Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
749
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 251

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rani nirupma
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not confirmed the seat of tatkal ticket

Address:Bardhaman, West Bengal

Sir, I have purchased a tatkal ticket from Asansol Railway Station counter on 06.11.2011 at 9.00 a.m. for going to Jharsuguda from Asansol vide PNR No.[protected] before 2 days journey, but ticket has under waiting vide no WL/79. It is also not confirmed at the time of journey. It could not be understood how the berth is not available in tatkal ticket, then what means to purchase the ticket. Whether the extra payment of tatkal ticket may...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
U
ucangetroy
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRREGULARITY IN DISBURSING THE DUTY OF TTE

Address:North 24 Parganas, West Bengal

I TRAVELLED FROM BANDEL JN TO SURI ON 01 NOV 11 BY 53045 MAYURAKSHI EXP PNR NO [protected]. DURING THE TRAVEL OF 202 KM NO TTE CAME TO CHECK THE TICKET IN RESERVED COMPARTMENT D1 WHERE ONLY 6 TO 8 PASSENGERS WERE HAVING CONFIRMED TICKETS AS PER THE CHART AFFIXED ON THE TRAIN AND OTHER PASSENGERS WERE EITHER HAVING NO TICKET OR INVALID TICKETS AS THE PASSENGERS OF RESERVED COMPARTMENTS D1, D2 AND D3 NEEDS TO RESERVE A SEAT TO TRAVEL.
...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
R
Rahul Khare
from Mumbai, Maharashtra
Report
Copy

Mismanagement

Complaint is in concern with mismanagement of "PILLOW & BLANKET DISTRIBUTION" in Train No.12535/12536(Lucknow-Raipur Garibrath Express).I usually travel in this train and found this mismanagement;insufficient number....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Amaraj Bassi
from Mumbai, Maharashtra
Report
Copy

Not Allowing to enter waiting room

Address:Mumbai City, Maharashtra

Sir,
witrh due request since january I have to travell alot to punjab and back. while returning your train reaches at around 3pm and my connecting train for solapur FROM dadar at1050pm. My proplem is this as i came from such a long from punjab and having connecting ticket then why dadar sataion master is not allowing us to enter the waiting room. He says you can go inside only before 2 hour.Why? As this is not my starting station...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
3 Comments
Report
Copy
R
ravi.rpc
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Online Tatkal Booking

Address:Karnataka

Date: 2-Nov-2011
I was looking to book online tatkal tickets for 5-Nov-2011 from Dhanbad to Jaipur in Sdah-Ajmer Express (Train no. - 12987). Since tatkal tickets can only be booked 2 days in advence, I was not allowed to book tickets. But to my surprise, I noticed that Tatkal tickets for 5-Nov are already showing waiting lists.
My question here is that, If no one can book tatkal before 2 days, how can tickets status go in waiting...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
speak74
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Touts at Vastrapur Railway Station. for Tatkal Ticket Booking.

I was at Vastrapur Railway station this weekend to book TATKAL Ticket. I stood in queue from 9:00 PM earlier Night till 8 AM Next Morning.

I have faced problem of touts who capture 1st TEN positions in queue, they also force and bully other citizen. There was not a single person standing in the queue from Tout's side till morning 5 AM. Then people started occupying 1st 10 Positions and when we have opposed it Touts...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
ananth74
from Hubli, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Late Running of Train

Address:Visakhapatnam, Andhra Pradesh

Yesterday I have travelled by Train No.08056 Tirupati - Shalimar Super Fast Special Train. I have boarded the train at Gudur Junction where the scheduled departure is 22.00 whereas the train has departed at 23.30 one & half hour late. The scheduled arrival of the train is 09.15 am whereas the train reached Visakhapatnam at 12.30 PM which is 3 hours late from scheduled arrival time.

I do not why Indian Railways runs special...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
A
Anuj Chennai
from Chennai, Tamil Nadu
Report
Copy

IRCTC After Midnight Booking

Address:Tamil Nadu

Sir/Madam, IRCTC does not seem to allow us to book for trains after midnight. As an Example,I wanted to book for 25th Oct 1am train from Salem to Chennai.Neither am I able to book using previous station as destination on Oct 24 and Salem as Boarding place on 25th nor directly am I able to book for 25th Oct on 22nd Oct and when I check availablility in IRCTC, it already shows Waiting List for 25th Oct. I do not understand how 25th morning...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
chhaya
from Gingee, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC Passengers Reservation - Denial

Address:Mirzapur, Uttar Pradesh

I am Sr.Woman Citizen of India, experiencing harassment by way of denial my booking the reservation in 12397 Mahabodhi Exp. on 07/01/2012 from Vindhyachal (BDL) to New Delhi (NDLS); But ridiculously allowed my return booking on 10/01/2012 from New Delhi (NDLS) to Vindhyachal (BDL) in same train 12398 Mahabodhi Exp. This is sarcastic because at present the said train is having its stoppage at Vindhyachal in both for UP as well as Down journey...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
subramsu
from Hyderabad, Telangana
Report
Copy

Delay of MMTS train from Lingampalli to Kacheguda (7:15pm)

Address:Hyderabad, Andhra Pradesh

Dear Sir,

Issue:
The 7:15pm Lingampalli to Kacheguda MMTS reached Kacheguda at 9:15pm (delay of 1 hour) instead of 8:15pm, due to which we missed 9:00pm train to Bangalore (starts at Kacheguda to Yeshwantpur train), along with me about 150-200 people also missed the same train to Bangalore.

1. About 100 people among who missed train to Bangalore reached Kacheguda Station Master office for help and to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sidharthdev
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Dirty coach and pathetic run of train

Address:Aligarh, Uttar Pradesh

Dear sir

Its pathetic to travel by indian railway. This time i was travelling from varanasi to New Delhi by Lichhavi express-14005. shedule departure 3.45 pm at varanasi. It reaches 5 hour late at varanasi Jn. Ahhh woes started there. When we broaded the train in AC2 compartment another surprise was waiting, Dirty and smelling compartment,litters everywhere, rats racing below the seat. Bathroom was hell dirty. Anyhow, because...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RAJANI RANA
from Mumbai, Maharashtra
Report
Copy

not confirming seat

Address:Mumbai City, Maharashtra

My Name is Vijay Rana. I want to complain about Ticket comfirming. I am brought a tickets with my parent whose under senior citisen in ticket counter later 2 month before (90 days before jouney) and That ticket was waiting list (PNR No.[protected] and now Ticket was not confirm in more then two months also. I want to complaint to railway dept. for this insufficient behaviour with senior citzen that their tickets will not cofirming in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sangaramu
from Mumbai, Maharashtra
Report
Copy

Train Missing

Dear Sir,

Please change Time on Western Railway 08:56, Ghatkapor & Kurla ,Two Trains Continually. After come to Thane & Kalyan Trains people Get Out Fully throw it Station at Kanjurg Marg (some people Get Down In earth)
Iam Fully Erated Western

Please change
Note (Please Change Train Time after 9.30)

Thanks & Regards,

Ramu...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
vijaymarivada
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non Refund of Partial waitlisted ticket

Address:Hyderabad, Andhra Pradesh

Hi,

I have booked a ticket for 3 people from guntur to hyderbad and where one seat of mine is confirmed and the other 2 are in waitlist status for AC chair car and my copassengeres didn't travel as their seats are not confirmed and moreover no one can adjsut in AC chair car and waitlisted passengers are not supposed to travel as waitlisted e ticket will be invalid. When i asked TT he didn't even said anything about...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sanvi
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

churchgate-goregaon local

Address:Mumbai Suburban, Maharashtra

To
The Western Railway Authority
Dear Sir
I am regular commuter of Western Railway. I as travelling by Churchgate-Goregaon Local. But the problme is this local does not hault at Marine lines, charni Road and grant Road, even its empty in the morning. So I dont understand what is the purpose to run train directly from churchgate to Mumbai Cetnral. The commuters who stay at marin line to grant road area, thy have to go...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nikxyz
from Mumbai, Maharashtra
Report
Copy

bad services of indian railways

Address:Mathura, Uttar Pradesh

sir/madam,
I am coming from dehradun to mathura in ddn-bdts exp & in this train in ac-2tier the attendents are do not given beddings to the passengers & the a.c is not properly working & attandants are arguing with passengers also.so kindly take appropriate action towards this problem.& another problem is of mumbai -ferozpur janta exp.the tte are not checking the train properly & the reserved passengers...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
ratanpriya sharma
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrongly amount less from credit card

Address:West Delhi, Delhi

Hi ,

My name is ratanpriya sharma and i was booking online tickets from https://www.irctc.co.in . I booked two tickets from delhi to shimla and shimla to delhi aswell. Between that there is not any direct train to shimla , so booked delhi to kalka railway station first and then kalka to shimla railway station. and did same for coming to delhi.Total i did transaction for delhi to kalka 1122 INR, kalka to simla 580 INR and Shimla...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rnssss
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Advertisement Poster on window of Rajdhani Express

Address:Thane, Maharashtra

Indian railway had puted Advertisement Poster (Partially visible) on window of Rajdhani Express both running from Mumbai to New Delhi. Anyone travelling by these trains unable to see anything outside trin in the night and low visibility in the day time. Even someone want to see station name, he is unable to see.

If Indian railway keen interested to put ad on train window either he close window why he putting window on compartment...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
amba aiyar
from Veraval, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

penalty charged

Address:Tamil Nadu

Sir,
I went to visit my sister at
Rajkot and had given money to an authorised rail ticket booking agent to book my return tickets by navajeevan express for my wife, daughter and self for 8.10.2011. My agent booked the tickets for me in tatkal seva. i started my journey on the given date. near surat, one ticket collector saw my ticket and asked me to show identity proof, i produced my all india driving licence in original as...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kuttiprem
from Pathankot, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ticket not booked

Address:Erode, Tamil Nadu

I HAVE BOOKED E.TICKET FROM ERODE TO KUMBAKONAM ON 6.10.2011 AT 10.00 AM. AN AMOUNT OF RS 204 HAS BOON DEBITED FROM CANARA BANK BUT TICKET NNOT BOOKED TRANSACTION FAILED. PLEASE REFUND THE AMOUNT....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy