LG Electronics Complaints & Reviews

Hi I bought AMC from LG for two of my ACs and paid Rs.[protected] for each). I was told that if I have any problem I call up their customer repair service and they will come up to fix my problems. And they did come up once for routine cleaning, but when I called up today to find out that my number is not in their system. In fact my record has been removed and on phone their customer rep had even problem locating Bangalore in their system. I don't know if LG has removed all the Bangalore records from their IT system or only mine. But I need them to honor my AMC agreement and send their person to my house to repair the ACs.
My contact number in records should be: [protected]/[protected]

SK

I purchased LG Double Door refrigerator as on 23/11/2008 & within warranty period its timer stop to working. After compliant, company change it.
But in Jan-2011, refrigerator stop to giving cooling, so I called to customer care & they sent service executive.
He examine refrigerator & told that there is Gas leakage problem & since product is out of service we need to pay Rs. 1100/- for repair it. So we paid Rs. 1100/- to Mr. Moin of LG service centre & he repaired refrigerator.
But to my surprise, even before completing 3 months refrigerator start given same problem. I again called to call centre & as on 15/04/2011 Mr. Khan from LG service center, Miraroad visited to my home & he examine product & say that there is chock up problem, I’ll come back on 17/04/2011 or 18/04/2011 with gas & solve problem.
But till now he never comes back or call. I continues calling with LG call center & call center making only hollow promises that technician will visit today, which never come true.
I just frustrate with follow up with company & not getting any solution for my problem.
Regards,
Sachin Lopes
Mobile No. [protected]

Hi Ganesh

I am very sorry to say that your technicians do not know how to handle customers. I had a very bad experience. I will request you to please escalate it to the concerned people

1) The technician got in touch with me on 28th April and addressed me Mr. Rashmi to which I objected and politely asked him to correct himself.
2) I told him that me being in office I will not be attend to him on Thursday. He should call me up on Friday before starting for my home.
3) I had this experience before also from LG while they serviced my Microwave that the Engineer had reached my house and then he called me up that I should reach. With me working in office, it is not possible to be available with at least 1 hour notice. I had made this very clear to him that I would like him to call me before starting off to avoid inconvenience
4) I had to go out of station on 29th April, Friday due to which he was unable to come. He called me on Saturday and started again with Mr. Rashmi. He said that he was standing near my house. This angered me a lot.
5) When I asked him whether he was educated or not, he refused. Saying that he was uneducated. My husband who was driving at that point of time, scolded him on his behavior and on his manners regarding talking with female But he was not ready to listen
6) I had to turn him back without getting serviced
7) I believe that LG boasts of one of the best Service guys in India. But this example doesnot show case your stand in the industry.


Please let me know by when you are sending someone with decent manners and good technical knowhow of the solution to the problem. Kindly address at the earliest

Regards
Rashmi
From: LG Service [mailto:[protected]@lge.com]
Sent: Wednesday, April 27, 2011 5:52 PM
To: Laroia, Rashmi
Subject: RE: LG washing Machine - Tearing clothes

Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lge.com.

Thanking you and reassuring you of our best services always.


Regards
Ganesh
LG Corporate Office
Greater Noida - UP

________________________________________
________________________________________
From: Laroia, Rashmi [mailto:[protected]@dell.com]
Sent: Wednesday, April 27, 2011 5:03 PM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: LG washing Machine - Tearing clothes

Hi

I had bought an LG washing machine, semi automatic, last year from Delhi. On washing the clothes in tub, we realized that small chunks of clothes are getting torn by the machine. Initially it used to happen but it was rare. Bt now it has become frequent and also the size of tear is becoming greater. Can you please send someone to check?

My contact details are as below

c/o Mrs. Arun Prabha
14D, Pocket D,
SFS Flats
Mayur Vihar Phase 3
Delhi 110096

[protected]

Regards
Rashmi

I have lost my on 30.04.2011 is LG GS205 mobile.

IMEI NO[protected]

contact me on Friend no.(waseem bhatkar) [protected]

Pls help me to trace my mobile.

Using my airtel Prepaid card no. [protected]

PL. Email me on akshay.[protected]@gmail.com

Thanks,
Akshay Parmar.

I M PRASHANT GUPTA MY CONTACT NO IS [protected] .

I ALREADY COMPLAINT HELP LINE N0

4,5 DAY THEY SAYS 24 HOURS YR PROBLEM IS FINISHED ..THEN NOBODY COME ON SIDE

SO DO SOMTHIN ......

Hi,
I bought 2 LG products( washing machine and microwave) and got 2 gift vouchers of Cinerewardz.com. In which it was mentioned that it will expire on 30th May 2011. After studying there long process o[censored]sing that voucher, I registered those vouchers on there website and got 2 authentication numbers. But using those authentication today I was trying to book the ticket but there system is not allowing me to. And the call center people are mentioning that I need to book the ticket before 26 April to have 2 days gaps in 2 different options that I am supposed to fill while booking which was hidden. though this is nowhere clearly mentioned on the voucher. Because in this case it should be mentioned clearly that person has to book the ticket before 26 April. So this is very unclear conditions on the voucher. On top of that when I called the customer care the lady did hang phone on me which is truly unprofessional. In such cases I am bound to not endorse the company rewardport.in and cinerewardz.com company in my corporate circle. Because i should be able to book the ticket till 30 May as mentioned in the voucher. I am also making LG india as one party on behalf of which this company is cheating people on the name of gift vouchers.
So please do needful to rectify this technical glitch at your end. Hope to hear from you soon.

Pankaj Kumar
[protected]

sir i booked a complaint and it was attened after a weeek time from hifi solution ambattur the mechanic came and he asked me some question and he stared checking the ac by swiching on and off the problem is the ac suddenly swiutching off after 15 mins he cant solve the problem instead he said the ac is not working because of high voltage really i have a 3 phase line with oven mixie 32 inch tvwashing machine everthing is fine and no problem in the last 3 years but ur mechanic doesnt want to listen to me he said the stableizer for ac dosent control this much of voltage and he started preparing the bill i really dont know it is a businesss to collect money from consumers instead clearing the problem i paid rs 160 again to whom i have to contact to clear the problem wherther a good ac mechanic from lg or a electrcian or i have to buy a new ac my ac is only 2 years old i feel lg customer service should improve or there wont be a new customer in future pls help me to solve this problem thanks

email id : riya.[protected]@gmail.com
HARESH JAYANTILAL CHANDRA
J-02,APMC MKT-2,PHASE-2,VASHI ,
NAVIMUMBAI -400 703
MOB:[protected]
PH:[protected]

I PURCHASE MY SPLIT A/C. OF L.G. (LIFE IS GOOD) FROM ACHIJA ENTERPRISES

ADD:ABHAY NIWAS ,SIDHI GANESH MANDIR CHOWK, KAJUPADA,BHATWADI ,

GHATKOPAR (W) PH:[protected] THIS IS DEALERS NUMBERS

BILL NO:[protected] COMPRESSOR WARRANTY 5 YEARS

HIS VAT TIN NO:[protected] /V/ WEF:[protected] I WILL DO COMPLAITS

MY COMPLAINTS NO:RNA[protected]-2011)

COMPLAINTS AT L.G. COMPANY & L.G.AUTHORISED SERVICE STATION

RESQ SERVICES:
ADD:SHOP NO:2,3 & 4,SHRI KRISHNA CO OP HSG SOCITY
SECTOR:14,PLOT NO:16 A,SANPADA,NAVI MUMBAI
PH:[protected]
MOB:[protected]
EMAIL ID: [protected]@lgindia.com

so please help me about this problem

Brief - Don't buy a wireless TV as wireless device is not available via LG Electronics, still you don't agree you may see a long follow up I spent for an accessory to get my TV wireless.


Whole LG Customer care is rubbish, I am totally fed up now.

1st - LG Shoppe person sold a wireless 3D LED TV to me telling me accessories I get get from customer care.
2nd - When I called customer care they say we don't know anything about it,
3rd - When I emailed Service LG India they gave me branch number,
4th - Branch number saying we don't know anything about it and many of branch numbers are not in service,
5th - Again I wrote an email to customer care,
6th - I got a call that do I have any problem with my "FIRDGE" !!!!
7th - Again I called customer care then they gave me number of Dhankawadi warehouse or something they said I need to log a call,
8th - I called customer care and told them about this they said I need to call service station,
9th - When I called service station they say we do repair and service only,
10th - Again I wrote a strong email to customer care I got a number of some Shweta from Pune customer care,
11th - She didn't pick up any of the calls I again wrote email to customer care.
12th - Shweta called me and gave me some Balaji's number who is also in service.
13th - I called Balaji - [protected] then he was postponing it for 2 days after continuous follow up finally he gave me his superior's number - [protected]
14th - I called his superior then he was saying I am into service can't help you.

We've had a 1.6 Ton LG Air Conditioner for the last 4 years. We recently registered a complaint with LG to replace the compressor as it had gotten spoilt. LG sent two engineers who promptly changed the compressor but didn't care to listen to us when we said we didn't think the AC was cooling. They just went off telling us that it will take some time. We checked for a day and noticed that things had gotten worse. We now have ICE forming on the unit inside and on the pipes outside. We've complained again and again but no one at LG has bothered to really have a qualified engineer fix the problem. Seems like people at LG are doing too well with Sales but care a damn about after sales. If someone at LG is reading this, please feel free to get in touch with me ( that is if you haven't already spoken to me and have done nothing about it )...Siddhant Johri, Noida, India

Since this AC is purchased, it has not been giving any cooling at all, it always shows something above 24-25 degrees celsius. It is not a temp. which is applicable in an AC cooled room. We have two other AC's in the same room, which functions properly, except this one, which is not functioning properly since day one. This proves that we were supplied a faulty machine instead of a new machine by the dealer.

This amounts...

sir my name is venkanna from Thipparthy village of Nalgonda district in andhrapradesh.
i purchase lg CRT monitor nearly time of one and half year past.
i HAVE PROBLEM WITH MONITOR DISPLAY.
I GAVE COMPLAINT TO THE SERVIE ENTER ON 4TH MARCH 2011.MY MOBILE NUMBER IS[protected].
I CALL TO THE SERVIE ENTER APPROXIMATELY 20 TIMES.
BUT THEY ARE NOT RESPOND PROPERLY.
NOW I REQUEST YOU TO PLEASE RESPOND MY...

The LG Engineers will rasie call on your behalf and close the call,
If you ever call they will not reply. They will cheat you in all ways. Do not Buy. I have purchased 75,000 Worth machine and they dont care at all. every time they give a new call ID like RNA[protected] Which they will close them self and again you call u will get a New ID.

This is K K Tripathi, I purchaged a LG Mobile (Model No.- GX300) (Duel
Sim) , IMEI- [protected], from Rediphone, Vadodra at[protected]. I
faced problem in phone from next day , when any call me then an
expected voice ( like kir kir kir ) with ring tone in particuler sim
and if i pick the call i do not get voice of caller. immidiate i
contact to Rediphone , sales person of Rediphone told me that complainbr...

they will collect more money for interview process so guys and gals...dont get cheated...they wil give fake offer letter...be careful inform to all ur friends...







SALARY RANGE: 9,500/- TO 20,500/-


With reference to your CV you are provisionally selected for the following suitable post. So that hereby you are asked to forward the particulars through courier or by post or directly forward your particulars to the company for formal interview, also to choose your suitable working place and accordingly receive your SELECTION ORDER;
WORKING PLACE: (CHOOSE ANY TWO PLACES AND PUT A TICK MARK)
COIMBATORE,CHENNAI,BANGALORE,TIRUPUR,SALEM,ERODE,HOSUR,PONDY,TRICHY,MADURAI,PALA...⇄ (ALL OVER INDIA MAJOR INDUSTRIAL CITIES) CHOOSE ANY ONE PLACE AND WRITE OVER THE APPLICATION).

INTERVIEW DATE: 22-APRIL TO 10-MAY-2011 Time 9:30 am to 5 pm.
INTERVIEW PLACE: LG INDUSTRIAL(HRD), 114-AVINASHI ROAD, SITRA, COIMBATORE- 14

(If this date is not possible then contact our mobile number and get another date and send the particulars)
NOTE: At the time of interview you should be produce the following necessary particulars along with this call letter with filling of your Name and qualification.
1. All Educational qualification Certificates Xerox copies & latest CV (resume) 1 Copy.
2. Passport size Photo (1no),
3. Any One Identity proof (Family card/College ID card/Driving License/voters ID) Xerox.

Dear Sir/Madam
I Purhase a Lg Gs190 Mobile Phones
But It Modem Not Install In Windows 7
Then I Go To Its service Center Of Mharashtra, Nagpur, Ravi Nagar Branch
They Told Me I Have No Pc suit For Support Windows 7 Of Your Mobile Phone Lg Gs 190.
I Have Only Windows Xp Supported Pc Suit. & I Give U. Please Purchase a Blank Cd Then I Write Pc Suit.

Please Send Me a Pc Suit For My Mobile Lg Gs190 For Windows7 Os Supported. On My Mail:- [protected]@rediffmail.com
Mob:-[protected]

HI,
I AM PRATAP MUNOT, FROM AHMEDNAGAR, MAHARASHTRA, OUR COMPLAINT IS THAT WE PURCHASED AN LG TV MODEL NO. RT54NA43RP (54 INCH) IN APROX. 70000- RS. ABOUT 4 TO 5 YEARS BACK. THEN AFTER 1 OR 1 AND 1/2 YEARS SOME SPARK HAPPENED IN TV AND SINCE THEN OUR TV IS OFF.
WE CONTACTED SERVICE CENTER, THERE REPAIR MAN CAME AND HE TOLD 1 PART IS NOT WORKING AND NEED TO REPLACED, WHILE REPAIRING DUE TO HIS MISTAKE SOME OTHER PART GOT DAMAGED HE CHANGED THAT AND CHARGED AROUND 800- RS. BUT STILL TV DIDNT GOT REPAIRED. THEN AFTER SOME DAYS WE CONTACTED AND COMPLAINED IN LG HELPLINE NO. THEY CONTACTED THE SERVICE CENTER HERE AND SAME REPAIRMAN CAME. HE TOLD US THAT HE CANT CHECK THE FAULT AT OUR HOME, IT CAN BE CHECKED IN THERE SERVICE CENTER. SO THEY TOOK THE TV TO THEIR SERVICE CENTER. THEN AFTER 4-5 DAYS THEY CONTACTED US N TOLD THAT THEY FOUND THE FAULT BUT TO REPAIR THAT AND CHANGE THE PART IT WILL COST AROUND 20000-RS. TO 30000- RS. IT WAS A BIG AMOUNT AFTER INVESTING 70000-RS ON TV. AND FROM 30000/- A DIFFERENT NEW TV WOULD HAVE COME SO WE REFUSED THEM.
SINCE THEN OUR TV IS LIEING AS SHOW PIECE IN OUR DRAWING ROOM.
30000- IS A BIG AMOUNT TO REPAIR ANY TV.
SO PLEASE HELP US TO SOLVE OUR PROBLEM.
IF YOU NEED ANY OTHER INFORMATION YOU CAN CONTACT US AT [protected]@hotmail.com or mob. [protected]
PLEASE DO THE NEEDFUL AND REPLY WEATHER IT WILL BE POSSIBLE FOR YOU TO HELP US IN SOLVING OUR PROBLEM WITH LG COMPANY.
THANK YOU.

I have seen some lg phones in gsmarena.com. I really like them and I would to purchase one of them. However, they are not available here. The announcement has been made long time back. However, the phones have not been launched as yet. My question is that are you going to launch the phones in this era or the next era?? If you dont want to launch them, then what's the point of announcing them?? Here are some models listed below-
1. optimus 2x
2. optimus 7
3. thrill 4G
LG has good phones but they are missing out on opportunities due to their carelessness. Hope, you will take this matter seriously and pull up your socks....

my computer moniter 19inch make LG it is in warrenty i launched a complaint at there call center about moniter is not working properly.
LG engineer comes and asked me it is not repair able because it got rusted you had to pay for it and also they are asking that RUST is a physical damage it is not covered in warrenty.
I am asking them you had not written this in warrrenty catlog and also in ther user manual.

Im purched new mobile LG ARENA KM 900 in august 2009 at this time as per your seles executive gideline DIVX/VOD register by seles excutive and after that working normaly but newvirson update by lgcare bharuch before two month DIVX/VOD not working we have tried to register but i have not user id and password so still not working so please do needful or give me guideline thanks