[Resolved] Indian Railways — IRCTC online reservation | |
IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. This low cost server always throws a message 'Unable to retrieve due to communication failure' whenever you search for station codes, check train no.s, check availability you name it. One time it took me almost an hour to book a ticket online. I would have better stood in the line at the reservation counter and bought it at the wrath of officers at the counter who are always rude and impatient. Why are they frustrated to do their own jobs? While booking tickets online 3 times the payment gateways charged the payment but didn't issue me the ticket. I had hell of a time getting the money reversed on my credit card. Looking at this website it seems like public outcry is unheard at the higher level. I've visited many countries and I seldom see bad customer service. The customer service in India is a menace to the society tarnishing the image of our motherland. Will someone take appropriate action? Do you empathize troubles experienced by people. You can name prominent worst service sectors starting with AIRTEL- a tragedy, ICICI, Citibank, IRCTC, Vodafone you name it. Please some one hear us and stop this Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I fully agree with Naveen. IRCRC is a big blunder run by indian railway. I am trying to book ticket online since last three days, every time it shows the msg "Unable to retrieve due to communication failure". What the ******? why the hell they are running this facility?
Reply
Sir/Madam,
I am addressing to your office as I couldn't find any mail id at WCR website.
After having suffered many a times I am writing for your kind intervention to stop suffering of the unemployed youths who travel for their interviews etc. and are not in a way to Bribe the TTE for the Berth allotment.
I am basically from Jabalpur and ocassionally travel to Bhopal for interviews ,exams etc.I fear to return by Amarkantak express which leaves Bhopal station at 3:45 pm,and rather consider leaving late by Janshatabdi express which leaves Habibganj at 5:40 pm,because in the later case we get the berth allocated at Ticket counter only.
The reason being that when we ask for a berth allotment in Amarkantak express the TTE normally charges extra amount ranging from 30 to 75 rs.,irrespective of the fact that the train runs vacant till Jabalpur.
The same Happenned to me on 06th march 2008,when i was returning from Bhopal ,by Amarkantak express.I asked the concerned TTE for a Berth till Jabalpur ,he allocated me the Berth S3 - 13 ,but as I had suffered earlier also,I asked him to write my Berth no. on my ticket,which he did,when I quoted the fear of the Special Squad.
When the concerned TTE came to me ,He asked for 120 Rs instead of 93 Rs.,to which I opposed,the reply was " DEKHTA HOON KAUN TERA TICKET BANATA HAI---AUR IS SE DOUBLE NAHIN LAGA TO BATANA" and he left.
When the Special checking Squad came ,I appraised them of the whole case,they instead of listening me asked me to leave the Compartment and settle the case with concerned TTE,to which i opposed that I am sitting on my allotted Berth,why am i not provided the Genuine ticket at Genuine rate,to which they replied that you have to pay Extra ,otherwise you would be charged for Unauthoried Travel which Amounts to 345 Rs.
I was harassed to such an Extent that the Special Squad said to the concerned TTE,that why you write the Berth no. on the Ticket,if you would have not written the Berth no. , I would have charged him with 345 rs..The Special squad people asked my Ticket and gave it to the TTE and asked him to cut the Berth no. allotted and written on Ticket,to which he cut down the same.
Now the Special Squad people gave me two options either to pay 345 for Unauthorised Travel in sleeper or pay 150 rs. now, for 93 rs..
When I saw ,that it is unnecessary harassing ,I gave them 150 rs. ,after which my ticket was made and I was left with words such as -"AB KABHI AISI HIMMAT MAT KARNA-HAMAARE PAAS HAZARON TARIKE HAIN,ABHI ANDER KAR DETE TO PATA CHAL JAATA"
My only request is that to,kindly protect and help us from these kind of instances,which are a daily routine on this train and could be verified anytime.
A process should be defined that TTE allocates the Berth No. and then only we are allowed to enter.
Because all your efforts go in Vain when such instances keep on occuring and are a daily habit for these people.
I would also suggest to allow the Reservation till 10 mins before the train departure ,for trains originating from Bhopal as is done at Jabalpur.
Awaiting your kind reply and necessary action.
Any other Enquiry in this regard is welcome.
Thanks and Regards,
Mohd. Imran Khan
3446 C TYPE 3 SECTOR 2 VEHICLE FACTORY ESTATE
JABALPUR
MP
PIN-482009
[protected].
I am addressing to your office as I couldn't find any mail id at WCR website.
After having suffered many a times I am writing for your kind intervention to stop suffering of the unemployed youths who travel for their interviews etc. and are not in a way to Bribe the TTE for the Berth allotment.
I am basically from Jabalpur and ocassionally travel to Bhopal for interviews ,exams etc.I fear to return by Amarkantak express which leaves Bhopal station at 3:45 pm,and rather consider leaving late by Janshatabdi express which leaves Habibganj at 5:40 pm,because in the later case we get the berth allocated at Ticket counter only.
The reason being that when we ask for a berth allotment in Amarkantak express the TTE normally charges extra amount ranging from 30 to 75 rs.,irrespective of the fact that the train runs vacant till Jabalpur.
The same Happenned to me on 06th march 2008,when i was returning from Bhopal ,by Amarkantak express.I asked the concerned TTE for a Berth till Jabalpur ,he allocated me the Berth S3 - 13 ,but as I had suffered earlier also,I asked him to write my Berth no. on my ticket,which he did,when I quoted the fear of the Special Squad.
When the concerned TTE came to me ,He asked for 120 Rs instead of 93 Rs.,to which I opposed,the reply was " DEKHTA HOON KAUN TERA TICKET BANATA HAI---AUR IS SE DOUBLE NAHIN LAGA TO BATANA" and he left.
When the Special checking Squad came ,I appraised them of the whole case,they instead of listening me asked me to leave the Compartment and settle the case with concerned TTE,to which i opposed that I am sitting on my allotted Berth,why am i not provided the Genuine ticket at Genuine rate,to which they replied that you have to pay Extra ,otherwise you would be charged for Unauthoried Travel which Amounts to 345 Rs.
I was harassed to such an Extent that the Special Squad said to the concerned TTE,that why you write the Berth no. on the Ticket,if you would have not written the Berth no. , I would have charged him with 345 rs..The Special squad people asked my Ticket and gave it to the TTE and asked him to cut the Berth no. allotted and written on Ticket,to which he cut down the same.
Now the Special Squad people gave me two options either to pay 345 for Unauthorised Travel in sleeper or pay 150 rs. now, for 93 rs..
When I saw ,that it is unnecessary harassing ,I gave them 150 rs. ,after which my ticket was made and I was left with words such as -"AB KABHI AISI HIMMAT MAT KARNA-HAMAARE PAAS HAZARON TARIKE HAIN,ABHI ANDER KAR DETE TO PATA CHAL JAATA"
My only request is that to,kindly protect and help us from these kind of instances,which are a daily routine on this train and could be verified anytime.
A process should be defined that TTE allocates the Berth No. and then only we are allowed to enter.
Because all your efforts go in Vain when such instances keep on occuring and are a daily habit for these people.
I would also suggest to allow the Reservation till 10 mins before the train departure ,for trains originating from Bhopal as is done at Jabalpur.
Awaiting your kind reply and necessary action.
Any other Enquiry in this regard is welcome.
Thanks and Regards,
Mohd. Imran Khan
3446 C TYPE 3 SECTOR 2 VEHICLE FACTORY ESTATE
JABALPUR
MP
PIN-482009
[protected].
From:
P UMAMAHESWARA RAO,
B.Sc., M.A., M.B.A., J.A.I.I.B., B.L.
Chief Manager (Retired)
STATE BANK OF INDIA,
VISAKHAPATNAM.
To,
Madam Mamta Benerjee,
Hon'ble Minister for Railways,
NEW DELHI.
Respected Madam,
BOOKING OF 3 AC TICKETS IN TRAIN NO:2727 ON 18.06.2009 FOR 21.06.2009 TATKAL E-TICKET from VISAKHAPTNAM TO HYDERABAD RS.2144.00. THE ON LINE BOOKING ACCEPTED THE DEBIT CARD THREE TIMES AND DEBITED THE CARD THRICE AND DISPLAYED AS THE TRANSACTION NOT DONE AND TICKET BOOKING NOT DONE
[protected]@@@oooooooo
I have tried to book 2 tickets in the name of myself P.UMAMAHESWARA RAO and my relative Shri B.SURYA PRASAD FOR GODAVARI (2727) IN 3 TIER AC YESTERDAY i.e., 18.06.09 through my STATE BANK OF INDIA DEBIT CARD AT AROUND 10.34 AM and while it has acceped all the fields at the end it said that the ticket was not booked for the reason, " Bankers not in reach and transaction not accepted". Having thought, that the ticket was not booked, I have again tried for another time, and fed all the information including the debit card details and this time also it said the same reason and regreted for not booked..
Having felt that this time also not got through, probably for the reason there is some wrong with the SBI DEBIT CARD, I have changed the debit card and tried another time for booking the tickets in the same name ofcourse, by feeding CITI BANK CREDIT CARD in the same train and this time also the internet advised "that the tickets are not booked for the bankers not accepted the transaction.".
Having fed up with this nature of non acceptance, then i have sent my attender to the Railway station and as by the time the tickets in the Godavari train (2727) are over, we had to book tickets for the Garib Radh Express(2739) in the 3 tier AC to go to HYDERABAD with PNR [protected] at the MVP COLONY VISAKHAPATNAM RAILWAY TICKET COUNTER.
While the things are so, to my consternation, when I opened my mail in the night (18.06.09), I find 3 messages are the inbox stating that 3 tickets have been booked in Godavari train (2727) on the strengh of State Bank Debit card and also on CITI BANK CREDIT CARD and all the tickets are confirmed. I was perplexed and contacted the railway authorities in the night itself, and after prolonged discussion, they advised that I should contact you and detail the matter.. You would agree, that no prudent person book tickets in the same name, in the same train on the same date for making the journey.. Apparently, it was the mistake of the railway on line internet and displayed wrong message and caused booking of tickets again and again .
DETAILS OF THE TICKETS BOOKED :
DATE OF BOOKING 18.06.09 DATE OF JOURNEY 21.06.09
PNR NO: TRANSACTION ID TRAIN NO PASSENGER NAMES
[protected] [protected] 2727 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD
[protected] [protected] 2727 1. P UMAMAHESWRA RAO 2. B.SURYA PRASAD
[protected] [protected] 2727 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD
I have today cancelled all the Godavari (2727) TATKAL tickets with a view to facilitate you to to enable you provide the accomidation to any needy passenger and mailing you this letter with a request to please look into the matter and see that I get back all the amounts that was erraneously debited to my cards accounts in the internet and credit the same to my card accounts as you would agree there was no mistake on the part of the undersigned. The cards are standing in my name only. Please be pleased to consider.
P UMAMAHESWARA RAO.
19.06.2009
P UMAMAHESWARA RAO,
B.Sc., M.A., M.B.A., J.A.I.I.B., B.L.
Chief Manager (Retired)
STATE BANK OF INDIA,
VISAKHAPATNAM.
To,
Madam Mamta Benerjee,
Hon'ble Minister for Railways,
NEW DELHI.
Respected Madam,
BOOKING OF 3 AC TICKETS IN TRAIN NO:2727 ON 18.06.2009 FOR 21.06.2009 TATKAL E-TICKET from VISAKHAPTNAM TO HYDERABAD RS.2144.00. THE ON LINE BOOKING ACCEPTED THE DEBIT CARD THREE TIMES AND DEBITED THE CARD THRICE AND DISPLAYED AS THE TRANSACTION NOT DONE AND TICKET BOOKING NOT DONE
[protected]@@@oooooooo
I have tried to book 2 tickets in the name of myself P.UMAMAHESWARA RAO and my relative Shri B.SURYA PRASAD FOR GODAVARI (2727) IN 3 TIER AC YESTERDAY i.e., 18.06.09 through my STATE BANK OF INDIA DEBIT CARD AT AROUND 10.34 AM and while it has acceped all the fields at the end it said that the ticket was not booked for the reason, " Bankers not in reach and transaction not accepted". Having thought, that the ticket was not booked, I have again tried for another time, and fed all the information including the debit card details and this time also it said the same reason and regreted for not booked..
Having felt that this time also not got through, probably for the reason there is some wrong with the SBI DEBIT CARD, I have changed the debit card and tried another time for booking the tickets in the same name ofcourse, by feeding CITI BANK CREDIT CARD in the same train and this time also the internet advised "that the tickets are not booked for the bankers not accepted the transaction.".
Having fed up with this nature of non acceptance, then i have sent my attender to the Railway station and as by the time the tickets in the Godavari train (2727) are over, we had to book tickets for the Garib Radh Express(2739) in the 3 tier AC to go to HYDERABAD with PNR [protected] at the MVP COLONY VISAKHAPATNAM RAILWAY TICKET COUNTER.
While the things are so, to my consternation, when I opened my mail in the night (18.06.09), I find 3 messages are the inbox stating that 3 tickets have been booked in Godavari train (2727) on the strengh of State Bank Debit card and also on CITI BANK CREDIT CARD and all the tickets are confirmed. I was perplexed and contacted the railway authorities in the night itself, and after prolonged discussion, they advised that I should contact you and detail the matter.. You would agree, that no prudent person book tickets in the same name, in the same train on the same date for making the journey.. Apparently, it was the mistake of the railway on line internet and displayed wrong message and caused booking of tickets again and again .
DETAILS OF THE TICKETS BOOKED :
DATE OF BOOKING 18.06.09 DATE OF JOURNEY 21.06.09
PNR NO: TRANSACTION ID TRAIN NO PASSENGER NAMES
[protected] [protected] 2727 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD
[protected] [protected] 2727 1. P UMAMAHESWRA RAO 2. B.SURYA PRASAD
[protected] [protected] 2727 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD
I have today cancelled all the Godavari (2727) TATKAL tickets with a view to facilitate you to to enable you provide the accomidation to any needy passenger and mailing you this letter with a request to please look into the matter and see that I get back all the amounts that was erraneously debited to my cards accounts in the internet and credit the same to my card accounts as you would agree there was no mistake on the part of the undersigned. The cards are standing in my name only. Please be pleased to consider.
P UMAMAHESWARA RAO.
19.06.2009
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