Indian Railways Complaints & Reviews

The IRCTC website www.irctc.co.in is very bad and annoying in many ways. The UI and the options it provides are good, but the response time and the number of times it logs-off the user automatically are horrible. Forget about Tatkal tickets, it takes a lot time and patience to book even 1 single ticket. It will be a great achievement if one can book tickets in this site successfully without being directed to error page. Below are the list of some common issues

1) Automatically log off's even before time out for some strange reason. Sometimes pressing the login button is re-directing to "session expire" screen
2) Not responsive at all and takes loads of time to load even a single page
3) Takes Hours and hours to display availability and logs off automatically after waiting for so much of time
4) Never can book Tatkal tickets
5) Transactions never happen properly. Money will be deducted from the bank/card, but the ticket will not be successful...

These are just the basic ones. I am not sure why it is so difficult to build a web site, a Public transportation site by government, that serves lots of common man of India. Why can't our government recruit/outsource the development to some better company?

It is seriously a very very bad experience to book tickets via IRCTC and our government can really do a better job. Else all the money will go to private agents...Please consider common man's pain and provide better services

Sincerely
Indian

Sir.
I am a regular passanger of Gour express travelling to and fro each week from Balurghat to Sealdah station since last 5 years.Things were Ok a year ago when running of the train was punctual.But about a year ago, Smt Mamata Banerjee introduced a new passanger train From Balurghat to NJP Station.Things turned worse since then.The same coaches are being used for both the trains.Hence the Balurghat Malda Passanger which carries the reserved coaches of Gour Express from Balurghat to get them attached with The Gour Express at Malda cannot start at it scheduled time that is 5.05pm since the coaches are with the NJP-Balurghat passanger
which is regularly late to arrive at Balurghat by 2-3 hrs.So once the later arrives and the coaches are again fitted with Balurghat Malda Passenger it is usually 7.30-8.00pm and passengers of Gour Express have no way but to remain stranded at Balurghat station.Their plight is not over yet.When Balurghat Malda Passanger arrives at Malda station running 2-3 hrs late,Gour Express which is supposed to carry the reserved coaches from Balurghat is found already left Malda.Now the coaches are either attatched to some other sealdah bound Train like Padatik Express/Uttarbanga Express/Hate Bazare Express etc whose route may not coincide with the route of Gour Express.Passengers who are supposed to visit Naihati ,Bandel or Bidhannagar stations often have no way but to get down at other stations and reach their destinations by Local trains.This has been a regular affair now and the authorities seem to have turned a blind eye to our plight.I hope this complaint will be addressed by Railway Authorities as soon as possible. Dr Somnath Ghatak

I have come across this kind of charge second time in last two months when the contractor/attendant at Bandra Terminus, Bandra ( outside upcountry station) has charged me Rs.20/- for car parking, for less than 30 minutes, while his parking ticket does not show any charges (Intently left blank) for upto 2 hours and shown more than 2 hours - Rs.20, which he shows and charges.
I told the attendant that this is wrong, then he said that he is uneducated and he has been asked to charge by his owner the same from all cars. First time it happened two months ago, when I told him, and he gave the same reply. This time, again he charged the same thing and told same reply to my driver.
It is a clear fraud. I have his ticket as proof and must be taken up by Western Railway as the contractor is fleecing the public in hundreds of numbers everyday and minting money.
Clear rates of parkings should be put up on the Board visible to all car owners.

Vinod Kumat
email - [protected]@yahoo.co.in
phone - [protected]

SIR,
I have one irctc a/c . in that i took one e ticket on[protected] from VIJAYAWADA TO KOTTAYAM, for six members journy date[protected], my a/c name is SRAJABABU , ID is SPRB , on that day after taking this ticket isaw a mistake before logout the a/c,i took this ticket anothers irctc a/c name also like my name SRAJABABU ,from VIZAK,i dont know how i entered in to his a/c.
on that day[protected] i tried three times to take this ticket in the prosses two times i lost the money,one time i got the ticket . after four days the lost money is added to our sbi debit card
so please cancil the ticket pnr no[protected],date[protected], i use sbi atm no[protected], card holder name yarragogu kesava.
sir ihave already made a complaint on[protected], please cancil the ticket

I would like to bring your attention to the harassment done to the Handicapped People when they go to buy a ticket from the counter producing their Concession Certificate.
Shouldnt there be a separate counter for the handicapped? If atall it is there, there is nobody to attend and assist the handicapped. They have to stand in the same queue as others to get their tickets done which is inhumane on your part.
The people sitting at the counter always have a problem making concessional tickets either have a problem with the stamp, it should be A ROUND STAMP or THE STAMP IS NOT CLEAR ENOUGH or THE NAME OF THE DOCTOR IS NOT LEGIBLE, etc. They always have a reason to avoid making such concessional tickets. I would like to mention one such place where they always have a problem with the Certificate whereas we have been getting concession from other counters in the city. This is the RAILWAY BOOKING COUNTER near ELGIN ROAD. They seem to have a problem every time.
Why dont you train your people enough in this matter so that they understand the value of other's time and stop being negligent towards them.
It would be nice if you could make the Concessional Certificates ONLINE and issue a Handicapped Card which could be verified by the authority when they are travelling. This Handicapped Card could be of the size of a PAN Card which is convenient to be carried than the normal A4/Legal size papers.
It is an earnest request to you to look into this matter and find a more convenient way so that the Handicapped People are saved from running around sometimes to the Government Hospitals and sometimes to the Railway Booking Offices for no reason. Hope you will look into this matter urgently and make India a better place to live in for the disabled.
Regards

Dear Sir/Mam,
Would like to draw your attention towards the trail mail, which is self explanatory. Even after marking copies to all concerned top official there is no response since last one and Half year. Even online greivance redressal portal is not effective. Pls suggest what to do & how?
Other previous mail copies are also available with me.

Regards
RK Ojha
[protected]

On Tue, 27 Dec 2011 10:20:35 +0530 wrote
>GOOD MORNING
>
REMINDER-34

On Mon, 26 Dec 2011 10:07:06 +0530 wrote

MERRY CHRISTMAS

REMINDER-33

On Fri, 23 Dec 2011 11:39:15 +0530 wrote

REMINDER – 32

ONLINE GRIEVANCE REGN NO. MORLY/E/2011/06460

WITH DUE REGARDS LIKE TO DRAW YOUR ATTENTION TOWARDS ONLINE TDR NO. [protected] FILED ON 29-MAY-2010.

REGARDING E.TICKET PNR NO - [protected] DATED 08-APRIL-2010 , MUMBAI TO TATANAGAR

ONLY ONE OUT OF 5 PASSENGER GOT RAC AT THE TIME OF CHART PREPARATION. ALL OTHERS WERE WAIT LISTED. NO TRAVEL WAS DONE ON THIS PNR. ONLINE TDR FOR REFUND FILED ON 29-MAY-10. MESSAGE DISPLAYED IS "REFUND UNDER PROCESS". NO ACTION SINCE LAST ONE & HALF YEAR.

SINCE MY SERVICES ARE TRANSFERRED TO DELHI LOCATION, I AM CLOSING THE SYNDICATE BANK, UDUPI (KARNATAKA), A/C NO. [protected] THRU WHICH THIS E.TICKET WAS BOOKED. THE REFUND IF ANY MAY BE CREDITED TO MY FOLLOWING ACCOUNT:

BANK NAME : ICICI BANK, LALPUR BRANCH, RANCHI (JHARKHAND)
ACCOUNT NO.:[protected]

RTGS/NEFT IFSC CODE : ICIC0000292
MICR :[protected]
SEEK YOUR INTERVENTION FOR FASTER RESOLUTION.

REGARDS
RAKESH KUMAR OJHA
[protected]

I had booked 3 tickets for my friends from Bangalore to Mangalore on 30/07/2011. Class A3 which is an Air condition class, the booking waiting list, later 2 tickets got confirmed and the 3rd one was wait listed, hence 2 passengers travelled, the train TT did not issue us any acknowledgement as we were not even aware of it as recently I came to know that such acknowledgement was required when enquired why was my refund not approved, can any one thing that the TT might had let us travel without confirmation of ticket that to in an Ac class, request you help us get our money back.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 30/7/2011 Railway Zone: SR Bank: canarabank
Total: Rs 2423.00 Train No: 16517 Ticket Charge: Rs 2403.00
From Station: BANGALORE CY JN(SBC) Quota: Tatkal To Station: MANGALORE CNTL(MAQ)
IRCTC Zone: Regional Director /Southern Zone (IRCTC), Chennai

Ticket Details
S# Name Age Sex Coach Seat Res-Status

3 Wajid 40 Male 0000/ Booked

TDR Details
Reason For TDR: The Third passenger did not get confirmation of ticket.
TDR Status: GGM Regreted Reference No: ekt[protected]
TDR Zone: SR TDR Filing Date: 30-Jul-2011

Refund Details
Refund Status: Refund Not Approved Refund Date: 16-Nov-2011 Refund Amount: Rs.0.00

Warm Regards,
Noor

On 25/12/2011 at 13.35Hrs I walked to Jaipur railways station to travel by Jaipur_udaipur intercity express and I was in ques from 13.35 to window no.7 to collect the ticket, in parrallel all other windows were in operation. Particularly window No7 booking clerk was very slow mean time at 14.00 Hrs shift has been changed and reliever has not started booking for next 10 minutes.till my no. came it was 14.15 and at last I got the ticket No B90706595 . as deparutre time of train was 14.15, I immediately rush to platform but found that train has left for udaipur. Finally I have to travel by other means of transport.
This type of problem always seen at various station, where either due to poor response or negligence of staff or mis panning of booking section passengers get in trouble.

M.L.Patidar
Bhilwara (Rajasthan) 311001
[protected]

No water in the compartment B1. The train 12510 started today (25.12.11) from Guwahati(Assam) and going towards Bangalore(Karnataka).This train is always running without water and troubling passengers. This Train will travel for 53 hrs approx. and the basic requirement is unavailable in the train.We have been complaining to every hawker, coolies at every station - unfortunately on duty TTE is not reachable may be he knows the problem and fled away. Our PNR NO is[protected] seat numbr - 49,50,51,52. We are four, comprising of two elderly ladies, one little girl and me again a lady . Can anyone understands our problem. Is there any system in Indian Railways or we have to oblige all babus in Railways by traveling shabbily. .

Dear Sir,
I am not sure...eitheir my complain shall only be a just reading paragraph or will resolve.

May I ask to Indian railway concerned "Babus"/railway Minister ?

1. Indian Railway has been doing so many changes to upgrade ticket reservation system. Why the system become more worst than earlier?
2. Even we book the ticket 2 month back or one day back(For Tatkal). We can not sure to get the confirm ticket. What are they doing and why it is not resolving...Have they come in front the public?
3. Indian Railway has announced that every person can book the internet banking from8AM sharp in the morning? But always the concerned site is gone to Server Down. Why not our Railways babus are in front to the public about this problem.In front means .. Indian Public can do aware that actually they are in race to resolve the problem or not?


Hope I will get the reply....


Regards,
Kundan Kumar.

I booked a retiring room at Ajmer Junction railway station on payment of INR 480.00 wade their receipt no. 01396219 dated 22.12.2011 at 10:10 hrs IST. As we reached to the room there was not a sing drop of water available. It was brought to the notice of attendant at duty and asked him to provide the water for freshening up as we had to reach Mayo college for my son's interview at 11:30 hrs. Attendant refused to arrange water and suggested to approach to Mr. Deepak Mathur then duty In-charge of retiring rooms. Mr. Mathur was contacted and he replied that it will take at least 1 hr. to arrange the water. I requested him and explain our matter o[censored]rgency. He suggested me to contact Mr. Om Prakash Sharma, Station Superintendent. As I reached to Mr. Sharma and explain all the happenings and requested them to refund my money because I had no time to wait till water was arranged. Mr. Sharma reply me very rudely and refuse to refund. When I asked the complaint book to lodge my complaint, he abusively told, you do what you can do. After that I lodged my complaint wide memo no 6399 dated 22.12.2011 at 11:15 hrs. Both the documents i.e. complaint memo and receipt are attached. I request the higher authorities of Railways through this mail to refund my money and take appropriate action against concerned officials for their behavior.

Hi ,

During my day to day compute , I have come across onduty railway employees who perform their duties under the consumtion of alcohol. And some of those employees are onduty guards and drivers of trains . Everyday , millions of people use this public mode of transportation for their daily compute and such irresponsible employees jeoparadise the life of those people .

Their is rarely any action taken against such employees . Infact , their should be strict checking carried out on daily basis to identify such employees and necessary actions should be taken against them .

Thanks
Girija

p.s : I have no idea if those consumer complaints are ever read by any authority bodies who come forward and take any actions over those submitted complaints. Still , hoping something woould be done , i am just submitting my complaint as a concerned citizen.

In the context of today's scenario Indian Railways have no facilities such as "Dustbins" other than the AC coaches,so the passengers are forced to throw-off the various wastes directly out of the window.This goes directly on the land which is some times the forests, and other natural ameties. And thus this is increasing the Land & Water pollution .
So , it is an appeal to the authorities to provide facilities such as dustbines and also make the passengers aware about this issue, by the help of hoarding and campaigns.

This is to inform you that Pune railway station condition is horrible in respect of Operation, hygiene and commercial complexes, stall etc.
1. No trains are coming in time, waiting outside station for longer time.
2. Trains announcements are made without proper coordination. Suddenly platform is changed.
3. Local train timing is completely disturbed since July 2011.
4. Local trains are kept on waiting at in between stations for long distance trains to pass.
5. Local train passengers are fed up of service, this is only 1hour 20 minutes run, so must give first priority. Passengers are coming after entire day office work and then need to reach home In time. You are really testing their passions.
6. No platform track is cleaned; one cannot stand near to platform as it is stinking like municipal toilets. Cleanliness issues are not at all looked after, even after starting contract system.
7. All stalls are looting passengers with any rate of items being sold. There are no proper rate lists displayed, even if displayed font size is very small or displayed in corner not at prominent place.
8. Monginis stall items name and rate is not displayed, which helps these stall owners to fool passengers with any rate.
There are lot of things to tell but it is not possible to put it on mail. Can someone improve hygienic conditions of Pune station and stop cheating/looting of passengers with smooth/timely operation of Pune station.
Please note that it is not only me as one there are lot of passengers annoyed with all above issue but unable to find way and time to put up to concern authority. But let me tell you, in case all of them come up together in violent manner then it will be very difficult for Railway management to make them calm. Before these issues become more worse please please take necessary action.
In case you are not the concern authority please direct it to concern office/officer.

I travelled on 15 th december from BHOPAL to DELHI by bhopal Express no 12155 in II AC class , coach A2 class while de boarding the train i found my Soft Suitcase is bitten by some Rat or mouse i immediatly registered the cmplaint to the coach attandent Ramsingh Raaikwar , he also informed that the supervisor contractor of this train Mr Manohar is aware of the rats in train but doing nothing , due to this my suiotcase worth Rs 4500/- is become totally useless MY Ticket Number for this journey is 2455835 and Pnr NO is [protected]

There are no TTe ticket checkers available in the Virar trains during pick hours . And the TC on goregaon platforms told us that they will be available only in day time . If the passengers travelling during pick hours are not getting proper service then why should we waste our money in buying proper season ticket. If the railway is getting thr revenue from the passengers they should give us the full sevice.

Dear Sir

1 Please refer to Indian Railway Parcel Way Bill Receipt number J353268 . The parcel contains a wooden box booked from Amritsar to Jhansi.

2. The parcel contains household goods in favour of a serving Indian Army Officer.

3. The parcel was booked on 12 December 2011 and the same has not been received in Jhansi till date. The same was however sent the same day by Chhatisgarh Express.

4.You are requested to look into the matter and inform any suitable action taken

Regards
Major Sumandip Singh Nanda
[protected]

harrasment and forcing to pay extra money by TTE Mr. VP Singh Muzzaffarpur

I Shekhar Kumar undertook journey from Begusarai to Batihnda vide ticket PNR No [protected], ticket no 64041212 class 3 AC by 15609 Awdh Assam Express on 16/12/2011. I had waiting list 01 status ticket. on asking for a seat TTE Mr. V P Singh using unparliamentry words denied me a seat. Later he asked for Rs 300 bribe to give me a seat. Right in front of me he sold seat to a passenger from BGS to BTI who could offer him Rs. 350 as bribe for which the TTE didnot issue any receipt to him. On pleading he abused my profession i.e INDIAN AIR FORCE saying HARAM KA JOURNEY KARTE HO AUR SEAT BHI CHAHIYE. Lastly he did not give me any seat and sold many available seat in front of me. Despite paying full charge to railway i had to pay. Rs. 100 to get a berth in night to him at Muzzaffarpur for which he didnot give me any receipt. That to up to Delhi only. As train was running late I couldnot afford further journey in night without reservation and got down at delhi railway stn. I hold TTE V P Singh of Muzzaffarpur responsible for my condition. I would request concern authority to look into the matter and start stern action against the defaulter.

I HAVE BOOKED MY BIKE FROM nEW DELHI RAILWAY STATION TO NAGPUR ON 13/12/2011 VIA BILL NO- [protected]. BUT AS ON DATE ITS NOT REACHED NAGPUR AND AS PER BOOKING COUNTER AT THE TIME OF BOKKING IT WAS SUPPOSED TO GO BY HIMSAGAR EXP AND WOULD HAVE REACHED NAGPUR BY 14/12/2011. I TRIED TO CHECK STATUS ON INDIAN RAILWAY PARCEL STATUS SITE WITHOUT ANY RESULT.
I CAME TO KNOW FROM MY FRIEND THAT BIKE IS STILL AT NEW DELHI PLATE FORM.IT JUST FEEL HELPLESS THAT U CANT DO ANYTHING AND NO ONE IS RESPONSIBLE FOR THE DELAY.

DEEPAK KUMAR
[protected]

DEAR SIR,

I BOOKED MY MOTOR CYCLE ON 30 /11/2011 BY TRAIN NO 18102, TATA MURI EXP FROM JALANDHAR CITY TO KANPUR CENTRAL VIDE SLR NO 0187188 UNDER MY PWB NO . 854681. THE SAME HAS NOT BEEN UNLOADED TO KANPUR STN AND IT WAS REACHED AT ROURKELA. AND THE SAME AGAIN WAS RETURNED BACK TO KANPUR STN AND NOW IT WAS NOT UNLOADED AGAIN. I ALSO COMPLAINT TO BOOKING OFFICE THEY DON'T CONFIRM ME EXACT LOCATION TILL DT ;
DETAILS ARE AS UNDER:
TRAIN NO : 18102
TATA MURI EXP
PWB NO : 854681 DT 30/11/11
SLR NO 0187188
FROM JUC TO CNB

KINDLY I REQUEST TO DO NEEDFUL ACTION FOR ME PLEASE.


YOUR SINCERELY
JUNED KHAN
MOB [protected]
[protected]