ICICI Prudential Life Insurance Complaints & Reviews

FROM,

M. SELVENDRAN,
NO. 18, VARADARAJPET MAIN STREET,
KODAMBAKKAM,
CHENNAI – 600 024
TAMIL NADU .

TO,
ICICI BANK (ICICI PRUDENTIAL life INSURANCE)

CHENNAI, TAMIL NADU.

SUB: WRONG CHARGES ON CUSTOMERREQUEST FOR CANCELLATION OF ICICI PRUDENTIAL INSURANCE

DEAR SIR,
This is to keep you informed that I , Mr. M. Selvendran, (DOB : 08.09.1983) residing at No. 19 /25, 8th street, Sowrashtra Nagar, Choolaimedu , Chennai – 600 094. ( State – Tamil Nadu), email id: [protected]@yahoo.co.in with # [protected], applied for ICICI credit card , during 2008.. As I was not interested in owning one, due to unemployment ( as I resigned my job during that period) made a written statement / draft to ICICI , Teynampet Branch to cancel both ICICI credit card and LIFE insurance. Also enquired the same with Head Office @ Ambattur , Chennai, came to understand there was no credit card issued in my name and further I contacted the customer care – Mumbai and Chennai om # +91 [protected], they informed me the card was returned to Head office – Mumbai and asked me to approach and cancel the same with the Insurance company @ Chinnamalai – Saidapet ,Chennai – 600 015. There by submitted a letter to keep the same cancelled but there was no response. ICICI BANK REPLAY: We would like to inform you that your credit card has been permanently deactivated because of non-payment of dues outstanding Sometime they give chance to complaint but they resolve it immediately and I appreciate ... ICICI PRU Life Insurance, , Credit card, ... Will continue to be a customer of ICICI & would ask more & more people to seek .... I had requested the bank to provide me the NOC before 17th june-2011.
As I am currently employed with better prospects. Hence I request you to cancel my personal details in CIBIL, inorder to enable me to avail in case of any requirement of future financial loans to enhance my career.In case of any emergency contact or future communication I, may be available on # [protected] or log on to [protected]@ymail.com or [protected]@yahoo.co.in .

With warm regards,
M. Selvendran
(PN: REQUEST YOU TO FURNISH A CONFIRMATION LETTER FROM YOUR END THAT THERE IS NO ICICI CREDIT CARD AND LIFE INSURANCE IN MY NAME)

DEAR SIR/MADAM,

issue 1:- I NEED NOW EMAIL BASED CONFIRMATION THAT :-YOU WILL NOT ASK ME EVIDENCE AT THE TIME OF VESTING AGE TO ME OR TO BENEFICIARY (AFTER MY DEATH) THAT , UNLESS WE PROVE THAT EACH PAYMENT IS MADE FROM NRE BANK A/C, THE DEATH BENEFITS CAN NOT BE TRANSFERRED TO MY NRE ACCOUNT.

issue 2:- bahrain office do not answer against my written application to increase death bemefit for both attached policies. i personally visited in bahrain, in their office, a month ago.

ISSUE 3:-I NEED JURISDICTION AUTHORITY TO TAKE YOUR INSURANCE COMPANY TO COURT. INDIA BASED OMBUDSMAN REFUSES TO LISTEN MY COMPLAIN AS POLICY IS PURCHASED FROM BAHRAIN. IN THIS CASE, I NEED TO APPROACH BAHRAIN BASED COURT AND GOVERNMENT. YOU MUST CLARIFY.
================================================================================...⇄
READ ENGLISH WORD BY WORD, ANSWER ABOVE QUERY AND DO NOT CUT & PASTE STANDARD ANSWER.


ANSWER WHAT IS ASKED ABOVE AND NOT WHAT IS NOT ASKED FOR.

REGARDS,

ANANTKUMAR JHA
KHOBAR CITY
SAUDI ARABIA
MOBILE: +[protected]

Claim is not being paid by since 21 April 2011 against Policy No.06463955for Rs.38310/- and Policy No.07650864 for Rs.55835/-. Request for kind help.

BELOW IS IN DETAILS , THE COPY OF COMPLAINT I MADE INSURANCE OMBUDSMAN




SHRI M.S PRATAP DATED ; 19.5.2011
Insurance Ombudsman,
Office of the Insurance Ombudsman,
Jeevan Bhawan, Phase-2,
6 th Floor, Nawal Kishore Road,
Hazaratganj,
LUCKNOW-226 001.
Fax :[protected] , Email [protected]@rediffmail.com

Dear sir,

RE: COMPLAINT OF ICICI PRUDENTIAL LIFE INSURANCE FOR NOT SURRENDERING MY INSURANCE POLICY

In connection to the subject I would like to inform you that I had a Insurance Policy No. 02587370 with ICICI Prudential Life Insurance , dated 24.March 2006 to which I had paid for 05 (Five years) having annual premium of Rs.20,000=00.



That for some reasons I had applied for surrender of my said policy and handed all my necessary documents as desired by them to Mr. Ahsan Abbas at their Pilibhit (U.P.) Branch on 27.4.2011 whose acknowledgement is enclosed herewith for your ready reference .



That even after 23 days I had not received my surrender value amount . Further to which I had given them a Registered Post notice on dated 13.5.2011 (copy of Notice as well as registery receipt enclosed herewith)


But to all I am very sorry to state that I had not received my surrender value , instead their some executive (namely Girish as said by him) called me on my mobile no. : [protected] through their number[protected] on 19.5.2011 at 12:55 pm stating initially to refuse to surrender my policy to which when I argued them they said they will give me the fund value of my Policy of current date and not of 27.4.2011 on which I applied for the surrender , Sir over here I would like to state that the fund value of the said policy on 27.4.2011 was aprox Rs.1,21,000=00 and now they are offering me Rs.1,13,000=00 as current fund value , which is to injustice and wrong and they are just threading me to accept this or they said they wont pay me a single penny , and said do whatsoever you wish to do , to which I replied that I would take this matter with Ombudsman , IRDA & local consumer courts to save my interest , to which they said they are not afraid of this and we wont pay your surrender value , they had taken even the Original Policy Bond , My Passport's copy , My pan card's copy as well as a cancelled cheque .










I had completed their all formalities which is also marked in the acknowledgement copy attached .But still Iam not getting my hard earned money back .


Sir , seeing to this and in spite of my many turnups in their Pilibhit branch , I found not only me but many customers are being made fooled & cheated by them .


Seeing to this I strongly believe & strongly recommend that ICICI Prudential life Insurance should not have even been awarded for Insurance License and their License should be withdrawn back and government should interfere in between to get their citizens hard earned money back .




CONTINUED ON PAGE - 2




PAGE-2

Sir , I humbly beg to you to help me get justice and my heard earned money back & that too with NAV/ Fund value of My Policy as of 27.4.2011 which was Rs.1,21,000=00 aprox along with due Interest thereof and cost of damages & cost for my mental pressure/strain they had given me , moreover they had wasted my energy & time which could have generated some positive results for as well as for the development of my country .



Sir , your strong interference is immediately required otherwise they will keep on cheating the innocent citizen of our country .


HOPE FOR A JUSTICE FROM YOUR SIDE .
A COMMON & TRUE COUNTRYMAN OF INDIA



(MANMEET CHHABRA)
S/O SHRI MANMOHAN SINGH CHHABRA
R/O; 81,82 ASHOK COLONY
BYE PASS ROAD , PILIBHIT (U.P.) 262001
PHONE :[protected]O) ,[protected]fax)
MOBILE :[protected] &[protected]
EMAIL : [protected]@yahoo.co.in

c.c.: Mr. T.Vankateswara Rao , Deputy Director , IRDA ,Consumer Affairs Department , Hyderabad
C.C. : THE BRANCH MANAGER , ICICI PRUDENTIAL LIFE INSURANCE COMPANY , PILIBHIT
c.c.: Ms. Chanda D. Kochar , Chairperson , Icici Prudential Life Insurance Company , Mumbai

We were introduced to a single premium life insurance policy by a manager of ICICI Bank and an officer of ICICI Prudential Life Insurance Company.

All features of the insurance were explained to us verbally and no policy literature was given to us.

The application form did not mention any thing about the policy features.

Upon payment of the single premium of Rs 500,000/- we were issued a policy. The letter from ICICI Prudential life Insurance company mentioned that we can either continue or cancel the policy within the free look period of 14 days.

We found the policy terms to be different from what was verbally explained to us and sent an email to [protected]@iciciprulife.com , [protected]@iciciprulife.com seeking clarifications. We did not receive any response from ICICI Prudential life, other than a standard response on how to contact them for different issues. The mail from ICICI Prudential Life implied that an officer will call us over phone.

An officer from ICICI Prudential Life Insurance Company called us and explained that the features we are referring is not available. He advised us to surrender the policy to the nearest ICICI Prudential Life Insurance Policy. We surrendered the policy during the free look period citing reasons that policy features were not consistent with the what was described to us.

To our shock , ICICI Prudential Life Insurance company deducted an amount of Rs 16,000+ and refunded the balance amount.

Our subsequent emails to [protected]@iciciprulife.com , [protected]@iciciprulife.com , [protected]@iciciprulife.com , were returned undelivered, which mentioned that our email ID through which we communicated to ICICI Prudential Life is Un-authorized.

Our only hope is to work through the officers who have introduced the policy to us.

Sir/Madam,

I had sent my PF Withdrawal to the below mentioned address.

Till date I havent received the cheque.Its been more than 3 Years I sent you the forms.

I am not getting any reply from them either through phone or mails..

Request you to do the needful in the matter

Regards

Kiran Krishamurthy
Emp No 59222

It is to bring it to your notice that i have been misguided by two of the agents of icici prudential ajmer branch miss archana & miss shalu. We were assured for our policy no.[protected]invest shield cash bak. that although it is for 15 years.But after depositing regularly for 3 years. We can withdraw our amount. After depositing Rs.3,00,000 now we have been informed that if we get our money back we have to bear panelty.We dont want any loss because it is our own money.And now we are not able to pay any further premiem. We invested this amount in the policy for the time of need.Please guide us as to what can be done so that we may get our money back without bearing loss. Expecting a quick and justified answer from your site... Thanking u.............

Dear Customer Grievance Redressal Officer:

Pl refer to your acknowledgment of process of surrender of policy No.06026820. The policy surrender documents were received by ICICI on 20th April 2011. It's already 18 days of receipt of all documents at your end and payment is yet to be released.

Along with the policy bond I was asked to submit a canceled cheque of my Bank account. However, I later received a sms from ICICI Pru saying that the transaction was rejected by my bank without stating any reasons whatsoever, and now the surrender payment in the form of DD would be delivered at my postal address within 4 days.

When after 10 days, I could finally inquire with the customer care executives, I got the Docket no., and tracking the docket no at Blue Dart I get the ultimate shock to know that it has been returned to origin, i.e., ICICI Prudential’s Mumbai Office.

My Complaint No. is: 34094261. I ask for an explanation for all the wayward practices. The policies were surrendered to meet an emergency expense and it is still not settled by ICICI Prudential.

Regards
Divya Tewari

Dear Sir,


My complaint is regarding ICICIprudential policy no 11625409.( Save n Protect)

Firstly, ICICI did not sent me my policy document till date and hence I was forced to lapse the policy and moreover i was not intrested in the product. After 23 months of lapse period suddenly on 30th March 2011 they withdrew money from my bank through ECS without informing me even though the policy was lapsed. When contacted the customer care they said it was a technical problem and would refund my
money within 6 working days. Now it has been more than 10 days and they have not yet refunded
my money. There has been poor response from icici customer care employees

Regards

Conrad
mobile: [protected]
email : [protected]@yahoo.com




Thanks

Conrad Dsouza

This is Rajeswara Rao. Nudurupati. I have a policy with ICICI prudential life insurnce. My policy is Smartkid ULRP policy. My policy number is 12907865. I want to register my e-mail id and also i want my user id and password. My e-mail id is [protected]@gmail.com. Please rectify my problem.

Sir,
My Name is Pooja Shrivastava My pension Code is MH / BAN / 49598 /.I Have sended my Pension Withdrawal form on 28 Nov 2010 To our HR Dept. & they recieved on 2nd Dec 2010 & Sended to you for my pension amt.withdrawal.Pls.clarify when i will send my amt.If possible kindly process it soon.

Regards
Pooja Shrivastava
Emp ID - 574588

I AM SUDHU RAM ANANT
I HAVE A COMPLAINT AGAINST MISS RADHIKA WHO IS WORKING IN ICICI PRUDENTIAL LIFE INSURANCE COMPANY LMT.
AND THE ADDRES IS 2nd FLOO,HARSHA BHAWAN,UNIT 13-29 ,BLOCK-E ,CIRCUS-D, CONNAUGT PLACE, NEW DELHI-110001.

SHE HAVE NO MANNERS OF HOW TO TALK WITH THE CUSTOMERS .SHE IS TALKING WITH HER OUT OF VOICE AND MISS BEHAVING WITH ME WHEN CALLING. SO KINDLY TAKE AN SERIOUS ACTION AGAINST HER.
THANKING YOU.
SUDHU RAM ANANT
PH;[protected]

I had purchased my ICICI ULIP Life Insurance Policy(LifeTime ||) Whose SumAssured as mentioned in my policy document was 3 Lakh as April-2006.Now after completeing 4 years of policy term,i did partial withdrawal of rs 1 lakh,so suddenly after doing partial withdrawal,icici have reduced my SumAssured from 3 lakh to 2 lakh .This terms and Conditions were never mentioned in the policy document which i had received from ICICI.So when i contacted their branch in Jayanagar 3rd block regading this,they said they have mentioned this in their terms and conditions,so i did provide my policy document to the officer sitting there and when she read the document she did not find this terms and conditions.So she said she will resolve my issue,but till date they have not resolved nor giving any appropriate reasons for this.Wheneve i visit their office they say it is in greivance cell ,they will update me very soon.It's been more than 2 months they have not yet resolved this mistake from their end.

sir, i have open the sip under 15 icici prudential dynamic plan-cumulative since 2006 but only one statement has been received by me.since then my regular instalment is on but i have not received the statemet since then while from your deduction massage through sms,you always promise that the statement would be despachted once in three months.sir 5 years have been passed but your promise is
not going to fulfill as i feel so.it's my heartiest request you to fulfill your promise with all your esteem customers and also with me. my folio no is 1835428/18 and my address is rightly feeded in your record.
vikas srivastava
e-mail id is samit.[protected]@gmail.com

Dear Team,

My self Shibu Rasheed,Employ number 58543 has been resigned on December 2006 and i applied for my PF on 15th December 2010.(Application send to ICICI Pru life insurance co Ltd,shared services,PF dept,Ground floor,vinod silk compound,chakrabarthy asok roas,asok nagar).till now i didn't receive my PF.So kindly help me to know the current status of my PF.

I have send the the same to exit.[protected]@hcca.co.in and exit.[protected]@iciciprulife.com.but they are not even willing to respond for the mail.


Regards
Shibu Rasheed

I HAVE SWITCHED MY FUNDS FROM MULTIPLIER TO FLEXI-GROWTH ON 15 APRIL 2011.MY FUND VALUE IN MULTIPLIER FUND AS ON DATE 15 APRIL WAS 116259.074.I HAVE TALKED TO THE ICICI PRUDENTIAL CUSTOMER CARE ABOUT THE SWITCHING NORMS,ACCORDING TO THEM THE TOTAL FUND VALUE WILL BE SAME IF I SWITCH BEFORE 3 PM.I HAVE SWITCHED AT 2.30 PM,AND THE NAV OF CLOSING OF THAT DAY WILL BE ASSIGNED TO ME.BUT MY TOTAL FUND VALUE AS ON DATE 16 APRIL 2011 IS 114949.108.I THEREFORE REQUEST YOU TO PLEASE DO NEEDFULL ACTION SO THAT I CAN GET JUSTICE.

My father BS Arora got retired in 2005 and got his gratuity amount from the company. He added some extra money from his pocket and invested Rs 13.30 lac in a pension policy from ICICI prudential. He also included my mother Balvinder Kaur Arora’s name in the policy as ‘Joint Life’ holder so that she could continue getting the pension after him till the time she was alive. My father used to get a quarterly payout of Rs 28800/- odd from ICICI prudential.

Unfortunately he passed away 2 months back due to ill health. To my surprise, ICICI have stopped the payouts towards my mother. I have been speaking to them since one month now and they are denying paying it. I sent them a copy of the annuity certificate which very clearly states my mother to be the “Joint life” holder of the policy but they’re not replying anything on that. I asked them for copy of the policy which my father had signed but they have not shared it till now. They have not replied to any of my mails in the last one month nor are they giving anything in writing. Every time I call them up they refuse to pay up and say that the policy is expired now.

My father was 61 years old when he got this policy. He was a highly educated and qualified man and was not dumb enough to invest Rs 13.30 lac in a policy with a meager quarterly pension of Rs 28800/-. At this rate he would have not even recovered the principal investment by the age of 72 years, forget about the interest receivable. And that is exactly why he had added extra money from his pocket into the gratuity amount to ensure that his wife continues getting the pension payout.

I have written to the grievance cell of ICICI prudential today but do not expect them to do much. I have seen the number of consumer complaints and court cases against them and they come across as a very unethical organization.

I have also written to my advocate today and will shortly initiate legal proceedings against them. I am just awaiting a reply from their grievance cell.

Can anyone guide me how to take this up with IRDA? I am not going to let ICICI get away with this one. Pl contact me on [protected]@yahoo.co.in or [protected] for any advice. Thanks

Dear sir,
This is to complaint that the amount of Rs-8579/-has debited to my hdfc a/c no-[protected] to without my confirmation/knowledge.When i claimed the hdfc bank for wrong transiction then the bank has provide me a complaint no(#MUM253389) and call to me after two days that the amount has deducted to your a/c through netbanking with icici prudential life insurance towards transiction no-006003500600530870317420110329.For information i shall want to say that i do not use any kind of netbanking & no any facility are available on my general ATM card.After this transiction my hdfc cheque has bounced of the amount of Rs- 15000/-.So,i claim the 5*time amount penalty of bounced cheque amount.
Therefor,i request to you that please do the instuction of hdfc bank & following insurance company.because i am a private company job worker so,i am unable for run up to following branches.
thanks.
prem kumar(MB.NO-[protected])
A-127 Sector-63 NOIDA(U.P.)-201301

ICICI Prudential Life Insurance : We(me and my wife) went to USA by doing travel Insurance with ICICI LOMBARD. They promised us "Cash less service in USA". My wife met with accident and there is no cash less service accepted by many hospitals. However we spent from our pocket and the claim was paid by the above after return. But we have arrived 40 days ahead and We had applied for refund for not serving for that period. they paid me the refund and not paid my wife saying that she had a medical claim.

From:
"Mohd Irfan"<[protected]@rediffmail.com> | Add to Address book |This is spam

To: <[protected]@icicipruamc.com>

Subject: Redemption Money not received after T+6 d, Trn 1286530 Folio[protected]/03/2011

Date: Wed, 30 Mar 2011 16:35:37 IST
Cc: <[protected]@sebi.gov.in>,<[protected]@sebi.gov.in>

Dear Sir,

Please expedite the redemtion proceed of the following transaction

Redemption Tran ID 1286530, Status Processed, Folio Number 4XXXX37, Date 23/03/2011 Scheme ICICI Prudential Discovery Fund - Growth Units 2413.769 Amount 1,10,418.44

Reference to above trn, I did not receive payment in my bank account till date, please arrange to deposit ASAP cheque/TT in my account with SBI Main Br Muzaffarpur Red Cross Build, A/c details are with you in my folio.

My folio has NEFT mode for redemtion, however I come to know they issued cheque and send by post, this is purely unprofessional apporach of AMC staffs at point of service.

For expamle , I made same day transaction with Birla Sunlife Div & Reliance Pharma, those were credited to my bank account without any hitch on T+3 days.

Please note that I am staying overseas and this is an NRI online transaction, Therefore need your usual full support.

Thanks and Regards

Mohammad Irfan
Hall CampusChandwara,
Muzaffarpur, 842001 Bihar, India

P.O Box 51149 , Jeedah-21543- KSA