[Resolved]  LG Electronics — Refrigerator Repairing unattended since 21 days

LG/refrigerator — No One is attending to our complaint

We stay in Moradabad and since the last 18 days regularly we are complaining about our refrigerartor but in vain. Neither the authorized dealer not the service centre has attended to our complaint yet.

LG Electronics India Pvt. Ltd. — regarding the non functionality of usb port v3.0 of my tv

sir/madam, i bought a L.G tv from'Light and Sound Galaxy Laxmi Nagar Delhi-92' having 1+2 year warranty my tv model no. Is 29FG2RVE and of flat 29" having usb v3.0. The problem i am facing is that my usb is working properly. I had registered so many complain but till date no solution comes i am giving my all complain no. To u i.e AE1C[protected] DATED 12/2/10 , C[protected], C[protected] dated18/5/10 my other complain no. Is C[protected], C[protected]

LG Electronics India Pvt. Ltd. — Power cut out (1 Phase)

Dear Sir,
I the undersigned am customer of MSEB, there is electricity cutt off from Pole to My Office, Address : Shop no 206, 207, 2nd Floor, sai plaza,
Above Vijay sales, Opp. Cine Wonder mall,Ghodbunder road, Thane (W)400607 Tel : 25893617,
I call in MSEB office but thay told only Work in progress, Engineer is comming there & last two days one phase is not working, but no any responce from MSEB office
my consumer no:[protected], meter no:[protected]

Kindly do the needful.

LG Refrigerator — Non-working of Refrigerator

I have lodged a complaint for my refrigerator having complaint ID C[protected], but I am sorry to say that I am getting false assurances from the customer care centre that the engineer will come to attend the complaint. One gentleman came and informed that there is a gas leakage or compressor problem in it, and the mechanic will come within two hours. But after that more than 26 hours have been elapsed and after my so many complaints nobody is listening to me. I am sorry to same that the customer services provided by the agent of the company is very very unsatisfactory and required urgent improvement. I will be happy if some strict and effected action be taken in this regard.

LG Electronics India Pvt. Ltd. — Non working of Refrigerator

I have purchased a refrigerator on 15.08.2010 and filed a complain in LG customer care through e-mail as well as toll free number provided in literature and I get iD C10A 0524572 on 05.10.2010 but after passed 8 days, till today I could not get service from LG. My refrigerator not working since last 8 days.
Kindly do needful.

From ;- Pankaj Chaudhari.
Mobile No.[protected].
e-mail : [protected]@yahoo.com

l g india — illegal construction in D2/310

To,
1.The Lt. Governor
Nct of Delhi,
Delhi.

2. Cmmissioner
Mcd Delhi

3. Dy.Commissior
Shahadra North Zone
MCD

4. Moniterig Committee
MCD

5. Ad. Commissoner
Vigilance

6. Public Grievence Cel
MCD

7. DCP (Delhi Police)
North East
Seelampr Delhi

Subject :- Illegal construction in D2/309 & 310, Nehru Vihar, Mustafabad,Delhi. 94

Sir,
With due respect, We are the resident of Gali D2, Nehru vihar, Mustafa bad, Delhi-94. here is running the illegal construction at above mentioned property at very big scale. D2/310 By Mohd Yasin has build up up-to 3rd floor.and is preparing for 4th floor.and D2/309 by Allauddin. It may be very dangerous because he is using very low Quality material. we have done its complaints. But no buddy is taking any action on that. sir we request to you please send your some sincere officers at the site. and give the instruction to them for proper action and save to us from any casualty.

thanks applicant



All residents of D2 gali

my fridge is having compressor problem after switching on getting terrific sound .

LG — Repairing of Refrigerator

This is regarding my complaint for the servicing of my LG 380 Liters refrigerator. It has stopped cooling. On 10.05.2011, I made a complaint to LG customer care ( No.[protected] and was given the request no. as RNA[protected] and was told that within 2 hrs. service engineer would phone me and within 24 hrs. the complaint will be attended.

On 11.05.2011, one Mr. Manish ( contact no. [protected] ) visited my residence and noted the fault and assured me that the concerned service engineer will visit me the next day. Nobody from the service centre contacted me the next day. In the meantime, I made several calls to LG customer care only to be told that the reminder to my above complaint has been forwarded to the concerned department.

On 13.05.2011, one Mr. Vivek (contact no. [protected] ) informs me in the afternoon that he will be visiting my place by 5 o’clock in the evening, but he did not. At 9.30 in the night he calls me up to visit my place to which I objected and requested him to visit sometime in day time.

Despite my calling him a number of times the next day and requesting him to visit in the day time he calls me up at 7 o’clock in the evening and turns up at 8o’clock in the night.

My refrigerator is placed in the kitchen and after 8 o’clock in the evening normally it is time for dinner and other household chores. It seems that this person is insensitive and is bent upon having with his ways and whims.

Since then, innumerable times Mr. Manish Gupta has been promising that the service engg would be at my place ‘Within 2 hours’ but it seems as if his ‘2 hours’ never complete.

Yesterday, 15.05.2011, Mr. Atul Wadhwa assured me that my complaint would be resolved the next morning on priority basis.

Today i.e. 16.05.2011, Mr. Manish Gupta called me in the morning around 10.30 am and assured me that the service engg. would come in ‘2 hours’. But it has been more than 3 hours but no one has turned up.

Sir, for past one week the whole day I am shunning my work waiting 4 the service engg. who doesn’t turn up and being deprived of the cold water in this scorching heat . My work is suffering and I feel frustrated to think that Mr. Manish Gupta and Mr. Atul Wadhwa are lying and playing jokes with me.

It seems that the officers at the service deptt. are unresponsive and callous to numerous phone calls and messages. What is use of making tall promises mentioned in the beginning of this complaint?

Sir, having left with no option, I am putting this mail to you in sincere hope that my complaint would be resolved.
I thought LG Care ‘after service’ was very prompt and efficient. So please live up to the expectations of thousands of customers like me.

Hoping for a prompt and positive action,

one of the agonized customers

Thanking you,
RAJESH KUMAR
[protected]@yahoo.com

elektronix — refrigerator

sir main ek refrigeretar kharida tha swastik electronics & furniture in nagpur se 19 apr 2008
ko freez ke compressar ki worrenty thi 5 saal ki par sar 15 din me hi kharab hogya aur jab freez chek karne bulaya to jaldi aate nahi hai abhi sir mera freez pichle 1 saal se band pada hai main 60 years old ledy hu main kya karu .main pareshan ho gaye hu jooth bol kar product sale karne walo ko to achi saza honi chahiye. medal class logo ko badi pareshani sahen karni padati hai ab aap hi krupaya koi action lejiye.

LG Electronics India Pvt. Ltd. — BAKWAS SERVICE

DEAR SIR/MAM,

LG is a third class company.Its service is very very poor. I really frustated for LG products. Jab aap
Service nahi de sakte to product kyo sale karthe ho.Life bad ho jati hai LG(LIFE'GOOD) product purchase karne par.

I have purchased a washing machine 4-5 years ago.now a days machine is not working properly.
I logged a complaint for this machine one months ago.Their service engineer visited my home. When
they knew that this machine is under AMC they went $ told us they will come later.
It has been more than one month $ complaint still pending. I have also spoken to
Mrs. POOJA MATHUR , Mr.SACHINE $ they assured me that tomorrow service engineer will resolve
the problem, but tomarrow has not come $ problem is still pending.
No action is taken on my call logged.
Look into the matter as early as possible.
NEENA JAIN

Dear Customer,

We apologize for the inconvenience caused. Please send us your details and your complaint number at serviceindia[@]lge[dot]com. This is essential for us to be able to help you out of this situation.

LG Service Team.

l g india — Repairs to refrigerator

I made a complaint to customer care at[protected] after 10.12.11 around 1 Pm after trying customer care and their local office No[protected] it was coming engaged continuously,[protected] to 17 was ringing no one bothered to lift.
I had registered my complaint with no RNA/[protected] , i was told local service person will contact within 1 hour and the complaint will be attended within 24 hours, when I asked for their local service mobile no I was refused . again on 11.12.11 I contacted customer care at 9.44 Am I was told again that it will be attended to in 24 hours and fortunately the person gave me Mobile No [protected] to be called after 10 A M . i am still to get a response to my calls since no one lifting the mobile. I do not how many times I have to lodge complaint and do not know when the 24 hours will be come. It is may be like to morrow which never comes.

S K Krishnan

LG — Repairing

My complaint Reg No RNA[protected] dt 23rd Nov.11 not yet attended.Service Engineer is visited once and is still waiting for some spare part but on our continuous call to your call center it's being connected to some different centers like kerala and they are denying our request by saying to call on again. If the call center is not connecting to proper dept. its not our mischief whom to talk to please let us know. We have never seen such ridiculous services. Let us know the status of our above complaint.

Dear Customer

We apologize for the inconvenience caused.
Complaint number provided by you is incorrect, you are requested to please provide the correct complaint number at serviceindia[at]lge[dot]com.
This is essential for us to be able to help you out of this situation

LG Service Team

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at [protected]@lge.com

Regards,
LG Customer Support Team

Respected Sir,
Our service request / complaint number is: RNA[protected]

We request you to look into the matter as soon as possible.

Thanking you
Your customer
Komal Doshi

Dear Komal,

Thanks for writing into us. We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly.

For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

Respected Sir,
Your company personnel had come yesterday but they said that the fridge is irrepairable. So today I went to one of the company dealers and made an enquiry regarding warranty. They assured us that the company has a 10 year warranty period and if any part is damaged to an extent that it is irrepairable then the company will replace the unit itself.

Having suffered for around 25 days now, we request you to kindly take some proper measures to repair/replace the damaged refrigerator.

We look forward to your promt action/solution.

If at all we are supposed to bear the brunt completely, we shall communicate further under the legal guidance.

Thanking you
Your customer
Komal Doshi

Respected sir,
Since we have not received any response from your end for the last few days, we are now compelled to buy a new refrigerator.

So there is no option left other than to take legal action i.e. Consumer Court

We shall await your reply till evening today.

Thanking You
Your Customer
Komal Doshi

Respected Sir,
As per your request to proceed with some amicable solution, you have offered us to choose from only two models. However, due to space constraints we cannot accept any of the two models. We request you to provide us any option in which the dimension of width is upto 685mm and capacity is around 375-400 litres.

Since you will be indifferent with price (as you have offered us discount of 45% on dealer price), we hope that you can provide us with the appropriate model.
Model GL-388YEQ4 seems appropriate in our view. Kindly suggest us other models also if they suffice our size limitations.

Thanking You
Komal Doshi