[Resolved] ICICI Prudential Life Insurance Company — illegal Deductions from ICICI Prudential Life Insurance Company during Free Look Period | |||
We were introduced to a single premium life insurance policy by a manager of ICICI Bank and an officer of ICICI Prudential Life Insurance Company. All features of the insurance were explained to us verbally and no policy literature was given to us. The application form did not mention any thing about the policy features. Upon payment of the single premium of Rs 500,000/- we were issued a policy. The letter from ICICI Prudential life Insurance company mentioned that we can either continue or cancel the policy within the free look period of 14 days. We found the policy terms to be different from what was verbally explained to us and sent an email to [protected]@iciciprulife.com , [protected]@iciciprulife.com seeking clarifications. We did not receive any response from ICICI Prudential life, other than a standard response on how to contact them for different issues. The mail from ICICI Prudential Life implied that an officer will call us over phone. An officer from ICICI Prudential Life Insurance Company called us and explained that the features we are referring is not available. He advised us to surrender the policy to the nearest ICICI Prudential Life Insurance Policy. We surrendered the policy during the free look period citing reasons that policy features were not consistent with the what was described to us. To our shock , ICICI Prudential Life Insurance company deducted an amount of Rs 16,000+ and refunded the balance amount. Our subsequent emails to [protected]@iciciprulife.com , [protected]@iciciprulife.com , [protected]@iciciprulife.com , were returned undelivered, which mentioned that our email ID through which we communicated to ICICI Prudential Life is Un-authorized. Our only hope is to work through the officers who have introduced the policy to us. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir.
My policy No is 07640010 and i surrendered it on 5th may but the fund transfered in wrong bank account no I made various request to Icici PRudential (Patna) and ICIC Anisabad(Patna) but till date no action is takedn to transfer my account
arun sinha
My policy No is 07640010 and i surrendered it on 5th may but the fund transfered in wrong bank account no I made various request to Icici PRudential (Patna) and ICIC Anisabad(Patna) but till date no action is takedn to transfer my account
arun sinha
Dear Sir,
I surrendered my policy No 07640010 but the surrendered amount is credited in ACno, [protected] but my ac no is [protected]
I made various complain in this regard to patna ICICI prudential but till date no action was taken, Kindly do the needful.
Arun sinha
I surrendered my policy No 07640010 but the surrendered amount is credited in ACno, [protected] but my ac no is [protected]
I made various complain in this regard to patna ICICI prudential but till date no action was taken, Kindly do the needful.
Arun sinha
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1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
Icici Prudential Life Insurance — complaint of deducting amount from my account
hello sir, my name is ajay kumar, i have a life time gold policy of icici prudential life insurencepolicy number is 10130136,
my date of birth 14/02/1988
policy issue date:07/10/2008
when i open my policy then i give my account number [protected](state bank of india) for ecs system.
there are so many bounces in my policy but i pay all primium by cash which are bounced.
as per record primium of the month 07/10/2009 is bounced due to insufficiant balance in my bank account, so i pay that primium by cash as on 09/11/09. after that every transaction is clear upto dec. 2010.
in between this i changed my bank account. nd all transactions are going on due date.
but on 29/10/10, the account which i registerd when i opening my account is debitted of rupees 2000, shownig ecs of due ammount of policy of the month 07/10/2009.
i concerned to the bank, the bank manager checked out my account and tells dat by mistake policy company debit my account.
i went to policy office..... bt same there all transactions are same as my record.
so my bank manager told to claim for money on policy company. for refund the amount deducted.
details:
account number from which amount is debited: [protected]
date of debit: 29/10/10
showing the date for which amount is debited: 07/10/2009
i have my account statement details bt policy company refused for this inconviniencve. but the bank told dat ecs is made by the policy. plz give me feed back as soon as possible.
my email id is : [protected]@yahoo.com
my mobile number is: [protected]