ICICI Prudential Life Insurance Complaints & Reviews

Sir,

I was waiting for an important mail from ICICIPRU life Ins, however I was told by the Rep of Customer Care of ICICIPRU that my mail has been delivered to me and it was signed by Neeraj/Ritesh/Gullu on 11 of Nov 09. Nobody in my family is in such name, if at all these document would have been handed over, why the delivery boy has not asked any Id proof / autnonticity from the persons , who is receiveing the mail on my behalf.
Please look into the matter and out come of the complained be intimated to me at the earliest. My Consignment mail No. was [protected].

Reference : Policy No 02429982
I have been paying Rs.1000/- per month from the year 2006 onwards towards this policy . In the benefits column , you have assured a sum of Rs.1,00,000/- towards accidents n disability . I have fractured my leg and have a permanent plate fixed on my right heel bone and the expenses for the surgery have exceeded Rs.50,000/-. You say that you will be there at every step of our lives but to my dismay , ICICI refuses to admit any claim saying its a life time pension . I am so disappointed and it is not at all fair and what is the point in paying for insurance when it doesn't help when I am in need ? This has to be taken to the notice of the CEO , MRS.CHANDA D KOCHHAR . If you can really help me , I can submit all my medical reports .

Sir,
This is to state that I have worked with ICICI Prudential Life Insurance Co. as Unit Manager for one and a half year i.e from 03-Sep-07 to 05-Mar-09 and left the job on 6th March 2009. But still after all my clearances and sending my P.F form on 27th June 2009 I have not received my Provident Fund So please do me the needful My Employee Code Is 540744

Thanks
Amit Khanna
[protected]
Employee Code 540744

Dear Sir/Mam,

My PF is not received my Bank Account,

I have All Document Fillup & Send on Banglore Office submit,

Sent on all PF & ESI Document Fillup or send 3 mont is complete.

When are you send in my Account Received PF & ESI

Sir,
As I have worked with ICICI Prudential as unit Manager from 03-Sep-07 to 05-March-09 ,
My provident Fund is still awaited As I have not received it yet. So please do the needfull and get me the status of same as my Employee code is : 540744

Thanks and regards
Amit Khanna
[protected]

20.08.2009
The Branch Manager
I.C.I.C.I. Pru Life Insurance Co. Ltd.
Model Town-III
New Delhi-110009
Ref : Agent Code : 00120787
Sub: Application for Refund Renewal Fees
Dear Sir
I was the agent of your Esteem Organization with the above mentioned Code Since January, 2006. I had applied to your organization for renewal of my above mentioned license with the deposit of License Fees of Rs. 1,000/- ( Rupees One Thousand Only) vide Receipt no.[protected] dated 09/05/2009 ( Copy Enclosed) for a period of further 3 years. Since I came to know that I am not eligible for the agent ship with your organization. I request you to please refund my Fees of Rs. 1,000/- (Rupees One thousand only) at the earliest.
Thanking You

( Raman Kwatra)
Agent Code : 00120787
Address : BF-23, SFS Flats,
Shalimar Bagh ( East)
Delhi-110088
Contact No.- [protected], [protected]

Dear Sir,
I Brij Mohan Das Gupta have taken a Premier life pension plan from your company(ICICI PRUDENTIAL) last year in the month of september with annual premium of 500000, with the reducing premium option of 60000 in next year,but now when i was submittting the 2nd year premium of 60000 than i was told to give a cheque of 1 lac,stating that my premium payment option is of 3 years as mentioned in the appication form ,when i looked in the copy of form attached with the bond there i saw a overwriting in premium payment option & my fordge signatures on it.I was very shocked to see the same & fealt myself cheated on this action, is this is what your company do. I also enqired my fund value it was something around 502000. But i am very disappointed , this is a pure case of fraud & forgery & i have lost my faith in the company, so i will request you to pay my entire money back ( my principal amount ) which is 500000 ,i do not want anything else from your company . I also discussed about the same with Abhishek shah who came to me for the policy he showed me the photocopy of the proposal form along with all the documents which i handed over to him as he keeps a photcopy of the same for his own records,there was no overwriting in that,the same has been done once the form has reached the office & your officials have done the same.

REQUEST HELP FROM YOUR SIDE TO GET MY WHOLE MONEY BACK AS I HAVE LOST MY FAITH IN THE COMPANY

Dear Sir,

Recently I have purchased a new policy (Life Stage Assure Pension Plan) from ICICI Prudential Life Insurance company. I have filled all correct information in the application form. But when I received policy documents, my name & nomination name are wrong on policy documents. I have complain for this to the company and told to provide me corrected policy documents but they told me to issue a duplicate Policy Document I have to pay fees for that though It was not my mistake.

I have Xerox of application form and I have already given application for the same to company through Insurance Agent and email. But i have not received any satisfying answer.

Please Help me.

Dear Sir or madam,

I am advisor of ICICI prudential life insurance company and I have lodged the below mentioned complaint in [protected]@iciciprulife.com about the froud by Mr.Vikas Kumar, please read the below mail:

Quote:
"We came across Mr. Vikas Kumar through My wife's school friend Mrs. Archana.
Mrs Archana is also one of the advisor under Mr.Vikas Kumar.

We gave her 03 Policies of my son whose details are mentioned below:

Policy No. 09871903, 09884123 &[protected]None of these policies are under Archana, 02 Policies are in the code of Neha bassi & one under Baldesh Kaur whom we dont know & have never met)

For detailed information regarding the above policies I used to call Mr. Vikas and slowly he got succeeded by gaining our confidence in him and slowly he told us to also become advisor under him.

After due course he said over phone that ICICI has alloted Dummy code to my wife and she can start doing business he also assured that she will get all the respective benefit which a advisor deserves.

My sister inlaw had lot of faith on my wife and my wife motivated her (Mrs. Seema Chadda) to invest in ICICI for more benefit instead of fixed deposits in natinalised bank.We further assured her that we will pay you off the entire commission.

The Policy No. of Mrs. Seema Chadda are 10175110 &[protected].5 Lakh)

We never received the complete documents till date as he had stucked of the documens from the file and Mr. Vikas personally handed over the loose policy welcome kit after the freelook period. When I asked Vikas that the documents are not complete he said that "there were empty papers which were not necessary so I had stucked those off," when I insisted to courier me those papers he started lying that you have received duplicate copy of welcome Kit the original will come after some time.We had complained to customer care lot of time but till date we have not received the complete documents recently again we have lodged complaint on 07th October.

I also introduced Mr.Manjinder my colleague he also invested his money in ICICI SIP policy whose no. is 11157939.That also gone into Neha bassi account.

He also told us that we have won Microwave oven but we never got.

I made lot of follow up for the commission amount with Vikas but he always befooled us by saying that your commission is 1.5% for the policy of my sister inlaw.I doubted on him and inquired about the correct commission amount which I came to know was around 7.5%.

I asked him about this but from there onward his way of talking was totally changed.

I complained about him in the hoshiarpur branch but nothing happened, I also sent a mail to customer care but we had not received any feed back. Further Mr. Vikas started ignoring us by not picking our phone call. He also further threated us that he will terminate my wife wife from the advisor. When I called from my friends phone he picked up he told us that he is leaving this country and is going abroad shortly, so do not call to me now.

I then personally visited your Jalandhar branch on 04th June 2009, and met him where he laughed at me and said do whatever you want to do no body can do anything against him. I met Mr.Varinder Prashar and told him about this, he was so nice and assured me that he is going to speak with Vikas and would try to sort out this matter on good faith basis he further told me that Mr.Vikas will call me before Monday but it did not happened as Mr. Vikas is in a impression and believing that no body can do any thing against him.

Due to such incident we have totally lost our interest to do furter business. There are still lot of my clients waiting to invest but this fracturing experience is not allowing us to do so.

I am attaching the copy of written complaint given to Mr.Prashar.

SIr, I am now just looking upon you for Justice and would be greatfull if you can kindly provide us the same. The Premium amount of one policy of Mrs. Seema Chadda was due on 15th october and I was waiting for the advise of Mr.Prashar & today he has told us infront of you to provide a application of misselling. If he would have told us ealrier why woudn't have we done this.He is totally dedicated to his work and may be he didn't got time to convey us the same.

Sir, Kindly help us to withdraw the policy of Mrs. Seema chadda and we do not want to take any action against any one only for the sake of humanity as Mr.Vikas also having a family but only would like to request you to give him a lesson so that he can not cheat and betray any one in future which will be also beneficial for him and his family.

UNQUOTE

Please suggest any solution

Dear Sir,
ICICI Prudential Life Insurance do not care about the customer. Once you have deposited the first premimum, they will not care about your service with respect to name printed in the certificate, mailing address even they the customer care telephone number (for Jharkhand[protected] is non-existant so that you can not ring and lodge your complaint. This situation is the case of ICICI Prudential Life Insurance of Dhanbad office Jharkhand. I had deposited my cheque on 7th July 09 bearing no. 388096 of SBI, Dhanbad for Rs 10, 000/- and Rs 10, 000 in cash.

I would like you to take necessary steps for speedy redressal of my complaint.

Dr. Raj Shekhar Singh
Qtr. No. IV/30, CIMFR Colony
CIMFR, Dhanbad, Jharkhand - 826015

I surrendered the above mentioned policy on 12th Oct. I was told that I would be getting 401000 as the surrender value. But, today the value credited to my bank account (SBI bank A/C) was 371000. When I inquired about the short credit of 30000/-, the guy told me that they have been credited to the 3 credit cards that I've used in the past. Now please address my questions.
-> 2 of my 3 credit cards have been closed; On what basis can ICICI do so without my consent?
-> When I was promised that all the amount will be credited to my Bank account the cheque of which i deposited, why they did so even without calling me?
-> This is height of shadowing the customer.

Please address my questions. This is against the interest of customer. I would take appropriate action after getting your reply. I am frustrated with the action of ICICI and will probably end up all my relationship with ICICI henceafter.

To,

Sub:- Non Receipt Of Surrender Value ICICI Pru. Life Insu. Co. Ltd.(Policy No. 04015643 &[protected]

Sir,
I have Submitted These Two Policy Bonds along with Surrender Application to ICICI Pru. Bareilly Office by Courier .These Documents Received by ICICI Pru. Office by Mr. Hartoj Singh Bhasin (Customer care Officer) on 29th Aug.2009.But Now so many days have been passed but there is no any response from their side.
The bareilly branch are not giving proper information about my surrender value.
Plz look this issue.


Policy Holder Name:-Dr. Parul Priya
Policy No.:- 04015643

Policy Holder Name:-Dr. Parul Priya
Policy No.:- 02166287

Address:- 28,Krishna Park Colony
127,Civil Lines
Bareilly-243001
Mob No. [protected]

RESPECTED SIR/MADAM,
I am an advisor of ICICI PRU LIFE INS. CO. LTD. from from last 10 months. my advisor code is 00892824. i have won a lot of contest during this period. but i did not received my contest gift and also not received my commission till date. I have already submitted my PAN no and my account no. which can show in my PACE ASIA. My account no. is [protected] bank is PUNJAB NATIONAL BANK , KHERA BAZAAR, JAGADHRI, DISTT. YAMUNANAGAR. please kind attention to this matter and reply me as soon as possible.
Regards.
REETA SHARMA
[protected]

Dear Sir,

My ICICI Lombard Health Insurance Policy Number is 4034/FPP/03808575/00/000.

I have made 10 (Telephonic complains) related to my mother's health problem to TTK Health Services

Please note that my claim numbers is as follows:
BLC-07-09-CN-L14084.

CLAIMANT NAME : ANJU CHATURBEDI
TTK ID NO : BLC-IL[protected]/A
POLICY NO : 4034/FPP/03808575/00/000.

Please note that I have received a letter from TTK saying that they required few orininal documents related to the mention claim and the same was send them accordingly.
Even I have spoken to your service offcers for more than 10 times but always I have got the same revert that the case is under process.I am really upset with such a slow process.

I hope to solve this problem by reporting this to you.

Looking for your kind help & support to release my claim as early as possibe.

Thank you very Much. You can also call me at [protected].

Your Faithully,

Rati Chaturbedi.

I had submitted for redemption folio no 3135600/66 pertaining to ICICI Prudential MF on 16/9/09. Till date I havent received credit into my account.

When I called ICICI MF's toll free no, they informed that there was a possibility of rejection of ECS and that they would get back to me.

Nobody had bothered to revert back to me or inform me about it.

I find that settlement which should ideally done in T+2 days has reached no where.

Under the circumstances, ICICI MF should either pay me interest for delayed payment or pass on the benefit of higher NAV as this delay has happened entirely due ICICI's fault and that since the SIP instalement was debited to the same bank account, I see no reason whatsoever that credit should be rejected.

I hope that this case is taken up immediately and revert back to me asap.


C Sundar

It has been almost more than a week that I am not able to log in the website of WWW.ICICIPRULIFE.COM
nor am I able to switch my funds as the market have shown some positivity. Is it going to be like this always or will there be any assistance provided to rectify the said problem. Kindly revert your feedback very urgently.

Hi & Hello To all..

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Dear Sir,



I need help.



I have ICICI Prudential life insurance .Policy No:04336092.



At the time of taking policy I had opted for ECS option. But ECS was rejected . After that I had started giving cheuqe each month as per their advice only.



But last year I had given cheque(ICICI BANK) , but it doesnot get cleared. Bank replied that they hadnot received any cheque. And Prudential didnot able to answer anything.

I shifted from Mumbai to kolkata and I start giving payment from my ICICI Bank Netbanking option and stop giving them cheques.



But last month Prudential deposited one cheque, whch i had not issued last month.



Since December,08 till today i have not issued any cheque to Pru, as its very difficult to track and I had a very bad expreince for the same in past..



Plz find the cheque details :-



Date:- 28/08/2009
Cheque Number:-554049
Favouring:- ICICI PRUDENTIAL LIFE INS CO LTD Amount:- 1,500.00


Request you to kindly help me for the same, as from Prudential I am not getting any response. They have refunded 1500/- bcz payment which is going from my ICICI Bank online that also gone.

But I need photocopy of the cheque. And aIso want to understand when payment is going every month, then all of a sudden why they deposited cheque without any intimation.



2 months back I had visited Kakurgachi Branch, Kolkata also just to satisfy myself that payment and my policy is going soomthly. And Branch people says that everything is normal, after that also i m suffering.



Also my concern is that when somebody is not paying installment , then due payment, charges will be there immdiately, or may be policy lapse letter will send across.Then why Prudential takes almost 15 days to solve this. I had received refund on 1st of october that also with long followup.



I hope I will get your help and proper response



Thanks and Regards,

PAMPA S.

+91 [protected]

I am Ms. [censored]al Wakhariya, Having a life insurance policy with ICICI. no. is 03057867. My agent name is Mr. Dipesh Ghiya based in Akola Maharashtra. I was giving money regularly to him but he was paying it late. Die to which the policy got lapse also. Now the company charge 6000 fine. Second thing I been reqyuesting mr. DIpesh for complete statement of payment since 15 days. I was told on october 1st 2009, to to fax the request. I did the same or 3rd of october 2009. Now they are saying they havent received the fax. I am fed up now. More than that I am working I cant go every now and then to fax. Please take the corrective action immediately and get my lose repaid.
Thanking in antticipation.

GUD EVENING SIR,
I AM AN AUTHORISED ADVISOR OF IRDA FROM MARCH 2007 TO 2010. AND I M WORKING WITH ICICI PRUDENTIAL LIFE INSURANCE LIFE INSURANCE. I MADE A LOT OF BUSINESS THERE. BUT NOW THEY ARE NOT PAYING ME THE RENEWAL COMMISION THAT THEY COMMITED WITH ME IN DOCUMENTS... PLEASE FIND A SUITABLE SOLUTION FOR ME...
THANKS A LOT.
MY DETAILS ARE AS:-
HITESH GOYAL
[protected]
ADVISOR CODE:-326678
[protected]@YAHOO.CO.IN