Indian Railways Complaints & Reviews

To,
Union Minister,
Ministry of Railways,
New Delhi,
India.

SUB : COMPENSATION DEMAND OF 1.5LACS AGAINS RAILWAY THEFT OF OUR BAGGAGE FROM TRAIN DATED 14.4.2013.

SIR,

My wife Mrs. Kavita Yadav, my son Mr. Nitaaksh Yadav and myself Mr. Anurag Yadav lost our Blue Colour Sky Bag Trolley dated 14.4.2013 from BSB ADI EXP(Train No. 19408) from Coach S2(25/28) wide PNR no. [protected] at around 1am in night. We were asleep while the theft was carried out. We woke up at around 2 am and came to know that we have lost our baggage. When enquired with the passengers in our Coach, two passengers were awake and told us that they saw the thief with our Blue Colour Trolley bag getting down at Bareilly station saying he has to catch another train. He was of short height in middle age of 35-45 and was wearing a cap.
Our belongings were worth 1.5lacs(1 gold mangalsutra,1gold chain, 2 gold hand rings, 2 gold ear rings, clothes worth 25k and bag of 4k). Approximate value of 1.5lacs and above.

There was no security personals of GRP or RPF or Squad present in the train as confirmed by the then TTE Mr. Arun Kumar. WHY????

We had filed a complain at the next station of Moradabad at around 3am and submitted and received a copy of the complain by constable Mr. Avnish Kumar of GRP in the presence of ASI of RPF Mr. Birendrasinh Bisht. There were 4-5 constables of GRP at the Moradabad station while we were writing the complain and few of them were LAUGHING as if they had not responsibilities to be fulfilled towards our complain. There were no contact details were we could complain in the train so that the investigation against the theft could be started immediately by the cops as it was hardly 1.5 hour since our baggage was lost.

We are middle class family working hard day and night to earn and fulfill our livelihoods. It feels very agonizing and painful when our HARD EARNED MONEY is simply taken away by a local group railway thief so easily and after that also no strong efforts being made by the cops against the crime.

Are the railway passengers responsible for the theft of their belongings in train while travelling???

How can any bloody thief get away so easily after doing a theft from the TRAIN. I think it’s a big and serious issue with the security of passengers and their belongings in INDIAN RAILWAYS. He will gain confidence and make another victim of his crime again and again.

HOW WILL THIS BE STOPPED???

WITH THE PRESENT EXPERIENCE , I DON’T THINK INDIA CAN EVER BECOMA A ZERO CRIME NATION AND SUCH CALOUS ATTITUDES OF THE RESPONSIBLE PUBLIC SERVANTS WILL ONLY ADD TO CRIMES OF THE NATION INSTEAD OF MINIMIZIING IT.

I STRONGLY DEMAND FOR COMPENSATION OF 1.5LACS OF MY BAGGAGE AND STRICT ACTION BEING TAKEN AGINST THE CRIMINAL.

YOURS FAITHFULLY,

ANURAG YADAV
(A COMMAN INDIAN CITIZEN TRAVELLING IN INDIAN RAILWAYS)
[protected]

Non Receipt Of Motor cycle Bajaj Pulsar135 cc,UP-32,EE-1648

Dear sir
I have booked a Bajaj Pulsur 135cc,UP-32,EE-1648 from Lucknow to Panipat by train no. 15707 on 04.04.13 against Rly luggage ticket no.703862. The above material was loaded on 06.04.13 in train no. 15707 from Lucknow to Panipat , but the material is not unloaded at Panipat .I enquired from Rly officials then i came to know that my motor cycle has reached at Amritsar on 07.04.13 afterwards they again booked it for NDLS by train no.11058(ASR-LTT Exp) on 08.4.13 . The said material is again not unloaded at NDLS by Rly officials & material has gone to LTT. Now my material is still travelling here & there due to unplanned working of Rly. Officials . Now, I request you to take early action to find out my material so that i can collect it at the earliest.
G.C.Saxena
Lucknow
[protected]

Sir,

I have taken non standard circular journey ticket vide PNR NO[protected]. The railway authorities issued ticket for 4986kms for 5 members duly collecting an amount of Rs.6825/-. My journey details as follows.

CCA to SLO Not Reserved 16kms
SLO to BBS PNR No[protected] 594 kms
BBS to HWH PNR No[protected] 439 kms
HWH to Gaya Jn PNR No[protected] 458 kms
Gaya to BSB PNR No[protected] 220 kms
BSB to HW PNR No[protected] 816 kms
HW to DLI PNR N[protected] 283 kms
NZM to AGC PNR No[protected] 188 kms
AGC to SLO PNR No[protected] 1759 kms
SLO to CCA Not Reserved 16 kms

Total Kms : 4789 kms

There is a difference between original ticket issued and as per the reservation tickets issued is 197 kms . This may be reconciled and do justice to me.

Thanking you

Yours sincerely

O V R SARMA
# 1-13-129, GOPAL NAGAR
YANAM - 533464

I can not cancel my ticket.Pnr no [protected].Train No 12632.Name N. Alamelu.Date of journey 8.6.13.Date of Booking 10.4.13.Kindly arrange to cancell the ticket and credit the amount to my SB a/c


S.Manthiram.

Subject: General class train travelling tickets through internet.

Sir,
  I undersigned request that general class train travelling tickets (unreserved tickets) and railway platform tickets can be made through internet also. We are facing lots of problems at railway stations for getting general class (unreserved) and platform tickets. There is always a long queue. Passengers sometimes faces foul language from the ticket distributor in change of rupees while ticketing at windows.

The general class (unreserved) or platform tickets can be generated through internet services like irctc or any authorized agency and e-ticket having certain key details of the passenger so that fake tickets cannot be done.
Like
1. Name of the passenger
2. Valid photo identity card no. for e.g. PAN card no.

The travelling ticket examiner or checker should have modern electronic gadgets connected with internet or having soft information detais from which tickets cross checking can be done and a fake or right ticket/passenger can be judged.
If it is implemented a lady faces problems for getting a unreserved ticket at railway station in front of railway ticket counters can be solved out.
Is there any way to file a PIL against indian railways to upgrade its services to general passengers .

Thanking u.
Zakir hussain
surat, gujarat.
Mob-[protected]

Sir i want to complain about continious late runing of sampurn kranti express 12393 for last 4 monthz in ald-mgs section Mostly in outers of both station.
Mostly train arrives ontime,beforetime o. Ald outer abd gets delayed upto 3hours till crosing mgs. If there is traffic congesion in ald-mgs section then why rajdhania,durantos abd garib raths don't get delayed. As sampoorn kranti express is also vip train in pnbe-ndls route.
Pls take necessary action so tran can run ontime in future.

dear sir,
information- pnr no.[protected].
train no. 53175 date-3.4.13
ticket no. 58471881
first class-
sealdah to berhampore.
i have given all the information about the train. this non ac first class of lalgola entitled no. of passenger is strictly 4. but now chart is prepared for 6 persons at day time. but tt allows 9 persons along with railway staffs in this first class coup for a minimum money. why do we purchase ticket for rs.300. if this type of discripancies and illegal work is done in railway. we need justice. name of tt is not known..but given information will reveal the name of the ticket collector.
we need justice.

I would like to inform u that, I have lost my Original Certificates during journey in train 'HWH HATIA EXP. Train No.(18615)
on dtd.23rd March 2013. I have board the train from Kgp jn about 1 'O clock'.Whenever the train reached in Ranchi I trying to getdown but,my hand bag was left due too rush of passengers. The bag was contain with my dresses and my SBI bank passbook and 10th Marksheet in original..

My name is maragatham.Today at 8.20 pm I tried to book 4 e-tickets from cbe to bangalore for banglore intercity express.to13.4.2013. For some reason ticketsnot booked. But a message came from indian bank to my mobile as 495 withdrawed.through ATM. ATM ID-330001.
Please help to refund of my money.Thanking you.

sir/mam I have booked a ticket in rajdhani express from Allahabad to guwahati in
AC -I date of journey is 28 March 2013. I have lost the diary in which the password of irctc I'd an email id which was registered. so please send me new password to mobile number which is registered with irctc. my contact no is [protected]

Dear Sir,
Though I have already sent several notices regarding refund of my ticket money for the cancelled fourney ; the irctc has not showm me any interest regarding my refund.

Here once again I do send this notice to refund / arrange to refund my excess money under PNR No.[protected] dtd 23/07/2012. This is further to note that the onward journey beyond Guwahati was cancelled for the particular train by the Railway authority only the passengers did not cancell their journey to New Delhi by themselves. Hence it is the morol duty of the IRCTC to refund my excess money my account since the tickets bought through net banking facility.

Thanking you.


Yours faithfully,
T. K. Sarmah,

I am from Jogeshwari & We are lot of trouble everyday due to late arrival of 0900 hrs Goregaon local, due to this we are getting everyday late mark in our office & if it is more than three times then our half day salaries cut. It is almost 20-25 days a month.
Secondly after Mumbai central it will take time 20 to 25 min to reach for Churchgate.
The next train is on 0930 hrs which is after half an hour and as you all know as the catching the train from platform No 2 is one of the horrible stunt for Jogeshwari People

REFUND OF FAILED TRANSACTION-ONLINE BOOKING
I booked one SLEEPER[GENERAL] ticket from khandwa to bangalore(Train no12628) on 19-Mar-2013 ON THE INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 525/- was, however, debited to my ICICI account . Their Failed transaction ID is- [protected] and transaction ref number [protected] dated 19-MAR-2013

So please do the refund to my respective account .

Thanks,
sumit gupta
[protected]
[protected]@gmail.com

I tried to book three ticket of Sleeper Class from Delhi to Ajmer JN(Train no 12916) for the Date 03/06/2013 ON THE INTERNET which Costs is Rs. 745/- but the transaction failed due to system fault at the IRCTC website. And the Amount of Rs. 755/- was debited from my State Bank of India account for this Transaction. Their Failed transaction ID is- [protected] dated 07/03/2013.

So please do the refund to my respective account .

Thanks,
Sabrej Ahmed

Dir sir,
I have been retired from post loco pilot from wcr NKJ in september 2012,but still now I am not getting pension. MY PPO NO.is WCR/11603/2012/0514.Please solve the problem.

REMINDER – 11

Dear Team,

Please look into the trailing mails and after regular follow ups also, the Indian Railways is not giving proper explanation for rejection of filled TDR’s IN TIME. It is a serious issue matter and my BOTH “NOT TRAVELLED PNR’S” Status rejected and not credited the amount still as on date 01/03/2013. Please look into the screen shots AND CREDIT THE AMOUNT AT THE EARLIEST.

Kindly revert back.

I need my amount which is to credited for both PNR’s AS FOLLOWS:-

(1) PNR NO. [protected] , REFERENCE NO. ekt[protected] ,( TDR FILLED ON 21/11/12 , DATE OF JOURNEY- 19/11/2012 ) AMOUNT OF RS .1174/- FROM VSKP TO CTC.
(WHY FILLED TDR REJECTED BY INDIAN RAILWAYS )

(2) PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/09/12 , DATE OF JOURNEY- 19/09/2012
AMOUNT OF RS .444/- FROM VSKP TO BBS.
(WHY FILLED TDR REJECTED BY INDIAN RAILWAYS )Regards,

P Bala Subrahmanyam

Mobile No. [protected]



----Forwarded Message----
From: [protected]@irctc.co.in
To: peri.[protected]@yahoo.com
Sent: Tue 26 Feb, 2013 4:13 AM PST
Subject: Email From IRCTC

Dear Customer,
With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : MNF280912V04507 and the reason being : 'Delay in online TDR filing / TDR filed after 30 days'
In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM


From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Saturday, February 23, 2013 9:29 AM
To: [protected]@irctc.co.in
Subject: RE: WHY FILLED TDR REGRETTED

Dear Team,

Kindly resolve and credit the amount at the earliest.

Waiting for your positive response.


Regards,

From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Friday, February 22, 2013 11:55 AM
To: [protected]@irctc.co.in
Subject: FW: WHY FILLED TDR REGRETTED

Dear sir/Team,

Still as on date ,the filled TDR issue not resolved,what is the wrong with indian railways ,I don’t know.
Kindly resolve the issue.

Regards,


From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Saturday, February 02, 2013 8:34 AM
To: [protected]@irctc.co.in
Cc: 'peri.[protected]@yahoo.com' (peri.[protected]@yahoo.com)
Subject: RE: WHY FILLED TDR REGRETTED

REMINDER-10

Dear team,

Why the below mentioned two cases not resolved still as on date?
Clarify it urgently.

Regards,

From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Tuesday, January 22, 2013 7:04 PM
To: [protected]@irctc.co.in
Cc: 'peri.[protected]@yahoo.com' (peri.[protected]@yahoo.com)
Subject: FW: WHY FILLED TDR REGRETTED

REMINDER -9

DEAR TEAM,

Always, u people are giving the incomplete information, what is the status of second case WHICH IS ALREADY TDR FILLED ON 19/09/2012.


(1) PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/11/12 , DATE OF JOURNEY- 19/11/2012 AMOUNT OF RS .1174/- FROM VSKP TO CTC.

(2) PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/09/12 , DATE OF JOURNEY- 19/09/2012 AMOUNT OF RS .444/- FROM VSKP TO BBS.

Waiting for your response.

Regards,
PERI BALA SUBRAHMANYAM



From: TDR Process [mailto:[protected]@irctc.co.in]
Sent: Tuesday, January 22, 2013 6:54 PM
To: Peri, Balasubrahmanyam - EPIL - MUM
Subject: Re: WHY FILLED TDR REGRETTED

Dear customer,

We are extremely sorry for the inconvenience caused to you. Kindly note that your refund case of PNR No. [protected] has been reopened & forwarded to CCM/SER Railway on dt.17-dec-2012 for further processing of your remaining refund. As soon as refund, if any, received it will be credited to your card account.


Regards,
Kamal Dixit
Executive/Refunds/IRCTC
[protected]@irctc.co.in
----- Original Message -----
From: Peri, Balasubrahmanyam - EPIL - MUM
To: tdrprocess
Cc: peri.[protected]@yahoo.com
Sent: Friday, January 18, 2013 6:36 PM
Subject: FW: WHY FILLED TDR REGRETTED

REMINDER – 8

Dear Team,

As per trailing mails and lot of reminders ,

Why still as on date the issue raised by customer not resolved and settled the amount? What is the reason .?
It is shameful to say about Indian Railways.
I need proper justification. Otherwise ,I will likely to highlight the matter to the concern Chairman of Railway Board and in customer forum.
This is my last step to approach.

Just this is my last reminder and waiting for positive and quick response from Indian Railways.

Regards,

PERI BALA SUBRAHMANYAM


Balasubrahmanyam Peri | Manager | Essar Projects (India) Limited |
IOCL Refinary Site, Post-Jhimani, Via-Kujang, Dist-Jagatsinghpur,Paradeep-754141 | Orissa | India |
T +91 [protected] | +[protected] VoIP: 7 31 0000 |
E balasubrahmanyam.[protected]@essar.com | www.essar.com |
From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Friday, December 28, 2012 5:23 PM
To: 'tdrprocess'
Cc: 'peri.[protected]@yahoo.com' (peri.[protected]@yahoo.com)
Subject: RE: WHY FILLED TDR REGRETTED

REMINDER-7

Dear Team,

Kindly reply the status for both the PNR’s:-

As per appended mail , both the cases are still open , How much time it will take to close?

Kindly look into the matter seriously and credit the total amount of both PNR,s

PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/11/12 , DATE OF JOURNEY- 19/11/2012 AMOUNT OF RS .1174/- FROM VSKP TO CTC.
PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/09/12 , DATE OF JOURNEY- 19/09/2012 AMOUNT OF RS .444/- FROM VSKP TO BBS.

It is too delay for processing from IRCTC.
Kindly do needful at the earliest.
Waiting for positive response from IRCTC TEAM.

Regards,

PERI BALA SUBRAHMANYAM
[protected]


From: tdrprocess [mailto:[protected]@irctc.co.in]
Sent: Friday, December 28, 2012 5:18 PM
To: Peri, Balasubrahmanyam - EPIL - MUM
Subject: Re: WHY FILLED TDR REGRETTED

Dear customer,

We are extremely sorry for the inconvenience caused to you. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/NF Railway on dt. 28-sep-2012. Refund yet not received from concerned railway. We are continuously chasing up your case and have sent a latest reminder with all the papers pertaining to your refund case to concerned railway on dt. 12-Dec-2012 . As soon as refund, if any, received it will be credited to your card account.


Regards,
Sajjan Kumar Kashyap
Executive/Refunds/IRCTC
[protected]@irctc.co.in



Peri, Balasubrahmanyam - EPIL - MUM wrote:
REMINDER-6

Dear Team,

As per appended mail , both the cases are still open , How much time it will take to close?

Kindly look into the matter seriously and credit the total amount of both PNR,s

PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/11/12 , DATE OF JOURNEY- 19/11/2012 AMOUNT OF RS .1174/- FROM VSKP TO CTC.
PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/09/12 , DATE OF JOURNEY- 19/09/2012 AMOUNT OF RS .444/- FROM VSKP TO BBS.

It is too delay for processing from IRCTC.
Kindly do needful at the earliest.
Waiting for positive response from IRCTC TEAM.

Regards,

PERI BALA SUBRAHMANYAM
[protected]



Balasubrahmanyam Peri | Manager | Essar Projects (India) Limited |
IOCL Refinary Site, Post-Jhimani, Via-Kujang, Dist-Jagatsinghpur,Paradeep-754141 | Orissa | India |
T +91 [protected] | +[protected] VoIP: 7 31 0000 |
E balasubrahmanyam.[protected]@essar.com | www.essar.com |
From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Monday, December 17, 2012 5:27 PM
To: '[protected]@irctc.co.in'
Cc: 'peri.[protected]@yahoo.com' (peri.[protected]@yahoo.com)
Subject: RE: WHY FILLED TDR REGRETTED

REMINDER-5 :

Dear Team,

As per appended mail , both the cases are still open , How much time it will take to close?

Kindly look into the matter seriously and credit the total amount of both PNR,s

PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/11/12 , DATE OF JOURNEY- 19/11/2012 AMOUNT OF RS .1174/- FROM VSKP TO CTC.
PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/09/12 , DATE OF JOURNEY- 19/09/2012 AMOUNT OF RS .444/- FROM VSKP TO BBS.

It is too delay for processing from IRCTC.
Kindly do needful at the earliest.
Waiting for positive response from IRCTC TEAM.

Regards,

PERI BALA SUBRAHMANYAM
[protected]

From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Friday, December 14, 2012 3:38 PM
To: '[protected]@irctc.co.in'
Subject: RE: WHY FILLED TDR REGRETTED

REMINDER-4

Dear IRCTC TEAM,

Again I am reminding why case no. 02 is regretted as per appended mail. I need clarification from IRCTC for PNR NO. [protected].

Kindly do needful at the earliest and revert back.

With Thanks and Regards,

P BALA SUBRAHMANYAM
[protected]




From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Thursday, December 13, 2012 12:12 PM
To: '[protected]@irctc.co.in'
Subject: RE: WHY FILLED TDR REGRETTED

REMINDER-3

Dear IRCTC TEAM,

Again I am reminding why case no. 02 is regretted as per appended mail. I need clarification from IRCTC for PNR NO. [protected].

Please look into the trailing mails and screen shots regarding filing of not travelled journey tickets .This is an E- ticket and filled TDR as per rules within 30 days from the date of journey.

PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/11/12 , DATE OF JOURNEY- 19/11/2012 AMOUNT OF RS .1174/- FROM VSKP TO CTC.
PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/09/12 , DATE OF JOURNEY- 19/09/2012 AMOUNT OF RS .444/- FROM VSKP TO BBS.

Why the case (1) regretted by IRCTC CASE NO. (2) IS STILL UNDER PROCESS.
Due to some personnel reasons myself not travelled the journey.
Kindly do needful at the earliest and revert back regarding Filled TDR Status.

Regards,
P BALA SUBRAHMANYAM
MOBILE NO. [protected]

From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Wednesday, December 12, 2012 2:59 PM
To: '[protected]@irctc.co.in'
Subject: RE: WHY FILLED TDR REGRETTED

REMINDER-2

Dear Team,

Requesting to resolve the below stated issue.
Still as on date there is no response to the below mentioned issue regarding filled TDR status.

Kindly do needful at the earliest.

Regards,

PERI BALA SUBRAHMANYAM,

[protected]


From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Tuesday, December 11, 2012 9:31 AM
To: '[protected]@irctc.co.in'
Subject: RE: WHY FILLED TDR REGRETTED

REMINDER-1

Dear Team,

Still as on date there is no response to the below mentioned issue regarding filled TDR status.

Kindly do needful at the earliest.

Regards,

PERI BALA SUBRAHMANYAM,

[protected]

From: Peri, Balasubrahmanyam - EPIL - MUM
Sent: Saturday, December 08, 2012 4:06 PM
To: '[protected]@irctc.co.in'
Subject: WHY FILLED TDR REGRETTED

Dear IRCTC TEAM,

Please look into the trailing mails and screen shots regarding filing of not travelled journey tickets .This is an E- ticket and filled TDR as per rules within 30 days from the date of journey.

PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/11/12 , DATE OF JOURNEY- 19/11/2012 AMOUNT OF RS .1174/- FROM VSKP TO CTC.
PNR NO. [protected] , REFERENCE NO. ekt[protected] , TDR FILLED ON 21/09/12 , DATE OF JOURNEY- 19/09/2012 AMOUNT OF RS .444/- FROM VSKP TO BBS.

Why the case (1) regretted by IRCTC CASE NO. (2) IS STILL UNDER PROCESS.
Due to some personnal reasons myself not travelled the journey.
Kindly do needful at the earliest and revert back regarding Filled TDR Status.

Regards,
P BALA SUBRAHMANYAM
MOBILE NO. [protected]

dongargar to gevara road passange are always late due to coal rake comming .on champa to korba route . all the passanger travelling are in local train are facing this problem . railway should be take prventive action againt this . today date 25.02.13 it was reach 9:20pm itst actual time to reach 8:30 pm .
please do needful action against this...
thaks ,

SIR,
WITH DUE RESPECT I WOULD LIKE TO INFORM YOU THAT I HAD GONE FOR THE RESERVATION TODAY i.e. ON 18TH FEB 13. I REACHED STATION AT 1000 HRS AND I FOUND THE RESERVATION WINDOW CLOSED. I APPROACHED STATION MASTER REGARDING THIS AT WHICH HE REPLIED THAT IT WILL NOT OPEN BECAUSE THE GUY WHO WAS SUPPOSED TO OPEN WINDOW HAD GONE TO BANK. AND WHILE I WAS GOING OUT OF HIS OFFICE HE SAID "YE KOI BANIYE KI DUKAAN THODI NAA HAI". I GOT PISSED OFF WITH THIS AND THEN ASKED HIM FOR COMPLAINT REGISTER. HE STRAIGHT AWAY SAID THAT THERE IS NO COMPLAINT REGISTER. EVEN AFTER TELLING HIM THAT I AM OFFICER IN INDIAN AIR FORCE, THERE WAS NO CHANGE IN HIS BEHAVIOR. IT WAS HEIGHTS WHEN HE ABUSED IN BETWEEN THE CONVERSATION. THEN I TOLD HIM TO GIVE IT IN WRITTEN THE REASON WHY THE WINDOW WAS NOT OPEN AT THAT TIME AND THAT THE COMPLAINT REGISTER IS NOT AVAILABLE. (WINDOW OPEN TIME[protected] HRS). HE REFUSED TO DO EITHER. AND STARTED BOASTING HIS AUTHORITY BY ASKING ME FOR THE TICKET. I TOLD HIM I AM READY TO BUY THE TICKET BUT AT LEAST OPEN THE TICKET WINDOW FIRST. HE TOLD ME THAT HE WILL OPEN IT. BUT DIDN'T OPEN IT FOR ANOTHER 15 MINUTES AND SAID THAT THE GUY HAS NOT YET RETURNED FROM BANK.
BEING AN AIR FORCE PERSONNEL, THIS WAS THE WORST I CAN EXPECT FROM ANOTHER GOVERNMENT EMPLOYEE. AND HENCE THIS IS MY KIND REQUEST TO THE CONCERNED AUTHORITY TO TAKE THE APPROPRIATE ACTION. THE DETAILS ARE GIVEN BELOW.

NAME OF STATION MASTER :- MR KHAN (NOT AWARE OF THE FULL NAME BECAUSE NOBODY WAS READY TO TELL HIS NAME)
STATION NAME:- NIMBAHERA , DISTT-CHITTAURGARH
TIME:- 10:30 AM
DATE :- 18th Feb 13



WITH REGARDS,
FLT LT SOURABH SINGH
INDIAN AIR FORCE
PHONE [protected]

Three days back I have been to Bangalore central railway station. At around 10pm. I have approached the counter for platform ticket and it was closed.The employee (men) on duty informed that collect it from the STD booth, which is in front of the station. A board also was displayed over there saying that ''PLATFORM TICKETS AVAILABLE" .We asked for two and he given the printed ticket and he charged Rs. 6/- for each instead of 5 rupees face value. When we asked about it he said 1 rupee extra we need to pay.

Why do Bangalore Railway authority gave permission to telephone booth operator to sell platform ticket and entertain the corruption. Instead they should arrange the alternate so the passenger should buy form the authorized railway counter.

Respected Sir,
I booked one Tatkal Train Reservation Ticket (PNR No. [protected]) on 15-02-13 for 16-02-13 From VISAKHAPATNAM - MUMBAI CST, Which was Waiting Listed - 3. I inquire through internet and mobile sms. I got information from both side (Internet&Mobile) that PNR Status WL-3 and chart prepared. Today on 17-02-13 I went to Reservation Counter for Refund the amount with Reservation/Cancellation Requisition Slip No. 00596 dated 17-02-13. After coming my No. at Counter No.4, they refuse to refund, saying that ticket is confirmed (S6-45). I went to supervisor and shown him the Ticket&mobile messages, then he re-check and corrected it to WL-3. Again I went to Counter No.4. He refuse to refund saying that Time is out for refund. I waste my valuable time around FOUR HOURS for refunding Non-Confirm Tatkal ticket. I already lodge a complaint in Indianraiways.gov.in, Complaint No. W/EO/WAT/[protected]. It is my humble request kindly take necessary action.
Thanking you,
With Best Regards,
SK Samaddar,
[protected], Goutami Garden, Jyothi Nagar, Marripallem Post, Visakhapatnam-530018, Mob:[protected], e-mail:[protected]@yahoo.co.in