[Resolved]  Indiaplaza. In — Not Delivering Item

I have been buying books from Indiaplaza regularly and never faced problems. Not sure about other products though, never tried. But for books, they are the best.

I have ordered mobiles from Indiaplaza and got it on time. Recently, I bought a Blackberry at amazing discount and am very happy. I think you should try to escalate to their CEO and see if your problem can be resolved. These guys are good

I use Indiaplaza to send flowers and gifts for festivals like Diwali, Rakhi etc. They always deliver on time. Sometimes, if they miss the date, they make up by sending complimentary cookies and also refunding the money. These things happen, but their customer service is really good.

IndiaPlaza.in — Pathetic service

I bought a children's laptop from the site in March 09.
Received the item after 1 MONTH.

It was defective, hence called them up and sent it back on April 1st, 09.

Now it has been more than a month.

They have not sent the item back.

I call up, and get the answer : it will come in 4-5 days.
Even in emails, same answer.

Very bad experience.

I request all online users to STAY AWAY from Indiaplaza.in

Dear Ram H,

We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide registered email address with us or your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on[protected] or write to [protected]@indiaplaza.in .

Wram Regards,

Team Indiaplaza

Dear Customer,

We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve any issue which is pending. We will ensure that we provide better service in future. Kindly contact us on[protected] or write to [protected]@indiaplaza.in .

Wram Regards,

Team Indiaplaza

All,
The issue is closed and here's how..

On 7th I check the site and it says the shipment will happnen on 17th and that too not sure, cos they were to source from another vendor( Aparently the site showed the same item on 7th as well).

The customer care person asked if I would like to cancel the order, I said yes and the refund came in 5-6 days.

So that was a happy ending to the story, I'm happy that they made the refund on time.

How did I buy the product ? Went to a shop at Kandivali (W), there are a few near the station and got the product at 200 Rs less than what I was in indiaplaza.

Suresh Thangiah : Thanks for your suggesion, Even I got similiar suggestion from others, I also tried to get the contacts but could not.

Manpreet : you were lucky to get all those cookies etc.

Raj Narayan, nadini, manjeet etc.. thanks for your support

Dear Pratik Pawar,


We are extremely sorry at the experience you had with us.

Your order #[protected] was for 2 items Mobile Quick Charger and English Learner Laptop Multifunctional Activities (New Model). Both the items were delivered to you and later you found that the English Learner Laptop Multifunctional Activities (New Model) was defective. We asked you to send the item back for servicing. You have sent the item and it was sent to suppliers for repair. Later we found the item was not repairable. Hence, we have cancelled the order and process the refund. The refund was processed on 27th may through reference number [protected] to your paymate account.

Please accept apologies for the inconvenience caused to you due to long time delay in resolving the issue.

We will ensure that you receive better service in future. Please feel free to contact us for any issue you face in your future purchases and we will be glad to assist you. Please contact us on[protected] or write to [protected]@indiaplaza.in .


Wram Regards,

Team Indiaplaza

Laptop / Indiaplaza — availability of stock

Dear sir

i am executive in the maruti dealership i had achive the target and company provide me gift certificate for online purchasing through www.indiaplaza.com and my
company has issue gift certificate of rs 40000. agt. gift voucher i want purchase laptop but company
has no more varity or brand and i have chosse 'LENOVO LAPTOPS Core2 Duo 7757-54Q' in the option
and orderd .order no[protected]. dated 13/06/2009 but indiaplaza company do not supply me the
material. after that i request to the company please cancel my order and credit amount on my account
but company credit my gift certificate account. i have no use of gift certificate because i want purchase
laptop and they dont have
i request to consumer cort please refund my amount in my bank account or they dont want credit
my bank account provide me more option of laptop which i can purchase further comunication under mentioned .


GAJENDRA MALVIYA





Dear Gajendra Malviya,


I apologize for the inconvenience caused to you due to the delay in Cancellation of the order#[protected], due to technical issue.


We are checking regarding the cancellation of the order on priority. I kindly request you to provide us 2 days time to update you on the cancellation and refund.


As a part of Indiaplaza Quality Improvement Process, please rate my above response to you by clicking on the below link. Your feedback will help us serve you better. This would only take a minute.




http://www.indiaplaza.in/feedback/emailfeedback.aspx agentname=Jasmine


Warm Regards,


Jasmine


Indiaplaza team
Shop at www.indiaplaza.in







Dear sir





i have request you to please cancel my order. how much time u will take for order cancellation. i am lessen last six days to your executive give me two days. please look in to this matter seriously





GAJENDRA MALVIYA










From: "[protected]@indiaplaza.in" <[protected]@indiaplaza.in>
To: malviya.[protected]@yahoo.com
Sent: Friday, 10 July, 2009 5:57:00 PM
Subject: Re: order #[protected].


Dear Gajendra Malviya,
At the outset, please accept our sincere apologies for the delay and inconvenience caused to you placed under your order #[protected] . We would like to inform you that we are constantly checking the status with our concern department for the order cancellation . We have also escalated this issue with our higher authorities and instructed them to update us the status against your order.

Please give us 2 days of time. We shall check and update u the status on the same.



Please feel free to get back to us for further
information/clarification.


http://www.indiaplaza.in/feedback/emailfeedback.aspx?agentname=Bindu


?As a part of Indiaplaza Quality Improvement Process, please rate my above response to you by clicking on the above link. Your feedback will help us serve you better. This would only take a minute?.


Warm Regards,
Bindu
Indiaplaza team
Shop at www.indiaplaza.in
Phone: +[protected]




Dear sir





this is my complaint id 92120. for cancellation .against order no[protected] but the order not cancel yet.


i request you to please cancel my order.





GAJENDRA MALVIYA













From: " ymailto="mailto:[protected]@indiaplaza.in">[protected]@indiaplaza.in" <[protected]@indiaplaza.in>
To: malviya.[protected]@yahoo.com
Sent: Wednesday, 8 July, 2009 5:13:35 PM
Subject: Re: order #[protected].




Dear Gajendra Malviya,




Thanks for writing back to us and providing us with the account # . We will check about your refund with our accounts team and have the same updated to you once the order cancellation .


I request you to kindly bear with us till then.


Please feel free to get back to us if in case the order not cancelled in 2 days .




target=_blank> target=_blank>http://www.indiaplaza.in/feedback/emailfeedback.aspx?agentname=Bindu




?As a part of Indiaplaza Quality Improvement Process, please rate my above response to you by clicking on the above link. Your feedback will help us serve you better. This would only take a minute?.


Warm Regards,
Bindu
Indiaplaza team
Shop at www.indiaplaza.in
Phone: +[protected]



Dear sir





as per your mail my order has been cancelled.or my complaint id is 92120. after completion your cancellation process. please refund my amount in a/c no [protected] GAJENDRA MALVIYA IDBI BANK



GAJENDRA MALVIYA









From: "[protected]@indiaplaza.in" < ymailto="mailto: ymailto="mailto:[protected]@indiaplaza.in">[protected]@indiaplaza.in">[protected]@indiaplaza.in>
To: malviya.[protected]@yahoo.com
Sent: Tuesday, 7 July, 2009 5:19:41 PM
Subject: order #[protected].

Dear Gajendra Malviya,
We are really sorry for the inconvenience caused to you in this order #[protected].
As per your telephonic conversation with of our agents we have informed our concerned department to have the order cancelled at the earliest as there is a long delay in shipping the item.
The order will be cancelled in another 2-3 days.Refund will be processed once the order is cancelled..
Please bear with us till then.

Your complaint ID is ? 92120? please refer this ID for further assistance
on this query.
Please feel free to write
back to us for further assistance and clarifications.
As a part of Indiaplaza
Quality Improvement Process, please rate me by clicking on the below link.
Your feedback will help us serve you better. This would only take a minute.


http://www.indiaplaza.in/feedback/emailfeedback.aspx?agentname=Renuka


Warm Regards,
Renuka
Indiaplaza team
Shop at www.indiaplaza.in
phone[protected]



what is the possibility that item will be ship on 13/07/09 your are makeing me fool from one month i want cancel my order and refund my amount which details given my previous mail. or u will not cancel my order i am going to take legal action. gajendra malviya

ymailto="mailto:[protected]@indiaplaza.in">[protected]@indiaplaza.in wrote:
>
> Dear
Gajendra Malviya,
> I apologize for the inconvenience caused to you due
to the delay in shipment of the item 'LENOVO LAPTOPS Core2 Duo 7757-54Q' placed under the order #[protected].
> The item were scheduled to be shipped by[protected], unfortunately due to stock issue our suppliers have postponed the shipment till[protected]. I request you to confirm whether the item could be shipped by[protected]. On your confirmation, we would take the necessary action.
> Kindly bear with us.
> We are sorry for not intimating you earlier..
> Please feel free to get back to us for any further clarifications..
> ?As a part of Indiaplaza Quality Improvement Process, please rate my above response to you by clicking on the below link. Your feedback will help us serve you better. This would only take a minute?.
>
target=_blank> target=_blank>http://www.indiaplaza.in/feedback/emailfeedback.aspx?agentname=Sangameswaran
> Warm Regards,
> Sangameswaran
> Indiaplaza team
> Shop at www.indiaplaza.in
> Dear sir
> I have orderd lenovo laptop core 2 duo 7757-54Q" order no #[protected] on 06/06/09 the item shipping date on 13/06/09 but item was not shipped after that i contact to customer care. he told me item will be ship on 20/06/09 but item was not shipped again i contact to customer care. he told me item will be ship on 03/07/09 but item was not shipped i contact to customer care ( praveen ) told me item will be ship on Monday (06/07/09 ) today i contact to customer care ( satish ) tell give me one day more (after completing one month) if today item will not ship.we will refund your payment
> so i kindly request
you to please refund my amount on my A/C NO [protected] GAJENDRA MALVIYA IDBI BANK reply.
>
GAJENDRA
MALVIYA
>
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IndiaPlaza.in — Item no shipped

No improvement in either the status update on website or confirmation mail with shipping details. IndiaPlaza, can I know the action plan for this complaint?


**************************************
From: [protected]@indiaplaza.in [mailto:[protected]@indiaplaza.in]
Sent: Monday, July 20, 2009 2:17 PM
To: Prabhakar Racherla
Subject: RE: Your order #[protected] with Indiaplaza.in


Dear Prabhakar Racherla,

I am sorry for the delay in shipment of the item ' IFB Convection Microwave Oven 20 Ltr 20SC2 + Cook Book + Starter Kit under your order #[protected] .

The delay is caused due to some issues with our vendor. We have received an confirmation from our vendor that the item would be shipped by 20 th July. Once the item is shipped, the shipment details will be updated through confirmation mail. Kindly bear with us till then.

Please write back to us if you don't receive an update within the above mentioned period.

As a part of Indiaplaza Quality Improvement Process, please rate my above response to you by clicking on the below link. Your feedback will help us serve you better. This would only take a minute.

http://www.indiaplaza.in/feedback/emailfeedback.aspx agentname=Jasmine


Warm Regards,
Jasmine
Indiaplaza team
Shop at www.indiaplaza.in


***************

Hi,

No news about the shipment of this order which I placed on 7th July. Offer isnt really great neway, enquired in the market to find it?s the same thing what outlets are offerring. I could have got my item off the shelf, here having booked and PAID 13 days back I'm yet to receive the shipment/news on the status. Website order status even today (20th July) shows"Will be shipped by 17 Jul 2009".

None attend to the call either when I tried[protected]. didn't expect this kind of service from IndiaPlaza. Please revert with your response ASAP.


regards
Prabhakar Racherla
Mobile: [protected]

Dear Gajendra Malviya,


We are extremely sorry at the experience you had with us.

We were forced to cancel the order #[protected] as the ordered item LENOVO LAPTOPS Core2 Duo 7757-54Q went out of stock at our suppliers end. The refund already made to your gift certificate and we request you to kindly redeem the same by placing order for some other item/items.


Our sincere apologies for not able to execute the order and inconvenience caused to you due to the same. We will ensure that we provide better service to you in future. Please feel free to write to us for any issues with your future purchases and we will be glad to assist you.


Warm Regards,

Team Indiaplaza

Indiaplaza. In / Sony Ericcson W300i — Refusal to honor warranty, No Courtesy or Regard

Before I begin to tell my story, let me say that I have been a loyal customer of Indiaplaza for more than 6 years and this is the first time I ever had to contact their customer service and the experience is indescribable.

I had purchased a Sony Ericcson W300i phone for my brother as a Birthday Gift for about Rs. 5600 in Feb. 2008 from Indiaplaza.in, however, last month the microphone of the telephone ceased to function making the phone unusable. We contacted SONY INDIA but they said that SONY does NOT provide any kind of warranty for its products that are SOLD ONLINE. This was discovered after my brother had to waste one full day of work to visit SONY's service center in Mumbai and had to wait in a long queue just to discover this. Needless to say, this was a shocking experience as Indiaplaza's product description clearly mentioned that the product came with ONE YEAR OF MANUFACTURER WARRANTY.

We conveyed this to Indiaplaza hoping to get a clarification on how they were selling something with a warranty that was not even being recognized by SONY INDIA. Instead of telling the entire sob-story, I would like to say that I have made almost 10 Phone calls to Indiaplaza's customer care located in Bangalore to no avail. I have no clue what kind of people they have employed.

Their customer care reps have FAILED to even understand the issue after about 10 phone calls from me and about 7-8 from my brother. The service reps keep offering to send a receipt or a warranty card despite out repeated requests that SONY INDIA has already refused to honor WARRANTY regardless of anything. The rep we spoke to whose name I will not mention, has repeatedly PROMISED that a supervisor will call my brother back in Mumbai with a resolution, however, after false promises for about a week, NO ONE has yes returned the phone call and we have to call them each day about why NO ONE is contacting us.

Let me make it clear that I have to wake up at 5 AM (which i do anyhow) in order to make the call to them before they shut down operations at 6 PM IST.

Despite several emails, we keep receiving a poorly composed reply with promises that they are looking into the issue. I am really appalled at the whole issue and despite emailing a bunch of other people including their COO, Vaitheeswaran, I have not received any thing promising. Indiaplaza has constantly refused to hear our please to either replace the phone or repair it.

I have sent them a final email advising that a case will be filed in Consumer Court for breach of trust and dishonoring the terms of purchase. I am hoping to receive good news before I am forced to take this extreme step.

MORAL OF THE STORY: Stay Miles Away from INDIAPLAZA. Their Management and Customer Care both are HIGHLY INCOMPETENT and need to take a lesson from companies like Infibeam.com and Flipkart.com where customer services exceeds all known benchmarks. I have attached a copy of my conversation with Indiaplaza as well.

Regards,
Gautam

P.S A copy of my emails can be seen at:
http://sites.google.com/site/gdharstorage/Home/indiaplazapathetic.gif

Here's a copy of my most recent email to Indiaplaza (after about 15 phone calls and numerous emails):
=======================

From: Gautam Dhar
Sent: Thursday, August 27, 2009 8:47 AM
To: [protected]@indiaplaza.in ; [protected]@indiaplaza.com ; [protected]@indiaplaza.in ; [protected]@indiaplaza.com ; [protected]@indiaplaza.in ; [protected]@indiaplaza.in ; [protected]@indiaplaza.in ; [protected]@indiaplaza.in ; [protected]@indiaplaza.in ; [protected]@indiaplaza.in
Cc: Yogesh Dhar (Work) ; Gautam Dhar (Personal)
Subject: Appalled at your Customer Service - Warranty Issue with Order #[protected]


To All Parties Concerned:

The purpose of this email is to reach out to the Customer Care Dept. and the Management team at Indiaplaza regarding a warranty issue with Order #[protected]. I DO NOT wish to repeat what the issue is. Your customer care team has FAILED to understand the issue in over 2 weeks. There have been promises of a phone call back by a Supervisor, but they were all false and empty promises.

I am APPALLED at the horrible customer service Indiaplaza has provided to a customer who has been a loyal patron for last 6-7 years. All of your customer care representatives have failed to show an courtesy or meet the minimum level of service that your company claims to offer on its website. After only a few months, a Rs 6000 worth of phone has turned into a lemon and your company has blatantly REFUSED to even listen to the issue.

You sold a product that SONY INDIA has REFUSED to honour the warranty on, as numerous of my emails listed below (along with an email from SONY INDIA) have mentioned. Your representatives ARE NOT reading emails and NOT listening to us on the phone. I have made ABOUT 10 phone calls from USA to your Banagalore customer care office at 5AM, however, all in vain.

If your company has anyone competent at a superior level, I request that he/she give either me or my brother Yogesh (to whom the phone was shipped) a call back.

Our final step will be to file a Case in Consumer Court by next week against INDIAPLAZA for breach of trust and dishonoring the terms of purchase.

Sincerely,
Gautam D

CORRECTION: Phone was purchased in FEB 2009 NOT 2008.

Order cancelled without intimation and money not refunded. (Order #[protected]

I ordered a Mobile phone from Indiaplaza, howvever the order was cancelled without intimation and the amount (Rs. 4200) was not refunded. I have been following with Indiaplaza team since 1 month with any positive response.
This is the first time I purchased something from this site and now would never do any shopping from here.

Khalid

Company www.Indiaplaza. In, Product Name Hot Wheels Colour Shifters - 2 Pack Assortment — Defective item received and there is no replacement of item provided

Dear Sir,

Hot Wheels Colour Shifters - 2 Pack Assortment item received on 15th September 2009 was defective and even after regestering a compain on the companies official website and following up they have not yet come with the item replacement nor refund. This is frustrating and some action needs to be taken. Please see details of the follow-up tickets

Date Ticket No TCategory Comments
9/18/2009 9:15:09 PM CNT[protected] Refunds I received a defective item on 15th September 2009 and I have registered a complain with the customer care on the same day (refer CNT[protected]. I still do not see any course of action being taken by you. Please refund the amount immediately without further delay.

Please refer to this note when buying onine with IndiaPlaza

Regards,

Manjunath S

9/15/2009 1:22:49 PM CNT[protected] Others Dear Sir, I received the Hot Wheels Color Shifters pack (Order No.[protected]. Unfortunately, the item does not change color with warm or cold water, we have tried all tempratures of water. The item supplied is defective and we are not satisfied with the item supplied. Please let me know if there is a way we can get a replacement for the defective item supplied or get a refund of the amount. Thanks and regards, Manjunath S

Dear Manjunath Subramanyam,

As per you conversation with our customer service, we thank you for confirming that the replacement sent is working well. We will look forward to have you shop with us regularly.

Dear gautham Dhar,

We have serviced the phone from our end and sent to your brother through First Flight courier consignment # F14828910 on 5th October. It was delivered on 6th October. Our sincere apologies for the inconvenience caused to you.


Warm Regards,

Team Indiaplaza

Dear Prabhakar Racherla,


We had shipped the IFB Convection Microwave Oven 20 Ltr 20SC2 + Cook Book + Starter Kit on 21st July and the same was delivered to you. We will look forward the have you chop with us regularly.


Warm Regards,

Team Indiaplaza

I wish to place on record my experience with Indiaplaza. The first time I used their service, was for ordering the book The Lost Symbol by Dan Brown. This was a pre publication offer, which was promptly shipped to my address as promised, without any delay. However, that experience has been neutralised by the subsequent experience. I beacme a member of their book club. When I wanted to redeem their gift certificate, by ordering a book, I'm yet to get a proper response. I have mailed them twice. Three times, they issued a Customer care ticket. Each time, they have not been able to resolve the issue. Initially they said, I have not placed the order. When I replied, to treat the complaint as an order for the book, they wanted to know thorugh which account, I had placed the order!!! Each time the response to my compalint ticket is " closed " as per their wbsite. How they are closing these complaints, without resolving the complaint is anybody's guess. I have a feeling, they employ to take care of Customer Service complaints. As mentioned by many, their customer Service phone number, I think is unmanned. When you ring, you get a continuous ringtone. No One picks the phone. Should I thank my stars for getting my first order on time? Or should I blame myself for falling for their advertisments in the print media of reputed newspapers.
I hope they resolve the issue and I get my ordered gift book as promised
Sundar Ramanathan