Indian Railways Complaints & Reviews

I have booked my Hero Honda Passion Plus Moter Cycle on Dated 03/oct/2013 at Udhampr ( UHP ) Station. From UDHAMPUR (UHP) TO JHARSUGUDA (JSG) station. BUt till date the bike not reached yet.The bike is loded same date Train no12446 to NDLS. BILL NO. LT-1/JSG 117828 Please log my complain and take action. Regards SUBAL PRADHAN MOB NO-[protected]

Date 15/10/2013, manner less behaviour, rude behaviour, stubborn nature of. Cashier at khar station counter no. 2 n she does not ready to provide her name though she has taken my name.
Just for the sake of 5 rs change she made stand for half n hour at the counter n then too she didnt give me tickets n after all this she had asked to bring change,
I am not understanding such a big govt corporation why they are not ptovidobg change and after asking change from each and everyone where this change go, by doing this she made 4 to 5 people by ticket which they want to paying extra money it is simply a cheating with passenger n can't b tolerated.

One more thing I am writing this complaint keeping in mind that I will get feedback and solution, which I never get or never seen of getting any responses.

Whatever is ur outcome do let me

And if this could not be found solved with this e mail pls let me know to whom I can communicate further.




Regards
Rishabh Gupta

[protected]

I had a really bad experience with the services I recently received from Indian Railways and thats why I am here. We booked PNR [protected] to travel from Agartala to Kumarghat in 2A AGTL LMG EXPRES on 14th Aug 2013. *My flight landed in agartala arond 12 noon morning wheras the train was scheduled for departure around 4 pm so we requested to the station master if we can get the rest room to which a 2A passenger is eligible for. He said it is alloted only before an hour or two not for so long (4 hrs in our case). We agreed and waited for 2 hours and again went to the station controller room 2 times between 2 pm to 4 pm but he was not there so we had no choice other than waiting in normal waiting room. *To our surprise we came to know that our train has been delayed for more than 6 hours and it will only come after 12 midnight so we immediately boarded the AC chair car train around 5 pm and filed TDR for PNR [protected] to get our refund of money stating the reason "train delayed for more than 3 hrs" *Now after a week I checked the status of my TDR and noticed I got refund less than 50% of total amount! What was the reason I dont know. I am very upset due to the level of service we were provided at agartala Station, Train schedule, TDR refund and I hope my complaint will be addressed and I will be compensated for the inconvenience caused to us. Indian railway really need to improve the services rather than just roaring about it. Thank you and my kind regards.

Sir/Madam, I was booked my household luggage along with one motorcycle( total=08 items) from Itarsi Jn.(MP) to Goalpara Town (Assam) as on 06/09/2013. No any items are reached at the destination till today. I also asked in station (destination+Booking). Nobody help me from railway. At last I was going to ask for help in NF Railway Maligaon, Guwahati-11 NR Cell. They informed me that by mistake luggages are going to the southern railway and at present 07 packges are in Vishakhapattanam railway station. Beaing as soldier from Indian Army, I have no leave to search indivisually. I am fatching so many problems due to unresponse from Ralway. So please help me to receive my luggages at the earliest please. Its a simple request to your kind sir. Tapan Jyoti Handique([protected])

this is a very big problem faced in INDIAN RAILWAYS through out the country that confort of the passengers is not taken care by INDIAN RAILWAYS, as because what ever the laws made but due to corrupt ticket collector and station master people from general category do travel in sleeper class by permission of ticket collector, tc take money from them and make a slip .but i want to know WHAT ABOUT THE INCONVIENENCE CAUSED TO THE CONFIRMED PASSENGERS where in a three seater 6 people sit ???????is this INDIAN RAILWAYS that take good care of passengers??????????? even this problem, is increased due to huge amount of waiting passenges law says waiting passengers should travel in second class unless birth is confirmed but because of our CORRUPT tc and officers nothing is right and nothing is implemented.MANY MANY MANY PASSENGERS SUFFER FROM THIS PROBLEM I WANT TO KNOW IF WE PAY MONEY FOR SAFE AND CONFORTABLE TRAVEL WHY INDIAN RAILWAYS DONT KEEP PASSENGERS CONFORT AND SAFETY IN PRIORITY LIST????WHY TICKET COLLECTOR SHOULD NOT BE CHECKED BY RAILWAY POLICE THOSE WHO TAKE BRIBE???WHY WHY WHY????ALL INDIAN R GONE CORRUPTED?????????????????????????WHY???????

Sir, With due respect I like to submit that I am holder of Season Ticket Vide Id No. 406C9F90C7 since 28.11.2008 vide my Identity Card attached herewith where in my age mentioned as 32 years. On 05.09.2013 I have renewed my Season Ticket from Shasan Road Station and during renewal concern Data Entry Operator of Ticket Counter wrongly mentioned my ID as 40609p9078 and age as 52 instead of 406C9F90CF and 32 respectively which was also remained unnoticed by me. On 30.09.2013 at about 11.00 am just after getting down from Train at Sealdah Station two of your T.T.E asked to show ticket and accordingly I have produced my above season ticket along with my ID card but concerned T.T.E told me that this is not a valid ticket because both ID and age found as different and considering it as a cheating case they unilaterily imposed a fine of Rs.260/= only upon me and collected from me against EFT No. 813674 dated 30.09.2013. It may be noted that being a PSU employee I have shown my official ID Card to them as well as tried my best to convince them that it is the gross mistake of Railway Personels and not of me but rather to realize the reality they even threatnd me to arrest on the charge of cheating and travelling without ticket. Being aggrieved, though I have paid the ransom but approach before your good selves seeking justice of my humilation and unjustified fine imposed and collected against valid season ticket and arange to refund the unjustified collection against above EFT to me and also seek justice against their rough and rudeless behaviour to common passengers en masse. Kindly look into the matter and oblige. Thanking you Yours faithfully, Avhimanyu Sardar United India Insurance Co. Ltd. Divisional Office No.-IV 2 Brabourne Road Kolkata-700001 Cell No . [protected]

indian railway is profit making organization i was traveling with my mom dad there is no public toilets on station...and in a.c waiting room and at all waiting room they are taking money to use the toilet and bathrooms...ahmedabad station has given contract to some " akhil bharatiya paryavaran sanstha" who can it is possible??? this is against law..they have to provide this service free to public...

I have filed a TDR in irctc for refund for tickets(Train Late More Than Three Hours and Passenger Not Traveled) 1 month back and I have not received any refund yet. I have called customer care and have received only rude replies from them. Filed TDR details are below: Train No.:12591 PNR number:[protected] DOJ:25/8/2013 Date of TDR filing:25-Aug-2013 Transaction ID: [protected] Reason for filingTDR:Train Late More Than Three Hours and Passenger Not Traveled Reference No: ekt[protected] I hope necessary action is taken immediately to process the refund.

To Whom It May Concern

Train no. 32411 was extended to Baruipara in the year of 1986.That time local trains in the Howrah Chord Line were inadequate. According to passengers demand the said train was extended. At present the particular train may be depart from Dankuni again at 15-10 or 15-30 hours as there are connective trains from Bardhaman reaching Dankuni at 14-47 hours.Moreover train no 32413 was also extended to Baruipara for welfare of Baruipara bound passengers few years ago.But after introducing train no 36849 leaving Howrah at 20-48 hours previous extension of train no 32413 is useless at present.On the other hand there are huge gap between train no 32248 & train no.32250 and little gap between train no 32250 & 32414. Beside this two new trains should be introduced between train no.32222 & 32224 and train no.32245 & 32413 as the maximum offices shifted at Salt Lake City. Large number of passengers are travelling from Howrah,Hooghly and Barddhaman districts.Children and aged persons have been suffering a lot.
I humbly pray before your honour to kindly survey over the matter and pay reddressal to the general passengers.
Tarun Kanti Chattopadhyay 2 Rabindra nagar Dankuni Hoogly mob. no. [protected]

Greetings:

I am a regular traveler in the Western railway of the Mumbai local.
It gets very tiring to stand in the line, so i try to avoid it by buying the ticket through the wending machine.
I get to travel in the Andheri - Naingaon route quite often, but it gets very inconvenient to buy the ticket as the smart card ticketing machine is broke.

With this, i also request you to look in to the indicators of the same station. With full confidence I can guarantee you that none of the indicators (either on the platforms, or on the booking office or even on the bridges); none of them will be performing completely.

The station is getting more used day by day. I believe that it is essential that all the aminities should work properly.

Hope it will be looked in to.

Thank you.

My previous mail contains all the information you require. But, however, for your information the following is the details. date of journey pnr no. from to class of travel passenger details 22.3.13 [protected] mgs bbs 2nd sleeper ch.seetaramayya and wife (onlymy wife travelled,s4 17&20 22.3.13 [protected] mgs bbs 3rd a/c do (ch.seetaramayya has travelled as one birth was confirmed B2 54 &wait list2 and wait list person, my wife travelled in the above said PNR, in 2nd sleeper) Hence my claim. If you need any information, please call my cell no.[protected]. The claim is made on 29.3.13, in TDR claim, but till now it has not been settled. I request you to settle the same soon. This claim has been forwarded through TDR and the particulars of TDR are as follows On 25.3.13 I have filed two TDR as follows PNR NO TDR Referernce 1. [protected] ekt[protected] 2. [protected] ekt[protected] The above claim is made to the following address [protected]@irctc.co.in But no refund is awarded. Please go through and guide me in tis regard. My cell No is [protected] ch. Seetaramayya

There is a tea stall just outside the 1st class waiting room on 1st floor of eastern side of Howrah Station. It is surprising that the mineral water sold at the tea-stall is not properly cooled. While asked for the reason the stall keeper says since we have not been supplied with the fridge, we are unable to provide you properly cool water however the price of the 1 litre bottle ( RAIL NEER) was Rs 15/-. Even, the water cooler installed beside the stall is also not functioning properly and therefore, not providing the cold water. Is not this funny that the 1st class passenger having been given the facility of AC but not the facility of properly cool drinking water even after paying the money??? May i request the authority to look into the matter and arrange for proper supply of water at the stall meant for providing good services to the passenger. A line of action will be solicited. Arun.

I travel daily from Boisar to Mumbai Central in Valsad Fast Passenger (123/124). In this train MST pass holder upto virar is not allowed to travel. But resident of railway employees of Virar travel daily in this train from Mumbai Central to Virar and vise versa. They seat in the train with closing the First class compartment from the inside for their colleges employees. The regular passenger who pay the MST amount to the railway do not get the seat from the Mumbai Central. When they are residence of the virar, then how they can travel in this train, however local train is available for them. The TC also do not take any action because of the railway employees. The Top management of the railway are requested to kindly take the action against the railway employees who travel in this train upto Virar and from virar to borivali, dadar and Mumbai central.

Dated, 2nd September 2013 The Chief Public Relations Officer Passengers Grievance Redress Cell Head Office, Eastern Railway Koilaghat Street Kolkata 700001 Dear Sir, I, Chanchal Choudhury, and on behalf of many other daily, regular & bonafide railway passengers / travellers of Kolkata’s Sealdah South Section Diamond Harbour line, find & understand that, under the extended Double Line Project from Baruipur to Diamond Harbour in Kolkata’s Sealdah South Sub-urban Section, the implementation of the project has longsince been kept pending. We don’t know and are absolutely in the dark, the reason of this inaction; but the plain reality is that we, the passengers of this line suffer unbearably due to the non-implementation of this most wanted double line railway movement. May I, on behalf of my co-passengers, therefore, on the strength of “Right to Information”, request you to let us know the reason of the unknown truth of this frozen silence and/or when we shall be gifted / benefitted by the most coveted double line running of railway Sealdah to Diamond Harbour? Awaiting your expeditious response. With Regards, Chanchal Choudhury ID-026998

Dear Sir(s), I, Chanchal Choudhury, and on behalf of many other daily, regular & bonafide railway passengers / travellers of Kolkata’s Sealdah South Section Diamond Harbour line, find & understand, under the extended Double Line Project from Baruipur to Diamond Harbour in Kolkata’s Sealdah South Sub-urban Section, a tiny amount of job to link the Double Line from Baruipur to Diamond Harbour have longsince been kept pending. We don’t know and are absolutely in the dark, the reason of this long stretched inaction; but the plain reality is that we, the passengers of this line suffer unbearably due to the non-implementation of this most wanted double line railway movement. May I, on behalf of my co-passengers, therefore, on the strength of “Right to Information” request you to let us know the reason of the unknown truth of this frozen silence and/or when we shall be gifted / benefited by the most coveted double line running of railway Sealdah to Diamond Harbour. Awaiting your expeditious reply / action. My E-mail ID - chanchal.[protected]@gmail.com Chanchal Choudhury ID No.026998

Dear Sir/Madam, I (T. Mohan, a resident of Chennai traveled to Vishakapatnam on[protected] along with my Grandmother aged 77. We boarded the train number 12829 – Chennai - Bhubaneswar SF Express in S2 coach (PNR No: [protected]). The coach did not had a drop of water in the Toilets as well as in the Wash basins. I approached the TTE who came to examine our tickets at around 10:00 PM. He said that he did not have the Complaint book/register with him and I have to approach the attendant present in the AC coach which is after S11 coach. But he said that he would inform to the team in Gudur and asked us to use the next compartment. As i have already mentioned my grandmother is aged 77 and i can't drag her from one compartment to another. Even from the Chennai central gate to the compartment we used Wheel chair only to have her boaded till the compartment then how could i take her to another compartment when the train is moving. The water was not filled in Gudur station also, at around 4:00AM we reached Vijayawada and I approached the Station attendants and they came and plugged the water pipes to fill-up. I the mean while I took my Grandmother to toilet and soon after few seconds she was shouting as the water was flowing from the roof top of the toilet. Due to which she got drenched and by the time we got down in Vizag she got fever. Adding to this the Upper berth was very much dirty and my clothes got dirty when i saw after i woke up. Also the under seat was having Tea/cofee cups and other waste paper uncleaned from the previous day's journey. Another worst thing is that inspite of TTE presence the shemales, beggers, private vendors are entering into reserved compartments which makes our journey insecure. All the eatables which are sold inside the compartment are being sold with additional cost (ie., beyond MRP). Why don't you start providing bills for all those things bought in railways? When i approached Customer care in Chennai central one of the personnel listened and seen the video and photo which i have taken and he asked me in return what should i want? This looks like an irresponsible answer. Everywhere we go we could see officials answering very carelessly. We are paying more as and when the charges are raised but the service is not at all rendered properly. Here are my questions: 1. Don't you have people to check the coaches before the train starts. If yes, then why didn't they check this? 2. Why isn't the TTE's do not have the complaint book. 3. What should we do next time if we face such issue while travelling. 4. What action will be taken to avoid such incidents in future. We are very much worried when officials/employees of Railway neglect our feedback. Please see the attached photo and video taken and take necessary action. Encl: 1. Photo of the toilet in which there was issue with the roof. 2. Video of the same. 3. Coach number S2 (03224) I have sent email to [protected]@gmail.com, [protected]@gmail.com, [protected]@sr.railnet.gov.in but none responded. Please take severe action and do the needful.

On 29.08.2013 at 17.20 at window no.19 at Andheri(East) to buy a ticket from Andheri to Goregaon, the window clerk performance was very poor compare to other counters (windows), the same was brought the notice of clerk, he said i am not your servant i will perform my duty as per my wish. I hope you will take note of the same and action accordingly at your end please.

I am follow up since last 11th July'13 about TDS Refund. Many time i follow up irctc contact number but still i m not getting response or refund. Due to train late three hours passenger not travel by train & go by Prive Texi. Its cost around 7000/-. Please help to get my refund. Details given below : Transaction Details PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On:[protected] Class: 2A Internet Service Charge: Rs 22.47 Date Of Journey: 26/4/2013 Railway Zone: IRCTC Bank: HDFC Total: Rs 1032.47 Train No: 09419 Ticket Charge: Rs 1010.00 Thanks & Regards, Chirag Solanki [protected]

A senior TTE named C S Kumar, harassed us too much and threatened us to get us arrested by the RPF just because he told us to produce the ID card for all the 12 members travelling and we produced him 8 original ID cards. this happened when we boarded train no. 16590 (Rani Chenamma Exp) on 18th Aug 2013, in LONDA JN and we were travelling till Bangalore City Jn with PNR no. [protected] & [protected] (2 tickets PNR no., where in 12 passengers were travelling) the railway rules clearly states that any one of the passengers travelling in the ticket should produce his original ID. but the TTE accused the other 4 passengers who failed to produce the ID card that they are not the passengers whose name is in the chart and we have committed a crime of TRANSFER of ticket and now he is going to seize the ticket and allot all our seats to other waiting list passengers. inspite of repeated request till HUBLI JN , Senior TTE C S KUMAR did not heed to us. and then he finally showed his real face. he demanded money (bribe). we had no other option but to pay Rs 250 as a bribe to him. Senior TTE C S KUMAR then left the train at HUBLI JN thereby handing over the chart to the other TTE. I request railway officials to take action against him and make sure he is not going to repeat this mistake and please train your TTE's not to act so cheap for the sake of money. Now my question is should I proceed further and report this to Divisional Railway manager of Bangalore, Hubli, Belgaum and Kolhapur ?? And also should I file a case against Senior TTE C S Kumar in District Consumer Forum ??

Respected General manager railways,

This is a complaint regarding number coaches in Circar express operating from Kakinada to Chennai. There is a heavy demand for this train from West godavari as this is the only train from Bhimavaram. None of the waiting list is getting confirmed for this train as this train is having very less number of coaches to the train.

Please provide extra coaches to the train to reduce the heavy rush.