IndiGo Complaints & Reviews

Hello all
I was utterly shocked when Indigo sent my travel schedules and confirmation for a travel that I never booked along with some more passengers. Strangely it also has my name on the passengers. Although the to email id reads something else I am in reciept of the PNR. Checked my credit card to ensure if there was money involved as well so for none... I will lodge a complaint with my credit card company as well.
- How could they send the confirmed travel schedule of passenger A to Passenger B?
- that means my travel schedules and email ids are vulnerable to the booking companies
- The Indigo website only has a feedback form and no email id where I could send in complaints

I bought ticket for my and my wife's journey from Bangalore to Jaipur on 9th July 2011.Indigo Airline Ticket PNR: HEZ7CT. My wife was 34 weeks pregnant at that point of time.

When I bought tickets there were nothing related to this written on Terms & Condition in ticket.
I checked google and in http://www.yatra.com/fare-rules.html its written --- "In case of normal pregnancies, expectant mothers, up to 32 weeks of pregnancy may be permitted to fly on IndiGo flights provided there are no prior complications. After this a certificate, from the treating obstetrician, is required stating number of weeks the pregnancy has advanced and that the passenger is fit to travel by air."

We had that day's fit to fly medical certificate from Manipal Hospital, and still was not allowed to travel. All other airlines allowed travel with the medical certificate within 35 weeks of pregnancy.

It was an emergency travel requirement, and I had to buy Jet Airways ticket to go to Delhi and then take a bus to go to Jaipur, with my Pregnant wife. This was very risky, and I had to incur huge cost for last minute ticket.

I asked the Indigo reservation counter in Bangalore Airport to cancel my ticket. I have yet not got any refund money in my credit card. I immediately want my full refund back along with compensation for the harrasment and risk to my wife due to last minute denial of flight by Indigo airline.

I have raised the issue in the Indigo Feedback area at goindigo.in without any resolution till now.

I had booked a ticket with Indigo Airline 6E-IndiGo, flight number 191 (Airline PNR: VFC1EM), from 'Patna' to 'New Delhi' for the 15th of July 2011. The scheduled departure and arrival time was 2:30 PM and 4:05 PM respectively. Due to some reason, there was a delay of about an hour at the LNJPN Airport at Patna. The flight finally departed from Patna Airport at 3:35 PM. The flight reached the IGI Terminal 1D Airport, New Delhi at 5:20 PM.

I had a connecting flight from the same IGI Terminal 1D Airport to Chandigarh, which was scheduled to depart at 5:40 PM. On making it to the counter of the airline, I was told that the counter had been closed 25 minutes back and it was not possible to accommodate me further. I was thus denied the boarding pass and told to leave. The substantial loss regarding both the ticket price and time have been harsh and uncalled for. There was ample amount of time to complete all the necessary formalities at the Airport, had the Airline been on time.

I therefore demand from the concerned officials at IndiGo, who take pride in rendering their services on time, compensation to the tune of loss suffered by me and an explanation for the delay caused. All the relevant documents have been enclosed for necessary action at you end. I am also mailing a hard copy to all the concerned departments for redressal of my grievance.

RV

To whosoever it may concern,
There are two cases which I would like to complaint about.
1. I had my Indigo flight from Hyderabad to Jaipur on the 8th of July scheduled at 8:55pm. I got a message that the the flight has been preponed to 8:30pm. Irrespective of this fact ,my dad, who had booked my ticket, was getting continuous calls starting from 8:30pm by Indigo officials that the flight is being delayed due to me even though the flight had not even landed at Hyderabad.
I think Indigo officials/employees do not get proper training. Such a reputed airline has the worst coordination ever. People do not know what announcement is to made and when.

2. I had my Indigo flight from Jaipur to Chennai on the 12th of July at 10:15pm. I am a college student and was returning back to hostel with a lot of luggage that was exceeding the permitted weight. I asked one of the families to club in one of my bags with theirs. They permitted but your official/incharge was so adamant that she didnt allow me to do so. Although there were cases that people were clubbing outside the airport. If you are so particular about your regulations, you should not be allowing that also. And you do not have the right to sneak upon anybody's luggage that its not theirs and they should not club.
Lastly, please teach some manners to the ground staff as they have no politeness and etiquette to talk to a customer/passenger.

I have had the worst experience in this airline. Kindly amend your services for the benefit of your customers.

hi,
i have booked ticket for jaipur to banglore on 14 jun 2011 but due to
official reason i was unable to get in that flight. i got flight next
day but i booked new ticket for next day.

i am regular customer of indigo airline. i was unable to informed to
customer care executive because that time i was in train so i was
unable to contact with you. would you suggest me what to do ?

so please help for re- transfer the money.
Actually this ticket booked by arun asawa(uncle).
I want re transfer the money in my uncle account so please re-transfer
money back in my uncle account.

passenger name vishal chandak
pnr no.RCQGDP


--
Thanks & Regards
Vishal Chandak
+91-[protected]
+91-[protected]

This is with regard to our travel from Kolkata to Delhi on flight 6E-206 under booking ref. VFFJLR. My complaint rises towards the insolent and brash behavior of the airline crew at the boarding gate who first behaved in an unacceptable manner by raising their voices at us and inciting us in to a heated argument, and then inexplicably disallowed us from boarding the flight, offloading our luggage and without providing us absolutely any reason for doing so. I am recounting the events below for your knowledge:

We arrived at the Kolkata airport at about 1540hrs and checked in our baggage. By about 1600hrs we were standing in the queue for security check, which in Kolkata is a terrible experience in the first place. At that point, even though our flight was being boarded, and there were crew from other airlines pulling their passengers forward, not a single staff from Indigo was present at our check-in gate. Moreover, we were not allowed to jump the queue by other passengers despite our plane on boarding status, and there was yet no sign of any Indigo staff member to assist us. Even so, by 1625 we had managed to clear security check and were running upstairs for boarding.

While we were rushing to the gate, one of the staff came onwards shouting "Delhi" from just near the gate and we rushed towards him. He asked for the boarding passes which were in my bag, and after I took them out and handed it to him, I was trying to zip my bag when he simply shouted at me saying, "Close your bag later, you come fast." When I say shout, he raised his voice impertinently in an utterly unprofessional and rude manner when we were only about 10 steps away from the entrance. I stayed quiet but was very slighted. It was still around[protected] and the flight was not scheduled to take of[censored]ntil 1645.

When we reached the entrance I gave him a piece of my mind saying that the next time he should learn to speak better to passengers, and by angrily brandishing my index finger. While I had already handed my boarding pass to another person there, this man instead of admitting that he overreacted, was terribly rude in replying (again in a highly tempered voice) that we shouldn't be late in the first place! I lost my cool and gave him a definite hearing, including a profanity slip (not directed at him but to the “f-ing” airline staff for being so callous while other airline staff was much more active and helpful). I apologised also for the profanity but by this time while this heated argument was going on, the other staff member spoke to somebody over the walky and said "I'm not allowing these guys on the plane", and he had our luggage offloaded and without any reason left us there shell-shocked! Then those gents just huffed off from there without giving us any reason why we were disallowed to board the plane, until another staff came and told us to collect our luggage from the counter. We were also informed that we would not receive a refund for the ticket, but absolutely no explanation as to why this unfortunate circumstance was blown so heavily out of proportion.

Please note that neither was I under the influence of intoxicants at that point of time nor did I raise my hands on the staff, except brandish my index finger at the gent who started the shouting in the first place. On the contrary, he was quick to lay both his hands on my shirt, and it was not definitely in self defence but in an aggressive manner. We were insulted, our luggage was “offloaded” and we were left there to pick up the pieces of our humiliation without even a reason – and all this because I strictly told a man to be a little more professional with his customers in an angry voice?

Assuredly I will be taking more action against the airline even if that includes legal action. I am appalled by the behavior of the staff, and I have flown many airlines but none with such low quality professionals. I and my colleague have done absolutely nothing to have been so insulted and removed from the airline and we have had to incur huge costs for taking the next flight as I had to rush back to my presently ailing wife – a point I even raised when these gentlemen had simply chosen to turn a deaf ear to us! It was a waste of our time, our money and we had to endure a hugely traumatic experience because of the absolute apathy of these callous employees. We may have been behind the others for boarding but the flight was still a good 10 - 15mts from leaving. We would’ve been at fault had we kept the airline waiting beyond the expected time of departure or even if the flight had taken off after a no-show, but to be turned away at the entrance with the gates open AND with ample time for the airline to “offload” our luggage, any excuse in the airlines’ unprofessionalism is nothing more than a sore cover for absolute incompetency on the part of their staff and a huge blot on the quality of the airlines.

We are appalled by the immaturity and absolute show of egos by these two individuals who did not give a second thought about professional behavior or the repercussions on the brand’s reputation as a quality carrier – which assuredly I will raise fingers at through forums, social media and if necessary the press. I do not know the names of the individuals but the airlines could check on their names with one Mr. Mukhtar or a Mr. Abhishek (who were not present at the incident but were names we had overheard. Also, any recount they provide for the incident will be based on hearsay and would not be advisable to accept that as testimony as they were not even present at the place when we were shown the door).

Indigo airlines will be well advised not to disregard my complaint as consumers increasingly have a voice towards such apathy shown by their service providers, and my case is going to ensure that this voice is heard. My colleague and I have had to endure much trauma for this experience and we will demand an explanation and apology for this incident along with a complete refund of the ticket and compensation for our troubles.

Dear Indigo Airlines Team,

My relative Mrs. Jyothi Karki along with her Husband and two kids were suppose to travel from Mumba to Bangalore vide PNR no.OBFWLS.
Her Husband was comming from Nagpur and he reached on time. He got his boarding pass. Mrs. Jyothi Karki alongwith her two children were travelling in a taxi from Bhandup. Her Husband was begging for boarding pass and Due to complete Jam and Seepz and Jogeshwari Vikroli Link Road, they could able to reach the airport just before 30Min of Departure time. The authorities of your airport staff didnot give the boarding pass and they couldnot travel.
Mrs.Jyothi Karki was requesting your manager to change the schedule to next day and your staff told her that she has to pay an addition of INR.10,000+ towards the extra charges. She was not having money and cant offord the charges was stayed back in Mumbai.

Now they are in mental igony of loosing INR.8055.00 which is the ticket cost and had a bad experience of travelling through BUS.

Request you to consider to refund the entire amount as this is beyond her control and release her from her suffering of mental agony..

Failing which we will be forced to go legal as your staff didnot help them at all.

Best Regards.
Mahantesh.B.Parashetti.
Mob:+91 [protected].

I recently traveled on Goindigo flight HDVJAW -69894 from Mumbai to Delhi.

This flight was scheduled to leave at 5:40pm and arrive in Delhi at 8pm approximately. Just on the runaway, plane halts and after 30 mins of wait time - the casual attitude pilot with lot of AAHS in his sentence, declared that the breaks have failed so we cannot take off.

IN two hours of delay - there was a variety of excused given by the pilot. It began with brakes failure and ended at runaway issue.

There is certainly some lack of clarity in his thoughts let alone his flying.

Let me tell you the icing on the cake was your super rude and uncaring crew members. After waiting for 2 hours of delay, human beings tend to get hungry. So was I.

when I asked your crew member to serve food , she mentioned there is nothing in vegetarian as they did not stock enough veg food. After a rude argument, she got me a soggy cucumber and tomato sandwich which is not worth my patience and money.

And as soon as flight took of there was food all over the flight veg + non. veg

The fact that your pilots are and crew does not understand customer service - I not surprised that your airline makes losses YOY.

After all of this, their customer care executives have the courage to offer 500rs as compensation. [censored]s.

They put our lives in danger because in this someone did not do their job correctly. I fail to understand how was this flight cleared to fly if the brakes weren't working. while at the time of take off.

I had booked four air tickets online with IndiGo Air on 06 March 2011 through a travel portal MakeMyTrip, for a flight from Ahmedabad to Pune for 29th May 2011. The Airline PNR and E-Ticket Number were Y9U7AQ. The tickets were for me (64 yrs), my husband Dr Dilip Joshi (66 Yrs), my cousin Vilas V Kulkarni (62 yrs) and his wife Anuradha V Kulkarni (55 yrs).
We reached Ahmedabad airport at about 12.45 p.m. on 29th May, only to be informed that the said flight has been discontinued by the airline. We were utterly shocked and dismayed. We had to reach Pune the same evening to attend an important family function – a wedding reception. I told the airline staff manning the counter that we have no information about this discontinuation. In fact, I had received a SMS directing me to be punctual for the flight, as the check-in process would stop 45 mts before scheduled departure. I took this message as a confirmation of the flight. When I told this to the lady staff, she coolly said that the message must be ‘system generated’ one. She checked her records and told me of some dated when they “tried” to contact me on my mobile phone. Any way, I requested her to put us on a Pune flight by any other airline but there was no flight to Pune at that time or later. Finally, she agreed to put us on their Mumbai flight scheduled to depart at 1820 H. We had no choice, so we agreed to this. Alternatively, she also offered to put us on Baroda-Pune flight the next day. It would have meant one extra night’s stay and travel to Baroda. This was out of question. We thought that it would be best to at least reach Mumbai and then some how reach Pune. So we reached Mumbai at about 1930 H and took a cab to Pune costing us Rs 2600/- and reached home at 1145 p.m.. We, of course, missed the reception, which was the purpose of this trip.
On returning home, I called the IndoGo help line next day and told all that transpired with us. I got a Customer Care mail ID from them and sent a mail outlining our sufferings and our bitter resentment at this careless functioning of IndoGo Air. In reply, I was showed the dates and times of phone calls they alleged to have made to me to inform me about the cancellation. But no call reached me. They also informed me of dates when they sent SMS to me. About this I am positive that I received none, barring the ones informing to be punctual. I grant that it is possible that I was called on my cell phone and I may have missed the calls for various reasons. However, I did call back some numbers I saw as Missed Calls but found them busy and I gave up. At that time, I had no way of knowing that one of them could be from IndiGo. However, I am quite sure that I did not receive any SMS informing the cancellation. My point is that if ‘system generated’ SMS can reach me, why not the right SMS? Secondly, how can a system generate a message for a non-existent flight? This speaks very poorly of the functioning of the airline.
The IndoGo Air does not admit its failure in making sufficient effort to reach me and has, as a generous gesture, offered us four vouchers worth Rs 500/ each, that too, to be used before 31st July 2011. This is ridiculous. This is not only being insensitive to an aggrieved customer but smacks of patronizing attitude, which is deplorable. I, naturally, declined this offer. It is akin to throwing crumbs to me to shut me up. Further, I have no intention o[censored]sing Indigo Air in future and therefore this generous offer is useless to me.

Two questions need answers from IndiGo.
Firstly, why an all-out effort was not made by it to inform me of the discontinuation of the flight. Calls made on mobile phone are not good enough, if at all made. Most people do not respond to missed calls from unfamiliar numbers. SMS is more reliable way. Secondly, how can a system generate a misguiding SMS about a flight that has been discontinued?
I and my husband have extensively traveled by some of the leading airlines both within India and abroad but have never been so shabbily treated as by IndoGo.
I want all to learn a lesson from my experience and be warned about flying with Indigo Air.

Dr. Mrs. Mangala Joshi
781/5 Shivajinagar, Pune 411 004

I travelled from ahmedabad to hyderabad(PNR noAC39CN)on indigo flight 6E 371 on 12th June,2011.I reached hyderabad at around 8 15 PM.
When i collected my baggage from baggage claim section,to my surprise,it was in utter bad condition.The trolley bag's handle was missing and even the base was broken.I faced lots of difficulties in dragging the baggage throgh the airport.
Its really disgraceful on the part of Indigo airlines which claims to be one of India's best airlines.I would never prefer to travel from Indigo again in future after this experience.

Regards
Anukriti Bordia
[protected]

I was returning from Bangalore on the 30th of May with my sister. When weighing our baggage at the check in counter I had a doubt that the scale was already reading 12kgs before they put any of our bags but I did not stop them thinking they wouldn't do such a thing and also there was a crowd at the counter still when they loaded out baggage.
To our shock we were informed that we were 40kgs overweight, which was very unlikely but again because of the rush and we were getting delayed we just paid the excess baggage.
When we reached Mumbai after getting our baggage and were on our way out I get a call saying we have left a baggage behind. When I go all the way back to check it out I find it is not our and realize that this was probably the extra baggage they weighed along with ours. It weight approximately 12 kgs.
So this is how the Indigo airline make their money by fooling you with low price tickets but charging you wrongly for excess baggage. To top it all the attendant was rude and they work extremely slowly, another reason for the delay in the whole process.

SIR
WITH DUE RESPECT I WOULD LIKE TO INFORM YOU THAT I HAVE NEVER BEEN THROUGH TO SUCH AN IRREPONSIBLE AND RUDE STAFF OF YOURS BEFORE.
OUR BOARDING TIME WAS 2p.m. BUT WE REACHED THE AIRPORT AT 5 MINUTES PAST 2p.m.
WE WERE JUST 5 MINUTES LATE AND THAT WAS JUST BECAUSE OF THAT 'RAMDEV ANSHAN'
ROUTE WAS DIVERTED. ATLEAST THEY SHOULD HAVE GIVEN US THE BOARDING TICKET, WE REQUESTED BUT THE MANAGER LEFT THE SEAT AND WEBT AWAY.
WE WENT THORUGH A 60000 LOSS. WOULD YOU TELL ME WHO WOULD B RESONSIBLE TO REPAY OUR MONEY.. ATLEAST THE AUTHORITY SHOULD BE INFORMED OF THE 'ANSHAN'
AND LET ME TELL YOU .
THE DATE WAS 4TH JUNE

Early this week , I bought a indigo airline ticket paid the full amount, including air fare + surcharge + taxes.,but during check in procedure they asked me buy the ticket again(airfare + surcharge +taxes) because of some software problem (typical execuse) :)

In summary I paid twice for a single journey. This is a strategy employed by small time airlines to cheat innocent people

Anil.

Dear sir

this is to bring to ur notice that how poor ur service has become if
the 7 year old child is travelling all alone in ur plane.

On 4rth june 2011, my daughter travelled from delhi to kolkatta via
flight no. 203, and my mother came to delhi airport to drop her, on my
surprise when she returned she told me that she was charged Rs1000/-
extra and was told that one of the crew member will always be there
to take care of the child. I thought "NO PROBLEM"

But the child when reached kolkatta she was not even ask glass of
water by anyone and accopaniing of any crew member was far of the
story. Even my child was hungry instead someone should ask her for the
food she asked for the cake of her own. Is this the standard o[censored]r
airlines????????????????? Why i was charged extra when already i am
buying a ticket o[censored]r airlines and i think its ur duty to give
efficient service when u see the 7 year old child is travelling or 70
year old man is travelling??????!!!!!!!

Now my query is on wat basis i was charged Rs1000/- and i[censored]r company
cannot deliver proper service then why the promises are made to the
customer. This is how u made fool to people to earn Rs 1000/- and then
give poor and service.

I am really surprised that the company can go to that extent just to
earn Rs 1000/- and create such a shameful reputation for themselves.

The on duty officer was Miss sakshi

Request you to reply to my mail in witten and expect justice to my query

I travelled from Delhi to Hyd by flight no. 6E307 on 23 May 2011 (8:35 PM to 10:30 PM).
I checked in 5 bags with sequence no. 0113, CCF5AX. One of my checked in bags did not show up in Hyderabad. That bag is a Black colour shoulder Lap top bag with Novartis written on it. Tag number on that bag is 6E[protected].
I asked the indigo guys available at the Hyderabad airport for the missing bag. They tried searching for it for almost 1 hour. Then they gave me property irregularity report (missing) and told me that they will inform me regarding the bag next morning.
Next morning I called and talked to David who was the next incharge on duty. I explained him everything about the bag and also told him about the valuable goods inside as well as my international bills. Then I made call in afternoon and was informed that Indigo guys are searching for it. In evening I talked to George (next in charge), and again was informed that the bag has not been found yet.
From that date onwards I am calling to different people in Indigo but they have not yet retrieved my bag.

27th May 2011, I, Sanjit Kumar Pradhan was returning back to Bangalore from Bhubaneswar by Indigo airlines along with my mother, wife and son. My PNR was KD33DN, My wife was 34 weeks pregnant I am carrying also the doctor's fitness certificate from Dr Veena Acharaya , Lakshmi ,maternity Bangalore. I came from Bangalore to Bhubaneswar by Kingfisher 2 week before to attend a puja at my home.

The Indigo airlines allowed me checkin and also produced the boarding pass and suddenly asked me the fitness certificate. I produced the certificate but after that they did not allow me to travel. My wife is quite fit to travel but the Indigo airlines did not allow. They told me that, they will refund me completely the money. I am not sure whether they will refund or not. It was a real harassment and disappointment at the airport. The executive at Indigo Airline was Soumya, She was just ignoring our repeated requests.

I don't know why travel rule is different in different airlines, King fisher allows till end of 36 months. There should be a single travel policy , should be abided by all the airlines. Our total ticket cost was around Rs 22,000. If some body can help me to take my complaint to a further level please contact me @ [protected]@yahoo.com.

I was quite disappointment will never travel in Indigo airlines in my life and also advise others to be away from this airlines.

i booked the tickets through make my trip .com The details of the tickets are as follows
Passenger name- TYPE PNR E-TICKET NO
Alok kumar agrawal Adult -GCLMBZ GCLMBZ
booking id:-NF[protected]
booking date:-wed.11may2011
INDIGO Delhi Raipur Nonstop,economy class
6e-453 sun,15 May 2011,07:30...

We went to Delhi-GOA on 1 May flight no 6E335, Indigo Airlines in a group of around 17 people. While taking boarding passes, my suitcase left aside at the counter of Indigo Airlines which i came to know after reaching GOA. I immediately informed GOA Indigo Airlines staff(Neelima/Fridiya) on this incident and they called DELHI Indigo staff (Roma) to check and confirm.

After their talks they confirmed that my Red stroller suitcase is in DELHI itself with CISF and i have to write an application to DELHI CISF and have to give brief about my suitcase. Same was done from my side.
Than i start following up with GOA Indigo staff and they keep telling me that my suitcase can be delivered next day but no results. Finally i tell them by email that now no need to send my suitcase in GOA as i am leaving back to delhi and there i collect the same. GOA Indigo staff confirmed me that it is OK on phone but unfortunately no email from their side inspite of insisting the same.

On 4th May i reached back to Delhi and contacted Indigo customer service. Now new story started. Delhi staff says that they have sent my suitcase to GOA with next connecting flight on 1 May itself. Again i heard talking GOA and DELHI Indigo staff that my suitcase is in Delhi itself. Now Delhi Indigo staff contacted CISF and they confirmed that there was no suitcase with the same description. Now its already 5th May and i am still following up with Delhi Indigo staff but no positive response, neither any email or complaint no from them. Even phone no [protected] which they have provided is either not reachable or no response.

Pathetic.. And we were listening in Indigo Flight that they have received some awards . We dont know how they are getting these kinds of rewards.

I am not going to use Indigo Airlines again in any case if this kind of response we are getting from them.

I was travelling from Bangalore to Kolkata on 1st may 2011, by flight no- 6E275. I handed over my red colour trolley bag,to the attendant of the INDIGO and collected the boarding pass. My boarding pass sequence no- 52
As i landed in kolkata , i didnt recieve my bag ,then i realised that i dont have the bag details stocker on the boarding pass even.

I requested the bagalore and kolkata indigo office to trace my bag, but didnt get any help from them.

REQUEST FOR JUSTICE, AS I HANDED OVER THE BAG TO THEM..........

Hi sir,

I booked a flight ticket on 25th april 2011 PNR No. FC8NAW.It was booked at around 6.30 in the morning and the flight was scheduled to depart at 9.20 am the same day.due to unavoidable circumstances The passenger managed to reach the airport at 9.00 am and she was not given the boarding pass saying that she should have been there 45 mins before the departure time to board the flight.

hence i called them up to cancel my flight ticket. Their response was "sorry sir we cannot cancel the flight ticket,u should have called us before 2 hrs of the flight departing time."..

I want to know are their policies jus framed to loot the customers coz m loosing all my money without using the service..Is this fair??
I request you to please look into this and take necessary steps.I will be really gratefull..

Thanks