ICICI Prudential Life Insurance Complaints & Reviews

Sub: 1- Complaint against ICICI Prudential Life insurance Co.
2: to withdraw my investment amount form ICICI Prudential Life insurance Co. .
Ref: 1.My Policy Number: 02213906

Dear Sir,
I had taken ICICI Prudential life insurance policy on Jan-2006 and paid one premium RS- 50, 000.00 then stopped paying the 2nd Premium onwards since found they are deducting the allotted units every month as CHARGES (hidden) that was never convinced to me at the early stage. I had received the documents with the following statements.
Ø Premium Paid RS- 50, 000.00 on 22/12/2005
Ø Administrative charges RS- 9, 000.00
Ø Net allotted funds RS- 41, 000.00
Ø Total unit allotted 1224.246
Again continued the statement that was really shocking since they are deduction again the allotted units as “Charges”
There was some hidden charges that was realized when I had received the first “ Statement Of Account” only. This deduction was continued, now I have a total Unit –1201.775 only.

Ø Opening (allotted) balance in unit) – 1224.246
Ø Fund allocated -41, 000.00
CHARGES
Ø Insurance charges -96.00
Ø Service Tax -10.00
Ø Total insurance charges -106.00
Ø Closing balance (in RS) 40894.00
Ø Current NAV 33.49
Ø Closing balance (in units) 1221.08

Whilst taking the policy the executive described that the policy offering free insurance coverage, but it was a wrong information that was realized when I had received the policy documents with the account statements. Also described the amount whatever invested partially or fully can be withdrawn after the locking period of three years.
I had approached the ICICI Prudential Life Insurance Bank Kottarakara Br. & Kollam Br. in Kerala on 19/06/2009, to surrender the policy and withdraw the invested amount but I had received the reply that “ the amount is not returnable unless revive the policy with paying again 3, 00, 000.00 since your policy is lapsed. Then the ICICI Kollam Br. Manager was asking me to write a letter of complaint to their corporative Office through Kollam branch for requesting to withdraw the amount, I had done so and not received any response.
My self informed the ICICI –Kottarakara Br, Kollam Br and the Executive that I am not in a position to pay RS-3, 00, 000.00 at this stage due to my family constrains also enquired them why should I pay 3Lkhs.
Again I had communicated the ICICI bank executive through their website, and had received the reply that “ you don’t have any surrender value and there were no money to return” since your policy is lapsed, if you need the amount you have to revive the policy by paying 3, 00, 000.00 to the bank also asking to read the policy documents prior to approach the Bank for any issue. Find attached here with the chatting report with ICICI bank Executive for your kind reference.
I never understand these traps on the time of policy taken and until the receipt of the policy documents. The executives never convinced that demerits and described only the merits and I fell in their trap.
Hence I request your good office to advise the concern authority of ICICI Prudential Life insurance Co to pay back my premium amount with minimum interest. Presently my account is having RS- 62287.7754.
Thanking you
Yours faithfully



Jose George
Special Technical Services LLC
Po Box- 307
Al Harthy complex
Postal Code-117
Sultanate of Oman.
Email: [protected]@yahoo.com
Mob:[protected]

Note: I can send the following doc for your ready refernce on your demand.
Ø Policy document –02213906
Ø Chatting report with ICICI executive
Ø Statement of Account (primary)


Permanent Address:
Jose George
Kurikattil,
Odanavattom (po), Kottarakara,
Kollam Dist.
Kerala – Pin 691512
Bank- The Federal Bank Ltd,
Br. Odanavattom

Hi,

With reference to the above Vodafone number, I would like to bring to your kind notice the harassment faced by myself when I wanted to discontinue the services permanently, which finally have come to the extent that I am in receipt of Legal Notice from your solicitors for payment of dues for services rendered to me in the months of Jan-08 & Feb-08, wherein I had stopped using the number from Dec-07 onwards after activating a new Vodafone Post paid connection ([protected]).

However even after repetitive calls to the Customer Care, visits to the Vodafone Store-Kalyan, the number was not disconnected and was put under “Temporary Suspension” (against my request of permanent disconnection) and the same came to my notice only in my latest visit to Vodafone Store- Kalyan on 30-Jun-08, which I made to seek the clarification for the notice sent to me for the charges which was raised on me for the services not used by me and for no fault of mine. Further more on the same visit i.e. on 30-Jun-08, your executive named Ms.Suhana who I met for the settlement of the issue, conveyed to my shock that Vodafone have not received a single request from my end for permanent disconnection of the services on Vodafone no.[protected]( Conversation with Ms.Suhana recorded by me and attached herewith).This despite submitting my written application twice at Vodafone Store in the month of Nov-07 & Dec-07 respectively to your executive name Mr.Kushal over there and once directly faxed to Vodafone Customer Care at 66661200 on 16-Nov-07(Scanned copies of the same attached herewith)

Please note that if as per your executive Ms.Suhana, Vodafone has never received any request either by any of the modes like written application, telephonic request through Customer Care Helpline or by Fax, as I did as per the detailed mentioned herein above, how can I receive an confirmation letter from Vodafone for receipt of my request for suspension of services dated.13-Nov-07 (Scanned copy attached herewith)

Further more over my receipt of a bill for same number for the month of Jan-08, when I called up your Customer Care number somewhere around 15-Feb-08 to inform enquire why the bill was generated when I had submitted written application to disconnect the services in Dec-08 at your Vodafone Store –Kalyan, that call was also recorded as complain call for poor network and not for the actual cause which the call was made by me(This piece of info was also shared by Ms.Suhana after checking my Cust.Care call log as per your records)

I am a customer of Vodafone for over 4 years now and Vodafone has been my preferred GSM Service provider ever since my first mobile connection. However considering the horrible experience with Vodafone since Nov-07, I am forced to re-think my loyality towards Vodafone and I feel very sorry to say that after my Vodafone connection([protected]), which is again a corporate connection since I am working with ICICI PRUDENTIAL, I will never ever use Vodafone as my GSM connection.

I got an mail from vodafone customer care after the above escalation to their top management that all the charged in my said account were being reversed and the same stands closed. However I again received am mail from them after almost a year saying that this a/c is still showing an amount pending against my name and i have not resorted to pay the same after repetative follow-ups with them, which is totally baseless statement and a flat lie.

Company who have their Advertising campaigns with “Happy to Help” theme focusing on Customer Care which is utterly meaning less and out of focus in the context just to lure more customers when they are not even able to manage their existing customer base satisfactorily.

This is to inform that in ICICI-Pru life office, Paltanbazar Guwahati, Assam. It has been found that a group of people selling their policy to some customer by luring for sex. When inquired it has been found that a divorcee woman & her boss is doing this for the purpose in branch banking division. Where the said woman previously worked with operation & now working with training dept.

This is unsocial, unethical process of selling policy. At the same time destroying the social environment.

Concerned dept. should take it seriously.

Regards,

Citizen of Guwahati

CHOR HE SAALE SAB KE SAB ICICI PRUDENTIAL PRIORITY CIRCLE WEST SIDE BUILDING INDORE WALE...IN LOGO SE KOI DEAL MAT KARNA CHOTTO SE

Respectd sir,
As i have made a policy in the year 2005 of the plan of three years then i have make continue my plan as going but in the year 2007 i gave the ICICI PRUDENTIAL LIFE INSURANCE my policy with the cheque of rs 18000/- to surrender my policy and make the payment.After that i wait for about two month then i call them then they told that your policy and cheque has been lost or kept anywhere in the office after that i proceed that ok now what to do to issue that copy then they told that you have to pay 200 rs for new policy and one 100/- rs stamp i agree for that also then on the date 13/07/2009 they call me and said that you have to pay 36, 000/- after that only the policy will be surrender know what to do please mail me as my details given below ;-
Name :- Sunanda Goyal
Address :- 12/2 chotti gwal toli Indore
Phone :- [protected]

Meri application no 01082666 dt. 19.03.2009. receipt no.571438 cheque no 287814 dt. 18.03.2009 Rs. 25000/- se jama kiye hain. Icici application no HS 00312175 date 25.05.2009 ka refrence de rahi hai. Maine dt. 23.06.2009 ko on line complaint ki thi. icici company ne phone par mujhse sampark kar wife ka medical karne ke liye kaha. company ne meri wife ke nam ka letter jari nahi kiya hai. company ki or se proper response nahi diya ja raha hai. Company 4 mahine se meri rashi apne pass rakhe hai. Meri policy jari karvaye ya meri rashi with intrest wapas karwaye. Please.

I took a house loan in Dec 2007 and I realised that an ICICI Prudential Home assure policy had come uninvited. I took the policy documents to ICICI Prudential office and cancelled it on time.

However in Oct 2008, I received a renewal notice for an ICICI policy for Rs3417 which I ignored only to realise in the next month that it has been debitted from my Savings account. I filed a complaint with ICICI Prudential over phone that I didnt receive any Health Insurance policy documents or knew that the policy was in force.

The call center agents assured that the home loan documents could be tampered and that I will receive my money back.. I only received a letter from ICICI in Jan 2009 that nothing can be done and the policy is in force.

Is there any way I can get my money back?. Atleast the recent premium?.

Dear sir,
I am the employee of icici prudential l.i.c limited.the company was terminated my services on forged signature on customer documents .but this is not true and customer not loged the complain on this matter to company .customer also send his cocern letter to company regarding his signature. the all signature in form and supporting docu ments are customer.company also issue the policy and customerd received the policy.
please provide me the advise what to i do .please suggest me the best lawyer who deals this matter.

Sir,
As i have made a policy in the year[protected] and i got policy from them then i have paid two year continue premium then next year i was surrender the policy then i have give cheque of sum rs 20, 000/- and my policy to them from then the policy is misplaced my them know they i ask for them to recive me the duplicate copy of my policy so they told that you have to pay 300/- for issueing the duplicate policy know you tell what the fault is my.
Thanks

Cheque for Rs. 20000 a.w. Policy revival cum health decleration form submitted to ICICI Prudential Harsha Bhavan, CP, New Delhi Office before June 11, 2009 through my investment consultant.

No receipt for the premium issued.

Checked and found that my Citbank SB a/c has been debited on 13.06.09 for Rs. 20000 for cheque no. 194948 paid TO ICICI PRUDENTIAL LIFE INSURANCE CO LTD but the policy not revfived.

Talked to Ms. Pallavi - Customer Care executive of ICICI Prudential at the toll free number.

She afirmed that the cheque has not been presented for payment, policy not revived as there is medical trigger.

My comlaint:

1. Why the cheque has been encashed by ICICI prudential, if policy can not be revived without medical examination?

2. Why the customer care executive repeatedly informed wrongly that the cheque has not been encashed?

3. Why premium receipt not issued?

4. Why I have not been informed about medical examination requirement without my contacting them?

5. Mr. Aman - Sr. official of ICICI Prudential called me on one evening but did not want to hear my problem and behaved arogantly over phone.

6. On my repeated contact with ICICI, ICICI informed to undergo certain medical tests costing RS. 780, cost of which to be deducted from the units balance in the account, why?

I am under great anxiety.

Please help.

Hi,

My Name is Rachna Sethi and i have a Life Time Gold Policy with ICICI Pru, Policy No.07909890,
I have taken the policy in Feb 2008 and paid a premium of Rs 20000. My next premium was due on 23rd Feb 2009. one week before the premium due date i have walked into ICICI Pru malad west branch and got my premium frequency changed from Yearly to Monthly. I have filled up the required form and as per the mandate for frequency Change paid two months premium in advance through ECS( Swipped my Credit Card).


In my credit card statement i got to know that the amount was being debited, and so on i made my credit card Payment.

In the month of May I get a letter from ICICI Pru at my address that due to non fullfillment of premium payment your policy is in payout status, and they return a cheque of Rs3334( 2 months advance payment which i made).I think as pre IRDA Rules the customer needs to be informed abt the changing the status of Polcy. I didn't received a single mail or a telephonic call from ICICI before all this.

After that i got in to call with ICICI Pru and they say that frequency is not changed. But now please make the payment, they agreed that the problem was at the their end, they can see the form which i filled up for frequency change. They Requesedt me to make the 4 month payment, (i.e from Feb, March, april, may) the cheque which they have sent to me, asked me deposit in my own account.I again made the 2 month premium payment (i.e april, May to cover up )through SBI cheque and than dropped the cheque in One of the ICICI ATM and than the ECS will start from June onwards. Even After paying the premium i didn't received any acknowledgement so i mailed ICICI and then again they said, they have not received the cheque. I called them on 29th June to know how i should make the payment now, then i got to know that frequency is not changed and i have to make full premium payment of Rs 20000.

I also got to know that now the frequency can not be changed as it can only be done on the premium due date i.s 23rd feb. So even now i will keep on paying the monthly payment, it doesnot matter, bcoz the policy will remain in a inactive status, which means if something happens to me ICICI pru is not liable for the insured amount.


Even after speaking to lot of their executives, nothing has been done from their side.

Now although i have to make a peyment Rs 8330 for 5 months, i am not clear whether my policy status will change or not.

I have not received any clarification from ICICI pru in this matter.

I considered this to be a sheer negligence from the Management and this is crime because they are just foolling the customer.

I am humuliated with this kind of service.


I want you to highlight this issue, as these comapanies can easily get away from their mistakes by just making execuses at the cost of customer hard earned money.


Request you Please look into this Matter.Looking forward for your response.


Rachna Sethi
[protected]

TO
TheManager ICICI Prudential life insurance co.ltd.
sub: misselling of the product
Sir,
This is kind to your notice i have taken 32 policies from your company & last fifhteen policies life stage pension of diffrent-2 amount of my family mamber sell to me as a single premium but after complete one year i got a massege to paid for renewal then i came to know that thease all
(fifteen) were regular policies kindly return back my money .
i don't want to proceed.detail given below.
surname name policy no plan name wrp issue date advisor name
kackar harsh 7569306 lifestage pension 15000 31/01/2008 gaurav
kackar richa 7569196 lifestage pension 15000 31/01/2008 gaurav
kackar darshan 7567097 life stage pension 15000 31/1/2008 gaurav
kackar nand kishore 7567094 life stage pension 15000 31/1/2008 gaurav
kackar darshan 8047498 life stage pension 25000 3/3/2008 gaurav
kackar darshan 8047501 life stage pension 25000 3/3/2008 gaurav
kackar darshan 8047494 life stage pension 49000 3/3/2008 gaurav
arora anshu 7541902 life stage pension 15000 30/01/2008 gaurav malhotra
arora ashutosh 7550810 life stage pension 15000 30/01/2008 gaurav malhotra
arora ravi 7541906 life stage pension 15000 30/01/2008 gaurav malhotra
arora saloni 7569685 life stage pension 15000 31/01/2008 gaurav malhotra
arora saroj bala 7569103 life stage pension 15000 31/01/2008 gaurav malhotra
arora sweta 7569355 life stage pension 15000 31/01/2008 gaurav malhotra
arora tripta 7598442 life stage pension 15000 2/2/2008 gaurav malhotra
kumar vijay 7569196 life stage pension 15000 31/01/2008 gaurav malhotra
nand kishore kackar
[protected]

Dear Sir,
I already launched complaint in the same forum few months ago. After having several round of discussion with ICICI prudential, they are accepting the mistake but not ready to take action on it. Need your help and guidance to take it forward. Pl find the below details for your information.

Dear Sir,
I have enrolled one Ulip insurance policy with ICICI. Policy no 07436954 and Premium Rs 22111.
I requested for online password before 1 year to take control of my policy. In reply, they had given all my policy information to different person who is having similar to my name (I have evidence mail with me). Then i request them to give information to me and not to give my policy information to other persons. They continuously did the same mistake for the year discussion is going on, they changed the things very recently after my strong comment.

All my policy information has been given to other person against contract law and other person policy information has been appeared to me (Evidence available where they have shown me the other person policy no, address, phone no and all personal details)

I can't accept where my policy information known to other which shows very poor service from ICICI Prudential. I contacted them many time through mail and telephone where their response wasn't good. In this process, i wasn't able to control my policy which has lost lot of money. Why should i loose my money for some bodies inefficiency?

I request you to intervene here and get my money back with reasonable interest from them.

Regards,
Selvakumar
Mobile:[protected]

I would like to bring to your kind notice regarding a change in monthly premium amount for my Insurance Policy number 00159212 which has been taken from ICICI Prudential. I started to pay this premium from month of July2002 till June2009 through monthly ECS. An amount of Rs1546/- was getting debited monthly till june2009 and I was not a defaulter for even a month. Previous month I opted out from ECS as I closed that bank account. Then a new premium notice has been sent saying my premium amount has is[protected]+16(Service tax)). I went to Koramangala Branch- Bangalore on 20June09 to check why this hike has come, but they were not able to give a proper response at that time and told they will revert back in two days. After two days, as I have not received any response I opened a Complaint (Call ID #[protected] through email, but each time they say two days and then after that I was told I need to wait till 01July09. I am not sure why this much time is required for checking a hike in insurance policy and for any insurance policy the insurer is supposed to pay the amount that is stipulated in the policy document and I have not change the period of payment. How can an insurance company hike my monthly premium amount with only their discretion and is not able to give a proper reason substantiating it for the increased premium? Kindly treat this concern and would like further suggestions/actions from your part.
I kindly request you to treat this grievance and take necessary actions from your side for the negligence and irresponsive behavior from Insurance Company.

Dear Sir,

I had processed my OF withdrawal form with my organisation " ICICI prudential Life insurance Co. Limited" and I was informed vide thier mail that the same shall be processed within few week however 4 month have elapsed I have niether recd any money or any response from the companydespite several reminder. My PF account No is 535640. My e mail id is [protected]@rediffmail.com

The text of mil recd from them is reproduced for reference:

"On Fri, 06 Feb 2009 19:17:13 +0530 wrote
>To
>> Sangeeta Aggarwal
>>Dear Sir / Madam
>
>Emp ID ; 535640
>
>We are pleased to acknowledge the Receipt of your application for
>withdrawal of PF for Emp Id 535640
>
>The application will be processed and payment will be effected in due
>course.
>
>In case of any clarifications you may write to :exit.
>[protected]@iciciprulife.com
>
>>With regards,
>
>For ICICI Prudential Life Insurance Co Ltd.
>Iprupfhelp at VPD Consultants Pvt Ltd


You are reqeusted to please suggest how do I follow my account or money as i am in dire need of same.

Thanks
Sangeeta

Find the POD No: #S00997257 That the Document was not received.

We want to know what the Status about the Document. In cases that the doc was received any person we wan the POD copy.

Note:

We follow the details on madurai 2 days still now they did not response for my qustions.

So kindly do the Need ful

With Regards,

Mr. M. Venkatesh

My Policy No.02451879 has been paid by regualar premium for three years. My agent advisor has left the company and No one is providing me POLICY SERVICE In a manner way. it should be.
Now company has grab My fundamental wright to Switch My Policy fund management.
Despite of Not indicating such rule in product Brochure Or Policy document. ITS HIDDEN RULE.
so please help and guide me to lodge official complaint before INSURANCE OMBUDSMAN & IRDA NOW

HIMANSHU KUNDALIA
Mobile: [protected]

I got ICICI Pru Forever Life (RP) policy in my name (MUKESH BHAGIA) on 16/07/2002 and till date regularly depositing premium in time. Last year I deposited my premium vide cheque No. 539852 Dt. 13/08/2008 personaly in ICICI Prudential Tonk Road Jaipur main office personally and it was cleared on 19/08/2008 as per my bank statement. It is highly surprising that I got letter from the company's Prabhadevi Mumbai branch that my premium has not been deposited and my policy has lapsed and benefits offered have ceased.
Today when I visited ICICI Prudential Tonk Road Jaipur branch and showed them all details then the agreed my premium is lying in suspense account and will be credit in next week in my account. Then tell me how I (consumer) is responsible. Due to silly mistakes of your staff, why customer should suffer loss and get unnecessary tension?

Sir/Madam,

I here informing you that i have policy with Icici Prudential Life insurance Company policy no[protected],
i was paid it for full three years. Last June 08th 2009 i went Icici prudential company in Nungambakkam Branch
in chennai and i request to partial withdrawl to against my policy fund value, i was finished my formalities on the same day to get the amount Rs.20000/-, there was one of the customer care officer told me you will receive the amount with in 6 working days, after three days (11th june 2009) again i made call, call centre of icici prudential company to know the status of the request, they told 11th june 2009 on that day only they has taken registered on my request of partial withdrawl and also told, again i should wait for 6days to getting the amount, but my fund value of the policy Rs.20000/- deducted on the day of 09th june 2009, i got suffered in physically and mentally so i want Rs.200000/- componstrate against this regard. Please take seviour action against this complaint and i need justice for this regard.
Note:- I am not fluent in english, i was typed here at the level of my knowledge.
Thanking you,

Faithfully,
S.JAYAKUMAR.

sir,
I am policy holder of ICICI PRUDENTIAL -PREMIER LIFE . My policy number is[protected].This policy premium (Rs.60000/-)was made by me on 11/09/2004 through an agent (RAVI SHARMA) .As per policy, the fund allocation are basis for 100% balancer fund. When I went to claim my payment on 24/09/2008 (on due date)I was shocked to know that my POLICYwas switched OFF and ON two times without my consent (9/2007 and 1/2008) . Now executive of company informed me that this switching was made though an ID .I informed them that i have never registered any ID with the company but no action was taken by the company to find out the person who switched the policy .
it is therefore prayed that the complaint may kindly be accepted and company may kindly be directed to pay the maturity amount as per the original policy with interest for the period from 11/09/2008 to till today