Indian Railways Complaints & Reviews

I faced the same problem.
Wish somebody Resolve the issue immediately

Indian Railway — Mental Harassment

Dear Sir,

I am a frequest travelerrs from Sec band to Khazipet. My worst day in last 36 years is 12/03/2011. I take a monthly pass and travel weekly baisis from HydSeunderabad to Khazipet.

Unfortunately on 12/03/2011 i entered the Khazipet station a usual at 3-50 PM to take AP express which arives at around 4-45 PM. As I entered stepped on the platform No 3 i found that East Coast express was moving out of the platform. It ws late by 1 hr from its actual time. For a second I throught why to waste time if I can catch this train No. I entered the reservation compartment S6 as training already took it speed. Thought when train stops at Jangao I wll get down and move to general compartment.

A gentle man with blue blazaer(coat) white shirt and white pant entered the compart and asked the ticked to me only to me not to any one else in the compartment. I showed him my ticket. He told to pay Rs. 75/- I asked why should I pay when I am having ticket. He informed me that this a reservaton compartment and you are holding a general ticket.I explained him the entire story and told that I will get don as soom as train stops.

He told wo told you to travel in rail did indian raily informed to to travel through rail then why did you enter the rail ok entered the rail why did to entered the reservation compartment. I begged him sir it was an hurry and as train was already on its so and general compartment was very far i entered the compartment. He pushed me like if i am a criminal.In fromt of all passengers he pushed me again and again and insisted to get down. At that movement my mind was planning to jump out of the train and comit suciced for the treatment given by the TC.

I cam and stook at the door and waining for the train to stop, he can after some time near me and used abused language in telugu and told why are you statnding here I told you to get down naa.

SirMadam,

We are paying the charges fixed by you and this is the treatment we receive from you employees. I pay 70 Rs. from Hyd to Ramagundam and come by standing entire jurney. While APSRTC charges Rs.40 /- for deluxe bus by giving seat.Rs60/- luxury bus by providing seat facility and Rs.100/- for Super Luxary AC non stop from Hyd to Hanamkonda.APSRTC will not take the passengers more than its available seats.We have N number of buses for the said route. When so so many facilities are availabel we prefer to travel by train and this is the respect given by you employees. APSRTC provides personnel attention to each and every passenger driver comes and askes before leaving, is your luggage kept safely is any body coming ets.,

Every bus contains the mobile number of his manager,deputy general manager, depo manager and divisional mager to contact directly and complain for any thing. While railway is only earning money and not providing any support.

In addition to my context against TC I was not the only person who entered S^there were many others also around 75 members who entered the reservations compartment at that movement. Then why he has behaved like that with me only because I denied to pay amount without taking any receipt.I dont rember his name but he was aged around 52, 5feet 7inches tall, fat big belly guy.

Finally when train stopped at Jangao I stepped down from S^and entered the general compartment no 938542 and stood near seat no 90. I was observing that how many more people will be entering the reservation compartment at Jangao Aler and Bhongir.

And my observation was cool each every station thre were about 50 100 passengers entering the reservation compartment with general tick. My question is did this guy penalised all those passengers or took the seet boxes from them and filled his belly.

At las to conclude that even for the worst situation when there is not road transaport available like bus taxmi two wheeler or air facility and I have travel trough rail service I will prefer to wait till road or air facility resembles and do not prefer to travel by trail in my life.

Refards

General — We people

We should develop the system where the complaints received should be followed up and put up in consumer forums. So that the planner and decsion makers know about the complaints -- it seems there service delivery is poor in the country...

Indian Railways — Missing security in Indian Railways at Night

I was travelling with my wife from New Delhi to Secunderabad on train # 2724, coach no A1, berth no 31 & 33 with pnr #[protected]. After the train left the bhopal station I caught a young sardarji red-handed trying to pick on my wife's purse. I raised an alarm which woke up my fellow passengers. The sardaji, who claimed his name was Sunny, was travelling on an upgraded general class ticket on HA1 16. He had no idendity card with him to prove his credentials. A sum of Rs. 2500 was missing for my wife's purse and on pursuing hard with him he ran back to his seat, fetched a black trolley bag, and gave us back our stolen sum of Rs. 2500 without much protest. The TC on duty Mr. Rajendra Singh was a witness to the incident and he asked me to look for an attendent nearby. I went to look for an attendemt and on my return found that the sardarji was missing. Presumably he wanted to go to the bathroom but managed to escape from the slowly-moving train before Itarsi but left his bag behind. The bag was later scrutinized by the GRP staff before Nagpur and a statement detailing the bag and the materials inside it was taken by them with me as one of the witness.

I think we could have handed over the thief to the GRP had we had a security staff on board to escort the thief. The TC could also have done better to help us rather than be a silent witness and allow the thief to escape unpunished.

I would kindly request the matter be brought into the attention of the higher authority in charge of security on train at night so that such incodents can be avoided in future and passengers feel much safer travelling on Indian Railways.

Kind regards,

Goutam Kumar Biswas
D.E.Shaw India
Hyderabad

+[protected]

Railways — Railway Thefts

Hi,

I was travelling on the andaman express travelling to chennai from vijaywada on 19th october at 1.00 a.m. My husband was with me.We got lower berths and we had just boarded the train and the train moved and since it was night we settled down to sleep. I kept my handbag under my head and there was this person who comes and snatches it and vanishes in matter of seconds as our seat was near the door. I jumped and ran behind him but there was no use. To my surprise, there was no railway police men for the reserved compartment at night. I lost my mobiles and Gold jewellery worth 30 thousand rupees and my wallet with PAN card and Driving license. We complained to the railway police but we did not receive any FIR number.

The handbag was cream in color.

1. Blackbead Chain
2. Gold Earrings
3.A gold chain with a pearl locket
4.Sony Ericsson Mobile W580i
5.A Book of Sai Sat Charita.
6.Book on Barack Obama(Audaity of hope)
7. A spectacles case
8. A Black wallet(PAN Card, ICICI debit card,4- wheeler Driving Licence from Maharasthra)
9. Photographs of my husband and me and my parents.
10.Sodexho pass booklet worth 1500 rupees.
11. Miscellaneous things like handsanitizer, tissues.

Please contact me at the following:

Cell number : [protected]

Rgds
Vasanta

Railways — theft on train

hello sir!
my dad is comes to mumbai , on the way one biscuit group appas
cash=8000
ring=10G
mobile phone is theft

Indian Railway — Baggage theft by someone

Dear Sir,
I alongwith my wife were travelled from Bareilly to Ludhiana in Jalianwala bagh Exp train no-18103 on 1.12.11 in 3AC coach PNR NO [protected]. At Moradabad station somebody inside the coach has stolen my baggage from my seat and ran away. i have lodged the complaint at ludhiana station but still there is no rely to that. request you to please look into this matter and take necessary action as i lost my precious item in that luggage.

the main purpose for this request is to draw your attention towards duty of TTE. I have observed many times that in coach TTE don't check the tickets of all passenger present but only check the tickets of those passenger who have arrived from source station which doesn't solve the purpose of any doubtful passenger who is travelling without ticket on some seat.

Waiting for your reply as soon as possible.

Thanks

To Railway Minister,
Rail Bhavan,
New Delhi.

SUB: Complaint for lost of my luggage during traveling in the train LAL Quila Express from Kanpur to Kolkata .

Respected Sir,

I myself Mr. Shadab Akhter traveling with my colleagues in train no. 13112 (LAL Quila Express) from Kanpur Jn. to Kolkata, on Thursday feb 2nd 2012, my PNR no [protected]. was, 43, 46, 48, 45 in coach S2. I was coming from IIT Kanpur to IIM Calcutta after attending the college Management cum cultural fest.
I did see the luggage till mid night, It was a Plastic ball, and was kept near the Toilet as it was bit bulky the doors were closed. It was heavy around 80 kgs and we have the tickets for the luggage separately. 4:00am I was awaken, and, suddenly I found out that the Luggage is not there.

For that I had complained to TTE in coach, but he could not help he had no idea what to do . I am still in the train.
I have Lost my valuable Rs 50, 000 equipment and I have a fest to attend at IIM Calcutta, please help me out .

I am working in a Adventure Tourism Company " Odyssey Wonders tourism and Solution Pvt Ltd.office in Jamshedpur, I have lost my asset which I had made with great difficulty during my yrs. hard work, hope you will understand my problem and do the needful.

Thank you.
Shadab Akhter.
Cell Phone- [protected]

i have done reservation of myself with my 8 friends from nizamuddin station of delhi to kacheguda (hyderabad) then onwards upto yeswantpura station (bangalore) along with return journey from bangalore to nizamuddin dated 24th july ,25th july and 30 july respectively. due to some reason we have to cancel 4 of them .for this we went to ticket counter of baijnath paprola and then palampur station but they refuse me for cancellation. they misbehaved with me.i am very much puzzeled now. as it is well known that any reserved autherised ticket can be cancelled at any station of india. they said to me that he will not do that at any cost and scolded me . he made me afraid of police also. kindly take some action against this so that nobody may suffer due to this in future.thank you.

Railways — up grade

up-grade to higher are made randomly but it is unfair . The first priority should be given to tatkal ticket holders since they have paid higher amount. I hope the railway authorities look in the matter justice may be made

IndianRailway — NO PLATFORM MADE

Hi Sir/Mada,

Train 11063/11064 (MS To SA)

We are facing many real issue and all are shown below.

1. No platform are made for US (Un Reserved coach) at APN station. Young & old people are jumping down while stop train in 2mins. Really many people are hurting.

issue area : Ayothiyapattanam (APN) & valapaadi

2. In this station no lights at Frond and End area. proplem is , some guys are distubing people perticulary youg girls...

3. This train is very slow/many station is wating very long time/

Train — LOST

HELLO SIR,
I HAVE LOST MY PURSE IN SWARNJAYANTI TRAIN(12817) ON 6 JUN NEAR KANPUR CENTRAL.I HAVE FOLLOWING DOCUMENTS IN PURSE-
VOTER I.D.
ONE SIM([protected])
MADE EASY I.D.
COLLEGE I.D.
METRO SMART CARD
PHOTOS
852 RS
ETC.

e ticket booking — ticket not printed

A ticket was booked on[protected] by tribeni express from Singruali to Lucknow in 2AC for three persons DR T SINGH 57 MALE DR I B MISHRA 52 MALE MRS J MISHRA 45 FEMALE AND PAYMENT MADE BY ON LINE SBI BY REF NO [protected]G16038203 also the mount rs.2310/= withdrawn from my acount of SBI but ticket was not printed as yet.
please print ticket on my e mail and informon my m no.[protected]

with regards
DR. T SINGH
DY CMO
NEHRU HOSPITAL. PO JAYANT DIST SINGRUALI
A GOVT OF INDIA UNDERTAKING

e ticket booking — e ticket booking

SIR,
ON 12/4/10 I HAD BOOKED E TICKET THROUGH IRCTC FOR YESHWANTPUR TRAIN NO.2735, BUT DID NOT GET E TICKET UNDER BOOKED HISTORY, WHEREAS MY AMOUNT WAS CUT FROM MY BANK ACCOUNT RS.1028/-. WHEN I CHECKED FROM THE NEVIGATION MENU IN FAILED TRANSACTIONS, IT IS SHOWN THAT PAYMENT NOT RECEIVED FROM BANK. HOW THIS COULD BE? ELECTRNICALLY TENDERED AMOUNT RS.1028/- WAS CUT FROM MY BANK ACCOUNT, AND TO MY MISFORTUNE NO TICKET IS DISPLAYED TO GET PRINT OUT. KINDLY TELL ME WHAT TO DO? AND TO WHOM TO CONTACT FOR REFUND OF MY AMOUNT OR TICKET. MY PLAN OF TRAVEL IS 4TH MAY 2010 FROM SEC TO YESHWANTPUR. BANK PEOPLE ARE SAYING THAT ELECTRONIC ETICKET PAYMENT DEDUCTED. HOW THIS CAN SORTED OUT?

THANKING YOU,

M LAKSHMIPATHI RAO
HYDERABAD

IRCTC — not getting railway e ticket

i booked 2 e tickets today dt 12/10/2010at 10:50 P M 1) from chandrapur to mumbai & 2) from mumbai to nagpur.but neither the ticket nor prn no. is delivered to me. please help.

my e mail: ramnathji.[protected]@gmail.com
ramnathji.[protected]@ymail.com

Indian Railway — non refund

Dear Sir,
I Booked a ticket from jhansi to lucknow date 12/02/2011 Transaction ID [protected] and PNR [protected] in the name of Sumit kumar sing. It was on wailtlist status on the day of travelling after chart has been prepared. hence I could not travel from it. Why I did not getting my refund back.?
sumit kumar sing
gwalior
sksingh.[protected]@gmail.com
[protected]

Western Railway — No incoming call from AIRCEL -MOBILE

Dear Sir,

I HAVE TAKEN RELIANCE GSM MOBILE SERVICE BECAUSE OF THEIR CDMA -NET WORK WAS GOOD.MY NEW GSM REL.NO IS [protected] WHICH LOCAL NET WORK AND RANGE IS GOOD AND ALSO I AM GETTING THE INCOMMING CALLS FROM OTHER OPERATERS WITHOUT ANY PROBLEM.

BUT, NOW MY COMPLAINT IS THE AIRCELL NO [protected] SOUTH, KODAIKANAL REGION - THEY ARE NOT ABLE TO CALL THIS NO. BECASE OF THEY ARE GETTING PL.CHECK THE NO U DILED.
NO, NO, NO INCOMMI8NG IS COMMING FROM THIS ABOVE NO...WHY?????? PLEASE CHECK AND ACTIVATE THE NET WORK.I HAVE MADE ALL COMPLAINTS TO REL.WEB WORLD AND *333 ALSO BUT THERE IS NO ANY RESPONSE...HENCE THIS COMPLAINT..PLEASE LOOK INTO THAT
THANKS AND REGARDS
J.F.Thomas
Western Railway
Mumbai

Western Railway — Foul unbearable smell

Hello,

The Platform No.1 on the western railway at Dadar towards the ladies first class compartment has an unbearable smell for the past 2 Weeks.. Either it is from the gutters between the tracks or on the platforms.. its impossible to wait there even for a min...

This was been brought to the notice of the on duty cleaners on the platform sometime back..

Kindly look in to this

Kajal

Train — train was late

dear sir please take a serious way of my request the train no 5004 lichvi express runing 8hours late please bear upon and take big responsblities and do something about this matter.

mumbai locals — due to late of local trains

to respected sir
i am of goregoan leaving person & traveling at least 5 years from local trains
due to platform increment at church gate all slow / fast locals are running late by 20 to 25 minutes daily
5 to 10 minutes late are OK but level crossing between jogeshwari and goregaun there are 3 crossings in which at 1 cross train will take 5 minutes due to which traing are runing late
due to which we cannot reach our office at time
so excepting answer from you why trains are running late

Railways Refund of money — Railways Refund of money

Hi ,

From two years i m trying to get the money refund but still no reply :-

Train No:- 2149A
Transaction/Reservation Ticket No:- [protected]
Journey Ticket PNR NO:- [protected]
Ticket Deposit Receipt No/TDR:- 390408
Source:- Pune Destination:-Mughal Sarai Junction
Amount:- 1163.00
Date of Travel :- 23/02/08 Time:- 22.15 hrs Class:-SL
Date of Booking :- 16/02/2008


Please do the needful
thanks & regards
Sunil Gupta/Mukesh Gupta

Railways — refund of money

on 11/11/12 i booked a tatkal ticket from gzb to jjk , Rs 265 was deducted from my account but the reservation was not not done as the page was disconnected.... the money is not being refunded i want my money back....plz help regarding this issue

Rahul Kumar
[protected]
[protected]@gmail.com

Indian Railway/ Train Ticket — refund of money for failed transaction

Sir,

I have booked tickets on 31/05/2010 for Journey from Kodai Road to Chennai Egmore through my ICICI Credit Card. At the time of booking, first transaction was failed, I checked the Order History, cofirming that there is no booking, then I booked further to the same, the transaction was sucess, but the amount was debited twice in my account on the same day.

Kindly refund the same, without any further delay & oblige



My email Id reference is [protected]@yahoo.com (IRCTC User name thushthuna)

Regards

G.R.Mathi

Dear Mr. Mathi,

We are sorry to hear about your experience. We have made a note of your email id as mentioned here. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team

Indian Railway — Refund for failed transaction

Hi ,
I tried booking a ticket from Howrah to Rourkela and the Transaction ID: [protected] was generated.Money was deducted from my bank account but still my Ticket was not generated(details pasted below).
This is an extremely disgusting situation and I need my money refunded as soon as possible.Such poor service is not expected from such a renowned organization.
DETAILS:
Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12871
Train Name: ISPAT EXPRESS From Station: (HWH) To Station: (ROU)
Date Of Journey: 25-Mar-2011 Class: CC Boarding: (HWH)
Resv Upto: (ROU) Date Of Booking: 15-Mar-2011 Total Fare: Rs 438.00

Kindly understand that such things just add to the inconvenience caused to the customer.

Thanks,
Sidharth Mishra.

Indian Railway/Train Ticket — Refund

Dear Sir,

Please lets have my money refund for trail ticket booking i have made as per below and both was not confirm and is nul and wide.

Rail NR[protected]
24 May 2011 Delhi (NZM) - Katni (KTE) Complete
4
View Details



Rail NR[protected]
22 May 2011 Delhi (NZM) - Shahdol (SDL) Complete
4
View Details

Please feel free to contact if need any further information and update for refund as it was commited within week it shoud be refund and same shall be inform to you.

Regards,
R K Mishra
+91-[protected]

Indian Railway — REFUND OF MONEY DUE TO FAILURE OF TRANSACTION

I booked three Sleeper Class ticket from Delhi to Ajmer JN(Train no 12916) for the Date 03/06/2013 ON THE INTERNET which Costs is Rs. 745/- but the transaction failed due to system fault at the IRCTC website. And the Amount of Rs. 755/- was debited from my State Bank of India account for this Transaction. Their Failed transaction ID is- [protected] dated 07/03/2013.

So please do the refund to my respective account .

Thanks,
Sabrej Ahmed