Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
751
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 252

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
g4guptaatul
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Balance is deduct in card but ticket not come out form machine

Address:Delhi

Sir,
I was trying 3 times to take a ticket from ATVM machine of H Nizamuddin station but ticket not come out from machine but card balance is less every transation finally card balance is loss apx. Rs. 300/- and I could not received ticket from machine.
Sir how can received againg my loss amount of ATVM card. Pls. suggest me....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
F
FFCIDelhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Railway staff is fining people for following their own appeals

Address:New Delhi, Delhi

IRCTC is appealing to general public through its ticket booking website that please don't take
printout of your E-tickets and help the nation to save papers and their employees
are fining people considering this as an offense, saying that IRCTC has nothing to do with
Railway and Railway has not Passed on any such information to the public or the staff yet

This is the case of A3 Tier 2 Car of Trivendrum...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
O
Ojhasm
from Mumbai, Maharashtra
Report
Copy

TDR

Address:Mumbai Suburban, Maharashtra

Sir,

I have received the below mentioned mail by IRCTC TDR team. Actually I booked the E-Ticket and filed TDR through their web site online. The procedure for filing TDR is clearly mentioned in IRCTC web site and according to that I filled the form online and submitted, now for E ticket they are asking TDR / TTE certificate which is not required for e ticket and finally the did not pay the refund of E ticket. Can U help on...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:Maharashtra

DEAR SIR, I ALONG WITH MY FAMILY (WIFE AND A KID) BOARDED THE TRAIN FROM NAGPUR TO NEW DELHI IN TRAIN NO 12621, TAMIL NADU EXP (CHENNAI - NDLS) PNR NOP [protected], SEAT NO 39,38, COACH A2 ON 11TH SEP 2011, SIR WE WERE INFORMED BY FELLOW PASSANGERS THAT THESE BIRTHS ARE BADLY AFFECTED BY BUGS., BECAUSE TRAIN AUTHORITIES HAS GIVEN ROTTEN BED ROLLS, AFTER BHOPAL WE REALISED THAT OUR COPASSANGER WAS RIGHT AS WE WERE BADLY BITTEN BY BUGS WHOLE...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nallisunil
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

collecting extra charge

Address:Hyderabad, Andhra Pradesh

I purchased a ticket for onward and return from SCRailway. I am supposed to board the onward train on 24/09/11 from Secunderabad to Narsapur by Narsapur express. Due to Telangana agitation the train is cancelled. I approached the railway reservation counter of Moula-ali on 24/10/11 @ 13:25 to modify my journey to another date because the train is cancelled by the railway authorities. The employee collected extra amount from me. The reason...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashraf Tayub
from Madurai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

WRONG Time on Train Ticket for 15 months

Address:West Bengal

The Union Minister of Railways, 23.09.11
Parliament House,
New Delhi.

Respected Sir,
1. Jnaneswari Sup Dlx Train no 12102 BRD Howrah JN – Reg
2. From 1.06.2010 Train 12102’s DEPARTURE time is 4.30AM –
3. Till today, after 15 MONTHS – Ticket READS as SCH DEP 22.55 Hrs –
4. PUBLIC Suffering for WRONG Timing on Ticket – Reg

Kindly note that from 1.06.2010,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:West Bengal

On 20.09.2011 at 12.00 noon when after eating at irctc snack bar at howrah stn new complex near main enquiry when I asked for drinking water, I was shown the tap inside. The condition of the said drinking water tap was very poor, inhygenic, shabby and dirty that it was not at all possible to drink watre from it after seeing that. May I know when was the last inspection done and whether it was covered in the inspection or not. Why no action...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gurry2
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

charge excess fair

Address:Jalandhar, Punjab

Dear Sir,
at the date 14 Sep.2011 we 11 passenger traveling from Nanded to jalandhar,when we sit on the seats then three persons come to our seats and demand for tickets when we show my tickets then they demand for ID proof bcoz our tickets were tatkal,when we show my id proof then the demand for id proof of a lady bcoz my mother was with me but she was no any id proof then they charge 4030 Rs. from us and when my mother...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abdulla.Kollaramban
from Kunnamangalam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non availability of Birth

Address:Malappuram, Kerala

we a group of three families including one child (Seven members) Booked reservation tickets from Agra Cantti to calicut on 10/09/2011 in Lakshadeep Mangala Express (Train No.12618). We got PNR No[protected] and[protected].When we started journy from Agra we got RAC 39,47 and 55 in the S1 coach and 55 in the S3 coach.Througout 47 hours journy we demanded TTs confirmed births.But we did'nt get births in our journy. We understand that...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amitsdec6
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC not allowing to access my account

I have an IRCTC account which i am not able to access despite entering correct id and password . Thus i am not able to acess the account nor can use my phone no. and email id to make another irctc account.
I want IRCTC to either activate the account or delete it permanently ,so that i can use my data again.

plz help

amit singh
email - [protected]@gmail.com
mobile no. - [protected]br...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
P
priya nair
from Mumbai, Maharashtra
Report
Copy

Trains for Virar

Address:Mumbai City, Maharashtra

The slow trains on the the western line for Andheri should be increased in the mornin peak hour. Their are many borivali trains in morning which can be extended to Andheri seeing the crowd towards Andheri.
Even in the evening peak hours time say from 5 to 8, the trains to virar should be increased. Currently their are many Bhayendar locals between 7 to 8 which can be extended to Virar.

Please take this seriously as...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
Indian_Mumbai
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

More Virar-Andheri Slow Trains during Morning time

Address:Thane, Maharashtra

Hi,

I reside at Vasai and work at Goregaon. There are very few Virar-Andheri slow trains during morning time till around 10 o'clock. It becomes really difficult to travel in the existing trains as it gets jam packed with hardly getting even space to breathe. Getting down at borivali and then boarding slow train from there is even more cumbersome.
Request you to please either start some more new Virar-Andheri slow...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sparshsaxena
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

WESTERN RAILWAYS DO NOT LOOK AFTER BOISAR

Address:Thane, Maharashtra

Western Railway looks after every station falling on it's route till Dahanu but it will not look after Boisar
We told western railways that We want 12921/22 Flying ranee express for our daily travelling but it ignores it
Daily Kutch Express have a siding at Boisar at Platform 1 but it is not given official Halt here.
it will GIve the stoppages of trains only to palghar and dahanu but not to us
We complained...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
Geo Kochupurackal
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Railway phone numbers not working/staff not responding/web portal displaying misleading information

Address:Chennai, Tamil Nadu

Chennai
12th September 2011
To
The Chairman, Public Grievances
Additional Divisional Manager
Chennai Division, Southern Railway
Divisional office, Park Town
Chennai –600 003
Phone –[protected], Fax[protected]

Kind Attention Mr John Thomas

Subject : Railway phone numbers not working/staff not responding/web portal displaying misguiding informationbr...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sharanya.nayak
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dirty and used bedroll in A/C coach

Address:Odisha

Purushottam Superfast Express (Train no. 12801) from Bhubaneswar to Gaya on 10.09.2011. We were initially given extremely dirty and used bedroll to which we objected and asked for clean bedrolls. But the attendant refused us saying he did not have any clean bedroll as all the sheets he had were of the same nature - dirty and used. So we asked him to give us the complaints book on the train so that we could register our complaint. He referred...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
O
opjoshi103
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

excess fare ticket

Address:Ferozepur, Punjab

sir i had booked an e ticket for my brother for 08 sept 2011. his pnr no is [protected]. he is trevalling with hs ticket and id proof but beside that the TT had charged him afine of Rs 510 and its recipt no is 346470. sir i wantr to know that for what reasone he was charged and please refund my money as soon as possible. i will be ever grate full to u for this act of kindness....
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
C
c. gracias
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

inconvenience in 1st class compartment

Address:Maharashtra

Dear Sir,

This is a kind request for the railways to have regular checks in the ladies first class compartment as many 2nd class passengers get into this compartment and occupy the seats especially for virar trains or are standing at the door.

Secondly it becomes very difficult in the mornings to get into 1st class compartment especially 6.44(at vasai) in virar -churchgate train as there are many 2nd class...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
pkdileep
from Amalapuram, Andhra Pradesh
Report
Copy

Improper allotment of berth for ladies

Address:Andhra Pradesh

I have booked train ticket for my wife and me from Vijayawada to Vaikom road (Kerala) for journey on 6.9.11in Kerala express from New Delhi in AC 2 tier.My wife was allotted berth no.45 on confirmation (Waiting list3) the worst berth in 2nd AC and she had to travel alone.My berth was not confirmed as per IRCTC initially . In the train it was told by TTE that my ticket was also confirmed &I was allotted berth no.19.Since I could not cancel...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vikrant vikram
from Phagwara, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Parcel not yet received

Address:Jalandhar, Punjab

I have booked my Bike through Parcel Way Bill service from Bhopal to Jalandhar City as on 28/08/2011 but till date I have not received my Parcel at Jalandhar.

Parcel Officer is not taking any Responsibility.

Parcel No- D788818.

Please log my complain so that i can receive my Parcel

Regards
Vikrant Vikram
[protected]
E-mail - vikrant.[protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
deepesh.vishwakarma
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Luggage Missing

Address:Vellore, Tamil Nadu

Date. : 04.09.2011

To,

Department of Railway Ministry

Sub- luggage Missing ( House Hold)

I Deepesh Kumar Vishwakarma booked my luggage on dated[protected] vide bilty Number LT-152061 (One Bajaj Motor Cycle and House hold luggage Total -11 Nos) from Bhopal (M.P) to Katpadi (T.N) through train. I received my 10 Nos of Luggage, but till date I could not received my another...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy