[Resolved]  LG Airconditioner — Air Conditioner - after Sales support (within warranty)

LG Airconditioner — Not cooling effectively

Not cooling effectively

LG Airconditioner — LG conditioner no customer service

Sir

My father bought the LG split AC about 3 years back in 2006 and recently the AC has not been working properly but inspite o[censored]s having complained to the agency they have not replied back or sent over someone to look at the problem.

Please help.

LG — After Sales Support

Own a 1.5 Ton Room Air Conditioner. With the on set of summers wanted to get the aircon serviced for which tried to get contact details from LG web site. Trust me it is a harrowing experience and against their tall claims, it took me more than 1 hours and many calls to get my complaint logged. I sincerely suggest that the company should keep the database updated and must on their own try to see the effectiveness of the processes being deployed by them.

We consumers patronise these companies and their products and it their moral / social responsibility to ensure that consumers are not harassed when they need service

hi, ,
this is my second complaint in few days that my a/c is not working properly so i kindly request some one to come and check my a/c as there is no one is ready in ur dealers to attend my complaint here in nagpur

LG — NO PROPER COOLING

SINCE LAST THREE DAYS THERE IS NO PROPER COOLING

LG Window Air Conditioner 1.5T — No cooling

AC cooling stopped. Complaint registered with LG C[protected] dt. 03/05/2010.
Technician informs that AC is not in warranty (expired on 14/04/2010) hence recharge & repair to cost Rs. 1800/- I asked why LG has not given reminder for AMC. He said he can't help.
This was the first year o[censored]sage of the new AC unit and find that LG has not given atleast one of the 4 free services.
My request is that LG should renew my AMC and do the repair under AMC.
Regards
Dhananjay Kudalkar
[protected]

LG Airconditioner — Service request unattended

Hi,

I am the owner of three LG products. An AC LWA18F1DT1, Refrigerator-GL36SY1QGS, Microwave - MC-767W

I have the AMC for these three products which were given to me by Mr Amir Shaikh from MS Services, Malad East. It is in the name of 'Sandeep Shrivastava'
My AC needs to be repaired for which I lodged a formal compalint at the Mumbai call centre[protected] Complaint number RNA[protected]. The complaint was lodged on Monday. On Tuesday Mr Sulaiman from Gennext services Goregaon west came to check the AC at 10am IST. He detected a problem of "gas leakage" in the AC. post which he told us that someone will pick up the AC within the next 24 hours. It has been 3 days since then, nobody has bothered to call us or pick up the AC. Finally, after a long wait, I called up the service call centre number mentioned above from where I was directed to Mr Prashant Patil from the Goregaon service centre. It turns out that Mr Prashant Patil is not responsible for AC complaints!! I was then given another number of Mr Pankaj Khandelwal yesterday(12th of May 2011) who assured me that the van is already out and that the AC will be picked up within a few hours yesterday. We waited for a phonecall/ any information about the van but nothing ever happened. I had to postpone two very important meeting simply waiting for the AC to be picked up. It has caused me immense financial loss!!!
Today ever since the morning I have been calling various people across Goregaon and Malad centres who have been giving me one number after the other to call. The person who was supposed to pick up my AC (Mr Nimish) doesn't even have my address...how on earth was he planning to pick up the AC yesterday?
Mr. Surbir Singh at the Goregaon service centre has expressed his inability to do anything about our complaints after 5 days of the complaint being lodges and promises of the AC being picked up made. He on the other hand has been accusing Mr Amir Shaikh of duping people with AMC's
The fact of the matter is that my AC remains unrepaired. If the AC complaint is not being adressed for 5 days, I am sure the same would happen for the other two LG products that I have.
Please addtress this as a formal complaint to you. The failure to respond to this complaint on part of LG will force me to take this up at a higher level.
The least a customer expects is to be treated with some amount of respect.
Hope my problem will be addressed at the earliest.

Thank You!
Regards
Mukta Kunte

i have purchased new window L.g A.C on 21st may 2011. and from the third day, a.c has stopped cooling. after that i have registered complaint to L.G customer care and till date now there was no resolution. therfore i told L.G to replace the old A.c with new one. but there is no action from there side.

regards,

Ayush Goyal
[protected]

LG Airconditioner — No proper cooling & heavy noise

I had purchased a 1.5t Window AC, which is not working satisfactorily since begening. I had raised this concern but not followed up too much because.... at least it was working. Since 2-3 days, there is no cooling & heavy noise.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

Dear Rajesh,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team