Indian Oil Corporation [IOC] Complaints & Reviews

My LPG distributor refuses to book domestic LPG cylinder even after 15 days of the receipt of last delivery; and returns us saying that it will be book only after 21 days of the date on which last booked cylinder was delivered. This happened today also. Is there any such rule?

Details of my domestic LPG customer card:

Card Serial No. 2000A 214408
customer no. S-14455
SV no. 2227808

distributor code: 81011166
ditributor name and address:
SHASHI GAS SERVICE,
1222, DEVKALI ROAD,
FAIZABAD - U.P.
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Dear Sir/Madame,
I hereby want to draw your attention towards the inconvenience and misbehave done by the local staff of Indane Gas agency of lalitpur (U.P) which is owned By Mr.Dushyant Badoniya of Mehroni.

Sir i am the consumer of LPG in lalitpur with consumer No 4393 on the name of my father J.P.Goswmi.

Sir,the supply of LPG gas is quiet irregular they book the No.after 21 days of previous delivery...

My mom Customer ID 015538 under Gas Agency M/S Fancy Cook 3/1 Sadhanhari Mukherjee Rd James Long Sarani Kolkata 34 Ph 24588400, 24458113 is in the habit of sending LPG gas refils inspite of not booking . Claims to have booked by phone but the real motive is to obtain Tip from my aged mom. Cause having occured this type of incident twice requets for advice whether this action of harrasment & fraud can be dealt under IPC or consumer Forum.

Even after 45 days, gas is not delivered. Is there such acute shortage of gas. HP gas agencies deliver gas within a few days. Why so with this Indane gas agencies , specifically Sandhya Gas agencies. Are they selling cylinders out? Public say goes that these can be sold out at a black price of Rs.550. We have additional cylinder too. But, one cylinder does not come for 45 days, which is the booking time for next. This causes much problems....

dear sir,

indane gas dealer FUEL CENTRE , of 38 .B.T. ROAD, NEARBY RATHTALA, BELGHORIA, has not accepting the booking for new cylender before 21 days of deliver the previous cylender. after booking then they are taking another 14days to deliver the new cylender. please think how we can survive in a single cylender for 35 days.

If this a rule then request you please published in daily newspaper that you can not deliver the domestic cylender before 35days. fyi. the dealer are making money by supply the sylender to the business man and they creating a crisis for us.

so request you please do the needful and oblige thought we can get the sylender within 10-15 day for deliver the previous cylender . my consumer no is FC 2316

I am consumer being harassed by Indane dealer Guru Kripa agency in Vyapar Kendra Sushant Lok Phase-1 Gurgaon.

Its impossible to call up and register a request for gas supply with this agency as they dont attend their phones :
[protected] and[protected].

Its so inconvinient to bok gas through them.

Can some action be taken against them???

harassed customer

GK -16070
Shalini Baisiwala

I have booked for a refill cylinder at Balaji Gas Agencies, Pollachi, Coimbatore District (Indane Gas Agency) on 22.08.2009. But, till today (14.09.2009) they have not supplied the refill cylinder. When I am asking the enquiry counter about the delay, they simply say there is no supply of load from the Indian Oil Corporation. As I am having a single cylinder connection, it is very difficult to face the cooking needs. Moreover, they were not book for the additional cylinder connection, saying that there is no supply of documents for the addtional cylinder booking.
Kindly look in to the matter and do the needful please....

Sir,
I HAVE BOOKED A GAS CYLINDER ON[protected] ON CONSUMER NO.Y-3483 BUT TILL TODAY(13.09.09) EVENING THEY HAVE NOT DELIEVERED THE GAS DESPITE THREE REMINDERS.THERE HAVE BEEN REPORTS THAT AGENCY IS BLACK MARKETING THE CYLINDERS AND HARRESSING THE AUTHORISED COSUMERS.

KINDLY TAKE STRICT PUNITIVE ACTION AGAINST THIS AGENCY UNDER ADVICE TO ME.

PREMSINGH
CONSUMER NO.Y-3483
Complaint agaist Gas Agency-Yadu Indane Gas Service D-33 Site-4 Sahibabad Indl. Area Sahibabad, Ghaziabad UP

RES:15/380 VASUNDHARA GHAZIABAD UP-201012
M-[protected]

As I have been transfered to gorakhpur, I formally transfered my gas connection (Indane) to gorakhpur by depositing the cylinder and regulator. on 22nd august, 2009 I deposited two copies of transfer receipt at Mahendra gas service Gas, Mohaddipur, gorakhpur.not replying. Dealer is DEMANDING FOR FRESH ADDRESS PROOF and i have not so foras i am living in rented house.

To
Respected G.M.Sa.
Rajasthan State Office
Indian Oil Corporation Ltd.
Rajasthan
Sub:-To Release our Servo Shop Deposit
Res.Sir,
I myself dealer of Nakoda Filling Station Nimbahera status that

1.I have deposited Rs 50000.00 on 01.08.2000 at DOLG Jalampura Chittorgarh by DD No.[protected] of Bank Of Baroda branch Nimbahera and collected receipt No.00247 dt.01.08.2000 duly signed by Rajendra patni DOLG Operator’s have deposited servo shop deposit by name as Nakoda Oil Center Nimbahera.
2. Corporation did not sign any agreement with us and not provided any facility as signboard, furniture, fixture, computeretc.
3. After that we have write many latter to refund our deposit but all in vain.
4. Mr. I.L.Negi visited our R.O. and collected our original receipt an indemnity bond and a request latter from us to refund our deposit but late he transferred and we couldn’t get any response.
5. In many Dealer Convection I have raised this matter but till no response.
6. At Dealer Convection Udaipur you took seriously this matter and we have submitted all necessary papers to Sh.Girish Jain.
7. It is requested to respectfully that please look this matter and oblige us.


Thanking You
Yours truly,
Narendra Kumar Chaplot

Nakoda Filling Station
Nimbahera Rajasthan
[protected]
[protected]
14.09.2009

Sir,

I am a customer of Indane LPG Pupri, Janakpur road Sitamarhi,Bihar. Me and my mother have been running since last two month for the re-filling of my LPG, But all the time they have same excuse--"We are out of stock". But the truth is --"A big black marketting has been grown up in last couple of years by selling all the LPG to Nepal border side peoples, because they are getting nice money for that" . We can not complain this to police or MP or any high profile persons, because people belongs to these catagory are getting LPG easily (Special quota for special peoples).

My ultimate concern is we all are aware of the truth that --we are living in this nice corrupt world. But everything shold have some limit.

can anybody have some suggestion who can help me out of this ??

Thanks and Regards,
Abhishek
Indane LPG consumer
Pupri, Janakpur Road,
Sitamarhi
Pin:843320

Respected, sir/madam
Myself DHANANJOY MANDAL (Consumer no. -14084) is a customer of indane gas
service from the M/S Satyen Gas Service, Station road, Islampur, Uttar Dinajpur, West Bengal, since 10.3.2006, also live at Islampur, U/D. My complaint is about double cylinder booking. I had gone several times in earlier for double cylinder booking since last two years. From the Gas agency informed me every times that there is...

Dear Sir,

I, Ranu Dey, vill+p.o.-kamalpur, District-Bankura, w.b.-722137 (CONSUMER NO.-12869), am facing a lot of problem in booking my gas cylinder. My messenger was attended with domestic gas consumer card on 11th sept,2009 for booking of Cylinder after 37 days after last booking. But CHANDRA GAS AGENCY, MACHANTALA, BANKURA (dist. town), W.B.-722101 refused to book on that day i.e. 11.09.2009. According to them a single cylinder would be supplied for TWO MONTHS as "A SINGLE CYLINDER SHOULD SERVE FOR 2 MONTHS!!!". They told my messenger to come after another 10 days and recieve the gas after 20 days. More over they needs a separeate application to book the gas each & every time.

Dear Sir,
I am lodging this complaint on behalf of my father who is the consumer of the Indane LPG.

Consumer details are as under-

Consumer ID- LB/29985
Consumer Name: Ramendra Nath Mistry
Consumer address: East Gurdah, P.O.-Shyamnagar, DT.-North 24 Parganas PIN-743127, WB

Indane LPG supplier details:
L B Gas Service (Code[protected]
32 East Ghosh Para Road, P.O.-Athpur, PIN-743127, WB

Complaint details-
We had taken the above Indane LPG connection on March 3, 2006. We further applied for the 2nd cylinder on August 13, 2008.
Since after making the application for 2nd cylinder, we have been kepping on contacting the agent and as on today there is no reply from them. We badly require the second cylinder. Although the above agent is not ready to issue us the second cylinder, we heard that they are issuing cylinder in black market.
In addition to above, on booking the refill they are delivering the same fater 20 days where as the agent is selling the LPG refill in black market.
We have a very hard time in family.

Your kind help is highly appreciated.

Thanks & Regards,

Ranajit K Mistry

Ph. [protected]
[protected]

sir/madam,
I ,Mrs.paromita roy ,residence of Bahadurgarh ,Haryana, having a connection of domestic gas from ,RAM GAS SERVICE,JHAJJHAR ROAD,BAHADURGARH,HARYANA,PHONE NO:[protected],[protected]DISTRIBUTOR.).Staff of this distributer does not know,to interact with the customers.Two lady staff of this distributor ill treats customers very badly,at the time of gas booking also ,on telephone they do not communicates properly and their behaviour is very indescent.sometimes they use very very bad words which is very very humiliating and is not expectable from IOCL dealers.
This gas connection is on my husband mr. Pranab roy.our customer no is -R16191.

I hope due attention must be given to my complaint, so that from next time we do not have to face such ill treatment.
thanking you

I have been running my Maruti 800 for a good 8 yrs which has got a fuel tank of 28 liters. All this while a tank full has never exceeded 23-25 liters (the moment the needle touches E ) and that costs me somewhere around 1100 rs when the fuel charge is 45 rs a liter in new delhi. yesterday was a very surprising day. the fuel needle had touched E and i went for a fuel refill to INDIAN OIL petrol pump ( moolchand motors, vasant vihar, near priya cinema , new delhi ) , and to my surprise the gentleman there filled my car wid 29.13 liters of petrol for 1300 rs!! Which is not even the capacity of the fuel tank. and that too when 3-4 liters was already there because the needle had just touched E. I feel i have been cheated and duped. and on asking he just escaped by saying that "maruti mein itna hi dalta hai " . I am very annoyed by their unprofessional behaviour and want to lodge a complaint against their cheating cheating attitude. And to an extent i want refund of fuel/money.

Respected Sir,

I try to booking for Gas Bottel on contact No :[protected] on dated[protected] from my BSNL and reliance and Vodaphone Cell then No one pickup phone ,,,,sum times Busy and Ringup only between 11:30 am to 12:15 pm onward,,,,,,,, It's gambling from agency owner and I waste our time to personnel reach at agency location and waste our valuable time and money,,,,,,,,,,my personnel request to U sir,,,, do the needful action before cross checking of my request and then after taking proper action by law and order,,,,,,, my family member attach with Vadodara District Court, BAR Association Committe due to reason I M transpernt in say to our real problem ( from Acme Agency-Makarpura, Vadodara ) ,,,My contact No : [protected], [protected], [protected], [protected], [protected]-52, [protected],,,,,,, I hope you taking any needful action in very short time,,,, I hope from your side to your feedback and reply,,,,,,,,,,Thnx,,,,,,,,,Rakesh Patel

I am P.AJIT working in Neyveli Lignite Corporation and having gas connection with Indanedealer Gosaka agencies,Neyveli,TN for the past 15 years .Last week when I contacted the dealer to book gas cylinder he was demanding ration card for booking the gas. When I informed that I am not having a ration card, he wass demanding me to produce a no ration card certificate from Taluk office.On further asking he is telling that state govt,TN is asking for such certificate if ration card is not available with the individual for booking cylinder.This seems to be strange for me.Hence I request you to kindly check whether such certificate is mandatory for booking gas cylinder in Tamilnadu.Kindly take up tha matter with Indian oil Corporation and get the exact requirement for further action.

Sir,
I am one of the customer of Inden gas. My consumer no. is 8347 Our distributor is --- PAL ENTERPRISES in Bauria (Dist.- Howrah, W.B.). My problem is every time after booking they are not send the cylender in time although several times request by phone[protected]. Many times they are not receive phone call. My last booking date is 29.08.2009, till today (10.09.09) 2.20PM I have not receive any cylender.
I have a single cylender, I applied for double cylender before six months but there is also no result.
Please see the matter.
Thanks & Regards.

Pronab Roy
Ph.[protected]

We have two cylinders and the regulator as well.
When I went to transfer the connection in late 2008, I was asked to get the voucher with the hologram. I tried looking for it, but could not find it. The agency should have told me that in the absence of the voucher there is an alternate process
In June 2009, when I went again I was told that the connection has been surrendered. The staff and the owner were fairly indifferent. The staff also asked me to sign on a blank page, which I refused.
Next day I met the owner and he showed me the photocopy of the voucher with my forged signature on the reverse.
I suspect the voucher was never given to us in the first place and we thought that the book was enough.
Obviously, the agency used the voucher to prepare the refund in cash having no records of who took the money. That’s surprising though
You now tell me that the regulator number does not match. Well I have an Indian Oil property. Would your selves be kind enough to check – who was issued the regulator that I have and when was the regulator number written in the voucher?
Please scrutinize all documents relating to this case.
We would be happy to get all necessary papers that we have.
The modus operandi is very clear and a proper investigation would reveal as such.
In our busy schedules it would seem rather ridiculous that we will pursue the case to this extent. However it is not so much about the money but the fact of being fair and honest.
In our earlier email we had mentioned all the numbers mentioned on the regulator. Let us know if there are any other numbers that refer to the regulator.


Regards,



Rajiv Banarji,




[protected][protected][protected][protected]

From: anupama [mailto:anupama.[protected]@abcconsultants.net]
Sent: Tuesday, September 08, 2009 12:28 AM
To: [protected]@indianoil.co.in; Banarji, Rajiv
Cc: [protected]@indianoil.co.in; [protected]@indianoil.co.in
Subject: Cheated By Anushka Gas Agency - Our Reply



Dear Adesh,





Request to kindly keep my husband marked on all communications .



First of all we really appreciate all the communications and follow up on your part .Thanks for your mail.But unfortunately this issue cannot be closed for us as valuable consumers of Indian Oil ………………….I was busy during the day hence could not reply.



We have the Indian Oil connection book / Regulator / 2 cylinders with us which we have taken from Anushka.Rajiv Banarji is my husband and the address in which the connection is in our nerul address where we resided first and post which we have had gas delivered on our Belapur; Artist Village Address .We can show you documents pertaining to these (I am sure all our addresses will be documented in your records too ).In Dec 2008 Someone has forged our signature and taken our deposit money more than 3 years after we move residence from Belapur ( If some external party did it this it would be a really long gap ….. to wait and watch that our the connection still exists at nerul and gas was not transferred at our new address . ) .So it is quite probable that someone in the agency who knew about details of our connection thought we were not coming ever and took our deposit money in Dec 2008 .How he has managed the fraud without anyone knowing apparently is for you to investigate ……………. You want us to come to your office we are willing to do so… and get to the bottom of this with all our credentials / address proofs / identity proof .





We are not aware how the regulator number is monitored at Indian oil ( whether the distributor gives it to you / or you record it when we get the connection( if so was it done instantaneously in a computerized indianoil record / documented mail send asap ) and who has filled the regulator details on the form on our behalf ( Anushka / or Indian oil and when exactly was the number filled ) ???? Was it recorded at Indian oil - if so by whom and was it on the DAY THE CONNECTION WAS ISSUED TO US or was THIS DETAIL FILLED LATER?



We have a VERY SERIOUS and GENUINE case here and the explaination given below by you is definetly not sufficient to us as consumers to close the case without going into details of how the regulator number and the rest not matching with our story ( as this is now more concerning for us / and should be now a very serious concern for Indian Oil also ).





Something is seriously missing here and we want an investigation on this as customers of Indian Oil .We would also be interested to know in whose name this regulator number is that we have in our possesion……… as you have all the records we are sure you can help us with that detail too. And how are we in possession of the regulator ????



We would be very keen to know that…. How come we have a Regulator with unknown number / 2 cylinders / gas book which is not registered at Indian Oil in our name currently and has Indian Oil Stamped on it .We can bring it and show it to you .( I think this should be an extremely serious concern for such a reputed organization like Indian Oil where strict and good records are kept and is very stringent process maintained too ).How have we got the Indian Oil property ….. from Anushka or anywhere else (if Anushka is not showing our regulator number in his records)?



IS the regulator issued to us with Cylinders in someone else’s name ………………….??????? Or the regulator number was put in our forms much later ??????????????



Please let us know as this will prove further that Anushka is into much more deeper into fraud than we all thought initially.And this is probably the proof you have been looking for .We cannot give up the case as genuine customers we are even more concerned about the entire episode now.





We would like to have a resolution to our case as we are genuine here and the more we are going into details looks like there is more complication here.Kindly need your help to resolve .



We would really like to know how our regulator number does not match in our name and whose name is it issued on in your records and how has Anushka issued it to us …… ?????.I think this is a very serious concern for not us only but Indian Oil now and you should find out what is the fraud here and how do we have Indian Oil property (issued by your agency )specially when apparently our regulator number is not even in our name ……??????????



Thanks for your help and will now look forward to your reply and similar prompt action.We know you can get to the bottom of this if more investigation is done.



Please also let us know if there is anyone else also we need to approach at Indian Oil also we are willing to do that too.This also is a matter of principles for us now along with our deposit money .



Warm Regards,

Anupama Banarji