[Resolved]  LG Electronics — Very Poor or NO - Service for Microwave

Address:

Maharashtra

Microwave Control Panle Switch Problem was Reported to LG customer care .
Complaint No: RNA[protected]
No service rendered except having a look at the Microwave and noting down the model no by the service representative who came down after 5 days.
No response from him after that, till I called to customer care after an week.
Complaint Status was not available with CC and they directed me to LG service centre.
On my insistance they provided contacts of their CCO and ASM. Both contacts are of no use as the former no was in switch-off mode and not reachable. The later was always in meeting and redirected to one of hid subordinate and he in turn to the service centre.
Contacting the service centre, they said some one wil come and have a detailed look at the problem, but that neve happened. On enquiry with the status of the complaint registered, it was found to bw closed with reason being PART NOT AVAILABLE.
This is how the young technical service enginerrs at LG work. They are only for replcement and not for repair. They donot intend to do the hard work and only looking forward to quick easy options of selling and replacing with no repair.
So my high end Microwave model purchased few years back seems to have been discontinued nad no support or service available for the same by LG.
Its clear that all LG products have a very short life span and likely to be faulty and useless after a short period o[censored]sage.
Quite disappointed with LG service.

thanks,

Raj