LG Electronics Complaints & Reviews

i have bought lg kp 199 mobile.
when it is new i had not understood this problem,but when i used it the problem comes out
in my mobile more than 1 msgs is not deleting properly.while i mark some important massages to keep in my phone and other to delete.and then when i see my many of important msgs had been deleted,and other unimportant msgs stays in phone....
and my phone's speker is not working properly.it has very ruff sound...
i went to lg service center on 28/10/09 and they give me promise to repaire it,as they told me to come after a call inquiry,i had made up call,and they told me that your phone is ready.
when i went there they told me that your speaker had been changed,and your phone is now perfect...
but when i saw the two big problems remains same..and these process continued....and till today my phone is not proper working....please help me to get my phone repaired or changed

I recently bought a lg 42 lcd from vijay sales, kharghar, navi mumbai. Well the product was delivered to my address but the installation is not done. I got an sms on my cell saying
"your request id is C09B0717907. For further assistance pls call our helpline [protected] or[protected] hours-7 days) thank you". I called up the no. 39010909 to ask them when they are going to install the tv but I was asked from which place of the country I am calling & my contact no. I gave the person my contact no. & told them I am calling from Maharastra , Kharghar. The executive replied saying there is no place by the name of Kharghar in their system. As questioned I replied to them that Kharghar is in Navi Mumbai. Well even now he could not find the place in their system. Now he asked me a nearest place to kharghar, I told him that its near Belapur, but again he said that its not appearing in their system. With this conversation, I began to get fustrated and asked him to give the line to the customer service manager and he transferred the line to Ms.Pooja. I thought this lady would be smart. I have to again explain the whole thing to her & the reply was same, "neither of the places mentioned are registered in their system". I asked her whether India is registered in their system. Unable to get my questions answered I asked Ms.Pooja to give me alternative nos where I can get the answers & complained registered, but she gave me the same no. which I have dialled.


By lodging this complaint I want to tell the LG officials that either they are having a poor staff who doesnt have basic knowledge of operating the systems or they dont have the proper systems installled in their organisations.

I simply cannot digest that the place Navi mumbai, kharghar or belapur is not registered in their system. If that is the case then how do they sell products in these areas & how come Vijay sales is having showroom at Kharghar.


Well I am wondering whether I will be able to get in touch with the customer care & get the tv installed.

Ashish Sreedharan

I bought this washer from LG on Diwali 2005. It worked all right upto two months outside the warranty period of 24 months. Then in January 2008, sparks started appearing under the machine during the end of wash cycle. Contacted the after sales service people but they prescribed the complete change of motor for Rs 5000/- Later on, they asked for Rs 8000/- for change of the same. We are not using the machine anymore.

I have vowed never to buy their products again and would discourage as many people from buying their products as I can.

LG is in the business of rip-off (of consumers).

Respected Sir/Madam,
I, Dinanath Baviskar, am from Pune (Maharashtra). On 5th of September 2009 I purchased LG Monitor TV from Smart Machines, Shivajinagar, Pune. The Invoice number of the Purchase is SMP/09-10/1589. At the time of purchase I was told that there is a scheme with the same product that every purchase will get a "FREE DTH Connection" from LG. They asked me to submit the documents to Spectramind Pvt. Ltd. at Delhi with D.D. of Rs.99/-. I completed all the formalities (LG IT Claim Form No. 326226, D.D. No. 272517 dated 18th Sep'09). I was assured that within 45 days I will get my claimed DTH connection for which I appied (Airtel). I contacted Spectramind Pvt. Ltd. to confirm my document delivery at their mail address but they didn't replied. Last week I got two mobile numbers of the company (Tanushree-[protected] and Manisha-[protected]), in first 3 calls I got the answer "WAIT". In 4th conversation I got that they have dispatched my DTH to LG India Comapny. When I called at Nikhil Makin [protected] from LG (I got his number form Spectramind). He asked me to forward details to him at "[protected]@lgndia.com". This was on 30th Oct'09, but no reply from him. Now I got that the mail ID given by him is not present & he is not my calls too.

Please guide me how to tackle the problem because I can't afford a new DTH purchase and the present LCD TV is just remained as a Showcase piece.

My LG KG200 Dynamit Mobile IMEI No. will Automatically change
changing No. is [protected]
My Original IMEI On Dashboard is
[protected]
so pls help how can i chage it to the original .
thanks
otherwise my handset not in any use.
so pls try to give me a continue service

PF No.: KN/23534/1275

Hi,

My ofiice submitted the PF settlement documents by Nov 08
Though it was properly attested,
I received the documents back asking for attesting the correction made in the document on 02 Dec 08
So I had to resubmit it back highlighting the attestation in pencil on 16th June 09
Ita about to be 5 months of filing the PF withdrawal I haven't got the money. Can I know till when I am supposed to get my settlement amount?

since the day of purchase almost 5 times the same has been put for repairs but every time the new type of fault gets added to the same.

At present the nature of the fault is that the key pad stops functioning and the same was replaced but the problem still presists.

Ist time the set was given to the authorised service franchise at badshah nagar, Lucknow with the problem in the headset attachement, which was removed but then onwards the new type of problems has started occuring as detailed above.

request is for refund.

Anupam

Anupam

Dear Sir,
I regret to bring to your kind notice that I purchased an LG 47cms LCD TV monitor reposing confidence in the offer extended by the company which reads "BUY LG MONITOR TV AND GET A DTH SET TOP BOX CONNECTION + INSTALLATION+6 MONTHS' SUBSCRIPTION FREE". I have fulfilled all the norms stipulated by M/s.Spectramind who in association with LG Company are promoting the sales. But to my dismay, as of now I have not received the said DTH and I have lost confidence in a major company like LG and I feel that this type of non-sending the DTH tantamounts to erosion of credibility which the company has acquired over the years. The particulars of the LCD monitor and other related to it are furnished hereunder..

MODEL NO : M 197WA-PT.ATRZ
S.NO: 907NLSHOO7614
PRODUCT : 47CMS COLOUR LCD MONITOR
CLAIM VOUCHER NO: 204286
PARTICULARS OF DRAFT : DRAFT NO.981882 DT.23/09/09 FOR RS.99/- IN FAVOUR OF M/S.
SPECTRAMMIND MARKETING PVT LTD. AND DRAWN ON STATE
BANK OF INDIA, SERVICE BRANCH, NEW DELHI.


Kinldy look into the matter and do the justice to me.

Hi

I bought LG 32inch LCD TV with whom i got a offer of Selecting a DTH Connect. I did selected the Tatasky, and thanks for the timely delivery.

I did got shocked when I i tried to get it recharged as the recharge vouchers sent along with the Box were already used.

I did cross check with Tatasky customer care but they also found that the voucher were already been used.

i was trying to reach Spectramind Customer care but it seems that all the executive were busy all the time.

Please help me out for the same.

Thanks,
Abhinav
[protected]

To The Regional Head
LG India ltd.bangalore

Dear Sir

This is to let you know that I had purchased a LG front loading washing machine from your dealer E Zone,jayanagar ,Bangalore.and i definitely am having a bad experience with them.first they did not inform me about registering with LG for installing the machine after delivery.then a Mr.Raghu came in to instal.he sold me a stand and a cover for the machine which cost me Rs.1400 (Rs 1000 for the stand ans RS.400 f the cover)Couple of hours later Mr. Sameer from LG came in xpecting to do the installing.when i tld him about what had happened he gave me Mr.Surinders phone no. and subsequently mr.Shariffs no but neither of them offered to help stating that it was not their dept.

I am really wondering what kind of business your organization runs where there is no communication between you and your dealers.....

It is sad that our country has so much of potential to work better and yet becoz of lack of comittment to work all o[censored]s are left frustrated....

lI hope this mail does not end up being just another mail which are all piled up i n the complaint forum with no response from your end....

Please do take some action so that we can al benefit from each other

thank you

madhabi

Hi,

On 16/10/2009, as part of the Diwali Sale, I purchased an LG JAZZ 32LG80FR TV from GIRIAS LTD, Anna Nagar. The LG technician installed it on Oct 18th. But on the same day it was noticed that the front panel cover ( about 2" black plastic around the display area) was scratched. The technician who did the installation confirmed the same on Oct 19th and registered a call (Complaint No.S9CA1902042) for free replacement of the damaged part. I immediately received a promt SMS stating the problem will be rectified in 24 hrs ~ 7 days. But now it is more than 14 days and the problem has not be resolved. I had done several follow-ups both with LG and with the vendor ( GIRIAS) but everytime I am being told that the part is not available as yet. Looks like LG and the retailers have some special tie-ups to dispose off such damaged products in the name of 'festival sale' !

In addition in this TV, the Pciture Feature of 'Cinema' or 'User 1" or 'User 2" setting is not working. Everytime you change it to any of these, after 5 ~ 10 mins it gets reset to its default 'Vivid' mode. This also has been reported to both LG and GIRIAS. Complaint No. S9CA2900353. Still awaiting action.

I wouldnt recommend this product nor the company - as both the product and the support is HORRIBLE.

We have purchased LG Plasma TV 32PC5R on 26th Dec 08, from DK Electronics, Hauz Khas, New Delhi, for Rs 27,000/-. Our TV picture started giving problem within a few months, and only one black thin band or multiple bands but no picture will come, intermittently - photo enclosed. We logged 1st complaint nealry six months ago. The company checked but said it will not repeat. Since then consistently the complaint has been recurring. We took pictures from camera and showed to compny reps on following complaints. They kept on denying the complaint as the screen was ok for the 5 minutes when the company person came. Then the frequency increased. Then we were given complaint numbers 109C5260942, C[protected], C09A1307769, during the past two months. The last one was dated 13 Oct 09. On the last three visits the problem reproduced in front of company rep, Shubhprashant, luckily for us. They said they will replace the part but have been giving excuses since then. Once they brought the part and the rep said he had got the wrong one!! We have a picture of the part too, enclosed. Today, Nov 1, 09, when we called we were told by their rep Aditya Srivastava and Khitij that the complaint showed as having been solved at this complaint number, and that the problem was of no picture; clearly the complaint definitoin had been tmpered with, and without checking with us the complaint as closed.

Any advise will be helpful.

Please do not buy LG TV's. Their behaviour is not only unprofessional but fradulent.

Thanks.

my lg kp220 keypad is totaly damaged and i dont know where i take it to change its keypad. so please send me the full address of the shop from where i LG's kp220 keypad can be change in delhi....?

I have received in which it was told to me that i have been awarded 950,000.00 GBP from LG electronics Promo offer and they have also asked my personal details. The mail is pasted below for your refference please do suggest me whether it is "True or not".


from charlot <[protected]@sbcglobal.net>
reply-to [protected]@hotmail.com
to
date Fri, Oct 30, 2009 at 1:43 PM
subject **LG 2009 Lucky Winner**
signed-by sbcglobal.net
hide details 1:43 PM (2 hours ago)

950.000.00 GBP has been award to your email ID in this Year LG Electronics Promo.

Name:.............. Address:..........
Occupation:........ Phone Number:.....

Dear Sir/Madam,

Last month I saw in Tamil news paper - Dhina Thanthi, They said tht CFL Material Plant cost is Rs. 10000/- then I take the DD on 08.09.2009 then I send it one through professional courier. After reaching the DD they are talk with me just 3 days. They said Your machine is coming today, tomorrow etc., After 3 days they didn't willing to take phone calls, and cut my phone call also. After I was struggled them, they send only 53 pieces of raw materials. So what can I do? Rs. 10000/- is very huge amont for me! Then whom to I am complaint? I want to recollect my amount, please give me a suggestions.

Dear Sir,

I purchased the LG TV "FLTRON" model 29 inches screen on 15th August 2008 for my mother on her Birthday but suddenly on 25.10.09 Tv went off. Try to contact The LG service people but proper response was not there one of the service engineer Mr.Jigar shah visited my house after many times called on his cell but even then TV remained disrupted for more than a week.He is not able to find whats the exact problem.

He checked and say may be IC is gone and need to replace the same, He took the motherboard and next day in the evening he came to my house again and say there is no problem with motherboard need to check the voltage in the coil. He called his senior service engineer many times from his cell for different types of queries its shows the standard of your service people and Training given to them is not proper.
TV was attended leisurely by the service people with similar period of disruption.Until today it is not repaired.

Now Mr.Jigar shah says he needs to take TV to service station to see whats the problem?
May be picture tube is not working?
He is also not sure so instead of wait for full 6 days and given such a Rubbish answer is not at all acceptable from company like LG.

Its just a more than year and Picture tube is gone shows the how much company like LG concentrate on Quality standard of the product.

Height of the thing is Mr.Jigar Gave me his visiting card of his firm Vardhman Electronics and offer me that he will do the repairing at his firm with less cost then LG. Now tell me what to do in this matter?
That means you people are charging extra for the same service provide by your own service engineer.

One more thing that Your service engineer is also not happy with your products and laughs on me and say i never buy LG products he owns only samsung product at his house its shock to me as till yesterday i used to be the LG loyalist I have TV,Refrigerator,DVD,Microwave of LG But because of this type of service i will never buy or recommend any one to buy your products.

I am preparing to go to consumer forum for redressal but before that I thought of lodging my complaint to you. Me and my wife working and my parents are retired and TV is the only source of entertainments for them so its my humble request to take necessary action against your service people and provide solution by EOD.


Thanks,
Mitul Patel
[protected]

Dear Sir

I have purchased LG KP 115 Mobile Handset on 16.03.09 from M/s Sri Ram Sales. In the mean time i have found that my mobile handset create problem i.e LCD, network & Voice problem. For this i have submitted my mobile from your service centre in 4 Times details as below :
Date Job No. Remarks
24/07/09 R[protected] - LCD Changed, Outgoing Voice & Call Problem as it is.
31/07/09 R[protected] - Outgoing Voice & Call Problem as it is.
07/09/09 Job no. manual
maintain due to - Outgoing Voice & Call Problem as it is.
light problem on that day.
06/10/09 Job No. R[protected] - Outgoing Voice & Call Problem as it is. now they confirm us to replace the handset but after 3 weeks they convey us that company has decided to not replace this handset. Please suggest me how to solve my problem

I have two disputes with YLG. I took a YLG Gold Plus membership for 3 months.
I thought I would try the 3 months Introductory offer first and then extend it later if I find it good. But they did not give me the welcome kit with the introductory offer. They have promised me to verify it with their MD and let me know immediately but they did not. I wrote this to their Marketing Manager as I did not find any MD on their websit.According to me it is clearly written that the welcome kit is for any YLG Gold or Gold Plus member as an introductory offer.But it has not been given to me.Also I wanted to know that if I am not satisfied with YLG for any reason how do I cancel my membership? They also told me that they will ask about it and let me know but I did not get any response till now.

Then I was told before joining that if I am not available for a certain period then they will extend the services for those many days but later they said that they have to send a letter to the MD seeking permission. I didn't think there should be any problem in doing so after paying such a huge amount. Then I could not go to YLG from 16th Sept to 12th Oct and also for a week in the month of Aug. I gave an application on Sept and wrote a few mails also.Now I am told that the services cannot be extened as they don't have any such policy.Isn't it is cheating? If this was so then they should not have told it earlier and I would not have taken the membership for 3 months when I cannot predict when and how I will fall ill.They just lie to the customer and then trap them.If they don't have such policy they should know it very well and should tell it on the day one or before joining only.What would they do if a customer uses their services and does not pay? It is like that only. I have already paid to them and now they are denying the services.I hope strict disciplinary action should be taken in such cases.I would like to know what I have to do right now?

We bought a refrigerator(Model No: 195SADG5) on September 28th from TMC showroom in Hyderabad and it was delivered on Oct 1st and there were some major damages in the delivered piece and it was to be replaced with a new refrigerator. Everytime we call them they just say that they will be delivering that in 2 days and its still continuing. To Hell with the service of LG people.

Its a month by today and still the damaged piece is lying in our House...

This is to intimate that I had purchased LCD TV and LG home theatre on 14 Oct 2009. Installation of LCD TV was done on[protected] but till now Home theater has not been installled even after booking request for installation nearly four times.
When ever I called your toll free number , all that they have done is giving one more request ID. It has been now almost 13 days but still waiting for installation of Home Theater system. I heard that LG is having very renouned customer care personnels and network , but this initial experience has compelled me to say that its not.

Plesae do needfull to get my home theater installed at earliest. My request ID references are as follows :-

C09A[protected] OCT
C09A[protected] OCT
C09A[protected] OCT
AND TWO MORE...


Hope for early resolution of my complain.



Umesh Prasad,
Reg Mob:- [protected],
c-15,
Kendriya Vihar Society ,
48 B :-Chandigarh.