Indian Railways Complaints & Reviews

Respected Sir,

Myself, Shilpa Mane stays at Virar and works at Bandra. I am pregnant of Advanced Stage and require to travel from Virar to reach to the office.
Generally ,I try to prefer normal ladies compartment as far as possible but sometimes I am not in the position to get into the train and avail seat ,since Morning Trains are mostly overcrowded as everyone is in hurry to reach to the office. In that case I had...

Sir,
As an indian I requested the indian railway to give a smart card which is using to take ticket without queue but they didn't have it and instead of that appointing a staff to give ticket from that machine there by made similar queue as the other ticket counters. So i request you to take action against indian railway to not giving the smart card, which is to be given to, public. And one more thing that they made number of such machine which are not using also. To save our national wealth and trust in democracy i request you to take immediate action.
Your's faithfully
Anshad from calicut

I being a handicapped person was having my confirmed ticket from abu road station to bandra terminus of train no 19028 vivek express on 11/06/2013 with seat no 65-66 in couch no s3. On the day i reach station at 8.45am and the train was scheduled to arrive at 9.15 and which arrived at 9.20. There was indicator on platform no 1 with couch position of the train so i moved to the couch no s3 with my wife and children. Train which was about to come on platform no 1 came on plait form no 2 and there were no announcement before arrival of vivek express announcement was done after the train arrived which made it difficult for me to go back to stair case and go on plait form no 2 with my family and luggage and even there were no coli available at that time so i jump the rail line to board the train with my luggage i made my wife and children with 1 luggage to board the train and when i tried to board the train with other luggage the train started moving and moved around 25-30 meter from where it was standing and stopped after 25-30 meter because of the shout by me and my wife. Even in my whole journey the ticket collector didn't come to check the ticket which made it difficult to make a complain in the train. For this agony, mental trouma, physical harressment i keep railway department liable and want a claim of the said amount.

Dear Sir / Madam,

It is very unfortunate to inform you that i got my Railway ticket booked in UDZ-ADI Express ( Train # 19943 ) in 2A.C Coach.This Train leaves from Udaipur to Ahmedabad every evening at 17:45 Hrs , but this journey of mine turned to be the most horrible , Pathetic and painful journey of my life . Since the Air Condition of the Coach was fully ineffective because of which not only me rather all the passengers of the coach suffered badly . In fact after 45 minutes of the journey ( at around 6:30 Pm ) I verbally complained to the T.C Mr.Suresh Joshi about this problem but he expressed that he is helpless in this issue and he suggested to contact Mr.S.B.Parmar the technical attendant of the coach , accordingly i and other passengers spoke to Mr.Parmar But we found that even he was of no help , he kept of fooling us OR may Be he was correct at his place , he said that since we are travelling on meter gauge line therefore the AC will Be effective only if the train gets a good speed and indicated that he will put on the A.C only after the train crosses Zawar Railway station , he also said that the A.C will be kept off from 9:15Pm to 10:15 Pm Because during this time the train crosses through an area where Railway track work is in progress for Broad Gauge , finally when i lost my patience to resist the pain which was becoming unbearable as i had to attend lot of meetings on 6th June at Ahmedabad for which i needed a good sleep on prior night. At last when situation got out of my control ( at 10:30 Pm ) i finally asked our Coach T.C Mr.Suresh Joshi ( who was sleeping in his compartment without any concern of his Coach passengers ) whether any berth is vacant in any of the sleeper coach , he indicated that berth # 8 must be vacant in S-2 , immediately i moved in S-2 and got berth # 44 as vacant berth , but even that place was not comfortable place for me but any how i spent my night in full sweating condition and with most disturbed sleep , next day in Ahmedabad my official meetings were not at all productive As i could not sleep throughout the night . Not only this I went to Ahmedabad Railway station on 6th June night and got a chance to meet Mr.Trivedi in Commercial department of Ahmedabad railway station , here Mr.Trivedi admitted that his boss Mr.Venugopal has already received a complaint today morning and they are going to take serious action against the concerned authorities , but i personally feel that this action will not cool me and will not fulfill my loss .Now i fully blame Indian Railways for this pathetic and painful night of my life and raise a question to them that why don't they abandon either this meter gauge train or A.C Coach of this train which will always be ineffective as long as this is meter gauge line and in this way lot of other passengers will keep suffering but Indian Railways will keep making money out of this , Second option which comes in my mind is that Railway should voluntarily inform the passengers ( at the time they book tickets for A.C Coach ) about the critical condition of A.C Coach .
Now Since i have brought this Issue to the right department accordingly i am not only looking for refund rather a healthy compensation which will be a real justice not only to me rather to the entire passengers who travelled in A.C coach that night . I also request you to look at that written complaint which was interestingly lodged by some children ( aged around 12-15 yrs ) about the same issues and lot of other issues which nobody expects in A.C Coach and also those children have taken signatures of almost all the passengers who were travelling in this Coach and i am also one of them who has signed on that complaint letter. Once again i humbly request you to take strong action against Indian Railways and against their responsible authorities and also a heavy compensation should be paid in lieu of this severe pain suffered by me. For your records I am attaching my Railway ticket on which i have taken written explanation of Technical Attendant of our A.C Coach Mr.Shanti Bhai Parmar , Also i asked our TC Mr.Suresh Joshi to give it in written but he refused to do so , i think he was scared that he will lose his job.
With hope of getting Justice
Regards
Rajneesh Gaur
91 Moti Magri Scheme
Udaipur-Rajasthan - India
91-[protected]

Dear Sir,

I am very sorry to inform you that I have booked my motorcycle on 23/05/2013 from Mathura Jn (MTJ) to Pipariya (PPI). It had to reach on 24 May 2013 but not reached yet on 06 Jun 2013. Kindly help me. I will be very grateful to you.

Thanking you
VK Pathak
mob – [protected]

Respected Sir...
With due respect I want to inform you that we the people of Guwahati are facing problems from the enquiry counter of the Guwahati railway station .
The biggest reason is that of not getting any response from the telephone enquiry number 131.
Sir this leads to a big problem any time enquiring about the arrival and departure of the trains.
Sir its a humble request to the good office to please look over the matter.
We the common people will be highly obliged for your kind cooperation. ...

In Train No 12170 Solapur-pune intercity exp on 29-may 2013

In above mentioned train Solapur-Pune intercity exp, in the 2 nd or 3rd general coach from engine side seat no. 97 to 108 (12seats) were occupied by 7 RPF officers who did not allow other passengers to sit on those seats. Myself and other passengers were standing there but the RPF officers did not allow to sit us on those seats. One of the head officer closed both gates and the shutter going to other bogie and also did not allow to stand nearby him occupied seat (Reason is given later) The head officer poured 3-4 bottles of water between both the gates and passage going to other bogie (outside both toilets) so that no one can sit there. He repeated this 3-4 times. This created a lot of dirtiness in the surrounding area. The head officer collected bribes from unauthorized vendors selling, water bottles, bhel, wafers, biscuits, fruits, etc (for this reason he did not allow any person to stand or sit neazrby).
Only 2 junior officers had name tags on their dress
1) M K Sangwan 2) I C Yadav
They all alighted at Daund station

Are these officers there in train for sitting or for petrolling

Are they allowed to stop others for sitting nearby them

Will these officers by fined as per railway act to pour water in compartment passages.

Will any action taken against them for taking bribes.
Kind Regards
Ranjit Chandnani
Surat
[protected]
[protected]

parcelled 01 motorcycle from Allahabad To Guwahati on 16 MASRCH 2013 and today is 29 MAY 2013 which is more than 02 MONTHS from the date of BOOKING, I have many a times gone to the Railway Officials both to ALLAHABAD and GUWAHATI but i am really unhappy that till now they can't even tell me that were is my bike exactly is, so i wish you can help me to locate my bike.
DETAILS OF PARCEL
PARCEL BOOKING NO (P.R.R NO[protected]
BOOKING DATE- 16 MARCH 2013
VEHICLE NO- UP 70 BX 0467 (YAMAHA FZ-S)
BILL LT NO- A-2608993
destination from ALLAHABAD TO GUWAHATI
WILL I GET MY BIKE BACK SIR????
I am tired just need your final help!!!!!!!
[protected]
[protected]

This is the email I got for the TDR I filed for the following PNR number. I wonder if the TTE can do 'No Remark in charting' What is the meaning of it?
If the railway authorities can say the reason as 'No Remark in charting', then there must be no discharge of duties by the railway staff(TTE). If the passenger with that PNR number had travelled the railway staff can mark as 'travelled', if not travelled they can mark as 'not travelled'. And if the passenger has not travelled and the same PNR berth is allotted to another passenger they can also make that remark and if that berth is not allotted to anybody eventhough the passenger has not travelled they can also make that remark. What is this 'No Remakr in charting'. Do Indian Railways allow their railway staff by not making remarks in the charts?
[protected]

Dear Customer,
With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CSR040413V01520 and the reason being : 'No Remark in charting '

In case you require any further assistance, please mail us at [protected]@irctc.co.in
With regards,
TDR TEAM

hi every one,

my name is sushma annam who went to hyderabad for vocation. while returning from hyderabad by AP express on 23rd May 2013, theft has occurred. my suitcase was opened and jewelry of 60 gms and my wallet was stolen. wallet consistes of debit cards of 5 banks and id proof of driving licence. gold include 2 bangles, mangalsutram chain. i have complained indian railways online same day and i have the receipt with me and i have also complained local RPF/GRP people. they have also lodged complaint for have taken complaint only for wallet which has documents. they are not taking complaint for gold. please lodge complaint against indian railways and help me to find my articles back.

please help me out in this matter.

my contact number and other details
annam sushma
135 rajendra nagar
bharatpur 321001
rajastan
phone number:[protected]

Hello,

I am daily passenger from Baraut. due to less coaches we are unable to take the seat and a lot of rush is there in the Train on 5.52AM.

Also distance between from Baraut to Old Delhi railway station is 56KM and Trains are taken more then 2 Hours.

Pls look into it and do the needful.

Thanks in Advance.

Udham Singh
[protected]

Sir,
I am Narendranath Konar. On 18.05.2013 i was traveling from Patna to Bhagalpur by train no: 13236 Danapur- Sahyabganj Intercity Exp.
My resurvation was at CC. My PNR no was: [protected].

After moving from Patna all local passengers comes into the CC compartment without reserved ticket & they make the compartment horrible.
TT & RPF was at a role of statue. I also take the picture of the compartment which is attached with this.

Kindly do your needful so that we can travel comfortable.

Regards,
Narendranath Konar.
PH- [protected].

I lodged a complaint at Sattur Station on March 6th against a TTE, who very nastily misbehaved and used un parliament words and pulled my shirt sleeves, raised his arms to hit me in front of the fellow passengers. This complaint has not been addressed, and I have not been called for an inquiry.

Please, do the needful for an enquiry.

Deat Sir/ Mam,

Greetings,

I am sorry to say but the offials at parcel officeis totally not prompt and doesnot seems to be well comunicated.I had booked my honda stunner bike as per the attaced luggage ticket from Udaipur (Raj) to Raurkela (Orissa) on 10th May, 2013 from Udaipur with the same train I was coming on. But due to any what reason they did not got my bike down in raurkela... despite my father standing next to that bogy saying in this bogy my bike is here but no one was listining to it. I ran to the guard in the train and he had no idea about my bike... despite sowing him my attached luggage ticket. He gave a green signnal to let the train go.. when my father tried stopping the train.... one of the RPF person named Ajay Kumar at 3:30 am beaten him badely with his huge stick... which is desapointing....Any way evering apart... i want my bike back.... if some one can still do some thing in getting my bike i will be greatul...Thank you and i hope the railway will take some strict action regarding my bike and Mr. Ajay kumar... to keep the beleive in railway in ccommon people.


Sumant Singh.

Dear Sir,
I had booked a bike (BAJAJ PULSAR 135cc, BLACK, UK 07 AS 6347) from Dehradun to Durg on 29/04/2013 but the bike has not reached Durg till 05/05/2013. I contacted the authorities at Durg parcel office and there the authorities said that the bike has not been unloaded at Durg station. When i asked that how can i get to know when my bike will reach Durg and where it is now the parcel supervisor said that they cannot tell where the bike is now and when it will reach Durg, the parcel supervisor said that they do not have access to get information where the bike is now and he said that you will have to check everyday at raipur railway parcel office for your bike until it reaches Durg. Sir i am a student and its not possible for me to come daily and check, i am very much bothered that where is my bike and also very tensed as no railway official is giving any satisfactory answer.I request you to please do the needful.
My Luggage ticket number is 421063.
please take necessary action as soon as possible.

My contact no is [protected]/[protected].
Thanks

Respecter, madam/sir,

In virar local group of people are not providing seats to common passenger even if they catch seat first than regular group , they are reserving seats for there group member they puts there leg on seats or any baggage to reserve the seat. when we asked why we cant seat? they abuse us and warn us if we speak anything more than they will beat us.

I traveled with my daughter by the confirmed berth with the following details:

PNR Train Name Date From To Status
[protected] 12650 KTK SMPRK K EXP [protected] H Nizamuddin-NZM Yesvantpur Jn-YPR B4 , 12 - B4 ,10

found surprisingly no house-keeping staff in boggy till arrived at the destination. only a blanket and a pillow been kept on the upper-berth which looked very used but no bed-sheets. There was none house-keeper to ask for bed-sheet or any house-keeping needs till arrival at destination. The same case with most of the co passenger. My complaint is inefficiency in service to passengers and suitable compensated and mental agony of being cheated.

I have booked the ticket from jaipur to balotara on 25.01,2013 PNR No:[protected] through IR CT.Train departure time was 11.00pm but due to heavy fog train was more than 5 to 6 hours late that's why i have to cancel my ticket (file tdr) as per railway policy if train is running more than three hours late then total fund should be refund but in my case i have sent thousands of mail to railway and customer care deptt. they people are not giving me proper reply they have refunded me only 50 % amount and remaining g amount they are not refunding me. I request to you please close the case and give priority to refund me remaining amount with interest and mental harassment.

Pradeep Jain
Jaipur
[protected]

I was travelling on the 18101 TATA JAT EXP from CNB to JUC on berth 12 of the AC 3 Tier on 18/04/13 just before NEW DELHI stn at abt 10.30pm somebody fradulantly stole my GALAXY S III PHONE on PNR [protected] while it was charging, pressed beneath my pillow by spraying some substance due to which i became disoriented also as was found when shaken up by boarding passengers after new delhi.
the attendent professed ignorance. also the shutters leading to IInd Class were found to be open.
not only did i lose my moblie but also could have suffered serious injury.

Who is responsible for passenger safety on indian railways???
why were not the staff more vigilant inspite of repeated mishaps???

Over the years i have seen numerous such thefts n more happening in the TATA MURI EXP..... It appears to be a hotbed of such nefarous activity . Only possible with the connivance of the staff on board otherwise why are the channels left unlocked
WHY???
HELP!
Please seek feedback from the attendant on the coach that day & help find the said mobile.

Finder shall be SUITABLY rewarded as the phone contains many precious memories etc
Deinitely the Railways needs to be more answerable to its customers instead of just turning a blind eye.

KIRTI DHAWAN
PH # [protected]/ [protected]

I had purchased a Smart Card No CR 0218003 issued by Central Railways.I had recharged it twice and found the card very useful. But to my surprise I went for recharging and was told that my Smard Card had expired and was of no use.The balance and the deposit paid on the card was forfeited. This I felt was Cheating.Why at all should the card be invalid and why was the deposit on the card be forfeited with any valid reason.The Railways can find better ways of earning revenue.I wish to advise commuters to desist from buying these smart cards.