LG Electronics Complaints & Reviews

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG Window AC 1.5 Ton — Service issue

There was a low cooling problem in my AC in April. I called on customer care on 24th April for the service. Request ID for my call is N8C42409351. Problem attended by Greater Noida service centre. Taken to service centre for gas filling. After 2 or 3days, cooling & noise problem occured again. I called on 5th May and got request ID N8C50500863. Problem not attended. After that when AC stopped cooling I again called on 13th Aug and got request ID N8C81300131. Now engineer told me that gas leaked and you have to pay again as warranty of 3 month passed.
If problem was not attended by the company engineer, is it customer's duty to recall the engioneer again and again. I don't want to pay a single penny and want my AC repair free of charge. Pls suggest...

Regards
Vinod
[protected]

LG Window AC — free service req.

we buy a new a.c. window at 9 month ago from nadiad[gujarat]chetak sales
mo.n. [protected] umesh/ulpa

LG Window AC — Wrong Commitment

hi,

It has been 2 years we purchased LG window ac (12/04/07) and when the time we purchased this ac the shop keeper commited that we have 3 free services fr three years .. i gave the req fr my first service in the month of july.. then LG Executive came and did his job well and this year i called again to cust care fr second service of my ac this time cust relationship officer sd that the 3 free service is applicable fr One year..

If we see on Ac there is nothing mention that this is applicable fr one year and second i gave the req fr my first service after one year why Lg executive came at my place and did free service.. why.. I want another Two services which was commited by the company side...

Thanx & Regards
Gagandeep Singh
[protected]

LG/ Window AC 1.5 ton — Gas problem & Servicing

i have given complain for gas problem & for servicing my window AC on 24 Th April 2009
i recd sms alert also on the same day that your complaint will be attended in 48 hours
complain ref no. is W9C42405645 but till date i have not recd any call from technical department
for the same. on 27/4/09 & 2/5/09 i called up on customer care no. i was informed that they are putting reminder for my complain. but no result.
i request company to look into this matter and do the needful

LG-AC — Service complaint not attended

I registered a complaint on 18/05/09 id # N9C51806928 for servicing my 1ton split AC bought less than a year ago.

LGs claim of Prompt response/ After sales service/No waiting /2 Hr-1Day-1Hr is totally a bogus claim.
That's my experience.

I complained again on the 19th that nobody turned-up or called up even, I was again promised action. Nothing happened

3 free services were promised on the AC at the time of purchase.Not even one has been done so far.Shortly it will complete 1 year.



Anyway pls explain the delay and remove-Prompt response/ After sales service/No waiting /2 Hr-1Day-1Hr the false claim from your site.

Hopefully we can look forward to some action now...

LG AC 1.5TON WINDOW AC — SERVICE NOT ATTENDED

DEAR SIR
I PURCHASED WINDOW AC OF LG MAKE ON 07.05.2009 AND AFTER THAT I FACED THE FOLLOWING PROBLEM:
1.AC WITH NOISE - COMPLAIN ATTENDED
2. AC DRY SERVICING DONE
3. AC IS NOT SUFFICEIENT COOLING.
AFTER THAT I REQUEST FOR MY THIRD SERVICE WHICH WAS DUE AND NOT ATTENDED.WHEN I CALLED ON CUSTOMERSERVICE OF LG AC THEY GIVE ME A COMPLAIN NO AND SAID THAT AS MY ONE YEAR TIME HAS LAPSED THEN THEY WILL NOT RESPONSIBLE FOR THE SERVICE.
MY POINT IS THIS, WHEY THEY DONOT DO MY THIRD SERVICE.
I AM RESPONSIBLE FOR THE 3RD FREE SERVICE.
ARE THEY CHEATING THE CUSTOMERS NOT DOING THE PROPER SERVICE WITH POOR PRODUCTS.

Window AC — not attending the complaint

Complaint no. [protected] dated 22-03-10
till date no body has show up for repair of the a/c which was earlier repaired
on 08-03-10 by Mariam electronics & has charged of Rs. 1253/ bill no.7802
dated 08-03-10. Repeted call to your service centre all in vain. no response
look like not intersted?
Amarjit singh
[protected]
[protected]@yahoo.co.in

LG Window AC — Not attending complaint

I had purchased LG Window AC in July, 2009. It was operated for about 3 months with 4-5 hours operation. Even, the first service has not been done, it stopped working. I lodged complaint to LG Helpline on 14th April, 2010 Complaint No. C [protected]. The part (PCB) was taken on 14.4.2010 but the same has not yet been replaced yet inspite of repeated reminders in Helpline, Senior executive and service centre. Ten days have passed and my son preparation for AIEEE engineering exminations has been badly affected. Kindly suggest solution.

LG Window AC — Complaint not attended

Hi,
I register my complaint on date 25th May 2012 to LG customer care regarding Window AC which is not getting ON.

Complaint No. : RNA[protected]
After three days one service engineer come to attend the problem and after checking that he found that PCB controller card got faulty. Then he told to us, after two days it will be replaced but none of any service engineer coming to rectify the problem and even neither he nor his supervisor picking the phone.

I have taken the 3 year AMC for this product, inspite of this they are not attending the compaint.

Regards
Harish
Mo. [protected]

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG / Window AC — AC Service

I purchased LG window AC from soft vision(LG Dealer, Faridabad), as my AC doesn't cool properly, Instead of giving so many follow ups Since Purchasing in 2006 and registering so many complaints to this dealer and Customer Care Executive, no body is entertainning, everytime customer care People keep on saying that it will be done shortly and then they are lying that our executive came to your Place but shop was Closed, The Nature of Business I have, I cant keep my office closed in working Hours, Literally making fools, then why the hell I will keep on calling them again and again...am I so idle.These Cusomer Care People Keep on Putting me on Hold for more than 15 min in order to forward my call to Senior, but everything no body turns up, call gets Disconnect.I cant recall all the names but some are Sahil, Ashish, Deepak, Shambu, Zaheer and Rohan the Supervisor who is always busy or not on the floor.I seriously want action to be taken.

[protected], I booked complain for servicing some visted home and said gas leaked. Now thats not my job to correct. then after no one reverted back in last 3 days

LG / Window AC — WORST After Sales Service

Hi!

I lodged the Complaint with LG Customer Care on 27th April with Complaint ID : RNA1104270​02661.

My Window AC was picked on 29th April 2011.

I was given a commitment that on Sunday 1st May 2011, the AC would be repiared and returned.
On Tuesday 3rd May the commitment was given for the same day.
When I called LG customer Care for escalation number I was given the number of Mrs lohia, whose number was continuously busy.
ASM Mr. Ram to whom when I called I was getting call waiting and sometimes the cell was ringing, however again no one was there on the other side to speak to.

There is no one to take the responsibility, ownership and accountability. There is no one to whom we can escalate.

The Service center numbers are 99% of times busy and they dont even have the Courtesy to call the customer and inform about the Delay.

LG After sales service is simply pathetic.

I would like someone to please take some action on them.

LG Window AC — worst service

Dear Team,
This is going to be my last mail to lg services ever. There has been a height of careless service from your side which was highly unexpected from an organisation as big as LG The number assigned to Nikita being responded by some asurd sounding male and Mr Atul Wadhwa's number was left unattended. The serviement namely Puneet and Vivek have left he case without bothering. I wold le to tell you that even ater constant reminders on mail and verbally. We had to gan call up he customer service of LG , butthe fate remains the same till now. Every other day we have same answer that the component is not available, may i ask that the organistion doesnot have a simple component for 8 consecutive days , how do you manufacture your poducts then? We are so annoyed that we will make sure that we do not buy any product from lg in future, nor to recommenedit to any person, famil or friends. Even after regular mails, and reguar compliants , we have not got a single call asking whher are problem has been resolved or not. I would have said more but I think our compliant i just alling on deaf ears.

LG / Window AC — Pathetic Service

(Ref: My Complaint Numbers RNA[protected] dated 21/4/11 and RNA[protected] dated 21/5/11 in respect of the same AC.)

It took your service franchisee 'WE CARE SERVICES" (IN[protected]S) 8 dyas for refilling of gas and delivering the unit back on 26/04/11. Within 18 days, i.e., by 14th of May, the unit developed the same problem and after our constant reminders directly to the franchisee (Supervisor- Santosh), during which he kept promising to lift the unit for repairs, we were forced to lodge our complaint formally again with the LG Care call center on 21/5/11.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Hi,
We lodged a complaint 10 days back for AC service but still nobody returned up (Complaint.no: RNA[protected]. We are daily following up with the customer service and LG employee (Mr.Azharrudin) but of no use till now. Being a AMC registered customer, really disappointed with your service and very sad of having purchased LG AC (2), Oven (1) and Refrigerator (1). If this is how you provide your customer service, then i am sure of not going with any of your LG products in future. It's very disappointing that nobody even responding to the complaint properly. Whom should we contact for the service, you Chief Executive officer/Managing Director (Moon B Shin)? Please let me know.

Regards,
S.Anand

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Dear Sir,

We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.

We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.

Warm Regards,
Reliance Digital

Dear Sir,

We hope that your grievance has been satisfactorily addressed. We will do our best to ensure that your next experience at any of our stores will be good and you will not face any more inconveniences.

Warm Regards,
Reliance Digital

lg electronics AC — AC gas leakage in ~ 1 year operation

Poor performance of window AC

I purchased a window AC in Jan 2010.The company people came and installed it and also the service was done twice by the company officials.
In the first place, the parameters such as temperature and compressor pressure were not checked and recorded by the installation team.
Secondly, when I complained about this, no one responded to this.

Now after just few months of operation, the AC has stopped doing any kind of cooling. The LG engineer says the gas has leaked and may be some part also got defected,
This is so crap. Absolute bull quality levels, if the joints from the cooling circuit have leaked in just 3-4 months of AC running.

I demand the company makes this correction free of cost for me as this is a clear case of quality lapse in production by having improper copper tubing material or quality of joints.

I need an explaination and expect a fast response and repair ofmy AC asap.

Regards
Puneet
[protected]

It can't get worse. For a professional MNC such as LG (and I am now changing my view that they are professional at all) to respond in such pathetic manner.

1. I discussed my problem with some Mr Amit who is the area manager for Customer service. And the reply and his behavior was atrocious. He told me right away that there is no quality problem and may be some problem with the quality standards of the company itself. He told me that he would pass on my complaint to LG R&D to revise quality standards. But there is no help or even any sympathy he can offer to me.

2. Now that I have to get the gas charged again (which will cost me some Rs 1900), the engineer charges me Rs 250 for cartage and gives me a receipt. Only the back of the receipt, the standard rates for cartage are written as Rs 150. When asked, I am told that the printing is dated. I dont know if the printing is dated or the customers are being fooled.

3. To top it all, I alsio got another split AC installed yesterday from LG ( such a fool I am ) and engineer did not carry any temperature checking device to show me that the ac is working well, Instead he tells me your room is real big and cooling will be always less. He asked me that I should never operate on 18 deg C else the compressor will heat up and trip.

I am shocked and amazed as to how this company survives in the market, having no focus on consumer.

I STRONGLY RECOMMEND NOT TO PURCHASE AN LG PRODUCT, BECAUSE NOT ONLY THE PRODUCT QUALITY SUCKS BUT THE SERVICE IS EVEN WORSE.

we have purchased 2 AC from LG and have taken AMC in 2011 and again renewed the AMC in the month of March 2012.

during renewal of AMC LG representative Mr Vipin Sharma assured us that our due service of 2011 AMC will be done in weeks time. we waited for 2 weeks but nobody turned up after taking next year AMC Cheque. The cheque was cleared from my account on 10.04.2012. We then lodged the complaint on their toll free number[protected] on 06.04.2012 with complaint numbers of 2 AC as i) RNA[protected] and ii) RNA[protected].

After lodging the complaint its our daily duty to call their toll free number and every time we are cheated with wrong commitments by LG. everytime there is a new person and we have to again and again explain our situation to them but till date nobody came for service. Each time we only get assurance and whenever we asked for the senior person number and name, we were provided with wrong information and everytime we get the numbers which are always switched off.

in our opinion this is fraud company and strict action should be taken against LG Electronics and also request you to help us in getting our money back for the AMC done with them for 2012.

hope some fruitful action would be taken against this fraud company and save the consumers from the harrasment by these kind of companies.

With Regards

Kishori Lal Kashyap

Senior Citizen

Mobile number - [protected], [protected]

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

350 — automatically turn off

sir,
there is a problem that after 2-3 hr it is automatically shut down.i was complain in bhubaneswar service station,but there was no solution ............
when i make a phone call they do not give any response..................so finally i think that i will give a customer case on near police station.
thanks
pabitra kumar senapati

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG-P500 — USB NOT WORKING INTERNET NOT INSTALL

I HAVE BUY LG-P500 ON 18/10/2011 BUT STILL IT NOT WORKING PROPERLY I WILL CONNECT IT TO PC BUT THE DATA CABLE NOT CONNECT TO PC AND I TAKE SETTING FOR INTERNET BUT SETIING ARE NOT INSTALL IN IT.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

LG colour TV — Pathetic support from LG | Complaint No:-C1061714807

LG Complaint No:-C[protected]
Bought LG slim colour TV on 12th June, try to use it on 16th June gone faulty on same day within 5mins.
Reported issue to LG customer care, on 17th June, since then following up with the service centre and helpdesk till date, but no results.
If anybody from LG can see this , kindly try to save the brand image, coz this kind of support doesn't stands with the brand image.

Anil Pal
[protected]

LG Colour TV — Poor Service

I have complained on 05/09/2010 till date not attended.
Complaint No - [protected]

Very irresponsible customer service (urgent attention needed)

Mr. S. K. Singh,
+91 [protected]

LG colour TV — POOR SERVICE-PENDING COMPLAINT FOR 30 DAYS

My complaint is registered with LG since 30.04.11. My Golden Eye TV at NOIDA was having problem with channel change and the same was registered with LG.

On 02.05.11, Mr Ranveer from Digital Service ,NOIDA came to our house and after partial complaint rectification and charging Rs.250.00, told us that a chip in I/O front panel needs to be changed which will be ordered from their side. He promised to come back soon. I started following up with him and he could collect the part on 13.05.11 from his service center.

He promised to come next day, however he did not turn up though we waited for full day. In the evening, I again talked to him to which he again promised for next day. Next day was Sunday, I again waited for full day. He did not turn up. I again talked to him in the evening, he again promised for Monday. For full three days, I did not follow up with him and finally talked to him on 19.05.11. He again promised for next day. I replied that he need not come and I will take up the matter with LG by complaining against him. He said that I could go ahead with complaint and he will not come.

I wrote an e-mail on your website complaining about his attitude and my pending complaint. No reply was obtained from LG. I then started sending SMS every alternate day on 5757554 to which Ms Madhuri & Ms Neelima from LG Head Office talked to me four times promising to send good engineer to my house to rectify the problem. Six SMS have been sent from my side to you on 30.05.11, 25.05.11, 26.05.11, 28.05.11, 31.05.11& 03.06.11 from my mobile number [protected]. Nothing happened.

Today, I received a call from Digital Service stating that the complaint has been liquidated. I was surprised to learn this & confronted them. Later on the girl told that as my TV is 10 years old, the part is now not available. Surprisingly, their own mechanic Mr Ranveer had already collected the part.

It is regretted to note that even LG does not respond promptly to their customers. I have been a die hard fan of LG and have three LG products in my house. But this year, the LG service has been so far that I have stopped recommending the product to anyone. Even their toll free number[protected] has stopped working.

LG colour TV — Rude talking of company call centre employee ; appearing horizontal dashes across TV

On[protected] I made a call to LG company call centre[protected] and have furnished all the required information and they promised to send a mechanic. But since no mechanic has come for repair, on[protected] at 11.42 AM I again made a call to the above call centre. One person named Mr.Kiran Kumar has attended my call and after enquiry he said that, though my particulars were entered, my complaint was not registered. I asked to register my complaint at least now. He asked whether my CTV is of 21" or 22" and unless I can say exactly, he can not register my complaint. I said I dont know exactly whether it is of 21" or 22" and however your company mechanic will say it. He asked when it was purchased. I said I can not remember well now. He shouted " Dont you know how to talk ?" and immediately, mercilessly, disconnected my call.

Well, after seeing your response, I will approach the Forum for denying me, my legitimate service faciltiy/assistance and for the rude behaviour of your call centre employee

Dear Sir,

My issue is the same, LG Electronics should be banned in india. I am tired of reaching their customer care team and RNP Ticket ids were closing by the branches without contacting the customers. They are demanding cash to do the service when my LG TV is under warranty...

I will not recommend anybody in my family, friends or any other person who are interested to buy LG...Still my tv is shut down and nobody is interested to solve the issue...

LG SHOULD COME CLEAN AND DO THE SERVICE BEFORE THEY SELL ANY PRODUCT.

Take action on your Hyd branch and let me know...

regards
Hakeem
[protected]

LG — hi

sir i have receve your message in our handset that i won grant cash of[protected]
gbp has been awarded to my mobile.no from l/c 2010 so send detail to my mobile no. [protected] THANK YOU

LG — service not provided

since last 2 weeks we gave a complaint that machine was not working properly but there is no responce till now.after which we again called the company twice.they replied that the man will come in 24hrs but still now no one came.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

LG Window A/C — Service

People who sit in you call centre can be so useless as to not service my A/C even once week after I placed a request for the A/C service. My initial request number given by your CSR was C[protected]. He took my address and phone number and asked if it is in the name of Sambandham. I said no, the name is Madhu Kumar. He said someone will come within 24 hrs. When nobody turned up, I called again, they asked for the request number, then repeated the same story. Nobody turned up and I called a third time. Nobody came. When I called today, the CSR says he needs to register a new complaint. Now the new number is C[protected]. I have no idea what you people are doing after taking money saying AMC. Earlier, while under AMC, you used call up and fix the appointment and come for service. If you continue like this, I will never again think of buying another LG product.

LG — False Service

I had purchased a split AC from LG. Supposedly, the company offers 3 free services valid for an year.

I logged a service request on March 10 which has not been answered appropriately as of today. Every weekend the service center associates promise to send a technician, who never turns up.

After repeated calls, one technician visited on Mar 19, however he lied that wet service can not be done in split ACs. He just did so called 'dry service' in hardly 5 minutes and left.

Thereafter, I have been making repeated calls to service center and customer care associates, every time they falsely promise to send someone, but no one turns up.

Regards,
Swati Bansal
bms.[protected]@gmail.com

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team