Indian Railways Complaints & Reviews

dear sir indian railway passenger inquary system 139 are per day wrong information o[censored]tkal express 8477
i faced two time first time 139 call center attend and said train is right time at 7.24pm when i reached station train was late 1.30 hours.i complain to station station master when he dial139 call center reply same train is right time while train just departure pendra station and late 1.30 hours
second time at 8.30 pm i asked 139 call center attender reply train is right time and it has departured from shahdol at 7.24. while train is justcoming and late 1.35 hours
sir how indianrailway passenger inquary system get ISO award.pl take action

I would like to submit here that I was having RAC no 1 ticket, 3AC train no 2961 dated 23.06.2010 from Mumbai to Indore. I presume that I was not provided a birth deliberately due to reasons belonging to the category of non compliance of duty of the railway employee for personal gains. I would further like to state that the information which is available so easily on the database is not deliberately provided to me so that I cannot file a case against the person.

This is the complaint against:

1. The Railways Employee for not providing birth to me.
2. All the officers dealing with providing services agaist RTI.
In response to my application dated 25th Oct,2010, the above referred authority has directed The Sr. Divisional Commercial manager and PRO(Sr. DCM & PRO) , Commercial Branch, Mumbai Central to provide information and transfer the case to the data base. The Sr. DCM & PRO in his reply vide c358/RTIA/Appeal/250/11/10-11 dated 30/12/2010 has referred record keeping officer’s report that states that no data about confirmed ticket cancelled are kept with them(letter enclosed). The Sr. DCM & PRO has not directed the case to the database as directed by the appellant authority for the reasons best known to him. He has further advised me to appeal to your highness.

Thanking You,

Sincerely yours,



Prof. RP Mahajan

sir
my family -my mother age 55 , father 58 and my wife with new born kids 2 month were at begusarai station to catch the train 12505 north east express to reach tundla agains PNR NO [protected] .
we have 2 tier AC ticket and as per standard rule ac coach stopped at opposite to rest room of AC passengers. we were at rest room and come to the plateform as we listen the announcement.we did not find any indication of coach location at plateform.we have six no of bags along with us.AC coach stopped 50 meter beyond the plateform range means first we have to cross the plateform which was 60 meter and again we have to walk further 50 meter on pebbles in night if we miss then we can get injured. on the track . as usual you know there is a lot of litter and excretion of human lying at the pebbles.
my family in hurry ride in the train at coach no S3 . they travelled inside the train to reach AC coach but again they found that shutter was closed and no body has opened the shutter despite TT has give confirmation that you ride in Sleeper coach and i will open the shutter , my family spent one hour by standing near the toilet in sleeper class but i paid the money for AC class . this is the treatment of railaway AC class passenger.
i request railway to make ride easy in trains, first there should be coach location indication at palteform as usual we see in big plateform. and driver should stop the train at the plateform because at that time he was the best judge despite of indication if driver will not stop the train there is no meaning of indication .

I asked one Ticket Booking Officer name Bhola working at new delhi paharganj railway station his contact number is (+91-[protected]) to book my Ticket for Gorakhpur. He said the charges of Sleeper Ticket for 1 person is Rs.-1000/-. He is charging (Rs 700 to 1500) extra apart from the ticket charges.Please take some strict action against these officers.



Name - Pankaj Kumar Verma
Mobile- +91-[protected]
Email- [protected]@gmail.com

Sir,
We travelled to Haridwar on 17.07.11 and from Haridwar on 25.07.11 by Utkal Express (18477 & 18478) respectively. There was no mobile charging points in any of the sleeper class coaches out of ten, of both the trains. Perhaps, now a days mobile has become a necessity for the persons below poverty line also. Hence, this is quite unfortunate,painful abd shamefull. We therefore, request you to initiate immediate steps with Railway Authority to provide atleast 4 mobile charging point in all the coaches.
PKPatra

we (18 persons) travelled from ratlam to mumbai central on 23/07/2011 by train no 12956 jaipur mumbai central superfast express in coach B1 to B5. the bed lenin given to us as well as other passengers was soiled and was being reused. my blanket smelled o[censored]rine and was also wet which clearly indicates that it was not clean.some blankets were torn.the bed sheets were soiled, not ironed,shabbly folded which indicates that they were used on the previous journey.the napkins were torn & not in usable condition.a person sitting with the railway police threathened us of trouble if we complained or demanded action,in front of the police.over and above the TC requested us to cooperate as it was INDIA & not a foriegn country where we could demand better services.we lodged a complaint in book no T 28 B/R 4 no 01 with the TC on the train but doubt that any action will be taken.

The Sr. Divisional Operating Manager
Howrah Division
Easern Railway

1) Every local train in Bandel Katwa section, specially 37916 Down Katwa-Howrah Local and 37925 Up Howrah-Katwa Local is running 25-30 minutes late every day.
2) Unnecessary delayed in Samudragarh and Guptipara station with out any crossing.
3) The train having no 37753 Up Bandel-Katwa local (Bandel Departure 19:45) is not given stoppage at Bishnupriya Halt Station.
Your early action is highly solicited.

SATYABRATA BANERJEE
Mothly ID Card No 019347
M [protected]

I reached Coimbatore with my wife from Bangalore at 12:15 midnight.
Absolutely there is not a single porter to carry my lugguage.
I took the items of my lugguage one by one from the platform
keeping my wife at the platform to keep a watch on the items while
I shifted my lugguage one after the other from the platform to
the cab in waiting at the car parking lot.
If the Station master can not take care of this then why can not
IRCTC provide some lugguage trollys.
Coimbatore is one station which suffers due to shortage of porter
not only at midnight but even during day times.

Dear Sir,
SUB: FIR for theft on train no 12577

This is to bring to your kind attention about theft on board Train No 12577 Train name - Darbhanga Bangalore (Bagmati) express on journey dated July 12, 2011. I along with two co- passengers Pratibha Sharan and Manju Sharan were travelling from Samastipur Junction to Bangalore Cantonment, having boarded the train no12577 on July 12, 2011. During the journey, near station Mugalsaria and Mirzapur, our hand bags (Camel Brown and Black in color Medium Size) having the items mentioned below were stolen from AC2 coach no A1 berth no 37,38 and 41( PNR Number [protected])on July 12 night 1.00 am when we were sleeping. When we noticed this, we wanted to report this incident to TTE and attendant in the night around 1.00 am, but the respective TTE and attendant refused to take FIR and instead advised to deboard from the train at next station which was Mirzapur and inform the incident to GRPF. Amongst shock due to theft, we were not provided support by TTE and attendant to register our incident.
Also TTE removed his name plate and when we asked the name he told his name is Mr. Bundel and the name of the Attendant is Mukund Jha.
At this juncture having reached at Bangalore station, I request to register this incident and take appropriate steps to recover our stolen hand bags with keys and document. I am attaching the copy of the travel ticket for your reference.

Details Of Item Missed

Brown Bag

1) Cash 700 INR
2) Gold Chain
3) Pearl Chain
4) 3 Voter Id in the name of Kumar Ashok Sharan, Pratibha Sharan and Manju Sharan
5) House Keys
Black Bag
1) Cash 2200 INR
2) Mobile (LG) with Reliance Sim Card
3) Keys
I kindly request you to look into the matter and take appropriate action on the same.

Thanks & Regards,

Kumar Ashok Sharan

CCM/Refund, South Estern Railways, Kolkata Complaints - non receipt of refund even after lapse of 7 months



Hi,

I have filed a TDR on 28th Dec 2010 and til date I have not got any refund.
Also on top of that I got a CCM regrate saying.
I called a lot of people and everybody forwarded me to other.
I am frustrated and I don't know how this system work.

Please help me out.
My TDR details:


Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 27/12/2010 Railway Zone: IRCTC Bank: HDFC
Total: Rs 2634.00 Train No: 0804 Ticket Charge: Rs 2614.00
From Station: BANGALORE CY JN(SBC) Quota: General To Station: BHUBANESWAR(BBS)
IRCTC Zone: IRCTC

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Birangini Das 65 Female B2 0049/ LB Booked
2 Jatindra P Das 70 Male B2 0052/ LB Booked
3 Charushila Das 47 Female B2 0051/ UB Booked

TDR Details


Reason For TDR:Passenger Not Travelled.
TDR Status:CCM
Regreted Reference No:ekt[protected]
TDR Zone: SER
TDR Filing Date: 28-Dec-2010

Refund Details
Refund Status: Refund Not Approved
Refund Date:12-Jul-2011
Refund Amount:Rs.0.00
Remarks: 4727-SER/5 Delay not condoned.The case is repudiated.

MY MOTHER HAD TO COME TO PATIALA FROM PURANI DILLI RAILWAY STATION. FOR THIS SHE WAS ALREADY HAVING HER TICKET RESERVERD FROM DLI TO PTA IN 14731 DLI BTI EXPRESS TRAIN. COOLIE MADE HER SIT IN THE WRONG TRAIN HAVING THE SAME NAME INTERCITY EXPRESS. SHE REACHED ABOHAR.TICKET COLLECTOR ALSO CHECKED HER TICKET AND SIGNED IT. IS INDIAN RAILWAYS HIRING ILLITERATE TICKET COLLECTORS? ARE THEY BLIND THAT THEY COULD EVEN CHECK THE TICKETS OF THE PASSENGERS TRAVELLING. DO THEY NOT HAVE TONGUES TO TELL THE PASSENGERS THAT THEY HAVE CAUGHT A WRONG TRAIN. WHAT CAN BE DONE NOW?? NOTHING! WHOZ AFFECTED?? INDIAN GOVERNMENT? NO! TICKET COLLECTOR?? OBVIOUSLY NOT! AFFECTED IS THE PASSENGER AND HER FAMILY! I AM WRITING THIS COMPLAINT SO THAT THIS COULD NTO HAPPEN WITH ANYBODYS MOTHER TOMMORROW!

Hi

I am here to voice out a 4 seperate incidents at the parking premises of bangalore city and yeshwantpur railway stations.

Scene I: Bangalore Railway Station:

I had hired a tempo traveller (tt) to drop a few of my relatives to the bangalore railway station on 8th july. We had to make 2 trips to the railway station because of the number of relatives. We were charged rs. 100 per drop as parking fee. A total of rs. 200 was collected from us by the parking authorities. The parking fee mentioned on the ticket given to us was rs. 50. When we protested the personnel dressed in plain clothes yelled back at us. We DID not pursue the matter as we were in a hurry.

We returned to bangalore city on 11th morning at 5 am. The same tt had come back to pick us up. This time a traffic cop who was on duty collected the extra amount. His explanation was that this is because the railway department has set these rules.

Scene II: Yeshwantpur Railway station
another set of relatives arrived at the yeshwantpur railway station on 12th morning. I waited at the portico with about 10 people who had come. The same tempo traveller came to pick us up. This time a woman dressed in what appeared to be uniform coat, gave us a ticket of rs. 50 and demanded rs. 100. When asked to give us a rs. 100 ticket she called another person (I think he was her supervisor). He made rude and harsh demands and asked us pay up. His explanation was that tts are not allowed on the porticos and a fine of 750 had to be payed by me. I had to let the tt move and stayed back to find out more about this. In this time, a traffic police joined the supervisor and told me that this is an "adjustment" as they are trying to help me from not paying the fine. When I asked for the ticket for the fine and the rules not being displayed on the premises, they had a heated argument with me. I was outnumbered and was bullied into paying the extra 50 rs.
Same loot repeated that night as the same tt went to drop off the passengers at yeshwantpur railway station.

While I was waiting I noticed that all people who came to drop their kins were being harrassed and victimised by these people. I demand that strict action be taken against them and help a lot of citizens in the process.

Dear sir,

I was travelling with my cousin brother, cousin brothers"s wife and my bua ( my father's sister) by train no. 11077 , coach no. S9, berth 17,18,19,30 . from Pune to Delhi.on 30/06/2011. As soon as the train started at Railway Station Burhan Pur around 3.00AM someone has snatched the purse through the window of the coach and ran away. We were panic and tried to search for the Railway police and TT but we could not found them.in coach .The purse has valuables of around Rs.1 lac along with cash and Mobile Phone.

Please look into the matter.

Regards,

Narender Gupta
[protected]

Please note the following complaints :

1) 8.34 am borivali train leaving from Dadar comes before time & hence leads to missing of the train
2) Another 8.53 am borivali train leaving from Dadar halts at various places like before Andheri station, after Mahim station & hence the crowd is terrific.
3) There is no other Borivali local after the 8.53 till another 20 minutes & hence this leads to a huge no. of crowds & pushing when getting down at Goregaon station.
4) Many women fell from the train before the train halts at Goregaon, as the crowd is uncontrollable.

Request the Railway Members to please increase the local for Borivali after 8.53 am one.

Hope the same will be resolved at the earliest. This is a genuine request from one of the passenger travelling daily.

Hi

I travelled by 14034 - Jammu Mail, in first class on 3rd July 2011. I was so excited to be travelling by first class since this was my first time. This was an overnight journey and lo! I got bitten by bed bugs all over. We managed to kill three of them but god knows how many more were there. This is ridiculous. I think this will also be the last time I would travel by first class

Regards
Komal

Railways has many ways to cheat people. It is because most of the people are culprits from top to bottom only moneys works. Normal people are fools and no one dares to raise voice against these fraudster.

I have booked 4 E ticket between Mumbai Central to Ahmedabad on 20th APRIL 2011 with PNR No [protected] for AC Chair Car in Shatabdi Express where my booking status was CKWL 31,32,33,34 where only passenger 1 was confirmed and rest 3 tickets were cancelled automatically due to WL status & E-Ticket. After that I Have filled TDR for refund on 25th April 2011 which requires 90days time for Verification.

So the Reason I got from Railways was

"REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : IPC/REGRET/10-11/91/21.6.11/WR and the reason being : 675-WR/38 For W/L Passenger(s) Original NTC (Not-Travelled-Certificate) was not submitted. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM"

To my surprise irctc authority says you haven't took NTC from TT. which was actually duty of TT to give this to travelling person. which was not given and the number mentioned on mail is also ringing no one has time to answer about my refund which is more than 2600Rs.

How hopeless people are rulling India and people or any government company which is for the people by the people is not working for them for which they were paid.

we are looking alot of time in local train - beggar and hinjra (guy or what), they confuse to people thoses are travelling in train, but nobody can't stop to these personalities in running train . begaing , abuse words, throw negitive feeling on people those are not support . everyday they pickup huge collection from local train. no tax on that amount . may be they given some money to govt"s person as like hafta.
dhanu to borivili , mostly going on this way.

borivili to charuchgate - why they not came, railway department know about all activities but they will wait for any accident related with these type of activities and then after they control.

so, plz do some thing and help local train people... poor people .. always going poor....so don't allow to cheat people, plz save poor people pocket...... they cheat poor man feeling in god or other.
aware by some progamme on every railway platform.
thanks
indian - bharat - hindusthan (customer public)

I was travelling with my family from Mathura to Kota in Paschim Express (12926) in 2nd AC. The train was 70minutes late and my wife was suffering from fever. I asked the train attendant (A.K.Dubey) to provide us the bed-sheet, but he said that you have to travel only upto Kota, therefore you would not be given bed sheet and blanket. I asked the conductor to provide the complaint register, but I was not provided. Moreover, the attendant startred abusing and mis-behaving. I suffered badly and my wife got high feverish temperature. My PNR no was[protected]
Please take appropriate action.
Yours painfully,
Sunil Sharma,
B - 355, Talwandi,
Kota - 324005
Mob No : [protected]

Resp. Sir,

This complaint is not against any person but against the delay of train. Actually I travel to my home (Gohana) to Rohtak (My Work place) everyday by 50046 Passanger. The scheduled time of the above train to reach at Gohana is 7:55 am while the arival time of said train is 8:25 to 8:45 daily and it should reach its destination Rohtak near 9:30 to 9:45 daily. Due to this timing we feel very inconvinience to reach office at time and we feel very ashmed. it cover daily near about 100 km (Jind to Rohtak) and consumed time near about 4.5 to 5 hours. you are,therefore, kindly requested to neccessary step to solve our porblum.

Sir I, as a passenger request you to please make such arrangements so that the train reached to its destination on time.

Thanx with deep regards

KAMTAUL railway station is in SAMASTIPUR DIVISION of EC RAILWAY .this station provide only one hour prs facility to passenger between 3 pm to 4 pm daily except sunday.So paseenger could not get takal reservation ticket but from this station daily almost 40 to 50 tatkal reservation ticket issue to broker (DALAL).This can be easily verified with hard copy of PRS REPORT .Fortunately when i reached this station on[protected]sunday) I saw a major scam that on duty ASM MUKESH KUMAR VERMA was issuing approx 25 in no tatkal prs ticket to a broker (DALAL) when I opposed him about his activity he abused me and behaving in a rude manner and said JISKO COMPLAIN KARNA HAI KARO MUJHE KISE SE KOI DAR NAHI HAI.And on that day prs system was closed for passengers. I think this is a shame full matter for indian railway for having hiring such ill mannered and scammed people at a public place.Hope you will take immediate and necessary action. Thanking you Naresh kumar