Indian Railways Complaints & Reviews

I HAVE BOOKED E.TICKET FROM ERODE TO KUMBAKONAM ON 6.10.2011 AT 10.00 AM. AN AMOUNT OF RS 204 HAS BOON DEBITED FROM CANARA BANK BUT TICKET NNOT BOOKED TRANSACTION FAILED. PLEASE REFUND THE AMOUNT.

Sir,
I was trying 3 times to take a ticket from ATVM machine of H Nizamuddin station but ticket not come out from machine but card balance is less every transation finally card balance is loss apx. Rs. 300/- and I could not received ticket from machine.
Sir how can received againg my loss amount of ATVM card. Pls. suggest me.

IRCTC is appealing to general public through its ticket booking website that please don't take
printout of your E-tickets and help the nation to save papers and their employees
are fining people considering this as an offense, saying that IRCTC has nothing to do with
Railway and Railway has not Passed on any such information to the public or the staff yet

This is the case of A3 Tier 2 Car of Trivendrum Rajdhani Express on 27th September Morning
at 12:45 am when Railway Officer S N Bodwal came in the car to check the tickets of the
passenger. He asked Mr. Amit Sharma to show the ticket and when Mr. Sharma has shown
the ticket to him on his laptop along with a valid identity proof. The said Railway officer
asked him for Rs 50 as a fine. On asking that for which offense he is asking for penalty he
said you have not taken the printout of your E-Ticket. Mr. Sharma described him and showed
him the appeal by IRCTC on his laptop but he refused to accept that and specifically
mentioned that IRCTC has nothing to do with the Northern Railway and Railway has not
passed on any such information to the public or the staff yet.

And the same officer has refused the passengers to give a certification of AC not working in
2 Tier AC Car of Trivendrum Rajdhani Express on the same day. Passengers were extremely
unhappy with the kind of treatment they got in 2 Tier AC Class where all respectable
and Senior level people travels
The officer clearly refused to give any such certificate however the AC was not working
for 3 flat hours in the train which people paid for.

Copy of IRCTC Appeal on their ticket booking site -

Electronic Reservation Slip (ERS) - The printout in standard specified Performa containing reservation particulars, and instructions for use which can be used by the passenger along with the relevant authorizedIdentification, as travel authority for performing the journey.

Virtual Reservation Message (VRM) - A screen-shot of the e-ticket displayed through laptops/palmtops/ Mobile phone is referred as Virtual Reservation Message (VRM).

ERS/VRM along with any one of the eight prescribed ID proofs in original and the indication of the passenger(s)' name(s) in the Reservation Chart will authorize the passenger to travel.

VRM combined with valid photo-id in original will be treated as an instrument on par with the ERS.

ERS/VRM along with one of the eight prescribed proofs of identity in original will also authorize the passenger to enter the platform on the day of journey and he/she will not be required to purchase platform ticket. ERS/VRM along with original id proof will be required to be produced on demand of Ticket Checking Staff on the platform.

Reference : Railway Board Letter No.2008/TG-I/10/P/SMS dated 20.07.2011

Sir,

I have received the below mentioned mail by IRCTC TDR team. Actually I booked the E-Ticket and filed TDR through their web site online. The procedure for filing TDR is clearly mentioned in IRCTC web site and according to that I filled the form online and submitted, now for E ticket they are asking TDR / TTE certificate which is not required for e ticket and finally the did not pay the refund of E ticket. Can U help on this regards.

Manoranjan Ojha
E Mail: [protected]@yahoo.co.in

This is the mail that I received from TDR Team.

REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF/IRCTC/11-12/217/13.09.11/CR and the reason being : 419-CR/50 Party Failed to collect TDR / TTE certificate in support of the claim. The case is repudiated. In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] With regards, TDR TEAM

DEAR SIR, I ALONG WITH MY FAMILY (WIFE AND A KID) BOARDED THE TRAIN FROM NAGPUR TO NEW DELHI IN TRAIN NO 12621, TAMIL NADU EXP (CHENNAI - NDLS) PNR NOP [protected], SEAT NO 39,38, COACH A2 ON 11TH SEP 2011, SIR WE WERE INFORMED BY FELLOW PASSANGERS THAT THESE BIRTHS ARE BADLY AFFECTED BY BUGS., BECAUSE TRAIN AUTHORITIES HAS GIVEN ROTTEN BED ROLLS, AFTER BHOPAL WE REALISED THAT OUR COPASSANGER WAS RIGHT AS WE WERE BADLY BITTEN BY BUGS WHOLE OVER THE BODY,AND WE COULD NOT SLEEP THROUGH OUT NIGH, MY WIFE AND SMALL KID WAS BADLY AFFECTED BY THIS AND I TOOK THEM TO THE DOCTOR AFTER WE REACED NEWDELHI STATION. SIR, TAMIL NADU EXPRESS IS A PRESTIGIOUS TRAIN, I PERSONALLY FOUND THAT THE STAFF WERE CONTINUOUSLY SAYING THAT ITS NOT THERE DUTY, THE CONDITIONNS OF THEIR BED ROLLS WERE WORST... I WANT RAILWAY TO COMPANSATE AGAINST MY MEDICAL BILL OF RS 1100/-.

I purchased a ticket for onward and return from SCRailway. I am supposed to board the onward train on 24/09/11 from Secunderabad to Narsapur by Narsapur express. Due to Telangana agitation the train is cancelled. I approached the railway reservation counter of Moula-ali on 24/10/11 @ 13:25 to modify my journey to another date because the train is cancelled by the railway authorities. The employee collected extra amount from me. The reason said by the employee is railway cancelled only the train from Hyderabad to Narsapur but not cancelled the train From Narsapur to Hyderabad. How is it possible for a person to travel from Narsapur to Hyderabad without travelling from Secunderabad to Narsapur.Railway cancelled the train though I am ready to travel. They are imposing fines for cancelations why not they pay if they cancel the train. it is not fair.
Nalli Sunil Rao
[protected]@gmail.com
[protected]

The Union Minister of Railways, 23.09.11
Parliament House,
New Delhi.

Respected Sir,
1. Jnaneswari Sup Dlx Train no 12102 BRD Howrah JN – Reg
2. From 1.06.2010 Train 12102’s DEPARTURE time is 4.30AM –
3. Till today, after 15 MONTHS – Ticket READS as SCH DEP 22.55 Hrs –
4. PUBLIC Suffering for WRONG Timing on Ticket – Reg

Kindly note that from 1.06.2010, Jnaneswari Sup Dlx Train no12102 LEAVES Howrah at 4.30AM on a REGULAR Basis. But till today, ie, even after 15 Months, the SCHEDULE DEPARTURE in the Ticket for the said Train no12102 Reads as 22.22Hrs. We do NOT understand WHY ????

People coming from South India, fix their Tour Schedule by looking at the time mentioned on the Tickets. The innocent Tourists/Public, vacate their respective rooms and go to the Railway Station – where they are told that for the past 15 Months this Train 12102 DEPARTS at 4.30AM only.

JUST THINK of the PLIGHT of POOR PASSENGERS LOITERING on the Platforms with their FAMILIES for 5 to 6 hours.

When Train 12102 DEPARTS REGULARLY by 4.30AM, for the Past 15 Months – why should NOT the Tickets show the RIGHT TIME of DPARTURE as 4.30AM and Arrival as 13.30 hrs ???

This is a very serious matter of Sheer NEGLIGENCE on the part of Govt and Railways Department !!!

The Govt is of the public, by the public and for the public. But here for the past 15 Months, the Public is made to SUFFER WANTEDLY by the Govt and Railways for NO reason or rhyme.

Hence we request the Govt Authorities & the Railways to CHANGE the SCH DEP time as 4.30Am and ARR as 13.30hrs for Jnaneswari Train 12102 and ALL the other TRAINS going towards WEST of HOWRAH JN. Please do help and oblige.

Encl: Photocopy of Ticket no 66599663 Yours truly,
PNR no[protected]

CC to: 1. PMO, N.Delhi. For TN Textile Merchants Association

On 20.09.2011 at 12.00 noon when after eating at irctc snack bar at howrah stn new complex near main enquiry when I asked for drinking water, I was shown the tap inside. The condition of the said drinking water tap was very poor, inhygenic, shabby and dirty that it was not at all possible to drink watre from it after seeing that. May I know when was the last inspection done and whether it was covered in the inspection or not. Why no action has been taken and is there anybody at all to look after it. Why paper glass was no there.

Dear Sir,
at the date 14 Sep.2011 we 11 passenger traveling from Nanded to jalandhar,when we sit on the seats then three persons come to our seats and demand for tickets when we show my tickets then they demand for ID proof bcoz our tickets were tatkal,when we show my id proof then the demand for id proof of a lady bcoz my mother was with me but she was no any id proof then they charge 4030 Rs. from us and when my mother demand for to reduce the charges then they fall the rupees on her face we many eyewitness of this course.thats solve so do something to solve my complaint

we a group of three families including one child (Seven members) Booked reservation tickets from Agra Cantti to calicut on 10/09/2011 in Lakshadeep Mangala Express (Train No.12618). We got PNR No[protected] and[protected].When we started journy from Agra we got RAC 39,47 and 55 in the S1 coach and 55 in the S3 coach.Througout 47 hours journy we demanded TTs confirmed births.But we did'nt get births in our journy. We understand that some births are sold by TTs earning huge amount of money. So many waiting list travellers got births after giving money to TTS. I had given awritten complaint against this injesties and the inconvenient faced by us at Kozhikkode Railway Station on 12/09/2011 with complaint No 396865

I humbly request you to examine the availability of births and allotments of births by TTs.Take immediate action against the deeds of TTs

I have an IRCTC account which i am not able to access despite entering correct id and password . Thus i am not able to acess the account nor can use my phone no. and email id to make another irctc account.
I want IRCTC to either activate the account or delete it permanently ,so that i can use my data again.

plz help

amit singh
email - [protected]@gmail.com
mobile no. - [protected]
irctc id - amits0612

The slow trains on the the western line for Andheri should be increased in the mornin peak hour. Their are many borivali trains in morning which can be extended to Andheri seeing the crowd towards Andheri.
Even in the evening peak hours time say from 5 to 8, the trains to virar should be increased. Currently their are many Bhayendar locals between 7 to 8 which can be extended to Virar.

Please take this seriously as their are many people who are facing this issue.

Hi,

I reside at Vasai and work at Goregaon. There are very few Virar-Andheri slow trains during morning time till around 10 o'clock. It becomes really difficult to travel in the existing trains as it gets jam packed with hardly getting even space to breathe. Getting down at borivali and then boarding slow train from there is even more cumbersome.
Request you to please either start some more new Virar-Andheri slow trains or extend existing Virar-Borivali trains till Andheri.
Hope you understand the agony of passengers and would look into the matter and resolve it.


Thanks & Regards,
Traveller of 8.15 am Andheri Slow :-(

Western Railway looks after every station falling on it's route till Dahanu but it will not look after Boisar
We told western railways that We want 12921/22 Flying ranee express for our daily travelling but it ignores it
Daily Kutch Express have a siding at Boisar at Platform 1 but it is not given official Halt here.
it will GIve the stoppages of trains only to palghar and dahanu but not to us
We complained that we need trains to travel to gujarat,rajasthan like bhuj,jaipur,jodhpur
and New Delhi But it will not give us rather it will give to palghar, Dahanu and virar.

We are very,very,very Upset with this.
pleas take action Immediately.

Chennai
12th September 2011
To
The Chairman, Public Grievances
Additional Divisional Manager
Chennai Division, Southern Railway
Divisional office, Park Town
Chennai –600 003
Phone –[protected], Fax[protected]

Kind Attention Mr John Thomas

Subject : Railway phone numbers not working/staff not responding/web portal displaying misguiding information
Reference : Delayed Train 12698:: Date 10/09/2011:: PNR No [protected]:: Membership Number: [protected]
Dear Sir,

May I take this opportunity to expose the present condition of railway function from a passenger’s experience? Try to do something if possible.

I was to travel from Trivandrum to Chennai on E ticket PNR No [protected] by Train No. 12698 on 10/09/2011. Since I had a wait listed e-ticket checked the same in http://www.indianrail.gov.in/cgi_bin/inet_pnrstat_cgi.cgi to know the status, there it was indicated Train running 6 hours 20 minutes late.

In order to confirm this called 139 repeatedly which informed over IVR the train is running on time. To confirm it with an executive/officer it was not possible through 139.
Got an SMS from (TA – 139) on my registered phone no. [protected] (as
TRAIN : 12698-TVC CHENNAI EXP
Stn Name : TRIVANDRUM CNTL
Stn To Start : 10 Sep 11,20 :10 Hrs
Exp Dept : EX-20 :10, 10 sep 2011 Hrs
Late by : NO DELAY Hrs
Schd Platform :Not Available

To know more on it called[protected] explaining the situation but rudely told to call 139, informed of the IVR, but hung up whenever called. Then called[protected],[protected] nobody picked, called[protected], informed to call 139, desperately informed that through 139 nobody in person could be contacted but informed that is the only way, called Reservation 132, 1361, 133,[protected],[protected],[protected] none worked or responded, lastly tried the Railway alert no [protected] surprisingly that too did not work.
Tried another railway portal http://www.trainenquiry.com/indexNS.aspx which showed this
Ultimately I had to rush to the railways station and on enquiring at the counter they informed the train is late. The amount of money spend on phone calls, the mental agony and the physical endurance I had to undergo has no limit. I wrote down a complaint No 382470 at the Station Masters office, Trivandrum and travelled with alternate method.
With so much of technology and abundant manpower the railways is functioning this way to everyone’s dismay. Earlier railways functioned to some level, now it is in shambles. When will this country wake up to the call of the citizens? It is rightly said that Indians are treated as cattle as far as railways is concerned.
I have depicted the plight of railways; please do something to do justice to the taxpayer’s money.
Thanking you,
Yours faithfully
Geo Kocupurackal ([protected])

Attached the copy of the complaint

Purushottam Superfast Express (Train no. 12801) from Bhubaneswar to Gaya on 10.09.2011. We were initially given extremely dirty and used bedroll to which we objected and asked for clean bedrolls. But the attendant refused us saying he did not have any clean bedroll as all the sheets he had were of the same nature - dirty and used. So we asked him to give us the complaints book on the train so that we could register our complaint. He referred us to the TTE. We asked the TTE at Cuttack railway station for the complaint book and he told us he will give it in one hour's time but through the night he did not give us the complaint book though we were waiting for the complaint book. Then on 11.09.2011 we asked the next TTE for the complaint book and he too told us to wait and never gave us the complaint book. We would like to register a complaint regarding provision of dirty and used bedroll, misbehaviour by attendant of B2 A/C coach and deliberate avoidance by TTEs for giving us complaint book for registering our complaint regarding the dirty bedroll. We request that the matter be taken up urgently as it refers to basic and minimum passenger facilities on a long route train and it is our right to get clean bedroll since the Railways is taking the cost of the same from us in the train ticket fare. My seat number is B2 17 on this train.

sir i had booked an e ticket for my brother for 08 sept 2011. his pnr no is [protected]. he is trevalling with hs ticket and id proof but beside that the TT had charged him afine of Rs 510 and its recipt no is 346470. sir i wantr to know that for what reasone he was charged and please refund my money as soon as possible. i will be ever grate full to u for this act of kindness.

Dear Sir,

This is a kind request for the railways to have regular checks in the ladies first class compartment as many 2nd class passengers get into this compartment and occupy the seats especially for virar trains or are standing at the door.

Secondly it becomes very difficult in the mornings to get into 1st class compartment especially 6.44(at vasai) in virar -churchgate train as there are many 2nd class college students who get down at vasai using both sides of the door and not letting the passengers to get in . we actually have to pull them out .

Thirdly there are hawkers selling out things and sometimes 4 to 5 get in at one time and block the whole compartment.As it is the ladies first class is too conjested and nowadays with the increased crowd of students with their huge bags it becomes very inconvenient and sometimes they block the doors making it very difficult for the seniors to get out of the train.
Even cleanliness has to be maintained .

one more suggestion if the Vasai - Dadar local could be extended up to Churchgate or at least halt it at Bandra because the Churchgate passengers who have to change at Dadar becomes difficult to get out of the crowd. As the frequency for the Churchgate trains is bad , atleast for the rest of the crowd there is a option of taking Bandra, Andheri or Borivali trains .

I would be glad if you look into this matters.

Thanking you in anticipation and looking forward for immediate action.

Yours sincerely,


Passenger

I have booked train ticket for my wife and me from Vijayawada to Vaikom road (Kerala) for journey on 6.9.11in Kerala express from New Delhi in AC 2 tier.My wife was allotted berth no.45 on confirmation (Waiting list3) the worst berth in 2nd AC and she had to travel alone.My berth was not confirmed as per IRCTC initially . In the train it was told by TTE that my ticket was also confirmed &I was allotted berth no.19.Since I could not cancel my ticket this berth should have been allotted to my wife who was to sit in a II AC compartment (Old and ugly).The TTE it seems had sold the berth no.19 to somebody of his choice.My wife repeatedly reqested for change of berth and TTE refused to give it to her.
Thejourney in Kerala express is hopeless even in AC compartments.The bogies are oldest and ugly.Ladies should be allotted safe seats instead of berth no. 45which is disturbed and unsafe.
TTE may be asked to provide priority to the Ladies and old people to change to the berths if the fellow passenger is cancelling the ticket at the last minute .

I have booked my Bike through Parcel Way Bill service from Bhopal to Jalandhar City as on 28/08/2011 but till date I have not received my Parcel at Jalandhar.

Parcel Officer is not taking any Responsibility.

Parcel No- D788818.

Please log my complain so that i can receive my Parcel

Regards
Vikrant Vikram
[protected]
E-mail - vikrant.[protected]@gmail.com