Indian Railways Complaints & Reviews

Indian Railway has announced many rules on blocking the agent Via ticket Booking. But it is so pathetic , that there is still no change in the same. Tatkal Railway tickets can be booked at Sastri Bhavan Post Office, Nungambalam, Chennai, But as per my experience in booking tickets there, seems like it is the place for only the agents to book tickets. I was the 14th Person in the queue, Among the first 13, 12 people are agents. Each ticket form they produce has the maximum count, also these people are covering the area of the booking place, so that other people cannot see what is happening there. Almost 20 mins, there was no movement in the queue, People behing started shouting and then they moved, In addition,they are getting calls for new bookings, and in the same spot they filled the forms and giving to the agents in the queue. When I reached the counter, it was 10:25, and all the tickets are over by that time. If it was the case for me, who was very close in the queue after the agents, what will be for the peoplw who were standing after that. There was no one to check the tickets, no verfication, and the Post office Officials are not even bothered about that. They are shouting on the people (who were shouting on the agents) to be silent. This is very pathetic situation and will be more worse in future. This situation is happening in Sastri Bhavan Post office on a daily basis. There should be some action taken to avoid this

I have read in news papers that side middle berth is removed in Garib Raths.But when i booked Sec-VSKP Garib rath train tickets i was allotted side middle berth.Side middle berths are so inconvenient and uncomfortable.middle age,old age persons cannot climb to that berth.Taller persons cant sleep.

Please ensure that Railways remove this side middle berth option which causes inconvenience to passengers....

I want to travel from jaisalmer to Bikaner by first class on 14/2/2013. From internet, I could get the information that a train 14701, Jaisalmer Bikaner Express runs daily at 22.30 hrs. Arrival/departure history shows that the train has been running in time since last six months

For some reasons,not known to me, online booking is not available. Enquiry personnel disconnect the line after saying 'ther is no direct train between Jaisalmer to Bikaner. There is no train like 14701' I got the reply at least 50 times. Finally, one person told me that online booking for this train is not available and booking can be done from regular booking office. So I went Palam Railway Booking Office, stood in the queue for 1 hr 45 minutes and got the reply that no train runs on 16/2/2013 from Jaisalmer to Bikaner. She was not bothered to see the print outs I had taken with me to prove that 14701 train with sleeper class and first class does exist, it runs daily and the print out states that the train is running in time since more than 4 weeks.She even gave me in writing that there is no train from Jaisalmer to Bikaner on 16/2/2013.

I tried to find out from enquiry again on 12/1/2013 at 12.15 pm. The person, Mr Atulesh Kushwah was really rude and said 'We do not have time to answer silly questions when I am telling you there is no direct train between Jaisalmer and Bkaner'.

I am a senior citizen, travelling with 3 other senior citizens, I do not want to travel without reservation, I have initiated action well in advance, still not getting proper help.

Hope some body would help

Thanks and regards

the parking lot contractor is overcharging the fees which is more than the printed price. i have parked the car at 5.15am and took out the car at 5.55am. he has asked me rupees 20 and gave me a ticket of rs.10/- that too when it is asked for. on the ticket he has written mh12 without looking at the regn number of the vehicle. railway officials to make a note of it and stop the contractor from looting the passengers. if it is increased by the railways then should announce through the paper ads and the notice boards. in this case nothing is perfect. the ticket says rs.10 but the contractor charges rs.20 which is highly irregular and a case of 420. probably railway police and officials are getting the cut from the contractor and hence having a blind eye on these activities. the contractor behaves like a goonda and their cohoots like looting agents. high time now the railway officials will bring some sort of self discipline in these rougue elements before things go bad.

Hi All,

A week ago when my friend went to Maninagar Railway Station Ahmedabad to book Tatkal Ticket for his mother and sister he was denied as his mother was not present at the station.

This was told to him after 10 hrs standing in the queue.

I want to penalise them for such misconduct. I am complaning on his behalf as I also book tickets for my mother who is sick and old and cannot walk. She is patient of brain tumor, how can indian railway make such rules.

Please take strict action.

Thanks

Rishikant Tiwari

[protected]

I had filed TDR on 26-11-12 for PNR No.[protected] Ref.No.ekt[protected]. As only one of the passenger travelling on 27-11-12 was alloted RAC I had to file TDR. Moreover we had confirmed tickets of sleeper class also for the same day. Therefore I could not take the risk of travelling in 3AC with one RAC. 35 days have passed but I have not yet received the refund. So kindly do the needful
Thank you,

Regards,

George Joseph

Dear sir, when one reserves a ticket online it gets cancelled automatically case it is a wait listed ticket and has not been confirmed. However, in case of a ticket bought from the counter the maximum time available for the consumer is 12 hrs. There after no money is returned on the ticket in spite of the fact that the Indian Railways has not provided any service to the consumer. This practice is also flawed keeping in mind the fact that there is no alternative with the consumer owing to the monopoly of the company in the field. Sir, if I have bought a ticket three months in advance and the same has not been cleared the company already has earned interest on my money for the period. However they have no right of not returning my money just because I got late in asking it back. What does the Indian railway charge for when there has been no service provided. This is a harassing practice and does not hold any merit. The same may be stopped with and if a ticket has not been used the consumer should be able to refund it any time.

Respected Sir, it is to inform you that in Ambala Cantt (UMB) railway station many stall vendor selling the normal Dip Dip TEA cup @ Rs. 10/-. against Rs. 4/-. when anybody asking for normal "CHAI" @ 4/- they shows the rate list in and as per rate list shown that Tea cup flavored @ rs. 10/-. interestingly there is no flavor mentioned in the rate list. or not mentioned normal tea cup rate it is therefore requested to look into the matter and take some action to stop cheating for thousands of passengers. thanking you

I have been following up this issue for 2 months now but have not received any reasonable response & solution yet. With a last hope i am putting up this matter before you for consideration. I hope this time I will receive a solution.


It is highly disappointing to know that after several follow ups & providing all the required documents the case has still been repudiated & no refund has been given. This is the third time I am facing this kind of problem.
I had filed the TDR on advice of IRCTC executive only & now they only says that we have no role in deciding the refund amount. Then why in first place you give misleading information to the customers. And nobody told me the rules according to which they have decided the refund & in another case repudiated it completely. I still fail to understand how a person can travel on 2 seats at same time.
In one case I have been given less refund & in other no refund at all. In this scenario I am left with no option but to opt for legal recourse.

have booked tickets for following passengers in train no 19224 for journey date 09-Aug-2012:
1. NAVRANG SINGH C
2. PRASHANT C
3. SHUBHRA C

I booked 2 tickets for same passengers in the same trains for the same date of journey. As both tickets got confirmed, I tried to cancel one of the ticket on 8-Aug-2012 (one day before the day of journey). But I could not cancel the ticket & got the message that "chart prepared at remote station". I spoke to customer care executive at [protected] and the executing told me to file the TDR stating the reason : "Party Could Not Cancel Because Chart Prepared At originating Or Previous Remote Location". The executive informed me that 75% of the fare amount will be refunded (as the cancellation charges are 25% of the Fare Paid if the ticket is cancelled One day in advance (excluding the date of journey) and upto 4 hours before the scheduled departure of the train). As suggested I filed the TDR for 2 passengers (PRASHANT C & SHUBHRA C) in ticket having PNR no. [protected] (Ref No.ekt[protected]) and for 1 passenger (NAVRANG SINGH C) in ticket having PNR no.[protected] (Ref. No.-ekt[protected]).

As per refund rules & as informed by customer care executive the refund amount should be:

For TDR Ref No.ekt[protected]
Passengers : PRASHANT C & SHUBHRA C (PNR no. [protected])
Fare Amount : Rs.1345/- (Rs.477+ Rs.868)
Refund amount should be Rs.1008/- (75% of the fare amount)

But as per the TDR response it is Rs.672/- (50% of the fare amount).

The response received from irctc is "According to Railway’s rule only 50% amount is permitted to the customer against unutilized confirmed ticket and the same has been refunded to you", whereas as per the railway rules :
"UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE :
(b) If the ticket is presented for cancellation within 24 hours and up to four hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the min. flat rate mentioned in clause (a)."

A copy of refund rules is also enclosed (downloaded from Indian railway's website).

I want to know that according which rule refund will be 50% of the fare amount. And if it is the same in all TDR cases then why the reason "Party Could Not Cancel Because Chart Prepared At originating Or Previous Remote Location" has been allowed as this reason itself makes it clear that the customer tried to cancel the ticket before chart preparation.( you may also look at the time of filing the TDR to decide the reasonability of the refund given.) Also note that the irctc executive suggested me to file the TDR & told me that the refund amount will be 75% of the fare amount.
For TDR Ref.No.-ekt[protected]
Passengers : NAVRANG SINGH C (PNR no.[protected])
Fare Amount : Rs.868/-
Refund amount should be Rs.651/- (75% of the fare amount)
This TDR is rejected stating "Passenger found travelled". Please note that there were 2 tickets booked for the same passenger vide PNR no.- [protected] & [protected].
I fail to understand that how a passenger can travel on seats at same time in the same train.

Copy of E-tickets & Screen shots of filed TDR is enclosed herewith.

Further when I contact railway they say that the ticket has been booked through IRCTC portal and they only can provide any solution. & when I call irctc customer care they say that we are an external agency only & have no role in deciding the refund. Such irresponsible behavior toward a customer is highly disappointing. I such scenario where the customer should go?

I am a cancer patient and had to travel from Jammu to Mumbai for periodical checkup at Saifee Hospital, Mumbai under cancer patient quota in 3 A compartments. I had hospital letter issued by Saifee Hospital which was signed by the doctor with hospital stamp on it under registration number 34748. I approached to reservation counter # 2734 at Jammu Tawi railway station on 22nd November 2012 at 1415 hrs. to book my ticket. The person at the ticket counter refused to book my ticket by rejecting the hospital letter saying that it doesn’t have the doctor’s stamp on it. I went to the DRM’s office and brought the matter to his attention, he said that it has nothing wrong with this letter as long as hospital stamp, registration number and doctor’s signature on it, it is acceptable. I came back to counter again and told the person at the said counter what exactly DRM said to me. I am very sad to say you that, the person at the ticket booking counter insulted me in slang language as SAHAB KA BAAP BHI AAYEGA TAB BHI MAIN TICKET NAHI DUNGA and he thrown out the hospital letter at me. I request you to look upon this matter. Person, who doesn't have any sense of manner, should not take any post of public interaction. I request that strong actions should be taken against the IRCTC staff because this is a blunder of IRCTC. Think once that how a cancer patient can travel in such scenario as it is a long journey from Jammu Tawi to Mumbai and there is no confirmed seat available in tatkal booking too. I stepped out the station and found out a travel agent and booked a tatkal ticket for the next day by paying extra charges to the travel agent also spent two days and night at Jammu Railway station to board the train to Delhi and then a day at New Delhi Railway Station with escort. Now sir, what will be your comment after knowing my horrible experience with the railway organization? I was mentally tortured by the ticketing staff. Probably I don’t know how many passengers have been suffering like me on daily basis. I have submitted a complaint vide complaint reference No. W/NR/FZR/[protected] on 5th December 2012 on IR Web Portal under complaints and suggestions page for the reimbursement of my ticket. Hopefully I will get justice from our prestigious Railway organization by accepting my claim ASAP. If you want to know any other information apart from this please let me know through the email. My email address is [protected]@gmail.com. The concession letter from my hospital is attached for your consideration.

Dear Sir /Madam
We are the daily passenger of Bandel - Katwa line, we avail Katwa local from Bandel at 08.10 am. The practice is after arrival of Howrah - Bardhaman local the Katwa local starts. As per time table, the arrival time of Bardhaman local is before the departure time of Katwa local. But at Bandel station the train ( Katwa local ) holds for a long time , some time more than than 15 min. That means until / unless Bardhaman local arrives Katwa local wil not start. For the we are facing lot of problem to maintain our schedule.
This is for your information and necessary action
Thanking you.
Debojyoti Dey

Sir, I suresh choudhary during profile update by some reseon my password missing or changed & now my id is locked I have to cencel two e ticket
urgently pl help how this will cencel,i donot know in which mail reset pasword is sending,pl help me

Thanks
sursh choudhary

I booked my scooter regn No. MP 20 KB 6871 from Delhi Jn to Jammu Tawi on 25/11/2012 vide Railway receipt No A[protected] for self delivery at Jammu Tawi. I travelled in Train No. 12413 Pooja Express vide PNR No.[protected]. Staff at Delhi Jn was supposed to load the scooter in the same train since I did not pay bribe to any staff at Delhi Jn. as such I could not get delivery of my scooter at Jammu Tawi the next day ie 26/11/2012...

motor cycle was booked on 07.12.2012 vide PRR no.[protected] from delhi to kanpur by me kunal verma. I was looking the luggage web site of indian railway where it shows the date of delivery and other correct particulars, relying on that when i reached at kanpur station on 09.12.2012. parcel clerk said so for motor cycle not arrvive and checked the website and there too was no clue o[censored]nloding at kanpur. but when i again reached at kanpur parcel office of railway they chared rs. 280/- as damrage charges, but on website still the date o[censored]nloding station is not reflecting. kindly pay attention to avoide these consumer problem


thanking you

kunal verma

e-mail kamal.[protected]@gmail.com

Dear sir/Madam,

SUB: INCREASE IN STOPPAGE TIMING AT NELLORE FOR JAN SHATABDI Super fast express

I am frequent traveler to Chennai from Nellore by JAN SHATABDI Super fast express ,
The stoppage time at the station is very less,because of this passengers are suffering a lot,
I kindly request you to increase the stoppage time for 5 minutes.



THANKING YOU

YOURS TRULY

SYED MOIN

I HAD BOOKED TICKET THROUGH IRCTC.CO ON 26OCT 12 WHILE BOOKING THE TICKET THRICE BOOKING FAILED FOR AMT 2729
I RECD REFUND OF TWO BUT I COULD NOT RECD FOR THIRD I FORWARDED THE MY GREVINCE TO IRCTC .CARE .GAVE THEM
BANK STATEMENT AND MY IRCTC LOGIN ID AFTER THE LONG TRAILING MAIL I RECD MAIL FROM CARE THAT WE HAVE FROWARED
TO CONCERN DEPT KINDLY COOPERAT WITH US
COMPLAIN IS 28TH OCT 12 STILL NO POSITIVE ANSWER RECD
EMAIL ADD [protected]@yahoo.in

R D YADAV

Respected Sir,
My name is Dr. Rahul Gupta. I have retired from Indian Air Force after serving for seven years as “Medical Officer”. I am presently pursuing post-graduation from Command Hospital, Bengaluru. I went to my native place Kanpur for some personal work earlier this month. I had book my return ticket through my Online IRCTC account, in RAJDHANI EXPRESS (22694), scheduled at 01:20 with a waiting list number RLWL10/RLWL50000 from Jhansi. I went to enquiry counter at Jhansi Station, thrice to enquire about my status, but there was no one on the counter. I also checked up station reservation chart but no information was displayed. Finally when the train arrived, I started looking for the Ticket Examiner. As I was travelling alone, I stepped inside the coach with my luggage to talk to the Ticket Examiner regarding the status of my ticket. I approached him firmly, seeing he was already in conversation with some other passenger. Meanwhile the train started moving, (the above mentioned train halts for 5-7 minutes on Jhansi station). I showed him my ticket again for which he checked into his chart and replied that my ticket status is wait list 1, and my ticket is not confirmed. Before I could say anything, he snatched my ticket from my hand. I asked him to return the same but he refused to do so, by saying that at the present moment I was technically without ticket, as the train had already departed from the Jhansi station. I requested him to accommodate me by providing me a new ticket, if possible. But he behaved very rudely and demanded for Rs.2000/- . I asked him, whether he is going to issue me a new ticket for the amount so asked by him. But he refused to it and threatened, to hand me over to the Railway Police if I failed to pay him the asked amount. I objected to pay him the money, to which he replied that he should better hand me over to the Railway Police Force and let me pay the fine of Rs. 4200. As an ordinary man of prudence and dignity I requested him not to do so, but he was irritated with my objection to pay him Rs.2000/- as bribe. He humiliated and insulted me at a public place. I would like to quote his words here “you stupid uneducated North-Indian, tere ko dimag nahi hai, kahin ka..teri aukaat yahin toilet k paas khade rehne ki hai”.
Despite of getting humiliated, I had no other option left except bearing this high-headed man. As I never wanted to land up in any trouble, I tried to calm him down by approaching him again. He denied talking to me by saying now I have to suffer the consequences of rejecting him to pay Rs. 2000 as he had informed the Railway Police Force, Bhopal. I maintained my calm. On reaching Bhopal, he called railway staffs along with two Police men. In his conversation with the railway staff one of them asked him if I could be accommodated in the same train after paying the Penalty of Rs. 4200 for which the Ticket examiner replied that he had no place in his train for people like me. The railway staff took me to the Railway Police Station where I was treated very badly. I paid up the fine of Rs.4200, and hence I was released.
Every man has a right to have his reputation preserved inviolate. This right of reputation is acknowledged as an inherent personal right of every person, as part of the right of personal security. Indeed if we reflect on the degree of suffering occasioned by loss of reputation, and compare it with that occasioned by loss of property, the amount of former injury far exceeds that of latter. The statement made by the ticket examiner for me were very discourteous, unpleasant and wounding. He made regionalist remarks on me, which were offensive and attacking. If a person of my standing has faced all these, I can imagine how would have he treated people with limited resources. He was not wearing his name tag; on asking his name he denied to reveal it, stating I can file a complaint against him wherever I want as it would not affect him in anyway and he hardly cared for it. This shows his disrespect for our legal system.
Therefore, I request on a humble note to acknowledge my complaint and address my grievance on a serious pattern and assure me that this kind of incident will not be repeated either with me or anybody else in future. I further request you to inform me of the actions taken against Ticket Examiner for his indecent behaviour.
Dr. Rahul Gupta
(Ex-serviceman Indian Air Force, squadron leader)
House Number 208, Ground Floor,
C/O Mr. Paulose,
3rd cross, 4th Main
Vivek Nagar,
Bangalore- 560047
Phone number - +91 [protected]

My wife was traveling by maharashtra sampark kranti express train no 12908 pnr no.[protected] dated 03/12/12 from hazarat nizzamuddin to bandra (mumbai)in b1 ac 3 tier berth no.57 and 60.Naer kota jn entry some miscreants boarded in the train and captured her purse forcefully.The purse was containing some valuable items.My complain is that we ,the people are paying a huge amount to railway for safe and comfortable journey. But railway is not able to protect its passengers traveling in super fast trains and in ac coaches then one can understand the situation in sleeper classes and in general classes.No grp jawan was available in the train at the time of incident.For the above incident railway is totally responsible so I want full compensation from railway for this loss.

From :Dharmendra Kumar
Mob.[protected]

In case of Wait listed E-Ticket does not get confirmed/RAC after chart prepared, then as per Railway Rule that Ticket considered cancelled and passenger cant travel with that ticket, then that case Railway should not deduct the reservation cancellation charges because that ticket even not gets reserved but Railway is deducting the reservation charges even railway is cancelling that ticket.
Others Charges like IRCTC charges, Service Tax and Credit card charges might be acceptable.
I Request you pls. intervene in this matter and provide me the way forward to get the back that money which was deducted against cancellation.

Thanks & Regards
Harish

[protected] - PNR NO

even after reservation dint get the seat due to irresponsible help of the TTE
the gate was not being opened by the students who were travelling in the sleeper class without any reservation
there was a rrb exam
but what about the ladies who were waiting outside the train for their seats
the students were not opening the gate
the tt was not taking the help of the rpf
all the passengers was facing a big problem
this is ridiculous
why theree was no police to send them in to second class/general
my family members are travelling by sitting on the Floor
in an anothere coach
i want full re-reimbursement of the ticket rate
tha railway management is responsible for that