Indian Railways Complaints & Reviews

sir,
I have booked my luggage from BHARUCH (gujrat) to BHOPAL dated on 29/4/13. The receipt no is H 686253 of railway station BHARUCH. Till date I am unable to receive my luggage at BHOPAL. I enquired to bhopal station to enquire about my parcel. They told me to enquire at BHAruch. I approached Bharuch station parcel office. They told me that they had send it on dated 30/4/13. I requested them to enquire about the position of my luggage BUT they refuse saying that once they have booked the parcel in the train it is not their responsibility to search about that. I travelled a distance from BHOPAL to BHARUCH & BHARUCH to BHOPAL but no fruitful result was there. I AM IN SINGLE CLOTH & HAVE NO MONEY TO perchase anything,cloths,books,etc. &SPEND ON RAILWAY Because each & every step of loading –unloading luggage they ask for money.
I had lodge complaint in DPG (REG NO-DPG/R/2013/80183)dated on 3 june 2013. But on 12-7-13 my case was closed by saying that your luggage was dispached. Your information is-
it is to inform you that the said packages were booked from bharuch to Bhopal LT No 686253 dtd 29.04.13 . The same were dispatched in train no 12961 on dtd 01.05.13 rear SLR no 921285 2nd compartment . The packages were booked via Vadodra , Ratlam . Tracing of consignmant is being done. It is requested to approach the destination station for delivery of consignment.
I went to Bhopal parcel office many times, but I was unable to receive my luggage. I WENT to indore, jabalpur & Ratlam also, but I didn't found my luggage. I send letters to Vadodra, ujjain, ratlam, nagada & Bhopal Railway stations. I received call from complain control vadodra with the same information as ABOVE MENTIONED.
I am surprised & shocked to know about INDIAN RAILWAYS service & DPG RESPONSE

I was trying to book a ticket today. I logged in first time before 10.00 AM successfully. But around 9:50 AM I logged out and tried to log in to the irctc. But I got a message that I cannot log in as my account got deactivated.

Just want to ask IRCTC the following.

1) May I know the reason for this ?
2) What mistake did I do can you tell me ? I have been using my account for last 5 years.

I want to give one suggestion to irct:

Please don't do this kind of activities and play the emotion of a common man without any reason.

Kindly activate my account immediately.

My user id: sarojhp

Regards,
Saroj

Hi,

I booked the train tickets on 18th Jun 2013 for Barauni to Howrah.
The ticket's PNR# is [protected] and TDR was filed on 23rd June 2013, as the train was running late for more than 9 hours.
I called up IRCTC and they are saying IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer.
I need my money back soon as its already too late.

Regards,
Anupam
Mobile: [protected]

Dear Sir,

I Am Purchase Ticket In lokyamanya Tilak terminus Dated 22.07.2013 Time 13.40 Train No 15017 Departure Date 29.07.2013 Train Departure Time Is 06.35. Pnr No is[protected] Ticket No 40713991. there Are 5 person name mention In This Ticket.
Due To Some problem I m Not Traveled In The Same Date (29.07.2013). I m Cancelled The Ticket As Dated 29.07.2013 Time 09.15 The Reservation Cleark Says me this ticket can not be cancelled because of train is departure. but as per norms my ticket has to be cancelled 6 hours after departure.
Sir Please Revert back me What I can Do. I want my Money After Deduction Government norms.


regards
Ajit yadav

DearSir/ Madam,

I regularly book e tickets from I pad with my regd users name. KVRMurty. Some of the bookings failed in the last stage of booking and status shown is. Not booked. But when I verify my Refund status, the remark is. Settlement failed. Does that mean that I will not get back my money at all? Is Thera way out to claim the refund. There are many such instances, but it the first time I have noticed.
I am giving three such nos to start with. [protected]. [protected]. [protected]
Thanking you,
Yours truly,
K V R Murthy

sir,
there is a growth of rush of general public with general tickets or no tickets on the reserved compartments of express trains specially on sleeper classes when the train passes through Bihar / Jharkhand regions. this does not only make the situation of reserved passengers uncomfortable also increases the chances of theft and any other unfair means on that trains or couches. which does not only endanger our private properties but also public properties. and the main thing is that no one is there to check them neither TTE nor the RPF / GRP personnel. on result of this they do whatever they want even they make the person stand who is having valid reserved ticket and occupy his seat or berth .
sir the person with valid reserved ticket is paying full fare of the seat and reserve his/her seat for his / her convenience then why not railways is not looking after his / her convenience or comfort for which railways is taking extra money for reservation.
sir please look into this matter. this is growing day by day . now they are entering in sleeper classes if this is not stopped they will start entering 3AC then 2AC classes also.
thanking you with regards
soubhik chatterjee

SIR, MY WIFE SEEMA AGARWAL WAS TRAVELING IN TRAIN NO 13240 ON 23.05.2013 FROM MATHURA TO VARANASI ALONG WITH MY 3 CHILDREN AND ONE OF MY LADY RELATIVE THEIR PNR WAS[protected] &[protected] .THEY WERE TRAVELLING IN COACH NO B-2 THEIR SEAT NO.’S WERE 9,15,16,24,53. IN NIGHT AT ABOUT 11:30 TRAIN REACHED MATHURA JUNCTION . THERE T.T.E. MR.B.B. LAL WHOSE DOC NO. WAS 243 ALSO BOARDED . HE STARTED CHECKING THE TICKET AT 12:15. DURING WHICH HE MISBEHAVED WITH MY WIFE IN A VERY WORSE WAY.HE ALSO USED ABSURD WORDS & ABUSES THAT CAN'T BE QUOTED HERE. HE ASKED HIM TO VACANT MY DAUGHTER CONFIRM SEAT NO. 53 IN B-2 WITH WAS IN NAME OF MY DAUGHTER NAME SONIA AGARWAL. HE ALSO MISBEHAVED WITH MY CHILDREN & ATTENDANT, WHO WAS TRAVELING IN SLEEPER CLASS & HAS COME TO ADJUST HIS LUGGAGE IN COACH. SIR THE MOST SURPRISING PART WAS THAT T.T. MR.B.B. LAL SOLD OUT MY DAUGHTER SEAT NO. 53 TO SOMEONE OF VNS ,AFTER TAKING SOME AMOUNT FROM THE SAME.IT LOOKS HE WAS HEAVILY DRUNKS.THE WHOLE NIGHT THEY WERE DISTURBED & NOT ABLE TO SLEEP. WE REQUEST TO YOU PLEASE GO THROUGH THE MATTER IN DETAIL & TAKE NECESSARY ACTION AGAINST HIM . WE ALSO REQUEST YOU TO PLEASE REFUND BACK MY TICKET AMOUNT. WE ARE LODGE COMPLAIN ON IR WEB PORTAL BUT ON 12.07.2013 WE RECEIVED A MESSAGE THAT YOUR Your Complaint No.: W/NC/AGRA/[protected] has been attended to and it is now closed.
WE HAVE NOT BEEN UPDATED REGARDING ACTION TAKEN AGAINST THE ACCUSED MR. B.B.LAL.

The Thivim Railway station in Bardez taluka of Goa has been an "A" category station on the Konkan Railway network for years. However, for some unknown reasons, there is just 1 night train to Mumbai with a scheduled halt at this station, that is the 10112 Konkan Kanya. On the entire Konkan Railway line, all "A" category stations have numerous halts. Besides, all night trains halt at "A" category stations. For instance, all night trains to Mumbai or for that matter almost all trains halt at the other "A"category stations like Udupi and Madgaon. However, for some illogical reasons, the Railway Board does not allocate halts at Thivim. The monsoon may been a slack season. However, post October, it is a normal trend to see long waiting lists for the 10112 Konkan Kanya at Thivim, being the only night train to Mumbai. Post October, it is a normal trend to see 500-600 passengers with reserved tickets entering compartments at this station. What kind of politics is this?? Why is a station earning handsome revenue left with just 1 night train. There are another 2 night trains to Mumbai, namely the 12134 MAJN-CSTM Sup Express and 12620 Matsyagandha Express. Now these 2 trains halt at all "A" category stations, except Thivim off course. Additionally, these trains halt at some lesser known "B" grade stations as well. If you check the list of train halts on the Konkan Railway, almost all "B" grade stations have more trains halting on their platforms than Thivim. I understand, on paper the Railway Board is supposed to allocate halts such that everyone benefits. Why is Thivim just left out here? It is a shame with such few halts at its platform, yet the station has a tag of "A". Politics is the biggest industry in the INdia and influences all aspects of life in India. The reason for few train halts at Thivim can be attributed to politics. It only means that our Goan politicians do not have any control over the railway activity in the state. I will not be surprised if within the next few weeks or months, the authorities downgrade Thivim to a "B" or "D" category station as this will ensure no one questions the very few halts at this station. To tell you a fact, I do not expect anything better in the weeks or months to come

Dear Sir/Madam

I have booked a 3AC and a sleeper ticket for two person on 1-5-2013 in the train 12987. The date of journey was[protected]. The train was cancelled
for that day. I have filed TDR for both of these tickets and my TDR for the sleeper ticket was approved.

On the other hand TDR for the 3AC ticket has not been approved so far, its been 2 months now, I have filed the TDR on 03-May-2013.
When I check the status on the irctc web site Refund under process and the refund date is not available. Following are the journey details again:

PNR number is [protected]
Train Number 12987
Date of Journey[protected]
From Allahabad junction (ALD) to KANPUR CENTRAL (CNB)
IRCTC Zone: Chief Commercial Manager Refund, North Western Railways Jaipur

Kindly expedite the process. Its is pending for more than 2 months now.

Swati Sinha
NEW DELHI.

date[protected] my daughter with 3 kids was going to varanasi from nautanwa 18202 Durg nautanwa express. train is on 2 no. platform but there is no walk over (fly over) so we have to cross the train line and is very difficult for ladies to get over the tain.
!.danger of life
2.its breathless in walk due to toilets and all
due to problem of passenger i have ask complain book from station master which has not put on name plate and after asking name he said amaranth ji but he refused to give complain book.
not only this his miss behaviour nwas shameless.
so i request from Indian railway that please see in this its very dangerous and please ask station master why he is miss behaving to passenger.....
i have already complain and its complain reference no is. w/ne/ljn/[protected] on[protected] time 18:18:34 ist

I was travelling in Chennai mail yesterday night. in the sleep i heard slapping sound. i got up to saw the ttr slapping a boy (slapping his face so hard), who was sleeping on berth which was just above mine.
i felt very bad .the sight was so pathetic. i asked the shameless ttr "whats the matter" and "why you are hitting him" he replied "i will kill this boy" nothing else.! the boy might have traveled without ticket..nothing else he might have done as he was sleeping from the station itself. if at all, he is traveling with out a ticket..i don't think the ttr have the right to beat a boy like that. What are we supposed to do when something like wise happens in the future.I am just scared that this might happen to me or my brothers..so to be safe,,is there any NGOs that take care of these stuffs..if yes, pls give me their helpline..

Dear Sir/Mam

I want to file a complaint against the Indian Railways,i very often travel in the Uttar Sampark Kranti, Train no. 15035, time- 16:00, A/c CC from Delhi (DLI) to Kashipur (KPV), Uttrakhand. This time however, when i travelled on the 27-06-13, C3 Coach, the train arrived late at the station, around 15:58, it departed from the Delhi Station at 16:20, which is twenty minutes later. Although the sweepers had good twenty minutes to mop and clean the coaches, no one appeared on the scene, all the passengers travelled in the dirty C3, where i was sitting as well, but i assume that the entire train was not even broomed. When i talked to the TTE, Mr. J. P. Yadav failed to provide me with an appropriate answer.
I really felt disappointed and so did my co-passengers.
Kindly register my complaint and do the needful.
my details for your ready reference:
PNR: [protected] TRAIN:15035, DOJ: 27-06-13, TIME:16:00, CC, DLI TO KPV, MEERA SINGH, C3, 34.

I have booked 4 baggage on 27th April from Secunderabad (AP) to Balangir (Orissa). They have sent it from Secunderabad on 11th May and I received only 3 of that on 16th May. I have been complaining about the missing bag but i can not get any details about that.

PRR NO.[protected]LT)
BILL NO.- 1709563

Kindly help me out to trace my missing baggage.

Hi,

I have booked a parcel (A Hero Honda splendor) thru railways parcel service on 21th June 2013. (Parcel Rcpt. No. B449466, My train PNR [protected] my bike No. MH12-GY-6975 ) at Pune Railway station. It was to send from Pune to Chennai.

They were told that it will be sent in same day when I travel.

I had to travel to Jalandhar Cant same day and hence I checked with jalandhar cant parcel office bike not yet sent

Could you please check the status?

Thanks
Savinder Singh
[protected]

I had booked two general quota sleeper class etickets from my IRCTC account on[protected] from Visakhapatnam to Bangalore (SBC). The date of journey is[protected] with PNR number [protected] of train number 12510. The two tickets were wait listed and no seat or berth were allotted and no passenger traveled on that ticket. I booked the ticket on my Union Bank debit card account. The railway authorities at Visakhapatnam station told me that the ticket fare amount will be refunded to my debit card account. I checked for that refund till[protected] then filed a TDR for refund of ticket fare (Rs.920) on[protected]. They approved the TDR with reference number ekt[protected] and refunded one ticket fare only(Rs.460) on[protected]. Now what I have to do to get the remaining ticket fare? How can I approach the concerned authorities to get that fare?

Hi I have booked tatkal ticket from banalore to secunderabad(kachiguda)

I have given my driving license as proof whilebooking and when TTr asked i have shown the color laminated DL and TTR asked for original which i not usally carry in my wallet.

He demanded to original ID card....I had shown PANCARD,CREDIT CARD,LICENSE ,VOTERID, COMPANY ID out of which company ID and credit card are originals.

He did not accept any prrof and demanded to have original DL only....also he was rude towards passengers.

Tain Number 12786
PNR [protected]

I have paid ticket price 415 whoile booking from IRCTC and no where in booking page mentioned to have original proof
TTR collected 575 as fine for the same.


I need Justice.

DO i need to pay 575 fine for 415 ticket?? This is injustice.

Please clarif and help me in reverting the money.

I have proof of fineslip as well


Thnaks,
Pradeep

Respected Sir,

Myself, Shilpa Mane stays at Virar and works at Bandra. I am pregnant of Advanced Stage and require to travel from Virar to reach to the office.
Generally ,I try to prefer normal ladies compartment as far as possible but sometimes I am not in the position to get into the train and avail seat ,since Morning Trains are mostly overcrowded as everyone is in hurry to reach to the office. In that case I had...

Sir,
As an indian I requested the indian railway to give a smart card which is using to take ticket without queue but they didn't have it and instead of that appointing a staff to give ticket from that machine there by made similar queue as the other ticket counters. So i request you to take action against indian railway to not giving the smart card, which is to be given to, public. And one more thing that they made number of such machine which are not using also. To save our national wealth and trust in democracy i request you to take immediate action.
Your's faithfully
Anshad from calicut

I being a handicapped person was having my confirmed ticket from abu road station to bandra terminus of train no 19028 vivek express on 11/06/2013 with seat no 65-66 in couch no s3. On the day i reach station at 8.45am and the train was scheduled to arrive at 9.15 and which arrived at 9.20. There was indicator on platform no 1 with couch position of the train so i moved to the couch no s3 with my wife and children. Train which was about to come on platform no 1 came on plait form no 2 and there were no announcement before arrival of vivek express announcement was done after the train arrived which made it difficult for me to go back to stair case and go on plait form no 2 with my family and luggage and even there were no coli available at that time so i jump the rail line to board the train with my luggage i made my wife and children with 1 luggage to board the train and when i tried to board the train with other luggage the train started moving and moved around 25-30 meter from where it was standing and stopped after 25-30 meter because of the shout by me and my wife. Even in my whole journey the ticket collector didn't come to check the ticket which made it difficult to make a complain in the train. For this agony, mental trouma, physical harressment i keep railway department liable and want a claim of the said amount.

Dear Sir / Madam,

It is very unfortunate to inform you that i got my Railway ticket booked in UDZ-ADI Express ( Train # 19943 ) in 2A.C Coach.This Train leaves from Udaipur to Ahmedabad every evening at 17:45 Hrs , but this journey of mine turned to be the most horrible , Pathetic and painful journey of my life . Since the Air Condition of the Coach was fully ineffective because of which not only me rather all the passengers of the coach suffered badly . In fact after 45 minutes of the journey ( at around 6:30 Pm ) I verbally complained to the T.C Mr.Suresh Joshi about this problem but he expressed that he is helpless in this issue and he suggested to contact Mr.S.B.Parmar the technical attendant of the coach , accordingly i and other passengers spoke to Mr.Parmar But we found that even he was of no help , he kept of fooling us OR may Be he was correct at his place , he said that since we are travelling on meter gauge line therefore the AC will Be effective only if the train gets a good speed and indicated that he will put on the A.C only after the train crosses Zawar Railway station , he also said that the A.C will be kept off from 9:15Pm to 10:15 Pm Because during this time the train crosses through an area where Railway track work is in progress for Broad Gauge , finally when i lost my patience to resist the pain which was becoming unbearable as i had to attend lot of meetings on 6th June at Ahmedabad for which i needed a good sleep on prior night. At last when situation got out of my control ( at 10:30 Pm ) i finally asked our Coach T.C Mr.Suresh Joshi ( who was sleeping in his compartment without any concern of his Coach passengers ) whether any berth is vacant in any of the sleeper coach , he indicated that berth # 8 must be vacant in S-2 , immediately i moved in S-2 and got berth # 44 as vacant berth , but even that place was not comfortable place for me but any how i spent my night in full sweating condition and with most disturbed sleep , next day in Ahmedabad my official meetings were not at all productive As i could not sleep throughout the night . Not only this I went to Ahmedabad Railway station on 6th June night and got a chance to meet Mr.Trivedi in Commercial department of Ahmedabad railway station , here Mr.Trivedi admitted that his boss Mr.Venugopal has already received a complaint today morning and they are going to take serious action against the concerned authorities , but i personally feel that this action will not cool me and will not fulfill my loss .Now i fully blame Indian Railways for this pathetic and painful night of my life and raise a question to them that why don't they abandon either this meter gauge train or A.C Coach of this train which will always be ineffective as long as this is meter gauge line and in this way lot of other passengers will keep suffering but Indian Railways will keep making money out of this , Second option which comes in my mind is that Railway should voluntarily inform the passengers ( at the time they book tickets for A.C Coach ) about the critical condition of A.C Coach .
Now Since i have brought this Issue to the right department accordingly i am not only looking for refund rather a healthy compensation which will be a real justice not only to me rather to the entire passengers who travelled in A.C coach that night . I also request you to look at that written complaint which was interestingly lodged by some children ( aged around 12-15 yrs ) about the same issues and lot of other issues which nobody expects in A.C Coach and also those children have taken signatures of almost all the passengers who were travelling in this Coach and i am also one of them who has signed on that complaint letter. Once again i humbly request you to take strong action against Indian Railways and against their responsible authorities and also a heavy compensation should be paid in lieu of this severe pain suffered by me. For your records I am attaching my Railway ticket on which i have taken written explanation of Technical Attendant of our A.C Coach Mr.Shanti Bhai Parmar , Also i asked our TC Mr.Suresh Joshi to give it in written but he refused to do so , i think he was scared that he will lose his job.
With hope of getting Justice
Regards
Rajneesh Gaur
91 Moti Magri Scheme
Udaipur-Rajasthan - India
91-[protected]