Indian Railways Complaints & Reviews

Indian Railways — Poor response to complaints

Attention DRM, SC Railway, Secunderabad.

Yesterday I boarded the Gowthami express from Hyderabad to Kakinada in A2 compartment. The Air conditioning was so cool that I got a bad sore throat after getting down. Despite all my efforts, the AC attendant was not available. In fact he has "sold" off his berth to some passengers and happily sleeping somewhere.

Also most berths are blocked by railway employees and they are not available for the general public even if we book 1 month ahead.

Indian Railway — railway enquiry phone no not responding

Rspected sir,

Today evening i tried to call calicut railway information Telephone[protected], but nobody picking up the phone. This is kind of negligence giving a lot of difficulties to pssenger. so kindly do some necessory action to solve the issue immediatly.

Railways — Lack of response to complaints

I e-mailed as well as sent my complaint more than 15 days ago, by Regd Post to Director ,Public Grievances, Addl. General Manager, South Central Railway Headquarters Office, Rail Nilayam, Secunderabad-500071
[protected]@scr.railnet.gov.in
As per Railways website, the above addressee is supposed to process complaints. But he has not taken action on my complaint. Please take action on Director ,Public Grievances Addl. General Manager, South Central Railway Headquarters Office Rail Nilayam, Secunderabad-500071 for not responding to Consumer
complaints.

Regards,
Dr G K Suryanarayana

Railway — Poor Response

Poor Functioning of Railways at Korattur, Tamil Nadu
Dear Sir, This is Hema,
I'm residing at Korattur. Daily I use train for my travel to chennai as I'm working in chennai.
I hereby by bring to your kind information that the poor service from the officials and employees.
1. No Proper public addressing system at Korattur Railway Station. Computerized Announcement is given once in a while to passengers. The announcement about the arrival of train is given by staff members with very poor english, poor expression and is fast. These Trains are mainly used by passengers of various states those who dont know tamil. So they feel very inconvenient in understanding that. (NO CORRECTIVE MEASURE TAKEN AFTER SO MANY REQUESTS)

2. No overbridge facility from south to north or north to south. Due to this so many accidents are occured daily. ( NO CORRECTIVE ACTIONS TAKEN AFTER SO MANY REQUESTS/INTIMATIONS)

3. Very Poor Water Facility at all the platforms.

4. Very Very Very Poor response for Passenger enquiry. Counter staffs are very worst for giving correct change.

7. I request the railways to Visit the Platform to See the Pathetic Situation of Korattur Passengers. I’m sure NO ONE CAN STAY THERE FOR MORE THAN ONE MINUTE WITHOUT THEIR HAND KERCHIEFS.

I request you to kindly take necessary actions Please Take necessary steps in resolving the above mentioned problems.

Indian Railways — phone enquiry

sir
i am sharad jhawar from rajahmundry.here in rajahmundry no one lift the phone for enqiry of indian railways.i have called many times but one attends the phoine.rajahmundry railwaystation must check this issue because its a serious problem for all travelling in railways.

Complaint Reference Number : W/CC/CCC/[protected]

Train No:22203 was cancelled on 27/10/2013 and after hearing the announcement, I have cancelled ticket (PNR:[protected]).
But I have received part payment only(50%). I have complained to IRCTC and they ask me to raise complaint on "http://customercare.indianrailways.gov.in/criscm/home.seam" portal.
I raise the complaint on 29/10/2013 (Complaint Reference Number : W/CC/CCC/[protected]. But the complaint status is still pending.
Please see the attachment for details...
Please let me know "how to proceed further??"

Regards,
-Nageswara Rao

not getting refund — not getting refund

My PAN isAKAPS 8200L I filed my Return bearing No [protected]at I.T.O 2(3)/Burdwanon 25.09.06 having TDS refund of Rs 10840/ Till date I have not got my refund.pl see.

Indian Railways — No security assistence

Sir,
Fatcs of case: I boarded on G2 coach of train “Garib Rath” (train no. 2360) on 1st Nov 09 from Jamui station (JMU) along with my sister and with 9 baggage. This train is running between Patna to Kolkata. I had reservation in G2 coach and my PNR No was [protected].


All my 9 baggage were properly put before toilet gate near exit gate and attendant of this coach Mr P. Basu was standing there in front my belongings. One of these 9 begs is my laptop bag. No crowd was there in exit gate while I boarded on train and along with me and my sister two other passengers board on train from Jamui station.

After train left Jamui station, I took one of my bag to my seat/birth (at that time laptop bag was lying near entrance gate of coach) and only attendant was continuously standing there then after keeping bag in my seat/birth , I came back within 30 seconds to take rest of my belongings, my laptop was missing but attendant, Mr. P Basu was standing there.


When I enquired to attendant, he clearly denied to this that he don’t know any thing about this. Pl sir note if in place 8 bags are lying and no body was there except attendant then if somebody took a bag, attendant could notice it or attendant will take this laptop. But he has no answer to this.

Then I went to TTE but he has not taken any action on this and didn’t help me on this.


Then I looked for some RPF/GRP persons in whole train but in entire train no GRP/RPF persons was there. No body is there to take my complain.

Then I called my brother and lodged complain through railway help line and they told that GRP would reach in Asansol.

In Asansol, GRP told RPF persons who also boarded in Asansol, to help me out. RPF has no paper to take my complain and on my insistence they just checked all attendants shelves where they keep bed sheets & blankets. Even on repetitive request, they didn’t make enquiry to G2 attendant for my laptop. They checked one-2 passengers on my request but their approach was not to find out my laptop. They have not tried to enquiry to coach attendant.


RPF told me that your complain would be lodged in KOLKATA and attendant would be taken there but attendant Mr P Basu was not taken there.

I lodged FIR with Kolkata terminal GRP and GDE no of this is 18/09 dated 02-11-09 and submitted complain to Kolkata terminal.


Kindy do need full promptly as this laptop keeps very urgent & old data without which I would be helpless.




Accessories lost:

Laptop: 1

External hard disk

Pen drives: 2

Reliance net device: 1

Keys: 2



Thanking You



Regards,



Rohit Bhalotia

(Passenger)



Moblie: [protected]

Indian Railway — Not Getting Refund

Hello

I booked a ticket of JAMMU TAWI from Jaipur To Jammu for[protected].
but train cancelled due to Gurjar Andolan. But i m not getting refund.
i have filled the TDR on 27-Dec-2010 and according to railway rules Its been more than 90 days but the refund is not been issued yet.
I have already mailed on [protected]@irctc.co.in, [protected]@irctc.co.in and [protected]@irctc.co.in 2-3 times regarding this issue.

Details of journey as follows

PNR Number: [protected]

Ticket Type: eticket

Transaction ID: [protected]

Booked On:[protected]

Date Of Journey: 24/12/2010

TDR Filing Date: 27-Dec-2010

can you please tell me how can i get the refund :(

Regards
Rajni Arora
[protected]

I got my refund :)
Thanks a lot
Rajni Arora

Indian Railways — Theft of gold chain

My mother was traveling from Mumbai ( Dadar) to Mysore, on train Sharavati leaving Dadar at 9:30pm platform no8.
Bogey no S8 Seat no76
As soon as the train started moving my mother who was sitting near the window near the end of the compartment came to shock that a stranger hand entered the window where she was sitting and grabbed hold of her manglsutra and pulled it out.
As she was already in the train she was not able to register formal FIR with railway police.
When my mother called from the train to inform about the happening, I immediately rushed to give a formal complaint to Dadar.
The police refused to register FIR and just took the complaint and showed no positive sign to solve the theft.
They said only formal complaint will be taken if the victim comes gives in person.
I was very shocked at this behavior of police.

Indian Railway — misgude and misbehave By TTE

Dear sir

I am realy surprize on duty time, TTE has taken a alkohal and misbehave the passengers, My pNR no is[protected] wl43, I have asked the to the TTE my ticket is confirem TTE says NO, but i have seen the after some time my ticket has been confirem, then i consern to the TTE, TTE says i HAVE ALLOCAKED YOUR SEET TO THE ANOTHER PERSON, YOU ARE WITHOUT TICKET AND SAYS PROVIDE ME 200 RS THEN I WILL ALOCATED ANOTHER SEAT, IN LUCKNOW STAINTION AGAIN ANOTHER tte COME AND MISBEHAVE TO ME AND SAYS YOU ARE WITHOUT TICKE GIVE ME HUNDRED RUPPES I HAVE REFUND YOUR MONEY, HE WAS FULLY DRUNCKED,

PLEASE SIR TAKEN A NESSARY ACTION FOR THIS TIME MISSBEHAVE,

I KNOW VERY WELL ANY PERSON NOT TAKEN A ACTION, BUT I AM WRITEMASSAGE TO YOU.


THANKS
WITH BEST REGRDS
JAINENDRA
NEW DELHI
PH-[protected]

Respected frinends,

i read your complaints. I have a soulation all of your complaints, you can send a notice to railway first and your problem is not solve you can file a consumer case aganist railway in local consumer forum.

Railways — missing

MISSING- MR. HARIHAR BAX SINGH age 45 hight 5.6 body type single wearing factory dress of BCL ,WHO WERE TRAVELLING ON KISAN EXP FROM firozpur to barabanki is missing since 23rd nov on his way to barabanki please give any information i[censored] have regarding him on my mobile number [protected] (ashutosh singh)

In pla ce of attached ticket details are below..

Sumant Singh
Pnr no. [protected]
Bike: Honda Stunner Black color
Bike No: RJ 27 SR 7136
Booking luggage ticket no: 037420

Indian Railways — Delays in the Delivery of the booked Bike

Dear Sir / Madam,

Indian Railways is supposed to be the biggest railways in the world. But to my dismay the services provided by the Indian railways are degrading day by day. I am not sure of the reason?

I booked my bike from Agra on 20th April 2008 to Mysore (Bilty number:- B 07722) and even now after 20 days the bike is still standing at the Agra Railway station. When my father contated the authorities they have 100s of different reasons and excuses for the same.
Can you please help me so that the pain i am getting through can be reduced and i can get my bike here in Mysore asap.

Thanks for the help,
Yatin

I faced the same problem.
Wish somebody Resolve the issue immediately

Indian Railway — Mental Harassment

Dear Sir,

I am a frequest travelerrs from Sec band to Khazipet. My worst day in last 36 years is 12/03/2011. I take a monthly pass and travel weekly baisis from HydSeunderabad to Khazipet.

Unfortunately on 12/03/2011 i entered the Khazipet station a usual at 3-50 PM to take AP express which arives at around 4-45 PM. As I entered stepped on the platform No 3 i found that East Coast express was moving out of the platform. It ws late by 1 hr from its actual time. For a second I throught why to waste time if I can catch this train No. I entered the reservation compartment S6 as training already took it speed. Thought when train stops at Jangao I wll get down and move to general compartment.

A gentle man with blue blazaer(coat) white shirt and white pant entered the compart and asked the ticked to me only to me not to any one else in the compartment. I showed him my ticket. He told to pay Rs. 75/- I asked why should I pay when I am having ticket. He informed me that this a reservaton compartment and you are holding a general ticket.I explained him the entire story and told that I will get don as soom as train stops.

He told wo told you to travel in rail did indian raily informed to to travel through rail then why did you enter the rail ok entered the rail why did to entered the reservation compartment. I begged him sir it was an hurry and as train was already on its so and general compartment was very far i entered the compartment. He pushed me like if i am a criminal.In fromt of all passengers he pushed me again and again and insisted to get down. At that movement my mind was planning to jump out of the train and comit suciced for the treatment given by the TC.

I cam and stook at the door and waining for the train to stop, he can after some time near me and used abused language in telugu and told why are you statnding here I told you to get down naa.

SirMadam,

We are paying the charges fixed by you and this is the treatment we receive from you employees. I pay 70 Rs. from Hyd to Ramagundam and come by standing entire jurney. While APSRTC charges Rs.40 /- for deluxe bus by giving seat.Rs60/- luxury bus by providing seat facility and Rs.100/- for Super Luxary AC non stop from Hyd to Hanamkonda.APSRTC will not take the passengers more than its available seats.We have N number of buses for the said route. When so so many facilities are availabel we prefer to travel by train and this is the respect given by you employees. APSRTC provides personnel attention to each and every passenger driver comes and askes before leaving, is your luggage kept safely is any body coming ets.,

Every bus contains the mobile number of his manager,deputy general manager, depo manager and divisional mager to contact directly and complain for any thing. While railway is only earning money and not providing any support.

In addition to my context against TC I was not the only person who entered S^there were many others also around 75 members who entered the reservations compartment at that movement. Then why he has behaved like that with me only because I denied to pay amount without taking any receipt.I dont rember his name but he was aged around 52, 5feet 7inches tall, fat big belly guy.

Finally when train stopped at Jangao I stepped down from S^and entered the general compartment no 938542 and stood near seat no 90. I was observing that how many more people will be entering the reservation compartment at Jangao Aler and Bhongir.

And my observation was cool each every station thre were about 50 100 passengers entering the reservation compartment with general tick. My question is did this guy penalised all those passengers or took the seet boxes from them and filled his belly.

At las to conclude that even for the worst situation when there is not road transaport available like bus taxmi two wheeler or air facility and I have travel trough rail service I will prefer to wait till road or air facility resembles and do not prefer to travel by trail in my life.

Refards

General — We people

We should develop the system where the complaints received should be followed up and put up in consumer forums. So that the planner and decsion makers know about the complaints -- it seems there service delivery is poor in the country...