[Resolved] ICICI Prudential Life Insurance — ICICI Prulife changes user passwords | |
I found another strange problems, security issues with ICICI group, now with ICICI Prudential Life Insurance. It changes user passwords for online transactions, without user consent, which can lead to fraudulent transactions. It caused me major losses when I tried to switch my funds, as I noticed that I could not login to the website. Fortunately, I accidentally noticed an email notification to one of my old email addresses informing me of password change 'as per your request', got me a shock. I never asked for this. I got my password reset through ICICI. To my shock, a few days later I again could not login, and found the same problem. After it repeated, I registered complaint with ICICI Prulife finally. Here is the final response from ICICI: There was a prompt inquiry, and this problem did not repeat again, however, I still had to bear all the losses. From: saphira fernandes [mailto:saphira.[protected]@iciciprulife.com] Sent: Friday, February 08, 2008 7:26 PM To: [protected]@yahoo.com Cc: <deleted> Subject: ICICI Prudential Life Insurance Company Limited Dear Mr. Palsapure, In continuation to the interactions we had pertaining to the password being reset without your requisite for an initiation of the same in reference to your LifeTime (UIN: 105L013V01) policy number 00500268 with us please note that we have identified the individual and interrogate along with our investigations to help ascertain the reasons to reset the password. Investigations revealed that your contract number was erroneously populated instead the customer requesting the same and hence even after the same was reset the details were mailed to you at your address. We have initiated the necessary actionables and identified loopholes that we would undertake as a learning and help plug the same at the earliest. I take this opportunity to thank you for highlighting the same to us. Instances such as this allow us the opportunity to identify our areas of improvement. In expressing our regret, you may be assured that we will take the necessary steps to avoid the chance of this situation arising in future. I trust the above explanation helps clarify your concerns raised. In case of any assistance needed please feel free to contact our customer service toll free number at[protected] from your MTNL or BSNL lines or write to us at [protected]@iciciprulife.com . I assure you the best of our services. Warm Regards, Saphira Fernandes Process Leader - Customer Relations ICICI Prudential Life Insurance Company Limited Direct: +[protected] Fax: +[protected] saphira.[protected]@iciciprulife.com www.iciciprulife.com Vinod Silk Mills Compound, Chakravarthy Ashok Nagar, Ashok Road, Kandivali (E) Mumbai 400 101, Maharashtra, India. * Insurance is a subject matter of solicitation * In ULIP policy, the investment risk is to be borne by the policyholder Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved ICICI Prudential Life Insurance customer support has been notified about the posted complaint. | |
 65 Comments | |
Comments
helo sir dis iz pramod bajpai m livn in kokata.i hv investshied cash policy 05542407 in icici bank ltd. de hvnt provid me correct inmation about their policy... de r cheating me.so plz sir help me...
Reply
sit/ madam
MY NAME IS SEEMA JINDAL MY LICANCE NO. [protected]ISSUED DATE 3.8.2007 VALID UPTO 2.8.2010 PLZ DO MY LICANCE RENEW AND PLZ GIVE ME CH.(AMOUNT)AGAINST MY POLICY NO. 06138794 CLIENT ID 11111869
THANKS
FROM SEEMA JINDAL #7427 KARTAR BASTI BATHINDA 94176
SEEMA.[protected]@YAHOO.COM
MY NAME IS SEEMA JINDAL MY LICANCE NO. [protected]ISSUED DATE 3.8.2007 VALID UPTO 2.8.2010 PLZ DO MY LICANCE RENEW AND PLZ GIVE ME CH.(AMOUNT)AGAINST MY POLICY NO. 06138794 CLIENT ID 11111869
THANKS
FROM SEEMA JINDAL #7427 KARTAR BASTI BATHINDA 94176
SEEMA.[protected]@YAHOO.COM
SIR I REQUEST TO U PLZ UPLOAD MY ADRESS SMS MOBILE EMAIL
MY CELL NO [protected]
PRINCE.[protected]@YAHOO.COM
FROM
PRINCE SINGLA POLICY NO. LL10182853
MY CELL NO [protected]
PRINCE.[protected]@YAHOO.COM
FROM
PRINCE SINGLA POLICY NO. LL10182853
I TEAM,
One of my custmer Mr;Ahamed nadupurakkal.He have taken a policy(p no;[protected] He called cus care([protected])from Saudi, He have not give his fund vallu of curret status.Pls set his a/c status and detals.
your regads,
Nissar N P.
One of my custmer Mr;Ahamed nadupurakkal.He have taken a policy(p no;[protected] He called cus care([protected])from Saudi, He have not give his fund vallu of curret status.Pls set his a/c status and detals.
your regads,
Nissar N P.
harassment&blckmailing by icici prudential health claims cell in policy no.04946929 from last 4 months.please help me for my claim settlement. ajay sharma, a-1b/68b, krishana appt. paschimvihar delhi 110063
ICICI Prudential Life Insurance — fraud sale
i have taken the above mentioned policy no14421613 thru a tele call recieved fromicici pru life office delhi thru mr samir jain cell no[protected] ,
he told me that its a special plan for selected customers as if i par rs
30000 for 3 years i will get 130000 afer 3 years and 154000 after 5 years
plus 20 % cash back and life insurance for life and medical policy for
family for 3 lacs, but when i got the policy on 28-9-10 i was shocked to
see that the policy was totally different and nothing like this was present
i immediatly call up customer care and lodged complaint vide no 2655824
about this, and when i called mr samir he said their was some mistake by panipat office and he told me that a person will visit me from panipat office and i will have to give my documets to him and he will get that change which i refuse to do.
i request u that in india people rarely buy pilicy by tele call and as i
have taken i ended up in problem , i request u to pls take action againt the
guy and as i am goint to surrender this policy and i will never buy any
icici product , i will also raise this complaint will IRDA and INSURANCE
ONBUDAMAN
sir,
My Policy No. is 03390005, UIN *105L056V01, I wish to inform you that due to some financial problems my policy is lapsed from 2007 July.
Now, I wish to inform you that I want to renew my policy and ready to pay your outstandings. If it is not possible to renew the policy please send me my money as I have paid to you.
Hope, you will do the needful at an earliest and arrange to return my money back. Please send some of your representative for fresh insurance also.
With Regards
Ajay Kumar Agarwal
A-43, Skylark Apartments,
Basheerbagh, Hyderabad-500029.
Cell No. [protected]
My Policy No. is 03390005, UIN *105L056V01, I wish to inform you that due to some financial problems my policy is lapsed from 2007 July.
Now, I wish to inform you that I want to renew my policy and ready to pay your outstandings. If it is not possible to renew the policy please send me my money as I have paid to you.
Hope, you will do the needful at an earliest and arrange to return my money back. Please send some of your representative for fresh insurance also.
With Regards
Ajay Kumar Agarwal
A-43, Skylark Apartments,
Basheerbagh, Hyderabad-500029.
Cell No. [protected]
ICICI Prudential Life Insurance — erratic ECS clearance without information and standing instruction from me
Dear sir, I am Lt Swapnil Kumar Srivastava. Aug 2009 i purchased a policy from iciciprudential(policy number[protected], feb 2010 i converted the policy payment to be through ECS clearance from my ICICI account. My premium amount is Rs1667.00 per month. ECS clearance is regularly made on 26th of the every month. All was well till ECS clearance did not take place for the month of Sep 2010 , even though sufficient balance was available in the account. Oct 2010 when i contacted ICICIprudential officials, they gave me vague explanation and told me that my policy has lapsed. The official also told me that if ECS transaction does not happen in particular month than subsequent ECS transactions will also not take place and i will have to pay the arrears of the premium due to reinstate my policy. Upon this i told the officials that i am not interested in the policy and and ready to forgo my investment and don't want to pay any further. Afterward i received a call from ICICIprudential about my policy lapse, during the conversation i appraised the customer care guy about the pathetic service of insurance company. Suddenly on 18 Nov 2010, ECS transaction worth Rs 3334.00 was made from my account towards reinstatement of the above said policy, without any such instruction from me. Thereafter i received a message on my mobile that my policy has been reinstated and my next premium is due on 26 Nov 2010. However no ECS transaction has been made to that effect. Dear sir i am fed up of poor service of ICICIprudential life insurance and want explanation for all these erratic ECS transactions without my knowledge and permission. My advisor code is 00089554 I have my email ID [protected]@iciciprupartner.com doesn't open now so please undate Immeditly and
My personal Email Id is : [protected]@yahoo.in so please update It.
My personal Email Id is : [protected]@yahoo.in so please update It.
ICICI Prudential Life Insurance — not able to login customer login to see my bond
sir,i have taken two icici pru life insurance bond .details are as follows.
(i) policy no.15008478
(ii) policy no[protected]
at the time of agreement i have not mentioned my E-MAIL ID . so i am facing problem to login in to see my bond on your site. so now my E-MAIL ID may please be update.my id is
[protected]@REDIFFMAIL.COM
YOURS THANKFULLY.
Sub: Generation of my E-Pin
I am a customer of ICICI Prulife. Kindly generate my E-Pin.
My Details are as under:-
Name - Rajesh Longjam
Policy No.[protected]
DOB - 23/9/1976
Phone No. - [protected]
Date of issue - 5/3/2011
email - [protected]@gmail.com
Thank You
I am a customer of ICICI Prulife. Kindly generate my E-Pin.
My Details are as under:-
Name - Rajesh Longjam
Policy No.[protected]
DOB - 23/9/1976
Phone No. - [protected]
Date of issue - 5/3/2011
email - [protected]@gmail.com
Thank You
I have submitted a cheque and notice for premium receiving from you. In hurry I have wrongly mentioned Policy No. 07388628 instead of 07388626 and I had also written my name Bhikhabhai K. Patil on the backside of cheque No. of 947952 Dated 10.01.2009 of Bank of Baroda, Kaligam branch is already debited from my account for Rs. 20, 000/- on 20.01.2009 and photocopy of passbook was already submitted.
I was given assurance that your account of policy will be credited soon and premium receipt will be issued. But till date I have not received any receipt of the above.
so pls give me answer for this policy status.
we will be pressurized for legal action.
I was given assurance that your account of policy will be credited soon and premium receipt will be issued. But till date I have not received any receipt of the above.
so pls give me answer for this policy status.
we will be pressurized for legal action.
ICICI Prudential Life Insurance — everytime disturb to do the policy
Mr.Mehmood Ali Molla of Millenium branch - Kolkata always disturb us to do policy. Please take the action against him because we are very much irritate about his behaviour. Sir I m customer of policy no[protected] Vikram Singh),
i want to change my mob no & email ID
My old no is [protected] & current no is [protected].
My old email ID is [protected]@yahoo.com & current email ID is [protected]@yahoo.com.
please update.
thanks
i want to change my mob no & email ID
My old no is [protected] & current no is [protected].
My old email ID is [protected]@yahoo.com & current email ID is [protected]@yahoo.com.
please update.
thanks
i have child plan i am paid 50, 000 rupus date: 31st may 2010 policy no: 13965693. i want discontinue this policy. how to claim mony
jfjf
ICICI Prudential Life Insurance — don't get any cheque
I am Seilen Das. My policy smartkid - new unit linked RP, policy number 07505994. Cheque No.- 175442 dated 25-Jan-11. I can to know it by a letter. But I don't get any cheque. Myself Mr. Samir Dhanawade, is holding an Policy No: 01368194, Since past 3 years I was unable to pay the Premium via ECS facility been opted.
So I would like to surrender my policy as it has already completed the span of 3 years and post that also want to deactivate the ECS facility.
So I would like to surrender my policy as it has already completed the span of 3 years and post that also want to deactivate the ECS facility.
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