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Indian Railways Complaints & Reviews

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Updated: Jan 16, 2026
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Indian Railways reviews & complaints page 249

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A
awnindra
from Basoda, Madhya Pradesh
Feb 2, 2012
Resolved
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Resolved

Address: Indore, Madhya Pradesh

Hello,
If any one is listening, and if any change happens after posting this in public forum.
I have faced a very unpleasant situation today[protected] at Indore (INDB) station. I reached station on time but somehow they had close the gate which falls near to the AC compartment. So i had to rush and due to the excess queue was unable to take the platform ticket as well.
Somehow, while returning i strangely found the TTE, and they politely asked me if i had the ticket with me. Being a law abiding citizen, i agreed that i was without ticket. So , he asked me to come with him and take a ticket. I followed him and found out that they asked me to pay Rs.250 for my offense. I agreed for doing that, but at the same time when i saw others (including a girl) standing for the same reason, and left without penalty, i got aggressive. I wanted to know in this country how can someone be left because they have contact in railways. Dont you think Law should be same for everyone.
I admit i did a mistake but TTE's at Indore station are making fun of the law. Who are they to make exceptions. They are not god. These should be thrown out of the job. Please teach them some manner. We are Indian citizen and respect means a lot to us.
The chalan i have been handed over is not a chalan meant for fining someone. If you do not have chalan slips, why do you ask for fine then.
Please do something, because if we start taking things in our hands, the situation may go worst then that in Egypt or other countries.
Govt. employee should know there limits.

Please do something in this regard
Awnindra Kumar
'
Aug 13, 2020
Complaint marked as Resolved 
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    B
    B. L.Pujara
    from Mumbai, Maharashtra
    Feb 1, 2012
    Resolved
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    Address: East Singhbhum, Jharkhand

    Dear Customer,

    We would like to inform you that your below enclosed email has been again forwarded to the concerned department.You will receive a reply in this regard as soon as possible, please cooperate with us.




    Thanks & Regards

    Neema Khatri
    Executive, Customer Care
    [protected]@irctc.co.in
    Ph:[protected]
    www.irctc.co.in

    [protected]-------- Original Message[protected]--------
    Subject: Re: Fw: [IRCTC #156610] Fw: [Fwd: Fw: Refund Pending against TDR /Cancellation of Tickets]
    From: [protected]@tce.co.in
    Date:[protected]:27:44+05:30
    To: [protected]@irctc.co.in
    [protected][protected][protected][protected]


    Dear Sir / Madam,

    The following refunds are now pending for more than 120 days. Please arrange expedite the process and refund at the earliest.

    Regards,

    (B.L.Pujara)

    Mob. No.[protected]


    ----- Forwarded by b l pujara/ME/JSR/TCE on 01/17/2012 06:26 PM ----- [protected]@irctc.co.in
    01/13/2012 11:43 AM

    To
    [protected]@tce.co.in
    cc

    Subject
    Re: Fw: [IRCTC #156610] Fw: [Fwd: Fw: Refund Pending against TDR /Cancellation of Tickets]








    Dear Customer,

    We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.




    Thanks & Regards

    Monica Jaiswal
    Executive, Customer Care
    [protected]@irctc.co.in
    Ph:[protected]
    www.irctc.co.in

    [protected]-------- Original Message[protected]--------
    Subject: Re: Fw: [IRCTC #156610] Fw: [Fwd: Fw: Refund Pending against TDR /Cancellation of Tickets]
    From: [protected]@tce.co.in
    Date:[protected]:26:46+05:30
    To: [protected]@irctc.co.in
    [protected][protected][protected][protected]


    Dear Sir,

    Refund against above transaction for cancellation of two tickets is still pending. The details are as follow;
    Transaction Details

    Transaction Details
    PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
    Booked On: 5-9-2011 Class: 3A Internet Service Charge: Rs 20.00
    Date Of Journey: 11/9/2011 Railway Zone: SER Bank: CITI
    Total: Rs 1782.00 Train No: 12101 Ticket Charge: Rs 1762.00
    From Station: NAGPUR(NGP) Quota: General To Station: TATANAGAR JN(TATA)
    IRCTC Zone: CCM/Refund/SER 14, Strand Road,kolkatta-700001


    Ticket Details
    S# Name Age Sex Coach Seat Res-Status
    1 B L Pujara 59 Male B2 0046/ UB Booked

    2 Rekha Pujara 52 Female B2 0048/ SU Booked



    TDR Details
    Reason For TDR: Train Cancelled. TDR Status: Forwarded To Railway Reference No: ekt[protected]
    TDR Zone: SER TDR Filing Date: 13-Sep-2011
    Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00



    Transaction Details
    PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
    Booked On: 5-9-2011 Class: SL Internet Service Charge: Rs 10.00
    Date Of Journey: 11/9/2011 Railway Zone: SER Bank: CITI
    Total: Rs 676.00 Train No: 12809 Ticket Charge: Rs 666.00
    From Station: NAGPUR(NGP) Quota: General To Station: TATANAGAR JN(TATA)
    IRCTC Zone: CCM/Refund/SER 14, Strand Road,kolkatta-700001

    [protected] [protected]----- [protected][protected] [protected]-------- [protected]


    Ticket Details
    S# Name Age Sex Coach Seat Res-Status
    1 B L Pujara 59 Male S1 0023/ SL Booked

    2 Rekha Pujara 52 Male S1 0024/ SU Booked



    TDR Details
    Reason For TDR: Train Late More Than Three Hou
    rs and Passenger Not Travelled
    . TDR Status: Forwarded To Railway Reference No: ekt[protected]
    TDR Zone: SER TDR Filing Date: 11-Sep-2011
    Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00
    Aug 13, 2020
    Complaint marked as Resolved 

    Railway Ticket — no refund against cancellation

    Dear sir, Hyderabad

    4th May, 2009
    Till today Ihave not received any reply or refund against the cancellation of train ticket (PNR NO. [protected] ), Which I have made on 26th April, 2009.Expecting immediate action.

    Pramod Kargeti, Mob.:[protected]
    I had similar problem. It took me 3-4 months before I was allowed my fare refund.
    Why should it take so long?
    The train was cancelled by the Railways rather than by me the traveller.
    The phrase Bureaucracy at its best comes to my mind.

    Jai Hind

    Indian Railways — Non-refund against cancellation of e-tickets

    I regret to bring it to the notice of all concerned about the worst condition of Indian Railways in the effect of refund against cancellation of e-tickets. I have knocked even the door of the Ministry of Railways but of no resolution. The tickets cancelled as old as in Sept,2009 are yet to fetch any refund. Sometimes, the frustration rises up at such a level that I wonder where we are in. As the evidence, I attach all the relevant documents. Hey Ishwar !!! Ab tum hi mujhe kuch madad karo !

    Indian Railway — REFUND AGAINST CANCELLATION

    BOOKING ID : NR[protected] , PNR : [protected] , CANCELLATION DT : 9.11.2011 RS: 319/=
    BOOKING ID : NR[protected] , PNR : [protected] , PARTIAL CANCELLATION DT : 2.11.2011 AND TOTAL CANCELLATION DT: 9.11.2011
    CANCELLATION ID : IN1111R0045686 ON 9.11.2011 AMOUNTING 1595/=
    CANCELLATION ID : IN1111R0010480 ON 2.9.2011 AMOUNTING 319/=
    CANCELLATION ID : IN1111R0045706 ON 9.11.2011 AMOUNTING 319/=
    TOTAL REFUNDABLE AMOUNT 2233/= , BUT IT IS YET NOT BEEN CREDITED TO BANK A/C . PLEASE INITIATE THE MATTER , THE BITTER EXPERIENCE COMPELLED ME TO REJECT THIS PORTAL IN FUTURE.
    Sanatan.[protected]@gmail.com , Sanatan.[protected]@licindia.com
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      V
      vickymanuj
      from Noida, Uttar Pradesh
      Jan 30, 2012
      Resolved
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      Address: South Delhi, Delhi

      Dear Sir,

      On 30 Dec 2011 My ATVM Card (NR 0060019) reflect that the card validity is 3rd Jan 2012 and balance is Approx Rs 200 then i go to the recharge counter of ATVM of PF -1, Hazrat Nizamuddin, there was no one to make it recharge, for 30 Min there was no one came because i have to catch the train i move on.

      then again i reach to the same counter on 28 Jan 2012 to make it recharge and validity, the person sitting out there have told me that my card got expired and i cannot redeem my balance and the deposit money.whick is approx Rs 250.

      request you to kindly suggest on this context, what should i do now ?

      Regards
      Manuj
      Aug 13, 2020
      Complaint marked as Resolved 
      You can lodge your complaint on http://www.pgportal.gov.in/ as after expiry of the said period one month grace period is given by the Railway Board for the refund of Smart Card. You must get balance of Smart card and security deposit after deducting of Railway Charge. Eventhough your Smart card is unreadable you are entitle for the refund manully through Chief Commercial Manager Northern Railway. As there is no fault on your side. Do not leave the money lodge the complaint and demand for the refund.
      Dear Sir,

      On 5th Dec 2014 My ATVM Card (NR 0109384) I have approx. Rs. 450 in my card and when I tried to use the same at New Delhi Railway station, machine displayed in valid card / expired card.
      I went to the counter to make it recharge and validity, the person sitting out there have told me that my card got expired and I cannot redeem my balance and the deposit money.whick is approx Rs 500.

      Request you to kindly suggest on this context, what should i do now ?

      Regards
      Pramendra Bansal
      Dear Sir,

      On 22nd Dec 2017 My ATVM Card (CR 1125145) I have approx. Rs. 100 in my card and when I tried to use the same at Andheri, Mumbai Railway station, machine displayed in valid card / expired card.
      I went to the counter to make it recharge and validity, the person sitting out there have told me that my card got expired and I cannot redeem my balance and the deposit money, which is approx Rs 100.

      Request you to kindly suggest on this context, what should i do now ?

      Regards
      Pravin Parekh
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        B
        bhardwaj.ch
        Jan 30, 2012
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        Address: Ahmedabad, Gujarat

        I came to Pune station to load my bike and after paying waybill charge and packed my bike,
        Date:10th November2011
        onl my request, in-charge of parcel loading told me that in next 7 days, your parcel(bike) will be reached in ahmedabad junction parcel department and u don't need to check with this Pune Railway station parcel loading but check at destination after week.
        As per in-chage's advice and no any rules/guidance mentioned regarding inquiry and fines for any delay, behind Waybill that only document issued by Railway to me as customer. And I posted my original documents with wa bill so that my brother can receive my bike from Ahmedabad Railway station.
        After week, I inquired at destination(Ahmedabad Railway station about my bike and came to know that
        my bike was made reached very next day morning from the date of my submitting bike and documents'p photocoplies at Pune Railway station.
        Now, Ahmedabad Parcell Division(APD), demanded to pay Rs.1250 to release my bike/parcel even though I paid legal amount at Pune railway station.
        The reason APD showed that this is fine for Date of Parcel Reached to Date of Parcel releasing by customer.
        I told about what Pune Railway Parcel division that:
        bike will reach in week.
        we can not give you date and time of dispatching/loading of parcel/bike
        No guidelines/rules for customer for parcel receiving/delievry behind only document; Waybill.
        BUT I had to pay to collect bike.
        I then, have written application to reimburse/ return my 1200/- paid amount as I am not in fault but
        no reply received from said regional authority.
        What should I do?
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          M
          manish mali
          from Delhi, Delhi
          Jan 29, 2012
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          Address: Madhya Pradesh

          sir i am manish mali and my mother and father is death and we 3 brother
          1.... sunil mali he is work in jaipur assi manager (marrid)
          2...... hemant mali is work in raiway gaurd (marrid)
          3...... manish mali i am stuudent of M.B.A (singal

          i have to inform you that i am manish mali 24 year old and my brother hemant mali has taken job in railway place of my father and he commited that he will got study me and he will complete all my need but after taking job but he is refuesed all of cometment and i have no money for fill my college fee and futer in danger condition
          sir please help me and give some streek order against to hemant mali for the pay my fee .

          sir please help me i have on other choice .


          MY NAME - MANISH MALI
          MY ADD - 72/A PREMMANI VINOBA NAGAR RATLAM
          CELL NO - O[protected]

          [protected][protected][protected][protected][protected][protected][protected][pr...
          MY BROTHER INFORMATIO
          [protected][protected]--

          NAME - HEMANT MALI
          ADD - 72/ PREMMANI VINOBA NAGAR RATLAM (M.P)
          CELL NO - [protected]
          WORK PLACE -- RATLAM
          DEGINATION - GOODS GAURD (RATLAM)
          sir i am manish mali and my mother and father is death and we 3 brother
          1... sunil mali he is work in jaipur assi manager (marrid)
          2... hemant mali is work in raiway gaurd (marrid)
          3... manish mali i am stuudent of M.B.A (singal

          i have to inform you that i am manish mali 24 year old and my brother hemant mali has taken job in railway place of my father and he commited that he will got study me and he will complete all my need but after taking job but he is refuesed all of cometment and i have no money for fill my college fee and futer in danger condition
          sir please help me and give some streek order against to hemant mali for the pay my fee .

          sir please help me i have on other choice .


          MY NAME - MANISH MALI
          MY ADD - 72/A PREMMANI VINOBA NAGAR RATLAM
          CELL NO - O[protected]

          [protected][protected][protected][protected][protected][protected][protected][pr...
          MY BROTHER INFORMATIO
          [protected][protected]--

          NAME - HEMANT MALI
          ADD - 72/ PREMMANI VINOBA NAGAR RATLAM (M.P)
          CELL NO - [protected]
          WORK PLACE -- RATLAM
          DEGINATION - GOODS GAURD (RATLAM)
          sir please reply me
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            I
            icu7680
            from Delhi, Delhi
            Jan 28, 2012
            Resolved
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            Resolved

            Address: Churu, Rajasthan

            Sir,

            I appreciate that your website can be labelled as one of the best.
            But my problem is about train time Schedules that the Railway is keeping.
            I belong to a far off desert area in Rajasthan, so many persons used to travel to Delhi from Churu and surrounding villages to Delhi. But now the Railways has changed the times of these trains.
            And to my surprise and pain three trains are running on Delhi Bikaner route and all of these are having a ruthless time-table.

            In desert region villages are located far off and transport facility are less and that also nonexistent in night hours, then how the residents of these areas are to reach the Railway stations.

            Local people are having great troubles in reaching the trains, many a times in dire emergency they need to hire a personal vehicles to catch the trains and the cost to reach the station is almost five times the Bikaner to Delhi train fair.

            My humble request to the Policy Makers is that please take a considerate thought on the problems of this neglected region and to limit their agony.

            They are already having enough suffering, kindly do not add more to that!

            MY REQUEST TO THE CONCERNED AUTHORITIES IS THAT AT LEAST ONE TRAIN SHOULD RUN DAILY ON THIS ROUTE LIKE
            Train no-22471(DEE INTERCITY) AND SHOULD COVER WHOLE STRETCH IN DAY LIGHT TIME ONLY TO BE O[censored]SE.

            Kindly take efforts to forward this request to the concerned Policy Makers.
            Thanking you.

            Yours Faithfully
            Dr Ram Narayan ([protected]
            Aug 13, 2020
            Complaint marked as Resolved 
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              R
              ravipati2008
              from Vellore, Tamil Nadu
              Jan 28, 2012
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              Dear sir,
              I have booked an e-ticket from chittor(CTO) to vijayawada(BZA) in Seshadri Express(PNR No.[protected]) for 20th October for four passengers but the ticket turned out to be partially confirmed with only one passenger's berth confirmed.So,I filed a TDR on 1st Nov for refund of the other three tickets.On 18th Jan I received a mail that the refund is cancelled without specifying any reason why it is so.I have tried to contact them with all the customer care numbers provided in irctc.co.in but none of them were responding.
              The ticket is partially confirmed sir and i'm entitled for full refund of the waitlisted tickets because those passengers have not even traveled in that train.So,kindly take an action in this regard sir.The ticket id assigned by irctc to my request is [IRCTC #191944].

              Thanks,
              karthik
              The customer service provided by irctc is most regrettable and delay in the process is deplorable.
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                R
                RailwaysCustomer
                from Mumbai, Maharashtra
                Jan 27, 2012
                Resolved
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                Resolved

                Dear Concerned Authorities,
                This is to express extreme disappointment regaring the Reserve Against Cancellation ticketing method. I had to travel from Mumbai to Ahmedabad on back to back days in sleeper class, both overnight journeys. Both my tickets (to and fro) were into the RAC status. Both the times I got allocated to the lower side-berth where two people have to share a single 2.5 foot wide berth. i could not sleep for two straight nights inspite of my tickets being confirmed.
                How is it possible for 2 people to even sleep during such long journeys? I am now suffering from multiple back and neck pains and sleeplessness and fatigue. Why do I get a lower side-berth allocated which is twin-shared while others get a full berth in sleeper class - when I am paying the same amount of money for the ticket as others are. Just because I am a male and 26 years, doesn't mean I can get the least priority ticket.
                Now that I got a half-seat and discomfort for myself in both side journeys, will I even get a refund of my money spent on the ticket? Who is now responsible for the harassment faced by a consumer like me? Can this system of allocating two ticket holders the lower side-berth in trains change?? This is extremely unfair. All consumers are not treated fairly nor equally. Please do something for the betterment of the people!!
                Aug 13, 2020
                Complaint marked as Resolved 
                2 people on a single berth!!!.. Very Unfair :(
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                  D
                  dhouri
                  from Mumbai, Maharashtra
                  Jan 27, 2012
                  Resolved
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                  Address: Bihar

                  This complaint is regarding the pathetic organisation of Danapur Railway Division in Bihar. I live in Mumbai and whenever i travel to Bihar, I find that the train always get late or neglected after it crosses Mugalsarai. I frequently travel by LTT Bhagalpur Superfast train. Why is that train after entering Bihar gets delayed for reasons unknown. It is not an isolated incident but a regular one. Is the Danapur Division the worst division in the country when it comes to maintaining punctuality of the train. It seems that this division is not functioning or there is lack of discipline in the staff or they are not interested in their duties. Since most of the train are long distance ones, the railway forgets the convenience of the passengers as they are bound to get further delayed in reaching their destination. Also, all the trains entering Bihar becomes a local train. The train runs in a sense that there is nobody to take responsibility of the things prevailing there. I sincerely hope the Railway Board takes an appropriate step in this direction, or i will be file a PIL in court in due course. If the train is more than 3 hours in reaching destination, the Railways should give a refund on the ticket, which should be announced in the coming railway budget 2012, or atleast they should make an effort to improve punctuality of the trains entering Bihar.
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    K
                    kurianroy
                    from Badlapur, Maharashtra
                    Jan 26, 2012
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                    Address: Kottayam, Kerala

                    What to write?
                    People make it dirty so rats and cockroaches. dnt throw ur waste here and there and tell others also.
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                      S
                      S. Panchapakesan
                      Jan 24, 2012
                      Resolved
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                      Address: Jabalpur, Madhya Pradesh

                      I RESERVED ONLINE 1A FROM JABALPUR TO NIZAMUDDIN(DELHI) PNR NO.[protected] TRAIN NO. 112411 GONDWANA EXPRES ON 19th. JAN.2012. BOARDING POINT JBP. I WAS WELL BEFORE TIME AND CHECKED THE LIST THAT WAS PASTED JUST THEN ON THE TRAIN(COACH) AND GENERAL QUOTA 1 TO 8 HAD NO NAMES. THE TICKET INSPECTOR ON CHECKING MY PRINT OUT SAYS THAT I HAVE NO SEAT AND THE TRAIN IS FULL! THE RESERVATION WAS DONE TWO MONTHS IN ADVANCE AND PAID FOR. I WAS TOLD NOT TO BOARD THE TRAIN BY TTI.

                      I HEAR THAT A MINISTER WAS TRAVELLING AND HAS OCCUPIED ALL THE 8 BERTHS! WHAT KIND OF JUSTICE AND ADMINISTRATION IS THI? WILL MY MONEY BE REFUNDED ONLINE TO MY BANKERS? I HAD TO FLY NEXT DAY BU KING FISHER FLIGHT AND WILL I BE RE-IMBURSED/ DO I HAVE A COURSE TO SEW THE RAILWAYS?

                      PLEASE ADVISE.

                      S PANCHAPAKESAN
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        S
                        subhet
                        from Gurgaon, Haryana
                        Jan 24, 2012
                        Resolved
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                        Address: Ganjam, Odisha

                        Sir,
                        I have started my Journey from Bhubaneswar in Rajdhani Express (No.22823) PNR [protected] on 21st Nov 2011 but the train was delayed by more than 24 Hrs due to fog and I have booked other tickets accordingly to reach Haridwar in 12055 train on 22.11.2011 PNR [protected] as the train got delayed I booked tatkal tickets twice through online in train 12205 (Ndls DDN AC Exp) PNR [protected] and another ticket costing 2100/- (PNR .....) in same day i.e. 22.11.2011 for the train depart at 11:30 am (NDLS). as train is too late I could not caught the train.
                        I asked for refund and the answer was as it is in tatkal no refund for you.
                        Please suggest how to get my money back.
                        This is not my fault why I'll loose it ?
                        Wishing your kind help.
                        Regards
                        Subhet
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          S
                          shivangvora
                          from Nagpur, Maharashtra
                          Jan 23, 2012
                          Resolved
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                          Resolved

                          Address: Vadodara, Gujarat

                          Sir,
                          I am A.H.Vasavada. Mrs.P.A.Vasavada and Mr.G.M.Vasavada, we all senior citizens were travelling together in same tatkal ticket on 19/1/2012. Following are the details of journey:-
                          Date of Journey- 19/1/2012
                          Station- Vadodara to Borivali (Mumbai)
                          PNR No.- [protected]
                          Train No.- 19116
                          Train Name- Bhuj BDTS Express
                          Status of ticket- Confirmed S12/ 0009, 0010, 0012.
                          Ticket checker Shree Parmar during checking considered us passengers without ticket and charged us Rs.14,440 vid. Receipt No. M 0584169 dated 19/1/2012.
                          I showed my driving license to ticket checker to Shree Kapadia and Shree Parmar as proof of Id card referred in the ticket. The driving license valid throughout India bearing no GJ10/[protected] is duly attested by Executive Magistrate Jamnagar. The Government accepts such attested documents because they equivalent to original and takes care in the eventuality of loss of the driving license. Therefore I cannot be fined by the ticket checker.
                          I a senior citizen was caused harassment by the ticket checker Shree Parmar who was not wearingidentity card explicitly visible to passenger. The contention to ticket checker that passenger failed to produce Id is not correct. I also showed my voter card no Gj/03/025/180010. Mrs.P.A.Vasavada voter card and Shree G.M.Vasavada showed pancard.
                          On the money receipt it is mentioned that passenger failed to produce original Id card. In this connection Shree Parmar to also mention on the receipt that driving license duly attested by the competent authority is shown but Shree Parmar refused to mention the proof which I had shown. This was necessary so that on the record it is clear that identity card duly attested was shown because by merely stating that passenger failed to show Id card is half-truth and unjust to the senior citizens travelling by tatkal ticket.
                          As a public servant the ticket checkers have to respect senior citizens and should not cause pain and strain and harassment by asking senior citizen to pay money immediately. They could wait for the passengers to get down at destination.
                          I now request a) Refund of extra ticket charge Rs.14,440
                          b) Instructions to ticket checkers to be human, respectful and practical to senior citizens.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Indian Railways has been working on TATKAL category of reservation that is pathetic,
                          they try to make it fool to the public, as everybody know about the site runing same, this is avilable only for the broker on time. there were excuse for overloading from there that is wrong..............
                          I want to know the mecanish to rectify the same...............
                          IRCTC site is on hold at 8 AM onwards same will be avilable after 9 AM
                          Sir,
                          I hope to get a fast reply on this issue..
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                            Shailesh H Thakkar
                            from Mumbai, Maharashtra
                            Jan 22, 2012
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            I have been a regular traveller on Mumbai Ahmedabad line for the last several years. But in the last year whenever i have travelled I have faced with rats menace in the A/C compartments. Today morning I returned from Ahmedabad in Gujarat Mail fro Ahmedabad in bogey No. B 6 and during the travel my handbag was eaten up from below by rats thus eating the contents and damaging the bags. Before a month I had travelled by Duranto Express from Ahmedabad to Mumbai that time as well the rats had eaten up the bags. I hope this matter is treated with utmost seriously and get something done about this type of menace. Passengers and their belonging safety should not be compromised. the compartments should be cleaned and fumigated thoroughly after every journey so that this type of menaces should be eliminated. Some days back it was reported that 1 A/C compartment of of a train was infected by bugs and passengers had to face lot of harrasment.I hope the authorities take this matter seriously and do something about this urgently.


                            Shailesh Thakkar
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              L
                              Lohit Salian
                              from Mumbai, Maharashtra
                              Jan 20, 2012
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                              Address: Mumbai City, Maharashtra

                              Dear Sir

                              Bad experince form central railways and the department form TDR section for not reposneding for last 7 months..Tickets was booked for mangalore to mumbai and the train was cancel due to the blockage of mud slide .....

                              after filing the TDR for refund amount they told it will take 90 Days.. now almost 7 months going on still they not refunded the amount and under is trail mail is there ...


                              patehtic people are there on TDR section none of the people take care...

                              Details As follow
                              PNR Number: [protected]
                              Ticket Type: eticket
                              Transaction ID: [protected]
                              Booked On:[protected]
                              Class: SL
                              Internet Service Charge: Rs 10.00
                              Date Of Journey: 18/6/2011
                              Railway Zone: CR
                              Bank: ICICI
                              Total: Rs 1558.00
                              Train No: 12134
                              Ticket Charge: Rs 1548.00
                              From Station: MANGALORE JN(MAJN)
                              Quota: General
                              To Station: MUMBAI CST(CSTM)
                              IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai


                              I need the action on this people for negligence and need money with interst .....


                              Conatct details
                              lohit salian
                              [protected]




                              From: "[protected]@yahoo.com" <[protected]@yahoo.com>
                              To: [protected]@irctc.co.in; tdrprocess <[protected]@irctc.co.in>; [protected]@wowsolutions.in
                              Sent: Wednesday, 30 November 2011 3:55 PM
                              Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA

                              Dear Customer, We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly. Thanks & Regards Sakshi Handa Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[protected]-------- Original Message[protected]-------- Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA From: [protected]@yahoo.com Date:[protected]:19:09+05:30 To: [protected]@irctc.co.in[protected][protected][protected][protected]
                              Reminder 7 ..Shasksi i[censored] go to trial mail u can know the issue and only forwarding to the department it doesn't means the work is over ..... Pathetic work is going between your department and the tdr department and the tdr number which has given it has been under the of central tdr department .... no one come online ...This is the 7 reminder from me and I m continue mailing this will act as evidence against harrissing the people and not giving proper feedback ..... Now only notice is the last option to me will act under vermaLohit salian [protected] .
                              Sent from BlackBerry® on Airtel


                              From: [protected]@irctc.co.in

                              Date: Wed, 30 Nov 2011 13:29:27 +0530 (IST)

                              To: <[protected]@yahoo.com>

                              Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA





                              reminder ##6







                              still no feed back from your department ...





                              Regards,
                              Lohit Salian

                              Mob- 91-[protected]






                              From: lohit salian <[protected]@yahoo.com>
                              To: tdrprocess <[protected]@irctc.co.in>
                              Cc: "[protected]@irctc.co.in" <[protected]@irctc.co.in>; lohitwow <[protected]@wowsolutions.in>
                              Sent: Wednesday, 9 November 2011 2:41 PM
                              Subject: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA






                              Dear Sajjan kumar





                              This is reminder Number ## 5.



                              Does it take more than 4 month for this process to refund the amount and forwadred the paper to CCM/CR Railway on dt. 20-jul-2011 means almost 5th month going on and still u havnt got the proper response from your department. this means no one is serious of our money.



                              As soon as refund, if any, received it will be credited to your card account.



                              What does this sentence means Can yo explain HOW SOON MORE THAN 5 MONTHS ..



                              Sajjan i need proper feedback from you give me the date.....






















                              Regards,
                              Lohit Salian

                              Mob- 91-[protected]






                              From: tdrprocess <[protected]@irctc.co.in>
                              To: lohit salian <[protected]@yahoo.com>
                              Sent: Tuesday, 8 November 2011 1:44 PM
                              Subject: Re: TDR refund pending More than 90 days // REMNDER ### 4 attention :- R K VERMA



                              Dear customer,



                              Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/CR Railway on dt. 20-jul-2011. Refund yet not received from concerned railway. We have also sent a latest reminder with all the papers pertaining to your refund case to concerned railway on dt. 22-Oct-2011 to chase up the case. As soon as refund, if any, received it will be credited to your card account.





                              Regards, Sajjan Kumar Kashyap Executive/Refunds/IRCTC [protected]@irctc.co.in
                              lohit salian wrote:


                              Reminder $ 4



                              Still the amount has been not credited to my account .. what the hell u people do re cant even keep the track and details of the customer and almost 4 month waiting for the refund and after mailing continues u peole are dnt care...



                              R K VERMA



                              KIndly look into the matter seriously or have go to your senior higher authority ....




                              Regards,
                              Lohit Salian

                              Mob- 91-[protected]





                              From: lohit salian <[protected]@yahoo.com>
                              To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
                              Cc: lohitwow <[protected]@wowsolutions.in>; "[protected]@irctc.co.in" <[protected]@irctc.co.in>; "[protected]@irctc.co.in" <[protected]@irctc.co.in>
                              Sent: Friday, 21 October 2011 12:42 PM
                              Subject: Re: TDR refund pending More than 90 days // REMNDER ### 2 attention :- R K VERMA




                              Dear R K Verma



                              There is no response from your team for the under TDR Refund for past more than 3 month.



                              22754427 & 22625185 this 2 number was given by your customer care for your kind informtion no one picks the phone.



                              KIndly updated the status .......waiting your proper response .








                              Regards,
                              Lohit Salian

                              Mob- 91-[protected]





                              From: lohit salian <[protected]@yahoo.com>
                              To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
                              Cc: lohitwow <[protected]@wowsolutions.in>
                              Sent: Friday, 21 October 2011 10:49 AM
                              Subject: Re: TDR refund pending More than 90 days // REMNDER ### 2




                              Kindly someone is there for this mail who can revert it back......



                              REMINDER _# @2




                              Regards,
                              Lohit Salian

                              Mob- 91-[protected]





                              From: lohit salian <[protected]@yahoo.com>
                              To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
                              Cc: lohitwow <[protected]@wowsolutions.in>
                              Sent: Monday, 17 October 2011 4:16 PM
                              Subject: TDR refund pending More than 90 days //




                              Dear IRCTC





                              Ticket was booked for mangalore to mumbai on 18/6/2011 and train was cancel due to the mud slided on konkan route and whole route was closed >>>



                              And TDR was filed on 12/7/2011 , so after 90 days also i havnt got the refund amount



                              Kindly find the detail under and process the refund amount quicly it already delayed Too much>>>>>











                              TICKET DETAILS





                              PNR Number: [protected]

                              Ticket Type: eticket

                              Transaction ID: [protected]



                              Booked On:[protected]

                              Class: SL

                              Internet Service Charge: Rs 10.00



                              Date Of Journey: 18/6/2011

                              Railway Zone: CR

                              Bank: ICICI



                              Total: Rs 1558.00

                              Train No: 12134

                              Ticket Charge: Rs 1548.00



                              From Station: MANGALORE JN(MAJN)

                              Quota: General

                              To Station: MUMBAI CST(CSTM)



                              IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai












                              TDR Details



                              Reason For TDR: Train Cancelled.

                              TDR Status: Forwarded To Railway

                              Reference No: ekt[protected]



                              TDR Zone: CR

                              TDR Filing Date: 12-Jul-2011



                              Refund Status: Refund under Process

                              Refund Date: Not Available

                              Refund Amount: Rs.0.00






                              Regards,
                              Lohit Salian

                              Mob- 91-[protected]
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                                hemanth@123
                                from Mumbai, Maharashtra
                                Jan 20, 2012
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                                Address: Gulbarga, Karnataka

                                Dear sir/madam

                                I had booked e-ticket to bangalore from malkhed and due to telagana strike the train was diverted and did not come to our station and as per railway
                                rules i filed TDR and i was suppose to get the full amount i.e 400/-Rs but i received only 119/-Rs.No reason was mentioned.
                                May i know what went wrong.

                                Details

                                PNR NO - [protected]
                                TDR DATE - 26.09.11
                                TEANSACTION ID - [protected]
                                MOBILE NO - [protected]
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                                  A
                                  anand99999
                                  from Mumbai, Maharashtra
                                  Jan 16, 2012
                                  Resolved
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                                  Resolved

                                  This is to report a problem faced by many passengers on a regular bases, travelling by Indian Railways. On 15th Jan 2012, we were travelling from New Delhi to Indore by second class sleeper. On journey, there were some 5-6 men who had only one reserved ticket. They were openly drinking alchohol and making nuisance, passing comments on female passengers, touching young girls etc. Upon looking this one men objected to their behaviour, but he was beaten up by those 5-6 men. there was no TC available that time and in the morning when he arrived, we told him about the whole incident but he ignored all.

                                  In one more such incident, i was travelling with my family to vaishno devi(in winters), we had our aunt with us, who is a cancer patient. One of the female travellers, kept the door of the coach open and when we requested her to close the gate, she refused by saying that her station will come in 30 mins. we again requested her the same, but to our utter surprise one army men came to us and started abusing and theatened to beat us. he openly supported that girl and there was no support from any indian railway staff.

                                  SHAME OF INDIAN RAILWAYS AND INDIAN ARMY MEN(ONLY THOSE WHO USE THEIR POWER TO ABUSE INNOCENT CITIZENS, REST WE SALUTE) !!!! SUCH PRACTICES ONLY PREVENT THE INNOCENT INDIAN YOUTH IN STAYING BACK IN OUR OWN COUNTRY.

                                  CRIME IS JUST IN OUR COUNTRY AND MORE AND MORE WOMEN ARE GETTING RAPED AND ABUSED EVERYDAY. THERE IS NO LAW AND ORDER. NO STRICT PUNISHMENTS. NO FASTER TRIALS IN OUR SO CALLED COURTS OF JUSTICE. HOW FAR CAN WE GO IN SUCH A WAY. THERE R ONLY EXCUSES , EXCUSES AND EXCUSES BY THE BLOODY POLITICIANS. ALSO APART FROM POLITICIANS, MOST OF OUR COMMON MAN IS ALSO TO BE BLAMED FOR THE IRRESPONSIBLE BEHAVIOUR LIKE ABOVE.
                                  this is such a non-sense from indian railways, that has to be improved by atleast someone. is there anyone from indian railways hearing ????
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  bas...rds they may do'nt even know to read this ...where will they understand.
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                                    sijain1985
                                    from Bengaluru, Karnataka
                                    Jan 13, 2012
                                    Resolved
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                                    Resolved

                                    Sir,

                                    I want to raise a complaint against the ticket checker in train Bangalore Rajdhani.
                                    I was having a confirmed tatkaal ticket from H Nizamuddin to Bangalore for 8th Jan 2012. I boarded the train from Bhopal and with some reasons I was not able to get my boarding station changed before getting into it.

                                    This conductor started harassing me for not getting changed the boarding station to Bhopal and ask me to get down from train and told your ticket will be considered cancelled.
                                    I requested him to consider my case as a female travelling alone and Bhopal was just the third station for train and also my seat was not allocated to anyone else till the moment.

                                    He behaved very rudely and told me either you pay 4000 cash or get down from train.

                                    I was not having much cash and I already paid 2400 while booking ticket.

                                    He kept harassing me till Nagpur even when all passengers in coach asked him to consider my case as my seat was empty and it would not be safe for a woman to get down alone at some intermediate station. He didn't listened to anyone and when Nagpur came asked workers, to throw out my luggage. Finally I have to get down at Nagpur.
                                    I was alone and I faced lot of difficulties to reach Bangalore from Nagpur.

                                    Even after paying 2400 Rupees for a ticket which was confirmed and with seat available, I was made to get down from train.

                                    I request you to take some strict action against this behavior of the conductor and help me in getting my money refund back. My PNR number for the ticket was [protected].

                                    Thanks,
                                    Sjain
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      infiniteworld
                                      from Mumbai, Maharashtra
                                      Jan 12, 2012
                                      Resolved
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                                      Resolved

                                      Address: Mumbai Suburban, Maharashtra

                                      Respected sir
                                      Due to illegal encroachment common people life becoming in danger day by day front of bandra railway station east towards bandra terminus road we can't walk, at illegal cloth market now days the shop owners dwelling 40 feet high structure without railway or BMC permission no breath taking place while you walk through as its a cloth market no fire precaution if once fire take place no one can exit and because of this so many innocent family will suffer, this jurisdiction under railway but RPF enjoying taking openly bribe and neglect innocent people around ,after some time the encroach er will demand there illegal structure.
                                      kindly take necessary action as soon as possible if your not with that RPF staff or part of bribe
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      At Bandra Terminus, There is huge ticket Reservation Scam is going on and people indulged in the crimes are Booking officers and Railway agents named Khan, Sanjay and many more !! please somebody tell me how to expose them ??
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                                        choudhsry3257
                                        from Pune, Maharashtra
                                        Jan 9, 2012
                                        Resolved
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                                        Resolved

                                        Sir,
                                        It will be highly appreciable if the stopage of Pune Patna & Patna Pune Express is allowed at Danapur Station Under East Central Railway. As the Danapur station is also a Divisional Railway Manager office and a suburb of Patna ,it will reduce the passengers load on patna and also save the valuable time and inconvinience of passengers.As so many Trains Terminate and start from patna Stoppage of many more trains at danapur will ease the congestion at Patna Railway Junction


                                        Thanks & Regards.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        S1 door not opened
                                        12149 boarding at belapur door not opened s1
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