[Resolved] LG Electronics Pvt Ltd — DEFECT IN REFRIGERATOR DOOR

[Resolved] LG Electronics Pvt Ltd — DEFECT IN REFRIGERATOR DOOR

A Ashok kumar from Delhi, Delhi

Respected Sir, This is for your kind information that I had bought a L.G Refrigerator from M/s Bedi Electronics World, Ferozepur Road, Ludhiana (Pb) on dated 22/05/2008 vide their Retail Invoice no # SLG -334. I noticed that the refrigerator had manufacturing defect in its door. I brought the matter to the notice of the Dealer and he assured me to replace the door after some time, but it was not replaced. I have approached to the Dealer again and made a written complain on Dated 24.01.2009. My complain number is N9C 12406007. Due to some unavoidable family incidence, I was unable to follow-up the complain for some period. After some time, I approached to the dealer again and he told me that your complain was forwarded to L.G ULIKE SERVICE CENTRE. Then I approached to Mr. Anil Malhotra, Manger of the company and he again assured me to remove the defect at earliest possible, but till date there is no resolution of the problem. It seems that I was kept in Dark by making false assurances. I believed that L.G Electronics India P Ltd is a well-known and branded company which offers Quality products and A Class services to its customers, but my impression seems to be reverse. After so many months had been passed, but till date defect of Door is not removed. I am much harassed by the dealer as well as by the customer care center as even after lodging the complain in writing in Jan 2009 my problem is not resolved till date. Is this kind of the services should customers accepts from your Prestigious and well-known Branded company ??? I request you to please looking into the matter at your earliest possible, else I have no option but to adopt the legal course to get relief. I hope that you will not harass me any more Yours Sincerely Ashok Kumar Bhardwaj Mob :- +91 [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Ashok kumar

from Delhi, Delhi

LG ELECTRONICS PVT LTD — COMPLAIN NUMBER # N9C 2406007 against Refrigerator purchased vide Invoice no. SLG 334 Dated 22-05-2008

To Date:[protected]

The Manager
LG Electronics India Pvt Ltd
NOIDA

Subject: COMPLAIN NUMBER # N9C 2406007 against Refrigerator purchased vide Invoice no. SLG 334 Dated[protected]

Refer to my earlier letter dated 15.05.2009 which was couriered to your office on 15.05.09 vide Blue Dart AWB No # [protected], mentioning the problem being faced, till time there is no resolution given for that problem.

In addition to problem mentioned in my earlier letter, Now I have started facing cooling problem. Refrigerator is neither cooling the things nor preparing any ice. One Service Engineer has attended the problem on 20.05.2009 and scrutinizes it as a gas problem and has to refill the same. I am unable to understand that how Cooling gas can be finished within a period of one year from purchase of refrigerator.

It is only one years passed, when I bought this refrigerator and facing the major problems.

1. There was manufacturing defect in door which I was informed your dealer on January, but complain was still pending to resolve,

2. Refrigerator has stopped Cooling.

It seems The Quality that LG claims is missing. Moreover the service part is also not good, as Four months has been passed out but no solution given for Door Problem.

I have contacted on customer care number to enquire about my complain N9C 2406007, but they don’t have any status of this complain and issue me a new complain number # N9C 51512458 giving me assurance that this problem will be resolved within next 1~2 Days. Now Whenever I contact LG customer care, they are giving me false commitments by saying that problem will be corrected within one or two days, or we are again sending your complain to service center for resolution, but till time did not get any firm reply when this problem will be erected. Whereas In your Ludhiana Branch office, I have tried their Phone number many times, but no one bother to pick the phone.

I request you to please take some action on this on urgent basis & replace the same if there is no cure to the present problem.

I look forward for your support for erecting the problem.

Your Sincerely

Ashok Kumar Bhardwaj
Mob :- +91 [protected]

anant patel

from Chennai, Tamil Nadu

LG ELECTRONICS PVT LTD — faulty product supply

DEAR SIR,

I HAD PURCHASE LG BRAND REGRIGARATOR MODEL NO GL245TMG4 FROM AMRUT HOME APPLIANCE
SR NO 802NLYX007754 I HAD FIRST COMPLAIN TO DEALER REGARDING IMPROPER WORKING OF REFRIGARATOR DEALER HAD NOT TAKEN ANY ACTION FOR 2 MONTHS I EVERY 3RD DAY REMAIND HIM BUT NOT CLEARED SO I HAD COTACTED DIRECT TO LG CASTOMER CARE CENTER FOR MORE THAN 35 TIME BUT THEY ALSO NOT CLERED MY COMPAIN MYCOMPAIN NO IS W9C30200552,[protected], W9C41407323,[protected], W9C42300390.
COMPANY ADDRESS
Sebastin
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]

PL HELP ME

MY E MAIL ID IS [protected]@HOTMAIL.COM
MY NAME : ANANT PATEL
ADDRESS : 102, JAMNA PARK SOC,
AT BODELI, TA SANKHEDA DIST BARODA
GUJARAT MOB NO [protected]

rajakst

from Gurgaon, Haryana

LG Electronics India Pvt Ltd / Refrigerator — Problem with Refrigerator Door

I purchased a refrigerator in OCT' 09 but its door has been problematic from the first day.

I logged a complaint for my refrigerator door on 9th Jul 2010, complaint nbr - C[protected]. Your service engineer visited my home and ruined the condition of the door with his plier and asvised that other engineers will visit with new door. They visited but with an incorrect door and later advised me that they will come later.

It has been more than one month and complaints still pending. Me calling up LG cust. care are regular intervals and every time I receive a recorded message from cust. care executive that they are re-forwarding my complaint to service center.

Regarding this, I have also spoken to Ms. Shobha Panday(CCO) on 16th July Friday and she assured me that on monday, service engineer will resolve the problem but that too seems a false assurance.

You are requested to look into the matter asap or advise me whether you can help me out in this or not (So, that I can take necessary steps accordingly)

Really a poor and worst service.

Raja Tanwar
Mob: [protected]

Rajran

from Lucknow, Uttar Pradesh

LG ELECTRONICS PVT LTD — SERVICE OF PLASMA TV

I have loged complaint with LG Electronics Pvt Ltd on 08-Sep-2010 under complain no [protected], despite several reminders and escalated till TL service department on 12-Sep-2010 but no action taken till today on this complaint.
I never expected this level of service from LG, being renowed name worldwide.