[Resolved]  ICICI Prudential Life Insurance — Issue of Policy and getting payment through credit card without my consent

Dear Sir,
iam really surprised by the way a big companies like ICICI prudential is backing upon malpractise by its agent and staff and taking customer for a ride.Inspite of several complain nothing firm action is taken.Iam Pasting below the Letter written to them after my e-complain which explains the total picture.28th March 2008

To,
ICICI Prudential Life Insurance
64B, Ballygunj circular Road
Kolkata-700019

Dear Sir,

I would hereby like to inform you that I have received a policy document from ICICI prudential bearing serial No:08229932 and shocked with the same as I have never opted for the same and how this policy has been issued. On contacting ICICI Prudential I was told that the policy has been done through your company. I don't understand how these has become possible for your representative to submit my application form with all wrong details and sign in my name. Iam giving below the information for your ready references:

1) My date of birth mentioned is 25/12/1967 which is wrong.

2) I do not hold any ration card at above address and how it was submitted as address proof as mentioned in form.

3) It is surprising that as per my date of birth mentioned Iam 41yrs old and the age of my father and mother mentioned is 47yrs and 44yrs respectively and how the company has approved the form.

4) The signature done on the form is not mine and someone having vested interested in issuing the policy has forged it.

5) Iam surprised how the payment has been collected from my credit card without my authorization and what bank has checked up before making the payment.

6) The NOMINEE made for this policy is named FARIDA BEGUM and mentioned as my mother whose date of birth is 29/06/1964 which is totally false.

7) Lastly the amount of installment opted for is beyond my capacity i.e. Rs 4000/-.

Now I would like to request you to look into the matter from your end and find out the person behind it for some vested interest. Till date I have just received a call from customer care officer instructing me to cancel the policy as Iam entitled for the same but regarding it I would like to inform you that I also know that I can cancelled my policy within 14 days of receiving it. My aim for complaining to the company was to bring the irregularities carried by some people with vested interest in limelight and a justified action for your end so that normal people like me does not suffer. This is to inform you that as per information from customer care desk that “Ashika” is the agent through whom the policy has been done I have tried to complain to them also at the address provided on there site for CUSTOMER CARE OFFICER has been returned UNDELIVERED and nobody pickup mobile phone on the number provided. Now I would like to request your good self to look into the matter and do the needful at the earliest. Iam enclosing herewith the Xerox copy of application form received from your end highlighting my claim for your ready reference.

Thanking you,

Yours faithfully
Md Shahbuddin


Encl: Xerox Copy of Application Form
Now I will like to request the competant authority to take up the matter and do the needful
Thanking you,
Yours faithfully,
Md Shahbuddin