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[Resolved]  Indigo Airlines — cabin luggage stolen / missing from aircraft

Hi,


I Parama Dutta was traveling by Indigo Airlines on 6th May 2013, Flight 6E-135, Pune-Amhedabad-Kolkata, seat 7D. I was carrying two cabin luggage one a laptop bag another a VIP backpack blue and black in color. I checked these two as cabin baggage and boarded the flight at Pune. After the flight took aboard I took out my Jacket, lunch box, and bottle of water from the backpack. Thereafter flight landed at Ahmedabad where a set of passenger landed and some new passengers boarded the flight. After this when the plane landed at Kolkata airport and the flight stopped I sitting at the aisle seat quickly got up and opened the over head cabin to take out my backpack and could not find it. From the two luggage i was carrying i got the laptop bag but not the VIP backpack which contained all my valuables starting from my wallet containing my debit, credit card, PAN card, Driving License, RS2000, clothes, education certificates, sunglasses, laptop charger etc. I immediately informed the air hostess in the flight she asked me to wait. After all the passenger took their luggage and got off the plane. In the same cabin space another black backpack was left behind I told the air hostess that this is not my bag and some one else has taken my bag from the aircraft. The aircraft authority took that bag and consoled me that they will look into what has happened.


At first I felt that someone by mistakenly taken my bag and got off in Amhedabad and left his/her bag. So to identify the person we searched the leftover bag for any reference for the passenger. The bag was stuffed with small pillows and some dirty clothes of a female but no other identification except a security tag of Pune airport. Hence the person could not be traced. The Indigo authorities asked me to wait for some time so that if it was bag swap then the other person would contact the airline. But even after 2 days no body contact Indigo airline for retuning my bag and no one called to claim that leftover bag. I asked the Indigo authorities to check with the passengers who boarded from Pune airport and got off at Ahmedabad, but Indigo was not very helpful and denied any claim for the cabin luggage. I requested them and explained them that this is a case of serious and planned theft from the aircraft and can not be ignored. The thief had planted a dummy backpack filled with non valuable items and had taken another persons bag. I requested that this can only be traced if we can see the CCTV footage at airport after the passenger landed in Amedabad. But Indigo airlines are not being co-operative. I request this body to facilitate a resolution by viewing the CCTV footage at Ahmedabad airport of the passenger departing from indigo airlines.

This is a case of serious theft and can not be treated lightly.


Contact Info:
Parama Dutta
357/6A Prince Anwar Shah Rd,
Kolkata -70068
PH:- +91-[protected]
email id: [protected]@gmail.com
Complaint marked as Resolved 2020-08-13 23:11:38
Complaint comments  4 CommentsShare0Tweet0

Comments

Luggage — THEFT

I AM TRAVELLING BY EAST COAST EXPRESS (8646) FROM VIJAYAWADA (BOARDED AT 5.15 PM ON 29/05/09) TO HOWRAH WITH MY KID.
MY COACH NO - A1, SEATS NO - 32 & 33, PNR NO - [protected]
MY LUGGAGE HAS BEEN STOLEN BY SOMEONE WHILE I WAS ASLEEP LAST NIGHT!
THIS HAS HAPENED DUE TO THE NEGLEGENCY & IRRESPONSIBILITY OF YOUR STAFFS THERE IN THE TRAIN.
HOWEVER, I AM DOUBTING THAT SOME OF YOUR STAFFS HAS STOLEN MY GREEN COLOURED VIP TROLLY-LUGGAGE.
I HAD ALL THE VALUABLE THINGS ALONG WITH MY FLAT'S TAX CERTIFICATE & MY IGNOU EXAM DOCUMENTS INSIDE IT.
I WILL DO THE FIR IN GRP AFTER I REACH HOWRAH STATION.
PLEASE DO THE NEEDFUL.

carry bag — theft

Respected sir,
I,V.Krishna Vivek Vinnakota of Visakhapatnam boarded the train no.13351 at 10:30a.m at Visakhapatnam station on 1/1/2011.PNR no.[protected].coach no.S-5.I got down the train at Chennai at 3:30a.m on 2/1/2011.i was awake till 9p.m and woke up again at 3:15a.m the next day to find my bag lost.the details of the bag are as follows:

It is a red bag with 5 or 6 pairs of new clothes,a pair of shoes,a MP3 and other stuff along with Rs.300.

please kindly contact my no.[protected] in case the bag is traced out.I would be grateful to the authority if the needed is done.
Address:10-11-41/23,Vishnu vaibhavam apt.,rednam gardens,ramnagar,visakhapatnam-530002.

I would also like to bring to your notice that the train lacks drinking water facilities and the restrooms are not properly maintained.Please take care of all this.

luggage and certificates — theft of luggage

sir
myself john koshy and my wife joslee sam we were traveling from bangalore
to train no 16508 jodhpur express on date 21st feburary 2011 in AC 3tier (3ac)
in booge no B1 seat no 42 and 43
we just came to now our luggage was theft in morning in between 7am as did the repot to TTE mr M.S. ANGADI CTI/UBL a written complain .
i had lost my passtpot , educational certificates ,job experience certficates
my check books of banks hdfc and fedral bank , weeding album and cloths etc
my wifes eduational certificates , nursing certficates , job exp certificates
degree certificate marriage certificate etc
passport details
name - john koshy
passpot no- E1505728
with expried us visa
pls block my passport before it get manupulated by some other resons
pls look in to the matter

ADRESS DETAILS 20/29 chopasani housing board
jodhpur (rajasthan)
pin code -- 342001
PHONE NO-- [protected]
[protected]
[protected]

regards and thanks
john koshy
joselee sam

Pay deducted 400 for travel certificate but certificate not downloaded

Sir i have miss my ticket which is required for ltc clame . after that i hav paied mony through on line TO https://dbusinessapps.goindigo.in/TravelCertificate/homepage.aspx pay deducted Rs: 400 for travel certificate but certificate not downloaded AFTER THAT NOTHING IS SHOWING

INDIGO costmer care not responding FROM CONT NO

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