Indian Railways Complaints & Reviews

I came to Pune station to load my bike and after paying waybill charge and packed my bike,
Date:10th November2011
onl my request, in-charge of parcel loading told me that in next 7 days, your parcel(bike) will be reached in ahmedabad junction parcel department and u don't need to check with this Pune Railway station parcel loading but check at destination after week.
As per in-chage's advice and no any rules/guidance mentioned regarding inquiry and fines for any delay, behind Waybill that only document issued by Railway to me as customer. And I posted my original documents with wa bill so that my brother can receive my bike from Ahmedabad Railway station.
After week, I inquired at destination(Ahmedabad Railway station about my bike and came to know that
my bike was made reached very next day morning from the date of my submitting bike and documents'p photocoplies at Pune Railway station.
Now, Ahmedabad Parcell Division(APD), demanded to pay Rs.1250 to release my bike/parcel even though I paid legal amount at Pune railway station.
The reason APD showed that this is fine for Date of Parcel Reached to Date of Parcel releasing by customer.
I told about what Pune Railway Parcel division that:
bike will reach in week.
we can not give you date and time of dispatching/loading of parcel/bike
No guidelines/rules for customer for parcel receiving/delievry behind only document; Waybill.
BUT I had to pay to collect bike.
I then, have written application to reimburse/ return my 1200/- paid amount as I am not in fault but
no reply received from said regional authority.
What should I do?

sir i am manish mali and my mother and father is death and we 3 brother
1.... sunil mali he is work in jaipur assi manager (marrid)
2...... hemant mali is work in raiway gaurd (marrid)
3...... manish mali i am stuudent of M.B.A (singal

i have to inform you that i am manish mali 24 year old and my brother hemant mali has taken job in railway place of my father and he commited that he will got study me and he will complete all my need but after taking job but he is refuesed all of cometment and i have no money for fill my college fee and futer in danger condition
sir please help me and give some streek order against to hemant mali for the pay my fee .

sir please help me i have on other choice .


MY NAME - MANISH MALI
MY ADD - 72/A PREMMANI VINOBA NAGAR RATLAM
CELL NO - O[protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
MY BROTHER INFORMATIO
[protected][protected]--

NAME - HEMANT MALI
ADD - 72/ PREMMANI VINOBA NAGAR RATLAM (M.P)
CELL NO - [protected]
WORK PLACE -- RATLAM
DEGINATION - GOODS GAURD (RATLAM)

Sir,

I appreciate that your website can be labelled as one of the best.
But my problem is about train time Schedules that the Railway is keeping.
I belong to a far off desert area in Rajasthan, so many persons used to travel to Delhi from Churu and surrounding villages to Delhi. But now the Railways has changed the times of these trains.
And to my surprise and pain three trains are running on Delhi Bikaner route and all of these are having a ruthless time-table.

In desert region villages are located far off and transport facility are less and that also nonexistent in night hours, then how the residents of these areas are to reach the Railway stations.

Local people are having great troubles in reaching the trains, many a times in dire emergency they need to hire a personal vehicles to catch the trains and the cost to reach the station is almost five times the Bikaner to Delhi train fair.

My humble request to the Policy Makers is that please take a considerate thought on the problems of this neglected region and to limit their agony.

They are already having enough suffering, kindly do not add more to that!

MY REQUEST TO THE CONCERNED AUTHORITIES IS THAT AT LEAST ONE TRAIN SHOULD RUN DAILY ON THIS ROUTE LIKE
Train no-22471(DEE INTERCITY) AND SHOULD COVER WHOLE STRETCH IN DAY LIGHT TIME ONLY TO BE O[censored]SE.

Kindly take efforts to forward this request to the concerned Policy Makers.
Thanking you.

Yours Faithfully
Dr Ram Narayan ([protected]

Dear sir,
I have booked an e-ticket from chittor(CTO) to vijayawada(BZA) in Seshadri Express(PNR No.[protected]) for 20th October for four passengers but the ticket turned out to be partially confirmed with only one passenger's berth confirmed.So,I filed a TDR on 1st Nov for refund of the other three tickets.On 18th Jan I received a mail that the refund is cancelled without specifying any reason why it is so.I have tried to contact them with all the customer care numbers provided in irctc.co.in but none of them were responding.
The ticket is partially confirmed sir and i'm entitled for full refund of the waitlisted tickets because those passengers have not even traveled in that train.So,kindly take an action in this regard sir.The ticket id assigned by irctc to my request is [IRCTC #191944].

Thanks,
karthik

Dear Concerned Authorities,
This is to express extreme disappointment regaring the Reserve Against Cancellation ticketing method. I had to travel from Mumbai to Ahmedabad on back to back days in sleeper class, both overnight journeys. Both my tickets (to and fro) were into the RAC status. Both the times I got allocated to the lower side-berth where two people have to share a single 2.5 foot wide berth. i could not sleep for two straight nights inspite of my tickets being confirmed.
How is it possible for 2 people to even sleep during such long journeys? I am now suffering from multiple back and neck pains and sleeplessness and fatigue. Why do I get a lower side-berth allocated which is twin-shared while others get a full berth in sleeper class - when I am paying the same amount of money for the ticket as others are. Just because I am a male and 26 years, doesn't mean I can get the least priority ticket.
Now that I got a half-seat and discomfort for myself in both side journeys, will I even get a refund of my money spent on the ticket? Who is now responsible for the harassment faced by a consumer like me? Can this system of allocating two ticket holders the lower side-berth in trains change?? This is extremely unfair. All consumers are not treated fairly nor equally. Please do something for the betterment of the people!!

This complaint is regarding the pathetic organisation of Danapur Railway Division in Bihar. I live in Mumbai and whenever i travel to Bihar, I find that the train always get late or neglected after it crosses Mugalsarai. I frequently travel by LTT Bhagalpur Superfast train. Why is that train after entering Bihar gets delayed for reasons unknown. It is not an isolated incident but a regular one. Is the Danapur Division the worst division in the country when it comes to maintaining punctuality of the train. It seems that this division is not functioning or there is lack of discipline in the staff or they are not interested in their duties. Since most of the train are long distance ones, the railway forgets the convenience of the passengers as they are bound to get further delayed in reaching their destination. Also, all the trains entering Bihar becomes a local train. The train runs in a sense that there is nobody to take responsibility of the things prevailing there. I sincerely hope the Railway Board takes an appropriate step in this direction, or i will be file a PIL in court in due course. If the train is more than 3 hours in reaching destination, the Railways should give a refund on the ticket, which should be announced in the coming railway budget 2012, or atleast they should make an effort to improve punctuality of the trains entering Bihar.

What to write?

I RESERVED ONLINE 1A FROM JABALPUR TO NIZAMUDDIN(DELHI) PNR NO.[protected] TRAIN NO. 112411 GONDWANA EXPRES ON 19th. JAN.2012. BOARDING POINT JBP. I WAS WELL BEFORE TIME AND CHECKED THE LIST THAT WAS PASTED JUST THEN ON THE TRAIN(COACH) AND GENERAL QUOTA 1 TO 8 HAD NO NAMES. THE TICKET INSPECTOR ON CHECKING MY PRINT OUT SAYS THAT I HAVE NO SEAT AND THE TRAIN IS FULL! THE RESERVATION WAS DONE TWO MONTHS IN ADVANCE AND PAID FOR. I WAS TOLD NOT TO BOARD THE TRAIN BY TTI.

I HEAR THAT A MINISTER WAS TRAVELLING AND HAS OCCUPIED ALL THE 8 BERTHS! WHAT KIND OF JUSTICE AND ADMINISTRATION IS THI? WILL MY MONEY BE REFUNDED ONLINE TO MY BANKERS? I HAD TO FLY NEXT DAY BU KING FISHER FLIGHT AND WILL I BE RE-IMBURSED/ DO I HAVE A COURSE TO SEW THE RAILWAYS?

PLEASE ADVISE.

S PANCHAPAKESAN

Sir,
I have started my Journey from Bhubaneswar in Rajdhani Express (No.22823) PNR [protected] on 21st Nov 2011 but the train was delayed by more than 24 Hrs due to fog and I have booked other tickets accordingly to reach Haridwar in 12055 train on 22.11.2011 PNR [protected] as the train got delayed I booked tatkal tickets twice through online in train 12205 (Ndls DDN AC Exp) PNR [protected] and another ticket costing 2100/- (PNR .....) in same day i.e. 22.11.2011 for the train depart at 11:30 am (NDLS). as train is too late I could not caught the train.
I asked for refund and the answer was as it is in tatkal no refund for you.
Please suggest how to get my money back.
This is not my fault why I'll loose it ?
Wishing your kind help.
Regards
Subhet

Sir,
I am A.H.Vasavada. Mrs.P.A.Vasavada and Mr.G.M.Vasavada, we all senior citizens were travelling together in same tatkal ticket on 19/1/2012. Following are the details of journey:-
Date of Journey- 19/1/2012
Station- Vadodara to Borivali (Mumbai)
PNR No.- [protected]
Train No.- 19116
Train Name- Bhuj BDTS Express
Status of ticket- Confirmed S12/ 0009, 0010, 0012.
Ticket checker Shree Parmar during checking considered us passengers without ticket and charged us Rs.14,440 vid. Receipt No. M 0584169 dated 19/1/2012.
I showed my driving license to ticket checker to Shree Kapadia and Shree Parmar as proof of Id card referred in the ticket. The driving license valid throughout India bearing no GJ10/[protected] is duly attested by Executive Magistrate Jamnagar. The Government accepts such attested documents because they equivalent to original and takes care in the eventuality of loss of the driving license. Therefore I cannot be fined by the ticket checker.
I a senior citizen was caused harassment by the ticket checker Shree Parmar who was not wearingidentity card explicitly visible to passenger. The contention to ticket checker that passenger failed to produce Id is not correct. I also showed my voter card no Gj/03/025/180010. Mrs.P.A.Vasavada voter card and Shree G.M.Vasavada showed pancard.
On the money receipt it is mentioned that passenger failed to produce original Id card. In this connection Shree Parmar to also mention on the receipt that driving license duly attested by the competent authority is shown but Shree Parmar refused to mention the proof which I had shown. This was necessary so that on the record it is clear that identity card duly attested was shown because by merely stating that passenger failed to show Id card is half-truth and unjust to the senior citizens travelling by tatkal ticket.
As a public servant the ticket checkers have to respect senior citizens and should not cause pain and strain and harassment by asking senior citizen to pay money immediately. They could wait for the passengers to get down at destination.
I now request a) Refund of extra ticket charge Rs.14,440
b) Instructions to ticket checkers to be human, respectful and practical to senior citizens.

I have been a regular traveller on Mumbai Ahmedabad line for the last several years. But in the last year whenever i have travelled I have faced with rats menace in the A/C compartments. Today morning I returned from Ahmedabad in Gujarat Mail fro Ahmedabad in bogey No. B 6 and during the travel my handbag was eaten up from below by rats thus eating the contents and damaging the bags. Before a month I had travelled by Duranto Express from Ahmedabad to Mumbai that time as well the rats had eaten up the bags. I hope this matter is treated with utmost seriously and get something done about this type of menace. Passengers and their belonging safety should not be compromised. the compartments should be cleaned and fumigated thoroughly after every journey so that this type of menaces should be eliminated. Some days back it was reported that 1 A/C compartment of of a train was infected by bugs and passengers had to face lot of harrasment.I hope the authorities take this matter seriously and do something about this urgently.


Shailesh Thakkar

Dear Sir

Bad experince form central railways and the department form TDR section for not reposneding for last 7 months..Tickets was booked for mangalore to mumbai and the train was cancel due to the blockage of mud slide .....

after filing the TDR for refund amount they told it will take 90 Days.. now almost 7 months going on still they not refunded the amount and under is trail mail is there ...


patehtic people are there on TDR section none of the people take care...

Details As follow
PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: SL
Internet Service Charge: Rs 10.00
Date Of Journey: 18/6/2011
Railway Zone: CR
Bank: ICICI
Total: Rs 1558.00
Train No: 12134
Ticket Charge: Rs 1548.00
From Station: MANGALORE JN(MAJN)
Quota: General
To Station: MUMBAI CST(CSTM)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai


I need the action on this people for negligence and need money with interst .....


Conatct details
lohit salian
[protected]




From: "[protected]@yahoo.com" <[protected]@yahoo.com>
To: [protected]@irctc.co.in; tdrprocess <[protected]@irctc.co.in>; [protected]@wowsolutions.in
Sent: Wednesday, 30 November 2011 3:55 PM
Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA

Dear Customer, We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly. Thanks & Regards Sakshi Handa Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[protected]-------- Original Message[protected]-------- Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA From: [protected]@yahoo.com Date:[protected]:19:09+05:30 To: [protected]@irctc.co.in[protected][protected][protected][protected]
Reminder 7 ..Shasksi i[censored] go to trial mail u can know the issue and only forwarding to the department it doesn't means the work is over ..... Pathetic work is going between your department and the tdr department and the tdr number which has given it has been under the of central tdr department .... no one come online ...This is the 7 reminder from me and I m continue mailing this will act as evidence against harrissing the people and not giving proper feedback ..... Now only notice is the last option to me will act under vermaLohit salian [protected] .
Sent from BlackBerry® on Airtel


From: [protected]@irctc.co.in

Date: Wed, 30 Nov 2011 13:29:27 +0530 (IST)

To: <[protected]@yahoo.com>

Subject: Re: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA





reminder ##6







still no feed back from your department ...





Regards,
Lohit Salian

Mob- 91-[protected]






From: lohit salian <[protected]@yahoo.com>
To: tdrprocess <[protected]@irctc.co.in>
Cc: "[protected]@irctc.co.in" <[protected]@irctc.co.in>; lohitwow <[protected]@wowsolutions.in>
Sent: Wednesday, 9 November 2011 2:41 PM
Subject: Re: TDR refund pending More than 90 days // REMNDER ### 5 attention :- R K VERMA






Dear Sajjan kumar





This is reminder Number ## 5.



Does it take more than 4 month for this process to refund the amount and forwadred the paper to CCM/CR Railway on dt. 20-jul-2011 means almost 5th month going on and still u havnt got the proper response from your department. this means no one is serious of our money.



As soon as refund, if any, received it will be credited to your card account.



What does this sentence means Can yo explain HOW SOON MORE THAN 5 MONTHS ..



Sajjan i need proper feedback from you give me the date.....






















Regards,
Lohit Salian

Mob- 91-[protected]






From: tdrprocess <[protected]@irctc.co.in>
To: lohit salian <[protected]@yahoo.com>
Sent: Tuesday, 8 November 2011 1:44 PM
Subject: Re: TDR refund pending More than 90 days // REMNDER ### 4 attention :- R K VERMA



Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/CR Railway on dt. 20-jul-2011. Refund yet not received from concerned railway. We have also sent a latest reminder with all the papers pertaining to your refund case to concerned railway on dt. 22-Oct-2011 to chase up the case. As soon as refund, if any, received it will be credited to your card account.





Regards, Sajjan Kumar Kashyap Executive/Refunds/IRCTC [protected]@irctc.co.in
lohit salian wrote:


Reminder $ 4



Still the amount has been not credited to my account .. what the hell u people do re cant even keep the track and details of the customer and almost 4 month waiting for the refund and after mailing continues u peole are dnt care...



R K VERMA



KIndly look into the matter seriously or have go to your senior higher authority ....




Regards,
Lohit Salian

Mob- 91-[protected]





From: lohit salian <[protected]@yahoo.com>
To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
Cc: lohitwow <[protected]@wowsolutions.in>; "[protected]@irctc.co.in" <[protected]@irctc.co.in>; "[protected]@irctc.co.in" <[protected]@irctc.co.in>
Sent: Friday, 21 October 2011 12:42 PM
Subject: Re: TDR refund pending More than 90 days // REMNDER ### 2 attention :- R K VERMA




Dear R K Verma



There is no response from your team for the under TDR Refund for past more than 3 month.



22754427 & 22625185 this 2 number was given by your customer care for your kind informtion no one picks the phone.



KIndly updated the status .......waiting your proper response .








Regards,
Lohit Salian

Mob- 91-[protected]





From: lohit salian <[protected]@yahoo.com>
To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
Cc: lohitwow <[protected]@wowsolutions.in>
Sent: Friday, 21 October 2011 10:49 AM
Subject: Re: TDR refund pending More than 90 days // REMNDER ### 2




Kindly someone is there for this mail who can revert it back......



REMINDER _# @2




Regards,
Lohit Salian

Mob- 91-[protected]





From: lohit salian <[protected]@yahoo.com>
To: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
Cc: lohitwow <[protected]@wowsolutions.in>
Sent: Monday, 17 October 2011 4:16 PM
Subject: TDR refund pending More than 90 days //




Dear IRCTC





Ticket was booked for mangalore to mumbai on 18/6/2011 and train was cancel due to the mud slided on konkan route and whole route was closed >>>



And TDR was filed on 12/7/2011 , so after 90 days also i havnt got the refund amount



Kindly find the detail under and process the refund amount quicly it already delayed Too much>>>>>











TICKET DETAILS





PNR Number: [protected]

Ticket Type: eticket

Transaction ID: [protected]



Booked On:[protected]

Class: SL

Internet Service Charge: Rs 10.00



Date Of Journey: 18/6/2011

Railway Zone: CR

Bank: ICICI



Total: Rs 1558.00

Train No: 12134

Ticket Charge: Rs 1548.00



From Station: MANGALORE JN(MAJN)

Quota: General

To Station: MUMBAI CST(CSTM)



IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai












TDR Details



Reason For TDR: Train Cancelled.

TDR Status: Forwarded To Railway

Reference No: ekt[protected]



TDR Zone: CR

TDR Filing Date: 12-Jul-2011



Refund Status: Refund under Process

Refund Date: Not Available

Refund Amount: Rs.0.00






Regards,
Lohit Salian

Mob- 91-[protected]

Dear sir/madam

I had booked e-ticket to bangalore from malkhed and due to telagana strike the train was diverted and did not come to our station and as per railway
rules i filed TDR and i was suppose to get the full amount i.e 400/-Rs but i received only 119/-Rs.No reason was mentioned.
May i know what went wrong.

Details

PNR NO - [protected]
TDR DATE - 26.09.11
TEANSACTION ID - [protected]
MOBILE NO - [protected]

This is to report a problem faced by many passengers on a regular bases, travelling by Indian Railways. On 15th Jan 2012, we were travelling from New Delhi to Indore by second class sleeper. On journey, there were some 5-6 men who had only one reserved ticket. They were openly drinking alchohol and making nuisance, passing comments on female passengers, touching young girls etc. Upon looking this one men objected to their behaviour, but he was beaten up by those 5-6 men. there was no TC available that time and in the morning when he arrived, we told him about the whole incident but he ignored all.

In one more such incident, i was travelling with my family to vaishno devi(in winters), we had our aunt with us, who is a cancer patient. One of the female travellers, kept the door of the coach open and when we requested her to close the gate, she refused by saying that her station will come in 30 mins. we again requested her the same, but to our utter surprise one army men came to us and started abusing and theatened to beat us. he openly supported that girl and there was no support from any indian railway staff.

SHAME OF INDIAN RAILWAYS AND INDIAN ARMY MEN(ONLY THOSE WHO USE THEIR POWER TO ABUSE INNOCENT CITIZENS, REST WE SALUTE) !!!! SUCH PRACTICES ONLY PREVENT THE INNOCENT INDIAN YOUTH IN STAYING BACK IN OUR OWN COUNTRY.

CRIME IS JUST IN OUR COUNTRY AND MORE AND MORE WOMEN ARE GETTING RAPED AND ABUSED EVERYDAY. THERE IS NO LAW AND ORDER. NO STRICT PUNISHMENTS. NO FASTER TRIALS IN OUR SO CALLED COURTS OF JUSTICE. HOW FAR CAN WE GO IN SUCH A WAY. THERE R ONLY EXCUSES , EXCUSES AND EXCUSES BY THE BLOODY POLITICIANS. ALSO APART FROM POLITICIANS, MOST OF OUR COMMON MAN IS ALSO TO BE BLAMED FOR THE IRRESPONSIBLE BEHAVIOUR LIKE ABOVE.
this is such a non-sense from indian railways, that has to be improved by atleast someone. is there anyone from indian railways hearing ????

Sir,

I want to raise a complaint against the ticket checker in train Bangalore Rajdhani.
I was having a confirmed tatkaal ticket from H Nizamuddin to Bangalore for 8th Jan 2012. I boarded the train from Bhopal and with some reasons I was not able to get my boarding station changed before getting into it.

This conductor started harassing me for not getting changed the boarding station to Bhopal and ask me to get down from train and told your ticket will be considered cancelled.
I requested him to consider my case as a female travelling alone and Bhopal was just the third station for train and also my seat was not allocated to anyone else till the moment.

He behaved very rudely and told me either you pay 4000 cash or get down from train.

I was not having much cash and I already paid 2400 while booking ticket.

He kept harassing me till Nagpur even when all passengers in coach asked him to consider my case as my seat was empty and it would not be safe for a woman to get down alone at some intermediate station. He didn't listened to anyone and when Nagpur came asked workers, to throw out my luggage. Finally I have to get down at Nagpur.
I was alone and I faced lot of difficulties to reach Bangalore from Nagpur.

Even after paying 2400 Rupees for a ticket which was confirmed and with seat available, I was made to get down from train.

I request you to take some strict action against this behavior of the conductor and help me in getting my money refund back. My PNR number for the ticket was [protected].

Thanks,
Sjain

Respected sir
Due to illegal encroachment common people life becoming in danger day by day front of bandra railway station east towards bandra terminus road we can't walk, at illegal cloth market now days the shop owners dwelling 40 feet high structure without railway or BMC permission no breath taking place while you walk through as its a cloth market no fire precaution if once fire take place no one can exit and because of this so many innocent family will suffer, this jurisdiction under railway but RPF enjoying taking openly bribe and neglect innocent people around ,after some time the encroach er will demand there illegal structure.
kindly take necessary action as soon as possible if your not with that RPF staff or part of bribe

Sir,
It will be highly appreciable if the stopage of Pune Patna & Patna Pune Express is allowed at Danapur Station Under East Central Railway. As the Danapur station is also a Divisional Railway Manager office and a suburb of Patna ,it will reduce the passengers load on patna and also save the valuable time and inconvinience of passengers.As so many Trains Terminate and start from patna Stoppage of many more trains at danapur will ease the congestion at Patna Railway Junction


Thanks & Regards.

The IRCTC website www.irctc.co.in is very bad and annoying in many ways. The UI and the options it provides are good, but the response time and the number of times it logs-off the user automatically are horrible. Forget about Tatkal tickets, it takes a lot time and patience to book even 1 single ticket. It will be a great achievement if one can book tickets in this site successfully without being directed to error page. Below are the list of some common issues

1) Automatically log off's even before time out for some strange reason. Sometimes pressing the login button is re-directing to "session expire" screen
2) Not responsive at all and takes loads of time to load even a single page
3) Takes Hours and hours to display availability and logs off automatically after waiting for so much of time
4) Never can book Tatkal tickets
5) Transactions never happen properly. Money will be deducted from the bank/card, but the ticket will not be successful...

These are just the basic ones. I am not sure why it is so difficult to build a web site, a Public transportation site by government, that serves lots of common man of India. Why can't our government recruit/outsource the development to some better company?

It is seriously a very very bad experience to book tickets via IRCTC and our government can really do a better job. Else all the money will go to private agents...Please consider common man's pain and provide better services

Sincerely
Indian

Sir.
I am a regular passanger of Gour express travelling to and fro each week from Balurghat to Sealdah station since last 5 years.Things were Ok a year ago when running of the train was punctual.But about a year ago, Smt Mamata Banerjee introduced a new passanger train From Balurghat to NJP Station.Things turned worse since then.The same coaches are being used for both the trains.Hence the Balurghat Malda Passanger which carries the reserved coaches of Gour Express from Balurghat to get them attached with The Gour Express at Malda cannot start at it scheduled time that is 5.05pm since the coaches are with the NJP-Balurghat passanger
which is regularly late to arrive at Balurghat by 2-3 hrs.So once the later arrives and the coaches are again fitted with Balurghat Malda Passenger it is usually 7.30-8.00pm and passengers of Gour Express have no way but to remain stranded at Balurghat station.Their plight is not over yet.When Balurghat Malda Passanger arrives at Malda station running 2-3 hrs late,Gour Express which is supposed to carry the reserved coaches from Balurghat is found already left Malda.Now the coaches are either attatched to some other sealdah bound Train like Padatik Express/Uttarbanga Express/Hate Bazare Express etc whose route may not coincide with the route of Gour Express.Passengers who are supposed to visit Naihati ,Bandel or Bidhannagar stations often have no way but to get down at other stations and reach their destinations by Local trains.This has been a regular affair now and the authorities seem to have turned a blind eye to our plight.I hope this complaint will be addressed by Railway Authorities as soon as possible. Dr Somnath Ghatak

I have come across this kind of charge second time in last two months when the contractor/attendant at Bandra Terminus, Bandra ( outside upcountry station) has charged me Rs.20/- for car parking, for less than 30 minutes, while his parking ticket does not show any charges (Intently left blank) for upto 2 hours and shown more than 2 hours - Rs.20, which he shows and charges.
I told the attendant that this is wrong, then he said that he is uneducated and he has been asked to charge by his owner the same from all cars. First time it happened two months ago, when I told him, and he gave the same reply. This time, again he charged the same thing and told same reply to my driver.
It is a clear fraud. I have his ticket as proof and must be taken up by Western Railway as the contractor is fleecing the public in hundreds of numbers everyday and minting money.
Clear rates of parkings should be put up on the Board visible to all car owners.

Vinod Kumat
email - [protected]@yahoo.co.in
phone - [protected]