Indian Railways Complaints & Reviews

Sir, 07/12/11

I had on 5th of dec 2011 reserved 5 tickets online
1) Trichy to Ernakulam (one ticket) on 20/01/12
2) Kollam to Ernakulam on 22/12/11 (4 tickets)

My account debited, but I am not able to view or take print out of the e-tickets

what is the fate of the tickets ?

K harikumar

Dear Sir,
This is to inform you that, I undersigned got confirmed train travel ticket # 64933374 dated 2rd Dec 2011, through TATKAL SEVA JOURNY CUM RESERVATION TICKET COUNTER PRS-NDLS (212-08:09 RUPC 1037 VIA TKD-MTJ.-BRC-BH) by providing my necessary attached identity PAN CARD # BVNPS5246P. Other details of said ticket as per attached scanned image / below..
• PNR # [protected], Train # 12954 August Kranti Rajdhani Express, Coach # B6, Berth # 71,Sex- Male, Age-35.Class -3A SL -RESERVATION FROM H.NIZAMUDDIN TO MUMBAI CENTRAL.
I had initiate my journey to Mumbai Central from H.Nizamuddin in said train dated 3rd Dec 2011, then coach attender normally came to me & ask for ticket / identification. I gave him above attached confirmed ticket & PAN card (In color Xerox).He had clearly rejects identification in Xerox & demanding INR.3000 /- as penalty charges. I request him that, I will arrange my original identification from my home town VALSAD, as I had only INR 1000 in my pocket. He did not listen to me & forced me to leave the train at SAVAI MADHOPUR STATION & ultimately I had left that, train at same station. Then I did my remaining journey in ordinary class ticket B7122608.
I OBSERVED THAT, THE PEOPLE WHO DOES’NT HAVE CONFIRMED RESERVATION, THEY EASYLY ENTERED IN TO THE TRAIN & GOT BERTH ON MONEY POWER.
IF COLOUR XEROX IDENTIFICTION ARE NOT VALID DURING TRAVELLING THEN, HOW CAN I GOT CONFIRMED TICKET ON SAME IDENTIFICATION?? SEE GENERAL INSTRUCTIONS MENTIONED BACK SIDE TO TICKET, IS THERE ANY MENDATORY REQUIREMENT RELATED TO IDENTITY, SPECIFIED ON IT???
THIS IS NOT THE WAY TO CATER SERVICES TO YOUR MIDDLE CLASS CUSTOMER.
Request you to investigate the matter with responsible coach attender & arrange reimbursement of my confirmed ticket charges. I am expecting feedback within a week-time.
Thanking you
Daxesh Shukla - Kochar Falia, Madanwad , Valsad -396 001 Gujarat- Cell -[protected].
E-Mail:-dax.[protected]@yahoo.com,daxesh.[protected]@mutual-industries.com

Plat farm no 6 is the beauty of Vadodara Railway station ,I wish the beauty persists.
Area of Concern for me is unavailability of platform to move wheel chair. I faced this problem while taking my father on wheel chair. There is no connectivity of this platform with other platforms. On 22 Nov 2011 My Father(Age 82) & mother (Age 80 ) were having Reservation in Jaipur Super fast, I was having wheel chair.tried to move to PF 4 ....but in vain as no mobility except over bridge .Finally I along with my 3 friends have to climb 42 steps lifting the Wheel chair ...very unsafe act.If at all, I would have been alone my Father have missed the Train . On other Railway stations there are proper provisions for mobility of Wheel Chair .

It will be kind of you if attention is being drawn on this aspect...
K N SHARMA( Safety Consultant)
Mob [protected]
Tel [protected]

It is very annoying since last week all the express trains are getting late due to goods train getting more priority than these trains. I am a first class pass holder, I commute daily from vadodara to bharuch, due to late trains I get late every day at my work which is very annoying. I want railway authorities to sort it out whether passengers are important to them or goods.

Sir,

Old Faridabad par jo ladies TTE hai unhe baat karne ki tamij nhi hai wo hamesha train me ladies se batmiji se bat karti hai.
Kya monthly pass me ek din time nhi hota ticket banwane ka?
mgar wo kisi ke bat nhi sunti or sabse ladai to tayar ho jati hai. un logo ko passenger ki suvidh ke liye rakha gaya hai ki unse batmiji ke liye.
Kya un logo ne jo Rs. joining ke time par reswat di thi to kya wo reswat ke rs humse collect karege.
Hajaro log bina ticket ke safar karte hai mgar unhe koi check nhi karta.
Ladies compartment me gent ka safar karna mana hai jab complain karte hai to 1-2 din checking hoti hai uske bad koi namo-nishan nhi hota. Un logo ek khilaf koi action nhi liya jata.

My Parents were travelling from Chapra to Ranchi in 15028 Maurya express, Their PNR No was Pnr -[protected] . The 2nd AC Coach attendant gave used bed sheet to passengers,when they asked for complaint book he said he doesn't have one. The lavatory was unclean as there was no water as well. When will the NE railway or the SE railway make sure that this does not happen again and again.

I booked my e- ticket for the journey from Kasargod (KGQ) to Palanpur (PNU) - journey Date:2/10/2011. Other details are given below,
Name: Bharat Darji
Transaction ID [protected]
PNR no. [protected]
adult 01
Class 3A
Total Fare: Rs. 1277
Train name & no 16312/BIKANER EXP.
My e ticket was not confirmed and wait listed, so couldn't journey in the train. Lots of days passed but i didn't get my refund yet? plz help for this.
Contact no. [protected]

sir,
Today (27/11/2011), I have booked an online transaction to purchase a ticket for Sleeper class in Train No.11020 Train Name - Konark Express from Secunderabad (SC) to Berhampur (BAM) boarding at Secunderabad on 15/01/2012 for my wife Mrs.Nirmala Maharana aged-37 years. But unfortunately after the payment was made through SBI(ATM & Debit Card) ( for which I have received a SMS from SBI for transaction and deducted from my Saving Accounts for a sum of Rs.352/- only) payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ displayed in my Computer Screen without giving me the confirmation of the payment and also the required ticket is not generated. But as per the SMS received from SBI the transaction has been made from my Saving Account.

It is therefore, you are requested to either the ticket may be confirmed at your end or a sum of Rs.352/- refund to my Saving Account immediately please.

In this regards your kind co-operation will highly regretted.

Thanking you sir.
Mr. P.C. Maharana
GC CRPF Rangareddy
Post : Hakimpet, Secunderabad-500 078.
Email ID : [protected]@yahoo.com
[protected]@gmail.com
Mobile No. [protected].

Sir/Madam ,
I am a citizen of Jamshedpur . According to tatkal reservation rule tatkal reservation should be open one day before the journey date . But today dated 27/11/2011 the tatkal tickets of 29/11/2011 has been already booked and showing waiting 70 or 80 in almost all the trains running to Mumbai rout .
So kindly look at the matter seriously

Kind regards ,
Md Shahnawaz

Dear Sir / Ma'm,


Myself, Faisal Jawed has booked a motorcycle from Moradabad to Kathiaar on dated 20th Nov 2011 against receipt no. 755874 and today is 26th Nov 2011, the motorcycle is not been delivered while questioning to Railways Officials about delivery status they replied that there is no deadline of delivery.


Kindly help me out for the deliverance of my Motorcycle & let me know about the dead line as per Railway Norms.


Regards'


Faisal Jawed.
Yansin Manzil
M D Yasin Marg,
Ward No. 12, Rahika Tola
Araria , Bihar
Pin - 854311
faisal.[protected]@gmail.com

Ph. No. - [protected]

Dear sir, I have booked one motorcycle make Hero Honda Passion Pro PRB NO. 550393
from Delhi Jn to Ballia Jn on 11 Nov 11 at around 1500 hr. According to railway rules it should reached at the destination within 48 hr but till date on (23 Nov 11) I have not received my motorcycle . Many time i asked to them but they are not taking interest to brought my parcel .So i kindly request you to please do the neatful in my favour so that i get my parcel in time .

Registration No HR26 AY 6659

Rajnish Kumar Singh
Air Force Station , Rajokri New Delhi-38
Mb no. [protected]
[protected]

Lot many times when I try to book the ticket or to search for available trains the site says "Unable to retrieve due to communication failure"
This is really pathetic to see every time when we open the Railway site (irctc.co.in)..Indian railways are not worried about the common people who tried to book the ticket online.
It is really shame for the railway dept. to trouble us always, as this is been seen from almost last three months. No expert is there in Indian railway to restore this. Shame on you Indian Railways...

Hello,

I had booked a ticket from Yeshwantapur to Kazipet on 25/10/2011 and PNR no. is [protected]. But i did'nt carried the ticket. Im the person who is travelling in train. I had all my ID proofs. But the TC had collected Rs. 310 . For not carrying the ticket. Here I had a question.

For E-ticket , If the person is not carrying ticket you people will collect Rs. 50/- as fine . But in the case of counter ticket it was not the same.

It was not fair of collecting Rs. 310 from me. Please i need immediate response on this issue.

Thanks,

Rudra Yugesh.


Pl find the attachments.

sir
We boarded the Bareily - Lokmanya Tilak Terminus train no. 14314 UP on date 12.11.2011 at Aligarh. We have confirm reservation agains PNR[protected] berth nos. 8,10,11,12 &17. Two of our family members did not turn up and my wife was suffering from backache so she needed the lower berth. But train conductor alloted both our lower berths i.e. berths no.s 11 and 17 to other passengers without confirming us and forced us to vacate these berths.When we requested to retain our lower berth no. 11 .TTE and the passengers who were alloted the berths started shouting and pulled out our luggage forcibly from berth no. 11 .On our repeated requests he alloted us lower berth no. 45 which was at another end from berth no. 8 and 10.For the whole night me and my son had to move to berth 45 to assist my wife at berth no. 45
Requesting you to kindly look into the matter .

My personal details : Sudhir Gupta
C-3 Aparna raj co op hsg soc.,
Gholai Nagar ,
Kalwa (e) THANE 400605

Email id : [protected]@gmail.com

i go office in morning at the time of .8.10 am EMU Ghaziabad to New Delhi... and daily up and down.... but in ladies coach there is always sits Gents in the place of ladies.. and shouting ... but there is no security and no rules in morning and evening emu as a aligarh first and emu which arrives delhi at new 7.00 p,m...


i request u plz send ladies security in every emu train .... as soon as possible..

I am feeling very pity for our Indian Railway , whose working style is . I have booked 7 tickets from chakki bank to Bandra terminas, tickets were confirmed. Train timings were 11.05 from chakki bank station but when i reached at station there was a notice train no 09022 is running delay with 16 hours. It was strange that there was no any accident or anything and amazing thing was that entire railway department was behaving neutral. they were behaving so rude. They were shouting on inquiry counter.
Many times i had called up on 139 complaint no, so every time they were giving different statements.
This bloody entire department should be closed ...
I have never seen such kind of frustrated and uneducated staff....

Sir,
On 11.11.2011 i have parked My two wheeler in Trichy railway junction at the parking area at 3.15p.m and i have paid Rs.4.00 and next day evening 3.10 i have taken my bike at the time the person who sited in the parking counter asked another Rs.4.00.And i have seen the notice board and i am asked for 24 hours Railway Management is charging Rs.4.00 but you are asked another Rs.4 then he said you have parked yesterday and today is the next day so you have to give another Rs.4 and once again i am shown the Railway notice board(Its clearly mention RS.4 for 24 hours Parking) then i am argue with that guy and he used abusing words and i have said,i will RPF police then he said OK no problem inform to RPF and he said My name is Mohan don't forget my name at that time you have inform to police.And i am not informed to them because they all are same culprits.Rs.4.00 is not a matter but how those guys are treated the passengers and they cheated Rs.4 for each and every passengers.But railway management will not take any action against lease holder.Because all these lease holders are local rowdies and gundas.Kindly take some action against these peoples.My e-mail id: [protected]@yahoo.com

Regards,
M.Sathish Kumar,
Trichy,
Tamilnadu-620008.

Reference: Mal Practice By the Luggage Booking Staff on Train No. 13005 Departing on November 15, 2011 from Howrah for Amritsar

With respect to the above I am to inform you that my manufacturer’s mechanic was booked in the above train for Ludhiana , PNR No. [protected] he had some heavy luggage with him, which was basically some defective parts of the machine supplied by the manufacturer.
We wanted to book the goods in the Luggage of the train as it would not be viable to carry extra goods with one person.

When we tried to book the luggage for the same the person in charge at the station for booking the goods started asking for Rs. 3000.00 (Rupees Three Thousand) without weighing the goods, on our repeated request to weigh the goods and change us according to the fare chart the person was not willing to weigh the goods and said that he will make the fare chart according to his wish and that we have to pay him Rs. 3000.00

When we did not agree to pay the same, he refused to book our goods on the train and ultimately we had to get the goods back to our factory.

We would now like to enquire from you, is this how you treat a common passenger? Does getting a Railway Job gives you a right to fleece the passenger and harass him?

What was our fault that the goods were not booked on the train in spite of the passenger having a confirmed and a valid ticket?

Who will bear for the loss for production for the spares reaching the factory late.

One officer’s unjust demand of Rs. 3000.00 has caused us a delay of 7 days, who bears our loss and the loss to the state exchequer for the taxes which would have been paid from the production from the machine.

We would like to know how and what action you plan to take against the corrupt official, who has caused a great delay and harassment to us and loss to the exchequer for his own selfish demands.
Awaiting your prompt action

Regards,
For H.P. Singh Machinery Pvt. Ltd.


Tejinder Pal Singh
(Director)

To
The Divisional Railway Manager,delhi
Sir,
I am a regular traveller in ASHRAM EXPRESS (12916) delhi to ahmedabad.. on 30 oct 2011 The compartments (S 13) of this train are very dirty. no water facility & no cleaning in this compartments. There were cockroaches all around the seats. and I could not sleep in entire journey.

I request you to take necessary steps.
Thanking you,

Your faithfully,

BASANT JOSHI, ahmedabad
PNR No [protected]

Good evening Sir,

This is Aditya and i am from Rajahmundry which is located in Andhra pradesh.

Issue :- I have booked a train ticket and the Status of the ticket was ' Waiting List ' till the day of journey.

Since the ticket is not confirmed the money has to back revert back to my account as per rules of 'Indian Railways',however it was not happened.

Later i spoke to one of the ' Railway Customer Care Execute' regarding this issue and they advised me to create a complaint through this site.

Could you please look into this issue and do the needful as early as possible.

Here are the details of the booked e ticket:-

Pnr Number: [protected] ; Transaction ID: [protected] ; Train No: 12665 ;

Train Name: KANNYAKUMARI EX From Station: RAJAMUNDRY(RJY) To Station: NELLORE(NLR) ;

Date: 08/11/2011; Class: 3A ; Boarding: RAJAMUNDRY(RJY) ; Resv Upto: NELLORE(NLR); Quota: Tatkal.

Thanks for your help in advance!

Regards!
Aditya.