bill folio on the date 21st of the month so i will get due to the next month till 10th.As i am salaried person and my salary is credited into my
account till 08th.Bank is not taking any interest on the above matter hence charging late fees every month.

I am paying my interest on regular basis with the late fees. If bank is not going to action on my above query, I will stop paying the amount and please waive off the late fees which bank already charged.

I do not want to go for all this nonsence.As i have good relation with other banks.

I would like to request you to action on my above query and revert on my personal mail (aryan.[protected]@hotmail.com)
and also call me on my mentioned mobile number [protected].

My card no. is [protected]

Kindly consider the above matter on high priority.

Thanks & Regards,
Amit Agarwal

Dear Sir/Madam,
AWB No.[protected] will reach you within 7 days was a message on my cell no. [protected].
About 5-6 days back on elbee representative asked me whether I was at home to which I replied that I had already left for the day.
He asked me whether I would be there at 6 p.m. and I replied that may be slightly late. Then he said that next day I would be there at 12 noon to which I again said that even my would would not be available but she would be there around 5 - 6 p.m.
Your person has not left any "Missed You" "Sorry missed you" etc which normally is done.
He has returned the card without visiting my place even once. He deserved to be sacked for not doing his duty honestly. I recommend very strong action so that your service levels improve.

Re: ICICI BANK -Fixed Deposit #[protected] dt. 15 May 2007
Through my internet banking account I applied for issue of FD. I hold a saving bank account with ICICI BANK sector- 27 Noida (Which has now shifted to sector -50).
The FD receipt was couriered to me last year which I never received. The bank never informed me about the same.
On maturity of FD (14th June 2008)- when I asked the customer care of the bank to credit the maturity amount to my saving bank- I was asked to visit the home branch in sector-50 Noida. When I visited the branch ?it said that this FD was not issued by this branch so you have to visit Rajnagar ?Ghaziabad Branch which at great distance from my residence.
On close scrutiny I find below problems-
1. The FD must have been issued by the same branch if it was instructed through internet banking through saving bank account. It was not done.
2. At the time of opening of FD ?it was instructed to link the same with saving account so that on maturity it is credited to the saving account-It was not done
3. If the courier was returned ?the branch from where it was sent ?they did not inform me about the same, here, my address & mobile number remain the same & I am getting all the other communication from the bank at same. The bank never took pain to inform the same.
4. I had to spent INR 200 on petrol to first visit the sector-50 Noida Branch & then Rajnagar-Ghaziabad INR 300 & wasted time.
5. I received the maturity amount after 90 days ( on 17th September instead of 14th June) on the amount which must have incurred interest if put to the same bank as FD. They did not paid any damage on account of above failures.

Please read from first email (Right from the bottom)

Thanks!!!



Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Monday, November 17, 2008 11:51 AM
To: 'Mark DavidMarketingWings HO'; anand.[protected]@icicibank.com; 'ICICI Bank Customer Care'; 'Customer Care'
Cc: 'MARK WINGS'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI,
Subject: Letter from District Legal Services Authority Bangalore City; heading as “NOTICE”
Reference: Pre-litigation case No. 133559 / 2008

Subject: Outstanding amount of Rs. 80, 099; due towards payment of credit card bearing no. [protected]

I wish to have whoever the goons, from ICICI trying to pressurize me into paying, please wake up and read from the first email below why I am refusing to pay, why I have been saying that ICICI only knows how to pressurize people to pay, never wants to be accountable for any bad services, never takes blame for distress, incapacitated working means, undue harassments, non-reverts from ICICI managers, causing mental torture and harm, extremely poor and sub-standard services.

ICICI is the worst bank in the world and to this I swear…

Read below to understand how bad the ICICI service has been; for how long I have been requesting this bank to resolve matters; how much lies and falsities have been made to me; how terrible the ICICI managers have been; how many times I have been made to wait, waste money and I have been put through such hardships because of ICICI. (This is a fraction of the emails that I have been sending as I needed to reduce the density of the mail)… AND for God’s sake please read from the first email.

I have been threatened and harassed but I will not pay ICICI…
It is ICICI who has to pay me – PERIOD!!!

Please note:
The letter has mentioned that I have to meet someone at the Lok Adalat, Nyaya Dhegula. Now this letter I received only today (Handed over by my sister), and hence cannot keep my appointment.
ICICI you are free to proceed in any way as I am clear that I will publicize the terrible harm caused by the bank and I will fight you till the end…
ICICI has to pay me – period!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Thursday, November 13, 2008 11:04 AM
To: 'anand.[protected]@icicibank.com'
Subject: FW: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Please read from the first email below…


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Thursday, November 13, 2008 11:01 AM
To: '[protected]@timesgroup.com'; 'ICICI Bank Customer Care'; 'Customer Care'
Cc: '[protected]@yahoo.com'
Subject: FW: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!


Hi My Dear Collection Goon “Anand” from ICICI Bank,

Thank you for your threatening call just now; but…

Please read all the mails and STOP HARRASSING me…
ICICI has to pay me…

As usual the collection GOON had no idea of what the issues were!!!

Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Saturday, November 08, 2008 9:51 AM
To: 'Mark DavidMarketingWings HO'; 'Infinity Account Manager'; [protected]@timesgroup.com; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Damn you ICICI Bank and curses to you forever…
Again I get a bill; again I get sms’es; AND, just now a telecaller calls me for payments…
Please do not harass me when you have to pay me…

READ below and stop threatening me and harassing me as I will then be forced to lodge a police complaint…

Times please help!!!

ICICI please pay me my compensation now!!!

Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Thursday, October 30, 2008 11:53 AM
To: 'Mark DavidMarketingWings HO'; 'Infinity Account Manager'; [protected]@timesgroup.com; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

ICICI, where is my compensation???


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Tuesday, October 28, 2008 1:13 PM
To: 'Mark DavidMarketingWings HO'; 'Infinity Account Manager'; [protected]@timesgroup.com; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Hi ICICI Customer Care,

ICICI is the worst bank and it is true…
I just received a bill again (Dated 22/10/2008) for Rs. 80, 099.99

As usual I must remind ICICI that I have to get compensated and I am not paying…
Read below and see how bad ICICI is really is…



Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Monday, October 20, 2008 7:55 AM
To: 'Mark DavidMarketingWings HO'; 'Infinity Account Manager'; [protected]@timesgroup.com; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Where is my compensation?????


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Saturday, October 18, 2008 11:29 AM
To: 'Mark DavidMarketingWings HO'; 'Infinity Account Manager'; [protected]@timesgroup.com; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Hi John,

Your deadline is long DEAD and gone beyond LINES!!!
I told you from the start that you seemed just like every other of the 12+ managers who only talk about resolving, handling, advocating, taking things further and all that kind of JAZZ..

BUT, in the end the fact remains, “ICICI is the worst bank I have dealt with till date”

Lease note that, I am still waiting compensation…!!!

Please do revert vide email only!!!

Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Wednesday, October 15, 2008 7:37 AM
To: 'Mark DavidMarketingWings HO'; 'Infinity Account Manager'; [protected]@timesgroup.com; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear John / ICICI / The whole world,

Refer email below…

Like I have always said; for the past 7 – 8 months, that ICICI is never interested in resolving issues, the recent discussions with you documented blow proves this once again…
It is past the 14th October and now well past 1200 hrs and there has been no email on the issue…

I guess I will have to wait for my compensation, right????
BUT, ICICI always is very prompt in its charging over dues, late payment fees, false extra charges…
ICICI Is great at getting now more than 12 managers call and threaten for payments (Not to mention that none of them had any idea of the issues); then having a customer wait for 5 – 6 of them, who said that they will meet and not even show up…

ICICI just pay me my compensation and don’t expect me to pay for such terrible service and a product…
1. please do not have your sub standard legal department call me
2. please do not have any of your phone banking officials call me
3. please stop sending me repeated sms’es
4. please stop sending me your bills
5. please, just pay up!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Thursday, October 09, 2008 11:09 AM
To: 'Mark DavidMarketingWings HO'; 'Infinity Account Manager'; [protected]@timesgroup.com; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear John Victor,

This is to document telecon discussions with you today…

1. I completely explained the sub-standard service from ICICI Bank
2. You sounded apologetic; which is appreciated
3. I re-iterated my stance…
a. I have to be compensated
b. I will not be paying any money to ICICI Bank
c. I will continue to voice these apathies until a suitable compensation is released to me

4. You said that you will revert in writing within 5 days (i.e. On / Before the 14th of October 2008 @ 1200 hrs)

Thanks you!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Tuesday, October 07, 2008 7:58 AM
To: 'Infinity Account Manager'; '[protected]@timesgroup.com'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

My Dear John Victor,

The calling part is not the issue at all…
I have been contacted by 11 managers of ICICI and none have even the slightest idea of the apathies…
I have been mailing and sharing the apathies to an extent where I have reached a point of belief, “THAT ICICI is the worst bank”…
AND, this is a fact…

I have waited for many managers who said they will meet me and none have turned up…

My number, if not responded, means I may have been in a meeting… BUT, I always return calls dear…

Points that you should keep in mind…
1. Can’t you send an sms??? Like the ones you send when payments are due!!!
2. Can’t you keep trying to reach me…??? Like all the 11 managers have done!!!
3. Is a waiting period of more than 7 months a suitable time line to solve problems and issues??? OR is it customary that you pressurize for so long (Hoping people will pay) and then try and resolve????
4. Do you even imagine I would pay for such terrible service????
5. My office address is mentioned below along with my contact data and I start work at 0800 hrs…
6. I often go on Client consulting meetings so I have always requested to call and visit… BUT, please do not do what the 5 other rock-star ICICI managers have done… That is, to keep me waiting and don’t turn up…

I WANT TO BE COMPENSATED – period!!!
I WILL NOT PAY ICICI anymore – period!!!
I DON’T WANT YOUR BILLS, SMSes, MAILERS, POINTS etc – I want my compensation – Period!!!

AND, until this is done I will fight for my rights; making everyone aware of the sorry state of affairs…

Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Infinity Account Manager [mailto:[protected]@icicibank.com]
Sent: Monday, October 06, 2008 5:34 PM
To: [protected]@wings-promos.com
Subject: RE:'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear Mr. Varghese,

We tried calling your mobile number [protected]. However, mentioned mobile is not responded.

Further, we request you to confirm preferable time to contact you to resolve the issue raised by you.

Looking forward to your co-operation in helping us serve you better.


Sincerely,

John Victor
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.
The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


-----Original Message-----
From: Invalid Customer
Date: Friday, October 03, 2008 07:46 AM
To: Mark DavidMarketingWings HO" <[protected]@wings-promos.com>, (ERNSTANDYOUNG /PhBG/IBANK/ANDH" <[protected]@icicibank.com)
Cc: [protected]@yahoo.com ([protected]@yahoo.com)
Subject: RE: RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Again another ICICI female manager calls me and asks me for money…
Money, money, money is all ICICI is ever talking about…
BUT, I am talking about ICICI paying me compensation, paying me compensation, paying me compensation…
From me there will be no more money and I hope the worst bank in the world realizes this!!!

AND, not to put too finer a point on the fact that, the ICICI manager had absolutely no clue about the whole apathy…
So my dear ICICI bank if you think I will buckle under your pressure, then please think again…
I hope you realize that each mail is BCC’ed to a different friend of mine…
I hope that you realize I will not sit quiet and accept any bank trying to bully its way to money while not being accountable for pathetic service…

So with that note, I hope that ICICI pays up!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Saturday, September 27, 2008 5:21 PM
To: 'Mark DavidMarketingWings HO'; 'Ernstandyoung'; 'ICICI Bank Customer Care'; 'Customer Care'
Cc: [protected]@yahoo.com
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI Bank,

Are you dumb or what????
How many times have I said that, I will not PAY even a single rupee and that it is ICICI who has to compensate me….????
Are you a stupid and dumb bank OR do you think like others I will simply buckle under pressure and pay????

Damn you man just pay me and remember that ICICI is the worst bank in the world…

PS:
I received another stupid ICICI bill dated 22/9/2008 and flushed it down the toilet!!!
Stop sending me bills; stop harassing me by making your clueless managers call me…
Rather read mails below, understand, learn then compensate me…

BCC: guys can you believe the ways of this so called MNC bank???? Now you know why you should not be dealing with ICICI, don’t you…

Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Sunday, September 14, 2008 7:35 AM
To: 'Ernstandyoung'; 'ICICI Bank Customer Care'; 'Customer Care'
Cc: '[protected]@yahoo.com'
Subject: RE: 'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear Tulsi,

This I have atleast 30 times over…
Please stop asking me to pay and do stuff…
I have already done what you are asking of me…
Please seek ICICI’s compensation to me and for heaven’s sake READ the emails below (AND, this is just a portion of them; to keep the email less dense)

Don’t ask me for payments…
Stop getting collection goons of your bank to keep calling and harassing me…
Stop sending me bills (Save paper for a change)…
Stop sending me sms’es…
These do not matter to me but rather drives me to file a police complaint against the bank…

First compensate me for the terrible service; apathies and stress caused; mental torture caused; time and effort wasted…

AND, please have someone meet with me who has knowledge on the apathies caused to me…

I have been spoken to now by 9 managers and all only seek money…
All said they would meet me; but meant I was kept waiting with nobody turning up…
ICICI is the worst bank in the country!!! Period!!!

I will not pay!!!
BCC: Guys can you believe this!!! What did I tell you about ICICI… No wonder people commit suicide dealing with this bank!!!

Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Ernstandyoung [mailto:[protected]@icicibank.com]
Sent: Saturday, September 13, 2008 4:16 PM
To: [protected]@wings-promos.com
Subject: RE:'ICICICARE=[protected]' RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear Mr. Verghese,

For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

We request you to confirm us regarding settlement of your credit card account to assist further.


Sincerely,

Tulsi Sirivella
Customer Service Officer
ICICI Bank Limited

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-----Original Message-----
From: Invalid Customer
Date: Saturday, September 13, 2008 01:09 PM
To: Mark DavidMarketingWings HO" <[protected]@wings-promos.com>, (ICICI Bank Customer Care" <customer.[protected]@ICICIBANK.COM)
Subject: RE: RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Please tell the ICICI collection goons to stop calling and harassing me…
I want my compensation and not your stupid calls and bills and sms’es…


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Saturday, September 06, 2008 1:13 PM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; avinash.[protected]@icicibank.com; [protected]@yahoo.com; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Hello ICICI,

Please respond and give me my compensation now…

1. Stop sending bills and wasting paper (Save the environment please)
2. Stop asking your managers who have no knowledge of the issues to keep calling me
3. Stop sending me sms’es about bills dispatched

Thanks!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Saturday, August 30, 2008 3:25 PM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; avinash.[protected]@icicibank.com; [protected]@yahoo.com; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI,

I HAVE TO E COMPENSATED and I do not have to pay ICICI…. Listen ICICI… Please Listen… AND, don’t try your pressure tactics….

Again I get a bill (Dated 22/8/2008)…
I have told the sub-service-oriented bank ICICI so many times that I am now tired of this harassment..
The emails have now assumed file sizes that do not even transmit successfully; it’s that many times that I have been harassed by ICICI…
9 managers now have called me and fixed meeting schedules with me; kept me waiting and none of them have showed up…

It has reached a point where I am stating beyond an ounce f doubt that ICICI is the most unprofessional and disgusting bank in the country…

I am leaving only the emails that matter below with a view to keep down…
BUT, please make note that I will not pay even Rs. 1 to ICICI…
Not just that, but rather I’m expecting ICICI to pay me compensation for such bad, sub-standard and incomprehensibly low service provided…

ICICI Bank you are the absolute pits…
ICICI is only god at harassment, pressuring and cheating customers…. No wonder people have committed suicide when they dealt with ICICI!!!

Oh and by the way none of the 9 managers who called me had any idea of what the issues were… Isn’t that a joke by itself…. Well one of them said that his job was only to collect and not bother about the issue… Way to go ICICI… That’s one for mankind!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Monday, August 11, 2008 10:51 AM
To: 'ICICI Bank Customer Care'; 'avinash.[protected]@icicibank.com'; '[protected]@yahoo.com'; 'Customer Care'
Subject: FW: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Hi Gajendra,

As per discussions, please read carefully and then talk to me…
Read from the first email…


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Thursday, August 07, 2008 10:44 AM
To: 'Mark DavidMarketingWings HO'; [protected]@icicibank.com; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

As I told you Ravi Kumar, every other of the previous 6 managers who have called me and said they would meet me, have never turned up…
Now you’re the seventh one…
What a joker bank and organization ICICI is!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Wednesday, August 06, 2008 3:51 PM
To: '[protected]@icicibank.com'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: FW: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

FYI…


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Tuesday, August 05, 2008 11:56 AM
To: 'shivank'; 'ICICI Bank Customer Care'; 'Customer Care'
Cc: '[protected]@yahoo.com'
Subject: FW: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

ICICI where is my compensation????
No need for your BILLS, I want my compensation now…


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Saturday, August 02, 2008 12:09 PM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'; 'shivank'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI,

Ref: Another ICICI Bill dated 22/7/2008 for Rs. 70, 267. 80

I think ICICI is losing it…
I have been sending mails and you don’t respond in accordance with the same…
ICICI needs to pay me and not vice versa…
Why are you sending me bills…
Stop it and I do not and will not pay but rather expect ICICI to pay me for all the terrible service deliverables and credit loss to me…

You are pushing me to make this public and file a police complaint…

- 8 managers have called me but none of them have any idea of the sad state of the way ICICI has performed (In my case)
- 6 managers out of the 8 have said hat they will come and meet me… Well its 2 months sine the first one called and till now no-one has come

I AM NOT PAYING ICICI period!!!
Read mails below to realize why…


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Monday, July 07, 2008 12:32 PM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI,

I have just received another bill and now I am losing my patience here…
Ref: Bill dated 21st June 2008
Amount ICICI is claiming is Rs. 66, 508 . 58

Please read below emails and note that ICICI owes me and no one in ICICI has even the slightest inclination to resolve my issues…
ICICI is only good at cheating customers; scaring them; harassing them and trying to bully them to pay…
ICICI does not care about solving issues; not bothered to be accountable for absolute pathetic service etc…
ICICI is the worst bank ever!!!

AND, to this I swear!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Friday, July 04, 2008 12:10 PM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Where is my compensation?????


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Friday, June 27, 2008 9:45 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Where is my compensation???
ICICI are you trying to avoid paying up????
For me this amounts to ROBBERY and CHEATING but I suppose for ICICI, it is a WAY OF LIFE!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Wednesday, June 25, 2008 8:26 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

ICICI please stop your collection agents from calling and harassing me…
Please pay me my compensation first…

Thanks!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Monday, June 23, 2008 8:33 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Once again a collection agent for ICICI called me having no clue to my grievances and the entire apathy created and sustained by this absolutely non-accountable ICICI Bank…
Well he asked me to visit Bommanahalli branch like it was he doing me a favour…
I told him I had already visited that office and had had enough of the trauma to even consider visiting again…
He said that, he would send someone to meet me on the 21st June 2008 within 1 hour…
Needless to say, he was extremely rude and abusive and I guess that’s the ICIC way (I hope they don’t expect customers to commit suicide and buckle all the time???)

Anyways, I waited for 4 hours in my office and no one came…

So I left for home…

All I can say is that ICICI thinks they can cheat, swindle, offer sub-standard service; harass customers; create trauma; abuse customers and then harass them, hoping to get undue monies… Sorry, but ICICI has to pay me…
So where is my compensation?????


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Friday, June 20, 2008 9:32 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Again some collection agent for ICICI; calling from mobile number [protected] harassed me for payments…
Having no idea of the apathies he used foul language and was forcing me to pay…

ICICI you are the pits and with absolutely no regard for human values, accountability or ethics…

Where is my compesation????


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Wednesday, June 18, 2008 4:38 PM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

What are these SMS’es from ICICI on some stupid i-Mint points (Sent from [protected]); which is being repeated ad is a real nuisance???
I am not interested in any of your stupid POINTS or anything from ICICI…

ICICI please pay me my compensation first…!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Saturday, June 14, 2008 11:29 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Where is my compensation?????
Why is there no compensation…


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Thursday, June 12, 2008 11:47 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Where is my compensation????


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Wednesday, June 11, 2008 10:37 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI Customer Care,

This is in response to your letter dated 27th May 2008; with reference no. C C/21-05/370682; bearing subject: Total outstanding amount of Rs. 62, 815.26…

I want to ask you a simple question…

1. Do you guys even bother to read and address issues????

2. Do you really think customers can be taken for RIDES and simply pay up???

3. Do you think ICICI is above the system and is not accountable for apathies, sub standard service; creation of customer anxiety; forcing customers to waste time, effort and money; sharing wrong information and causing customer stress???

4. Do you think that all customers simply buckle under the harassment and pressures levied by large banks and corporation????

If yes, then please THINK again…
I am waiting for compensation and not for your nonsense letters, bills, sms’es, statements, harassing calls etc…
Please compensate me and please do READ below the number of times I have reminded you of all that ICICI has done to me…

Until I get compensation I will continue these communications so please do not think that ICICI is getting away easy…

Thanks!!!

Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Saturday, June 07, 2008 7:38 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI,

Are you DUMB or is it that you don’t understand what I have been trying to say????

1. On 6/6/2008, I got a call from an ICICI collections agent… Stop having people call me… It is harassment…

2. AND, what is much worse is the fact that, every one of the persons harassing me did not have the slightest idea of the issues ICICI has created for me; neither the apathy; neither the sub standard service; neither the waste of my time, effort and money etc… All they seem to want to do is, “COLLECT” ICICI dues through harassment

3. ICICI sure sets benchmarks in the area these days… No wonder people suicide over these things!!!

4. Stop sending me bills that, I will not even receive; neither care about… It is a waste of paper and please save the same and help towards a GREENER India

AND, please give me my compensation immediately…

ICICI will have to pay for the absolute lowly and sub standard service that I have been meted out – PERIOD!!!

Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Wednesday, June 04, 2008 3:42 PM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Where is my compensation?????


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Wednesday, May 28, 2008 8:30 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI Customer Care,

Don’t you understand English????
I said and am saying that I have to be compensated and you still send bills to me…?????
What is wrong with you people?????

Do not waste time, paper and money by sending me bills…

I have received a sms saying that a bill has been dispatched to me for Rs. 62, 815 and I am telling you that I am not paying – period!!!

Please compensate me and stop harassing me…

I am losing patience here and you are really pushing things…

Just compensate me for your absolute sub-standard service…

ICICI needs to be taught a lesson in customer service and I believe that they are cheating customers…

How many emails do you want me to send to you incompetent people?????

BCC: Guys is this not the pits!!!


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Thursday, May 22, 2008 10:22 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI,

Where is my compensation????


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Monday, May 19, 2008 7:55 AM
To: 'Mark DavidMarketingWings HO'; 'ICICI Bank Customer Care'; 'ICICI Bank Customer Care'; 'Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Dear ICICI,

Where is my compensation????



Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________
From: Mark DavidMarketingWings HO [mailto:[protected]@wings-promos.com]
Sent: Wednesday, May 14, 2008 2:30 PM
To: 'ICICI Bank Customer Care'
Subject: RE: 'ICICICARE=[protected]' RE: Cancel card no. [protected] with immediate effect and there will be no more payments made to ICICI ever again!!!

Hi Naren,

Please get one thing straight, you can forget about any payments from me…
What you should be remembering is the fact that, more and more people are seeing the total lack of accountability with ICICI and the bullish nature of the BRAND…
I want my compensation and that is final…
Until I get the same, and given the time you are wasting on it, I can be assured that a great population of our country will also realize what I have learned about ICICI till date…

Thank you for your time anyways…
Have a great day!!!

By the way please try and tell ICICI that no point in calling me for anything else other than my compensation…

BCC: Guys check this one out and please be wise


Kindly do oblige,

Warm Regards,

Mark David Verghese
Group Account Director

WINGS BRAND ACTIVATIONS (I) PVT. LTD.
PROMOTIONS | EVENTS | TRADE FAIRS | CRM | RETAIL
Corporate Office: No. 01, 80 Ft. road, Indiranagar, Bangalore-560 038, India
Phone:[protected]/25255057 | Extn.: 206 | Direct:[protected] | Fax:[protected] | Mobile: [protected]
Website: www.wings-promos.com | E-mail: [protected]@wings-promos.com

________________________________________

-----Original Message-----
From: Invalid Customer
Dat

Dear Sir,
This is Deepali. I have your HP GOLD MASTER CARD
yet i have not got 4 digit pin code no. even i did not get any document related to pin code. Let me know about your credit card duration.
my credit card no. is [protected]
please reply me immediately.

Thank you

BY SPDED POST

12th November, 2008

From

SHIV KUMAR GUPTA
GHANDHI DHAM
HOUSE NO 154-F, NEAR BUS STAND
JAGADHRI-135003
PHONE NOS:[protected]
MOBILE NO [protected]

To

The Governor,
Reserve Bank of India,
Central Office Building,
Shahid Bhagar Singh Road,
Mumbai -400001

THE BANKING OMBUDSMAN,
Jeevan Bharti Building Tower no 1
7TH FLOOR 124
CANNAUGHT Circus,
NEW DELHI-110001

THE Chairman, &
Director –General [ Investigation & Registration}
MRTPC
Bikaner House, Sahajahan Road
New delhi-110001

Subject: Formal Notice before filing the Public Interest Litigation [PLI] in the HON’BLE Supreme Court of India UNDER ARTICLE 32 OF THE CONSTITUTION OF INDIA ON 12.0-1.2009 DUE TO THE FAILURE OF ALL OF ABOVE IN THE DISCHARGE OF ENTRUSTED DUTIES OF PUBLIC INTERESTS UNDER THE ESTABLISHED/ INFORCED LAWS/REGULATIONS PERTAINING TO BANKING SECTOR OF THE LAND/COUNTRY MADE BY THE LEGISLATURE RESULTING IN THE GROSS FINANCIAL HARDSHIP TO THE NUMBERS O[censored]SER OF HOME LOAN AND OTHER SERVICES FROM PRIVATE BANKERS DICTATING THEIR OWN ONE SIDED STANDARDS TERMS AND CONDITIONS .

Dear Sirs,

Being the law student of the CCS university, Meerut [UP] I have compelling reasons to file a PLI as stated above on 12.01.2009 on account of failure and non development of proper mechanism having with proper check and balances in the banking system to safeguard the interests of general public availing home loan and other banking services of the private bankers i.e. ICICI BANK & HDFC BANK . I have made a deep study and worked on whole existing banking system based on my own case of home loan from ICICI BANK and came to know of the factual position that true spirit of Government priority policy in the public interest for fulfillment of dreams of own house, has come to very serious setbacks only due to the liberal controlling policy of RBI and poor control of MRTPC over the private bankers in controlling interest rate regime/terms and conditions disfavoring the general public applicable to have their own house . All have to accept the discriminatory one side standard terms and conditions of bankers without having any other alternative recourse.

Since these types of bankers have made all their one side entire standard legally worded and formatted documents and these are get signed from each and every one before the disbursement resulting in slave like positions as of old age Shaukars’ system. From here itself starts the mental agony and torture to all of them.

Presently some of basic flaws in the uncontrolled/unrestricted banking system in home loan sector as well as in other loans also have following major disparities/flaws .

1. Disparity in interest rates and terms and conditions between public sector and private sector banks.


2. Man to man Discriminatory policies in loans only to lure new customers and then compelling them to have higher rate of interests at the sole disposal of bankers.


3. Non transparency in the system as to interest rate regime of private bankers as compared with public sector banks .


4. Absence of required control and check and balances in the system making rooms for the discriminatory loan regime in the country.

Take the live example of my own case apart from numbers of financially effected laks of people of the country for their unheard / unresolved matters are being shown on various websites of consumer welfares. These not to be detailed here itself but will be made the part of PLI .

I have taken home loan vide loan account number LBYGR[protected] from the ICICI bank in November 2003 on floating interest rate of 7.5 % having 168 EMI of 4816 [ Total liability of Rs. 809088] Out of it I have paid 57 nos of EMI so far till November 2008 for Rs.282060 .
But unfortunately due to uncontrolled and discriminatory style of this banker I have the total balance liability of Rs. 909980/- consisting 230 EMI of Rs.5260/- . All this is really old age shaukari system .

For the last more then one year I am taking up my own case with ICICI BANK, RBI & MRTPC but it came to conclusion that due to the open un-controlled regime and non fulfillment of statutory duties by the RBI and MRTPC such bankers are at full liberty to operate the old age shaukari system in the country having man to man one sided their own discriminatory non transparent policies and systems.

I have booked my complaint with THE OFFICE OF THE BANKING OMBUDSMAN OF RBI in New Delhi vide offically registered complaint number :[protected] ON 29.04.2008 but till date no action response took place at all.

Similarlry I have made application for investigation and compensation of RS.1000000/- to the Director –General –MRTPC on 27.02.2008 but till date no response or action intimated to me.

Now I am enclosing herewith annexure ‘A’ having total pages for your kind information that ICICI bank has finally given in replies dated 03.11.2008 and 10.11.2008 his version against my similar notice to ICICI BANK before PLI on 20.10.2008 . ICICI version is totally unacceptable and is effecting similarly to numbers o[censored]ser of their services

Thus now I put this notice to all of above before PLI that why I should not file it on 12.01.2009 in the HON’BLE Supreme Court of India to impose a fine of Rs.100 crores on ICICI BANK which to be deposited in the Consumer Welfare fund of Government of INDIA and give the direction to State to appoint the high powered Judicial Commission headed by the sitting Judge of Supreme Court Of India having financial experts from SEBI . ICAI, ICWAI and ICSI to investigate the flaws in the whole system.

Thanking you,

Yours faitfully,

[SHIV KUMAR GUPTA]
GHANDHI DHAM
HOUSE NO 154-F, NEAR BUS STAND
JAGADHRI-135003
PHONE NOS:[protected]
MOBILE NO [protected]

Enclosed annexure ‘A’

Cc to

The Chairman-cum –Managing Director,
ICICI BANK
LAND MARK RACE COURSE CIRCLE,
VADODARA-390007
INDIA
for information and to pursue the matter with the board of directors of ICICI BANK .
CC TO PRESS /MEDIA

Business Daily from THE HINDU group of publications
Tuesday, Oct 21, 2008
Reserve Bank cuts repo rate to ease credit squeeze
Some banks such as Union Bank, Corporation Bank and Punjab National Bank have already lowered rates on new home and auto loans.
http://www.thehindubusinessline.com/2008/10/21/stories/[protected].htm

Indian Reserve Bank (RBI) cuts repo rate by 100 bps to 8%
by Bill Belew on October 20th, 2008
http://www.panasianbiz.com/2008/10/indian-reserve-bank-rbi-cuts-repo-rate-by-100...⇄


On October 20, 2008, the Reserve Bank announced a reduction in the repo rate under the Liquidity Adjustment Facility (LAF) by 100 basis points from 9.0 to 8.0 per cent.
http://www.banknetindia.com/banking/measurenov08.htm


Reserve Bank of India Cuts Repo Rate
by: Equitymaster October 20, 2008
http://seekingalpha.com/article/100685-reserve-bank-of-india-cuts-repo-rate


Reserve Bank Reduces Repo Rate by 1 percent from 9 to 8 percent
• Author: admin
• Filed under: Bank, Interest Rates
• Date: Oct 20, 2008
Reserve Bank on a sudden move reduced the Repo rate today by 100 basis points or 1 percent from 9 to 8 percsnt .
http://www.rupya.com/archives/2008/10/20/reserve-bank-reduces-repo-rate-by-1-per...⇄

TO WHOM IT MAY CONCERN

I and some of my friends and relatives have taken home loans from ICICI bank and an impeccable repayment track record we have for EMIs all the times.

Recently, RBI has introduced lot of liquidity in the market by reducing CRR considerably. RBI has also reduced repo rate as per the above mentioned NEWS highlights on several websites, which lowers cost of funds for the banks.

Due to these measures from RBI, many public sector banks have reduced home loan floating interest rates. But ICICI has not reduced home loan rates yet. Our question is why?
When RBI increases CRR or repo rate even by 50 basis points, all the banks increase the interest rates immediately. Likewise ICICI has increased its rate of interest home loan with effect from July 1, 2008 and further increased the same from October 1, 2008 even without informing us.

Why is ICICI not reducing the rates now?

This is not good ... we home loan customers are not getting our legitimate right of market based floating interest rates irrespective of being a best payer as well as a pretty business giver to ICICI. We are remarkably disappointed by this leisurely approach of ICICI with its customers like us. In the present circumstances nothing stops us as consumers to think for taking proactive steps and to shift our business to a competitor bank by switching over the existing home loans.

ICICI have a very strange policy to reward its loyal customers with higher rate of interest and to attract new customers with lower interest. Can they explain why they have this policy or they are taking an illegitimate advantage of their loyal customers?

By any logic it can be justified?

We humbly request to the monitoring authorities to take a rational & reasonable action against the aforesaid matter.

Thanks with best regards!!

Mr. Kamath,

I wish I did not have to write to you as the Managing Director and CEO of any institution, let alone ICICI Bank Limited, is not the responsible person for issues as trivial as Change of Address. However, it is the inefficiency, high handedness and unprofessional attitude of your Customer Service Managers at NRI-MUM that compelled me to write this note to you.

Since Nov 10, 2008, I had the most unpleasant of experiences to deal with Mihir Vyas, Jitendra Sharma, Manish Bhatia, Sangita Kuril, and Unnati K, with Sangita Kuril sending the exact same cut-and-paste email three times in four days: first on Nov 13, then again on Nov 15, and finally on Nov 17. In order to mark the emails in the inbox replied promptly, your Customer Service Managers simply cut-and-paste the standard responses available on your internal server, but they do not give a damn to what customer is actually asking for. Their behavior is 100% autocratic and totalitarian.

I have also got issues with your process of Change of Address as well. They will only advance ICICI bank into a bureaucratic organization. I have dealt with the torture and red tapism of your people for past one month to have my address changed. My specific concerns are

• I have an NRE account. Of course, I do not reside in India. How do you expect me to have an address in India?
• It is my account. As soon as I furnish my identity (e.g., passport) I should get my address changed promptly to whatever address I want. There should be no other documents requirements.
• For banks you want to compete with, e.g., Chase, HSBC, and Citi, I get my address changed online – whenever, wherever! Why cannot ICICI be like that?
• ICICI bank has a novel concept of mandate holder. He is fully authorized to operate my account. He can write checks and he can withdraw money, but why cannot you accept his address as my address? In writing I have requested you to have his address as my communication address and I have also furnished his address proof.
• Mihir Vyas dictates “For care off address NOC and relationship proof required(original).”
• Jitendra Sharma writes “You can also use as Ration Card issued by Government of India relationship proof.” How does he expect me to have a Ration Card in India when I reside in some other country?
• Manish Bhatia threats “We request you to provide us the Court Affidavit. We will be unable to process your request without relationship proof.” If one person lives inside India and other person resides outside India, how does he expect me to execute the Court Affidavit?
• Sangita Kuril says “We really understand our concern however please note that we do not want a scan copy send by you to us in the e-mail however we require physical documents and as your have mentioned that you have sent it than please confirm to track your status of it.” What’s the difference between a photocopy and a scan copy? Or, did you expect me to send you the original passport of my brother to you?
• Unnati K delivers the final judgement “With reference to SR86740771, we have rechecked the request, you have provided the NOC along with the request but the signature of blood relative is not original signature(photocopy) and you have not provided brother's passport with request .”
• For God’s sake, why so much bureaucracy, red tapism and dictatorship?
• This is not the right path for ICICI bank to be an International Bank, which you strive for.
• With the advent true international banks, like Citi and HSBC, and growth of other homegrown private sector banks like HDFC, people do have options now. Gone are the days ICICI used to be the only professional bank in India. ICICI bank is no longer professional these days. It’s more like SBI now.
• I had account with ICICI bank for over six years now, but it is no longer pleasant to bank with ICICI bank these days.
• Of course, I will do whatever it takes to salvage my money in the SBNRE account, but as a well-wisher of ICICI bank I do expect it to mend its ways.

Best wishes,
Pradeep

P.S.: A photocopy of my brother’s passport and another NOC with original signatures are on its way to ICICI Bank Limited, NRI Services Centre (CPC-NRI), 2nd Floor, Trade World, B-Wing, Kamala Mills Compound, Lower Parel, Mumbai 400 013, India.

Sir,

Unfortunately, ICICI BANK either through its customer service personnel or through its management is not offering any sort of service to the public and the Bank is losing its credibility.

I had deposited my Balance transfer cheque issued By ABN Amro Bank to my ICICI Bank credit card for RS/- 20, 000.
The Cheque had been creared by the ICICI Bank and wrongly credited to some one else 's account.
Despite my repeated calls and several mails.. they refuse to reply.
I had logged several complaints through the bank site and also with the customer service representatives.
the customer service rep reads out the details as being credited to a lady's acc, despite my credit card number and my Name being printed on the cheque.
I have the copy of the cheque and would go to the consumers forum if my issue is not resolved by the authority.

I give the cheque number here:
Cheque issued in favour of: NAINI VINOD KUMAR's ICICI BANK Credit Card Account.

issuing bank: ABN AMRO BANK
Cheque number: 536910
cheque date:[protected]
Cheque: drop date: 1st week of July in ATM in Electronic city Bangalore. Karnataka.

I hope teh authorities take this up and resolve my issue soon.

Thank you,
Naini Vinod Kumar

i strongly agree with all the complaints regarding i-mint because i am also one of them luckyly i got my i-mint card but it is of no use iam not able to register myself with i-mint every time i try a message is flassed "information missmatched" when i see my bank statement it says ur points are redeemed i even dont know how many pts i have in my account. when i try to contact i-mint on ph then the no is out of order there site also does not open.